3400 Avenue of the Arts Apartments

"Luxurious Costa Mesa Living" There is frequently dog piss, beer cans, or spit in the elevators -- when they are working. The gym looks nice but is kept at roughly 77 degrees on good days and can be around 79-80 on worse days. Droves of steroid fueled bros congregate at the pool with red solo cups braiding each other's hair and listening to miley cyrus or whatever it is that they like. The inside of my unit looks nice, but i can usually hear my neighbor's stupid useless pocket dog. Don't move here.

Lived here for over three years and had enough of this crappy place due to problems in the last year and half. I canceled my lease and paid big bucks to leave. Why i am leaving: 1. Unclean and filthy living environment. Pet feces and urine everywhere. ( i will try an post 30+ picture if it lets me) trash left everywhere. Carpet stains everywhere in common areas. 2. Weekly car break ins 3. Illegal pregnancy ring run here. It is common to see pregnant Chinese speaking women walking in groups. Property next door was busted by homeland security. Look up in oc register for more info. 4. Pets roam free with large dogs. 5. Much more.... Dont live here!!!! I can provide documentation and pictures for all above mentioned.

If I had zero stars, I would choose that option. However since they don't, I guess I'll give this place 1. This place has a ton of potential however the management is the worst you will see across your history of renting. First issue is break-ins. Yes they happen everywhere but when you have police called here on a daily basis something is seriously wrong. We even witness the unauthorized visitors breaking into cars and managements response is we cant do anything... Call the police. By that time, they are long gone and go off little evidence since this place has 0 cameras. So huge waste of police and tax payers time. Second issue is their dog park. They are so proud of this dog park that anyone can just walk into. We've had our dogs attacked by visitors and when reported to management, one in particular just rolled her eyes. They don't really care here as long as you pay their rent. ALL ABOUT MONEY HERE. However they invest very little back into the property. Think about it... Renovating an apartment lets you increase rent prices all day long.. of which they do proudly. When it comes to putting up security guards or cameras.. No way. That's an expense. And they do not want to spend money on your protection or comfort level. SIMPLY PUT.....THERE ARE MUCH BETTER OPTIONS OUT THERE!!!

If someone mentions that they stepped in someones dog urine, barefoot, right outside their door, that should automatically trigger an apology response and provide preventative methods as this is not a one time occurrence. There have been multiple water leaks in the F-building parking lot that appear to be floodlike. The water is removed, but not in a timely manner. The process of removing all the water isn't efficient because for the past week, we haven't been able to park in our assigned parking spots. It was verbally communicated to the management department that there was still water remaining in our parking spots. We were assured that it would be taken care of and today is the 5th day with no follow through. There also should be stricter preventative measures to avoid there being unnecessary bags of trash outside the trash shoots. The trash shoots are not full at all and certain residents feel the need to leave their grocery store bags filled with trash, outside the shoot. The recent notice sent out from leasing office in regards to trash outside shoots was OK, except for the most important part, the reminder that If found guilty of leaving trash outside shoot, there will be a fine of X-amount. To conclude, there should be better follow through and a goal to be more proactive to avoid this type of feedback.

For what you pay in rent living here (over 1.4k a month) - this is what you get: a washing machine that can't fit your sheets, ac/heater that is loud and rattles the vent, walls that are paper thin, loud music on the weekends that go way past 11pm, drunks screaming on balconies, no security helping regulate the noise, and the floors are so thin you can hear every movement from the people that live above you. BTW as I've been writing this review I've been listening to Arab music blasting from someone's apartment for the last 2 hours. Look elsewhere. This place is a nightmare. OH and I've already had a package (a $300 nightstand) stolen from the delivery room. It was the first package I had delivered here and the last. They put your large packages together in one bin with 2-3 random strangers packages. I saw the reviews and thought what you were thinking- it can't be that bad, there is always bad reviews on apartments. No. It's all true.

TERRIBLE. DONT SIGN A LEASE, FIND A BETTER PLACE. This place is going downhill fast. I really don't know where to start. Do I start with the fact that when I signed my lease that under security measures we had a security patrol, KEY FOB entry. Now in order to cut costs and corners they took away the patrol and security and added a sticker scanner with claws and an arm (previously you used a clicker to open your gate) a keypad to get into the building (used to just use a key fob) I am now forced to remember a six digit pin in order to get inside the building. Not only that but now I also have to put in this same pin to go up to the penthouse floor level to my apartment. It's funny because this was introduced as a security measure but anyone can literally enter the elevator and ride up with me because I usually come up from garage level. So anyone from Lobby or any other floor now has access as long as I already punched in my code. This of course brings about the other issue of being very uncomfortable while putting in your code around other people or asking them to turn away or trying not to put your code in at all!! They assume that this is safe and secure!? When I used to be able to just swipe my key fob especially with my hands full I am now forced to set everything down on the floor to be able to punch in the key code not once, but twice!! My vehicle UPass stickers to get into the complex wouldn't work and I had to had them redone several times! Now let's move on to the ridiculous smart locks they installed. I WAS LOCKED OUT OF MY APARTMENT AND IT TOOK MANAGEMENT 3.5 HOURS TO CUT MY LOCK OUT! Why? Because they were not smart enough to install keypads that actually had keys as a back up! So imagine me coming home and having a business trip planned the next morning and leaving myself enough time to shower and pack the night before, to be locked out until well after midnight and having to reschedule my trip due to this none sense that should have NEVER happened to any resident! My neighbors were very upset, imagine the noise from saws after 9pm. Imagine if you had stepped out for one moment to throw away trash and this happened to you? And your newborn baby was inside alone now and you cannot open the door because it's jammed? That's what I went through. Let's move onto the fact that service requests were being closed out without completion. How about the standing water in the garage breeding mosquitos? Or how about the burst pipe in building A that was pouring water over the electric car charger and charging water that was flowing right to my vehicle essentially ruining my paint from the splashes. Or the fire alarm that goes off on Lobby level of building B for hours or DAYS AT A TIME? What if a real fire happens and the residents think it's a fake one as usual? THATS A SAFETY HAZARD! THATS DANGEROUS AND ILLEGAL! I have called and written about these issues many times and I am sure I am one of the most hated residents in the community by management because I call them out on their shit. I pay $4,200 a month and expect to have better quality service. They keep cutting corners and making the living conditions worse for everyone around. I was told that the residents like the new system yet every resident I spoke to dislikes it and I am reading below many hate it here as well. Check your contracts people! What did you sign?! We didn't sign for keypads, we signed for key fobs and this is basically a bait and switch! I am carefully taking pictures of every thing and making a huge file with dates and incidents and names.

Oh dear Carol from customer service. You know what kind of customer service we are talking about right? It's nice to see it forwarded to the regional for contact. But a clear example of their lack of customer service never heard from any regional. One more example why people should stay away! One more example of no follow up.

Putrid service, unprofessional management. I would avoid this incredibly dysfunctional community like the plague. From the day I had to sign the lease online three times to the late service calls, their rude and unprofessional management staff, lack of professionalism, hidden fees and pathetic customer service. Its by far the most misleading and bizarre place to live in Orange County. Don't even bother to visit and if you do "caveat emptor" aka buyer beware!

DO NOT MOVE HERE. we were there for 4 days and got out of that mess as fast as we could. thank god they have a 30 day period where you can decide to get out of your lease. the gym is nice and so is the pool. but to pay 2000$ and up for a shitty apartment in Costa mesa? yea right. not only that but one of the women who works there is a complete bitch. she was a major factor in why we left. and made some of the small problems much bigger, at first when we did our walk through the apartment didn't look bad. but after we moved in we noticed chipping cabinets, the shower was dirty when we moved in and had rust on the drain, the cabinets were from the 70s, the windows were cheap and stuck when i tried to close or open them, and all of the appliances are so cheap. not even a brand i have heard of. also we were told the street noise wasn't that bad...yea right cars race down that street all night and it sounded like we were in new york city. not to mention a car alarms going off in the parking garage for 30 min at 3am. the garage made it echo nice and loud. but its OK who needs sleep! also when i called corporate to complain about the rude employee who yelled at my husband, they said i would get my deposit and pre paid rent back in 7-10 days. well 12 days later i got a stupid note saying i would get it in 10 days. why not just send the check? it doesn't make sense to me. this whole experience wasn't a pleasant one and they are effecting me even after i moved out. take my advice...you can get something much nicer and cheaper a block from the beach instead of 3400 which is on the border of the ghetto in Costa mesa. RATING IS 0 STARS

Like most of these comments sadly it is very true. Don't get me wrong it is a beautiful place, I love the gym, the pool and the movie theater, all the nature and Ashley. But when you sign the lease you are trap and it's like you don't exit any more. The main problem is security. My car has been broken into 3 !!! Times and I pay for the $50 dollar parking which is cover parking. I under stand it's dangerous anywhere but for a "luxury" apartment for this to keep happening and them not having any cameras or security is absurd. Don't even get me started on how bad the service request are and how long they take. I had a guy fix my sink ( they flood all the time ) and I seen that he took my towel, I let him because I wanted to see how far he would go and he ended up walking out with it until I stoped him and told him to give me my towel. But there is one service person that is really good his name is Dan, other than that they don't know what they are talking about and won't get back to you for months in what you requested. Their management is rude besides Ashley she is amazing and very very helpful. The elevators always break, they are always doing loud construction. I don't want to seem like I am hating on these apartments but there are better options around here. IMPORTANT : save up about 1k when your lease is about to end and you are about to move out, they charged me 350 for cleaning service and 600 for damages which there was non. I came and talked to their management about the 600 charge and they said it was for the paint, luckily I took a video of the apartment before and after and it was the same as when I got it, so they had to take that charge off. Also VERY IMPORTANT: look into the skyline apartments right in the same area, almost the same price with waaaaaay better management, updated apartments, great views, the pet fee is less, and you get more square feet, they have great security and lots of cameras. I would recommend skyline apartments if not then the mark apartments. Don't get trapped please it's not as great as it seems. Come to the dog park and talk to people hear their opinion, but me personally don't recommend these apartments. I had a 5 star review when I moved in because I was so exited and blinded, but after a couple of days everyone's comments on these apartments started to become a reality.

