This was a recent letter I'm very concerned that I had given a key to the PROPERTY MANAGER personally and she lost the key to my home. I purchased a deadbolt and door lock kit myself for about $45 and installed it myself. The kit came with four keys made by the manufacturer, stamped with the BRINKS logo on it. Recently when I needed emergency maintenance on my unit they were unable to access my apartment because the key had been lost. Instead of calling me at work or leaving a voice mail on my cell phone, or trying to contact me in any way, the leasing agents and property manager decided not to contact me at all about the issue. I had to call several times to find out the status of this work order. I don't appreciate having to take time out of my workday to manage the staff and their tasks regarding my unit. I was under the impression that they should be able to manage their jobs themselves for as much as we tenants pay in rent. This also indicates to me that the property management must not have been able to access my unit for some time now, considering I changed my locks months ago. This means they have not been checking my fire alarm, and have not had the ability to gain access to my apartment without drilling the locks in case something very serious had occurred. This is not nearly the first time I have experienced some pretty severe irresponsibility on the management teams part. I have also been physically assaulted by a fellow resident, and they did not so much as give him a notice of intent. Najat told me the reason was his lease was up in two months and it wouldn't be worth the hassle. This is quite unacceptable!! It is the very foundation of the relationship between a property management team and it's resident to be able to access the unit promptly. Especially when it comes to routine check ups, and emergency maintenance. Further more, I've recently spoken with several of my neighbors to find out that I have been paying an unfair amount of rent. Neighbors of mine with comparable apartments are paying some $200 less than I am in some cases. Not to mention, we are constantly being taken from. Recently the management has taken our basic cable package which is included in the rent price I still continue to be required to pay. Also issues such as; several guest parking spaces are being turned into resident spots, maintenance requests are being ignored, phones are going unanswered, the office itself is very rarely staffed, and the residents being moved into this community are increasingly troublesome and quite out of character for this property. I'm sure it is because the staff here is getting desperate to fill these units, and in turn are moving in any Tom, Dick and Harry with enough for a deposit. Maribelle told me in person that she knows of several units which should be allotted one or two spots only depending on the amount of bedrooms and it turns out they have been supplied with three sometimes four spaces. She also informed me that she felt she couldn't take those spaces back for the other residents that do not have enough spaces for there unit because those spaces were part of those tenants contracts. Personally I don't think these issues should be discussed with any tenant anyway, but this goes to show the type of management team we are dealing with here at Waterways Village. I have had to leave work several times in the past couple months to deal with a plethora of problems all stemming from the management team. These problems would most likely be much easier to figure out if I could get someone to answer the phones during regular business hours in the Management office. I had to have myself and my assistant call non stop on all three lines at work in order to get someone to pick up the receiver. When I brought this particular problem to the management's attention, I was told they are showing apartments and that potential residents are the priority of the office staff. This was told to me by a leasing agent named Angel. This was very disappointing and frustrating to hear. I think when you are a resident who is paying almost $1200 a month for your one bedroom unit, management team, and maintenance, you better be getting some very quality service. I most certainly am not receiving the service and property I am paying for. I feel that the paying residents of this community and the well being of those residents units should be of the utmost importance to the management team. I recently signed a contract until November of 2011 under the promise from Maribelle that there were some major changes in the works for this community. The only changes I have witnessed thus far are for the worst. I very much feel duped and conned into signing another lease at the amount of this unit. I did so thinking I was paying the current market price to find out it was well over many other lease amounts for other one bedroom units. I will make sure this massage is seen and heard. Thank you