3400 Avenue of the Arts Apartments

Putrid service, unprofessional management. I would avoid this incredibly dysfunctional community like the plague. From the day I had to sign the lease online three times to the late service calls, their rude and unprofessional management staff, lack of professionalism, hidden fees and pathetic customer service. Its by far the most misleading and bizarre place to live in Orange County. Don't even bother to visit and if you do "caveat emptor" aka buyer beware!

This place is disgusting. The trash shoot is always filled and because my bedroom is attached to that wall my bedroom reeks like garbage and it comes through the crevices of the walls attached to my restroom and master bedroom. the carpets in the hallways are filthy with dog feces, dog fluids and vomit. They never deep clean the living spaces attached to our Apartments. The customer service from the manager Matt is rude, careless and yells at everyone that brings up an issue. He totally carries a chip on his shoulder and is always ready to defend himself instead of finding a solution to better the community and living standards. Do not waste your money here.

RUN away from this place! I work in property management and understand what the cleanliness standards are for turn-over as well as what California law will and will not allow property managers to charge for. Out of my $1000 deposit, I received $300 back. I spent an ENTIRE DAY deep cleaning this apartment, including the screens, windows, and jams. I did not receive a single invoice for work done in the home. In addition, if they take out the carpet and replace with another type of flooring, THEY CANNOT CHARGE YOU FOR THE UPGRADE. They missed the memo, because they changed my apartment to the wood vinyl in the living/dining room which had to match up with the entry and kitchen, and charged me for all of that! They kept the carpet in the bedrooms and charged for the shampoo of that. The day of my move out, they actually left me a nasty voicemail about how my keys were not turned in and they would be charging me. I called back and said I put them in the drop box and Yolanta told me that there is no possible way because she checked. After having a screaming match with her (great customer service- she yelled at me and called me a liar), I received an apologetic phone call from their service manager saying he went in early and grabbed my keys to start the turn. No surprise-- if they can't communicate with each other, they certainly are not goingt to know how to address residents, prospects, or former residents. The people here are just plain awful. The apartments are refurbished and falling apart. Though the amenities are really appealing, save yourself the headache of miserable parking- The Enclave is WAY better.

Two weeks ago someone attempted to steal my motorcycle out of the garage. I made a report with the office and police. The office said they would get back to me after they review the security camera footage. The concierge looked at the tapes the next day and found the camera didn't actually work. The office never got back to me so 16 days after I reported the incident I went back down to the office to seek answers. The office management seemed like it was the first time they were hearing about the incident. After then being informed that the camera doesn't work I inquired about when it was going to be fixed because it is now 16 days after they found out it wasn't working. The answer was "we're in the process of finding out". I spoke to residents that park in the spaces next to me and two of them have had bicycles stolen, one reported it to the office and one didn't. The one that did report it got the same answer as I did. His incident happened three months ago. I went back down to the office to speak further about the known break ins and broken cameras and the woman told me the office manager would call me the next day. The office manager never called and I was told he instead went to a company softball game. Apparently company softball games are more important than issues from residents. It seems like the only way to get a response from management is to post on social media as made evident though other yelp reviews. If someone were to ask my opinion about moving in, I would strongly advise against it.

We have been living here for almost 2 years now. Prior to moving into a different unit together my boyfriend lived here in a one bedroom. Security is a joke. My friend who also used to live here but moved when her lease was up has 3 of her 4 BMW tires stolen off of her car while parked in the assigned spot she pays for. Management did nothing. Come to find out multiple cars we're being broken into. My girlfriend stayed the night with us from out of town and her car got broken into they stole all our her hair supplies. She works as a hair dressed so she was out hundreds of dollars. We then moved into a bigger place on the other side of the complex. The newest frustrations with this complex are the following: there were few guests spots available in our building - 2 to be exact. So when guests came over we would have to direct them elsewhere. The complex said they were updating parking and making it nicer. They removed ALL visitors spots. So if you want to pay close to 5k like we do don't have friends you want to see your place because there will be no where for them to park. We spent 30 minutes looking for a spot for a friend from out of town. It is a joke! Also, they changed their 4 day pick up on package policy to 2 days. So expect to pay $10 for everyday package everyday you're late. If you email them with concerns.. good luck getting a response probably because they don't know what to say when you ask what guests are supposed to do. The maintenance staff is lovely! I have always had wonderful experiences with them. The office staff as well. They are always friendly and kind. It's just the apartment complex in general that makes it really hard to enjoy living here because they have nice amenities and a beautiful property. It's just a lot of headache with the no parking and the new package pick up that was changed over half way through living here. Just things to take into consideration when thinking about moving here..

I have so many negative things to say about this place that it's hard to even know where to start. Definitely do not move here unless your only other option is being homeless. This is, by far, the worst large apartment community I've ever lived in. 1. You will never sleep through the night if you live here and have anyone above you. They did such a cheap job with their renovations that when they decided to put wood on each floor, they didn't use any sort of foam or padding and you can hear EVERYTHING from the people above you. I'm talking, I can hear my upstairs neighbor's phone vibrate when their alarm goes off at 4:15, 4:45, 5:15, and 5:45 every morning. I lived here for 11 months and never slept through the night. This is the main reason I found someone to take over my spot on the lease and moved out. 2. The leasing office failed to tell us that two weeks after signing the lease, the city was breaking ground on the new OC Museum of Art directly across from our balcony; a 2-year project. We had to listen to construction all day everyday, except Sunday. Our apartment was dust blasted, the construction company violates their permits and starts as early as 6am, and there is constant drilling, hammering, and other fun construction sounds. 3. Aimco, the company that runs this god awful place, decided it would be a great idea to get rid of the guard at the main entrance and put in an automated gate. Visitors, delivery people, and rideshares have no idea what to do here. The resident lane is constantly blocked by people who want to argue with you when you tell them to move out of the resident lane as they sit there and block it for everyone, and residents end up waiting in lines of 5-10 cars deep to try and get in. My record for wait time to get into my community was 10 minutes. Oh, I can't forget first responders! They aren't able to get in. Three times now, I've had to let in ambulances who had no access to the person they were trying to help. The rollout of this change was horrible, so at least we're past that. 4. Dog poop and dogs off leash EVERYWHERE. Poop on the synthetic grass in front of the buildings, poop in the building lobbies, poop all over the grass and sidewalks throughout the community. People let their dogs run around freely throughout the community. One man's dog once came charging mine, who was on leash, and the man verbally attacked me when I told him his dog needed to be on a leash. 5. My roommate's bathroom had a horrible leak that flooded the hallway outside of our apartment whenever she used her shower. We finally got them to come in and they had to cut out the drywall in her bathroom and the hall closet, bring in blowers and dehumidifiers for days, and put her bathroom out of commission. Once it was dry, they told us it was done and ready to be closed up. "What about the leak?" I asked. The response was that there was no active leak. They had checked with my roommate present (this was a lie) and found nothing. They closed it up and the hall flooded the very first time she used the shower. We had to go through the whole process a second time because they mismanaged the situation. 6. I once encountered a man smoking in the hallway of our floor (people smoke everywhere even though it's a "smoke-free" community). I asked him to stop, as I had other times with the same man at other locations in the community, and asked if he lived in my building. He told me he lived in a storage unit. I asked how he got in our building. Someone let him in. I recorded everything and showed security, who said he knew who he was, and sent it to the leasing office. The residents of the unit with whom this man was associated were given a "stern warning". I still see him and his girlfriend smoking throughout the community but have given up on reporting it. They routinely hang out in the parking garage wandering through cars, which leads me to... 7. Cars are broken into all the time. In my 11 months here, my roommate's car was broken into twice. Happens all the time. I guess that's the price you pay when you live in a community where homeless people cruise around freely. 8. You'll get trapped in the community with nearly no notice. Last summer, there was a charity walk of some sort around Segerstrom. We were given notice THE DAY BEFORE that we would not be able to exit or enter the community from 6am until 1pm the next day. That was awesome since I was supposed to be at work at noon. My roommate, who has lived here longer than me, said this was not the first time that happened. The leasing office claimed they had no idea it was happening, but that's complete BS (most info from the leasing office is BS), because they are required to sign off on those permits. 9. The amenities were shut down for over three months, yet we didn't receive a break in what we pay for our exorbitant rent. Even Irvine Company is crediting residents! Too many problems to list, not enough characters allowed in Yelp reviews...

To start off, this apartment was the number one apartment I wanted to move into. I made a appointment and went into the apartment and I was excited. Unfortunately, I got the absolute WORST leasing agent possible-- exact name ***Neda nozari***---- at the avenue of the arts apartments- very well could be the worst leasing agent around Costa Mesa for I have been to multiple properties and have never had a worse experience than with her. If you go in for a tour make sure you DONT go with her. She will mess the whole entire leasing process up for you. She is sporadic on the phone and will NOT answer your questions but instead blame shift HER mistakes onto you. She will not only lie to you but lies to her head leasing manager Debbie about your situation without even confronting you about what she is saying to Debbie. She completely ruined my chances of getting the apartment I wanted at her own mistakes. She is rude and claims she is in it for you but will mess everything up. Stay away from her at all costs. Extremely disappointed that I didn't get another leasing agent, for I most likely would have been able to get the apartment I wanted. I will be emailing Debbie too about this horrible leasing agent.

Wish I could give zero stars. Do not be fooled. The complex seems great at first, but there are many ongoing issues that will never be addressed regardless of complaint. 1- The management refuses to answer the phone 2- stagnant water flood in parking garage for weeks at a time, must walk through water to get to your car. ongoing issue for years 3- FREQUENT water shut offs. 5 times in the past month 4- multiple tenants complaining of rats 5- Cars being broke into frequently. Complex does nothing. 6- They have made multiple "efforts to improve the community" which have been extremely unsuccessful. i.e. you must remember multiple codes, security risk, wait in a car line backed up down Ave of the Arts to get into the complex because of the "new" entry system 7- VERY loud in short, do not move here. Every other tenant I have spoken with is extremely unhappy, with some getting attorneys involved.

I lived here for over 2 years during that period it was bearable, until my place got flooded by my upstairs neighbor. She refused to give me her insurance information because she claims it is the building fault for not taking care of her bathroom faucet when she called them about the flood. She claims her called them on multiple occasions, went to the office to complain and even called the corporate head office and nothing was done. The office said i should contact my neighbors insurance to take care of my damages. I just got tired and took care of my own damages. The office, however put put me in a hotel for a week while they were fixing my place. I shortly cancelled my lease, I had to pay for early cancellation which was two months rent plus give two months notice. I've been out for a good 6 months and tell me why I keep calling phone calls from the entrance door to my old apt every time someone try to delivery something. Unbelievable!!!!

This place was great. It is a shit hole now. I have no clue what kind of people they rent this place out to. Many look scary weird and I feel unsafe even though this is a supposedly gated community. There is a big chain of all Asian pregnant women who come and live here on month to month lease basis and leave after the child gets US citizenship. The management just wants to MAKE MONEY! I lived here more than 3 years. The falls are paper thin, i can hear the guy on top floor having sex. The lady below me is a chainsmoker(in the so called non smoking apartment) who literally chokes me when i pass the patio. Even after complaining many times, nobody cares. The management Matthew Comic is trying to EXTORT MONEY from residents through all ways possible. First is to come random check on patio and fine u insane amount if there is anything in the patio. (not that I had experienced this). The worst is remove all the outdoor visitor parking spots and convert them to money making reserved parking spots. My husband used to pay $25 to park his car(I believe once u rent an apartment the management should provide parking, how else would anyone live) For a car you need to pay $35 for uncovered spots where you have 99% chance of your car getting vandalized. Else pay $55 for covered parking which makes no sense. I dont know wtf has happened to amico management that they can go to any lows to make residents unhappy. Probably it is a way to force out current residents, increase the prices for the apartments to make more money and then add extra costs for other scape goats. The facilities here have also deteriorated over the years. Stop harassing your residents!!

My Car was broken in for the 5th time today. I won't even bother reporting this to the office. Why pay a large parking fee when there is zero security?

It's very unfortunate that I have to give it at least one star because it honestly deserves zero. This community is THEEE worst I've ever lived in, and I've lived in numerous communities all across Orange County. Contrary to what the inept manager says, car break-ins do not happen everywhere; they primarily only happen at the 3400s. In fact, when I contacted the Costa Mesa police department, the officer said almost 100% of their calls are regarding car break-ins. It's unfortunate that they say it so nonchalantly like it's not a big deal; it's a huge deal and it's very violating. The manager even said "it's not just your building, it happens everywhere" as though he was proud and gloating about it. I said that's not something you should take pride in. Your tenants should feel safe. This morning 5 cars got broken into. Five!!! And management did nothing. They said that we had to take it up with our insurance and they can't do anything about it. I brought up the fact that there are no cameras down in the garage, to which the inept manager said "well cameras are only going to deter people from doing it, but it's not going to stop it from happening." Uhh yeah, I think that's the point you ignoramus. He even had the audacity to say that he's honest with his tenants by saying that car break-ins are common here and that he can't guarantee they feel safe because things can happen anywhere. I think that for the high price we are all paying, we should definitely feel safe. I advise you not to move in here. The leasing office is the worst. To be honest the only reason they started to be a little better, and only with me, was because I complained to their property manager about how unorganized they were. The units are nice but that's only if you're in the penthouse. If you're not in the penthouse, then don't even bother.