Avoid at all costs. There are very few pros with this complex, but, in the interest of fairness, I'll disclose those first. In general: (1) the on-site management staff (not the HQ AIMCO staff) are responsive and helpful in resolving issues; (2) the grounds are nice . . . with the exception of the main pool area (more on that in a minute); and (3) the apartments can be large - depending on the floor model. Cons I. Common Areas are Dirty The main pool is not taken care of and frequently has debris floating in, and on top of it. The residents trash the cabanas and leave food and beverage waste everywhere with the assumption that "someone else" will pick it up. The residents leave trash in the hallways and in the garages - the garage trash, in particular, is rarely, if ever, picked up unless it is in the always overflowing trash can near the elevator entrance. This is the case in the C building where I lived - I'm assuming it is the same in all buildings. Residents let their pets urinate and defecate in the hallways and in the garage - in particular, there have been large, numerous, piles of dog diarrhea and puddles of urine near the entrance into the building from the C building garage which are difficult to avoid stepping in. The on-site manager finally sent an email out about this after approximately a month of it going on. II. Water Issues The C building garage floods anytime it rains and, in the lower level, the water leaks from cracks in the ceiling . . . rad. The water puddles in the garage for weeks after it has rained indicating a drainage issue. American cockroaches - which the management euphemistically call, "water bugs" (a totally different, but equally nasty species) - abound. They love water (the complex has a ton of fountains, pools, grass watering, flooded garages, etc. - even when SoCal is still in a drought) and hate cold weather - i.e., they like to hang-out in warm apartments and are disgusting. III. Smoking The complex claims to be "smoke free;" however, many of the residents chose to ignore this. The participants/beneficiaries in the large Chinese anchor baby/birth tourist operations, which are involved in a huge number of residences and on-site commercial kitchens/food delivery services, smoke cigarettes like the world is going to end tomorrow. The college and high school students enjoy smoking marijuana on their balconies and share the second-hand fumes with their neighbors for free (how generous). The residents CAN be penalized, but, only if the cracker-jack security personnel (more on that) "catch" them in the act. IV. Security Issues As noted by other current, and former, residents, security is a MAJOR issue in this complex. Several weeks ago SEVEN vehicles were burglarized while parked in garages which are WITHIN the gated community. The gates into the community - both the car gates and the pedestrian gates - frequently malfunction, so, no surprise re the break-ins. Most of the security personnel do not look at people driving in to the community too, so, there is that issue as well. When calling security, it often takes them a while to respond and they may go to the wrong building when responding to an issue. By the time they actually do respond, the issue - such as the smoking noted above - is no longer actively occurring . . . the residents just wait until security leaves and then start smoking, partying outside at 1130PM on a week day, etc. V. Security Deposit Issues Don't expect your full security deposit back - AIMCO HQ WILL find a way (whether legal or not) to ding you. For example, I agreed to the $145 cleaning fee before move-out since I didn't want to buy their special cleaning chemicals/do it myself. However, AIMCO also decided to charge me $123.96 for painting. Upon calling AIMCO to discuss this issue, they had several lame excuses regarding the charge and claimed that there were "several scuffs and a smudge" which necessitated the fee. I explained that, under California law - specifically, Cal. Civ. Code s. 1950, and the California Department of Consumer Affairs' Guidelines for Landlords (available here: http://www.dca.ca.gov/publications/landlordbook/sec-deposit.shtml) - these "scuffs" were "ordinary wear and tear." The AIMCO employee responded, "that's not our interpretation." I said, "you don't abide by California law?" No response. I then asked if holes from pictures were "ordinary wear and tear," and whether "residents should be alerted not to hang pictures lest they lose their security deposit." I received a lame, completely arbitrary answer: "picture holes are ok, scuffs are not." Had I known of this "policy" I could have wiped the scuffs off with a sponge and a cleaning product. This "policy" is explained nowhere in the lease, on AIMCO's webpage, on 3400's webpage, or by management. It is arbitrary and not explicitly stated anywhere. BEWARE!!!!

Be aware! Aimco is evil! I've lived in many apartments in my life and have never experienced this much anger with any other community not even Irvine company! They have a 60 day move out notice! No other place I've lived had such rules! They will not let me move out on the date my lease ends because a 60 written notice is required and now are making me pay for one extra month at $1000 more than my regular rent! There pool is way to busy almost impossible to use during summer time! In the one year that I lived here 3 cars have been broken into, they have one person as security for the complex! They have a bunch of rules that they can't enforce! Like the no smoking! I see people smoking every day! They say no guest pets! My neighbor had a guest dog almost every weekend! All in all terrible experience! They interrogate my guest at the door, then they come in and there is no parking, again because they can't enforce their rules! But if they can get more money out of you they will for sure enforce the rules! This place sucks! Just looks nice!

This place is shady. They should rename their apartments "scam of the arts" because they are scamming their residents. Ridiculous fees constantly getting added to your lease. Management thinks if they just smile and nod, their residents will be okay with handing them thousands of dollars. There are so many other apartments around the area, I would not bother with these cheap apartments they try to sell to you as luxury apartments.

I currently live here with my wife but I would not recommend these apartments to anybody! The walls and ceilings are paper thin and we are still waiting for the maintenance department to install broken blinds from the last renters. The place is a patch job to say the least. They put a lot of money into their dog park and landscape but go cheap when it comes to major repairs and remodeling the buildings. The floor shakes when the neighbors simply shut their doors. The property looks decent from the outside but once you have settled in you'll know what I'm complaining about. The Leasing manager Matt has also been very rude to my wife and belittled her over a phone conversation. He is a liar and someone you certainly should not trust. Nobody on the staff seems to be on the same page and frankly if we weren't about to have a child I'd pack up and move out. There are plenty of other options in the area! Don't be fooled, LOOK ELSEWHERE!

This place is disgusting. The trash shoot is always filled and because my bedroom is attached to that wall my bedroom reeks like garbage and it comes through the crevices of the walls attached to my restroom and master bedroom. the carpets in the hallways are filthy with dog feces, dog fluids and vomit. They never deep clean the living spaces attached to our Apartments. The customer service from the manager Matt is rude, careless and yells at everyone that brings up an issue. He totally carries a chip on his shoulder and is always ready to defend himself instead of finding a solution to better the community and living standards. Do not waste your money here.

I've lived at 3400 Avenue of the Arts for multiple years, but recent events when my lease is coming to an end have turned my experience into a nightmare. They slapped me with an $847.42 fee. The reason? I didn't give a 60-day move-out notice. They charge more than my daily rent for each day of delay--pure exploitation. To make it worse, they found a new tenant within two days, yet they're still forcing me to pay this extortionate fee. This isn't just unfair; it's downright brutal. If you are considering moving here, think twice. They will exploit you with hidden fees, offer zero support, and make your life difficult with their poor management practices.

This place is all looks. The apartments looks nice but the management is horrible. One of the worst places I have lived. For all the money you pay they take forever to respond to the work orders. There is a lot of unrest between the community as we are fed up with Matt and the complete management chain. Place go to the enclave at least. Or move to Irvine it's worth it, same price pretty much. 0 stars

This place used to be good but it all went downhill in the past year. Look at the reviews. I swear this place had a 4 star average at one point but its been rapidly dropping. Security? Nope. Like many other residents here I've also been victim of a car break in. Security cameras are just for show. No one patrols the premisses looking for suspicious activity. Noise? Plenty of it. Street racers, upstairs neighbors, fire alarms... Seriously, the fire alarms have gone off in my building atleast 5 times in the past 8 months. Who's here turn it off at 2am? Management? Nope they're home sleeping. You have to wait for the single security guard inside his soundproof cube to come by, if he's even there... Cleanliness? Look at the pictures in the reviews. Roaches and trash everywhere. Yeah it really looks like that. Good luck keeping your patio clean, you can see right through the slats above or below you. Urine, bird seeds, dirt, trash, all comes through. Parking? All visitor parking has just been eliminated! I guess they needed more money from assigned paid spots. Let's hope they invest in working security cameras and actual security patrol. If you're looking for luxury check out the NEW construction at the Avalon in Irvine or Nineteen01 in Santa Ana. Luxury at this place? not anymore.

Amenities are fantastic, but the walls are eggshell made... cannot sleep frequently because of my neighbor upstairs that stays awake until 4 or 5 am... I cannot wait to move from here... :(( If you decide to live here make sure to be in the penthouse...

Unethical business practices by those in upper management. Be safe and look nearby for other apartments that are upright and just as beautiful. You'll save your time, as life is so short, and your money, which you've earned. This corporation won't serve you.

Don't move here please for the love of god. Roaches, secret charges, and shady business practices. I can't stress enough how bad my experience was here. Horrible management, maintenance, and bug problems. First, secret charges: I moved parking spots to a cheaper spot, and after I spoke with management, they told me that I'm good to change spots and they'll adjust the payments to my lease. COOL. Couple months later, I get a notification telling me that I need to sign some documents from leasing office. It was to sign for the new spot plus the old spot I was paying for??? As soon as I read the print and I asked, the guy literally said "oh, my mistake, you don't need to sign", then why would you tell me I needed to sign? Roaches are a huge problem because people here are not clean. It's disgusting, I hated it. Found a ROACH nearly every day about to die in my apartment. Worst of all, trying to leave this place. 60 day notice, OK, so gotta think fast to find a new place. Gotta pay the rent, plus another two months just to leave, SO expensive. Then I don't get my SECURITY deposit back. Why? "cleaning services". A thousand dollars for cleaning? Mind you before I leave, cleaned the apartment spotless, fixtures, appliances, etc. Worst of the worst? I had to pay for the amount of time that the apartment was not occupied after I moved out. THIS is in the lease, and they don't tell you. So if you leave in JUNE, and no one leases for the month, they prorate it by day, and you still have to pay for gas, water, amenities. You will not get a hold of management after you leave because they no longer provide a product/service since you no longer pay rent. Legal robbery.

This place has nice waterscapes and it's nice having your laundry within your unit. The maintenance personal are friendly. Unfortunately, 3400 does charge extra for parking, $55 a month per vehicle, and at least one/two vehicles get broken into because security is an absolute joke! If you get a bunch of delivers 3400 WILL NOT let you receive packages to your apartment. Instead, 3400 force tennants into a locker parcel system (which will charge you) that has only one location; I have seen many tennants carrying packages across the entire complex (3400 WILL NOT be helpful). The dog park is utterly disgusting, and they say pet friendly only to collect extra money. 3400 DOES NOT use this money to upkeep the dog park; the wood chips were not changed out once in over 15 months. Also, many of the tennants bring their dogs with fleas, and when I first moved in several tennants warned, "3400 had a giardia outbreak." If you are forced to move here enjoy the waterscapes and beware of your personal belongings. 3400 WILL ENTER your apartment WITH OUT notification!!

Wish I could give zero stars. Do not be fooled. The complex seems great at first, but there are many ongoing issues that will never be addressed regardless of complaint. 1- The management refuses to answer the phone 2- stagnant water flood in parking garage for weeks at a time, must walk through water to get to your car. ongoing issue for years 3- FREQUENT water shut offs. 5 times in the past month 4- multiple tenants complaining of rats 5- Cars being broke into frequently. Complex does nothing. 6- They have made multiple "efforts to improve the community" which have been extremely unsuccessful. i.e. you must remember multiple codes, security risk, wait in a car line backed up down Ave of the Arts to get into the complex because of the "new" entry system 7- VERY loud in short, do not move here. Every other tenant I have spoken with is extremely unhappy, with some getting attorneys involved.

You think you are moving into a wonderful community and that the office and staff members will take care of you, since this is suppose to be a place called home. I only lived in these apartments for 5 months and I've had constant problems and miscommunications from day 1 till I left. I moved in with a rat problem that wasn't taken care of right away, I almost had to call vector till I told them I would, and all of a sudden they took care of it. I had a rat problem yet again at the end of my move and no one helped. And we pay for pest control? Trying to charge me for amounts that are unnecessary, wrong explanations on the paperwork and trying to cover themselves up by verbal wording. The staff has poor communication with one another and can't get anything correct. I am being talked down to when I was trying to move out and finalize correct paperwork and their own staff manager( I'll save your name) even said to me why didn't you talk to me, am I suppose to go through 3 different people to get to you when I'm being told by one gal they can take care of me and from what I believe are giving me correct information. I am deeply sorry that I have to stoop this low and write the truth as I'm still dealing with correct paperwork and charges after I had already moved out. You treat your residents as if we are checking in and out of a hotel, only wanting costs and don't care what we have to say or that this is or was out home. You all know who you are and because of you, you cost your review to be poor for the people who probably take their time to make sure everything goes well. There's more to say but I won't reveal or your dirty mishaps.

