Axiom Apartment Homes

Security is very poor, and management is completely unhelpful. Front door and garage door are left open day and night. Multiple bikes have been stolen multiple times. Thieves get in by simply prying the door open. No communications have been sent out to inform anyone. Management's response (specifically Tyler) was basically a shrug. Absolutely no empathy or acknowledgement of the multiple thefts.

We lived here for three years. There were some pluses- the location is great and the maintenance staff always would come promptly. However, we had many issues with the building and would never recommend living there. To start, the pricing was outrageous. The floor plans of the one-bedrooms include the mechanical room into the square footage, making the small bedrooms even smaller than advertised. Second, each year the rent would increase by around 7%, even though for two of the years there was construction occurring across the street with loud noises starting at 6:30 am, including Saturday's. As AIMCO owned the building across the street, there was little empathy on this issue. There were hidden costs everywhere, including the package device that it the only way that packages could be received, despite the astronomical rents. Then, when we left, after paying for professional cleaning by Axiom we were charged almost the entire remainder of our security deposit (several hundred dollars) for a small amount of debris left in one of the cabinets. The amenities are middling with a gym that is never updated and interrupted by having frequent people on tours of the building. The front desk staff is occasionally helpful, although I had times when I would email them and would never hear back, so I would have to email them multiple times to get a response (as I usually couldn't speak with them in person as I work during business hours). There is high turnover in this role. Overall, the price was not worth the "convenience" of living there. Hard to recommend living here to anyone especially given there are several great new buildings in the area. The focus there is on new tenants, as there is little investment in the people who already live there.

be prepared to be charged exorbitant fees if you don't read your lease very carefully when you move in and remember everything it says months later when you move out. I had a short term rental there. perhaps 63 or 64 days before my lease was up, I find a lease renewal notice in my mailbox (which I was not expecting on a short term lease). I filled it out and apparently returned it 57 days before my lease was up and I found out that they charged me a 400 dollar late fee. they are banking on tricking you into paying a late fee because the company that owns the property has a call center in colorado which will call you if you are late on your payments, but not to warn you that they are about to charge you 110 dollars a day for not filling out a piece of paper to tell them something that they already know (that you do not plan to renew a short term lease, which is the definition of a short term lease!).note that my complaint is with the company, not the leasing agents or the staff that work there who are amazing people and super responsive, or the facility which is good. if you move there, just be prepared to deal with a corporation which is trying to trick you out of a few hundred dollars after you move out and read your lease once a week to make sure you don't get tricked into paying a hidden fee.

They offer the potential to win money for a 5 star review.They won't update you on the status of your heat not working for days, during below freezing weather. They won't update you on construction that's promised to start at 9am (it starts at 5am anyway), it's impossible to contact anyone after you sign your lease (annoying process anyway), construction nearby that literally knocks items off a bookcase from vibration. They'll install loud, broken air conditioning units above your bedroom. They won't cancel your renters insurance as promised. You can smell marijuana smoke in your "home" from the unit down the hall, along with plenty of other smells and noise from people playing instruments or loud video games with their door open, for example.Personally, I'd rather spend $1000 less a month to live somewhere nicer nearby instead of being subjected to consistent and large rent increases. They'll let you know when your car is stuck in the garage because the door doesn't open at least. It's not even a great area of town--depending on what you're looking for.

