Madeline H.

Let me start by saying I liked my apartment & the view was amazing but it's very old & needs updating in bathroom & kitchen. Cleaning staff & maintenance was good. The back door was always open or unlocked so anyone could get in the building. Front door would be broken for weeks. My name was not added to the list so I had to come downstairs to Open the door. Non tenants would walk in & wash clothes late at night through the back door. This is a non smoking building but that's not the case. As soon as I moved in my neighborhood was smoking weed in his bathroom which went through my bathroom so I had headaches all the time. I'd get home in the afternoon & as soon as I stepped off the elevator the whole floor smelled like weed. That person moved out & we were good for a month until the next person who moved in was playing loud music, fighting with his girl & hitting her as we heard her screaming at all hours in the apt & in the hallway. Then he put surrounds in the bedroom which we shared a wall with so we barely got any sleep. We slept on our sofa most of the time. I complained to property manager Stephanie & at first (Dec 2022) she seemed helpful but then stopped responded to my portal request & emails. When you call they don't pick up & she's not in the office during office hours. Cops were called at least 5-6 times & nothing was happening. We eventually had words with the tenant he pretended as if he had done nothing wrong. Cops came & stated he was unaware of any issues which was a lie. He disclosed he had a gun & the cops warned him for saying that. The next morning at 8am his girlfriend was at his door fighting to get in. I ran into him in the hall & he gave me the look of death. I tried to exit my lease early due to not feeling safe but they don't care. We moved out in 4 days later after that incident (March 2023). All they wanted was the money. I heard crazy stories from other tenants & they too felt stuck. $1950 for an outdated 1 bedroom was not worth it after all the crap we had to endure. We left 6 weeks early & still paid the rent. Then I'm told by leasing agent Nate I'll get hit with cleaning fee & previous months utilities but no that was not the case. From $500 deposit I was getting back $63 which I have yet to receive per Stephanie. They run your credit but don't verify your actual income such as bank account info. So they let anyone live there which some are drug dealers or just ghetto. It's not as upscale as they portray. The staff is not there Sat nights, Sun or Mon so people do what ever they want. They need security onsite. I hope the property management company looks a little closer at what's going on here & visits more often. After 4 months of living in hell I finally have peace. No one should feel held hostage over a lease if the building is NOT doing their part by maintaining a safe & positive community per their own lease.