The management could use a lesson in manners, they are always so rude. Also, the elevators constantly break down, there are insects everywhere and the lobby smells like trash on occasion. Note that I am not a resident at this building (I come nearly every day to take care of residents though) and I have considered moving here in the past to be closer to my work. The prohibitive costs and the lack of proper management deters me. You simply don't get your monies worth at Willard!