Gao Fan

This is the worst apartment to go!!! I will never ever recommend anyone to think about it. The first day we moved in, my husband was stung by a wasp, which built nest on the yard gate. We have to pay a lot attention when walk in and out of the door. The wasp shows up again this year. We struggled to fight with the mice for months (especially winter) and all their responses are giving you several pieces of mouse glue board. They never helped to find the root cause. They charge pest control fee every month, however, the ants came in to the house last summer, and revisited us from this spring again. I don't know where the money goes? The dish washer is the cheapest model and if you do not carefully align the dishes very well, it will have many food residue left on the plates after washing. When I talked to the maintenance guy, he told me that I had to buy better detergent! Isn't it ridiculous? I used the dish washing detergent from Costco for many years, and it is the first time I heard the detergent is not good enough to clean dishes. The rent is already high compare to other apartment in this area, while the moving cost is incredible even much higher. First, you have to notice them with written form 60 days before the move-out date, otherwise, they will charge you more than $60 per day until you report to them. However, nobody told me I have to respond within 60 days, only told me I have to make the decision to sign the renew lease 10 days before lease ending date. They charged me $170 for stove top replacement, fine, stove top is hard to clean perfectly, I will pay for it. They also charged me more than $300 for a "Damaged Refrigerator Doors", and the "Damages" are scratches on stainless steel surface, I had never noticed those so called "Damages" as if you do not pay attention, you will not see those. I even don't know if the scratches are there before I moved in. When I talked this to them, they told me the appliance is "Brand New" when I moved in. However, the refrigerator does not work properly 4 months after I moved in and the milk goes to bad less then 1 week. The magnetic bar sealing was very weak and the air goes into the freezer easily and form frosted ice on the top. The maintenance guy said the refrigerator works fine. Can you believe a "Brand New" refrigerator will have those issues? Now they charge me more than $300 to fix the "Scratches". In addition, they will charge you $170 for only 10 stairs carpeting area and general cleaning. They use cheap vinyl floors, cheap appliances, cheap paining on closets, but charge you expensively. That is how they make money. If you would like to get easy money, why not go robbery? Anyway, they charge you anywhere they can. You are very likely to pay 13 months rent for a one year living when you move out. If you think you earn money easier than Willow Bend did, if you enjoy living with pests all year long, if you like to argue with people very often... Then, Willow Bend is perfect place for you!