3400 Avenue of the Arts Apartments

Noisy. Cockroach infested (honestly not making that up). The worst rental experience ever for a number of reasons. Way overpriced, and oversold by the staff. Very corporate. So many problems and the staff wasn't helpful. Fire alarms kept going off. Elevators are old and break down frequently. Parking is a big hassle. I've only written a couple of reviews ever, but I'm trying to be a good human by warning others. I am a college degreed professional. Beware of 3400 Avenue of the Arts. Also it looks like the positive reviews that show on top of Yelp are written by rental staffers who are paid on commission. Look elsewhere. You are welcome!

worst apartment we have ever leased. 1. the management is never available to take your call for any queries once you've rented the place. the email kinda works but they will get back to you within a day or two. no immediate assistance if you are hoping for one. 2. the gate does not work very well for when you have visitors. there are many times, i wasn't able to let my visitor get in the gate because the code doesn't work to open the gate. again doesn't help when management is never available to resolve this issue. 3. we had 4 fire drills at the minimum over this year where they had fire alarm inspection or repair and kicked us out of our apartment. during the workday when people are still working from home due to covid. these fire inspections last a minimum of 4 hours. I've NEVER had to experience this in any other apartments. during these times, while working, we have to pack up everything and take our dogs and find a random parking lot to work from until we can go back to our house. 4. we have decided to pay a premium to live here for all the amenities. i get that everything has been shut down due to COVID but they shouldve offered to subsidize the rent once theyfigureout they couldnt open most amenities for a while. The list can keep going on. but worst of all is you have to pay an arm and leg to break the lease. literally counting down the days till we move out.

I scheduled a tour of their apartments via their website. Upon arriving, the leasing office was closed; I found out that they are not open on the day the tour was scheduled.

Moving here , was a mistake. They just keep the surface clean but since we moved in 2 months ago, we have every day new problems. Worst of all is the parking area and the entrance door. It smells and is just disgusting. No wonder it attracts pall kind of cockroach. Be aware that they allow big dogs such German shepherds and some residents walk them off leash!!!!

I've lived here nearly a year now. My experiences with the management staff is a continual disappointment with every interaction. Multiple issues since I moved in. The examples included in this review aren't limited to every occurrence just a few examples. It's always a struggle to get them to comply with their own policies outlined in their lease. Also, by California state law. I've had push back over the certification of my esa pet, which is illegal. 3 months go by before I'm asking to submit another doctor's note, also illegal, I comply to settle the issue. The "rules" change often here without proper notice. I had my own renters insurance for a solid 3 months before I was notified they won't accept it because my company wouldn't give them access to making changes on the policy. So, now I paid an additional $15 a month. Most recent change is regarding acceptance of payments. I was just informed as I turn in my cashiers check that management will not take the payment in office, even though I emailed last month that from this April to the end of my lease next April I will use this option to avoid any mistakes in the resident portal freezing, glitching, or whatever happens which will result in having to paid a $150 late fee. Now the P.O. box for cashier checks is in Colorado. They suggest it to be paid 8 days in advance to avoid late fees. These changes occurred in February. 3 months ago. This is the first I've heard about it. They send at least one community email a day yet not one word about it. I should be able to have cooperation without hassle, professionalism in the communications via email or in person and a much shorter return time than my average 3 months to resolve the smallest of issues would be delightful. The service at McDonald's shouldn't be better than a place that's as luxurious as this one. I RARELY ever write reviews, positive or negative for any company. I'm extremely disappointed with how things have turned out. The property is beautiful. The courtesy patrol is always helpful and polite. Maintenance is on time and efficient. I love my remodeled and quiet apartment. things turn around to a more positive experience living here.

Take a stroll down avenue of the arts if you want to get SCAMMED out of all your money. And also have your car broken into multiple times and not doing a single thing about it. 0 investment into their people. This establishment is awful and I am forever upset for what they've done to all of my loved ones - how could they be okay with living like this knowing they are ruining lives??? They don't take care of their tenants, they will ring you for all the money you've got. It's all a facade. Don't put a deposit down - they will not give you money back. Nasty business, you should be ashamed.

I lived at 3400 from 2004 to 2014. At the beginning, I absolutely loved the place except I didn't check how hot the apartment would get, but besides that, the management WAS friendly and helpful. The place was peaceful and quite. Things soon began to change. First, the began renovations of the units and I was forced to switch units and pay nearly $400 more per month. Then, once everyone began moving out, they began renting to college students who had 5-6 college kids living in a 1-2 bedroom apartment. Puke began showing up the in hallways, There was no more parking. People would wander the pool an club house completely drunk. Then they began to allow dogs. Even though I wasn't in a dog building, dogs lived in the building. "Service Dogs" (BS) - Barking dogs, winning dogs, piss in the hallways. Grounds smelled like dog feces. I even was bit by a dog that was off leash near the parking lot, while I was getting out of my car. Till this day, I have scares from the event on my hand. Management changed. Even though I was bit by a dog that I had no interaction with other than opening my car door, the dog was allowed to remain on the premises because it was a "Service Dog" --- (Yeah Right). Still lived there though, after all I loved the gym. In the course of the years I lived there, I never once had anyone make a complaint with me, and besides the dog bite, I never complained about another resident. The walls are thick and you can't hear much. But then I had someone move in above me. A women, who was obviously mentally ill. I was a law student at the time, and would study for the bar on my porch. I was silent, doing practice questions on my ipad. This woman saw me sitting there and threw an entire bucket of ice water on my head. - Not a drizzle, not a cub, an entire bucket. It destroyed my ipad. I immediately called the cops and told management. Women wouldn't open the door for the cops and management said there was nothing they could do besides write a note. Here, I was assaulted in my house for ABSOLUTELY NOTHING. Please, understand, I worked full time and went to law school at night. I was rarely home besides sleeping. I didn't have TV in my house and I didn't even have a sound system hooked up because I felt when I was home, I should either study, sleep, or be in the gym. My life was 100% dedicated to my work and my law studies. The woman, in retaliation to my call to management, began to play mariachi music blasting in my house 24/7. She took speakers, turned them so they'd face down in to my apartment and had music play 24/7 in my various rooms. Management didn't believe me until I had them come into my apartment to hear it. They said it wasn't bothering anyone besides me so what. THIS WAS A NIGHTMARE. LONG STORY SHORT, I HAD TO MOVE. DAN IS THE WORST MANAGER EVER. HE'S AN IDIOT, DOESN'T GIVE A CRAP ABOUT THE TENANTS, AND YOU WILL BE PUNISHED IF YOU COMPLAIN. STAY AWAY. USE TO BE GREAT, BUT NOW IT'S A NIGHTMARE.

Just when I decided to give 3400 another chance and sign a lease for another year, they disappoint me AGAIN. Showing how much they don't care about their residents and have zero customer service skills. I have been living at 3400 for a year now, they first took away all visitors parking spots that were accessible outside the complex halfway thru the lease and decided to sell them. At this point my visitors have to call me, I come down and open the gate, then I walk them to my unit because you need a fob to get into the actual building. NOW they have decided to implement a rule I was not aware of without a single warning costing my visitor $340. 3400 wants me to call the front gate to notify every time I have a visitor coming, then my visitor will have to drive thru the complex and exit the complex to get to my corresponding garage, visitor then has to call me so I can come down with my clicker to open the gate to the garage, then I have to wait to escort my visitor into the building with my fob. Keep in mind all cellphone carriers get zero reception in my unit. Luckily I have wifi calling and will be able to receive calls if I have visitors. As expected when I called the property staff was rude, defensive and unprofessional.

"Luxurious Costa Mesa Living" There is frequently dog piss, beer cans, or spit in the elevators -- when they are working. The gym looks nice but is kept at roughly 77 degrees on good days and can be around 79-80 on worse days. Droves of steroid fueled bros congregate at the pool with red solo cups braiding each other's hair and listening to miley cyrus or whatever it is that they like. The inside of my unit looks nice, but i can usually hear my neighbor's stupid useless pocket dog. Don't move here.

Putrid service, unprofessional management. I would avoid this incredibly dysfunctional community like the plague. From the day I had to sign the lease online three times to the late service calls, their rude and unprofessional management staff, lack of professionalism, hidden fees and pathetic customer service. Its by far the most misleading and bizarre place to live in Orange County. Don't even bother to visit and if you do "caveat emptor" aka buyer beware!

Should have never moved here, Its really sad because i was SO excited to move in, I have had to call the police for noise complaints because security would never do anything, the complex is very pricey, the management treats you like your a child, and are very disrespectful. Even though my southern california edison account was active and set up, their records showed I had not told them my account number SO what did they do? SENT me a bill for $800 as an "inconvience fee" I was also sent a bill for $1,900 for a pet that i DID NOT have, because they heard barking coming from the floor i was living on. I had to have my lawyer send letters to get the charges off my account. The staff is super rude and called me a liar about my edison account, only to have her find out the real truth she looked embarrassed. Not to mention all the ant problems, and leaks from my ceiling they REFUSED to fix because it was from "the guest bathroom" above me and they never had any guests so, it wouldnt ever be a problem again. UMMM REALLY???? my lease IS NOT UP till the end of april and i have already moved out two weeks ago to a stunning CONDO in irvine for much cheaper than that awful place they call a community. How horrible. Oh, and I was told I was getting a different apartment than they actually gave me they tricked me into saying i was on the quiet side of the complex, but they really put me on the busy side of sunflower. So dont ever expect to sleep in past 7 due to the busses coming and going.