Absolutely sketchy place now. Look at the reviews. They have serious safety issues, car break ins, charging for guest parking now. When you ask them about it they pretend they have never seen the reviews. They will nickel and dime you to the extreme. They are currently holding part of my application fee hostage. The elevators smell like sewage. The good reviews they are paying for or giving people discount to review. They wont offer you a year lease only 14 or 16 month ones because they want to lock you in as long as possible. Also the rent price is not accurate because they charge extra for parking ($60-$100 per car), pets ($100 per month per dog) and the utilities they overcharge you for. DO NOT MOVE HERE YOU ARE BETTER OFF ANYWHERE ELSE.

Less than spectacular . I forgot to add that for 4 months I was being billed twice on my utilities . Not only was I paying the utility companies both gas and electric . I was also being charged by management for 4 months as well . I had to wait for corporate to confirm this with my statements I provided . This was a hassle as that money was needed for bills that had to be paid late due to this fiasco. On top of this , for some reason which I still can not explain and neither could the gas company , I had a gas bill of over 500 dollars that was a mystery as to what had caused this gigantic increase to my service. It's unfortunate that these problems have occurred for me as this was somewhere that I had always wanted to reside but can assure you I will not pursue a renewal of a new lease . Below I have also provided pictures of my car that was vandalized 3 days in a row without any help in prevention by management. . After the first night of my car being keyed , I moved my vehicle in front of the leasing office thinking and hoping there were possibly cameras or less risk of something happening again to my car . There were no cameras and my side panel window was smashed in as seen by the photos

I moved out from 3400 Avenue of the Arts on Monday May 21, 2018. Here is my experience in a nutshell: When my boyfriend and I first moved into the B building on a third level apartment within the first month we experienced the following: - Toilet was broken, overflowed and flooded the bathroom on the first night- service team took a week to replace it, we had to walk to the gym to use those disgusting bathrooms and it was only limited time since it would close during the night - Washer was broken, leaked water and flooded the laundry room, took the service team maybe 2-3 visits to understand that it is broken and not draining to finally bring in a new washer - Dryer was broken, it took 4 cycles to BARELY dry my clothes, again took numerous visits from the service team to have the dryer replaced - Fridge was leaking water underneath and from the back of the fridge, took the service team 3 visits to understand the fridge was broken and needed to be replaced - paint was chipping off of all walls and doors - poor paint job The apartment was NOT move in ready even though it appeared it was. The leasing office is very slow at returning calls and keeping up with service appointments. They were not reliable. On top of this, here are the community issues I experienced - community/building fire alarms going off for extended periods of time multiple times through out the year - poor parking monitoring- my spot was the first spot when you come in and it was constantly occupied by vendors and visitors. The security guard wouldn't do anything besides take my information and call me when the vehicle has left. This was the worst after coming home from a long work day and not being able to park in the spot I pay for, leasing office did NOTHING to help this situation, no refunds, no signs placed up, no quick tow service on hand, absolutely nothing - Duck poop would be all around my parking spot because of the tree berries that would fall on my car and the surrounding floor- no one would clean it up I would have to dodge it everyday while i stepped around my car - Towards the 6 month mark the leasing office definitely showed less care than they did in comparison to when I moved in. Leasing office will never answer their office line, emails responses either they never respond or they respond super late, phone calls and voicemails, like I said they don't answer or return voicemails promptly, you have to constantly call them or walk down to the office to get a hold of them Overall, for 2000+ dollars a month this community wasn't the best community. I felt that for that price we experienced a lot of trouble/struggle that we shouldn't have when living in a high-end community that AIMCO attempts to be. I was certainly fooled in the beginning thinking the leasing office and the folks who work there are caring people because towards the end they certainly do not care about your experiences and concerns. Lastly, they overcharge like crazy at move-out to pull as much money as they can from your security deposit. I literally got charged all these crazy, absurd numbers that I have no clue why or where they are coming from and I have been calling since the morning to discuss with them, and OF COURSE no one answers or returns calls promptly so I need to go to the office on my lunch to address all of this and who knows if the leasing office will help me since the move-out rep is different from the leasing office reps. Definitely do not recommend this community at the price you have to pay. I've heard much better resident experiences from the next door community enclave.

Save yourself the time. Keep searching. Do not live here. I have been living in California since 2016 and this is by far the absolute worst place I have ever lived in my life. All they care about is locking you in the lease. Once they get you in the lease, you will absolutely notice a decrease in customer service. They 100% over promise and under deliver (ESPECIALLY EVERY PERSON IN THE LEASING OFFICE). Packages are stolen from the mail room, management gives 50% effort (if that), and it is overpriced for what you actually get. I signed a 16 month lease and they gave us the wrong apartment. The apartment that we thought we were getting was taken and we had to compromise with something we didn't really want. It was either compromise or have no where to live at the time. Management didn't care, but gave us free parking for 6 months. We still have time left on our lease but we are eagerly looking for other options. DON'T DO IT!

If you wanna waste your money and time? And wanna live with rats? This apartment is perfect for you!! 1. Living with RATS I see rats by the pool every night. Of course I reported that to the leasing office but as usual they do not do any work. 2. Homeless and useless security Frequent homeless break-ins in the parking lot trash area inside the gate. Security doesn't do there job. 3. Useless leasing office, which is the most stressful thing to living in this apartment;) While I lived there, when I go to the leasing office and they would do NOTHING, never return my emails, never return my phone calls. They will send you back to your room for the time being, saying, "Come back to the office if you can't solve the problem. " And they will put off the problem. Then they suggest you do what you are already doing. I'm in leasing-office because I haven't solved the problem by doing that. This is how they do it. lol 4. Incredibly THIN floor The floors are incredibly thin. Even when we put down carpets on the floors and wearing slippers, the downstairs residents keep complain about the noise. 5. Again, useless office and security We pay monthly for a parking spot and often have people from outside, park their cars to me and my roommates parking spot. The office, security, whoever I told, refused to do anything or call tow away and said they couldn't do it.

Me and my wife filled out an application for this place as it does look really nice. I got a call from the staff stating there were major problems with my background check. This took me by surprise as I know there are no problems but thought may have been a victim of identity theft or something. The staff asked me to submit a scanned copy of my drivers license and after I did they informed I was a match to unfavorable background check. now I was irate and curious and asked them to submit a copy of this background check to me. Not only did they failed to give me a background check but was given the run around by the the Manager Matthew Comicz. Finally an employee read the results of the background check to me and stated it was all clear and that they made a mistake. I escalated this to Jill Dorflinger, the Director of Operations at AIMCO corporate office and she refused to refund us our background check fees in spite of this being their error. This corporation and the people mentioned here are not only unjust but borderline engaged in illegal trading with customers. Attorneys would love to pick up my case but I don't have the time to continue pursuing this garbage. STAY AWAY FROM THESE PEOPLE AND AIMCO

as a renter: I respected by neighbor - given the tight small non-sound proof living quarters, - pre-paid my rent, and generally kept to myself. Management single handedly tainted my experience because of its unethical and illegal leasing practices. Studio: - Cracks in the foundation that would leak when it rained. Managements resolution: put a temporary sealant that did not work. Numerous calls/emails went unanswered to permanently fix this, which was never done. 1st One Bedroom: - Charged an absurd fee to transfer leases; - Required a guarantor despite the fact that I had two years of creditworthiness at the community and the guarantor being lifted from the studio; - The Manager wanted to deny lease because newly required guarantor could not produce 2018 tax returns in January 2019 - truly shows the level of competence if management does not realize that in January 2019 NO ONE can file tax returns, as the IRS has not released the 2018 Form 1040 yet. After a heated argument (no customer service) I was able to prove that it was impossible to produce the requested returns; - One bedroom had a stove/oven that did not work for over a month. After numerous service requests and emails, I finally received a replacement. Legally, the apartment was unhabitable; - Received threatening visit from security to move my car or I would be towed at my own expense. Management re-leased my parking spot to another resident, after I had pre-paid for it. Management blamed me for the incident and showed no ownership for a simple mistake. After negotiating with the new tenant, I received my spot back. (parking is VERY scarce). - Leasing actively discriminates against federally approved and licensed emotional support and service animals and charges an additional security deposit and $100 more in rent per month. 2nd One Bedroom: - There was, a now old policy at 3400, which required visitors to go to the security booth. It was a practice that residents could go down in advance and give the security officer the information. Security and the management office encouraged residents to call in advance. On one occasion I did just that. I was greeted by a security officer who informed me that he would not issue a guest a pass in advance. I inquired if the policy had changed so I would know for future visitors, but he refused to acknowledge me. Shortly thereafter when my visitor arrived, she informed me that the security officer said, "oh you are visiting that arrogant a******." I lodged a complaint with management about the incident, since security should not be calling residents paying their salary the names that I was called, not to mention that they were/are the face of the community. - In response, Management posted a handwritten note on my door stating that I was in violation of my lease, and that if I did not comply that they would initiate eviction proceedings. They cited me for having lights on my balcony, which according to them, was a violation of the lease. After reviewing the lease myself and with my attorney, we could not find a section that stated lights on a balcony was a lease violation. Nevertheless, I complied with this threatening/illegal notice. After some time, I noticed that residents had lights on their balconies. This was interesting that I received an "eviction notice" right after I lodged a complaint about the staff, yet others had "lease violations" on their balconies with no consequences. - In response to the lack of language in the lease, I started documenting lease violations and forwarding the same to the management and corporate offices. Months went by while (management ratifying 'purported lease violations'), yet I received a threatening notice. After numerous pictures and a plethora documentation, 3400 finally decided to formally revise the lease agreement of the community to specifically prohibit balcony lights, proving that the eviction notice I received was void, illegal, and a retaliatory eviction (illegal conduct).

Where should I start?? Thin door walls where you hear your everything of people living next to you, garbage everywhere, ignorant neighbors where they left their old furniture at the alley where emergency exit doors are located, constant break-ins to your car eventhough you parked in garage (happened to me once), your apartment's temperature will most likely a lot warmer than outside...cause of the way they design this buildings? Loud Race and doughnuts noise at 2:00AM where you try to get some sleep! If you visited this community...read this review please!! It's ok to live somewhere if you find somewhere which 100sqf smaller and $200 more than what 3400 is offering you! Cause you will stuck here 12 months! At least you don't worry about ohh tomorrow morning "if I will find my car damaged with a broken window" and the people at leasing office will tell you; we can't do anything if people are bad and want to break in your car...(while they don't accept that their gate doors are always open and have problems) Don't sign a lease and run away!!!! What ever they offer you! You will be living with stress! Does it worth it? It's your call! But a home should be where you feel safe and not worry issues I listed! It's ok to pay a little extra guys (btw this place is not cheap)

Moved in two months ago in August and it is the worst apartment complex I have lived in. I was super excited to live here based on the beautiful website images but unfortunately, the negatives outweigh the positives​ so far. Yes, the amenities​ are nice (gym, pools, dog park, etc.) but the leasing office staff is horrible and appliances inside our apartment have already stopped working. Two weeks after moving in our Air Conditioning stopped working. Our dishwasher overflows and collects water everytime we use it even though maintenance​ has tried fixing it. They then told us that it is our fault and we should be cutting the dish soap pods in half. We tried that and it still overflowed. Tried cutting them smaller... same result. Now on to our microwave. Upon moving in the only buttons that work on our microwave are the "add 30 seconds" button and the "start" button. We notified maintenance almost a month ago and are still waiting on a new microwave or for someone to fix the issue. Other negatives: 1) A LOT of additional monthly fees that are hidden from you 2) never have i ever been required to pay MONTHLY for parking at my place of residence 3) in our leasing agreement my roommate and I both specified that we wanted outside parking as it is way cheaper and more convenient for my Truck rather than having to park inside the small parking garage. The day we moved in we were told there was only indoor parking for us (which is $50 a month per resident) but that those spots weren't available for a month (September 18th). So we had to park in visitor parking for the first month of living here. We are also still parking in the covered spots and paying a price we did not want but have no choice as there are no outside spots for us. it would have been nice for the leasing office to let us know this when we signed out leasing agreement rather than misleading us and making us pay more money. 4) We have had extra charges on our account since moving in for not giving our electricity and gas accounts to the leasing office the day we singed our lease (BEFORE we even moved in). 3 weeks ago we were told the charges would be removed as we provided proof of payment for gas and electric but the charges are still there even though I have emailed 3 times asking why they are there... no response. 5) no one ever answers the leasing office phone.. one time we called and someone answered, said nothing, and hung up. 6) There was a COCKROACH in my room and they are all over outside in the parking lot and sidewalks. 7) Walls and floors are very thin so be prepared to hear EVERYTHING your next door and upstairs neighbors are doing... even if it's at 5am and you're trying to sleep. 8) Oh and if you want to have things shipped to you.. each resident has to pay a one time $50 fee in order to receive packages???? UPDATE 11/5: extra charges have still not been removed from our account. Also, last weekend my parents came down to visit and they brought our family dog. The day after they got back home they noticed she was sneezing, nose and eyes were running and red, and she was very itchy around her eyes. They took her to the vet and he put her on antibiotics and said she had gotten sick from being on the turf at the dog park and designated areas for dogs to relieve themselves at my apartment. Because turf does not filter properly like real grass does, there is a lot of built up bacteria that can make dogs sick. This makes sense considering residents always leave their pet's poop on the turf for someone else to pick up and it smells horrible all of the time. For people paying $50 a month to keep a pet here, I'd be very upset that the turf areas aren't better maintained to keep their pets from getting sick. I'd move out already if I could but I signed a year lease.