My Car was broken in for the 5th time today. I won't even bother reporting this to the office. Why pay a large parking fee when there is zero security?

They want you to pay $60 to park here on top of high rents. Their newest lovely feature is no guest parking guess now have to pay per hour to park in a visitor spot here.

Two weeks ago someone attempted to steal my motorcycle out of the garage. I made a report with the office and police. The office said they would get back to me after they review the security camera footage. The concierge looked at the tapes the next day and found the camera didn't actually work. The office never got back to me so 16 days after I reported the incident I went back down to the office to seek answers. The office management seemed like it was the first time they were hearing about the incident. After then being informed that the camera doesn't work I inquired about when it was going to be fixed because it is now 16 days after they found out it wasn't working. The answer was "we're in the process of finding out". I spoke to residents that park in the spaces next to me and two of them have had bicycles stolen, one reported it to the office and one didn't. The one that did report it got the same answer as I did. His incident happened three months ago. I went back down to the office to speak further about the known break ins and broken cameras and the woman told me the office manager would call me the next day. The office manager never called and I was told he instead went to a company softball game. Apparently company softball games are more important than issues from residents. It seems like the only way to get a response from management is to post on social media as made evident though other yelp reviews. If someone were to ask my opinion about moving in, I would strongly advise against it.

I have lived here for several years and was happy. Recently they refinished the parking structures and decided that they would remove 100% of visitor parking without giving notice to the residents. When people complained the managerment told residents to illegally park in fire lanes. It is now coming to light that there will be visitor parking outside of the complex but residents will be charged $2 an hour to use them and it will only be 15 spots for the entire complex. DO NOT MOVE HERE! DO NOT MOVE HERE. MANAGEMENT DOES NOT CARE ABOUT ITS RESIDENTS.

The security is zero I live here for 4 years now and someone brake to my car 2 times in last 3 months it's coast me more than $1800 it's append to most of the residents in the complex we pay here enough for getting at least good security so we can sleep and not thinking that maybe go to brake your Windows and stolen everything The have a few cameras inside the garage parking but you never can see it .

Don't live here! Unsafe, unclean, illegal activity. Look at ALL posted picture to see unclean environment.

This is the absolute worse place I've ever lived. My wife just puta review up here, and mysteriously now it's gone. The noise is ridiculous here, and our neighbors keep dropping cigarette butts, bird seeds, and water all over our balcony. The management team said that they will talk to them, and that they will send somebody to clean up the mess today..... Another lie, they never showed up after we waited here all day for them. The positive reviews on here have to be from people who lived here previously or were paid to leave a review, because this is the worst place I've ever lived. 2400 dollars a month, and I can't even go on my balcony. I made a huge mistake moving here, but hopefully I can help others from making the same mistake, STAY AWAY!!!!!

3400 Avenue of the Arts has been the worst complex I have ever lived at. I actually sat in the office waiting to be helped for 45 minutes yesterday due to them not returning my call or emails for a matter that was very urgent. As I sat there, I overheard them give a potential resident the same spill they gave my roommate and I when we were looking. I wanted to run after the lady when she left to tell her that half of what they just fed her was a lie. You never get someone to answer your call directly, it's an automatic recording that eventually sends you to a voicemail and then they rarely return your call. You have to go into the office and wait every time you need something. For us working professionals with busy schedules, that's a tough situation to be put in. When I first moved in, I was happy because the apartment is spacious, but over time you realize how awful their resident services are once you move in. They capture you in the original pitch and then they never do as promised after you are a resident. I wish I could say positive attributes about this place because it's the first place that I've loved based on the size. I also love the way I decorated our apartment, but DON'T DO IT! It's not worth all the headaches later. Don't you want a landlord or residential manager that is accommodating? We have been excellent tenants, rarely home due to work, quiet and friendly and just wish we were given some respect in return. I'm sad to say that hasn't been the case. We are moving out in December. I recently heard from friends that used to live there (wish I was warned prior) that 3400 Avenue of the Arts never give you your full deposit back - that they find some excuse to keep part of it. I will update my review when that time comes to let you know if that is true. Good luck on your search! NOTE: Please disregard the person that followed up with a response from my review. 1) My name is not Ryan. 2) I do live at 3400 Avenue of the Arts, currently. I don't move until December. 3) I would never live at the location of the images you posted. I have higher standards. 4) I moved from Oklahoma prior to living at 3400. Nice try though!

I have lived here for 2 years and this place has gotten worse and worse. I've had multiple items stolen from the parking garage on 3 different occasions. They recently started charging residents $150 per day to use the pool cabanas during holiday weekends, Shouldn't the $2200 per month rent on a 1 bedroom apartment cover that? The topper, and reason I'm writing this review, is that the maintenance company, who is 3rd party company, changed my locks today for no apparent reason and won't let me back in my apartment! When I came home from work today and tried opening the door the key didn't work so I drove to get another key, in disbelief that they would change my locks unannounced, and sure enough the other key doesn't work either. So I called the gate, who gave me a phone number for emergency maintenance. Someone named Roger answered, I explained the situation and Roger said he will put a work order in... a work order i thought? So I stepped up the urgency of my tone and said something like "i need to know when your going to open the f*#*%ing door Roger, this is pretty important, can you at least call me once you have found someone to come unlock my door? He said "I'm only going to warn you one time not to swear" I said "you would probably swear too if you got locked out of your f@&$#ing house!" At that point he hung up on me and I've been sitting here by the stupid &$&ing fire for over an hour waiting for a call from Roger... this is my nightmare! Don't make the same mistake as I did and move here. **Update** I am writing this update the morning after, I originally got home at 6PM and submitted the work order to have my locks fixed. I called to check on the work order 3 additional times at 6:45, 7:30 and 8:15PM- a different person answered each time who was not able to confirm that a work order was in process to fix my locks, instead each time they said all they can do is submit a new work order. We went to dinner and came home at 10PM to check one more key, Daniel, the service coordinator, was waiting in my doorway, no phone call was given to notify me. Daniel was friendly and helpful, he explained that they had mixed up the work orders and changed the locks on the wrong unit... Next time you might want to double check the apartment number guys!

The boyfriend and I were very interested in looking into this place. We made an appointment for today at 1pm. Arrived on time to be told it will be a few minutes and we can wait because the tour guide just took someone else on a tour. Front desk made it seem like only several minutes until my boyfriend asked how long we will wait. She said 30 minutes. Um..... What? We said why do we need to wait 30 minutes if we booked an appointment? Her answer... "One of our people went out on lunch just now. And their lunch fell on your appointment, but it's CA Law that all employees must take a lunch." Then we asked well why did you schedule an appointment for this time? ..... She literally repeated her answer without apologizing for their scheduling error. You don't need to tell me the damn law lady, we all work and know about taking a lunch...next time you want to inconvenience a potential customer, apologize and own up to the mistake instead of spitting out fun facts. Lack of professionalism. Place looks old and no where as nice as as Irvine, Newport, and other places in Costa Mesa. There is only one guard on duty where you have to check into his little kiosk and it took almost ten minutes due to three cars infront of us. If you have guests over it would be a nightmare for them to check in. On to the next apartment complex!

This community genuinely sucks, not worth living in at all. Majority of residents suck, people steal packages and food deliveries. Management sucks, they're negligent and seem to not care at all about the comfort and safety of their residents. The walls in my unit aren't even straight, the floors are not even close to flat. For months straight and years prior, cars were getting broken into with smashed windows and cut convertible tops with no action taken by management. Homeless people were hanging out in our garages leaving trash and feces everywhere. The shower in my bathroom flooded leaving other peoples urine and feces all over my bathroom and leaked into my closet and outside the unit, ruining my clothes and other belongings. Management did the bare minimum to resolve this and promised to compensate me for damages but never did. The maintenance team also instructed me that they would need to remove all the drywall that was affected to avoid any mold growth, however, management told them not to as it was "unnecessary". They have put my health at risk and did nothing to compensate me for damages. On top of all this poor management, they just did a huge "parking upgrade" and just repaved the asphalt and removed all visitor parking spaces and moved them to outside the gates and now charge money for visitor spaces. As if this doesn't sound dumb enough, there are thousands of units and only about 10 visitor spaces now. You now have to download an app and pay money just to have a guest or family member visit you, makes no sense. My one unit pays over $3500 to this community yet they continue to grab for more money while providing the bare minimum comfort and security to residents. I would advise not living here until management learns how to use their heads and delegate money properly.

I have lived here for just about 3.5 years. Let me tell you at first it was great. The property is beautiful and the amenities are great. However, if anything goes wrong in your apartment your on your own. In the last year I have had more things go wrong than I can count. And majority of the service requests are ignored and just shut out with no resolution. I had a leak in my window/wall that I reported and they left for 4 weeks without addressing by the time they did the wall and floors were stained (positive they will try to charge me for that at move out). I also had a leaking sink that they inspected and left leaking and said they completed the service request. I had to put the same request in 4 times before it was resolved 2 weeks later ruining everything under the sink. Same thing with the leaking washing machine. Unless you have the time to go to the office and be loud and angry in front of potential new residents your service requests will not be completed. This is just a short list of the complaints. So I guess my review would be if you are willing/able to fix everything and anything that goes wrong in the apartment this place is pretty nice to live, but for the money you pay they should be jumping to fix everything and you shouldn't be paying for it. I decided not to renew once all these problems started last year. I would not recommend anyone to live here despite the beautiful grounds and amenities.

This USED to be a great place to live. I am SO happy I moved my family, who had TWO apts at this community, out of that place last spring. The corporate feel is overwhelming....money is all they care about. And yesterday the one person who TRULY made a difference and cared about real life situations was fired. REALLY Matt you knew NOTHING...REALLY!!!!???? I was right there.