I would not recommend living at Axiom. For the price, you can find locations with better amenities, better upkeep, and much less day-to-day hassle.The good: Lauren, one of the administrative staff, is really kind and helpful. And the location is great; it's very close to the Charles river.The bad: Tenants are regularly subject to monthly hassles, subpar upkeep, repeatedly being ignored by management, and daily loud noise outside starting at 7am.Details:Staff: Lauren is friendly and helpful. Unfortunately though, many matters need to be handled through Tyler, who regularly ignores emails. I have sent Tyler emails on 4/14/21, 5/28/21, 7/3/21, 7/5/21, 7/11/21, 7/13/21, 7/25/21, 8/10/21, and 9/2/21. Tyler replied on 7/5/21 and 7/14/21.Location: The location is great - close to Kendall Square, and very close to what I consider the most beautiful portion of the Charles River.Amenities: If you visit, ask to see the gym. It is representative of our apartment: cheap and unmaintained. Management chooses short-term cost savings over long-term quality, with "star trac" equipment and squeaky treadmills due to poor maintanance. Also, take a look at the FITNESS ON DEMAND screen. It has been unlicensed for months, burning energy for no reason (the attached picture is from 9/4/2021).Unexpected fees: Other reviews mentioned unreasonable Luxer One fees, and management responded with a claim that Luxer One is a state-of-the-art utility that exists for the tenant's benefit. This is not true. I have lived in multiple luxury apartments with Luxer One, and every one except Axiom has paid the Luxer One fee for the tenant. It is more convenient for the building than for tenants.Hassle: Since moving in, our water and sewerage charge has been 10x (yes, 10 times!) what we have previously been charged, with no changes in daily activities (we are a couple with no kids). I alerted Tyler about this on 7/3/21 via email and also in person, along with a screenshot of false water activity while we were on vacation, and today (10/7/21) the issue has still not been resolved. Further, despite knowing about this, Axiom blocks our ability to pay rent due to "unpaid amounts" (water and sewerage), so every month we need to find someone in person to override system behavior, just so that we can pay our rent.Noise: Every morning, at 7am or before, a large dumpster pulls up right outside our window (apartments 201, 203, 301, 303, 401, 403, etc.) to shake large bins with tofu waste from the tofu factory next store. This is extremely loud. Picture attached. Further, again because of shoddy maintenance, fire alarms have gone off regularly, often during workdays and often for long periods. This is typically because of system configuration (e.g., maintenance being done on elevators) rather than actual smoke.

It's a pretty good building with good staff. But The gym is blaring terrible corporate music on an infinite loop. Makes it unusable.

I would not recommend living at Axiom. For the price, you can find locations with better amenities, better upkeep, and much less day-to-day hassle. The good: Lauren, one of the administrative staff, is really kind and helpful. And the location is great; it's very close to the Charles river. The bad: Tenants are regularly subject to monthly hassles, subpar upkeep, repeatedly being ignored by management, and daily loud noise outside starting at 7am. Details: Staff: Lauren is friendly and helpful. Unfortunately though, many matters need to be handled through Tyler, who regularly ignores emails. I have sent Tyler emails on 4/14/21, 5/28/21, 7/3/21, 7/5/21, 7/11/21, 7/13/21, 7/25/21, 8/10/21, and 9/2/21. Tyler replied on 7/5/21 and 7/14/21. Location: The location is great - close to Kendall Square, and very close to what I consider the most beautiful portion of the Charles River. Amenities: If you visit, ask to see the gym. It is representative of our apartment: cheap and unmaintained. Management chooses short-term cost savings over long-term quality, with "star trac" equipment and squeaky treadmills due to poor maintenance. Also, take a look at the FITNESS ON DEMAND screen. It has been unlicensed for months, burning energy for no reason (the attached picture is from 9/4/2021). Unexpected fees: Other reviews mentioned unreasonable Luxer One fees, and management responded with a claim that Luxer One is a state-of-the-art utility that exists for the tenant's benefit. This is not true. I have lived in multiple luxury apartments with Luxer One, and every one except Axiom has paid the Luxer One fee for the tenant. It is more convenient for the building than for tenants. Hassle: Since moving in, our water and sewerage charge has been 10x (yes, 10 times!) what we have previously been charged, with no changes in daily activities (we are a couple with no kids). I alerted Tyler about this on 7/3/21 via email and also in person, along with a screenshot of false water activity while we were on vacation, and today (10/7/21) the issue has still not been resolved. Further, despite knowing about this, Axiom blocks our ability to pay rent due to "unpaid amounts" (water and sewerage), so every month we need to find someone in person to override system behavior, just so that we can pay our rent. Noise: Every morning, at 7am or before, a large dumpster pulls up right outside our window (apartments 201, 203, 301, 303, 401, 403, etc.) to shake large bins with tofu waste from the tofu factory next store. This is extremely loud. Picture attached. Further, again because of shoddy maintenance, fire alarms have gone off regularly, often during workdays and often for long periods. This is typically because of system configuration (e.g., maintenance being done on elevators) rather than actual smoke.