Well, I cannot say I am happy as a resident. My first year at Yorktown Apartments was not very good and the second is even worse. I thought it was a beautiful property with great amenities. I chose it because of the convenient features of the ability to buzz someone into the parking garage and the building from my phone and the gym and mail right in the building not to mention it was a nice, peaceful community. I LOVED those features! Well shortly after I moved in, I had none of these features. Construction started and the peace was gone. I had to go outside all winter to get my mail and go to the gym and the buzzers did not work in the building or garage. I wondered why I was living here. But I thought finally the construction was done and the new gym and new look was nice (not nice enough for my inconvenience though) and so it was over and I'll give it another try and renewed my lease. Well now, this new construction is even more disruptive than the first. It's been going on forever it seems! It starts early in the morning and goes all day. It's noisy (drilling, banging) and I have no peace in the apartment I pay for. Because I suffer from MS, I work from home 2 days per week. I have not been able to do that because I can't hold my calls with the noise levels. I go in the halls to tarps I trip over, to the trash chute where there are paint cans and other work supplies so I can't even get to the chute and too my storage closet that I can't get to because of their work supplies. I feel like I pay for a place I can't live! I've been having to leave out on those days I work from home and go elsewhere to work defeating the purpose for those days (to have shorten days and be able to rest). Now I have to leave my apartment 3 days so they can do windows and patio doors and 1 of those days I can't even be in the apartment I pay for. Thank God my son is home because I have to move all my furniture for them to do the work. With my MS, I am not able to do that alone! The poor older people on my floor must be having a really hard time. We weren't offered credits, options to move, help, anything. However, when my guess made some inconvenience I was required to pay a fine right away. I did even search my lease to see if there was any way out of it because I just am unable to bear this!! I wish I could move! Providing superior customer service is important they say? I don't believe the customer was considered in this at all. The staff is polite but your processes are horrible. It was evident individual customers weren't considered when I receive a $135 charge for being 1 day late on rent when I had NEVER been late after 1+ years living there. I tried to pay that day when I got the email and saw the charge but the office was closed. So I called the manager the next morning who did waive only $55 of the $135 but then I got home and had a 5 day eviction notice on my door! I couldn't believe it! Really? On the 2nd day for a CUSTOMER who has been faithful and never late in 1+ years. I didn't get a courtesy call but just walking up to my door with a friend being embarrassed with an eviction notice on my door! That's providing superior customer service huh? Needless to say I am not happy with my home at Yorktown Apartments even after trying to give it another chance. They will not get a favorable rating from me. By the way, after asking every month for a year about when the garage buzzer would be working, I gave up and to date it's still not working. I moved in Jan 2015 and it's almost Jan 2017! Nothing will probably be done about this but it should said. I haven't said it to the safe as I figure "what for" but you asked for my feedback. Well here it is.