I moved into Willard barely two weeks ago and the experience has been mixed. The rooms are lovely and well equipped however I am disappointed about the support provided to people who are just moving. I received very little support during those move in days, very little direction on the amenities. The laundry is very faulty and no one seems to be following up on it. I am not impressed about the lobby staff who come in at night and weekend- they are hardly available to respond to anything. I experienced a show of disrespect from one of the staff at the lobby and felt a bit frustrated. As I mentioned the rooms are fantastic, I love my apartment.