I lived at 3400 from 2004 to 2014. At the beginning, I absolutely loved the place except I didn't check how hot the apartment would get, but besides that, the management WAS friendly and helpful. The place was peaceful and quite. Things soon began to change. First, the began renovations of the units and I was forced to switch units and pay nearly $400 more per month. Then, once everyone began moving out, they began renting to college students who had 5-6 college kids living in a 1-2 bedroom apartment. Puke began showing up the in hallways, There was no more parking. People would wander the pool an club house completely drunk. Then they began to allow dogs. Even though I wasn't in a dog building, dogs lived in the building. "Service Dogs" (BS) - Barking dogs, winning dogs, piss in the hallways. Grounds smelled like dog feces. I even was bit by a dog that was off leash near the parking lot, while I was getting out of my car. Till this day, I have scares from the event on my hand. Management changed. Even though I was bit by a dog that I had no interaction with other than opening my car door, the dog was allowed to remain on the premises because it was a "Service Dog" --- (Yeah Right). Still lived there though, after all I loved the gym. In the course of the years I lived there, I never once had anyone make a complaint with me, and besides the dog bite, I never complained about another resident. The walls are thick and you can't hear much. But then I had someone move in above me. A women, who was obviously mentally ill. I was a law student at the time, and would study for the bar on my porch. I was silent, doing practice questions on my ipad. This woman saw me sitting there and threw an entire bucket of ice water on my head. - Not a drizzle, not a cub, an entire bucket. It destroyed my ipad. I immediately called the cops and told management. Women wouldn't open the door for the cops and management said there was nothing they could do besides write a note. Here, I was assaulted in my house for ABSOLUTELY NOTHING. Please, understand, I worked full time and went to law school at night. I was rarely home besides sleeping. I didn't have TV in my house and I didn't even have a sound system hooked up because I felt when I was home, I should either study, sleep, or be in the gym. My life was 100% dedicated to my work and my law studies. The woman, in retaliation to my call to management, began to play mariachi music blasting in my house 24/7. She took speakers, turned them so they'd face down in to my apartment and had music play 24/7 in my various rooms. Management didn't believe me until I had them come into my apartment to hear it. They said it wasn't bothering anyone besides me so what. THIS WAS A NIGHTMARE. LONG STORY SHORT, I HAD TO MOVE. DAN IS THE WORST MANAGER EVER. HE'S AN IDIOT, DOESN'T GIVE A CRAP ABOUT THE TENANTS, AND YOU WILL BE PUNISHED IF YOU COMPLAIN. STAY AWAY. USE TO BE GREAT, BUT NOW IT'S A NIGHTMARE.

Just when I decided to give 3400 another chance and sign a lease for another year, they disappoint me AGAIN. Showing how much they don't care about their residents and have zero customer service skills. I have been living at 3400 for a year now, they first took away all visitors parking spots that were accessible outside the complex halfway thru the lease and decided to sell them. At this point my visitors have to call me, I come down and open the gate, then I walk them to my unit because you need a fob to get into the actual building. NOW they have decided to implement a rule I was not aware of without a single warning costing my visitor $340. 3400 wants me to call the front gate to notify every time I have a visitor coming, then my visitor will have to drive thru the complex and exit the complex to get to my corresponding garage, visitor then has to call me so I can come down with my clicker to open the gate to the garage, then I have to wait to escort my visitor into the building with my fob. Keep in mind all cellphone carriers get zero reception in my unit. Luckily I have wifi calling and will be able to receive calls if I have visitors. As expected when I called the property staff was rude, defensive and unprofessional.

This is the worst apartment complex I've ever lived in. It is extremely noisy and everything breaks in the apartment. We get an ant infestation every week. The apartment complex refuses to get rid of the pests. Management is awful, treats tenants terribly, refuses to make repairs and ups your rent by $200 a month every year if you want to renew. I am so glad I got out of this horrible place. Stay away.

I have lived here for just about 3.5 years. Let me tell you at first it was great. The property is beautiful and the amenities are great. However, if anything goes wrong in your apartment your on your own. In the last year I have had more things go wrong than I can count. And majority of the service requests are ignored and just shut out with no resolution. I had a leak in my window/wall that I reported and they left for 4 weeks without addressing by the time they did the wall and floors were stained (positive they will try to charge me for that at move out). I also had a leaking sink that they inspected and left leaking and said they completed the service request. I had to put the same request in 4 times before it was resolved 2 weeks later ruining everything under the sink. Same thing with the leaking washing machine. Unless you have the time to go to the office and be loud and angry in front of potential new residents your service requests will not be completed. This is just a short list of the complaints. So I guess my review would be if you are willing/able to fix everything and anything that goes wrong in the apartment this place is pretty nice to live, but for the money you pay they should be jumping to fix everything and you shouldn't be paying for it. I decided not to renew once all these problems started last year. I would not recommend anyone to live here despite the beautiful grounds and amenities.

For what you pay in rent living here (over 1.4k a month) - this is what you get: a washing machine that can't fit your sheets, ac/heater that is loud and rattles the vent, walls that are paper thin, loud music on the weekends that go way past 11pm, drunks screaming on balconies, no security helping regulate the noise, and the floors are so thin you can hear every movement from the people that live above you. BTW as I've been writing this review I've been listening to Arab music blasting from someone's apartment for the last 2 hours. Look elsewhere. This place is a nightmare. OH and I've already had a package (a $300 nightstand) stolen from the delivery room. It was the first package I had delivered here and the last. They put your large packages together in one bin with 2-3 random strangers packages. I saw the reviews and thought what you were thinking- it can't be that bad, there is always bad reviews on apartments. No. It's all true.

This place only looks nice from the outside. The truth is that it's a disgusting place to live. There is dog feces everywhere because nobody picks up after their dog. I have a 4yr old that is constantly stepping in poop when we go out on evenings walks around the complex. THEY CHARGE FOR PARKING!! I did not believe it when they said that parking was not included, not only is it not included but the prices keeps getting jacked up every so often. They removed all visitors spots and replaced them with paying spaces now. The refrigerator water filter they make THE TENANTS PAY..ridiculous if you ask me. The G floor is a complete mess and full of beer cans that nobody cleans and yet they upgraded my parking to "premier" there is nothing premier about that G level. The homeless keep hanging out under my balcony and as much as I complain they do NOTHING about it, my car was broken into and when I reported it to them they said they couldn't do anything not even show me the cameras to try and figure out who did it. There is tons of break ins reported to peoples cars here..PLEASE DO NOT GET SOLD ON THE SUPERFICIAL LOOK OF THIS PLACE.

Moving out of here on Monday, and can't be more excited. Have had cockroach issues since I moved in last April and couldn't be happier to get out of this place!!! So man bug problems like cockroaches, weird clear bugs and spiders pretty much every other day. So disgusting and maintenance doesn't do a thing about it. The amount of problems I've had with this place is beyond me. Last week living here have had 7 cockroaches inside my apartment and I'm so clean and always have my house spotless. Have had mold, bugs, problems with the leading office, been charged for random things and have had problems with parking. Stay far away from this place!!!!!!!!

3400 Avenue of the Arts has been the worst complex I have ever lived at. I actually sat in the office waiting to be helped for 45 minutes yesterday due to them not returning my call or emails for a matter that was very urgent. As I sat there, I overheard them give a potential resident the same spill they gave my roommate and I when we were looking. I wanted to run after the lady when she left to tell her that half of what they just fed her was a lie. You never get someone to answer your call directly, it's an automatic recording that eventually sends you to a voicemail and then they rarely return your call. You have to go into the office and wait every time you need something. For us working professionals with busy schedules, that's a tough situation to be put in. When I first moved in, I was happy because the apartment is spacious, but over time you realize how awful their resident services are once you move in. They capture you in the original pitch and then they never do as promised after you are a resident. I wish I could say positive attributes about this place because it's the first place that I've loved based on the size. I also love the way I decorated our apartment, but DON'T DO IT! It's not worth all the headaches later. Don't you want a landlord or residential manager that is accommodating? We have been excellent tenants, rarely home due to work, quiet and friendly and just wish we were given some respect in return. I'm sad to say that hasn't been the case. We are moving out in December. I recently heard from friends that used to live there (wish I was warned prior) that 3400 Avenue of the Arts never give you your full deposit back - that they find some excuse to keep part of it. I will update my review when that time comes to let you know if that is true. Good luck on your search!

Place sucks to live at. They will swindle you, coerce you, and lie. Can't wait till lease is up. Has perks, but management is sloppy.

MULTIPLE MOTORCYCLES STOLEN. There were multiple motorcycles stolen within months and the manager knows the cameras don't work and did nothing to get them fixed. I spoke to the regional manager and she did nothing either. Security is a joke. Do not live here, especially if you own a motorcycle.

Hi Carol W. Priscilla Gonzales? Yes, we have emailed her three times and left a voicemail, all over a month ago and still have yet to hear back.

The customer service is utterly sub-par. What is important to AOTA is getting you to sign the pricey lease, after that you're on your own. I have had an issue with squirrels chewing threw my screens and having total access to my balcony and unit, cat food, pantry. I have come home to squirrel urine and feces. I have had my cat food container chewed through. My cat condo is covered in squirrel urine. AOTA solution is to have my doors closed at all times. My AC hasn't been working consistently since move-in and it is still not fixed. I haven't had any cell signal in and around the building, their suggestion is for me to purchase a booster which is around $500. Often the parking garage is flooded with sewage water. You have to trek through that filth in order to get to the door which often is broken. So then you have to walk all the way to the lobby area to get in to your building (all this while you're holding your groceries and whatever else). My only toilet has been flooded numerous times. I can go on and on but you get the gist. For the most part forget about getting a hold of someone or getting a call back.

Living here has been a NIGHTMARE. Read all reviews from previous tenants before staying here. I first noticed red flags the day before our move-in date when I had called to inquire if there was anything we needed to bring with us to save time, and when they asked for my name to look up my leasing consultant - they said that they didn't have my name in the system for move-ins for that month. I was shocked because I was moving from a different state and we had submitted our application paperwork at least 3 months in advance. I found out that they never entered my application paperwork. They didn't know I was moving in, and I wasn't added to the lease until 3 months of paying rent and living there when I needed documentation for the DMV for proof of residency. I came to realize that none of the appliances in our unit were checked at all. We have had to replace the entire AC unit, beg maintenance every day to have a brand new water heater installed when we didn't have heating or warm water for over a week. A couple months in when it rained, we discovered a leak coming from the roof, dripping down the interior of our bedroom wall soaking a majority of the wall - leaving paint peeling. After reporting it to maintenance, I had to follow up every day with the office to ask when they would be coming to take a look. The wall was completely soaked and the wood was warped from the water damage. They came to fix it up and never offered us to stay elsewhere or to reimburse us for uninhabitable conditions while they tore off half of our wall and had us run industrial drying equipment to remove moisture from the wood. It took two weeks and then once it was finished and sealed off back to normal, the leak returned 2 DAYS LATER!! We had to undergo the entire process for another month because they never checked to make sure the leak had been completely sealed. You are paying $55/month for each parking spot. In the parking garages there is absolutely no security cameras at all. I have come home from work to a neighbor's car window smashed 3 spots away from mine. Me and my boyfriend actually caught two people on bikes with multiple backpacks on bicycles going through unlocked cars in the garage and when we went to security to report it, they said next time we should apprehend them and bring the robbers to the front gate since they explained that there is only one person working at a time and they can't leave their post. Go ahead and read through dozens of reviews of people having things stolen from their car! It's ridiculous. As soon as I posted a negative review when I moved in, the leasing manager Matthew Comicz took retaliation in any means he could with me and my roommates. He added dog deposit to our account for $600 a day before rent was due so that we needed to have someone inspect our apartment before paying rent or we would have to pay a $150 late fee for non-payment. We didn't have a dog. We had blocks put on our account online so we had to pay with money orders, we have had our names removed from email correspondence without our permission and I was made head of household while my name wasn't on the lease, all of my roommates were unrelated so it's not like we are family. We have had so many issues, I've never had to experience EVER at ANY apartment complex. I've never left a review, and I usually just bush off bad experiences, but this place is a horrendous disappointment. There are numerous other reasons why I would avoid moving here, I've just been released from my 14-month lease at 3400 Avenue of the Arts, and I am ecstatic I will never have to step foot in the leasing center ever again.

why I can't pick zero star! I lost more than 4 packages (more than $1500). And they don't even care about that. The neighbor alway hit the walls when I am talking to my friend( normal voice level) , the walls are just like one piece of paper. And when my smoker friend come visit me, even he didn't somke in side the community. The smell in his cloth will cause a few phone call from the office,And the office only useful in this time. Yes when you lost things in your car or you see some one broken your car windows, or lost packages, just say good luck to yourself and try to move soon.