Please please read everything if you're really considering this place. Listen to the reviews left here on yelp. The reviews on the official 3400 site are nothing but great.. haha HOW I FOUND 3400: I came across this place driving by and was wowed by the water fountains, exterior of the building where i could have a nice walk. Felt like a peaceful neighborhood. I checked out their website and booked a tour on the same day. I was wowed again for them having rock climbing, theatre, gym. Mind you none of this is open because of covid. They also have a pond/lake where you can take a walk, 2 separated Bon fire pits, a picnic area and their huge dog park which was really what convinced me. I moved in August 31st 2020. PHYSICAL TOUR: When i took the physical tour, it was great. Everything seemed to be cleaned and maintained. Saw a lot of greenery which i loved. The staff seemed very friendly. You would really think nothing is absolutely wrong with this place. Like why would you listen to the bad reviews. This place does make you feel like you're at some kind of resort. -- With the outside maintenance i would honestly give it a 5 star. ELEVATOR/ STAIRS: When you go on the tour, i suggest that you request to go up through the elevator and down the stairs because you WILL be using the stairs which for some reason just give you a bad vibe. At least on building E.They have 2 elevators but there is always one that is not working and the other is being used by others. PARKING ENFORCEMENT/SAFETY; OH MY GOD i have had the worst luck with this. I was given an outside the complex, uncovered $40 parking far from building E (my apartment building). no big deal right? Let me tell you IT IS A BIG DEAL! It's a big deal when you come home from work after a long day just to find different cars parked on your spot. if not every day , EVERY OTHER DAY. You are paying for the parking but you are not guaranteed to be parked at your own spot. You have to race someone else to your parking. IT IS ABSURD. You can find visitor spots scattered around inside the buildings and some in between resident parkings which is so weird and to me it is not the safest because really anything can happen. Damage to the car and you wont have any possible idea of who it could've been. I say that because they LACK SECURITY/CAMERAS. one of the times that my own parking was taken, I had to park at a visitor spot and MY CAR WAS BROKEN INTO. Just 2 months from when i had moved in. I contacted the leasing office and they told me to file a police report so that they can access cameras. WTF thats when i found out they don't have cameras which is why there are way too many break ins. But they don't tell you that of course. So i filed the report and that was the end of it. Absolutely nothing was done from 3400 regarding the break in. All they tell you is that they have enforced parking regulations and whatnot. ITS A LIE. i met other people and were told the same thing months before me. I think they have literally a couple security patrols to run through all sides of 3400. I have seen them at night and no they are not walking. They're on a patrol cart and they are not looking into any gaps in between any cars for suspicious activity. They are going in and out. I have noticed that plenty of times. I have another parking that was given to me because i have 2 cars. This one was underground garage parking. it was free until the end of the year. NOT MY LEASING YEAR. They said that by January 1st 2021 i should have another. YOU have to contact the leasing office for that. They will not contact you. They will just charge you the $60 that every garage cost. i contacted them 2 or 3 days before January but by that time, the charge was already on my rent statement which i was fine because i admit i was late. Right away I asked for an uncovered $40 parking to start February & to avoid another $60 charge. They freaking sent me outside of the complex again where i had the many issues and way further than the first parking which by the way i did switch. After going back and forth with them, they said I can have this # parking. i said ok thinking it was an uncovered $40 parking like i had requested. Feb came and i sent the leasing office a picture of a car that was parked on the #given. Turns out they gave me another $60 parking garage #. so now i'm stuck with that one for this month too. currently working on getting another parking. I recommend not getting a garage parking because other people park on your spot anyway and there are way more brake ins because no one can see. Your car is safer out where others can see. PAYING RENT- Best to send a check to the address they provide with an additional $10 processing fee. They charge a $78 processing fee for ANY card payment EVERY MONTH,EVERY TRANSACTION. I have tried debit & credit but there is no difference even though they say there is. But they wont tell you about that fee. Reply for any Questions

Coming to live here is a BIG Mistake. $2k for a 1BDRM, after you sign a lease the Mgmt treats you like an shit/idiot, and neighbors bitch about everything...other living options are highly recommended.

I HATE HATE HATE HATE living here!!! I cannot wait to move out. Unfortunately I have only been living here for 4 months and I have until November. My car AND my boyfriends car have gotten broken into. Including several other cars that park near me. And the staff of this place does NOTHING, absolutely NOTHING about it. They say they have "security" and "gated garages" but it's a lie! I have never seen a security guard once or any safety cameras. AND the gates are always open! DO NOT LIVE HERE! Way too expensive for this crappy place and "security". I wish I could give this place zero stars!!! Also they NEVER answer their phone if you need something or if you need to pick up a package. Worst place ever!

We moved here about 4 months ago and everything was going really good up until the point where someone broke into my boyfriends car and stole his $2,000 dollar drone ON THANKSGIVING!! The only thing this place did was have security come up and let us know the car was broken into, but other than that you're really on your own. So my boyfriend told me he spoke to someone from management and they pretty much told him they weren't gonna do anything about his car being broken into, it's not their problem. After reading the yelp reviews, obviously car theft is a BIG PROBLEM here. They even tried looking at the cameras to see who went in and out of the parking garage, but there was no one, so it's obviously some scum bag that lives here because they came to the garage from the inside(if you need to steal from people, maybe living here isn't the greatest idea for you). With these ridiculous prices for rent, and car theft being the main problem here you'd think they put up more cameras all throughout the parking garages, but nope they don't care to do anything about it! My boyfriend asked management if they read their yelp reviews; they said yeah we read them everyday. Okay? But you don't want to do anything about it? And they pretty much told him to have his insurance cover damages and stolen property because they're not responsible: jolanta's exact words were "car theft can happen anywhere we aren't paying for anything, security can't watch over every single car" yeah security can't watch over every single car but guess what can? MORE CAMERAS!!!!!!!!!

Update: So after going through hell with this company and the manager, Matt. We have decided to pay the necessary fee's in order to break the lease. It is simply not worth it to live somewhere that they treat people this poorly. After I posted this review. Matt locked my girlfriend out of her portal so she could not pay her rent. Then demanded a cashier check for rent and lawyer fees made out to his personal name. This guy is a complete scoundrel and is up to something. WATCH OUT. Do not make any cashier checks out to Matthews personal name. Like he will request you to do. We are canceling the lease and running out of here as fast as possible. Do not make the same mistake we did. I am a licensed real estate agent and do this for a living so I know what I am talking about. I have never seen anything like this. BEWARE!

I have lived here for 2 years and this place has gotten worse and worse. I've had multiple items stolen from the parking garage on 3 different occasions. They recently started charging residents $150 per day to use the pool cabanas during holiday weekends, Shouldn't the $2200 per month rent on a 1 bedroom apartment cover that? The topper, and reason I'm writing this review, is that the maintenance company, who is 3rd party company, changed my locks today for no apparent reason and won't let me back in my apartment! When I came home from work today and tried opening the door the key didn't work so I drove to get another key, in disbelief that they would change my locks unannounced, and sure enough the other key doesn't work either. So I called the gate, who gave me a phone number for emergency maintenance. Someone named Roger answered, I explained the situation and Roger said he will put a work order in... a work order i thought? So I stepped up the urgency of my tone and said something like "i need to know when your going to open the f*#*%ing door Roger, this is pretty important, can you at least call me once you have found someone to come unlock my door? He said "I'm only going to warn you one time not to swear" I said "you would probably swear too if you got locked out of your f@&$#ing house!" At that point he hung up on me and I've been sitting here by the stupid &$&ing fire for over an hour waiting for a call from Roger... this is my nightmare! Don't make the same mistake as I did and move here. **Update** I am writing this update the morning after, I originally got home at 6PM and submitted the work order to have my locks fixed. I called to check on the work order 3 additional times at 6:45, 7:30 and 8:15PM- a different person answered each time who was not able to confirm that a work order was in process to fix my locks, instead each time they said all they can do is submit a new work order. We went to dinner and came home at 10PM to check one more key, Daniel, the service coordinator, was waiting in my doorway, no phone call was given to notify me. Daniel was friendly and helpful, he explained that they had mixed up the work orders and changed the locks on the wrong unit... Next time you might want to double check the apartment number guys!

Do not live here if you value peace, quiet, and your sanity. I lived here for almost 2 years and it was beyond awful. I finally got my deposit back today and am glad to never have to think about this miserable complex and the awful, incompetent people who run it ever again. Management is beyond unhelpful and is skilled at avoiding you OR giving evasive answers if you can get a hold of them. Constant emails are sent to remind everyone about community rules that are never enforced by anyone. An example sent to building E: "Please be advised that we have knowledge of a pet owner in your building allowing their pet to relieve themselves in the common area hallways, stairwells, and elevators of your building. This behavior is unacceptable, and I'm sure you can understand how frustrating this can be for your neighbors...We also encourage anyone witnessing these acts to capture the incident if possible and report it to our Leasing Center or Courtesy Patrol right away." Every email asks you to report to management immediately if you see any violations, but good luck getting a hold of anyone. On top of paying exorbitant rent, you're also expected to provide security for the community! If they really wanted to figure it out, they would install more than three security cameras in every building, but that would require caring. I was verbally assaulted by a person who kept smoking in our hallway when I asked him for the umpteenth time to stop. I knew exactly where the person lived, identified them to management, and received no response. I had previously contacted them and they advised they would address it, which clearly did not happen. This was after our central smoke alarm kept getting activated regularly, to the point where no one bothered evacuating the building anymore. Another time there was a homeless person living in their car, which they'd somehow gotten into our parking structure. Hours later I got a hold of someone at the leasing office to tell them the person was slumped over in their car in a visitor space and they LAUGHED and said they would send someone to look into it. One of my last interactions with someone at this company was the manager (Matthew Comicz) for the complex. We asked for his help for a billing issue I hadn't been able to get resolved for months. We'd been double charged for parking when they switched over to a new resident portal. Every month I would call the central number for the management company and they would remove the charge, only to have it reappear the next month. We explained the situation in great detail, including that we'd already reached out to the company directly and couldn't find a permanent resolution. His response: "Everything looks accurate on my end. You can certainly give our Rent partners a call at ext. 3 tomorrow for further explanation." I responded that we'd already done that and received zero response. Management here is a joke. Shoddy construction and maintenance is also a major issue. We lived for MONTHS in a unit that would intermittently smell like sewage. The smell would fill our whole 2 bedroom apartment and even reach the hallway outside our front door. I called emergency maintenance for it once and no one was ever sent to assist. Maintenance sent various "specialists" to tear apart our bathroom to try to find the source, gaslighting me the entire time and telling me there was NO WAY the smell could be coming from the toilet when I asked them to repair the wax seal. After 2 months they finally sent someone to repair the wax seal like I'd been asking for months and, SURPRISE, it instantly fixed the issue. When I complained about how long finding a resolution took the manager sent a bottle of wine and a note, which was a nice gesture. A better gesture would have been resolving the issue immediately when a resident told them their apartment smelled like LITERAL SHIT. Months later the issue reappeared and they sent the same guy to repair the wax seal. He said the previous person hadn't done it correctly. I didn't have the heart to tell him he was the one who did the original work. The maintenance people are nice enough, but they seem way in over their heads. The last issue is the neighbors. It's always up in the air whether you'll be able to go to sleep at night because your neighbors might decide to throw a frat party and "security" (which I've never actually seen - read all the reviews about people's cars getting broken into) will take their time to address it. The walls and floors are paper thin and you will hear everything. We lived on the fourth floor (or as they call it "penthouse," which is a joke) and could hear our downstairs neighbor's every move. I recommend living literally anywhere else. I'm sure management will respond to this review and say all issues had been resolved on their end, just like they do with all the other negative reviews. Just note that regular emails are sent out enticing residents with gift cards for reviews.

If you wanna waste your money and time? And wanna live with rats? This apartment is perfect for you!! 1. Living with RATS I see rats by the pool every night. Of course I reported that to the leasing office but as usual they do not do any work. 2. Homeless and useless security Frequent homeless break-ins in the parking lot trash area inside the gate. Security doesn't do there job. 3. Useless leasing office, which is the most stressful thing to living in this apartment;) While I lived there, when I go to the leasing office and they would do NOTHING, never return my emails, never return my phone calls. They will send you back to your room for the time being, saying, "Come back to the office if you can't solve the problem. " And they will put off the problem. Then they suggest you do what you are already doing. I'm in leasing-office because I haven't solved the problem by doing that. This is how they do it. lol 4. Incredibly THIN floor The floors are incredibly thin. Even when we put down carpets on the floors and wearing slippers, the downstairs residents keep complain about the noise. 5. Again, useless office and security We pay monthly for a parking spot and often have people from outside, park their cars to me and my roommates parking spot. The office, security, whoever I told, refused to do anything or call tow away and said they couldn't do it.

