Foxchase Apartments

Do not choose these apartments as your new house. IT IS FULL OF MICE. You will be crazy of mice. They will live with you together, and it is disgusting. The bacteria they bring will make children sick and every corner of the house stinks. There will be mice everywhere. They cannot solve the problem, and you will have to move. I have lived here for 4 years now, each year the rent increases, mice increase as well, the service gets worse. There might be less problems in their new buildings but, their old buildings suck.

Do not move here!!!!! Roaches, mice, no matter how clean & tidy we keep the place!!! Worst of all, I get notifications that maintenance accessed and "completed work" in my unit when I'm not there, even though I NEVER SUBMITTED ANYTHING. 3 times now. Anytime I try to get in touch with the office to try to get clarification, no one answers. I've tried to get in touch with them in the middle of the week, middle of the day, and I never get an answer or a callback. If anyone at Foxchase is reading this, CALL ME NOW, I will not hesitate to call the authorities for breaking & entering if this happens again. Completely unacceptable. Who is in my apartment when I'm gone and WHY?!????

One of the worst places I have rented so far. I have been suffering from a mouse problem since the past one year. I am sick of complaining to the maintenance office regarding this and several other maintenance issues over the past year. However, they have not devised a permanent solution to the mouse issue. I would not recommend this housing community to anyone.

Don't Move here! Scroll to the left! The leasing office and management are the worst I've ever seen. I've been a resident for almost 5 years paid my rent on time normally the 1st of the month and requested to move early due to personal reasons. Not only did they say I'd have to pay a hefty $6258 but will take back the $300 renewal of the lease that was given to me. They're overpriced for the value and I've complained several times since I lived here. The maintenance staff are wonderful but the managers treat people terribly and their tenants. Do not move here! Find a newer nicer place to live. I regret my move here and want to warn people don't waste your time. After 5 years of being a loyal tenant they still have no respect or sensitivity for others.

first i had mice problem for a couple of months. Then their towing company towed my car twice once was a rental car and once was a new car that didnt have a sticker yet. Each time on a weekend and I had to pay 250$ x 2. Washer and dryer broke multiple times. They did repair them in 1 day or two though. Then when my rent was supposed to be monthly 5 days before moving out they said they needed 60 days notice! Even though i talked to them over the phone twice about the rent being "monthly" they failed to warn me they need this long notice. What is the purpose of monthly rent if you need 2 months notice!. Anyway dont live here unless you have to.

Do not rent at Fox Chase apartments. They show you these nice model apartments and they apartment you rent looks nothing like that. I have been renting here for almost two years and it has been a terrible decision. When I first moved in the shower was not working and it took over a week to get fixed. I was without heat for about a week as well. It got down to 50 degrees in the apartment. When I first moved here they had a shuttle that would fit about 20 people and it would pick you up every 30 minutes. I picked this apartment complex because of the shuttle service only for it to be removed a few month late due to"no one riding it". The shuttle was packed I never rode it with a seat empty. Most recently they did a survey and there was "overwhelming results" for more reserved parking. There were already 5 spots in the lot that were reserved and only 3 were ever used. There are now 12 and they sit mostly empty. Before they added spots I already had a difficult time finding parking now it is almost impossible. I pay $15 per car to park on the street. To get a reserved spot is about $80. This complex does not care about it's tenants. They are just money hungry and are trying to get there tenants frustrated enough with parking so they pay $80 per month. Each year you are going to pay more for less as they take away more and more things.

Everything good about this apartment is overshadowed by the cockroaches. Management has been in multiple times to try to control the issue (at least they've tried), but nothing seems to work. We live with cockroaches. From asking around, it seems that not every single building has a roach infestation, but many do. I recommend not even taking that risk. Being afraid to walk into the kitchen to make dinner or be home alone and encounter a roach does not feel like home. I'm looking forward to the end of the lease.