I've lived in 6 apartments/condos in my life and the apartments at 3400 Avenue of the Arts must have the shoddiest construction I have ever experienced. I am currently on the first floor of one of the buildings in a corporate apartment. I can literally hear EVERYTHING in the apartment above me - every movement, the details of every conversation as well as the sounds of "other" activities. Seriously, there must one single piece of plywood for the ceiling. I've been on the ground floor in other apartments and have NEVER heard noise like this. It is AWEFUL and I would never rent a place in this complex unless it was on the top floor.

This place is all looks. The apartments looks nice but the management is horrible. One of the worst places I have lived. For all the money you pay they take forever to respond to the work orders. There is a lot of unrest between the community as we are fed up with Matt and the complete management chain. Place go to the enclave at least. Or move to Irvine it's worth it, same price pretty much. 0 stars

DO NOT SIGN HERE! Management is terrible, they had me tour an apt, sign a lease and pay for it, then said the person living there said they want to renew for another year so they had to revoke it. Completely unprofessional, do yourself a favor and go elsewhere or you'll likely suffer a poor outcome

This USED to be a great place to live. I am SO happy I moved my family, who had TWO apts at this community, out of that place last spring. The corporate feel is overwhelming....money is all they care about. And yesterday the one person who TRULY made a difference and cared about real life situations was fired. REALLY Matt you knew NOTHING...REALLY!!!!???? I was right there.

Should have never moved here, Its really sad because i was SO excited to move in, I have had to call the police for noise complaints because security would never do anything, the complex is very pricey, the management treats you like your a child, and are very disrespectful. Even though my southern california edison account was active and set up, their records showed I had not told them my account number SO what did they do? SENT me a bill for $800 as an "inconvience fee" I was also sent a bill for $1,900 for a pet that i DID NOT have, because they heard barking coming from the floor i was living on. I had to have my lawyer send letters to get the charges off my account. The staff is super rude and called me a liar about my edison account, only to have her find out the real truth she looked embarrassed. Not to mention all the ant problems, and leaks from my ceiling they REFUSED to fix because it was from "the guest bathroom" above me and they never had any guests so, it wouldnt ever be a problem again. UMMM REALLY???? my lease IS NOT UP till the end of april and i have already moved out two weeks ago to a stunning CONDO in irvine for much cheaper than that awful place they call a community. How horrible. Oh, and I was told I was getting a different apartment than they actually gave me they tricked me into saying i was on the quiet side of the complex, but they really put me on the busy side of sunflower. So dont ever expect to sleep in past 7 due to the busses coming and going.

worst place to live in OC! The leasing office staff is a joke for starters they don't answer the phone or reply to emails then blame the tenants and say its our fault. After I broke my lease I called numerous times asking where my deposit was and they gave me a run around. Ashley Dunn accused me of never paying rent which is crazy because I have never missed a payment. The maintenance staff is also a joke they just walk into apartments with out having permission to do and have scared me while doing laundry and while getting dressed in the master bed room. I never allow access for maintenance because i like to be home to make sure things get done. But they ignore that I put I want to be home and just allow themselves in without knocking or calling first then they get confrontational when you get upset over their inappropriate behavior. It took them weeks to fix the AC during the middle of summer and weeks to fix a wine cooler. For the price you pay here you can honestly lease somewhere much more luxurious. Oh and by the way if their gate malfunctions and slashes your tires they say it's your fault and they have a roach infestation even though we are charged for pest control there was a handful of times we found roaches in our apartment that was clean and we never left a mess any where it was so disgusting management and maintenance ignored our complaints about this. I had a stalker so I had to break my lease for safety concerns I even had a police report and restraining order and I showed the leasing office everything and they were the least helpful staff I chose the 60 day notice option and rent responsible until my unit got leased and still haven't been refunded anything when there should be a refund.

The few days before we moved out (THANK GOD), my car was broken into. These buttheads stole my interlock device (breathlyzer)... for what reason, I will never know. Not only that, but they took my very nice school backpack with all my geology books, math workbook, wireless mouse... this person was obviously a very low person. What was really great was that not only was it right in front of the garage camera but it was not 100 feet from the supposed 24-hour guard house. Management was less than helpful. Never got back to me. When our bikes were stolen from the same garage, they were just as helpful. Rudely dismissed by the staff in the leasing office. Probably don't to reiterate this, but DO NOT MOVE HERE. I can't imagine that any person who pays the ungodly amount they ask for this dump wants to deal with the amount of bugs ("oh, they're just water bugs" ok, waterbugs, cockroaches and some other hybrid of both that we found in our apartment) or many levels of thievery (starting with the leasing office and working its way down to the surrounding filth) this place has to offer. To the leasing office: you sure as hell won't find my name on any lease in your system. I wouldn't tarnish my good name with your crap apartment complex.

***Before you read further - MY NEIGHBOR HAD HIS 2009 BMW STOLEN FORM THE 3400 PARKING LOT WHILE HE SLEPT IN HIS APARTMENT. They caught his car driving away on video, but wouldn't do anything else to help him, and the car was never retrieved. 3400's city is "Costa Mesa" but you can literally throw a rock from the property to Santa Ana, and your phone will tell you you're in Santa Ana when you're there. Don't be fooled. I lived at 3400 for about 3.5 years in multiple units. The property is beautiful and the amenities are great. That is the ONLY plus. The gardeners do a great job. The office is the absolute worst, most unprofessional management I've ever encountered at any apartment I've ever lived, and it's such a shame for the price. You have to do the work for them, and they do *not* think outside the box whatsoever. Security is HORRIBLE. Cough too loud and you'll have security at your door telling you to quiet down. No joke, security knocked on my door as I was quietly reading a book (no music or TV on) by myself at home -- telling me to quiet down. They are quick to pester anyone they feel, but when you need them for real help, forget it. There are a LOT of crime and break-in activities at 3400. The staff puts notices on your door about it every 3-4 weeks, and it's probably because security is too busy knocking on doors at 4 PM tying to get people to quiet down rather than checking people coming through gate like they should be. The parking is ridiculous, so I don't recommend having many friends over because they won't find a parking spot. I had a friend circle the lot once for half an hour and eventually give up. The walls are PAPER THIN and so are the floors/ceilings. Almost all units there are hardwood floors, so enjoy listening to every footstep above you & be ready for the people below you to complain about you walking too hard. Godspeed if your neighbors are women who like to wear heels. My car's paint was almost destroyed by a vent in the parking lot over my space. It took me close to 6 weeks to finally get them to let me change my parking spot. Again the office doesn't think for themselves & don't see why a pipe leaking some unidentified gas over your car is a problem. Speaking of parking, all cars are parked on the ground level with the "first level" of apartments on the 2nd story. There are several motorcycles who leave throughout the morning that make EVERY CAR ALARM GO OFF IN THE ENTIRE COMPLEX. Between that & the neighbors walking above you, don't plan to sleep too much at 3400. Living at 3400 got progressively worse until I finally couldn't take it anymore. For $2,500 a month for a 2B/2BA in "Costa Mesa" (Santa Ana), you're better off saving $800 and moving to another spot in Santa Ana. Trust me on this one, 3400 is the absolute pits. I have never felt more strong about writing a Yelp review than I do now due to my disgust with 3400.

Very hard delivery package for this apartment.

I have lived here for just about 3.5 years. Let me tell you at first it was great. The property is beautiful and the amenities are great. However, if anything goes wrong in your apartment your on your own. In the last year I have had more things go wrong than I can count. And majority of the service requests are ignored and just shut out with no resolution. I had a leak in my window/wall that I reported and they left for 4 weeks without addressing by the time they did the wall and floors were stained (positive they will try to charge me for that at move out). I also had a leaking sink that they inspected and left leaking and said they completed the service request. I had to put the same request in 4 times before it was resolved 2 weeks later ruining everything under the sink. Same thing with the leaking washing machine. Unless you have the time to go to the office and be loud and angry in front of potential new residents your service requests will not be completed. This is just a short list of the complaints. So I guess my review would be if you are willing/able to fix everything and anything that goes wrong in the apartment this place is pretty nice to live, but for the money you pay they should be jumping to fix everything and you shouldn't be paying for it. I decided not to renew once all these problems started last year. I would not recommend anyone to live here despite the beautiful grounds and amenities.

How very unfortunate to have to resort to leaving these disgraceful reviews. I had wanted to live at 3400 since I was a teenager, always mesmerized by it's external beauty when driving by. Then my dream came true last year when I moved into the 3rd floor of one of their buildings. This dream then turned into a nightmare. I am very tolerant but little by little things just added up. Please do not make the same mistake I made by renting here. Here are the issues: 1. The walls are paper! I literally hear every footstep from the neighbors above. Music, TV, talking , sex.. yep.. you hear it all. 2. The balcony is roomy, and you will want to fill it up with your patio furniture to enjoy. Unfortunately, this furniture will soon be covered in dirt, trash, spilled drinks, and dog feces from the balcony above yours. The balconies flooring are long wood panels with spacing between them allowing for everything from above to seep down. 3. Without much notice they closed one of the main attractions of this place ( a big reason why we fork over so much rent)... the main pool area. It is shut down for 3 months. It is their duty to inform you of what things will not be available to you during your lease term. I work in commercial real estate so I know that these big capital improvement projects are planned way in advance. This just speaks very negative on management and AIMCO. 4. The apartments have a lot of maintenance issues. Maybe it's the age, and maybe it's how cheap AIMCO is in the maintenance. Within a month i had two leaks from the roof!! First I had leaking and mold in my bathroom. They came to repair it, but left it open and patched up with plastic and a mess on my tub. They said they would be back the next day to patch it up. It took days, and kept putting it off. Meanwhile, the patch kept stretching down as it filled up from the leak above. I told them I did not want it like this over New Years since I was hosting a get together. They failed to deliver, and I was stuck with it until after New Years. Fast forward a week after and I wake up at 3am to the noise of water dropping. I go to the living area and there was water pouring out of a light fixture and the water sprinkler. There was damage to my personal items, and my renters insurance refused to help since it was landlords fault. I sent a message to management stating they were at fault and they ignored me. It also destroyed the ceiling paint and it took them almost a month to finally respond to my requests to get it fixed. Then there was a gas leak few weeks after that, so the issues keep coming. 5. Management has no respect for personal space. They intruded into my apartment three times! They will walk into your apartment without notice. I tell them to call me before entering my apartment. And in two occasions i would come home from work and find them inside making a repair. The third time was the last straw: my husband had just had surgery and was home resting. We had a friend over that day and all of a sudden around lunch time they hear someone opening the door and two men come in. My husband and his friend freaks out and ask them what they are doing. The men just looked surprised and said "there is never anyone here at this time" and they could not say what they came in for nor did they have any repair tools on them. Because of mainly reason number 5, we requested that they work with us in allowing us to leave after month 12 of their lease (they make you sign 15 month leases). We no longer feel safe in the apartment. They completely shut me down, and would not even offer to have the manager speak to me in person. They literally just blew me off with a... sorry but not so sorry. Whatever you do, do not sign a lease here. All they care about is money and not the well being of their tenants. AIMCO is running this community to the ground. I have met many other tenants with even worse stories than mine and I think it is time we all stood up for ourselves. Ps: there is horrible cell signal here!! What is this a third world country?!