I have lived here for several years and was happy. Recently they refinished the parking structures and decided that they would remove 100% of visitor parking without giving notice to the residents. When people complained the managerment told residents to illegally park in fire lanes. It is now coming to light that there will be visitor parking outside of the complex but residents will be charged $2 an hour to use them and it will only be 15 spots for the entire complex. DO NOT MOVE HERE! DO NOT MOVE HERE. MANAGEMENT DOES NOT CARE ABOUT ITS RESIDENTS.

You think you are moving into a wonderful community and that the office and staff members will take care of you, since this is suppose to be a place called home. I only lived in these apartments for 5 months and I've had constant problems and miscommunications from day 1 till I left. I moved in with a rat problem that wasn't taken care of right away, I almost had to call vector till I told them I would, and all of a sudden they took care of it. I had a rat problem yet again at the end of my move and no one helped. And we pay for pest control? Trying to charge me for amounts that are unnecessary, wrong explanations on the paperwork and trying to cover themselves up by verbal wording. The staff has poor communication with one another and can't get anything correct. I am being talked down to when I was trying to move out and finalize correct paperwork and their own staff manager( I'll save your name) even said to me why didn't you talk to me, am I suppose to go through 3 different people to get to you when I'm being told by one gal they can take care of me and from what I believe are giving me correct information. I am deeply sorry that I have to stoop this low and write the truth as I'm still dealing with correct paperwork and charges after I had already moved out. You treat your residents as if we are checking in and out of a hotel, only wanting costs and don't care what we have to say or that this is or was out home. You all know who you are and because of you, you cost your review to be poor for the people who probably take their time to make sure everything goes well. There's more to say but I won't reveal or your dirty mishaps.

Renter beware - if you break a lease early you are on the hook for two months rent PLUS a two months rent penalty. They do not care about you.

Save yourself the time. Keep searching. Do not live here. I have been living in California since 2016 and this is by far the absolute worst place I have ever lived in my life. All they care about is locking you in the lease. Once they get you in the lease, you will absolutely notice a decrease in customer service. They 100% over promise and under deliver (ESPECIALLY EVERY PERSON IN THE LEASING OFFICE). Packages are stolen from the mail room, management gives 50% effort (if that), and it is overpriced for what you actually get. I signed a 16 month lease and they gave us the wrong apartment. The apartment that we thought we were getting was taken and we had to compromise with something we didn't really want. It was either compromise or have no where to live at the time. Management didn't care, but gave us free parking for 6 months. We still have time left on our lease but we are eagerly looking for other options. DON'T DO IT!

Hello & welcome to DB Central! You probably think I'm referring to other residents - I'm not. 2 words: Property Management. His name is Matt, and has quite honestly run this community into the ground. When we moved in, Priscilla did an amazing job and was rightfully promoted. Unfortunately her replacement for this community, Matt, has steadily torn the appeal of this property apart. Don't bother living here unless you appreciate paying exorbitant rent for unfulfilled promises, while the property continues to be run into the ground. I think I forgot to mention 25 cars on this gated property being broken into or stolen in the last 6 months. REAL secure. Not thing to note, when we moved in we were sold on community events and amenities. If this sounds like you, you will be sorely disappointed. The events are scarce, and amenities are poorly maintained to the point of being unsafe (the pool has twice had cracks in the underwater lighting that went weeks unidentified). Move in if you love herds of rude pregnant Asian ladies though!

This is a 0 star review. This place has been absolutely dreadful to live in. And now during covid it's beyond that. From roach infestation to vehicle break ins to trash everywhere in the garages and next to the rubbish chute to the leasing office not giving a damn whether your car gets broken into. I have to pay $600 in the middle of a pandemic because management can't and WON'T figure out a way to for it to stop. I've lived a few different places and nothing as awful as this. Don't give these guys your money please. Read the countless other reviews if you don't believe me. Can find way better places for less money than this. Lol god I can't wait to get out of this place.

I agree with Margie's review below! This has to be the worst complex I have ever lived in. We moved here thinking how great, right across from Segerstrom. From the outside, yes it does look like a well maintained community. However, the ugly truth....There is absolutely NO security. We moved in 2 months ago and approximately a month later, my husbands car was broken into. We are super clean people, never leave food out etc...I have found flying roaches in my kitchen! There is constantly dog poop in the parking area. The elevator regularly gets stuck and is broken! My husband has been stuck in the elevator twice! All of these concerns have been brought up to management by us and we have had no response from anyone assuring us that these concerns will be addressed! There is no way to get in touch with the management office, you have to send an email which they never respond to. The phone number to the office goes directly into a generic voicemail which also never gets returned calls. We too are looking into options for moving! Buyer beware!

What an absolute rort of a place. Boy am I glad I didn't live here. Sadly though, my boyfriend did. I've been visiting/parking in his garage in a visitor's spot for MONTHS with no problem. We had a friend come and visit and his car was towed, despite being in a visitor's spot. I have never ever been told about needing a visitors pass in all my visits. Ever. And neither has my boyfriend. And now my friend is out $340, thanks to negligence. Oh! And did I mention that the tower swore at us and threatened my boyfriend with physical violence when we went to pick up the car? Thanks, 3400 avenue of the arts!

These assholes are thieves. I have to take them to court in order to get my security deposit back of $616. After confronting them on not receiving it they claim to loose it in the mail and then make you jump through all these hoops signing an affidavit and getting it notarized. After you do that and send it in they always claim to have not received it. They won't return your calls or emails when it comes to them owing YOU money but gladly jump on you when you owe. Looks like we have to let the state of California decide this one!

Do not lease an apartment from this locations. Very bad management and service . Plumbing and electrical are very bad and we always had problems. Now is 1 am and the bathroom sinks do not drain and sewer water is over floating and coming out of the sink . We put a service request this morning and left . When we came back water was all over our floors, rugs and furniture and smelled. Very dirty, very stinky and uncentary . We had so much problems with this apartment.

5 cars got broken into in one day and 3400s did nothing about it. Everyone had to file a claim with their insurance and we as tenants are left to deal with it on our own. Unfortunately for me, I had to pay for my damages out of pocket because thankfully they only shattered my glass and didn't take anything. The reason someone broke into my car, according to the vacuous manager, was because I had clothing in there. The sad part is that the clothes I had in my car were old clothes that I had in my car to give to charity. They basically shattered my glass for nothing because nothing was taken, but that was the "incentive" according to the inane manager. I was able to get photographs of some of the cars that had damage. If you pay close attention, you can also see that there is flooding in the garage due to the rain. The people who park down here pay $55 a month for parking; essentially, they are paying extra to increase their chances of having their car broken into. It's probably better for you to park outside, like I typically do, because then at least the chances of your car getting broken into drop dramatically. Unfortunately for me, I parked in the structure the day this happened due to the heavy rain, so I didn't want to walk from my SAFE parking spot back to my building. Lesson learned. I would have been ok with getting drenched as opposed to walking down to see my car was one of the FIVE that was broken into. I am not going to say the units are not nice because they are, but definitely take into consideration that car break-ins are VERY COMMON here. In fact, the manager takes pride in it. He basically said "they don't just happen in your building, they happen everywhere." Way to gloat.

Be aware! Aimco is evil! I've lived in many apartments in my life and have never experienced this much anger with any other community not even Irvine company! They have a 60 day move out notice! No other place I've lived had such rules! They will not let me move out on the date my lease ends because a 60 written notice is required and now are making me pay for one extra month at $1000 more than my regular rent! There pool is way to busy almost impossible to use during summer time! In the one year that I lived here 3 cars have been broken into, they have one person as security for the complex! They have a bunch of rules that they can't enforce! Like the no smoking! I see people smoking every day! They say no guest pets! My neighbor had a guest dog almost every weekend! All in all terrible experience! They interrogate my guest at the door, then they come in and there is no parking, again because they can't enforce their rules! But if they can get more money out of you they will for sure enforce the rules! This place sucks! Just looks nice!

An outline of who I was as a renter: I respected by neighbors - given the tight small non-sound proof living quarters, - pre-paid my rent, and generally kept to myself. PLEASE BE WARNED, at first glance, this community looks appealing, but overtime it WILL transform into a living nightmare. I lived in a total of three different apartments over the span of 5 years, each with countless issues. Management single handedly tainted my experience because of its unethical and illegal leasing practices that are still engaged in to this day, which are being spearheaded by the manager themself. Studio: - Cracks in the foundation that would leak when it rained. Managements resolution: put a temporary sealant that did not work. Numerous calls/emails went unanswered to permanently fix this, which was never done.1st One Bedroom: - Charged an absurd fee to transfer leases; - Required a guarantor despite the fact that I had two years of creditworthiness at the community and the guarantor being lifted from the studio;- The Manager wanted to deny lease because newly required guarantor could not produce 2018 tax returns in January 2019 - truly shows the level of competence if management does not realize that in January 2019 NO ONE can file tax returns, as the IRS has not released the 2018 Form 1040 yet. After a heated argument (no customer service) I was able to prove that it was impossible to produce the requested returns;- One bedroom had a stove/oven that did not work for over a month. After numerous service requests and emails, I finally received a replacement. Legally, the apartment was unhabitable;- Received threatening visit from security to move my car or I would be towed at my own expense. Management re-leased my parking spot to another resident, after I had pre-paid for it. Management blamed me for the incident and showed no ownership for a simple mistake. After negotiating with the new tenant, I received my spot back. (parking is VERY scarce).- Leasing actively discriminates against federally approved and licensed emotional support and service animals and charges an additional security deposit and $100 more in rent per month. 2nd One Bedroom:- There was, a now old policy at 3400, which required visitors to go to the security booth and state their name, the resident they were visiting, the apartment number, and security would issue the visitor a pass. It was a long-standing practice that residents could go down in advance and give the security officer the information to make their jobs easier and more convenient for visitors. Security and the management office encouraged residents to call in advance. On one occasion I did just that.I was greeted by a security officer who informed me that he would not issue a guest a pass in advance. I inquired if the policy had changed so I would know for future visitors, but he refused to acknowledge me. Shortly thereafter when my visitor arrived, she informed me that the security officer said, "oh you are visiting that arrogant a******." I lodged a complaint with management about the incident, since security should not be calling residents paying their salary the names that I was called, not to mention that they were/are the face of the community.- In response, Management posted a handwritten note on my door stating that I was in violation of my lease, and that if I did not comply that they would initiate eviction proceedings. They cited me for having lights on my balcony, which according to them, was a violation of the lease. After reviewing the lease myself and with my attorney, we could not find a section that stated lights on a balcony was a lease violation. Nevertheless, I complied with this threatening/illegal notice. After some time, I noticed that residents had lights on their balconies. This was interesting that I received an "eviction notice" right after I lodged a complaint about the staff, yet others had "lease violations" on their balconies with no consequences. - In response to the lack of language in the lease, I started documenting lease violations and forwarding the same to the management and corporate offices. Months went by while (management ratifying 'purported lease violations'), yet I received a threatening notice. After numerous pictures and a plethora documentation, 3400 finally decided to formally revise the lease agreement of the community to specifically prohibit balcony lights, proving that the eviction notice I received was void, illegal, and a retaliatory eviction (illegal conduct).RENTERS PLEASE BEWARE: The face of this community may look great, but they engage in unethical, and illegal leasing practices. They will abuse any opportunity they have to screw you over. Go look at the enclave, 580 Anton, or the new apartment complex being built across the street from the Marriot.