The worst place to live in please, please, please if you are thinking of renting an apartment DO NOT EVEN THINK OF THIS PLACE, our apartment had washer and dryer in it and guess what... it had nest in it and it got fire and later the maintenance guy said IT'S NOT BEEN CLEANED FOR LAST 2 YEARS, same was true for A.C. filters ..... so please avoid renting there for your own safety

When you walk through the apartments they have set up for show everything looks nice and wonderful and then you sign a lease and move into your apartment. Everything in the apartments is ancient, even if you pay extra for the so called upgrades. The water heater was leaking water when we first moved in and the tech basically said to just keep calling in as it will just continually leak and to call whenever it gets full. Then the drawer in the ancient kitchen was broken and gets improperly fixed. The dryer just does not work. In order to dry just one load of laundry you have to redry like 5 times and regardless of putting numerous service requests it does not work. There are CENTIPEDES, MICE.... yes MICE as in SQUEAK SQUEAK NIBBLE NIBBLE through your food and leave droppings and have you shaking your husband awake in the middle of the night because you hear them, make you sleep with one eye open because you are afraid they might climb into bed with you or with your child, there also are ROACHES! We are not dirty people, we have a cleaning service come weekly and never leave food out or open, this place is just dirty and infested on its own. This place is absolutely not worth the money and you do not actually pay the so called price that you sign the lease for because they charge you an arm and a leg for water sewer and trash and pest control, which is separate from the gas and electric bill that you also will pay for, you'd might as well live somewhere nice and not dirty as you will be paying a ridiculous amount anyhow. Packages get stolen. Delivery people have no way of getting into the building to deliver your packages. Customer service is horrendous, once you sign the lease don't bother calling or even going to the office for any questions or help because well basically they don't care about you anymore. This is the WORST community I have ever lived in and wouldn't wish for my worst enemy to live here. Also don't bother with getting a parking spot as others will just park there and management will not care. I am forced to give this place a one star because if it were up to me they would have a -10000. Save time, money, and hours spent in the middle of the night googling do mice climb on beds and live elsewhere. We are counting the days until we leave.

I am a pre-college student these look unsafe and i have a son. Heck No!!!

I used to have a great review for Foxchase posted, but now I am changing it after moving out. I always paid my rent, completely cleaned the apartment after moving out, and was a good lessee. Even paid hundreds in fees when I paid my rent a few days late one month AND when I paid my rent EARLY but got charged $100 late fee when I suddenly got sewer/trash charges on my account. I feel like AIMCO is stealing from me. This is a time of hardship that the whole world is going through and you already took my deposit. Do you really need $550 more from me because you wouldn't accept my VERBAL numerous phone calls requesting the price increase in my rent to see if I should renew?!?!?! This company steals from you, DO NOT MOVE IN.

I have lived here for a year in one of the renovated units. At first the place seemed nice with all new appliances, but its just covering up the deep issues of these old buildings. I have had multiple issues with pests- from all sorts of bugs and now mice. I have had both maintenance and the contractors come and fill various holes in the apt, but it seems like there are so many holes in the building its impossible to keep the mice out. I have had pest control come multiple times and the problem has still not been resolved. In addition I've called maintenance SEVEN times for my fridge not cooling. It stops working literally every week and still has not been replaced. While the team does eventually show up, they only provide temporary fixes instead of thoroughly going through the apt and finding and fixing problem areas. Additionally, all of the 2br are on the top floor which is commonly rented to young families-meaning you will hear screaming, crying, dragging of furniture, loud noises all day and night. I am so uncomfortable living here. If you can afford to live elsewhere I would recommend doing so.

The place looks nice but there are numerous safety issues for the residents. Managers don't handle the tenant's concerns properly and seem they don't care about it. I don't recommend this place to anyone that safety is their priority. The place is full of mice.

If I had the option to give less stars I would seriously. We moved out in August based on the fact that Foxchase is literally the worst place to live. I bought a new car and had to constantly worry as people would park their cars so close that I had to squeeze into my car on a daily basis. I would watch people swing open their car doors and hit other cars and not even flinch. During bad storms branches fall everywhere including on top of your car leaving dents and scratches. That's just the outside. Inside the apartment we had so much mold in our bathroom it was ridiculous. No matter how much I would bleach it, it would always come back full force. Our ceiling leaked constantly... on the top floor and they would come and just paint over it.The pests that you would find in the laundry room were crazy big and very brave. The smell of weed and curry is permanent in all hallways of the building and children run freely up and down the stairs at all hours of the night. Then they have the nerve to charge nearly 1500 dollars for a 460 sqf apartment! RENTERS BEWARE!