Please please read everything if you're really considering this place. Listen to the reviews left here on yelp. The reviews on the official 3400 site are nothing but great.. haha HOW I FOUND 3400: I came across this place driving by and was wowed by the water fountains, exterior of the building where i could have a nice walk. Felt like a peaceful neighborhood. I checked out their website and booked a tour on the same day. I was wowed again for them having rock climbing, theatre, gym. Mind you none of this is open because of covid. They also have a pond/lake where you can take a walk, 2 separated Bon fire pits, a picnic area and their huge dog park which was really what convinced me. I moved in August 31st 2020. PHYSICAL TOUR: When i took the physical tour, it was great. Everything seemed to be cleaned and maintained. Saw a lot of greenery which i loved. The staff seemed very friendly. You would really think nothing is absolutely wrong with this place. Like why would you listen to the bad reviews. This place does make you feel like you're at some kind of resort. -- With the outside maintenance i would honestly give it a 5 star. ELEVATOR/ STAIRS: When you go on the tour, i suggest that you request to go up through the elevator and down the stairs because you WILL be using the stairs which for some reason just give you a bad vibe. At least on building E.They have 2 elevators but there is always one that is not working and the other is being used by others. PARKING ENFORCEMENT/SAFETY; OH MY GOD i have had the worst luck with this. I was given an outside the complex, uncovered $40 parking far from building E (my apartment building). no big deal right? Let me tell you IT IS A BIG DEAL! It's a big deal when you come home from work after a long day just to find different cars parked on your spot. if not every day , EVERY OTHER DAY. You are paying for the parking but you are not guaranteed to be parked at your own spot. You have to race someone else to your parking. IT IS ABSURD. You can find visitor spots scattered around inside the buildings and some in between resident parkings which is so weird and to me it is not the safest because really anything can happen. Damage to the car and you wont have any possible idea of who it could've been. I say that because they LACK SECURITY/CAMERAS. one of the times that my own parking was taken, I had to park at a visitor spot and MY CAR WAS BROKEN INTO. Just 2 months from when i had moved in. I contacted the leasing office and they told me to file a police report so that they can access cameras. WTF thats when i found out they don't have cameras which is why there are way too many break ins. But they don't tell you that of course. So i filed the report and that was the end of it. Absolutely nothing was done from 3400 regarding the break in. All they tell you is that they have enforced parking regulations and whatnot. ITS A LIE. i met other people and were told the same thing months before me. I think they have literally a couple security patrols to run through all sides of 3400. I have seen them at night and no they are not walking. They're on a patrol cart and they are not looking into any gaps in between any cars for suspicious activity. They are going in and out. I have noticed that plenty of times. I have another parking that was given to me because i have 2 cars. This one was underground garage parking. it was free until the end of the year. NOT MY LEASING YEAR. They said that by January 1st 2021 i should have another. YOU have to contact the leasing office for that. They will not contact you. They will just charge you the $60 that every garage cost. i contacted them 2 or 3 days before January but by that time, the charge was already on my rent statement which i was fine because i admit i was late. Right away I asked for an uncovered $40 parking to start February & to avoid another $60 charge. They freaking sent me outside of the complex again where i had the many issues and way further than the first parking which by the way i did switch. After going back and forth with them, they said I can have this # parking. i said ok thinking it was an uncovered $40 parking like i had requested. Feb came and i sent the leasing office a picture of a car that was parked on the #given. Turns out they gave me another $60 parking garage #. so now i'm stuck with that one for this month too. currently working on getting another parking. I recommend not getting a garage parking because other people park on your spot anyway and there are way more brake ins because no one can see. Your car is safer out where others can see. PAYING RENT- Best to send a check to the address they provide with an additional $10 processing fee. They charge a $78 processing fee for ANY card payment EVERY MONTH,EVERY TRANSACTION. I have tried debit & credit but there is no difference even though they say there is. But they wont tell you about that fee. Reply for any Questions

Putrid service, unprofessional management. I would avoid this incredibly dysfunctional community like the plague. From the day I had to sign the lease online three times to the late service calls, their rude and unprofessional management staff, lack of professionalism, hidden fees and pathetic customer service. Its by far the most misleading and bizarre place to live in Orange County. Don't even bother to visit and if you do "caveat emptor" aka buyer beware!

!!!! SAVE YOUR LIFE !!!! Don't make the mistake i made and do your research before signing with 3400 avenue of the arts. - the units, hallways and garages stink all the time. consider an air freshening budget for your living room, bedroom and bathroom if you wanted to move here. - bathroom vents don't have an actual pipe taking the air out, there's just a little vent circulating the air inside. so be ready to deal with moisture and stink in your living room. - there is no guaranty for you to get internet out here. Spectrum (formally Time Warner Cable) and AT&T are the *only* internet service providers here and some of the apartments aren't wired for internet access. so you may end up being the lucky one and realize you can't have internet access in your apartment after moving-in.

Based on my experience living here and interacting with the management and the parent company Amico, I will never stay at another one of their communities. Totally disorganized, apathetic and unapologetic. Read the other reviews and keep on looking.

Moving out of here on Monday, and can't be more excited. Have had cockroach issues since I moved in last April and couldn't be happier to get out of this place!!! So man bug problems like cockroaches, weird clear bugs and spiders pretty much every other day. So disgusting and maintenance doesn't do a thing about it. The amount of problems I've had with this place is beyond me. Last week living here have had 7 cockroaches inside my apartment and I'm so clean and always have my house spotless. Have had mold, bugs, problems with the leading office, been charged for random things and have had problems with parking. Stay far away from this place!!!!!!!!

Hello & welcome to DB Central! You probably think I'm referring to other residents - I'm not. 2 words: Property Management. His name is Matt, and has quite honestly run this community into the ground. When we moved in, Priscilla did an amazing job and was rightfully promoted. Unfortunately her replacement for this community, Matt, has steadily torn the appeal of this property apart. Don't bother living here unless you appreciate paying exorbitant rent for unfulfilled promises, while the property continues to be run into the ground. I think I forgot to mention 25 cars on this gated property being broken into or stolen in the last 6 months. REAL secure. Not thing to note, when we moved in we were sold on community events and amenities. If this sounds like you, you will be sorely disappointed. The events are scarce, and amenities are poorly maintained to the point of being unsafe (the pool has twice had cracks in the underwater lighting that went weeks unidentified). Move in if you love herds of rude pregnant Asian ladies though!

Amenities are fantastic, but the walls are eggshell made... cannot sleep frequently because of my neighbor upstairs that stays awake until 4 or 5 am... I cannot wait to move from here... :(( If you decide to live here make sure to be in the penthouse...

It's very unfortunate that I have to give it at least one star because it honestly deserves zero. This community is THEEE worst I've ever lived in, and I've lived in numerous communities all across Orange County. Contrary to what the inept manager says, car break-ins do not happen everywhere; they primarily only happen at the 3400s. In fact, when I contacted the Costa Mesa police department, the officer said almost 100% of their calls are regarding car break-ins. It's unfortunate that they say it so nonchalantly like it's not a big deal; it's a huge deal and it's very violating. The manager even said "it's not just your building, it happens everywhere" as though he was proud and gloating about it. I said that's not something you should take pride in. Your tenants should feel safe. This morning 5 cars got broken into. Five!!! And management did nothing. They said that we had to take it up with our insurance and they can't do anything about it. I brought up the fact that there are no cameras down in the garage, to which the inept manager said "well cameras are only going to deter people from doing it, but it's not going to stop it from happening." Uhh yeah, I think that's the point you ignoramus. He even had the audacity to say that he's honest with his tenants by saying that car break-ins are common here and that he can't guarantee they feel safe because things can happen anywhere. I think that for the high price we are all paying, we should definitely feel safe. I advise you not to move in here. The leasing office is the worst. To be honest the only reason they started to be a little better, and only with me, was because I complained to their property manager about how unorganized they were. The units are nice but that's only if you're in the penthouse. If you're not in the penthouse, then don't even bother.

Place sucks to live at. They will swindle you, coerce you, and lie. Can't wait till lease is up. Has perks, but management is sloppy.

On Aug 31, 2019. Saturday I saw a unit I like. Available November 11th 2019. $50 for credit check 800 deposit to hold for 2 days or so I thought. Within two days I text at the office saying I don't want it give it to somebody else. I waited for my 800 deposit and has not return to me. I call and they say not refunded. I call Citibank can reverse the charges. Citibank put 800 in my account while investigation is going on. Now Citibank when's their money back because what apartment complex set. Got a copy of contract and saw signature and initial it's not mine. Went to office and she give me a number to call. It is all run around machine talking. Got no where. Will be going to small Claim Court. I have a phone call, all the text messages and my signature on a contract as proof. Looks like I see them in court no choice

Very rude leasing agent. She was not even ready to show us the model. She kept saying "it looks exactly as pictures on the website" ..........HORRIBLE!!!!!!!!!!

I HATE HATE HATE HATE living here!!! I cannot wait to move out. Unfortunately I have only been living here for 4 months and I have until November. My car AND my boyfriends car have gotten broken into. Including several other cars that park near me. And the staff of this place does NOTHING, absolutely NOTHING about it. They say they have "security" and "gated garages" but it's a lie! I have never seen a security guard once or any safety cameras. AND the gates are always open! DO NOT LIVE HERE! Way too expensive for this crappy place and "security". I wish I could give this place zero stars!!! Also they NEVER answer their phone if you need something or if you need to pick up a package. Worst place ever!

Less than spectacular . I forgot to add that for 4 months I was being billed twice on my utilities . Not only was I paying the utility companies both gas and electric . I was also being charged by management for 4 months as well . I had to wait for corporate to confirm this with my statements I provided . This was a hassle as that money was needed for bills that had to be paid late due to this fiasco. On top of this , for some reason which I still can not explain and neither could the gas company , I had a gas bill of over 500 dollars that was a mystery as to what had caused this gigantic increase to my service. It's unfortunate that these problems have occurred for me as this was somewhere that I had always wanted to reside but can assure you I will not pursue a renewal of a new lease . Below I have also provided pictures of my car that was vandalized 3 days in a row without any help in prevention by management. . After the first night of my car being keyed , I moved my vehicle in front of the leasing office thinking and hoping there were possibly cameras or less risk of something happening again to my car . There were no cameras and my side panel window was smashed in as seen by the photos

Worst place ever so frustrating nothing is easy. Don't move here. Literally every single part of this place is irritating. Stinks like dog pee everywhere in the building. Such a rip off. Been "remodeled" bullshit. Such a scam.

READ THIS REVIEW BEFORE CONSIDERING LIVING HERE! I am extremely disappointed at 3400 Avenue of the Arts. Anyone that has left a review that is 5 stars is lying or has been compensated to do so. I know this for a fact because it has been proven by many residents (read the other negative reviews). This place only deserves 1 star for their aesthetics. But you know how they say everything that glitters isn't gold? Well this place isn't even bronze. I can agree with just about everything that has been said in the other negative reviews. But I would also like to add a few more comments. If you are a female get ready to feel extremely uncomfortable. There are always large groups of men working around the community. Most of the labor workers have no problem making you feel uncomfortable as they take breaks from their "jobs" to stare at you and make comments in spanish. It also seems as if it is nonstop. There has never been a day that I didn't see the same companies coming to repair issues. It's always the same companies, same guys, same uncomfortable looks. Being on grounds does not feel safe. Being in the garages does not feel safe. Basically, unless you are out in the common areas with many other tenants, this place does not feel safe. Don't want to take my word for it? Call Costa Mesa Police Department and ask them how frequently they visit the complex. Particularly due to robbery, theft and domestic disturbances. Do not waste your money. You will regret it. You've been warned.

