Brizo Luxury Apartments

Original Review from August 2020: I've only just moved in but Tabitha and Laurel in the leasing office have been fantastic to work with, and have made the move-in process for my partner and I easier than ever. They've been very accommodating considering an inter-state move during a global pandemic. The community and apartments here are gorgeous and it's been effortless to get settled in. Edit from August 2021: After a year into the lease, one can't help but be a little disappointed. Fire alarms keep going off, the pool keeps getting closed, and lightbulbs burn out all the time. This all kicked in just weeks after we renewed our lease for a second year. The coincidence can't be helped but it's unpleasant knowing our rent was increased in exchange for a sudden drop in the quality of living here. In fairness, the main office has been very communicativethroughout all this, especially in regard to the proper use of the trash chutes, how to pick up pet waste, and the community's smoking policies.

Today, I had an appt for an in person tour, booked by Clint (who was very accommodating and confirmed the tour options prior to booking). When I arrived, there was a sign that said the office was closed, but that they offered virtual tours, self guided tours and in person tours (appt only). I stood outside with a mask on in 96 degrees waiting for my appt as their team just watched. Eventually someone came to do the door and said that they were not allowed to do in person tours (despite what I was told by corporate and the sign outside of their front door). I was then provided with a sticky note with an apartment to find. It's safe to say I won't be leasing here, there are plenty other apartments with better customer service. Once I arrived at those other complexes and told them about my experience, I was told I wasn't the only one that had that terrible encounter. And in fact that they have been doing in person tours. The apartments are very small, especially for the price.

Don't rent here: poor management, dishonest and exploitative fees We lived in two different units in Brizo apartments since they first opened several years ago and had a great experience. However, ownership changed to Air communities a few months ago and our opinion has completely soured. We needed to relocate and ended our lease at Brizo, and had plenty of communication with management about move-out expectations. New tenants are now required to pay for professional cleaning when they move out. Since we were legacy tenants, this wasn't in our lease contract and didn't apply to us. We got written confirmation from management they understood this. During move out we did the normal cleaning: clean baseboards, vacuum, clean and bleach bathrooms, etc. Despite leaving the place spotless we got a $125 charge for professional cleaning. What was their reasoning? We didn't move the oven out from the wall to dust behind it. We also didn't sterilize the place (still not sure what that means-- Bleaching? UV light?). Neither of these are normal things a tenant would be responsible for, and weren't communicated to us. We re-sent them the email where they confirmed they understood we weren't required to get professional cleaners and they didn't reply. To add insult to injury, we were charged over $600 in damages. Ok, one bedroom had to be patched where a curtain rod was hung, but surely painting that spot doesn't cost that much? Nope, it's over $600 for total repainting of the unit. They sent over pictures in two rooms that had faded paint where fabric furniture sat to justify that cost. I've attached the photos Brizo took of all the "damages" they think justify this charge. Yes, that's all of it. That's what $600 looks like apparently. This apartment is painted with the standard cheap gray rental paint you could brush off the wall by looking at it wrong. Every source we can find classifies faded paint from furniture as "normal wear and tear" and shouldn't be considered damages. Per The North Carolina Real Estate Commission's Q&A brochure on tenant's security deposits: "Ordinarily, costs for routine cleaning and maintenance (painting, carpet cleaning, etc.) may not be deducted from your security deposit. However, if you leave the property so filthy that unusual or extraordinary measures are necessary to clean or restore the premises, the landlord may deduct the cost of such cleaning from your security deposit." We had a long back-and forth about this to both management and their customer service hotline and were told Brizo won't budge on either the cleaning or damages charges, and were reminded how important it was we paid our balance quickly. So in total: we left our unit clean and move-in ready as we were required to do, but management doesn't know normal leasing practices, doesn't uphold legacy lease contracts, and will rely on your fear of getting a hit on your credit to make a quick buck. Don't rent here.

DO NOT RECOMMEND Scheduled a tour (which requires paying a fee no less?) two weeks in advance and Brizo confirmed not just once or twice, but four different times via email. We drove all the way over for our 3pm "agent-led tour" yesterday, got there at 2:45, and the office wasn't even open. For 30 minutes we stood outside in the pouring freezing rain waiting for an agent who never showed up. Called the office several times, no answer. Emailed Brizo explaining what happened and never even got a response, much less an apology.

I've been trying to get more info on the studios, but it has been very hard. I've contacted the place multiple times and I've visited the place, but no one is able to give me proper information on the studio. I understand that there is a current issue with the pandemic, but the very least they could do is to schedule an appointment at another time for me to get a tour ( even if it's virtual) It felt like I was the one pushing to sign a lease with this place. I gave up and I will be looking at other places

I have lived here for a while and since they got new management they have completely done numerous changes that have impacted the residents. Upcharging fees because they now want to charge you $30 to park at your OWN complex. They took away the valet trash and installed keypad / keyless entry which is not the safest option for resident women in this area. Quite frankly if I could break my lease I would but unfortunately you have to pay them back for all the months left either way. So I am stuck.