Great maintenance services, very friendly and professional. The apartment that I got was clean and comes with brand-new appliances. Management could do a better job with trash management, pest control, and exterior design with more trees and frequent grass cutting. Updating the review because of a very rude leasing office agent - Mahlet. Mahlet did not provide me with full disclosure of the fees and move-out date procedures of Foxchase. Additionally, she mentioned about fees that I can save by completing the application on the same day with showing after the showing (would have been much nicer to know of that deal before schedule showing). After the feedback through phone which was 3 months ago, Mahlet remembered my face and has been so rude everytime I came to the office to have direct communication (both my boyfriend and I noticed her difference in communicating with me). She never looked at me once in the face when I tell her about my issues, either typing on her phone or looking at her laptop. She even mentioned that she was not required to look directly in my face (how rude). The other staff, overheard the conversation, did nothing and acted as if everything was fine. Do not live here if you don't want to deal with stressful leasing staff.

I have send my issue on my portal. If it's not life threatening no one will reply you no one will come and help you be aware!!!!

I moved into Foxchase November 2013. I took the apartment that had the least amount of maintenance issues. I've never paid my rent late, and never had any complaints besides the few maintenance tickets I put in. November 2014 I signed for another year. My initial mistake. MY SECOND YEAR WAS HELL!!! November 7th 2015 I finally let management know I couldn't take the issues anymore and needed to move out immediately (after staying in hotels for the past month on and off because of the mice infestation). Long story short, it resulted in me getting a very rude phone call from their "customer care" department today saying i owe over $7 THOUSAND DOLLARS for ending my lease or I would have to get an attorney! Issue One-My apartment had a serious mice infestation that lasted a few months. I could hear them underneath the floor and in the walls. I killed one by hand and my fiance caught one. Family and friends were afraid to visit, and I stopped cooking at home for fear of catching diseases. I am very clean. Never left food or dishes out. I pay pest control fees to foxchase/AIMCO every month, yet the issue was never resolved. ( I was told it was because of construction to the building behind me). Issue Two-I paid $40/month for a parking space. I went on a 8 day vacation and SOMEHOW Foxchase "mistakenly" had my reserved parking sign pulled up and my car was towed. I came back with 2 large suitcases, a dead phone, at11pm at night, to no car (PS. I also left my house keys in my car while on vacation in case my luggage was lost).I walked to 7-11, with suitcases and caught a cab to the tow company. Although Foxchase later reimbursed me for my tow fee, the inconvenience was horrible. And they only reimbursed me after I had to prove to them, by way of a picture I happen to take, that my car was in a reserved space. Because, SOMEHOW they had no records of me having a space, nor anyone pulling my sign and removing my painted space decal Issue Three-My electric bill was around $300 dollars some months. I had a gas stove and lived alone. After making Dominion Power come out several times to check the issue, a Technician finally said I should check my dryer vents. Foxchase/ AIMCO maintenance came and cleaned my vents and I continued to have the same electric bill issue. Only until I ended up calling Sears and paying out of pocket to have an HVAC tech come out. The tech said my vents were so backed up, that with my vents opened they could barely tell if the dryer was on or off , the backup was so bad and old that you could not see the trash "breathe" ...$99 later the issue was fixed ISSUE 4-I got out of the shower one morning and came downstairs to get a towels out of the dryer, I had no clothes on and a maintenance guy just opens my front door. I called and complained because I put a permanent note on all of my tickets that say, call before entering because there are women in the apartment. It happened a SECOND AND A THIRD TIME. As of 10/31/15, I was all paid up .Here is an insert from a letter I wrote on 11/07/15 "The living conditions are intolerable, with mice running around ( I have picture of the droppings the left around the apartment, and videos of the noises they make while running in between the walls at night.... I cant take it anymore and it's unfair for me to have been staying in a hotel as well, because the pest issue was never fixed. (please see attached pictures, and maintenance letters, and hotel receipts)..." Update 11/29/17. Foxchase had someone reach out to me regarding this issue only to appear as if they were trying to be helpful in reviews. I have not heard from Foxchase since. Instead, they took me to court without sending me any court documents, a phone call or an email. NONE of my information has changed, my emergency contact and contact for non-payment never changed, the address I moved to was the same address on my driver license. I was found guilty in my absence. Someone contacted me with the same issue. If anyone else experienced issues like this and are interested in entering a suit, contact me.