I'm living in this community, and I pay $55 month for one spot in a garage with "locked and security" gate. For 2 sequence week, someone stolen things INSIDE the car and inside the garage. The leasing office just said apologize. If you don't want it pay the garage, you can't have a car for live here. Of course I'll move out.

This place was a nightmare. When I moved in there was a terrible chemical smell that the management denied existed. That eventually went away on its own after several months, but a year later a loud screeching noise would emanate from the toilet every time someone in the building would flush their toilet. They never fixed it and I had to resort to soundproofing the bathroom, a tall order. Then when I finally terminated my lease they claimed that my keys were lost, when they were left on the counter, where they told me to leave them. They added insult to injury by charging me ten dollars for that. Terrible place.

I was charge all kinds of fees that were not included in the monthly fee. BE super CAREFUL look at all the fees they will charge for anything. I got charge 200 bucks for a late fee when I was enrolled on auto pay, I called then they said it was a glitch and it got fixed okay but ingot charged om my bank statement Mathew the manager is like no not on my end okay but I got charged on my bank statement no refund nothing.

Whatever reason you think moving here will be a good idea, don't! I'll just list a variety of negatives cause other than the beautiful gardens and pool area, there's nothing. 1. Walls and ceilings are extremely extremely thin. We unfortunately have loud neighbours upstairs who seem to always be wearing shoes stomping around and moving things around daily, it is so loud you can even catch conversation, animals and more coming from other units. Sliding doors and front doors slam down the hallway which causes the entire unit to shake, even if it was not coming from you. 2. The front door frames and windows are so poorly installed.. the frame at the front door doesn't even fit the front door properly, which allows for large cracks for bugs, heavy wind, light from the hallway to seep through the door. (There were multiple occasions on times when it was freezing in the winter months and all the heat we would put on would instantly escape through the thin, cheap windows and door cracks.) 3. Never never never choose the units overlooking the ponds. It is a never ending ZOO with crows and ducks at all hours of the day. Starting at 6am the ducks will be quacking very loudly that you can obviously hear through the unit. I swear 1000+ crows also live amongst the trees and buildings. Constant chaos and noise. If you are looking for a peaceful and quiet place to come home to, this is NOT the location for you. 4. The repair and cleaning job is half ass.. We initially moved into the apartment with paint splattered all over the floors, they don't take the time to trim or tape in order to paint, it just looks plain old sloppy. 5. The rooms are dark and dingy looking.. Appliances are old, out dated or broken. We had a huge leak come from the floors above us which caused us to have to move out of the unit for a week while it was repaired. It is still not completely fixed as you can see mold growing on the walls. We had to get the washing machine replaced already for leakage and it is STILL leaking. It's 2021, who has outdated space heaters now? They are obviously energy suckers, and don't even do the job it's supposed to do. Just a waste of $$$$. 6. They don't tell you this when you move in but you have to PAY additional for these lockers that all packages get sent to so you can retrieve them from there rather than them being left at your door. Pain in the ass when you have to walk all the way back to your unit with a few packages in your hand. 7. The front gate has a SPIKE STRIP. Twice, we had an incident where the gate would open to let us through and the spikes didn't go down in time. This resulted in 2 popped tires and a few hundred dollars later.. Went to management and they could careless that this was an issue. Since that time, I have seen 4 other people end up with popped tires. Unacceptable. The front buzzer for guests and deliveries barley works.. there is always issues with the call system they have as it NEVER calls through. Always a huge line of guests trying to get in and back up a line down the road, stopping those who have passes to get by properly. 8. Fire alarms are constantly going off and for hours at a time.. I swear it's gone off at least 10 times total since moving here a few months ago 9. The units are definitely not worth the price you are paying to live there. With the condition of the units themselves, it is more realistic to pay $100-200 more and get yourself a brand new built apartment complex down the road. Also brand new apartments are being built all around which I hope will decrease these high rent fluctuations. The rental prices for a studio and 1 bedroom are simply outrageous for what you are getting.

Don't live here! Unsafe, unclean, illegal activity. Look at ALL posted picture to see unclean environment.

If it wasn't for the constant maintenance issues over the year we lived there (elevators routinely down, garage frequently flooding, gross sewage odor, tree mulching until 6 or 7 PM right outside your windows, jack hammers and concrete saws for hours on Sunday morning, extremely thin floors/ceilings, etc...), we'd probably give them 2 stars instead of 1. Or, if it was only the maintenance issues, we might even give them 3 stars instead of 1. However... We were shown a unit with HDMI ports in the walls for the TV/cable connections. It was a feature that we really liked and a factor in our decision to take this pricier unit. But they never did get the ports working for us. They looked at them 3 times in the first month or two and each time said "We have to have the contractor fix it". That never happened. It just went ignored. They also showed us a brand new fireplace in the unit. But then, after we signed the lease agreement, they told us that we would have to buy the burner kit for it to work ($200). Who's ever heard or that?! Now to add insult to injury... When we moved out, there were a couple of minor scuff marks on the walls. Keep in mind we lived there for barely a year and we're an extremely low impact couple. Most landlords would deem them normal wear and tear. Not here - they called them "damages". And instead of cleaning the marks or doing a touchup, or painting just the affected wall, they charged us to repaint the entire unit. Nor did they give us a chance to clean the marks ourselves - perhaps we could have simply washed them away. When they did the inspection, they told us everything was fine - nothing about scuffs and painting. And then they sent us the bill, including full paint. I'm guessing they took advantage of the opportunity to change the color of the whole unit on our dime. Even if not, charging us to paint the entire unit for 3 small scuff marks (that they didn't tell us about in the pre-move inspection) is ridiculous. After all the patience and tolerance we showed over the fireplace and HDMI ports issues, that's a pretty crappy way to be treated. I regret now not deducting from our rent every month that those things weren't resolved. There are a few nice things about being there: -The location is great -The maintenance staff are really nice people -The grounds are very pretty and enjoyable But, for us anyway, that didn't make up for those issues being neglected for a year and then being egregiously charged on the way out. 12/31/17: After already going back and forth in email with you guys and being told in no uncertain terms that the decision is final (not to mention the unresolved items over the year), why should I contact you now just because you're responding to my Yelp review? No thanks.

Horrible community! Look elsewhere. For the cost Irvine Company apartments offer better service, better amenities, and higher quality of living. Lived here for 15 months, here are things that went wrong. - When we toured the apartment we said we wanted it, instead of walking us through the online application they told us to go home and apply. Likely o they could help their next client. Online form was confusing and wouldn't allow us to add three individuals to the lease. - once process was sorted out it took 5 leasing specialists to figure out our situation. We were trying to give the the deposit and first months rent but due to complications with the website or me, information wasn't processed properly. - the amenities look good at first glance but take a closer look they are old, the game room has old equipment, climbing wall is a joke, tenants let their dogs defecate anywhere on the premise. - they accused us of changing the locks. Even though maintenence guys have been able to get in. - entered without permission or notice into our apartment. Roommate was sleeping and not clothed. - parking is a joke, they charge for every spot in addition to the rent. - had people park in my assigned spot twice and they did not take care of it. - walls are thin. - there are many large families that share the apartment. - elevators frequently fail, Ive been stuck in one. - there are people who sneak onto the property who use the gym. They act like they forget their keys. I've live in a lot of communities and this place has been the worst. We paid $2800 a month and the experience we got was horrible. If tenants do something wrong we get punished. If the property does something wrong they get away by saying "sorry". Matt Comicz is the community manager. Ask him about my specific experience and he would gladly share. My name is Matt S. I lived in apartment C324. Take my advice, go look at the Enclave. Be aware, I think this apartment complex fluffs their own yelp rating.

I've called the front gate to complain about our neighbors. The walls are thin that it sounds like they're professional furniture movers. Our neighbors threw a bucket of fowl smelling soil over the balcony all over our patio. Security did what they could and management was supposed to follow up with me. 10 days go by and no call or email. I walk in to the leasing office and standing at the front desk while two employees are gossiping in sight and tell me to wait someone will be with him in a minute. Ten minutes go by and I'm still waiting these two gossip. Finally when I'm helped by one of the two all she said was the person I needed to talk to wasn't there and she'd leave a note. I emailed Stephanie, the girl in change of following up and she has not replied after two weeks. Good luck calling in to the leasing office because they never answer the phone or call back when you leave a message. For the price we pay for rent it shouldn't be such a hassle to get things resolved or followed up on by the very least. New tenants beware. The community is nice until you move in. Once your in management doesn't care about you unless your rents late

This place is straight up garbage. Everything seemed to be going smooth until I mentioned having an emotional support animal. I provided to them valid paper work from both a licensed doctor and official paper work from the VA (Veterans Affairs). Both were denied. They go out of their way to make proving emotional support as difficult as possible. Not to mention that the noise here is constant. Assholes driving their cars with loud mufflers late a night all the time. This place is way over priced for the all the issues mentioned by other reviewers here. Whatever you do, DO NOT waste your money here. Will not be renewing my lease here.

Just moved out of this place. Praise the lord! Although the place looks nice, I have encountered so many issues while living here. They scammed us into paying for a wall repainting and claim it's in their contact. My fiancé and I have read through it and read nothing of that, yet they still took our money. A similar thing also happened with a cleaning fee. We paid for our own professional cleaner then they also charged us for theirs claiming it wasn't clean enough even though the place was cleaner than when we moved in... Also about every week something would be breaking down, a faucet, the sink, and even the fridge! We lost all of this food in the fridge and feezer! They finally fixed it after THREE DAYS. I tried contacting them about getting reimbursed for the food lost. Silence. No response from their team. They just ignored it. They also had leaking pipes that ruined the glass on my car. Luckily they did reimburse me for that. But it took two months of constant prodding from my end. If you choose to live here good luck. This corporate giant doesn't care about you, just your $$.

I visit my buddy and his wife here on a weekly basis. Parking is horrible. Forget inviting friends and family as they will never find a spot. Sometimes takes me 15 minutes to find a spot. Car break ins are common The jacuzzi continually breaks and it smells horrible. Everyone has dogs and they poop all over the place. I have seen pet urine, feces, and barf in the elevators, in the hallways, right by the indoor mailbox, and other places. This place will never get my business!

Absolutely Ghetto The worst experience of my life. The management does nothing about noise except pass the buck back to you.. Overpriced and Under Managed

Regular car break ins. My car has been broken into twice now. I know many other residents who's cars have been broken into multiple times as well. Don't move here or just don't keep any valuables in your car.

i should have read these reviews before the office staff are very unprofessional the apts represent luxury living and say they can accommodate residents needs. well this apt gives fob keys for entry to the complex pool gym etc so monday my fob was not working that means i can not get into my building the pool or gym without calling security which is very very inconvenient!! so i call the office and tell them.. they said bring it into the office we will fix it right away so tuesday i go and the front desk girl said the computers were down and it guy was working on it so they could not fix my fob wednesday i go into the office again and another agent lady tells me that the front desk girl is out to lunch and she is the only one that can activate the fob i explained how inconvenient this is for me and told her they should have extras for residents when situations like this happen all she stated was they didnt have any extra sorry for the inconvenience she told me to leave my fob with her / the office they will activate it when the front girl comes back from lunch and they will leave it with security so when i drive thru the gate the security will have it so i said ok. well i get home ask the security and of course they said office didnt leave anything for me with them. so today is thursday i called the office to ask why my fob wasnt left with security the staff said it was because there systems were still down and the it guy was there working on it i said wait that wasnt the excuse yesterday and why didnt the office give me a courtesy call to let me know the fob wont be with security because they werent able to fix it she apologized and said she will give me a call as soon as they are able to fix it. so i am beyond frustrated residents that live here should not have to be going thru this especially for the amount of rent we pay the office should have back up fobs so that residents never ever have to go thru inconvenience like this i pay $2600 in rent have to walk all thru the parking lot to the front door to call my ph ((mind you i am a single mom to toddles so very inconvenient especially when my parking spot is right infront of the back door but you need a fob to go thru))) to let myself into my apt building cant use the pool or gym unless i go grab a security to let me in. i do not recommend living here i can not wait until my lease is up so i never have to deal with this nightmare again!!!!!!!

Hello everyone. I called to find out the price. They told me $2300 for two bedroom. Let me tell you this guys that's freakin lie. the price are $2679.00 for two bedroom. I said okay to see the apartment after they lied to me about the price. The building is build around 1970'S. 99% of the people has dogs and cars everywhere. The apartment smelled really bad. The parking lot is not for FREE you actually going to pay $55 per parking separately. So technically your going to pay for a 1970's old building apartment over $2800. If I could I would have give them 1 star. PEOPLE SAVE YOUR MONEY.

