I came in as a walk-in looking for an immediate move-in. As soon as I stepped inside of the building, I was greeted by the concierge who directed me to the leasing office. As projected, the leasing office was busy. As soon as Jonathan concluded his previous tour, he greeted me immediately. He then leads me to his office and asked me some questions about what I would love to have in my new home. Unfortunately, they do not have washer and dryers in the units, however he then suggested for me to utilize a fluff & fold system with the cleaners connected to the building. As we start our tour, we were met by residents who were frustrated about the elevators being down, again. Which is very concerning. Jonathan addressed the concerns of the residents and reassured them that everything was being taken care of and that the elevators would be up and running soon. Unfortunately, this particular interaction steered me away from renting at 4701 Willard. After expressing my concerns about the elevators and pest (a resident also confronted Jonathan about pest in the building), Jonathan mentioned preventative measures that the complex has done and also mentioned the conclusion of a major elevator project to lessen the frequent outages of elevators. However, I felt that this was not the best place for me. Jonathan was beyond helpful and understanding of my needs. He was truly helpful, professional and I foresee many great things for him.