Where should I begin? I am a current resident of these apartments. Terrible management - rude and inconsiderate. In particular Priscilla, the general manager, who is arrogant and takes no consideration for the concerns brought up to her related to the safety of the tenants. She speaks in a condescending and unprofessional manner. In my opinion, not qualified for the position. How can one expect peaceful living if the complex is managed by somebody with such terrible qualities. The place doesnt appreciate valued tenants that have lived here for many years. Paying such high price for these apartments on a border of Santa Ana and not having proper security is disappointing. Yes, there's a guard but what's the point if he waves and lets every incoming car in? In addition, the doors to the apartment buildings are constantly broken for months at a time. Strangers can easily gain access to the buildings. Multiple times, it has been communicated to the leasing office but it took approx 2 months to have it fixed. Pool had broken glass in it just recently. There used to be an attendant at both the pool and the gym area, not any more. The AC at the gym has been broken for weeks before it got fixed. The TVs at the gym are no longer on/working. There has been a shooting shattering tenant's balcony glass door and another tenant's car window, apparently from a bb gun (that's what was said by the apartment office staff). How does a bb gun bullet completely shatter thick, durable balcony door and car window in pieces? Investigation wasn't a priority and no resolution was communicated to the victims. There are always strangers at the gym and the pool -there cannot possibly be 10 people living in one apartment unit. The office is dishonest and they don't provide reasonable explanations to the brought up concerns/issues. Used to be a fun, safe, adequate apartment complex worth the high rental price but that is now in the past. Pretty much agree with all the remarks left by Second T.

Do not move here. Your car will be stolen, vandalized or broken into. I moved in here June of this year. Since that time my car was stolen. I went to the management office and nobody seemed to care. There are no surveillance cameras in the parking structures even though there is a sign that says there are. They have no intention of putting them in. Security never patrols the parking garage. Management has been made aware that there is a gap in bars in the parking structures where the vandals may be getting in. They say they will take care of it but two months later nothing is done. When the police came down they let me know that there have been multiple cars stolen and many breaking into cars here. They stated it was a big problem here and they were very familiar with the complex and complaints of cars being stolen and broken into. Emails to management office are just ignored. Once I did get my car back I had to park the car outside in the visitor parking because whoever stole it ruined my car and I had to get it towed. We'll while it was parked outside someone ran into my driver side fender and put a huge dent in my fender. They did not bother to leave a note. This complex is also very noisy. Elevators and doors into the building constantly breaking. I will be asking to be let out of the remainder of my lease.

This place is all looks. The apartments looks nice but the management is horrible. One of the worst places I have lived. For all the money you pay they take forever to respond to the work orders. There is a lot of unrest between the community as we are fed up with Matt and the complete management chain. Place go to the enclave at least. Or move to Irvine it's worth it, same price pretty much. 0 stars

I have lived here for just about 3.5 years. Let me tell you at first it was great. The property is beautiful and the amenities are great. However, if anything goes wrong in your apartment your on your own. In the last year I have had more things go wrong than I can count. And majority of the service requests are ignored and just shut out with no resolution. I had a leak in my window/wall that I reported and they left for 4 weeks without addressing by the time they did the wall and floors were stained (positive they will try to charge me for that at move out). I also had a leaking sink that they inspected and left leaking and said they completed the service request. I had to put the same request in 4 times before it was resolved 2 weeks later ruining everything under the sink. Same thing with the leaking washing machine. Unless you have the time to go to the office and be loud and angry in front of potential new residents your service requests will not be completed. This is just a short list of the complaints. So I guess my review would be if you are willing/able to fix everything and anything that goes wrong in the apartment this place is pretty nice to live, but for the money you pay they should be jumping to fix everything and you shouldn't be paying for it. I decided not to renew once all these problems started last year. I would not recommend anyone to live here despite the beautiful grounds and amenities.

Do NOT live here. Positive reviews are fake or paid for by the company. I am a current tenant and have been for 3 months, I am dreading the remaining 9 months on my lease. Unless you want to be awoken by people screaming at 4am on weekdays, trash filled community spaces and loud units which are being used as AirBNB's. Management is unresponsive and an absolute nightmare to work with. You will regret living here. Not worth the price tag, plenty of nice places in the surrounding area, this isn't one of them.

Another update from from 3400 Avenue of the Farts .... When you leave negative reviews of this place on Yelp, the "Community Manager" Matthew, will choose to end your lease agreement (Oh darn) instead of make the necessary changes to address ongoing problems in the Community. I guess if you can't take criticism, and be professional, it's best to hide from your problems and hide behind quitletly posted letters on residents' doors. You could have knocked like a man Matthew. We were home. 🙂 Do not move into this place. It's going downhill faster than Baltimore right now.

This community lures you with what appears to be a gorgeous apartment complex. Sure, aesthetically it's a pretty place but once you pull back the curtains you realize what a s***hole this place really is. Management is absolutely useless and enforce policies inconsistently and seemingly on a whim without notice to residents. We have lived here for over a year now and frequently use the pool. No pool policy has ever been conveyed to us and neither has a pool policy ever been enforced. We often see groups of 20-30 people using the cabanas and grills, none of which are residents (we know this because they ask other pool occupants to use their fobs to get inside). Well apparently yesterday while the guy that strolls the pool area (concierge) was busy trying to sleep with the residents (as he ALWAYS does), there was some altercation that led to the police coming (not an unusual occurrence in this complex). Well in light of the community getting in trouble with the police, they decided they had a pool policy limiting the number of guests. When speaking to management, they acknowledge we were never given such a policy but that they would be enforcing it. We very rarely bring guests and if we do it is one or two. In reliance on the lack of policy we were having a going away party before we move to DC next week. This small gathering of less than 15 people is now not going to happen and it's disappointing to both us and our friends that wanted to wish us goodbye. The pool policy is not where it ends. There are countless issues with this complex that would recommend all potential residents avoid future issues. Here are a few: 1) Meth addicts forcing themselves into your apartment certain shes going to be shot by her boyfriend and his roommates flash a gun at her 2) $50 to park your car in a garage that leaks sewage water all over cars 3) Garbage rooms that smell like a dead body has been rotting for decades 4) Security doors that are frequently broken or unlocked 5) Security guards that have been improperly trained to handle even the hint of an issue 6) Drunken disputes in the streets 7) Moving trucks, service trucks, and any number of other trucks parked in the fire lanes blocking free flow of traffic within the complex 8) The front gate is often left open because it is broken 9) Loud parties at the pool lasting until 11pm 10) Rats running all around the complex and cockroaches in the apartments The list could go on. I cannot wait to get the hell out of this place. Save your $2,700 and move somewhere else.

I recently did a tour of the property and although it was okay at best, the customer service I was received was extremely poor. I arrived to my appointment on time and I swear the person I was supposed to meet with rolled her eyes at her colleague when I walked in. I really wanted to walk out. It was quite an awkward experience. In addition, she rushed the tour, did not make any attempt to make us feel welcome and was reluctant to show me the amenities, including their amazing gym. I get my appointment was at 5:30 but if the staff is not up to showing potential tenants in a warm, professional and welcoming manner, the why bother offering that time slot. And maybe she had a bad day but if that's the case I would have been happy to reschedule. It's common courtesy. If you are looking to tour this property, I recommend that you ask for someone else other than Neta.

Horrible Community! Don't move into this place. My entire experience at this place was awful. Look elsewhere. They try to impress you with the location, pool, gym, and amenities. 1. The parking situation for residents and guests is awful 2. Horrible cell phone service with any provider. My friends and my calls we constantly dropping. 3. Awful for guests to find you parking. 4. I found it kind of odd that all these people in these apartments, no one ever talks with each other. 4. The leasing office is never responsive and are always problematic. Their communication is horrible with each other, no one ever seems to know what is going on. 5. Moving in and out of this place was horrible. DON'T MOVE INTO THIS PLACE, YOU WILL REGRET IT!!!

DO NOT MOVE HERE. I am writing this review with immense disappointment regarding the recent changes made by the property management company. The decision to eliminate all visitor parking spaces without notifying tenants is not only infuriating but also a blatant disregard for our rights as paying residents. The new arrangement of 8 inaccessible parking spots at the farthest end of the complex is completely unacceptable. As tenants, we invest a significant amount in rent and an additional $60 per month for parking, expecting a reasonable level of service and communication. Unfortunately, the lack of transparency and communication from the management is beyond frustrating. The sudden removal of visitor parking without any warning is a prime example of their negligence towards the well-being of their tenants. Adding insult to injury, the recent policy change regarding water filters is another disappointment. The fact that tenants are now required to purchase their own water filters, when it was once a complimentary service, is a clear indication of the management's disregard for the convenience and satisfaction of those residing on the property. I use to LOVE living here and now I will not be renewing my lease because they simply do not care about their tenants.

Someone had been parking at my spot for four days in a row, and I had contacted management, security and concierge everyday about this issue with no avail. Ultimately, they were not able to help me tow the car or notify the person to move it even though the spot was 100% mine. Keep in mind this was after FOUR DAYS of constant communication. Again this person parked in my spot last night, and contacting everybody I can again, I am informed nothing can be done until 7pm, which given their history, they just might brush off. Extremely frustrating experience. Basically, be ready to get no service for anything and to have no guarantee to what your paying for. The service has been terrible and though friendly, ultimately not able to solve a very basic issue.

TERRIBLE. DONT SIGN A LEASE, FIND A BETTER PLACE. This place is going downhill fast. I really don't know where to start. Do I start with the fact that when I signed my lease that under security measures we had a security patrol, KEY FOB entry. Now in order to cut costs and corners they took away the patrol and security and added a sticker scanner with claws and an arm (previously you used a clicker to open your gate) a keypad to get into the building (used to just use a key fob) I am now forced to remember a six digit pin in order to get inside the building. Not only that but now I also have to put in this same pin to go up to the penthouse floor level to my apartment. It's funny because this was introduced as a security measure but anyone can literally enter the elevator and ride up with me because I usually come up from garage level. So anyone from Lobby or any other floor now has access as long as I already punched in my code. This of course brings about the other issue of being very uncomfortable while putting in your code around other people or asking them to turn away or trying not to put your code in at all!! They assume that this is safe and secure!? When I used to be able to just swipe my key fob especially with my hands full I am now forced to set everything down on the floor to be able to punch in the key code not once, but twice!! My vehicle UPass stickers to get into the complex wouldn't work and I had to had them redone several times! Now let's move on to the ridiculous smart locks they installed. I WAS LOCKED OUT OF MY APARTMENT AND IT TOOK MANAGEMENT 3.5 HOURS TO CUT MY LOCK OUT! Why? Because they were not smart enough to install keypads that actually had keys as a back up! So imagine me coming home and having a business trip planned the next morning and leaving myself enough time to shower and pack the night before, to be locked out until well after midnight and having to reschedule my trip due to this none sense that should have NEVER happened to any resident! My neighbors were very upset, imagine the noise from saws after 9pm. Imagine if you had stepped out for one moment to throw away trash and this happened to you? And your newborn baby was inside alone now and you cannot open the door because it's jammed? That's what I went through. Let's move onto the fact that service requests were being closed out without completion. How about the standing water in the garage breeding mosquitos? Or how about the burst pipe in building A that was pouring water over the electric car charger and charging water that was flowing right to my vehicle essentially ruining my paint from the splashes. Or the fire alarm that goes off on Lobby level of building B for hours or DAYS AT A TIME? What if a real fire happens and the residents think it's a fake one as usual? THATS A SAFETY HAZARD! THATS DANGEROUS AND ILLEGAL! I have called and written about these issues many times and I am sure I am one of the most hated residents in the community by management because I call them out on their shit. I pay $4,200 a month and expect to have better quality service. They keep cutting corners and making the living conditions worse for everyone around. I was told that the residents like the new system yet every resident I spoke to dislikes it and I am reading below many hate it here as well. Check your contracts people! What did you sign?! We didn't sign for keypads, we signed for key fobs and this is basically a bait and switch! I am carefully taking pictures of every thing and making a huge file with dates and incidents and names.