When we moved in, Alex from the previous management company was very friendly, helpful, and accommodating. That was the biggest plus. However, noise pollution is pretty bad here. We constantly heard loud footsteps from upstairs. Trash collection also comes at 5:30am. It's super loud and wakes us up every time!! Also, new management decided to take away recycle bins at upper floors so we are forced to bring recycle down to level 1.

Moved into a room that had not been cleaned. Hair, dirt, random fluids and grime all over shower/toilet/sink. My bedroom window was caked with dirt that to this day I haven't been fully able to scrub off. Holes all over my walls. Room had not been repainted. My emails to the complex regarding this situation went complete unanswered. When I was able to get someone on the phone I was told this was the previous tenant's responsibility to clean, not the office's. The only effort made to rectify the situation was offering me a sample of paint (as long as I brought my own container and brushes) so I could cover up those patches myself. Pictures below are from the day I moved in, after I had already scrubbed urine stains and fecal matter off the top of the toilet seat.

I lived at Brizo for almost two years.The staff are just amazing i have zero complaints on the staff.Maintenance team are always topnotch.Unlike other rental properties they don't charge you anything extra like hidden fees and stuff.Amenities are really awesome.The only concern i had was their clubhouse is part of residential building so if you increase the volume in theater the neighbor who is above the theater would complain.Apart from that minor issue there is absolutely nothing about Brizo to complain honestly.

The neighborhood and the apartments are beautiful, very beautiful grounds and awesome maintenance workers. unfortunately I hear my upstairs neighbors' bed squeak all the time (me and my young daughter) , a heavy walking/running/ bumping dog, loud music, and they walk extremely heavy. Management just asks you to give the nice neighbors and Their pet time to improve.. meanwhile, it would costs extra money to break your lease.id recommend this apartment if u are on the highest floor, but those under you may suffer. No need reaching out to management, they will email u basically asking u to be patient, then just start ignoring your emails about noise complaints . There are trash chutes on every floor,but now that there is valet trash only on Sunday through Thursday evenings..instead of using the trash chutes on your floor, u have to take it to the bottom floor trash chutes Friday thru Saturday. No large trash is allowed, you will have take large trash to a dump. Beautiful apartments, great area for sure, but not the best apartments for blocking out noises that affect your daily quality of life

Pros: -I think the complex is fine and I have no complaints about my own apartment. -It is what I expected it would be. -I have not explored much of the facilities due to COVID, so I cannot speak about the gym, pool, or movie viewing room. Cons: -I have never been contacted by them so much as when they sent emails requesting that I rate them on Google over and over again. -When initially trying to move in I had significant trouble speaking to someone that knew what to do. I often instead was transfered to some call center that is not near the apartment even within normal business hours. -Their website is poorly designed and difficult to use at first. All this comes across to me that they don't value me as a person as much as they value my business and my ability to give them free advertisement on Google.

Great apartments, nice staff and in a new and safe neighborhood. Unfortunately, the walls here are super thin - thin to the point where we can hear our upstairs neighbors having normal conversations. If the walls weren't so hollow, Brizo would definitely deserve 5 stars. However, because of this fundamental problem, the living conditions are not that great for us. It may be listed as luxury apartments, but these apartments are the same as most all others - built super fast and cheaply made. Would recommend if noise doesn't bother you, but otherwise, look for a top floor apartment or look else where.

I have lived here since Dec 2019 and my experience thus far has been subpar. There are so many minor things the Brizo community could do to make the "luxury lifestyle" better for residents. Pros - Great Amenities - Fast response time from management - New Apartments (I was the first person to live in my unit) - Great job having a variety of different food trucks Cons (This May seem like a lot but could easily be fixed) - The closet door to my unit is built on backwards. I have to go in my closet and close the door just to get to the light switch. I told the previous management about this and they said nothing could be done. - The transition to Bell Partner Management could've been better. Instead of sending an introductory email to the residents the first thing they sent was how they were moving the recycling bins to the first floor. - The elevator in building 5 has stopped working numerous times, the power stopped working a few times, and the water pressure was low one time. - The maintenance guy that rolls out the trash bins for them to be picked up sometimes places the trash bin in a parking spot instead of the designated spot for the trash bins. - Some residents including myself are cautious parking next to the designated spot for the trash bins because sometimes there is leftover glass left on the ground. - We have to pay an insect and trash fee but the hallways are not the cleanest for building 5. I shouldn't have to see multiple spider webs on fixtures, dead bugs, fallen social distancing signs, and leaves everywhere.