Update: So after going through hell with this company and the manager, Matt. We have decided to pay the necessary fee's in order to break the lease. It is simply not worth it to live somewhere that they treat people this poorly. After I posted this review. Matt locked my girlfriend out of her portal so she could not pay her rent. Then demanded a cashier check for rent and lawyer fees made out to his personal name. This guy is a complete scoundrel and is up to something. WATCH OUT. Do not make any cashier checks out to Matthews personal name. Like he will request you to do. We are canceling the lease and running out of here as fast as possible. Do not make the same mistake we did. I am a licensed real estate agent and do this for a living so I know what I am talking about. I have never seen anything like this. BEWARE!

worst apartment we have ever leased. 1. the management is never available to take your call for any queries once you've rented the place. the email kinda works but they will get back to you within a day or two. no immediate assistance if you are hoping for one. 2. the gate does not work very well for when you have visitors. there are many times, i wasn't able to let my visitor get in the gate because the code doesn't work to open the gate. again doesn't help when management is never available to resolve this issue. 3. we had 4 fire drills at the minimum over this year where they had fire alarm inspection or repair and kicked us out of our apartment. during the workday when people are still working from home due to covid. these fire inspections last a minimum of 4 hours. I've NEVER had to experience this in any other apartments. during these times, while working, we have to pack up everything and take our dogs and find a random parking lot to work from until we can go back to our house. 4. we have decided to pay a premium to live here for all the amenities. i get that everything has been shut down due to COVID but they shouldve offered to subsidize the rent once theyfigureout they couldnt open most amenities for a while. The list can keep going on. but worst of all is you have to pay an arm and leg to break the lease. literally counting down the days till we move out.

Posted 8/2016. These apartments will draw you in with their spacious floor plans, TONS of storage, fairly updated units, and vast amenities, but it's all a myth. We had so many issues in our 13 months of living here and we're so happy to be out. 1. Safety--Our first safety issue came about 3 am one day when this gal was ringing the door bell. I was home alone, so I was definitely startled. I crept up to the door to look through the peephole and saw this woman dressed in all black standing there. She kept ringing, so I crept back to our room and called the gate. They said they would send someone right up. Well I get a call back a few minutes later--after the lady had left--and they "couldn't find her." We live in a gated community where you have to fob in to all of the doors and your fob only works for your building and the gym. Fast forward a few months to our second safety incident. My husband was trying the keys we had cut in our front door and this gal pushed her way into our apartment frantic and saying that her roommate was trying to hurt her. She was rambling and not making sense and meanwhile she was taking her sim card out of her phone--more on that in a sec. So when she told us that she was out in the hall talking on the phone when she heard her roommate and a make friend talking about her--and then a gun cock--we told her she had to go. We offered to call the police or security--she said no and left. We put the sim card into a microreader and there were pictures of these crystals. We google image searched the images and they came back as crystal meth. We immediately called the security office and they said they would send someone up to take a report. Well they still haven't shown up so we call again and they said that they did a patrol and didn't see anyone (same excuse) and aren't coming so they tell me to "call the cops" and hang up. So we call the police and they come and we report what happened. The officers both said that they aren't surprised and this situation happens a lot at our complex. Well great that's comforting. 2. Terrible Management--Ever since Matthew came to be manager at 3400, we saw a decline in services. The management office closed and you can't reach anyone by phone unless you want to rent an apartment. He never responds to e-mail--he forwards it to someone also and says "Can you answer her." Or he just doesn't respond at all--because he is always out of the office. This became a huge issue when we decided to have friends over at the pool and were notified an HOUR before our friends would arrive that there was a policy of two guests per resident. We have NEVER heard of this policy nor have we seen anyone else adhere to it--the main pool is basically like Vegas every weekend. Well apparently the police came a few times the day before--this is normal on the weekends--so management was dropping the hammer. When I tried to talk to the manager in the office (not Matthew because he is never in the office), I was told that "there has always been a policy and it's in your lease." When she checked our file, the box next to "pool bands" was left blank, proving that we were never notified as I told her. It's also NOT in the lease because we checked. She wouldn't budge though so we had to change locations at the last minute, which was infuriating because the policy doesn't exist--they had probably just gotten in trouble. She tried to say that she wasn't aware of the issues at the pool every, which is LIE. The leasing agents ALL walk perspective tenants through the pool area on the tour--including the woman I was speaking to. They walk right through the middle of the raucous partying that is ALWAYS happening every weekend without fail. PLUS they have a "concierge" who "patrols" the pool, which really means he lounges in the chairs or on the large cushions with the bikini-clad tenants while drinking their beers and eating their food all day (see the pic). 3. Nickel and Dime--You will pay and pay some more to live here. And we aren't really sure what we were getting in return. The amenities seem nice but if you look closely the pool furniture is falling apart and the gym equipment is really showing wear. We paid for garage parking but had the option to park for free in the uncovered spots. Well those days are NO MORE. In the middle of our lease, they assigned all of the "free" spots and started charging for them. $50 for garage and $25 for outside. Every month. And guest parking is very limited and you will get towed if you are a tenant and park in guest. You also pay a "convenience" fee to have your water, sewage, trash and pest bills rolled into one. It's not a convenience if I am not given a choice to pay it. It's a FEE plain and simple. Also, there are lots of roaches/water bugs all over the place so I am not sure what the pest fee was going toward. I am out of space or I would keep going. DON'T DO IT. Live elsewhere. You will be much happier, safer, and probably have more money.

They had a lot of space for visitors and residents all the spots at the bottom floors of parking garages were empty all the time. Now my guests cant come becuase there is only around 20 visitor parking spaces that are always taken. Action building took was very rude towards its residents who pay a lot of money to reside here. Sad

I would give this place no stars if I could. I've been at this apartment for 5 months now and it has been absolutely terrible living here. I moved here excited for this next chapter and was I wrong. My first couple of months I had to deal with dog pee leaking from the patio above me. It took them 2 months to seal our patio after we had to clean dog pee every morning, and our brand new patio furniture getting on our chairs. I have a doctors note for a emotional service animal that they have denied multiple times and are asking for way too personal or information I'm comfortable of sharing. I find clothes in the trees at least once a week from the neighbors above. And it sits in the trees until I have to call for a service request to get them out of the trees. I've had guest over and they are shocked with what they see. This is a smoke free complex yet I find cigarette butts on my BBQ and patio furniture every single day. Every time I have a problem I have to walk down to the leasing office multiple times for them to fix it or acknowledge there doing something about it. The communication is terrible. I've never been so disappointed and ready for this lease to be over with. I question breaking my lease every day just so I can get out of this dump. Never been treated this way and never had this kind of terrible service. There's many other apartment complexes that are better maybe even cheaper. If you want any kind of advice DO NOT MOVE HERE!!

Putrid service, unprofessional management. I would avoid this incredibly dysfunctional community like the plague. From the day I had to sign the lease online three times to the late service calls, their rude and unprofessional management staff, lack of professionalism, hidden fees and pathetic customer service. Its by far the most misleading and bizarre place to live in Orange County. Don't even bother to visit and if you do "caveat emptor" aka buyer beware!

3400 looks great from the outside and the location and amenities are very appealing however the last 15 months have been horrible. My experiences may be rare and others might have had a wonderful experience living there- lucky them! I would rate this place Negative 5 if I could. Please consider the following before renting. 1. Management is a joke. I've spoken to them on several occasions about issues and they may make an initial attempt to fix the problem however they do not follow through to manage the issue and make sure it doesn't happen again. 2. Neighbors are rude, loud, lazy and self entitled. Everyone pays a premium to live here however some believe they are living in a hotel and don't need to pick up after themselves. Expect the following from the neighbors. a) dog shit/piss in the lobby for someone else to clean it. The best is the dog shit in the summer left in front of the building so the smell of hot shit wafts up into your apartment. b) rubbish left in the lobby, halls, elevator, front of building, in the garage and stairwells; this includes dog shit, vomit, spilled drinks, food, milkshakes, and large pieces of furniture for you to maneuver around. c) Rubbish bins: neighbors too lazy to open the bin door and just set it in the room to pile up and smell. Or they jam large bags in the bin and block the chute. d) the small asian community are all related somehow yet they live in different buildings so when they want to see each other they yell from outside for several minutes until their family member throws their keys from the balcony to let them in; not sure why they dont use the call box - apparently yelling is more effective late at night or early in the morning. 3. Front gate and lobby entrance "security" is a joke. People follow you through the front gate and also follow you into the building - nice to know a potential murderer is locked in the elevator with you. 4. Dog regulations don't exist. I've seen illegal breeds, encountered several aggressive dogs and the owners can't control them. the dog park is ALWAYS full of shit and when you report it to management they expect YOU to monitor who is not picking up after their dog by taking photos of them or describing them and their dog. I was told the park was cleaned every day, that is not the case. expect a few vet bills from exposure to dog feces and who knows what else! 5. Baby Ring. this is a fun one. there are several pregnant asian girls who all live in the pent houses. They walk in a group around the property followed by an older asian man or woman. they all get in a van in the morning and go 'somewhere' together. Supposedly this issue has been brought to the FBI however nothing illegal was discovered. If you have several complaints from your residents about how uncomfortable this situation is - why do you continue to rent to these people? 6. Move in: we were told that the apartment was move in ready and that we could not push the move in date out. After paying double rent our first month, on the day of move in the list of issues was so extensive that I had to have formal conversations with management/maintenance about misrepresenting "move in ready". We encountered on our first day, several broken appliance, clogged toilets, several things were falling apart, including an item that fell from above and landed on my roommates head! The mold in my bathroom was never properly cleaned, instead they simply painted over it and now it's seeping through no matter how much I try to clean it. Our compensation? one professional cleaning service. awesome. 7. Floors/ceilings/walls are very thin. Upstairs neighbors seem to be either descendents from a rare hippo/human breed who stomp so loudly at all times of the day OR they simply don't have toes and walk on their heels. They also seem to exhibit super human strength because the force at which they open doors, drawers and cabinets is just as loud as when they shut them. I can also hear their cell phone on vibrate and you can imagine what else. if you complain about noise, security asks to enter your apartment to listen to the noise, WTF?!! I should also mention the barking dogs and crying kids that don't shut the fuck up! 8. Landscape/property maintenance. be prepared to hear weed wackers/leaf blowers before 8am M-S. also if you happen to be in the dog park when the leaf blower comes through - beware, he doesn't care you are there and will continue to blow shit all around you. Ultimately this gated community is only meant to keep the bullshit inside so as to not let it creep out into society. DO NOT LIVE HERE or you will regret it.

Less than spectacular . I forgot to add that for 4 months I was being billed twice on my utilities . Not only was I paying the utility companies both gas and electric . I was also being charged by management for 4 months as well . I had to wait for corporate to confirm this with my statements I provided . This was a hassle as that money was needed for bills that had to be paid late due to this fiasco. On top of this , for some reason which I still can not explain and neither could the gas company , I had a gas bill of over 500 dollars that was a mystery as to what had caused this gigantic increase to my service. It's unfortunate that these problems have occurred for me as this was somewhere that I had always wanted to reside but can assure you I will not pursue a renewal of a new lease . Below I have also provided pictures of my car that was vandalized 3 days in a row without any help in prevention by management. . After the first night of my car being keyed , I moved my vehicle in front of the leasing office thinking and hoping there were possibly cameras or less risk of something happening again to my car . There were no cameras and my side panel window was smashed in as seen by the photos

I know what you might be thinking one star but the place looks great.... And it sure does. That's all this dump has going for it, it's looks. If you enjoy hearing everything your neighbors do and I mean everything from conversations to bathroom routines then move in. If you enjoy the smell of trash when go thru the hallways by all means move here. The "updated" apts are disguised with fresh paint and puddy, which fades way after about month living here. The apts look nothing like the show rooms. Read deep into the past reviews before moveing here.

I tried to contact them as they asked in the review and there was no return contact. This place hasn't changed at bit. They only wrote the response to make it look like they care. Hahaha. They are the worst management company ever. Thanks for proving my point.

I would strongly advise anyone considering this apartment to not rent here. 1) Since being here, one of my visitors car was stolen in broad daylight and Ashley refused to give the CCTV footage to the detective and the detective could not reach anyone from the office, and they ignored all my voicemails and emails. Ashley lies and said like had never happened before, but clearly from these reviews this apartment has a history of having cars stolen, and refusing to give the CCTV footage. 2) we pay $50 for the Luxor one mailing service only for packages to be stolen. My neighbors and I have all experienced packages meant for us being stolen and the leasing office taking no accountability, I had six stolen packages this January and was told by Ashley and Matthew they could do absolutely nothing. I even contacted Luxer one and they told me the apartment is fully responsible for stolen packages. 3) service requests take forever to fulfill, thankfully I've never had a toilet issue, but I've gone days waiting for the service request for my clogged shower to be fulfilled and I went two weeks without my washer and dryer working because they never showed up. 4) Ashley discussed my lease with another neighbor, discussing when I would be moving out causally in a conversation which I'm pretty sure is illegal and against any kind of confidential agreement we make with the apartment. 5) My final breaking point was my neighbor issue. I have been having ongoing problems with harassment from a neighbor since November which I reported, Ashley verified this harassment and yet failed to do anything about it. I went into the office more than three times complaining about this issue and sent multiple emails, called security multiple times.. yet she still failed to do anything to find a solution. I suggested that I could even transfer units and she told me there were no available units at the time. It wasn't until this month I asked for a lease break because of how unsafe I felt, and instead of Ashley (who has known what I've been dealing with since November) to take some kind of responsibility and help find a solution, she said I would have to still follow the normal procedure of breaking my lease by paying two months rent. I am not even currently staying at the apartment due to my neighbor issue. This is the absolute worst apartment one could rent from and I would strongly advise anyone against renting here.