Absolutely Ghetto The worst experience of my life. The management does nothing about noise except pass the buck back to you.. Overpriced and Under Managed

I tried to contact them as they asked in the review and there was no return contact. This place hasn't changed at bit. They only wrote the response to make it look like they care. Hahaha. They are the worst management company ever. Thanks for proving my point.

They had a lot of space for visitors and residents all the spots at the bottom floors of parking garages were empty all the time. Now my guests cant come becuase there is only around 20 visitor parking spaces that are always taken. Action building took was very rude towards its residents who pay a lot of money to reside here. Sad

Jolanta who was our leasing specialist was the best. She was great at providing all information for our move in. BUT, the first 2 months we were there they broke our friends back window and took his belongings. Then, about a month ago they broke into my car and took all my paperwork in the glove box (registration, insurance information, attempt of taking the VIN number tags, etc). I felt violated and concerned that they moved our parking spot to a visible location, but they had charged us for $40 and when we saw an increase on our rent. I approached Ashley who had helped us and said it would be adjusted, but they would of never mentioned anything if I wouldn't of emailed. We have had many talks with the leasing center and we say to let residences know about the crime happening and it was said that they do not want people to worry. How is that keeping our community safe if we are not informed? Yesterday, I was at the gym and people were talking about burglars jumping into people balconies and going into their apartment. These crimes have gone too far where the Leasing Center is not doing their job. We are beyond thankful to be moving this Saturday to a better location for its worth price. If I knew then, what I know now. I would of NEVER leased an apartment at 3400 Avenue of the Arts.

Very noisy place unless you live on top floor. My neighbor has parties all the time and I called the security many times. They only gave them 2 warnings because all my other complaints did not get documented. My upstairs neighbor's dog pees on the balcony and it leaked to my. I had taken pictures of the dog pee marks and showed them to the customer service. They sent someone to clean it ones but did not do anything else. Well, dog pees everyday!

Worst Experience I've ever encountered in any Apartment complex. Me and my roommate signed a lease to move in October 2017. Less than a week before the move in date we're advised we cannot move in until First week of November even though we already had a signed lease. First week of Nov came around and they pushed us out another 11 days. This caused huge inconvenience and wasted money since we had to keep our furniture in storage. Upon moving in, we were told Elevator would be locked and designated to us to make move-in easy. This did not happen, we requested assistance 3 times during the move which did not happen adding hours to our move-in. Multiple issues arose during our stay. Our names were not added into the directory or security booth for a little over a month. Causing frustration and difficulty for our guests to visit. We've had about 7-10 different service requests put in in the first 10 months of us living there, which were fixed whenever they decided to get to it, at times over a week. Some work orders, got deleted, some got ignored until we made it a point to call a week later. I personally walked into the leasing office and was lied to directly by management saying Maintenance just left our apartment to fix 1 of the work orders. I called my roommate on speaker who was sitting in the apartment and confirmed no one had been there. The member of management heard the response on speaker and said "I believe you" when I asked her why she was blatantly lying to me, she had no response. We also had an upstairs neighbor who had a dog peeing on the balcony which dropped down into our patio. Ruining our BBQ and clothing we had on the Patio. We reported this issue to Management 3 times before it was resolved. The Apartment and complex itself is stunning and beautiful however the management and lack of assistance, cooperation and communication is what ruined our entire experience. Needless to say, we decided not to renew our lease for obvious reasons. And they still found a way to screw us over 1 Final time. When it came time for us to receive our security deposit back, they charged us $167 additional dollars in "Paint". That's right...Paint. We left the walls in Immaculate condition, not 1 whole bigger than 1/4 inch. They encourage you to mount TV's on the wall but then take $167 out of your deposit back. After 2 left messages with no response I finally got a hold of the Manager Matthew, I asked if he remembered myself and my roommate based on all the trouble they've cause us. Matthew acknowledges he does remember all the issues and refused to refund us the $167.00. Please share this message to all your family and friends. I do not recommend this place to my worst enemy.

Absolutely sketchy place now. Look at the reviews. They have serious safety issues, car break ins, charging for guest parking now. When you ask them about it they pretend they have never seen the reviews. They will nickel and dime you to the extreme. They are currently holding part of my application fee hostage. The elevators smell like sewage. The good reviews they are paying for or giving people discount to review. They wont offer you a year lease only 14 or 16 month ones because they want to lock you in as long as possible. Also the rent price is not accurate because they charge extra for parking ($60-$100 per car), pets ($100 per month per dog) and the utilities they overcharge you for. DO NOT MOVE HERE YOU ARE BETTER OFF ANYWHERE ELSE.

Look at the rest of the reviews here for a critical view of this place. The staff here has been unhelpful in resolving any issues. 1) Parking is not included. Verify where your parking spots will be before signing the lease. I have to walk very far every day to the parking spot I pay for. 2) People will park in the spot you pay for. Management is very slow to respond to this. 3) Crime is very high in this area. Take a look at the Costa Mesa's police department page for the high activity of reports at this address. Packages were stolen from my front door. Management was not concerned. 4) Bugs. Not fun. 5) Noise. If your by the street you'll be awakened to the sound of cars revving throughout the night. Look for donut marks on the adjacent streets. You'll also be able to hear every footstep of your neighbor above you. 6) Trash is an issue. No dumpsters. If it doesn't fit in the trash shoot your out of luck. Lastly management will be unhelpful if any issues do arise.

If only I could give negative stars....this place is beyond horrible. Mathew. the manger, mind you, for months I had no idea who he was, he is fucking useless. I hope corporate is reading this. His excuse is I am only one person and have many units to handle. All I hear is excuse excuse excuse. Ashley won't get back to you she's busy eating at the food truck Fridays. Your car WILL get broken into!!!! It comes with the lease. I was threatened violently in the parking garage. They didn't do anything when I told them what happened. All they said was you should have called the police. Wtf i called your onsite security. For months no one called. Not even a courtesy call. Then my car was vandalize not once but twice. And since I was threatened by a resident what am I supposed to think? Matthew said he would "look into it" a week late he says he could not ID the resident who threatened me with the license plate I proved him with. So I said hey just give me a parking space in another garage so that I feel safe as well as my car. So he gives me a space. However every time I try to park there someone else is parked there!!!! Wtf!!!! Useless. I called once to see what was up and of course no one got back to me! USELESS! Hope you love dog shit cuz its everywhere!!! As well as trash. My neighbor across likes to leave her trash outside for the roaches. It's to the point where the trash is flying through the hallway.

MULTIPLE MOTORCYCLES STOLEN. There were multiple motorcycles stolen within months and the manager knows the cameras don't work and did nothing to get them fixed. I spoke to the regional manager and she did nothing either. Security is a joke. Do not live here, especially if you own a motorcycle.

This complex has gotten SO GHETTO! LOUD NEIGHBORS EVERYWHERE. I cannot wait to move out. Management has done nothing about noise complaints. They used to screen people before moving in here...but apparently they don't do so anymore. I'm sure there are 10+ people living in the apartment above me--sure sounds that way. Also, the hallways are constantly filled with trash and trash cans pile up for days. They didn't use to but like I said, this place has gone way downhill. I will gladly move back into an Irvine Company apartment after this. That is how bad this place sucks. Overpriced for nothing. Avenue of the Arts is a far cry from luxurious apartment living. Be warned.

We have been living here for almost 2 years now. Prior to moving into a different unit together my boyfriend lived here in a one bedroom. Security is a joke. My friend who also used to live here but moved when her lease was up has 3 of her 4 BMW tires stolen off of her car while parked in the assigned spot she pays for. Management did nothing. Come to find out multiple cars we're being broken into. My girlfriend stayed the night with us from out of town and her car got broken into they stole all our her hair supplies. She works as a hair dressed so she was out hundreds of dollars. We then moved into a bigger place on the other side of the complex. The newest frustrations with this complex are the following: there were few guests spots available in our building - 2 to be exact. So when guests came over we would have to direct them elsewhere. The complex said they were updating parking and making it nicer. They removed ALL visitors spots. So if you want to pay close to 5k like we do don't have friends you want to see your place because there will be no where for them to park. We spent 30 minutes looking for a spot for a friend from out of town. It is a joke! Also, they changed their 4 day pick up on package policy to 2 days. So expect to pay $10 for everyday package everyday you're late. If you email them with concerns.. good luck getting a response probably because they don't know what to say when you ask what guests are supposed to do. The maintenance staff is lovely! I have always had wonderful experiences with them. The office staff as well. They are always friendly and kind. It's just the apartment complex in general that makes it really hard to enjoy living here because they have nice amenities and a beautiful property. It's just a lot of headache with the no parking and the new package pick up that was changed over half way through living here. Just things to take into consideration when thinking about moving here..

Like most of these comments sadly it is very true. Don't get me wrong it is a beautiful place, I love the gym, the pool and the movie theater, all the nature and Ashley. But when you sign the lease you are trap and it's like you don't exit any more. The main problem is security. My car has been broken into 3 !!! Times and I pay for the $50 dollar parking which is cover parking. I under stand it's dangerous anywhere but for a "luxury" apartment for this to keep happening and them not having any cameras or security is absurd. Don't even get me started on how bad the service request are and how long they take. I had a guy fix my sink ( they flood all the time ) and I seen that he took my towel, I let him because I wanted to see how far he would go and he ended up walking out with it until I stoped him and told him to give me my towel. But there is one service person that is really good his name is Dan, other than that they don't know what they are talking about and won't get back to you for months in what you requested. Their management is rude besides Ashley she is amazing and very very helpful. The elevators always break, they are always doing loud construction. I don't want to seem like I am hating on these apartments but there are better options around here. IMPORTANT : save up about 1k when your lease is about to end and you are about to move out, they charged me 350 for cleaning service and 600 for damages which there was non. I came and talked to their management about the 600 charge and they said it was for the paint, luckily I took a video of the apartment before and after and it was the same as when I got it, so they had to take that charge off. Also VERY IMPORTANT: look into the skyline apartments right in the same area, almost the same price with waaaaaay better management, updated apartments, great views, the pet fee is less, and you get more square feet, they have great security and lots of cameras. I would recommend skyline apartments if not then the mark apartments. Don't get trapped please it's not as great as it seems. Come to the dog park and talk to people hear their opinion, but me personally don't recommend these apartments. I had a 5 star review when I moved in because I was so exited and blinded, but after a couple of days everyone's comments on these apartments started to become a reality.

