Flats 8300

This place is really nice but their customer service and ability manage apartment prices are absolutely terrible, I do not recommend this place to anyone . On the day of my tour my appointment was at 1pm, however their staff made me wait till 145pm before seeing me, provided no explanation. When the tour woman finally decided see me, not only she offered no apology, she failed to introduce herself and made me feel like I was inconveniencing her by asking for a tour. Admittedly, I was little frustrated by this but after seeing the amenities and the apartment, my initial frustration went away. After picking out an apartment that I liked, at the end of the tour I was advised the price for the apartment was $2305 and this price will honored within 48 hours of the tour, however next day when I was ready to apply for the apartment, the price of it went up from $2305 to $2755 and they refused to honor the price that I was originally quoted. I figured this was an honest mistake the sale person made so I decided look for something else that was in my price range and found another apartment. However after applying for the apartment and credit check went though they send me a lease with a completely different price then what I was shown when I applied. After going back and forth through email, the company refuges again to honor the price that I initially saw on the website, even after sending them a screenshot of the price they had on the website. Due to this bad experience I decided that I will not go forward with this apartment and will not recommend this place to anyone. After deciding not go forward with the apartment, within 24 hour of applying for it, I requested by deposit back and I was told that it will take 60 days for them to refund my money. I paid for this using my credit and it didn't even post to my account yet, and this places tells me it will take 60 days. Absolutely horrendous!!!!

I lived here for exactly one year. The apartment is nice, but many of the features are cheap quality. For the price you pay, I believe there are better apartments in the area. Debra Parker was very rude to me on several occasions. She is one of the reasons I decided to move out.

My Luxury Disappointment After a careful search of multiple apartments, I found 8300 Flats to be one of the best looking apartments in the Bethesda area. I was beyond elated to move in to this new complex. I felt as if I was going to have an upgraded living experience. The upgrade has been a disappointment. I was originally willing to overlook the lack of follow-up, customer service, and communication challenges I encountered when I first visited 8300 Flats. Then my application took over two weeks to be approved for unknown reasons and the lease more than a week. Prior to signing my lease another unit in the building became available. I asked if I could change units and they added $200 to the listed online price. This increase was eventually resolved through an uncomfortable conversation with management in which they claimed online errors. At this point, my enthusiasm started to dwindle. I have an optimistic nature so I figured once I moved in and got settled everything would be great! I am grateful to be able to afford to live in such a nice area and I was hoping that my experience would match my expectations. Management and some concierge staff have not been welcoming or hospitable towards me. My college degree is in Hospitality Management so I expected a degree of hospitality since I am always professional, polite, and respectful to everyone I meet. A fear has been that my experience may be different from others because of my status as a young minority. Although I am a very social person, I avoid resident events because of the treatment from staff. Besides communication and hospitality issues, I have also encountered other problems. The pool table and equipment in the club room are in terrible condition. Construction has been ongoing directly outside of my unit where they are replacing the HVAC. There has been tape, dust, and open passages above my head for the last six months with no communication as to when this will end. Lastly, the alternating temperatures in my apartment, despite not moving the thermostat, cause sleepless nights. Overall, 8300 Flats might look like a luxury living experience, but it is a major disappointment. It falls very short of my expectations of what a luxury apartment experience should be. I only hope that an honest review will encourage management to take action and make improvements so that all residents of 8300 Flats feel welcome and comfortable in their home to enjoy the luxuries without the disappointments. Hoping positive change will come because the experience is a negative one affecting my well-being.

Lived here for 3 years, everything amazing until the Horrible and unprofessional new manager here named Brian. Extremely rude and unhelpful. How in the world someone thought he should be the manager of this building is beyond me. Also the front desk Delphi. She is insufferable. Rude to both the residents and the staff.