The reason I am giving 1 star only is because of safety. Everything is right what everybody wrote below except the safety part, nobody write about the safety which in my opinion is the most important thing in the World. I live here for 14 years and my car was broken into twice, windows were smashed, things were stolen, I also have Harley-Davidson and twice parts were stolen from my bike in front of camera. The single girl moved next to me and 2 months later her car was broken into with smashed windows. I called Police several time and they said that 3400 Apartments has a serious safety issue with high crime ratio. The management is totally not prepared how to deal with this issue, for 1 year I want to show them how anybody can get in without electronic key and none of them is interested to see this. In 14 years I have witness so much crime and so many cars broken into that I don't even want to give you the number because it was too much. I know 1 thing this is my last year of leaving here it is nice place but I don't feel safe anymore and this I know for sure will continue. So if you don't mind your car being broken into or if your car is really old, than you will like this place because everything else is fine. Thank you Roman Machutt from 3400 Avenue of the Arts

We have been living here for almost 2 years now. Prior to moving into a different unit together my boyfriend lived here in a one bedroom. Security is a joke. My friend who also used to live here but moved when her lease was up has 3 of her 4 BMW tires stolen off of her car while parked in the assigned spot she pays for. Management did nothing. Come to find out multiple cars we're being broken into. My girlfriend stayed the night with us from out of town and her car got broken into they stole all our her hair supplies. She works as a hair dressed so she was out hundreds of dollars. We then moved into a bigger place on the other side of the complex. The newest frustrations with this complex are the following: there were few guests spots available in our building - 2 to be exact. So when guests came over we would have to direct them elsewhere. The complex said they were updating parking and making it nicer. They removed ALL visitors spots. So if you want to pay close to 5k like we do don't have friends you want to see your place because there will be no where for them to park. We spent 30 minutes looking for a spot for a friend from out of town. It is a joke! Also, they changed their 4 day pick up on package policy to 2 days. So expect to pay $10 for everyday package everyday you're late. If you email them with concerns.. good luck getting a response probably because they don't know what to say when you ask what guests are supposed to do. The maintenance staff is lovely! I have always had wonderful experiences with them. The office staff as well. They are always friendly and kind. It's just the apartment complex in general that makes it really hard to enjoy living here because they have nice amenities and a beautiful property. It's just a lot of headache with the no parking and the new package pick up that was changed over half way through living here. Just things to take into consideration when thinking about moving here..

An outline of who I was as a renter: I respected by neighbors - given the tight small non-sound proof living quarters, - pre-paid my rent, and generally kept to myself. PLEASE BE WARNED, at first glance, this community looks appealing, but overtime it WILL transform into a living nightmare. I lived in a total of three different apartments over the span of 5 years, each with countless issues. Management single handedly tainted my experience because of its unethical and illegal leasing practices that are still engaged in to this day, which are being spearheaded by the manager themself. Studio: - Cracks in the foundation that would leak when it rained. Managements resolution: put a temporary sealant that did not work. Numerous calls/emails went unanswered to permanently fix this, which was never done.1st One Bedroom: - Charged an absurd fee to transfer leases; - Required a guarantor despite the fact that I had two years of creditworthiness at the community and the guarantor being lifted from the studio;- The Manager wanted to deny lease because newly required guarantor could not produce 2018 tax returns in January 2019 - truly shows the level of competence if management does not realize that in January 2019 NO ONE can file tax returns, as the IRS has not released the 2018 Form 1040 yet. After a heated argument (no customer service) I was able to prove that it was impossible to produce the requested returns;- One bedroom had a stove/oven that did not work for over a month. After numerous service requests and emails, I finally received a replacement. Legally, the apartment was unhabitable;- Received threatening visit from security to move my car or I would be towed at my own expense. Management re-leased my parking spot to another resident, after I had pre-paid for it. Management blamed me for the incident and showed no ownership for a simple mistake. After negotiating with the new tenant, I received my spot back. (parking is VERY scarce).- Leasing actively discriminates against federally approved and licensed emotional support and service animals and charges an additional security deposit and $100 more in rent per month. 2nd One Bedroom:- There was, a now old policy at 3400, which required visitors to go to the security booth and state their name, the resident they were visiting, the apartment number, and security would issue the visitor a pass. It was a long-standing practice that residents could go down in advance and give the security officer the information to make their jobs easier and more convenient for visitors. Security and the management office encouraged residents to call in advance. On one occasion I did just that.I was greeted by a security officer who informed me that he would not issue a guest a pass in advance. I inquired if the policy had changed so I would know for future visitors, but he refused to acknowledge me. Shortly thereafter when my visitor arrived, she informed me that the security officer said, "oh you are visiting that arrogant a******." I lodged a complaint with management about the incident, since security should not be calling residents paying their salary the names that I was called, not to mention that they were/are the face of the community.- In response, Management posted a handwritten note on my door stating that I was in violation of my lease, and that if I did not comply that they would initiate eviction proceedings. They cited me for having lights on my balcony, which according to them, was a violation of the lease. After reviewing the lease myself and with my attorney, we could not find a section that stated lights on a balcony was a lease violation. Nevertheless, I complied with this threatening/illegal notice. After some time, I noticed that residents had lights on their balconies. This was interesting that I received an "eviction notice" right after I lodged a complaint about the staff, yet others had "lease violations" on their balconies with no consequences. - In response to the lack of language in the lease, I started documenting lease violations and forwarding the same to the management and corporate offices. Months went by while (management ratifying 'purported lease violations'), yet I received a threatening notice. After numerous pictures and a plethora documentation, 3400 finally decided to formally revise the lease agreement of the community to specifically prohibit balcony lights, proving that the eviction notice I received was void, illegal, and a retaliatory eviction (illegal conduct).RENTERS PLEASE BEWARE: The face of this community may look great, but they engage in unethical, and illegal leasing practices. They will abuse any opportunity they have to screw you over. Go look at the enclave, 580 Anton, or the new apartment complex being built across the street from the Marriot.

I lived in building J. We had our mailbox broken into and my mother's employment check was stolen (It was over $1,700). The walls are paper thin. We had very loud neighbors living above us who, instead of quieting down like we had politely asked them to, decided to stampede all over the floors, play aggressively loud music, and have aggressively loud sex 24/7 in spite. We reported their behavior to management, but nothing changed. When we confronted our neighbors about the noise again, they filed a harassment complaint against us, and the management actually sent us a notice. We had another neighbor who we couldn't distinguish who partied all night and slept all day. He'd play video games and talk quite loudly until 6 in the morning. I only know it was a he because he was that loud. We complained, but again nothing changed. People were smoking in the apartments even though the apartment complex is supposed to be "smoking free". I could smell it from my apartment room, and it was suffocating. We reported it to management, but nothing was done. Not even a notice was sent out. I know a few people in the apartment who had their cars broken into and their mail room packages stolen. It was a nice complex for the first year and a half that we lived there, but somewhere around mid-2019, everything changed: there were suddenly more break ins, burglaries, rule breakers, and rowdy neighbors. The apartment is definitely not worth the price.

Where should I begin? I am a current resident of these apartments. Terrible management - rude and inconsiderate. In particular Priscilla, the general manager, who is arrogant and takes no consideration for the concerns brought up to her related to the safety of the tenants. She speaks in a condescending and unprofessional manner. In my opinion, not qualified for the position. How can one expect peaceful living if the complex is managed by somebody with such terrible qualities. The place doesnt appreciate valued tenants that have lived here for many years. Paying such high price for these apartments on a border of Santa Ana and not having proper security is disappointing. Yes, there's a guard but what's the point if he waves and lets every incoming car in? In addition, the doors to the apartment buildings are constantly broken for months at a time. Strangers can easily gain access to the buildings. Multiple times, it has been communicated to the leasing office but it took approx 2 months to have it fixed. Pool had broken glass in it just recently. There used to be an attendant at both the pool and the gym area, not any more. The AC at the gym has been broken for weeks before it got fixed. The TVs at the gym are no longer on/working. There has been a shooting shattering tenant's balcony glass door and another tenant's car window, apparently from a bb gun (that's what was said by the apartment office staff). How does a bb gun bullet completely shatter thick, durable balcony door and car window in pieces? Investigation wasn't a priority and no resolution was communicated to the victims. There are always strangers at the gym and the pool -there cannot possibly be 10 people living in one apartment unit. The office is dishonest and they don't provide reasonable explanations to the brought up concerns/issues. Used to be a fun, safe, adequate apartment complex worth the high rental price but that is now in the past. Pretty much agree with all the remarks left by Second T.

Don't go here to deliver packages. It's very difficult to find the address. You can't get in or out. People who live here shouldn't order packages either. It's really harmful!

We've lived here for several months, and now we are terminating our lease early. First, our car is frequently vandalized. When reporting this to management, we were told to call the police. Having been in law enforcement for many years, I know that a vandalism report like this is filed away. What is needed is actual security on the premises: security management likes to say it has. Wrong. Tonight for the second time we called security about an insane amount of noise in the apartment upstairs. We were told that no one could come over until late and that we should call the police. Again, the police. What is on site security for? This is unacceptable when we were told that the rent we pay includes security and services to deal with these types of issues. Update: The security guard did come over for the noise. He was very helpful. I upped the rating based on that. Update: we have waited three weeks for someone to fix our broken dishwasher door. Still nothing.

First off, I don't live in this community but we were considering this as a potential place to move into. We were here yesterday to look at apartments and had the worst experience with the leasing folks. We got a sense that they only cater to certain types of people and are not even pleasant to the rest! When we walked in the receptionist did not seem to care much and then it was the leasing director's turn to be rude. She asked us where we currently lived and said we lived in a 3 star place whereas theirs is a 5 star. She even asked us if we have looked up apartments and prices online before coming! I was shocked to hear that! Then they charge for parking and then.. she asked us to leave her office because she had to talk to her manager. She practically shoved us out! Then another girl was to help us and she condescendingly asked us to step into her office and said the same thing - you live in a typical apartment whereas ours is a contemporary upscale resort community. When I did see the apartments, there was NOTHING great about them! I can't believe how people get away with treating others like this. After all aren these guys supposed to be all about customer service??? Oh well.. After that kind of a treatment, we decided this wasn even worth a consideration! There are better places and people out there!

If it wasn't for the constant maintenance issues over the year we lived there (elevators routinely down, garage frequently flooding, gross sewage odor, tree mulching until 6 or 7 PM right outside your windows, jack hammers and concrete saws for hours on Sunday morning, extremely thin floors/ceilings, etc...), we'd probably give them 2 stars instead of 1. Or, if it was only the maintenance issues, we might even give them 3 stars instead of 1. However... We were shown a unit with HDMI ports in the walls for the TV/cable connections. It was a feature that we really liked and a factor in our decision to take this pricier unit. But they never did get the ports working for us. They looked at them 3 times in the first month or two and each time said "We have to have the contractor fix it". That never happened. It just went ignored. They also showed us a brand new fireplace in the unit. But then, after we signed the lease agreement, they told us that we would have to buy the burner kit for it to work ($200). Who's ever heard or that?! Now to add insult to injury... When we moved out, there were a couple of minor scuff marks on the walls. Keep in mind we lived there for barely a year and we're an extremely low impact couple. Most landlords would deem them normal wear and tear. Not here - they called them "damages". And instead of cleaning the marks or doing a touchup, or painting just the affected wall, they charged us to repaint the entire unit. Nor did they give us a chance to clean the marks ourselves - perhaps we could have simply washed them away. When they did the inspection, they told us everything was fine - nothing about scuffs and painting. And then they sent us the bill, including full paint. I'm guessing they took advantage of the opportunity to change the color of the whole unit on our dime. Even if not, charging us to paint the entire unit for 3 small scuff marks (that they didn't tell us about in the pre-move inspection) is ridiculous. After all the patience and tolerance we showed over the fireplace and HDMI ports issues, that's a pretty crappy way to be treated. I regret now not deducting from our rent every month that those things weren't resolved. There are a few nice things about being there: -The location is great -The maintenance staff are really nice people -The grounds are very pretty and enjoyable But, for us anyway, that didn't make up for those issues being neglected for a year and then being egregiously charged on the way out. 12/31/17: After already going back and forth in email with you guys and being told in no uncertain terms that the decision is final (not to mention the unresolved items over the year), why should I contact you now just because you're responding to my Yelp review? No thanks.