Less than spectacular . I forgot to add that for 4 months I was being billed twice on my utilities . Not only was I paying the utility companies both gas and electric . I was also being charged by management for 4 months as well . I had to wait for corporate to confirm this with my statements I provided . This was a hassle as that money was needed for bills that had to be paid late due to this fiasco. On top of this , for some reason which I still can not explain and neither could the gas company , I had a gas bill of over 500 dollars that was a mystery as to what had caused this gigantic increase to my service. It's unfortunate that these problems have occurred for me as this was somewhere that I had always wanted to reside but can assure you I will not pursue a renewal of a new lease . Below I have also provided pictures of my car that was vandalized 3 days in a row without any help in prevention by management. . After the first night of my car being keyed , I moved my vehicle in front of the leasing office thinking and hoping there were possibly cameras or less risk of something happening again to my car . There were no cameras and my side panel window was smashed in as seen by the photos

My Car was broken in for the 5th time today. I won't even bother reporting this to the office. Why pay a large parking fee when there is zero security?

Customer care after move-out is laughable. Another reviewer commented that they will do anything possible to keep your deposit, and it looks like that is true. About a month before our lease end date, the leasing center asked my husband and I to move out 25 days early to accommodate a new renter after we had provided notice and then slapped us with a week's worth of rental fees following our move-out as an "early termination fee"--despite moving out early at their request, and despite the fact that the lease specifically states the resident cannot elect the early termination option (giving rise to the early termination fee) within 3 months of the lease end date. Their position when pressed is literally that only parts of the early termination section should apply, when it's convenient to them. The fee patently does not apply to us and yet "Customer Care" after move-out insists that our money will not be returned. Well, enjoy your one star review, well earned.

Don't go here to deliver packages. It's very difficult to find the address. You can't get in or out. People who live here shouldn't order packages either. It's really harmful!

I would give this place no stars if I could. I've been at this apartment for 5 months now and it has been absolutely terrible living here. I moved here excited for this next chapter and was I wrong. My first couple of months I had to deal with dog pee leaking from the patio above me. It took them 2 months to seal our patio after we had to clean dog pee every morning, and our brand new patio furniture getting on our chairs. I have a doctors note for a emotional service animal that they have denied multiple times and are asking for way too personal or information I'm comfortable of sharing. I find clothes in the trees at least once a week from the neighbors above. And it sits in the trees until I have to call for a service request to get them out of the trees. I've had guest over and they are shocked with what they see. This is a smoke free complex yet I find cigarette butts on my BBQ and patio furniture every single day. Every time I have a problem I have to walk down to the leasing office multiple times for them to fix it or acknowledge there doing something about it. The communication is terrible. I've never been so disappointed and ready for this lease to be over with. I question breaking my lease every day just so I can get out of this dump. Never been treated this way and never had this kind of terrible service. There's many other apartment complexes that are better maybe even cheaper. If you want any kind of advice DO NOT MOVE HERE!!

For what you pay in rent living here (over 1.4k a month) - this is what you get: a washing machine that can't fit your sheets, ac/heater that is loud and rattles the vent, walls that are paper thin, loud music on the weekends that go way past 11pm, drunks screaming on balconies, no security helping regulate the noise, and the floors are so thin you can hear every movement from the people that live above you. BTW as I've been writing this review I've been listening to Arab music blasting from someone's apartment for the last 2 hours. Look elsewhere. This place is a nightmare. OH and I've already had a package (a $300 nightstand) stolen from the delivery room. It was the first package I had delivered here and the last. They put your large packages together in one bin with 2-3 random strangers packages. I saw the reviews and thought what you were thinking- it can't be that bad, there is always bad reviews on apartments. No. It's all true.

3400 Avenue of the Arts has been the worst complex I have ever lived at. I actually sat in the office waiting to be helped for 45 minutes yesterday due to them not returning my call or emails for a matter that was very urgent. As I sat there, I overheard them give a potential resident the same spill they gave my roommate and I when we were looking. I wanted to run after the lady when she left to tell her that half of what they just fed her was a lie. You never get someone to answer your call directly, it's an automatic recording that eventually sends you to a voicemail and then they rarely return your call. You have to go into the office and wait every time you need something. For us working professionals with busy schedules, that's a tough situation to be put in. When I first moved in, I was happy because the apartment is spacious, but over time you realize how awful their resident services are once you move in. They capture you in the original pitch and then they never do as promised after you are a resident. I wish I could say positive attributes about this place because it's the first place that I've loved based on the size. I also love the way I decorated our apartment, but DON'T DO IT! It's not worth all the headaches later. Don't you want a landlord or residential manager that is accommodating? We have been excellent tenants, rarely home due to work, quiet and friendly and just wish we were given some respect in return. I'm sad to say that hasn't been the case. We are moving out in December. I recently heard from friends that used to live there (wish I was warned prior) that 3400 Avenue of the Arts never give you your full deposit back - that they find some excuse to keep part of it. I will update my review when that time comes to let you know if that is true. Good luck on your search! NOTE: Please disregard the person that followed up with a response from my review. 1) My name is not Ryan. 2) I do live at 3400 Avenue of the Arts, currently. I don't move until December. 3) I would never live at the location of the images you posted. I have higher standards. 4) I moved from Oklahoma prior to living at 3400. Nice try though!

And we are back to one star. Avoid at all costs. Most faceless, evil company I have ever had the displeasure of being in contact with. Beware, this company makes it standard policy to try and illegally capture as much as your security deposit as possible. They also tack on what they consider standard fees and fines and try to evict you if you don't pay. This happens to almost EVERYONE, not just a few, it's standard practice. I imagine a lawsuit will be in their future. DO NOT LIVE HERE!

This is the absolute worse place I've ever lived. My wife just puta review up here, and mysteriously now it's gone. The noise is ridiculous here, and our neighbors keep dropping cigarette butts, bird seeds, and water all over our balcony. The management team said that they will talk to them, and that they will send somebody to clean up the mess today..... Another lie, they never showed up after we waited here all day for them. The positive reviews on here have to be from people who lived here previously or were paid to leave a review, because this is the worst place I've ever lived. 2400 dollars a month, and I can't even go on my balcony. I made a huge mistake moving here, but hopefully I can help others from making the same mistake, STAY AWAY!!!!!

I have lived here for just about 3.5 years. Let me tell you at first it was great. The property is beautiful and the amenities are great. However, if anything goes wrong in your apartment your on your own. In the last year I have had more things go wrong than I can count. And majority of the service requests are ignored and just shut out with no resolution. I had a leak in my window/wall that I reported and they left for 4 weeks without addressing by the time they did the wall and floors were stained (positive they will try to charge me for that at move out). I also had a leaking sink that they inspected and left leaking and said they completed the service request. I had to put the same request in 4 times before it was resolved 2 weeks later ruining everything under the sink. Same thing with the leaking washing machine. Unless you have the time to go to the office and be loud and angry in front of potential new residents your service requests will not be completed. This is just a short list of the complaints. So I guess my review would be if you are willing/able to fix everything and anything that goes wrong in the apartment this place is pretty nice to live, but for the money you pay they should be jumping to fix everything and you shouldn't be paying for it. I decided not to renew once all these problems started last year. I would not recommend anyone to live here despite the beautiful grounds and amenities.

Moving into 3400 Avenue of the arts started out quite nice. The leasing office designated an elevator in aiding the move-in process. Since then, we've had nothing but issues with not only the physical readiness of the apartment itself (having half of the house without electricity/ A non-working air-conditioning unit), but a constant miscommunication issue amongst the different departments running the apartment complex, allowing weeks on end of non resolved issues. How are you going to fix an issue if information isn't being shared? If you're looking for a constant barrage of issues, then 3400 Avenue of the Arts, is the complex for you.

worst place to live in OC! The leasing office staff is a joke for starters they don't answer the phone or reply to emails then blame the tenants and say its our fault. After I broke my lease I called numerous times asking where my deposit was and they gave me a run around. Ashley Dunn accused me of never paying rent which is crazy because I have never missed a payment. The maintenance staff is also a joke they just walk into apartments with out having permission to do and have scared me while doing laundry and while getting dressed in the master bed room. I never allow access for maintenance because i like to be home to make sure things get done. But they ignore that I put I want to be home and just allow themselves in without knocking or calling first then they get confrontational when you get upset over their inappropriate behavior. It took them weeks to fix the AC during the middle of summer and weeks to fix a wine cooler. For the price you pay here you can honestly lease somewhere much more luxurious. Oh and by the way if their gate malfunctions and slashes your tires they say it's your fault and they have a roach infestation even though we are charged for pest control there was a handful of times we found roaches in our apartment that was clean and we never left a mess any where it was so disgusting management and maintenance ignored our complaints about this. I had a stalker so I had to break my lease for safety concerns I even had a police report and restraining order and I showed the leasing office everything and they were the least helpful staff I chose the 60 day notice option and rent responsible until my unit got leased and still haven't been refunded anything when there should be a refund.

Hi Carol W. Priscilla Gonzales? Yes, we have emailed her three times and left a voicemail, all over a month ago and still have yet to hear back.

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

I'm supposed to be moving here but my experience with the leasing agents has been extremely upsetting. We put the hold on the apartment two months ago, and now we move in 5 days and can't get anyone to call or email us back. Our first agent apparently left a month ago and we never received an update. Now we are with a new agent who is never there. We have called and left voice messages and sent numerous emails. It sounds like people have a hit or miss experience here. Just know that the staff are unorganized and don't seem to really care. I'm hoping I can update this to a better review, but I don't even know if I'll get to live there or not at this rate. Update: I did move into this complex on 7/23 but are continuing to have multiple issues with the management. They said we could bring our dog and then told us we had to remove the dog from the property after we signed the lease. The list of issues goes on and on. We have had to file a federal complaint against them to sum it up. I have found all management to be very unprofessional. Other than that it's a wonderful community! Another Update: (10/2) It is now October and we are still having major issues. I want to confirm that they verbally told us that even though our dog was initially denied he could still live at 3400. Please disregard the response to this review. In August we sent a new letter because Ave requested it be signed be a different physician and they confirmed acceptence of the letter. They didn't respond to us until today, months later, saying we needed to remove our dog within 3 days or return our keys, etc. and leave. They attached an old denial letter and ignored the fact that we had sent them updated documents months ago and are just now replying with a notice of removal. No other contact. Management here is extremely unprofessional and lacks communication. We placed this apartment on hold at the end of May 2019, moved in at the end of July 2018, and it is currently the beginning of October. Within that time we have had almost no positive experiences. Diana is the only staff that has been friendly to us. I also want anyone reading this to know that there is a valid need for an ESA animal and the physician is seen regularly and in person. The complex is continuing to say that the letter was obtained online and that's it. Although we sent updated documents they have ignored it. They actually haven't been in contact with us for months until they provided us with the notice to remove our dog. I highly recommend looking at the apartments off Anton or the Enclave instead. We have friends at both complexes and you would have a much smoother experience. Avenue of the Arts may not follow the law or the terms of your lease. Management will not respond to our emails and only wants to speak in person. We have already had issues of them telling us something verbally and denying it later. Update: (11/2) We removed our dog within the three days last month after receiving the notice. On 10/10 Ashley inspected the house and told the office that we still had our dog living with us and since then we have been Pending Eviction. No one told us. We are unable to pay rent for the month of November because of the Pending Eviction. Our washer has also been broken for a week now and they said it would be replaced in 2-3 days.