Lived here for a year with my partner. Coming towards the end of our lease my partner was attacked by someone's dog in our building. She had to go to the hospital and fox chase tried to sweep the incident under the rug. They never provided any documentation that the dog was vaccinated nor do they hold any standards to making sure all dogs are vaccinated. We were also contacted quite a few times about maintenance having to do work in our apartment, even though we never scheduled a maintenance request. There were times when we were home, heard our door unlock, and then lock again quickly after hearing someone inside. We decided to end our lease here due to the negligent management as well as not feeling safe in the building.

Stay away from these apartments! These people are rip-offs. They pressure you into signing a lease by increasing the quotation amounts. Then when you leave, they charge you $90 for a cleaning fee even though you clean the apartment better than when you moved in. For one inch scratches on the countertop, they charged me $155. I recommend that if you do decide to rent from these rip-offs; you take pictures of everything during initial move-in inspection to protect yourself. Move-in at your own risk and don't expect to get your security deposit back.

I have been here for 1 week so far and I HATE IT. They have towed my car and I live here! I went to the office to try to get it resolved and I did not get any help whatsoever. The property has a nice layout, but it's infested roaches and rats. I don't understand how its even sanitary to live here. I am actively trying to find ways to end my lease. DONT EVEN WASTE YOUR TIME LOOKING AT THIS PLACE. THEY WILL TOW YOU EVEN IF YOU LIVE HERE, so imagine inviting friends. I made a google account just to write this review. PLEASE STAY AWAY and learn from my mistake.

If I could rate this place 0 stars I would. Besides the price and location, there are absolutely no redeeming qualities about this apartment complex. First, they made us sign a second lease and moved our apartment a week before we moved in. This was forgivable as things do change last minute. However, from there on out, it has been a nightmare. The parking situation is horrific. Anyone can park anywhere and they don't tow those without a sticker except maybe once a month. If you live near the intersection of Taney and Raleigh, there won't be a day when cars are disobeying signs and causing near accidents. There are insects everywhere. No matter how many times they come to exterminate (which is often). They will not notify you before they do things. I.e. they had a contractors on our balcony at 8 AM without notice who came up by a ladder to work in the closet. Then posted after the work was done a week later that contractors would be coming in to do work. We also referred people who did move in and never saw the referral award after multiple contact attempts. They also forgot to charge us for pet rent for SEVERAL months, then called a year in to say they would start charging us. Last, but not least, want to charge us 2,000 dollars because they are claiming they did not receive our notice to move out within 60 days in the middle of a pandemic. This has been the absolute worst place to live. I never write reviews, but this has been such a horrible experience that others deserve to know about it. Save your time, sanity, and money folks!!!

full of mice and roaches nobody take responsability on the office maintenance just drive around or the 711 need wait a lot of days for easy request

DO NOT MOVE HERE. I cannot warn you enough to not move here. If the pests, terrible maintenance of the units and buildings, lack of security measures on doors with broken locks, broken appliances, and administration office's complete incompetence and unwillingness to even return a phone call and even stating that they are not responsible or concerned with the safety of their residents, then our most recent issue should. A clog in the building's pipe caused a flood in our apartment which resulted in damage to our furniture and belongings. They "fixed" it and the apartment ended up flooding the next day too. Maintenance was terrible and offered no communication. We were forced to find another apartment when the general manager accused us of being "hostile and aggressive" towards maintenance staff (because we had complained) and the flood had caused such extensive water damage that they would have to tear out living room walls, baseboards, and possibly floor boards. This turned into a health hazard for my asthma and despite this and the impending construction, the general manager insisted that they required a 60 day notice and despite us telling her upfront that we were moving in a week and her saying that it shouldn't be an issue to prorate the rent, they wouldn't honor it. Now, after having to struggle to receive responses from her, she acts like she's doing us a favor by saying we must pay an entire month that we won't be there. After I pointed out a Virgina statute that stated that in a situation like this, they only legally needed 14 days, she claimed that they "don't follow Virgina law and only follow Aimco law." Do you want to live somewhere where the general manager states that they don't follow the state laws? I've now filed multiple complaints with corporate and with the Better Business Bureau. Please take the time to read these reviews (our mistake for not doing so) and find something else.