This place is disgusting, unprofessional and we have problems every single day with the people who live here. The whole building alarm goes off randomly at 7 A.M at least once a week. Do not waist your money here!!

Do not lease an apartment from this locations. Very bad management and service . Plumbing and electrical are very bad and we always had problems. Now is 1 am and the bathroom sinks do not drain and sewer water is over floating and coming out of the sink . We put a service request this morning and left . When we came back water was all over our floors, rugs and furniture and smelled. Very dirty, very stinky and uncentary . We had so much problems with this apartment.

On behalf of my daughter, I'm giving this place a 1 and would give it less for false advertising. The studio is listed for $1585-2036 which draws a lot of activity. Once you get there, the true price is 1809, so the range should start at 1809. They didn't have anything for less. It was a complete waste of her time.

This is a 0 star review. This place has been absolutely dreadful to live in. And now during covid it's beyond that. From roach infestation to vehicle break ins to trash everywhere in the garages and next to the rubbish chute to the leasing office not giving a damn whether your car gets broken into. I have to pay $600 in the middle of a pandemic because management can't and WON'T figure out a way to for it to stop. I've lived a few different places and nothing as awful as this. Don't give these guys your money please. Read the countless other reviews if you don't believe me. Can find way better places for less money than this. Lol god I can't wait to get out of this place.

Where should I start?? Thin door walls where you hear your everything of people living next to you, garbage everywhere, ignorant neighbors where they left their old furniture at the alley where emergency exit doors are located, constant break-ins to your car eventhough you parked in garage (happened to me once), your apartment's temperature will most likely a lot warmer than outside...cause of the way they design this buildings? Loud Race and doughnuts noise at 2:00AM where you try to get some sleep! If you visited this community...read this review please!! It's ok to live somewhere if you find somewhere which 100sqf smaller and $200 more than what 3400 is offering you! Cause you will stuck here 12 months! At least you don't worry about ohh tomorrow morning "if I will find my car damaged with a broken window" and the people at leasing office will tell you; we can't do anything if people are bad and want to break in your car...(while they don't accept that their gate doors are always open and have problems) Don't sign a lease and run away!!!! What ever they offer you! You will be living with stress! Does it worth it? It's your call! But a home should be where you feel safe and not worry issues I listed! It's ok to pay a little extra guys (btw this place is not cheap)

Look at the rest of the reviews here for a critical view of this place. The staff here has been unhelpful in resolving any issues. 1) Parking is not included. Verify where your parking spots will be before signing the lease. I have to walk very far every day to the parking spot I pay for. 2) People will park in the spot you pay for. Management is very slow to respond to this. 3) Crime is very high in this area. Take a look at the Costa Mesa's police department page for the high activity of reports at this address. Packages were stolen from my front door. Management was not concerned. 4) Bugs. Not fun. 5) Noise. If your by the street you'll be awakened to the sound of cars revving throughout the night. Look for donut marks on the adjacent streets. You'll also be able to hear every footstep of your neighbor above you. 6) Trash is an issue. No dumpsters. If it doesn't fit in the trash shoot your out of luck. Lastly management will be unhelpful if any issues do arise.

Hi Carol W. Priscilla Gonzales? Yes, we have emailed her three times and left a voicemail, all over a month ago and still have yet to hear back.

3400 Avenue of the Arts has been the worst complex I have ever lived at. I actually sat in the office waiting to be helped for 45 minutes yesterday due to them not returning my call or emails for a matter that was very urgent. As I sat there, I overheard them give a potential resident the same spill they gave my roommate and I when we were looking. I wanted to run after the lady when she left to tell her that half of what they just fed her was a lie. You never get someone to answer your call directly, it's an automatic recording that eventually sends you to a voicemail and then they rarely return your call. You have to go into the office and wait every time you need something. For us working professionals with busy schedules, that's a tough situation to be put in. When I first moved in, I was happy because the apartment is spacious, but over time you realize how awful their resident services are once you move in. They capture you in the original pitch and then they never do as promised after you are a resident. I wish I could say positive attributes about this place because it's the first place that I've loved based on the size. I also love the way I decorated our apartment, but DON'T DO IT! It's not worth all the headaches later. Don't you want a landlord or residential manager that is accommodating? We have been excellent tenants, rarely home due to work, quiet and friendly and just wish we were given some respect in return. I'm sad to say that hasn't been the case. We are moving out in December. I recently heard from friends that used to live there (wish I was warned prior) that 3400 Avenue of the Arts never give you your full deposit back - that they find some excuse to keep part of it. I will update my review when that time comes to let you know if that is true. Good luck on your search! NOTE: Please disregard the person that followed up with a response from my review. 1) My name is not Ryan. 2) I do live at 3400 Avenue of the Arts, currently. I don't move until December. 3) I would never live at the location of the images you posted. I have higher standards. 4) I moved from Oklahoma prior to living at 3400. Nice try though!

If only I could give negative stars....this place is beyond horrible. Mathew. the manger, mind you, for months I had no idea who he was, he is fucking useless. I hope corporate is reading this. His excuse is I am only one person and have many units to handle. All I hear is excuse excuse excuse. Ashley won't get back to you she's busy eating at the food truck Fridays. Your car WILL get broken into!!!! It comes with the lease. I was threatened violently in the parking garage. They didn't do anything when I told them what happened. All they said was you should have called the police. Wtf i called your onsite security. For months no one called. Not even a courtesy call. Then my car was vandalize not once but twice. And since I was threatened by a resident what am I supposed to think? Matthew said he would "look into it" a week late he says he could not ID the resident who threatened me with the license plate I proved him with. So I said hey just give me a parking space in another garage so that I feel safe as well as my car. So he gives me a space. However every time I try to park there someone else is parked there!!!! Wtf!!!! Useless. I called once to see what was up and of course no one got back to me! USELESS! Hope you love dog shit cuz its everywhere!!! As well as trash. My neighbor across likes to leave her trash outside for the roaches. It's to the point where the trash is flying through the hallway.

I tried to contact them as they asked in the review and there was no return contact. This place hasn't changed at bit. They only wrote the response to make it look like they care. Hahaha. They are the worst management company ever. Thanks for proving my point.

The customer service is utterly sub-par. What is important to AOTA is getting you to sign the pricey lease, after that you're on your own. I have had an issue with squirrels chewing threw my screens and having total access to my balcony and unit, cat food, pantry. I have come home to squirrel urine and feces. I have had my cat food container chewed through. My cat condo is covered in squirrel urine. AOTA solution is to have my doors closed at all times. My AC hasn't been working consistently since move-in and it is still not fixed. I haven't had any cell signal in and around the building, their suggestion is for me to purchase a booster which is around $500. Often the parking garage is flooded with sewage water. You have to trek through that filth in order to get to the door which often is broken. So then you have to walk all the way to the lobby area to get in to your building (all this while you're holding your groceries and whatever else). My only toilet has been flooded numerous times. I can go on and on but you get the gist. For the most part forget about getting a hold of someone or getting a call back.

I honestly don't think this facility deserves even one star. I moved in in December of 2015. They are truly TARGET pretending to be Nordstrom. The complex was supposed to be smoke free facility but it is not by any standards. Everyone smokes and even Marijuana. And it comes through your ventilation system. My teenage son was smoking Marijuana without consent. This is a huge breach of their contract.And if you complain,not only the management is inadequate to handle it but also you become a target of the perpetrator. There are wild parties every weekend till 4 Am and they use all kinds of profanities , yelling screaming till the party dies on its own momentum.Again if you complain you become a target by your tenants. They spill coffee at your door the next morning or leave a cigarette butt at your door step. The management is completely incapable to take care of these issues. We finally had to move out to save ourselves. And once they find out you are moving out, you become a target by the management as well. They try the fine you with all kinds of charges, nickle and dime you to death till you finally break free. You just will pay anything to get out to never have to deal with them again. I moved to Los Olivos in June of last year. The service and the amenities are without a doubt the best in Orange County. The apartments are supper clean, The grounds are well maintained and the staff are exceptionally helpful and pleasant. And to top it off,the Los Olivos are 1/3 less expensive. Please anyone out there ,do your due diligence, and look everywhere before falling in to 3400 Avenue of The Arts trap. Once you sign the dotted line you can hardly get out of it. My moving out cost me over $7,000.worth of penalty and fees. I should have brought charges against them and my attorney even said I should. But I am a peaceful kind of a guy and chose NOT to have the aggravation. I chose a peaceful exit strategy. It was NOT by any means a sign of weakness. It was to preserve my sanity. Good luck on your search and God bless anyone who is looking for a descent place to live.

Two weeks ago someone attempted to steal my motorcycle out of the garage. I made a report with the office and police. The office said they would get back to me after they review the security camera footage. The concierge looked at the tapes the next day and found the camera didn't actually work. The office never got back to me so 16 days after I reported the incident I went back down to the office to seek answers. The office management seemed like it was the first time they were hearing about the incident. After then being informed that the camera doesn't work I inquired about when it was going to be fixed because it is now 16 days after they found out it wasn't working. The answer was "we're in the process of finding out". I spoke to residents that park in the spaces next to me and two of them have had bicycles stolen, one reported it to the office and one didn't. The one that did report it got the same answer as I did. His incident happened three months ago. I went back down to the office to speak further about the known break ins and broken cameras and the woman told me the office manager would call me the next day. The office manager never called and I was told he instead went to a company softball game. Apparently company softball games are more important than issues from residents. It seems like the only way to get a response from management is to post on social media as made evident though other yelp reviews. If someone were to ask my opinion about moving in, I would strongly advise against it.

Moving into 3400 Avenue of the arts started out quite nice. The leasing office designated an elevator in aiding the move-in process. Since then, we've had nothing but issues with not only the physical readiness of the apartment itself (having half of the house without electricity/ A non-working air-conditioning unit), but a constant miscommunication issue amongst the different departments running the apartment complex, allowing weeks on end of non resolved issues. How are you going to fix an issue if information isn't being shared? If you're looking for a constant barrage of issues, then 3400 Avenue of the Arts, is the complex for you.