***Before you read further - MY NEIGHBOR HAD HIS 2009 BMW STOLEN FORM THE 3400 PARKING LOT WHILE HE SLEPT IN HIS APARTMENT. They caught his car driving away on video, but wouldn't do anything else to help him, and the car was never retrieved. 3400's city is "Costa Mesa" but you can literally throw a rock from the property to Santa Ana, and your phone will tell you you're in Santa Ana when you're there. Don't be fooled. I lived at 3400 for about 3.5 years in multiple units. The property is beautiful and the amenities are great. That is the ONLY plus. The gardeners do a great job. The office is the absolute worst, most unprofessional management I've ever encountered at any apartment I've ever lived, and it's such a shame for the price. You have to do the work for them, and they do *not* think outside the box whatsoever. Security is HORRIBLE. Cough too loud and you'll have security at your door telling you to quiet down. No joke, security knocked on my door as I was quietly reading a book (no music or TV on) by myself at home -- telling me to quiet down. They are quick to pester anyone they feel, but when you need them for real help, forget it. There are a LOT of crime and break-in activities at 3400. The staff puts notices on your door about it every 3-4 weeks, and it's probably because security is too busy knocking on doors at 4 PM tying to get people to quiet down rather than checking people coming through gate like they should be. The parking is ridiculous, so I don't recommend having many friends over because they won't find a parking spot. I had a friend circle the lot once for half an hour and eventually give up. The walls are PAPER THIN and so are the floors/ceilings. Almost all units there are hardwood floors, so enjoy listening to every footstep above you & be ready for the people below you to complain about you walking too hard. Godspeed if your neighbors are women who like to wear heels. My car's paint was almost destroyed by a vent in the parking lot over my space. It took me close to 6 weeks to finally get them to let me change my parking spot. Again the office doesn't think for themselves & don't see why a pipe leaking some unidentified gas over your car is a problem. Speaking of parking, all cars are parked on the ground level with the "first level" of apartments on the 2nd story. There are several motorcycles who leave throughout the morning that make EVERY CAR ALARM GO OFF IN THE ENTIRE COMPLEX. Between that & the neighbors walking above you, don't plan to sleep too much at 3400. Living at 3400 got progressively worse until I finally couldn't take it anymore. For $2,500 a month for a 2B/2BA in "Costa Mesa" (Santa Ana), you're better off saving $800 and moving to another spot in Santa Ana. Trust me on this one, 3400 is the absolute pits. I have never felt more strong about writing a Yelp review than I do now due to my disgust with 3400.

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

This place has nice waterscapes and it's nice having your laundry within your unit. The maintenance personal are friendly. Unfortunately, 3400 does charge extra for parking, $55 a month per vehicle, and at least one/two vehicles get broken into because security is an absolute joke! If you get a bunch of delivers 3400 WILL NOT let you receive packages to your apartment. Instead, 3400 force tennants into a locker parcel system (which will charge you) that has only one location; I have seen many tennants carrying packages across the entire complex (3400 WILL NOT be helpful). The dog park is utterly disgusting, and they say pet friendly only to collect extra money. 3400 DOES NOT use this money to upkeep the dog park; the wood chips were not changed out once in over 15 months. Also, many of the tennants bring their dogs with fleas, and when I first moved in several tennants warned, "3400 had a giardia outbreak." If you are forced to move here enjoy the waterscapes and beware of your personal belongings. 3400 WILL ENTER your apartment WITH OUT notification!!

Lived here for over three years and had enough of this crappy place due to problems in the last year and half. I canceled my lease and paid big bucks to leave. Why i am leaving: 1. Unclean and filthy living environment. Pet feces and urine everywhere. ( i will try an post 30+ picture if it lets me) trash left everywhere. Carpet stains everywhere in common areas. 2. Weekly car break ins 3. Illegal pregnancy ring run here. It is common to see pregnant Chinese speaking women walking in groups. Property next door was busted by homeland security. Look up in oc register for more info. 4. Pets roam free with large dogs. 5. Much more.... Dont live here!!!! I can provide documentation and pictures for all above mentioned.

Oh dear Carol from customer service. You know what kind of customer service we are talking about right? It's nice to see it forwarded to the regional for contact. But a clear example of their lack of customer service never heard from any regional. One more example why people should stay away! One more example of no follow up.

This place use to be nice, but has been on a steady decline the past 2 years. I'm not even sure where to start. If I could give this place less than 1 star I would. Here's a laundry list of reasons why you should steer clear of this place. 1. If you like your car clean, forget about it. Gardeners armed with leaf blowers love to blow dirt and debris all over your car.2. If you like peace and quiet, the yappy dogs with sh*tty dog owners have more right than you in here. Don't expect security or management to have your back. You'd have better luck calling Animal Control. 3. Multiple car break-ins. 4. Multiple apartment break-ins.5. Many products are made in China.....but chinese babies are manufactured at 3400. This place is a Chinese baby factory!!! There's still a placenta stain from where a mother gave birth in the hallway. Gross.6. Trashy neighbors. Literally and figuratively. How easy is it to throw trash down the chute? Instead loads of smelly disgusting garbage gets left strewn about waiting for someone's mother to pick it up.7. Dog sh*t everywhere.8. Management is AWFUL. Maintenence has entered my apartment multiple times in the past without my permission. Two knocks and a turn of the key doesnt warrant permission to enter!!!! During those times I couldn't get a towel on quickly enough. This is humiliating and extremely terrifying for a woman. My husband informed the manager "Matt" of this issue and he was rude, unapologetic and a major A**H*LE.Bottom line, I used to love it here. We used to love it here....I rarely write yelp reviews but I feel the need to warn people about what they're signing up for if they live here. Stay away! Live anywhere else!!

You know I really did love living here. However, after the recent removal of ALL of the visitor parking throughout the community without giving any notice I have to say my opinion has changed. The entire process of removing the visitor parking spots throughout the community was a complete mess. They forced many residents to park in the fire lanes which is highly illegal and dangerous. A few times fire engines and paramedics had to get through and they could not due to the many cars parked in the fire lanes that the community managers told them to park in. Then after getting rid of all of the visitor parking they have now allowed "visitor parking" on the outside of the community. However, it is literally only 10 spots for an entire community of 300+. This is insane. These spots are now always taken and are a good half a mile away from some of the other apartment units. I now wonder if someone who has a home health nurse will do if there is no more visitor or guest parking near any of the actual apartments. What about people who hire those to help clean their apartment or perhaps a task rabbit? Where do they park? This is ridiculous. They never even gave us notice and still have yet to really inform us what is going on. As residents who pay so much in rent we deserve to at least be made aware before you make such drastic changes. I have to say if you are thinking of moving here I would suggest looking elsewhere where maybe you can have the opportunity to be able to invite guests over and not fear that they will have to walk miles to get to your home.

Moved in two months ago, the reason I moved in is because I attracted by the amenities. My roommate lived in a studio for a year, when her lease ended I decided to move in, so we went to office and ask about information, as other yelper said, bad management, no, it's the WORST customer service ever! 1) My roommate and I are 20ish students who need a co-signer. Last year, my roommate provided bank statement to approved. This year, we bought in the bank statement with a good amount of money. They said they don't take it anymore because of policy changed TWO WEEKS ago. Fine, after my dad made some phone calls and find a co-signer, no big deal. 2) We were looking at 2 bed around $2500 range. They offer us a classic apartment which is less than $2000. Great, we decided to take it right away. The day we sign the lease, the staff did the damage checklist for us and said that she will schedule maintenance to fix things. A week later, things didn't fix and we found more problems after our officially moved in, so we went down to the office and told them, the bedroom door can't close all the way, the walk-in closet door can't close, some lights can't turn on...... We also found that she didn't make the request to the maintenance for us. No apologize, just said she forgot. We also tell them we didn't expect there are so many problems. She said because we live in the CLASSIC apartment. Be careful taking the lower price of CLASSIC apartment. 3) After we sign the lease, she didn't give us a copy. Until couple days later, someone put it in front of our door. 4) Same as another yelper review, when you move out they rip you off on the deposit. The studio apartment was only carpeted in the walk-in closet, that little piece of clean carpet cost $150 to clean. 5) The most stressful and mentally killing us are the complain letterS we received on the first month from the downstair neighbor complains to the office. The patio was originally gross. They moved in around the same time we did. The very first time I was sweeping the patio, she claims the dusts are falling down to her patio. A week later, the office send us letter that we watering plants, which we don't have any. Dropping pet urine when someone on the patio? Is that even possible they pee into a 1 cm crack, and there were people below, how coincidental? Dropping cigarette butts and ashes? The butts are between the cracks the first day I move in. Other than cigarette, there are peanuts, straws, gums...... We ignore the first letter, because obviously isn't intentional. We receive letter again, so I sent some pictures to the manager how nasty the place they gave us, and also complain about the service and attitude we've been receiving. We live in a penthouse but we can't even clean our own patio because our no life neighbor watching us and taking pictures. How comfortable living is this? 6) Almost every apartment have dogs in the dog's building. Other dog barks, our dog barks. People complain us, we complain people. I've notice the office had changed some new staff. New security guys looks way bigger than before. I feel much safer. The maintenance team did wonderful job fixing our apartment, not just the request, they check other things for us and great attitude. The office finally leave us alone. Hope the day when I move out I can give them a higher rank~

My Car was broken in for the 5th time today. I won't even bother reporting this to the office. Why pay a large parking fee when there is zero security?

Don't move here please for the love of god. Roaches, secret charges, and shady business practices. I can't stress enough how bad my experience was here. Horrible management, maintenance, and bug problems. First, secret charges: I moved parking spots to a cheaper spot, and after I spoke with management, they told me that I'm good to change spots and they'll adjust the payments to my lease. COOL. Couple months later, I get a notification telling me that I need to sign some documents from leasing office. It was to sign for the new spot plus the old spot I was paying for??? As soon as I read the print and I asked, the guy literally said "oh, my mistake, you don't need to sign", then why would you tell me I needed to sign? Roaches are a huge problem because people here are not clean. It's disgusting, I hated it. Found a ROACH nearly every day about to die in my apartment. Worst of all, trying to leave this place. 60 day notice, OK, so gotta think fast to find a new place. Gotta pay the rent, plus another two months just to leave, SO expensive. Then I don't get my SECURITY deposit back. Why? "cleaning services". A thousand dollars for cleaning? Mind you before I leave, cleaned the apartment spotless, fixtures, appliances, etc. Worst of the worst? I had to pay for the amount of time that the apartment was not occupied after I moved out. THIS is in the lease, and they don't tell you. So if you leave in JUNE, and no one leases for the month, they prorate it by day, and you still have to pay for gas, water, amenities. You will not get a hold of management after you leave because they no longer provide a product/service since you no longer pay rent. Legal robbery.

