I'm usually not the kind to leave a review, but I hope that this will help others make a good decision. Our experience living at the Willard was fine at the start, but when our refrigerator broke, the building was completely unresponsive. After two months with a broken fridge, we reached out to management, who did nothing but send an apologetic email. It has cost us a lot of money to not be able to store food at home and has been incredibly frustrating trying to remedy the situation.