Pilar Barrera Salazar

We had the worst customer service experience with the property manager, Anthony, who is simply refusing to do his job. There was a billing mistake in our account and we have been chasing him down for over 3 weeks asking him to sit down for 10 minutes, explain what is going on, and fix our bill. But he ignores our text messages and emails. When we come to talk to him in person he immediately starts to make up excuses, says it's not his job, or that he doesn't have the time, etc. Truth is we've been billed the incorrect amount since November, that's 5 months. And there's nobody, yes nobody else in the entire complex, or the entire company that owns the property that is willing to do anything about it. Simply ridiculous, they only care about charging you for as much money as possible but when it comes to delivering a quality service they simply avoid it and hope you'll just get tired of trying.