Save yourself the time. Keep searching. Do not live here. I have been living in California since 2016 and this is by far the absolute worst place I have ever lived in my life. All they care about is locking you in the lease. Once they get you in the lease, you will absolutely notice a decrease in customer service. They 100% over promise and under deliver (ESPECIALLY EVERY PERSON IN THE LEASING OFFICE). Packages are stolen from the mail room, management gives 50% effort (if that), and it is overpriced for what you actually get. I signed a 16 month lease and they gave us the wrong apartment. The apartment that we thought we were getting was taken and we had to compromise with something we didn't really want. It was either compromise or have no where to live at the time. Management didn't care, but gave us free parking for 6 months. We still have time left on our lease but we are eagerly looking for other options. DON'T DO IT!

I had a scheduled virtual tour for this place today. I took 30 minutes out of my day for the tour and no one ever showed up. Very professional....

Based on my experience living here and interacting with the management and the parent company Amico, I will never stay at another one of their communities. Totally disorganized, apathetic and unapologetic. Read the other reviews and keep on looking.

I lived in building J. We had our mailbox broken into and my mother's employment check was stolen (It was over $1,700). The walls are paper thin. We had very loud neighbors living above us who, instead of quieting down like we had politely asked them to, decided to stampede all over the floors, play aggressively loud music, and have aggressively loud sex 24/7 in spite. We reported their behavior to management, but nothing changed. When we confronted our neighbors about the noise again, they filed a harassment complaint against us, and the management actually sent us a notice. We had another neighbor who we couldn't distinguish who partied all night and slept all day. He'd play video games and talk quite loudly until 6 in the morning. I only know it was a he because he was that loud. We complained, but again nothing changed. People were smoking in the apartments even though the apartment complex is supposed to be "smoking free". I could smell it from my apartment room, and it was suffocating. We reported it to management, but nothing was done. Not even a notice was sent out. I know a few people in the apartment who had their cars broken into and their mail room packages stolen. It was a nice complex for the first year and a half that we lived there, but somewhere around mid-2019, everything changed: there were suddenly more break ins, burglaries, rule breakers, and rowdy neighbors. The apartment is definitely not worth the price.

Renters beware. The only thing good about this complex is the maintenance guys are so nice. But other than that, super overpriced, the managers or rental team take days sometimes weeks to respond to any updates or request. There's always alarms going off in the buildings, you have to pay an extra fee just to get your mail. They offered no credit on the amenities during covid since we couldn't even use them. Read the fine print and good luck

I live in a J building for almost 2 years, and in the last months we start to have problem in our garage. They steal things from your car and the complex just say "we can not do nothing, please call the police. We pay 55 for a spot and they should be responsable for all the things that happen inside the complex. I just waiting for the end of my contract to move out.

We've lived here for several months, and now we are terminating our lease early. First, our car is frequently vandalized. When reporting this to management, we were told to call the police. Having been in law enforcement for many years, I know that a vandalism report like this is filed away. What is needed is actual security on the premises: security management likes to say it has. Wrong. Tonight for the second time we called security about an insane amount of noise in the apartment upstairs. We were told that no one could come over until late and that we should call the police. Again, the police. What is on site security for? This is unacceptable when we were told that the rent we pay includes security and services to deal with these types of issues. Update: The security guard did come over for the noise. He was very helpful. I upped the rating based on that. Update: we have waited three weeks for someone to fix our broken dishwasher door. Still nothing.

I'm living in this community, and I pay $55 month for one spot in a garage with "locked and security" gate. For 2 sequence week, someone stolen things INSIDE the car and inside the garage. The leasing office just said apologize. If you don't want it pay the garage, you can't have a car for live here. Of course I'll move out.

Place is constantly under repair and parking is a MAJOR issue, In fact we used to have about 50 guest spots for the complex, but last week without any mention they removed the guest spots, assigned them numbers and sold them to new renters! This property is part of a REIT, in other words they only care about making money for investors and it shows. I've lived here for 4 years and it just keeps getting worse. We used to have social events like Sunday brunch by the pool, Halloween parties, cheese and wine. We went from being smoker friendly to smoke free, they have even taken out the tennis and basketball courts and replaced them with a mediocre dog park (as if the dogs didn't shit all over the complex already). And NOW we can't even enjoy a beer by the pool. I work hard for the insane amount of money it costs to live here. They will allow families to have a seemingly unlimited amount of screaming children by the pool and they will allow prostitution rings and anchor baby schemes to conduct business here, but we can't drink a beer by the pool? The rent keeps going up yet the quality of life keeps going down and besides the dog park nothing has been upgraded. We even had the pool shut down for a week because it was discovered that there were open electrical wires in the water that could possibly shock and kill someone. I've lived here for 4 years and I do not recognize a single person that has given 3400 a 5 star review. Im convinced they work for the property management AIMCO.

I know what you might be thinking one star but the place looks great.... And it sure does. That's all this dump has going for it, it's looks. If you enjoy hearing everything your neighbors do and I mean everything from conversations to bathroom routines then move in. If you enjoy the smell of trash when go thru the hallways by all means move here. The "updated" apts are disguised with fresh paint and puddy, which fades way after about month living here. The apts look nothing like the show rooms. Read deep into the past reviews before moveing here.

Do not move into this place. I started living here in April of 2016 and have had terrible experiences. My roommate and I have made over 10+ service requests because something is constantly breaking. Started with my room blinds, shower door, cabinet in the kitchen, washing machine spilling out water flooding my laundry room (took 4+ visits to actually fix), sink overflowing, fridge water dispenser breaking monthly, and gross mold growing throughout my bathroom walls due to improper paint (I'm assuming). And I've had multiple experiences of service men coming into my apartment without consent. Then on top of all these problems they have towed my bfs car when he had a guest pass expired by a few hours when he visits almost daily. My roommate and I have also had a trash fee for not putting a trash bag "all the way down the chute" but when you walk into the trash room it has been FILLED with residents trash and unable to even open the door. The trash room is obviously very unsanitary and unkept. Fire alarms are going off pretty much weekly during early morning hours. We have had COCKROACHES invading our balcony and the areas surrounding our apartment. Then the worst of it all we have received harassment throughout our experience for smoking when neither my roommate nor I have even been home. Then proceeded to give us a 250 dollar fee "confirming" smoke was coming out of the apartment when the apartment was empty. And when confronted they say their patrol "confirmed it". The staff in the leasing office are completely insensitive and what seem to be attempting to hustle any money they can. Hoping to help anyone from having a terrible experience like my roommate and I have had.

If something breaks, it takes months and corporate involvement to fix. Im waiting out my lease. They made it a smoke free facility which means neighbors smoke on their patios and throw their butts on the ground, or your downstairs patio since ashtrays are gone in outside common areas. Now they have removed all outside visitor parking. This has resulted in all parking garage visitor parking being filled with cars that can't drive being permanently parked there gathering cobwebs and looking like mini landfills.

I'm supposed to be moving here but my experience with the leasing agents has been extremely upsetting. We put the hold on the apartment two months ago, and now we move in 5 days and can't get anyone to call or email us back. Our first agent apparently left a month ago and we never received an update. Now we are with a new agent who is never there. We have called and left voice messages and sent numerous emails. It sounds like people have a hit or miss experience here. Just know that the staff are unorganized and don't seem to really care. I'm hoping I can update this to a better review, but I don't even know if I'll get to live there or not at this rate. Update: I did move into this complex on 7/23 but are continuing to have multiple issues with the management. They said we could bring our dog and then told us we had to remove the dog from the property after we signed the lease. The list of issues goes on and on. We have had to file a federal complaint against them to sum it up. I have found all management to be very unprofessional. Other than that it's a wonderful community! Another Update: (10/2) It is now October and we are still having major issues. I want to confirm that they verbally told us that even though our dog was initially denied he could still live at 3400. Please disregard the response to this review. In August we sent a new letter because Ave requested it be signed be a different physician and they confirmed acceptence of the letter. They didn't respond to us until today, months later, saying we needed to remove our dog within 3 days or return our keys, etc. and leave. They attached an old denial letter and ignored the fact that we had sent them updated documents months ago and are just now replying with a notice of removal. No other contact. Management here is extremely unprofessional and lacks communication. We placed this apartment on hold at the end of May 2019, moved in at the end of July 2018, and it is currently the beginning of October. Within that time we have had almost no positive experiences. Diana is the only staff that has been friendly to us. I also want anyone reading this to know that there is a valid need for an ESA animal and the physician is seen regularly and in person. The complex is continuing to say that the letter was obtained online and that's it. Although we sent updated documents they have ignored it. They actually haven't been in contact with us for months until they provided us with the notice to remove our dog. I highly recommend looking at the apartments off Anton or the Enclave instead. We have friends at both complexes and you would have a much smoother experience. Avenue of the Arts may not follow the law or the terms of your lease. Management will not respond to our emails and only wants to speak in person. We have already had issues of them telling us something verbally and denying it later. Update: (11/2) We removed our dog within the three days last month after receiving the notice. On 10/10 Ashley inspected the house and told the office that we still had our dog living with us and since then we have been Pending Eviction. No one told us. We are unable to pay rent for the month of November because of the Pending Eviction. Our washer has also been broken for a week now and they said it would be replaced in 2-3 days.

This is a posting from a few years ago (late 2015) that I hadn't finished for some reason but am going to post now as it's been sitting as a draft and should be completed to help deter others from moving here. This was one of the worst and most manipulative leasing offices I had ever had to encounter. These people will find any way possible to take your money and charge you for late fees wherever they can. I lived here for 16months and never missed a payment ever; upon their system crashing or whatever the issue, they claimed to not have received my payment (note that this was after I had already set an early lease termination for a new job) and then proceeded to charge me $100 claiming I never paid my rent on time when this was not factual at all and history would prove otherwise. I would not recommend people to live here unless you like pay large termination fees and extra fees that they throw on while you're on the way out the door. As it's been many years, not sure if they've changed management or updated their staff (hopefully so), but I'd never let a friend live here ever no matter what, especially with the prior mgmt.

Two weeks ago someone attempted to steal my motorcycle out of the garage. I made a report with the office and police. The office said they would get back to me after they review the security camera footage. The concierge looked at the tapes the next day and found the camera didn't actually work. The office never got back to me so 16 days after I reported the incident I went back down to the office to seek answers. The office management seemed like it was the first time they were hearing about the incident. After then being informed that the camera doesn't work I inquired about when it was going to be fixed because it is now 16 days after they found out it wasn't working. The answer was "we're in the process of finding out". I spoke to residents that park in the spaces next to me and two of them have had bicycles stolen, one reported it to the office and one didn't. The one that did report it got the same answer as I did. His incident happened three months ago. I went back down to the office to speak further about the known break ins and broken cameras and the woman told me the office manager would call me the next day. The office manager never called and I was told he instead went to a company softball game. Apparently company softball games are more important than issues from residents. It seems like the only way to get a response from management is to post on social media as made evident though other yelp reviews. If someone were to ask my opinion about moving in, I would strongly advise against it.