Too bad I could not give negative stars for this place. Today I showed up at the leasing office an waited patiently while the leasing agents practically did nothing to help me. The staff is incompetent the tenants appear to be the worse type of human beings. We waited roughly about 20-30 minutes while two agents were doing nothing and this older couple (30-40) show up and demand to be assisted and claim to have an appointment, but he didn't know their appointment time nor who scheduled it. So then the receptionist explains to me that they must assist them first and to wait. I could not believe she did that when this douchebag treated her so poorly. She said that it may take a while to get any assistance and recommended that i leave and schedule an appointment for later in the day, I agreed with her to my dismay. I leave and take a look at a few other properties in the area and was treated quite well despite being more than 30 days out from moving in. I had scheduled to come back at 4:30pm to meet with an agent. I show up and a different and even more incompetent receptionist said they are unable to honor the appointment time because no tours or agents can schedule anything past 4:30 and can try to see if they can accommodate me but was unlikely as she was too busy with her FaceBook page. At this point I have seen one person walk in and was completely disgruntled with the service and maintenance of the property and seemed like a total weirdo and another person who demanded to be helped because he traveled all the way from Newport and was inconvenienced by forgetting his appointment time and who he was suppose to meet with and of course it was their fault. So there are two people, one prospective, and both individuals I wouldn't want to push out of the way from a moving bus. I would not want to live around people like this and staff that is totally worthless. The only bright spot is the call center located remotely from the property who were very helpful in rescheduling. Seriously, you're a leasing office with staff with nothing to do, you're job isn't that important, prices are already on a sheet in front of you and just tell me what you have available, I don't see any reason why I need to make an appointment, you're not consulting me for liver damage or eyeglasses. I received a call from one of the staff to say they apologize for the inconvenience, but consulted with the receptionist who begged to differ that she didn't waive us away... First of all, don't call to apologize if you're going to tell me that my story may have been false. 1) Poor Staff 2) Nice property 3) Unsavory Tenants

If only I could give this 0 star I would. Please people think twice about moving into this apartment. They get you hook to move in but after they sign you all they care is about their money! Customer service at the office is helpless and useless. I went in crying asking for help because I fear for my life, I asked them for help and they were useless. I told them about my situation where I couldn't stay at my apartment because there was a guy trying to hurt me and he damage my whole entire apartment including all my belongings. I provided the leasing office with proof and police report of what happened they were useless and heartless. I told them I couldn't stay there anymore. The solution they were able to provide was to break the lease and pay while its vacant and while its being remolded I wouldn't be charged. Well they took a month to work on the apartment and now they expect me to pay 2 month of rent. I don't mind paying but they don't want to provide with any documentation they i ask for. And just FYI they don't allow you to do anything to the patio you get notice, elevator are constantly having issues, fire alarm always going off. Parking is awful!

My Car was broken in for the 5th time today. I won't even bother reporting this to the office. Why pay a large parking fee when there is zero security?

Regular car break ins. My car has been broken into twice now. I know many other residents who's cars have been broken into multiple times as well. Don't move here or just don't keep any valuables in your car.

Unprofessional Management !!!

This place only looks nice from the outside. The truth is that it's a disgusting place to live. There is dog feces everywhere because nobody picks up after their dog. I have a 4yr old that is constantly stepping in poop when we go out on evenings walks around the complex. THEY CHARGE FOR PARKING!! I did not believe it when they said that parking was not included, not only is it not included but the prices keeps getting jacked up every so often. They removed all visitors spots and replaced them with paying spaces now. The refrigerator water filter they make THE TENANTS PAY..ridiculous if you ask me. The G floor is a complete mess and full of beer cans that nobody cleans and yet they upgraded my parking to "premier" there is nothing premier about that G level. The homeless keep hanging out under my balcony and as much as I complain they do NOTHING about it, my car was broken into and when I reported it to them they said they couldn't do anything not even show me the cameras to try and figure out who did it. There is tons of break ins reported to peoples cars here..PLEASE DO NOT GET SOLD ON THE SUPERFICIAL LOOK OF THIS PLACE.

Don't go here to deliver packages. It's very difficult to find the address. You can't get in or out. People who live here shouldn't order packages either. It's really harmful!

This place was a nightmare. When I moved in there was a terrible chemical smell that the management denied existed. That eventually went away on its own after several months, but a year later a loud screeching noise would emanate from the toilet every time someone in the building would flush their toilet. They never fixed it and I had to resort to soundproofing the bathroom, a tall order. Then when I finally terminated my lease they claimed that my keys were lost, when they were left on the counter, where they told me to leave them. They added insult to injury by charging me ten dollars for that. When I contacted them about the mistake, they said they would get back to me. They never did. Terrible place.

Don't live here I tried to grill and they have a strict policy of 2 guests per person, group is having a huge party called security and asked you have this policy and they can do what ever they want even breaking policy he said pretty much we won't do anything. The management here is a joke. I pay to use these things and can't cause there is 30 people there. The management needs to stop harassing residents and fix the outside problems.

as a renter: I respected by neighbor - given the tight small non-sound proof living quarters, - pre-paid my rent, and generally kept to myself. Management single handedly tainted my experience because of its unethical and illegal leasing practices. Studio: - Cracks in the foundation that would leak when it rained. Managements resolution: put a temporary sealant that did not work. Numerous calls/emails went unanswered to permanently fix this, which was never done. 1st One Bedroom: - Charged an absurd fee to transfer leases; - Required a guarantor despite the fact that I had two years of creditworthiness at the community and the guarantor being lifted from the studio; - The Manager wanted to deny lease because newly required guarantor could not produce 2018 tax returns in January 2019 - truly shows the level of competence if management does not realize that in January 2019 NO ONE can file tax returns, as the IRS has not released the 2018 Form 1040 yet. After a heated argument (no customer service) I was able to prove that it was impossible to produce the requested returns; - One bedroom had a stove/oven that did not work for over a month. After numerous service requests and emails, I finally received a replacement. Legally, the apartment was unhabitable; - Received threatening visit from security to move my car or I would be towed at my own expense. Management re-leased my parking spot to another resident, after I had pre-paid for it. Management blamed me for the incident and showed no ownership for a simple mistake. After negotiating with the new tenant, I received my spot back. (parking is VERY scarce). - Leasing actively discriminates against federally approved and licensed emotional support and service animals and charges an additional security deposit and $100 more in rent per month. 2nd One Bedroom: - There was, a now old policy at 3400, which required visitors to go to the security booth. It was a practice that residents could go down in advance and give the security officer the information. Security and the management office encouraged residents to call in advance. On one occasion I did just that. I was greeted by a security officer who informed me that he would not issue a guest a pass in advance. I inquired if the policy had changed so I would know for future visitors, but he refused to acknowledge me. Shortly thereafter when my visitor arrived, she informed me that the security officer said, "oh you are visiting that arrogant a******." I lodged a complaint with management about the incident, since security should not be calling residents paying their salary the names that I was called, not to mention that they were/are the face of the community. - In response, Management posted a handwritten note on my door stating that I was in violation of my lease, and that if I did not comply that they would initiate eviction proceedings. They cited me for having lights on my balcony, which according to them, was a violation of the lease. After reviewing the lease myself and with my attorney, we could not find a section that stated lights on a balcony was a lease violation. Nevertheless, I complied with this threatening/illegal notice. After some time, I noticed that residents had lights on their balconies. This was interesting that I received an "eviction notice" right after I lodged a complaint about the staff, yet others had "lease violations" on their balconies with no consequences. - In response to the lack of language in the lease, I started documenting lease violations and forwarding the same to the management and corporate offices. Months went by while (management ratifying 'purported lease violations'), yet I received a threatening notice. After numerous pictures and a plethora documentation, 3400 finally decided to formally revise the lease agreement of the community to specifically prohibit balcony lights, proving that the eviction notice I received was void, illegal, and a retaliatory eviction (illegal conduct).

Highly disappointed. I was scheduled for a virtual tour, and got the confirmation text that the room was open. After waiting 10 minutes I sent them a text asking whether they were just running late. They apologized and said someone would be with me shortly. 15 minutes later, still no one. Then I sent another text and they just asked if I wanted to reschedule. If the first contact was this unprofessional, I'm glad I'm not moving to this building.

By far one of the worst apartment complexes I lived at in Orange County. Both gates never work, the elevator codes never work. The elevators were broken month after month. Very unsafe! Mold in my shower, A/C went out over & over. Noisiest apartment complex next to the fire station. Leasing agents never help, parking is horrible here. Don't park anywhere else you will get towed, this place is horrendous. I've been a real estate for 10+ years and I would never recommend my clients of any friend / family to live here. Stay far away from 3400 avenue of the arts. Terrible.

Take a stroll down avenue of the arts if you want to get SCAMMED out of all your money. And also have your car broken into multiple times and not doing a single thing about it. 0 investment into their people. This establishment is awful and I am forever upset for what they've done to all of my loved ones - how could they be okay with living like this knowing they are ruining lives??? They don't take care of their tenants, they will ring you for all the money you've got. It's all a facade. Don't put a deposit down - they will not give you money back. Nasty business, you should be ashamed.

AIMCO has the WORST service I've ever encountered. I've lived at 3400 Avenue of the Arts (in Orange County, CA) for almost 2.5 years now. We are moving out around Xmas time and I couldn't be happier! In addition to rent (over $2K/mo.), I pay about $100/mo. for 2 parking spots and we have never missed a payment (including this month). For context, I have found another car parked in my spot probably 7 or 8 times since I've lived here. Every single time it's happened, I have filed a complaint and asked for the car to be towed. And every single time, 3400 Avenue of the Arts (owned by AIMCO) has said that their policy is not to tow the car illegally parked in another resident's spot until they contact the residence associated with the spot and any other residents who may have invited the person with the car to their apartment so that they can get the individual parked in the spot to personally move the car. I've had to park my car illegally for several hours on multiple occasions while they tried to track down who was illegally parked in my spot. Out of those 7 or 8 times I've had to deal with this, the car parked in my spot has only been towed once. And that was with a direct complaint from the person who paid for the spot. Now here's the kicker. My girlfriend switched cars recently and forgot to notify management about her new license plate. She's sick this weekend so parked in her spot Friday night and did not check the car until today (Sunday). She went down to get her car and it was gone and another car was parked in her spot. 3400 towed the car without any complaint from any residents and without contacting the apartment associated with the spot (me). To make matters worse, their management team doesn't work weekends and the leasing office and security personnel do not even have access to the report and cannot do anything about it until Monday. Same goes for AIMCO Corporate headquarters--no one is there over the weekend to deal with your problems. When my girlfriend told the leasing office here at 3400 that she works in Downtown LA (over an hour-long commute) Monday-Friday, 9-5, and can't go to work without her car, the leasing office essentially said you're shit out of luck. They also asked us to "keep it down" because they "are a business" and had "tours they needed to give" to potential new residents. That is how they treat long-standing residents who have never missed a payment for rent or their parking spots. The fact that no one is available to deal with your problems over the weekend is a huge issue with the way AIMCO does things and they often take advantage of the fact that no one is on site to deal with their residents' problems. I regularly find notices on my apartment around 8 or 9pm on Fridays telling me that management needs to conduct an inspection (or some other reason for needing to enter my apartment) the following Monday or Tuesday. They do this intentionally so the residents cannot say no. They don't care whether the day they want access is a huge inconvenience for you or not. BECAUSE THEY DON'T CARE ABOUT THEIR RESIDENTS THEY ONLY CARE ABOUT MAKING MONEY. For example, Friday night at 8pm I found a notice that said they were giving AT&T access to our apartment all day on Tuesday starting at 8am and that we needed to move certain objects around so that they can do work (we aren't even a customer of AT&T). This is unacceptable to me. As I said, my girlfriend has work in LA that entire day and I also have a law school final on that date. I don't have time to move things around for AT&T (because I'm studying for my finals) and I don't want random people in my apartment when neither me nor my girlfriend is present. And keep in mind, we are moving out like 10 days after they want access to the apartment. They could literally wait 10 days and then give unlimited access to AT&T until after we move out. But guess what? I can't speak to anyone at AIMCO or 3400 Avenue of the Arts about this until Monday (the day before they want access to the apartment). Believe me, I've tried. I left a voicemail for the property manager who works at AIMCO's headquarters as soon as I found the letter. No call back. I left a voicemail for the 3400 Avenue of the Arts Leasing Office AND Resident Services. No call back. So to recap, between Friday and Sunday of this week, not only did neither 3400 Avenue of the Arts nor AIMCO call me before they towed my own car parked in my own space (without a complaint and contrary to their own longstanding policy), but they also ignored my phone calls and voicemail about a different issue. I will never rent an apartment from AIMCO ever again and I strongly recommend that you stay away from this terrible corporation and their various properties.

