See Yelp for the full review . Our 1st apt was a 2bed, 2bath. We didn't want to pay a $120 cleaning fee so we cleaned the apt by ourselves. We left it in such a clean, pristine condition to avoid any hiccup in extra charges. My husband literally sweat trying to make the apt spotless. A couple days after moving in to our new apt down the hall, we were charged the cleaning fee. After sorting it out with Ryan, we were refunded. For our 2nd apt, we chose to pay the $120 cleaning fee since we wanted to save ourselves the headache of leaving the apt in a clean condition. We were a bit worried since I taped something to the wall and while taking it out, I accidentally ripped some of the paint off. After PRE-moveout inspection, we spoke to the maintenance guy who said that the ripped paint was not an issue and not to worry about it since they patch up the walls and repaint anyway. A couple days before move out, we went down to the leasing office to ask them how much cleaning we need to do on our part since we are paying the cleaning fee. The lady down there said 'Nothing. You don't have to clean anything, just pick up any trash and take your belongings.' The reason we asked was because we wanted to keep our $500 deposit since money is tight and if it's some cleaning we have to do to avoid charges, we can easily do it. We received our final statement and not only did they overcharge us for cleaning, they charged us for wall damages! My husband and I were very very upset and outraged. Why are we being charged $95 more for cleaning!? And why are we being charged $90 for wall damages when maintenance told us it wouldn't be a problem and not to worry?! We are currently trying to get this resolved but no one is helping or listening to us! The Yorktown leasing office isn't even trying to resolve this and neither is the upper management at the corporate level! This goes to show you how much they actually care about their residents! Right now, in an attempt to explain the cleaning charges, they told us it is because we did not clean oil off the kitchen cabinet and we did not clean the bathtub/toilet. Umm, that's why I elected to pay a $120 cleaning fee! And not to mention, we asked the leasing office how much we need to clean before move out and we were told 'nothing.' So how do you justify the outrageous cleaning fee being charged to us?! For the wall damages, we asked if the paint being ripped off would be a problem and they said no. My husband was going to patch it himself. It turns out, they sent us a picture of the wall being damaged so much, there's literally a big crack in the pic! We were so upset at seeing this because we did NOT do this! I promise you, we did not do this! How did it get there!?! The wall picture they sent us doesn't even look like our apt, this is ridiculous! So we are being charged extra cleaning fees, and wall damages that we didn't damage! Someone please PLEASE explain this! We are trying to save every penny and asked beforehand what we would be responsible for and they told us nothing. The people here at Yorktown, including upper management, are not considerate. We lived here quietly for 2 years, never making a noise, always abiding by their rules and this is how they repay us. I am very very disappointed and regret that I did not take pictures or a video of the apt before leaving. Unfortunately I wasn't able to be there for move out inspection since I moved to Chicago city and coming out to Lombard on a Monday morning was tough. Since I wasn't there for the move out inspection they are saying I am out of luck and cannot do anything about these ridiculous charges. I pray to God, that someone will resolve this problem for us and we get our money back. I promise to God, we did NOT damage the walls like that and we would have cleaned IF someone told us we need to do a little cleaning when we asked them 3 days before we moved out. People, PLEASE PLEASE do NOT live here! You're better off going somewhere else to live. I will never recommend Yorktown to any current or future students, or to anyone I know!