And we are back to one star. Avoid at all costs. Most faceless, evil company I have ever had the displeasure of being in contact with. Beware, this company makes it standard policy to try and illegally capture as much as your security deposit as possible. They also tack on what they consider standard fees and fines and try to evict you if you don't pay. This happens to almost EVERYONE, not just a few, it's standard practice. I imagine a lawsuit will be in their future. DO NOT LIVE HERE!

DON'T MOVE HERE!!!! All these reviews are correct.. my car was broken into, another car in my garage was stolen due to the lack of security. The entire management team has changed, for the worse and there is ZERO resident appreciation here (they bring a food truck on Fridays to make money themselves) that's LITERALLY the only thing they do and of course you pay for the food.. The common areas are nice and you will rarely use them after living here for a few months and they charge you to use the canopies at the community pool... yeah, that's lame.. The building is 35 years old and has over 700 units... Aimco is the PM company. Security is literally dog shit.. there are 2 gates to get into the property and half the time the gates are broken or the front entrance is always left open! No wonder why cars get broken into all day. You can LITERALLY hear and know where your upstairs neighbors are at due to the crappy foundation, you hear the water heater in your unit ALL day making noise, which sounds like a pop. DO YOUSELF A FAVOTR and don't move here. Thank the Lord my lease is up in December, it's been a rough 15 month lease. Oh, btw, noise complaints mean nothing here.. all your neighbors party and you call the "front desk", they send out a dude riding a trimotion scooter and they ask them from the patio if "you can possibly keep it down"? They NEVER go to the building. Or the off site call center will tell you that security is "offsite" and will try to make it there in 30 mins.. this is when you call at 3am on a Tuesday night and have work at 8. By far the longest review I've ever left and only 1 star review.. I could go on forever.. don't move here, you'll thank me later.

Amenities are fantastic, but the walls are eggshell made... cannot sleep frequently because of my neighbor upstairs that stays awake until 4 or 5 am... I cannot wait to move from here... :(( If you decide to live here make sure to be in the penthouse...

The first week: I was asked to change my move in date til later cause the apartment wasn't ready. Had to call maintenance for the washer not working, twice, cause the first time wasn't properly fixed. Had to call for water leakage from the under the sink and the dishwasher. After a couple of months, the heat from the dishwasher literally destroyed the cabinets surrounding them and they were never replaced although a maintenance request was placed. Nonsense charges prior to move out. Returned the keys a month before lease due date and besides rent and full utilities, got charged for VACANT fee. Returned apartment with every detail clean, just to be charged for cleaning fee. There charges state damage to "living room door" but there is non. But every door is listed with "damage". Just ridiculous.

5 cars got broken into in one day and 3400s did nothing about it. Everyone had to file a claim with their insurance and we as tenants are left to deal with it on our own. Unfortunately for me, I had to pay for my damages out of pocket because thankfully they only shattered my glass and didn't take anything. The reason someone broke into my car, according to the vacuous manager, was because I had clothing in there. The sad part is that the clothes I had in my car were old clothes that I had in my car to give to charity. They basically shattered my glass for nothing because nothing was taken, but that was the "incentive" according to the inane manager. I was able to get photographs of some of the cars that had damage. If you pay close attention, you can also see that there is flooding in the garage due to the rain. The people who park down here pay $55 a month for parking; essentially, they are paying extra to increase their chances of having their car broken into. It's probably better for you to park outside, like I typically do, because then at least the chances of your car getting broken into drop dramatically. Unfortunately for me, I parked in the structure the day this happened due to the heavy rain, so I didn't want to walk from my SAFE parking spot back to my building. Lesson learned. I would have been ok with getting drenched as opposed to walking down to see my car was one of the FIVE that was broken into. I am not going to say the units are not nice because they are, but definitely take into consideration that car break-ins are VERY COMMON here. In fact, the manager takes pride in it. He basically said "they don't just happen in your building, they happen everywhere." Way to gloat.

I HATE HATE HATE HATE living here!!! I cannot wait to move out. Unfortunately I have only been living here for 4 months and I have until November. My car AND my boyfriends car have gotten broken into. Including several other cars that park near me. And the staff of this place does NOTHING, absolutely NOTHING about it. They say they have "security" and "gated garages" but it's a lie! I have never seen a security guard once or any safety cameras. AND the gates are always open! DO NOT LIVE HERE! Way too expensive for this crappy place and "security". I wish I could give this place zero stars!!! Also they NEVER answer their phone if you need something or if you need to pick up a package. Worst place ever!

Two weeks ago someone attempted to steal my motorcycle out of the garage. I made a report with the office and police. The office said they would get back to me after they review the security camera footage. The concierge looked at the tapes the next day and found the camera didn't actually work. The office never got back to me so 16 days after I reported the incident I went back down to the office to seek answers. The office management seemed like it was the first time they were hearing about the incident. After then being informed that the camera doesn't work I inquired about when it was going to be fixed because it is now 16 days after they found out it wasn't working. The answer was "we're in the process of finding out". I spoke to residents that park in the spaces next to me and two of them have had bicycles stolen, one reported it to the office and one didn't. The one that did report it got the same answer as I did. His incident happened three months ago. I went back down to the office to speak further about the known break ins and broken cameras and the woman told me the office manager would call me the next day. The office manager never called and I was told he instead went to a company softball game. Apparently company softball games are more important than issues from residents. It seems like the only way to get a response from management is to post on social media as made evident though other yelp reviews. If someone were to ask my opinion about moving in, I would strongly advise against it.

WARNING: Instead of paying for extra security to keep our cars from getting BROKEN INTO, our security is TOWING CARS of our guests from in front of the mail room area. My son's car was towed after 3 HOURS, and it's now going to cost $450 to get it out. He has a tall truck that does not fit in most of the garages. Two days before Thanksgiving. Is this what our security is for? Towing cars in a complex that has minimal guest parking and is not in the way of anything??!! HOW ABOUT PATROLING THE GARAGES WHERE OUR CARS ARE GETTING BROKEN INTO?! WHERE OUR WINDOWS ARE SMASHED REQUIRING US TO PAY FOR THE DAMAGES BECAUSE AIMCO AND 3400 AVENUE OF THE ARTS TAKES NO RESPONSIBILITY. Putting my notice in tomorrow to get out of here. DO NOT RENT HERE.

Do not move into this place. I started living here in April of 2016 and have had terrible experiences. My roommate and I have made over 10+ service requests because something is constantly breaking. Started with my room blinds, shower door, cabinet in the kitchen, washing machine spilling out water flooding my laundry room (took 4+ visits to actually fix), sink overflowing, fridge water dispenser breaking monthly, and gross mold growing throughout my bathroom walls due to improper paint (I'm assuming). And I've had multiple experiences of service men coming into my apartment without consent. Then on top of all these problems they have towed my bfs car when he had a guest pass expired by a few hours when he visits almost daily. My roommate and I have also had a trash fee for not putting a trash bag "all the way down the chute" but when you walk into the trash room it has been FILLED with residents trash and unable to even open the door. The trash room is obviously very unsanitary and unkept. Fire alarms are going off pretty much weekly during early morning hours. We have had COCKROACHES invading our balcony and the areas surrounding our apartment. Then the worst of it all we have received harassment throughout our experience for smoking when neither my roommate nor I have even been home. Then proceeded to give us a 250 dollar fee "confirming" smoke was coming out of the apartment when the apartment was empty. And when confronted they say their patrol "confirmed it". The staff in the leasing office are completely insensitive and what seem to be attempting to hustle any money they can. Hoping to help anyone from having a terrible experience like my roommate and I have had.

Our apartment was robbed! Their locks are not safe! Cars are broken into all the time. We lived here before and it was a lot better. Now after moving back we have noticed an increase in crime! Management does not do anything about it. The local police actually told us to move away as this place is becoming unsafe! They refuse to install cameras even though we pay tons in rent for "security." Huge bug problem they have a big book in the office! All they want is money! They toes card all the time too! Go somewhere else if you actually want to feel at home!! UPDATE!!!: regional manager never contacted us and it's been two months! They just type the responses to cover their butts and make them look good. Sorry management nothing can do that! You suck...

My view from apt with pool view and waterfall . Palm trees branches not trimmed in over 6 months . A homeless person sleeping on the sidewalk , Consoldated Smart Systems service failed . Water pipe from building flooding the parking structure for months you would have to walk Thur this 5 inches of water to get to your car or apart Just got an email from leasing office stating there is a bad outbreak of bedbugs here . This is the 2nd emailing from this property management stating they have bedbugs and beware . Wtf Ok besides bedbugs which are hard as heck to rid of just know every single morning at 6:55 A.M . John Wayne airport starts theirs flights out . It's so loud they fly right in this direction . EVERY SINGLE MORNING I AM WOKEN UP BY THE LOUD AIRPLANE JUST TAKING OFF . There has been 2 airplanes in the past 4 months land their airplane on the freeway near by here and killing all involved . I think this is the only apartment complex it flys over . Apartments Michaelson does not hear the planes . So if u want to hear the airplanes LOUD fly over ya several times a day your in the right place here . If you want to be woken by landscapers moving lawn at 7:50 A.M. you hear it here. This place is very old come visit and see . They have 1 part time guard at gate who is barely there. The security cameras only see when u drive in a parking garage , they don't see anything else . And parking you have to pay $100 a Month for parking garage space , on top of rent here . THERE NO VISITOR PARKING SO DONT BOTHER. You have to park at South Coast plaza and walk over here . Or you will be towed and even though you have a handicap sticker they will tow you . They towed my aunt and we had to pay $400 to get it from Santa Ana Mo's Towing who has a contract with 3400 so they charge you anything . Internet Service doesn't work in any of the buildings so don't plan to work from home , you will be fired the service goes in and out and even though you put in a service request with Spectrum , or Direct TV they only want you to sign up with Consoldated Smarts System who they are contracted with and service is horrible. After u rent here every single person in the leasing office acts like they don't know u anymore . They are friendly when they want your business, once they get it they dodge you , ignore you , and say they will get back to you and never do . Trust what you are reading here, I'm not bitter, I'm only telling you my experience here, and there are SO MANY BETTER PLACES THAN HERE. You will see. And make sure you look at the walls and corners of each apartment they tour you through . There are bugs, cobwebs and even hornet nest in the ceiling of the patio. Oh which by the way, construction is going on next door to here ( building other apartment living ) they work at night so you hear beeping from the construction trucks at night . The vertical blinds in every apartment and the bugs that are in the corners of the floors should help u decide , this place needs a lot of care . The bedbugs alone should drive you away and check your clothes when you leave , you might find brown black speckled Tiny bugs on you. That's bedbugs , and you are taking them with u from here . And the elevator is broken all the time not to mention the water that drips on your parked car in the parking garage from these rusty pipes . I'm on the top floor and I hear people below me walking on these fake hardwood floors , they designed these apartments all wrong they should never have these floors above the bedrooms of below apartment . You hear everyone walking around and you shouldn't in your bedroom anyway . Good luck on your search . Don't let the swim pool and location fool ya, like I did. I could of been off jamboree there's so many apartment complex and u don't have the airplane Loud noise wake you up daily This place is very old & unclean . Right before I moved out the leasing management sent an email to all residence that there is a serious case of BEDBUGS going around on this property . I threw out my $7000 mattress just to be safe. I had a couple black some bugs on my mattress protector and got scared . I told management I'm not moving until they investigate my unit so I don't travel with these critters. The Bugman came out , he seems very suspect because I caught him in front office talking about me with the maintenance man but he said these black bugs cane in from the palm trees which I had already complained about the tree trimming for the past 4 months . Priscilla new regional manager told me if I could forward her the emails me requesting the tree trimming she would see about getting me some of my money back that I paid for a view of pool & waterfall & got nothing but bugs from these trees. I seen rats run up and down the tree trunk onto the branches

After living here for the past few months, 3400 had made me to leave another review once more. I would like to talk about how the staff care about your request. I recently had a problem in the parking area. I have parking spot 51 in the G building, and the next one (spot 50) is for COMPACT vehicles only. It used to be a mid-size SUV, but it wasn't a big issue because it parked within his/her parking line. After it changed to a Chevy Tahoe, the car never is parked within the line (it invades to our space). Now we only have very limited parking space that we need to be careful of the pole, and the Tahoe next to us. In addition, we are checking everyday to make sure if Tahoe made any scratches by opening his/her door. I and my wife felt very unpleasant by this parking manner and brought this issue to the office. I have submitted online request regarding this issue. I talked to the parking patrol people at the gate twice, and left a voicemail three times. I couldn't spare a time to go to the office yet. The people in the main entrance gate say this issue is out of their hands. After leaving multiple voice-mails and online request, I received 0 RESPONSE!!! I am leaving this review to get a call from them to resolve this issue (I wish I can make this sentence bold and underlined). This is worse than the worst DMV stories. I understand this parking issue created by other resident is not the management's fault unless the vehicle is owned by them. However, the bigger problem is that the staff cares 0 for you!!!! P.S. I am not faking this issue.