DO NOT LIVE HERE!!!!!! THIS PLACE STEALS YOUR MONEY. I am being charged over $300.00 to have my apartment repainted after move out due to "un normal wear and tear"... I lived there for ten months and hung pictures on the wall and that "ruined their paint".. I was also charged over $50.00 for a parking pass that I turned in. Do not even make an effort to clean your apartment after move out because you will still be charged $130 for a cleaning fee. Let alone this place is not maintained... Trash everywhere, not mowed regularly, insides of buildings are disgusting, you smell your neighbors, cigarette smoke everywhere.. Save your money there are much nicer complexes than this.

Don't know where to start. Admin/leasing office is just a mess. You walk in and sit there for an hr or so before someone finally decides to help. Don't even bother calling because no one will answer the phone. ( you will waste your time). Right now they don't have walk ins, is by appointment only. Impossible to get an appointment when they don't respond to the phone. I have literally been sitting on the waiting area and calling the office and no one responded lol. Currently trying to solve a problem i have and it has been no response for a month . I have send numerous emails since July 1st to try to solve the problem before the new bill comes out, guess what? Well the new bill is coming out in a few days and i haven't got an answer nor appointment for the last month. This is a pet friendly complex but i've been told to keep my dog from barking. They charge a pest fee but there's insects everywhere. I don't know why the fee. Very happy with the maintenance department, The only good thing about foxchase. Amazing maintenance team, very professional and attentive. If you submit a request most times is fixed by the next day. Very happy with their response.

One word: Mice! I can't wait to move when my lease is up.

TERRIBLE PLACE TO LIVE. RATS AND ANTS EVERY WHERE, MANGEMENT IS HURANDUS!!! SAVE YOUR MONEY AND DO NOT GET AN APARMENT HERE!!!! I RECENTLY MOVED HERE AND SO FAR I HATE IT. I JUST CAN'T WAIT UNTIL MY LEASE IS OVER...

Not professional at all. And hugely bureaucratic. The staff kept asking for sensitive info such as bank statements and many other docs, although a 02 months deposit is enough to start renting a place for persons with no credit score (new legal settler). On top of that, they charge you a $50 fee and lock you with a $500 deposit. DO NOT RECOMMEND THEM!

Horrible, management not helpful at all

Affordable community to live in, and the maintenance people are quick and handy once they get your order. There are only two problems: bugs coming from the walls as it's an old building, I had to tape the whole floor between the walls to prevent it from coming in, and noisy upstairs neighbors screaming at their children. Update: I changed my review from 3 to 1, the bugs problem was ongoing even after pest control, and I had to bring a cleaning company to steam the apartment, and still no hope. They took my deposit and charged me an extra 27$ for a punch of services. The funniest thing was that they charged me for repainting the apartment after moving out, which I made sure to cover all holes and clean all regular spots, and I even sent them a video of it. Do yourself a favor, and don't live here. It's cheaper for a reason.

Its not really pet friendly

Worst managements ever the lady on phone was yelling at me nd hung up on me for not preparing house for treatment , we were out of house nd we already let them know before leaving nd they were fine nd now we r charged 300 for it

House of mice like everyone else said. Don't bother coming here.