You know I really did love living here. However, after the recent removal of ALL of the visitor parking throughout the community without giving any notice I have to say my opinion has changed. The entire process of removing the visitor parking spots throughout the community was a complete mess. They forced many residents to park in the fire lanes which is highly illegal and dangerous. A few times fire engines and paramedics had to get through and they could not due to the many cars parked in the fire lanes that the community managers told them to park in. Then after getting rid of all of the visitor parking they have now allowed "visitor parking" on the outside of the community. However, it is literally only 10 spots for an entire community of 300+. This is insane. These spots are now always taken and are a good half a mile away from some of the other apartment units. I now wonder if someone who has a home health nurse will do if there is no more visitor or guest parking near any of the actual apartments. What about people who hire those to help clean their apartment or perhaps a task rabbit? Where do they park? This is ridiculous. They never even gave us notice and still have yet to really inform us what is going on. As residents who pay so much in rent we deserve to at least be made aware before you make such drastic changes. I have to say if you are thinking of moving here I would suggest looking elsewhere where maybe you can have the opportunity to be able to invite guests over and not fear that they will have to walk miles to get to your home.

RUN away from this place! I work in property management and understand what the cleanliness standards are for turn-over as well as what California law will and will not allow property managers to charge for. Out of my $1000 deposit, I received $300 back. I spent an ENTIRE DAY deep cleaning this apartment, including the screens, windows, and jams. I did not receive a single invoice for work done in the home. In addition, if they take out the carpet and replace with another type of flooring, THEY CANNOT CHARGE YOU FOR THE UPGRADE. They missed the memo, because they changed my apartment to the wood vinyl in the living/dining room which had to match up with the entry and kitchen, and charged me for all of that! They kept the carpet in the bedrooms and charged for the shampoo of that. The day of my move out, they actually left me a nasty voicemail about how my keys were not turned in and they would be charging me. I called back and said I put them in the drop box and Yolanta told me that there is no possible way because she checked. After having a screaming match with her (great customer service- she yelled at me and called me a liar), I received an apologetic phone call from their service manager saying he went in early and grabbed my keys to start the turn. No surprise-- if they can't communicate with each other, they certainly are not goingt to know how to address residents, prospects, or former residents. The people here are just plain awful. The apartments are refurbished and falling apart. Though the amenities are really appealing, save yourself the headache of miserable parking- The Enclave is WAY better.

Where to start, ok full disclosure; I have lived at 3400 on two separate occasions over the past 6 years. The first time around I was in my mid-20s and now in my mid-30s (just to give you context). Then Back during my first tour my fiance and I lived in the D building in an upgraded one-bedroom, and, I have to say we had a blast. There simply aren't that many apartments in Costa Mesa that give you the amenities this place offers, and honestly, they are all suited towards entertaining guests which is beyond awesome, especially in the summer time. The only problem with the apartment then was noise from the Segerstrom Arts Center and cars, not much to write home about really. All said and done, it was a good experience then minus the crazy amount we paid for rent. Now Fast forward to 2016, I am a bit older with a 7-month-old baby, and the need for more square footage, so I lease an upgraded two bedroom. Not withstanding the crazy rent, the place looked amazing and coincidentally we were back in the same D building as last time. The staff were amazing with the tours and leasing process, the grounds never looked better and of course the maintenance crew are speedy to a fault. The first 3 months were bliss, the car noise wasn't too bad when we closed the screen doors and finally, the baby had her own room to sleep in. Month number 4 rolls around, and I get new neighbors upstairs in their 20s (memories of what I used to do when I lived here come rushing back, I shudder a bit and shake it off, thinking at least I was considerate of my neighbors, how bad could it be?). Well, it was/and still is horrible, I am not sure how, but, my neighbours partied soo much last summer I literally begged them to try to be considerate to no avail - from spilling liquids down onto our balcony, to hearing them fight, to hearing them have sex, to seemingly rearranging their furniture every night. It has been a living hell, calling the front gate, opening complaints at the leasing office has had no effect whatsoever. I mean it got so bad, my wife and daughter now live at a friends' in Laguna during the work week so they can sleep at night - can you imagine that?? It get's better, as if being murderously annoyed daily isn't enough, in June of 2016, my car was burglarized, and the other was literally stolen in our assigned parking spots in the parking garage of building D (ground floor). I informed management as well as Costa Mesa PD - forensics and statements were taken, and of course there was nothing 3400 could do but render a video of the car being driven out of the front gate - needless to say, this didn't help the investigation whatsoever. I always assumed (yes, my fault) that these "apartment homes" which I pay ridiculous sums to lease were safe and monitored constantly, after all, they are a gated community - this is not the case. The garages where people pay to park per space on top of the ridiculous rent, where people park their Ferraris and Lambos are - completely unmonitored (thieves take notes). Ok, I have a child now, so I exercise some patience on top of my seething rage, and two weeks later Santa Ana PD locate our stolen vehicle abandoned (of course they took our belongings, what hurt the most - they took the baby seats, stroller, and the stowed travel system. Bear in mind, all through this, 3400 did absolutely nothing, not a note was left, the community manager didn't try to even explain how this could have happened and measures they would take to prevent this from happening to others - nothing. This brings me to today. I come downstairs to the garage to pick up my daughter from daycare - guess what, the whole row of cars in my garage had windows busted out and burglarized. Not only that, since June, 3400 has done nothing in terms of security to ensure what happened to us would never happen again, so they don't know who did it. The canned response from the security guards is to go talk to the leasing office. To say I am angry would be a misnomer - I literally hate this place and can't wait to get out. Also - I realize 3400 has a glitzy facade but look closer and the varnish peels. For the past 3 days, water has been seeping from the ceiling into the first floor, so much so that they literally put a bucket to catch the water - I am not sure if I should laugh or be sad - I did that in college when I paid $300 for rent, I certainly didn't imagine paying 10 times more for the same. Lessons 1. If you are not in your 20s, do yourself a favor, save the money and move somewhere else (especially if you have kids or plan to have any) 2. 3400 is a car jackers dream! They waltz in whiles you're sleeping, burglarize and/or steal your car and there is absolutely nothing you can do about it - and, yes, 3400 will do nothing about it either. Make sure that renters insurance is robust - those gates provide a false sense of security. Good luck!!

I scheduled a tour of their apartments via their website. Upon arriving, the leasing office was closed; I found out that they are not open on the day the tour was scheduled.

as a renter: I respected by neighbor - given the tight small non-sound proof living quarters, - pre-paid my rent, and generally kept to myself. Management single handedly tainted my experience because of its unethical and illegal leasing practices. Studio: - Cracks in the foundation that would leak when it rained. Managements resolution: put a temporary sealant that did not work. Numerous calls/emails went unanswered to permanently fix this, which was never done. 1st One Bedroom: - Charged an absurd fee to transfer leases; - Required a guarantor despite the fact that I had two years of creditworthiness at the community and the guarantor being lifted from the studio; - The Manager wanted to deny lease because newly required guarantor could not produce 2018 tax returns in January 2019 - truly shows the level of competence if management does not realize that in January 2019 NO ONE can file tax returns, as the IRS has not released the 2018 Form 1040 yet. After a heated argument (no customer service) I was able to prove that it was impossible to produce the requested returns; - One bedroom had a stove/oven that did not work for over a month. After numerous service requests and emails, I finally received a replacement. Legally, the apartment was unhabitable; - Received threatening visit from security to move my car or I would be towed at my own expense. Management re-leased my parking spot to another resident, after I had pre-paid for it. Management blamed me for the incident and showed no ownership for a simple mistake. After negotiating with the new tenant, I received my spot back. (parking is VERY scarce). - Leasing actively discriminates against federally approved and licensed emotional support and service animals and charges an additional security deposit and $100 more in rent per month. 2nd One Bedroom: - There was, a now old policy at 3400, which required visitors to go to the security booth. It was a practice that residents could go down in advance and give the security officer the information. Security and the management office encouraged residents to call in advance. On one occasion I did just that. I was greeted by a security officer who informed me that he would not issue a guest a pass in advance. I inquired if the policy had changed so I would know for future visitors, but he refused to acknowledge me. Shortly thereafter when my visitor arrived, she informed me that the security officer said, "oh you are visiting that arrogant a******." I lodged a complaint with management about the incident, since security should not be calling residents paying their salary the names that I was called, not to mention that they were/are the face of the community. - In response, Management posted a handwritten note on my door stating that I was in violation of my lease, and that if I did not comply that they would initiate eviction proceedings. They cited me for having lights on my balcony, which according to them, was a violation of the lease. After reviewing the lease myself and with my attorney, we could not find a section that stated lights on a balcony was a lease violation. Nevertheless, I complied with this threatening/illegal notice. After some time, I noticed that residents had lights on their balconies. This was interesting that I received an "eviction notice" right after I lodged a complaint about the staff, yet others had "lease violations" on their balconies with no consequences. - In response to the lack of language in the lease, I started documenting lease violations and forwarding the same to the management and corporate offices. Months went by while (management ratifying 'purported lease violations'), yet I received a threatening notice. After numerous pictures and a plethora documentation, 3400 finally decided to formally revise the lease agreement of the community to specifically prohibit balcony lights, proving that the eviction notice I received was void, illegal, and a retaliatory eviction (illegal conduct).

I know what you might be thinking one star but the place looks great.... And it sure does. That's all this dump has going for it, it's looks. If you enjoy hearing everything your neighbors do and I mean everything from conversations to bathroom routines then move in. If you enjoy the smell of trash when go thru the hallways by all means move here. The "updated" apts are disguised with fresh paint and puddy, which fades way after about month living here. The apts look nothing like the show rooms. Read deep into the past reviews before moveing here.

Two weeks ago someone attempted to steal my motorcycle out of the garage. I made a report with the office and police. The office said they would get back to me after they review the security camera footage. The concierge looked at the tapes the next day and found the camera didn't actually work. The office never got back to me so 16 days after I reported the incident I went back down to the office to seek answers. The office management seemed like it was the first time they were hearing about the incident. After then being informed that the camera doesn't work I inquired about when it was going to be fixed because it is now 16 days after they found out it wasn't working. The answer was "we're in the process of finding out". I spoke to residents that park in the spaces next to me and two of them have had bicycles stolen, one reported it to the office and one didn't. The one that did report it got the same answer as I did. His incident happened three months ago. I went back down to the office to speak further about the known break ins and broken cameras and the woman told me the office manager would call me the next day. The office manager never called and I was told he instead went to a company softball game. Apparently company softball games are more important than issues from residents. It seems like the only way to get a response from management is to post on social media as made evident though other yelp reviews. If someone were to ask my opinion about moving in, I would strongly advise against it.