As we were moving in to our apartment at this complex, my husband and I enjoyed the surprise of having laminate flooring that looked like hardwood, as we thought our apartment was going to be carpeted. We enjoyed the various amenities, including the workout room and the business center downstairs, as well as the free coffee offered in the mornings. The grounds were beautifully well kept, and we were able to park in the newly built parking garage. The fee for the garage varies depending on where you want to park (near a window, versus away from windows). We also enjoyed that the location was just a short walk from a mall and strip mall with a great deli. I personally enjoyed having the concierge office where I could buy a roll of toilet paper or paper towels, in case I hadn't gone shopping yet and had an emergency. The concierge also took clothes to a nearby dry cleaner; a little more expensive than I would've liked, but hey, that's what you pay for convenience. There is a laundry facility on the first floor with large, industrial sized washers and dryers. You can purchase cards and load them with money to use in the laundry room. There is also a coke machine in the laundry room. The concierge closed about 9-12 months after we moved in. No big deal, as I had become more familiar with the area and knew of other dry cleaners close by. This was a minor inconvenience. Another minor annoyance was hearing our upstairs neighbors through the vents in our kitchen and bathrooms. Then the real trouble began. Our kitchen sink overflowed no fewer than 5 times in 3 years, while we were not using it, with dark water that smelled terrible. The first time it happened, it caused some damage to our cleaning items under the sink. The manager at the time refused to pay for the damage. Another time it happened, they called a plumber to come in and diagnose the problem. Nothing was ever done about it due to the apartment not wanting to pay for an actual fix; instead they put the proverbial "band aid" on it by telling other residents not to put grease down the kitchen sinks. It happened another time while my husband and I were out of town. We received frantic phone calls from the apartment telling us that water was leaking from their ceiling in the office (we lived right above the office). Upon our return the carpet in the guest bedroom had been partially removed and there were fans everywhere. Fortunately the newer manager (who has since left) put us up into a hotel for a couple of nights while our apartment dried and was cleaned and re-carpeted. We made sure that they did not charge us for any water damage while we were moving out. Also, I came home late one night after being on call for my job. Someone had parked in my parking space, for which I paid a goodly amount each month. We tried calling the towing company, but they refused to do anything as we did not work in the office. Residents are told they can call the towing company if someone parks in their space; however, they are NOT told that the towing company will ask if you work in the office if you happen to call them after hours. Why bother having signs saying to call the towing company if the towing company won't do anything about the problem? Renters beware.