Customer care after move-out is laughable. Another reviewer commented that they will do anything possible to keep your deposit, and it looks like that is true. About a month before our lease end date, the leasing center asked my husband and I to move out 25 days early to accommodate a new renter after we had provided notice and then slapped us with a week's worth of rental fees following our move-out as an "early termination fee"--despite moving out early at their request, and despite the fact that the lease specifically states the resident cannot elect the early termination option (giving rise to the early termination fee) within 3 months of the lease end date. Their position when pressed is literally that only parts of the early termination section should apply, when it's convenient to them. The fee patently does not apply to us and yet "Customer Care" after move-out insists that our money will not be returned. Well, enjoy your one star review, well earned.

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

Unprofessional Management !!!

!!!! SAVE YOUR LIFE !!!! Don't make the mistake i made and do your research before signing with 3400 avenue of the arts. - the units, hallways and garages stink all the time. consider an air freshening budget for your living room, bedroom and bathroom if you wanted to move here. - bathroom vents don't have an actual pipe taking the air out, there's just a little vent circulating the air inside. so be ready to deal with moisture and stink in your living room. - there is no guaranty for you to get internet out here. Spectrum (formally Time Warner Cable) and AT&T are the *only* internet service providers here and some of the apartments aren't wired for internet access. so you may end up being the lucky one and realize you can't have internet access in your apartment after moving-in.

Moved in two months ago, the reason I moved in is because I attracted by the amenities. My roommate lived in a studio for a year, when her lease ended I decided to move in, so we went to office and ask about information, as other yelper said, bad management, no, it's the WORST customer service ever! 1) My roommate and I are 20ish students who need a co-signer. Last year, my roommate provided bank statement to approved. This year, we bought in the bank statement with a good amount of money. They said they don't take it anymore because of policy changed TWO WEEKS ago. Fine, after my dad made some phone calls and find a co-signer, no big deal. 2) We were looking at 2 bed around $2500 range. They offer us a classic apartment which is less than $2000. Great, we decided to take it right away. The day we sign the lease, the staff did the damage checklist for us and said that she will schedule maintenance to fix things. A week later, things didn't fix and we found more problems after our officially moved in, so we went down to the office and told them, the bedroom door can't close all the way, the walk-in closet door can't close, some lights can't turn on...... We also found that she didn't make the request to the maintenance for us. No apologize, just said she forgot. We also tell them we didn't expect there are so many problems. She said because we live in the CLASSIC apartment. Be careful taking the lower price of CLASSIC apartment. 3) After we sign the lease, she didn't give us a copy. Until couple days later, someone put it in front of our door. 4) Same as another yelper review, when you move out they rip you off on the deposit. The studio apartment was only carpeted in the walk-in closet, that little piece of clean carpet cost $150 to clean. 5) The most stressful and mentally killing us are the complain letterS we received on the first month from the downstair neighbor complains to the office. The patio was originally gross. They moved in around the same time we did. The very first time I was sweeping the patio, she claims the dusts are falling down to her patio. A week later, the office send us letter that we watering plants, which we don't have any. Dropping pet urine when someone on the patio? Is that even possible they pee into a 1 cm crack, and there were people below, how coincidental? Dropping cigarette butts and ashes? The butts are between the cracks the first day I move in. Other than cigarette, there are peanuts, straws, gums...... We ignore the first letter, because obviously isn't intentional. We receive letter again, so I sent some pictures to the manager how nasty the place they gave us, and also complain about the service and attitude we've been receiving. We live in a penthouse but we can't even clean our own patio because our no life neighbor watching us and taking pictures. How comfortable living is this? 6) Almost every apartment have dogs in the dog's building. Other dog barks, our dog barks. People complain us, we complain people. I've notice the office had changed some new staff. New security guys looks way bigger than before. I feel much safer. The maintenance team did wonderful job fixing our apartment, not just the request, they check other things for us and great attitude. The office finally leave us alone. Hope the day when I move out I can give them a higher rank~

PARKING IS TERRIBLE Okay, first of all, even if you buy the parking for $60/month, (yes $720 each year just. to. park.) you're literally parking underground and walking two flights just to get to the first floor. Don't even get me started about the guest parking! There's barely any room for guests, and when you do have a guest, they charge exorbitant amounts to your guest... why even charge for parking? This is so ridiculous

Save yourself the time. Keep searching. Do not live here. I have been living in California since 2016 and this is by far the absolute worst place I have ever lived in my life. All they care about is locking you in the lease. Once they get you in the lease, you will absolutely notice a decrease in customer service. They 100% over promise and under deliver (ESPECIALLY EVERY PERSON IN THE LEASING OFFICE). Packages are stolen from the mail room, management gives 50% effort (if that), and it is overpriced for what you actually get. I signed a 16 month lease and they gave us the wrong apartment. The apartment that we thought we were getting was taken and we had to compromise with something we didn't really want. It was either compromise or have no where to live at the time. Management didn't care, but gave us free parking for 6 months. We still have time left on our lease but we are eagerly looking for other options. DON'T DO IT!

The reason I am giving 1 star only is because of safety. Everything is right what everybody wrote below except the safety part, nobody write about the safety which in my opinion is the most important thing in the World. I live here for 14 years and my car was broken into twice, windows were smashed, things were stolen, I also have Harley-Davidson and twice parts were stolen from my bike in front of camera. The single girl moved next to me and 2 months later her car was broken into with smashed windows. I called Police several time and they said that 3400 Apartments has a serious safety issue with high crime ratio. The management is totally not prepared how to deal with this issue, for 1 year I want to show them how anybody can get in without electronic key and none of them is interested to see this. In 14 years I have witness so much crime and so many cars broken into that I don't even want to give you the number because it was too much. I know 1 thing this is my last year of leaving here it is nice place but I don't feel safe anymore and this I know for sure will continue. So if you don't mind your car being broken into or if your car is really old, than you will like this place because everything else is fine. Thank you Roman Machutt from 3400 Avenue of the Arts

Want to have friends come to your place? They will have to pay BY THE MINUTE. They are charging up to 50 cents a minute. The parking area smells and that's an extra $60 to get your windows smashed in. I think Motel 6 has better security and safety.

Renter beware - if you break a lease early you are on the hook for two months rent PLUS a two months rent penalty. They do not care about you.

Honestly the worst place I have ever lived and I've lived in some horrible places. Yeah it looks nice but the management is horrific. The people they have working there are either dumb or just rude. I went straight to the leasing office because of a leaky sink and I couldn't get through to the service extension, the lady in the leasing office told me that wasn't what she does and that I just had to call or send an email. Seriously? This specific lady has always been unhelpful when would (unfortunately) go in to the office. I actually wanted to end my lease early but then actually had to due to personal issues, so thank God I didn't have to spend a whole year here. Also got the apartment professionally cleaned and left nothing in it but still was charged over $300 for cleaning fees after spending thousands in lease breaking fees and also having to pay for everything even after I moved out. They never told me that after you sign the lease break, no changes can be made to what you pay, so I had to pay for all my parking spots and pets after I had already moved out because of their lack of informing me about that. Get it together

Moving here , was a mistake. They just keep the surface clean but since we moved in 2 months ago, we have every day new problems. Worst of all is the parking area and the entrance door. It smells and is just disgusting. No wonder it attracts pall kind of cockroach. Be aware that they allow big dogs such German shepherds and some residents walk them off leash!!!!

This community genuinely sucks, not worth living in at all. Majority of residents suck, people steal packages and food deliveries. Management sucks, they're negligent and seem to not care at all about the comfort and safety of their residents. The walls in my unit aren't even straight, the floors are not even close to flat. For months straight and years prior, cars were getting broken into with smashed windows and cut convertible tops with no action taken by management. Homeless people were hanging out in our garages leaving trash and feces everywhere. The shower in my bathroom flooded leaving other peoples urine and feces all over my bathroom and leaked into my closet and outside the unit, ruining my clothes and other belongings. Management did the bare minimum to resolve this and promised to compensate me for damages but never did. The maintenance team also instructed me that they would need to remove all the drywall that was affected to avoid any mold growth, however, management told them not to as it was "unnecessary". They have put my health at risk and did nothing to compensate me for damages. On top of all this poor management, they just did a huge "parking upgrade" and just repaved the asphalt and removed all visitor parking spaces and moved them to outside the gates and now charge money for visitor spaces. As if this doesn't sound dumb enough, there are thousands of units and only about 10 visitor spaces now. You now have to download an app and pay money just to have a guest or family member visit you, makes no sense. My one unit pays over $3500 to this community yet they continue to grab for more money while providing the bare minimum comfort and security to residents. I would advise not living here until management learns how to use their heads and delegate money properly.

If someone mentions that they stepped in someones dog urine, barefoot, right outside their door, that should automatically trigger an apology response and provide preventative methods as this is not a one time occurrence. There have been multiple water leaks in the F-building parking lot that appear to be floodlike. The water is removed, but not in a timely manner. The process of removing all the water isn't efficient because for the past week, we haven't been able to park in our assigned parking spots. It was verbally communicated to the management department that there was still water remaining in our parking spots. We were assured that it would be taken care of and today is the 5th day with no follow through. There also should be stricter preventative measures to avoid there being unnecessary bags of trash outside the trash shoots. The trash shoots are not full at all and certain residents feel the need to leave their grocery store bags filled with trash, outside the shoot. The recent notice sent out from leasing office in regards to trash outside shoots was OK, except for the most important part, the reminder that If found guilty of leaving trash outside shoot, there will be a fine of X-amount. To conclude, there should be better follow through and a goal to be more proactive to avoid this type of feedback.

This place use to be nice, but has been on a steady decline the past 2 years. I'm not even sure where to start. If I could give this place less than 1 star I would. Here's a laundry list of reasons why you should steer clear of this place. 1. If you like your car clean, forget about it. Gardeners armed with leaf blowers love to blow dirt and debris all over your car.2. If you like peace and quiet, the yappy dogs with sh*tty dog owners have more right than you in here. Don't expect security or management to have your back. You'd have better luck calling Animal Control. 3. Multiple car break-ins. 4. Multiple apartment break-ins.5. Many products are made in China.....but chinese babies are manufactured at 3400. This place is a Chinese baby factory!!! There's still a placenta stain from where a mother gave birth in the hallway. Gross.6. Trashy neighbors. Literally and figuratively. How easy is it to throw trash down the chute? Instead loads of smelly disgusting garbage gets left strewn about waiting for someone's mother to pick it up.7. Dog sh*t everywhere.8. Management is AWFUL. Maintenence has entered my apartment multiple times in the past without my permission. Two knocks and a turn of the key doesnt warrant permission to enter!!!! During those times I couldn't get a towel on quickly enough. This is humiliating and extremely terrifying for a woman. My husband informed the manager "Matt" of this issue and he was rude, unapologetic and a major A**H*LE.Bottom line, I used to love it here. We used to love it here....I rarely write yelp reviews but I feel the need to warn people about what they're signing up for if they live here. Stay away! Live anywhere else!!

Just put my 60 day notice in. Totally looking forward to moving out! So let me share a bit of my experience with you all and hopefully help you make a smarter decision! There are roaches! Which is completely unacceptable unless you live in the ghetto and are on section 8 or pay 600 for a 2 bedroom! I moved here from Newport Coast thinking I'll get for more my money, yea not so much! Loud rude neighbors. Roaches, cars broken in to and on top of cars being broken in to they want to charge 110 additional for you to park in garage parking!!!! I have never in my life lived in such horrible conditions. They're charging Newport prices for ghetto Santa Ana living! Do not be fooled by pretty pictures on the website! This place is garbage at it worst!!! Luxury living with roaches and car theft. Good luck with your search! Don't let it stop here!!!