Wow, we give Flats 8300 an absolutely 0 star review. We had a terrible experience with their leasing and sales team. I seriously never give bad reviews - but our experience was absolutely outrageous and potential renters need to know. The amount of unprofessionalism, disrespect, hostility, and genuine lack of care for their future residents is unheard of. Our real estate agent was beyond shocked when she heard what happened to us - she'd never experienced anything like it before - and especially from a Bozzuto property. Here's what happened: My husband and I were about to sign a lease with Flats 8300! We even brought the reservation agreement to our final walk through. We brought my family, who live in the area, to see the apartment before we signed. We had reached out to the leasing agent we were working with, Caroline, about securing a tour time before we went ahead and signed the lease. We were told they were completely booked - which turned out to be a complete lie. When we went online, there were slots available, so we booked a tour. We showed up for our confirmed tour on Sunday and were unable to get into the secure parking lot. No one in concierge knew we were coming - even though we had a pre-approved appointment to see the apartment. We called multiple times but no one picked up. We finally went in the front of the building and my husband actually had to go to the leasing office to find someone to give us our tour. This was unprofessional and embarrassing given that my family was with us for the tour. Our agent, Caroline, was sitting in the office - not on tours as she had previously told us she would be. When my husband knocked on the door, Caroline did not greet us - she just ignored us. Another agent came out - Angelina and told us she would be giving us our tour. My husband tried to speak with her about what happened with the concierge, parking, and the fact that no one was prepared for our tour and she blatantly ignored him and started walking away towards the elevators. Given that my family was with us - we were all completely shocked and embarrassed at this point - not only was there no greeting, but we were absolutely ignored by the leasing agent. My mother, who was with us, then asked Angelina, to please come back and speak to my husband at which point Angelina (the leasing agent) started acting very hostile and yelling at us that she wasn't going to apologize for what had happened, it wasn't her fault, and didn't we "just want to see the apartment." As we explained that we just wanted to know what had happened and why someone wasn't available to let us in the building, Angelina completely ignored us, walked away and said "I'm showing you the unit - what else do you want?". This was completely unprofessional and all of us were taken aback by this behavior, and explained again, that we just wanted her to listen to my husband and explain what had happened since we had a confirmed tour scheduled. At this point Angelina was yelling at us. Can you imagine?? She continued to act more hostile and unprofessional towards us, to the point that we mentioned we were not going to take the lease anymore and started to leave the building. As we were leaving the building, we heard Angelina harass and mock my sister who had questioned why Angelina had treated us in this manner. Needless to say, we will absolutely not be renting with them ever. There are far better, more reputable buildings in Bethesda that truly do care about their residents.

Worst place in the world to live horrible management!! BRIAN CHRIST IS THE WORST. GET OUT WHILE YOU CAN WORST PLACE TO LIVE !!!

If you like to smoke, live here! This is a paradise for people who like to smoke inside of their apartments. If you're like me and don't like to sleep amongst cigarette smoke, maybe look to live elsewhere. Management is useless, especially Brian.

Building is nice but managers Brian Crist and DeWayne Thomas are completely unprofessional. Hopefully Bozzuto never fires them because the two of them are unemployable anywhere else. Location is great - Harris teeter downstairs and trader joes just a couple blocks away. But God help you if there's anything that needs to be addressed b/c Brian and DeWayne will leave you SOL.

the staff

Unresponsive. Told them I wanted to reschedule a tour for a unit and they never followed up or even sent me an email to confirm they were okay with that...never heard from leasing even once?

Was very impressed with the apartment and amenities initially. Had several problems listed below: - water damage on the wall and flooring that they subsequently fixed, but it took a week and there was large machines inside my unit, was very disruptive to the point where i couldn't live there for that week; lots of dust - the key fobs are brittle and break over time. This happened twice and I lost the key fob and had to pay a large replacement fee - several outlets never worked; maintenance fixed it but the problem returned - management violated the replacement cause of the lease All in all, its a nice location if you don't mind walking a bit to metro and restaurants. The building is reasonably clean. The management is subpar.

I spent a good year here. But I can't say that the service after moving out is good. I came back to the country where I lived and was told that I had to come back to the U.S. to get my deposit check because they couldn't send a check abroad. I said I would pay for international mail, but they just kept saying they couldn't send a check abroad. This place is certainly not a good option if you have to go back abroad.

Our heat hasn't been working for five Days at this "luxury apartment" complex. The concierge service you get is face value. They don't actually DO anything when there's really a problem. Maintenance staff are really sweet and brought us portable heaters to deal with it while it's 40-20 degrees outside. But the building management, they don't seem to actually care. They get your rent and you signed a lease. And they don't feel any responsibility to give you what you leased from them in terms of a hassle free living experience. It's shameful on Bozzuto that for over 4500$ in rent Residents have to go to a google post to finally get some attention to the fact that our heat doesn't work for the past week! It's a pretty building and a good location. I'll give them that

We liked the facilities and the apartments. However, we could not understand the pricing and the leasing agent was not able to explain it to us. It was very frustrating and we might move on to another building, where we see clearly how much we have to pay!

Yesterday I returned to my apt around 11pm, after 14 hrs being out. I found 3 lamps with light on, the laudry machines left oblique, the floor aroun the main entrance with a lot of dirt and my desk chair moved to a different location. I was quite surprised.

Nice building, but the building management needs work.

Great location. Quiet. Staff are friendly. Gym is nice, elevator isn't too slow. They should hire more staff as the front concierge takes break often and it's not manned all the time. So in case of emergency it may become a problem. Besides that it may be a little expensive.

This is the 2nd year we are in this apartment. Last year the heating stopped working mid January and it didn't work for 2-3 weeks. This year stopped end of February and still not working (April). The manager says this is a big problem on the central system affecting about 30 apartments

I'm still having the issue with low light. Usually starts doing that before it goes out completely. I'd like the bulb to be replaced. Thanks.