anusha mukka

We have lived in a 2 bed 2 bath apartment for almost three years. The place was good, near to shopping mall but the apartment has so many issues. There were plumbing issues, windows don't seal and there is cold air constantly coming into our apartment.. Thermostat set to 74 and it's still freezing. Calling the leasing office to check for anything is a waste of time. They would never answer the call. I've spoken to the management multiple times and all they can do it put a plastic sheet over my window.. there's a gap between the floor and wall and cold air again comes in.. after a few requests they sealed that. There was so much of dust coming from the vents and we have complained so many times to the management and that was never taken care of. We pay $15 for parking that mostly is full all the time. We have a detached garage that I can rent for $85 so my car can stay off the snow but I'll have to walk in the snow to get out. We have an excellent locker system For packages but again I have to go to a different building to access that. We have carts to use but I have to go to the main building to again get them. Oh and the elevators, the glass from the ceiling fell right next to me twice. The elevators always have some or the other issues. And before the move out, we have cleaned the apartment and make sured the walls were sealed for any holes. We were still charged with a cleaning fee of $140 after our move out. We have spoken to the Aimco customer service and they're asking for an invoice for the cleaning service. I have spent so much of my time and money to clean the apartment and at the end they are asking for an invoice, which was never mentioned by word nor in the agreement. This is the worst customer service and worst management.