Do NOT sign a lease here. From Day 1 when I moved in there were issues - the unit wasn't move in ready, I had no working water in the bathroom for the first day, there was construction dust everywhere and the walls still had tacky wet paint. Once you've signed the lease management could care less about you. If you have any sort of issue, unless you go to the leasing office in person, nothing will get done. And if you work late and need to talk to someone - you'll just have to leave work early. I have no idea how the leasing office is too busy to answer their phones as there's at least two people in the office not actually doing anything when I've gone in. The door to my building never locks. I've given up trying to get maintenance to fix it. Contractors came into my apartment without notice, left the unit UNLOCKED, damaged my property, and it took me phoning, emailing, and going in person multiple times to get the situation even mildly taken care of. They gave a few days notice that pest controls was treating the building and I was REQUIRED to remove everything from all cabinets, the bottoms of the closets, to remove all foodstuffs and cover them with a tarp, and not to enter the unit within a certain time frame. I couldn't get anyone to tell me what they were using, or to provide an SDS sheet for the chemicals they were obviously going to be using, if I needed to be concerned about upholstery or linens absorbing the stuff, or about the fact that I would have 1 day to do it because I was going to be out of town right before hand. And even after that? Still have bugs. The toilet constantly runs, and I've had maintenance out multiple times for it, still not fixed. The vents are constantly blowing debris out. They "upgraded" the apartment with smart feature such as a touchpad lock for the unit doors - which is loud and obnoxious (I now constantly hear the sound of my neighbors kocking and unlocking their door digitally) and pointless as you still technically need a key to enter the building (on the rare occasion it actually locks) and a thermostat requires internet access. The lease might seem like a good deal, until you factor in the other fees. The water bill isn't actually off a meter. They've metered the hot water heater and not the units themselves and are "guessing" how much water you use by multiplying how much hot water is used by a random magical number. I've lived in a larger house with more people and paid less for water. Parking, unless you pay $40 a month for a reserved spot, is almost impossible. I've also been harassed by people while walking during daylight to my unit - I can't wait to leave this place. Stay far away. Don't rent here. If I could give 0 stars I would.

Living here is horrible the maintenance staff. Dont due nothing goood. Ashley the manager dont care about the people living here I move out 3 months ago and i dont receive mi deposit. She just say are not . are not . due your job. Dont forget the roaches mice and all cain of pest

Apparently it's okay to double park here & A1 towing doesn't tow on holidays when today (Dec 29, 2019 isn't a holiday.

Mice. Lots of mice. You can hear them running around in the walls. Maintenance can't seem to find where the entrance is so that it can be sealed. Gross.

Foxchase Apartments is by far the worst complex I could've chosen to move into. To start, the apartment itself had multiple cracked tiles (kitchen and bathroom), water coming up from the under the floor(living room/bedroom), both of which took weeks to get resolved when, I was told it would be handled before my move in day. Somehow a family of idk how many, but definately too many (young kids included) ended up on the top floor, which of course leads to late nights(past 11pm), early mornings(7am to start) and, all day every day running around as if they are practicing for the circus 24/7. The biggest issue I have is the disgusting attitudes held by the staff and managers at the main office. Not only do they, not take any responsibility for anything wrong with the apartment itself, but they also seem to care very little about the well being of their tenants when it comes to maintenance,noise complaints or any complaint for that matter. After complaining for a month to the same staff and managers about the apartments issues and ridiculous noise above me, I was told handle it myself, which Isnt my job. The part that really gets me is the lack of respect for me as a tenant, the ill mindset to do nothing to help resolve my issues and the lack of communication between staff, managers and myself. One person has notes, the other doesn't. One claims theyll try to resolve the issue and then you find nothing has been done at all and for a representative of an establishment to intentionally hang up on a tenant, MULITPLE TIMES is just despicable and disgusting business practice. Im sad to say I live here because the staff have made this a living NIGHTMARE. If your looking for terrible staff and endless issues with no help from the people you pay thousands of dollars to, Foxchase is the place to be. If you want to live in a nice, quiet place, with good staff and good pricing.....LOOK ELSEWHERE! Beware what they try to sell you, I promise its nothing like it seems.

Absolutely horrible and illiterate customer service. Unreasonable pet fees and will deny your ESA letter for any reason they can find.

Me and my husband have been waiting for a parking spot for four months. The leasing office has so much turnover that none of the employees know what they're doing. The building is noticeably old with a terrible paint job. The units have been poorly maintained throughout the years. The laundry facility continues to get smaller and more expensive that I've starting driving to a laundromat. They charged us a late fee of $100 for a water bill that was definitely paid on time. Our toilet liner was broken, water was leaking on the floor. I'm fairly certain there's mold under the floorboards but maintenance WILL NOT look. I was told the contractor would be in touch to set up a visit to replace the flooring... three weeks ago. The few times I've walked to the pool it has been padlocked so we're not getting any use of the amenities. The dog park is small with no shade, and uncut grass. I have absolutely nothing good to say about these buildings or the customer service. I recommend looking elsewhere for a place to live!

