Management used to respond to all concerns very quickly. But the past few months, the customer service from the leasing office staff is ridiculous. Been leaving messages and emails for over a week without hearing back, and it's regarding stolen packages!! It seems that no one works here but the maintenance crew. They always respond promptly and swiftly to any service requests. They're the best thing about this place! The fees for parking are high, and they never seem to go around and check the vehicles that are here parked in tow zones or without permits. Not sure what I'm paying to park for, clearly anyone can park here - even in front of the towing signs! It is clear management does not care about their jobs or try to follow through with what they say they will do. We like living here, the grounds are nice and it is a quiet community, but we are seriously considering leaving if something isn't done to improve management response times and effort. I'm very frustrated that I pay to park and see countless vehicles parked in the center circles overnight or even in the lots without stickers. It's a bit of a joke living here now. I called corporate to try to get some help regarding my stolen packages, and was told to keep emailing and leaving messages at my local office. When I said I've been doing that for a week, they just repeated to keep contacting the management staff. Poor customer service all the way around!