The worst decision in my life , you will regret this over the time when choose this apartment, Make a habbit of paying high electric bills, most complicated parking pattern and you will not be explained about that while leasing and have you ever heard of 500% fine if you break the lease yes yes you heard me right read the lease carefully it's a one year jail with no bail ,and like said before leasing office is only for new leases not to complain or listen to your problem because you you have already signed a lease and " people in DC don't worry about money the guy in leasing office told me " I didn't know that thanks for letting me know I am not rich and foxchase is not for me My previous review was deleted wow these guys have not even courage to accept the failure Delete this too foxchase

smell weeds all the time from balcony nd ventilation and they say its smoke free .unsafe for babies

I didn't have and roaches whatsoever. I just had a black poka dotted rat that comes out the top of stove , like a birthday surprise and walk around the house like he owned it since the Shirley-Duke era..

I went to see this place today 11/02/16. Roddrigs do not want to rent me at all with bad attitude and kept me waiting for 45 min taking calls ignored and finally came out without any paper work asking what I need and disappeared. He started playing on computer and can not pule empty place till I ask me to show me quickly as driving from out of town. He was very rude started blaming me. Finally showed model and did not know rates and started moving around curcer on laptop non stop. So I will walk out. I asked for manager in the beginning and he said she is off. I asked at the end, he said she was here and somewhere else and will be back and started cursing me. When I spoke to other female employee, they all ganged up as if they don't like to rent me due to where I am from and ask me to wait at waiting area. But manager never showed up. When I asked again, they said she is in another property. So what was the reason to waste my time when I was driving from out of town planning to cover as many laces I can. But wasted my whole day at fox Chase. DO NOT RENT here, as they hate if you are from another nation.

My husband and I lived in building 912. I cannot say all the buildings are like this, but our experience at this particular building while at the Foxchase community was not pleasant. Biggest complaint are pests. I understand pests happen, as you are living with many people with different cleanliness standards, but our issue with pests lasted well over a year until we finally saved enough to leave. Roaches and ants are a huge problem in this particular building. When we moved in, our apartment was nicely refurbished, but when my husband moved the fridge to retrieve a dropped utensil, we found old roach motels. A huge RED FLAG 2 weeks after move in. We were told that this was a preventive measure. Days after our call, while watching a movie (late at night) we saw roaches wander around. HUGE roaches, like they've been living there, well fed and sheltered forever. We startling! Maintenance man came by and just added bigger roach motels. Even now that we're gone from that place we joke that we have PTSD from the roaches at Foxchase..lol Loud neighbors were another issue. We don't have children, but I can empathize the difficulty of having multiple children in a small apartment. However, sometimes the noise and the hallway messes were unbearable. We had a kid running up/down stairs with no pants on. Stains in the hallway carpet..just yuck. Parking is also a problem. There were very few spots to park near our building. The facility had 6-7 tenant spots used for their 97' maintenance pickup trucks. Super frustrating, husband was at night school at the time, and ended up taking uber to work/home. If you are broke, and this is all you can afford, you do you. Earn your coins to get out quick. Some positives is the community is next to Harris Teeter and nice forestry trails. But don't expect much. Units are a far cry from their newly remodeled leasing office.

Please do not rent there! You get contacted by Melody and Randy both of them are a JOKE! Cons ** No parking at night ** Old buildings always something wrong ** Service requested wait for like 2 months to be taken care ** Service manager doesnt do anything to fix it. ** Your packages will get stolen ** Tenis court? Well is a dog poop area ** Customer service, wait for the call back maybe couple of months ** Hidden charges You will be very tired of living there after the first month!! There many places that you can live for the same amount of rent or even less and with better quality and faster response!!!

Terrible place stay away

NO RESPECT FOR SERVICE MEMBERS: We are a military household. My BF just got out of the Marine Corps after 2 tours and over 6 years of active service. We provided all the necessary paperwork we were told to provide to waive the early lease termination fee and had a smooth-ish move out process.... UNTIL they emailed us out of the blue, a week after we had already moved out, saying that they made a mistake and that we actually do owe over $2000 in termination fees. Then the office went dark and we haven't been able to contact them, we just keep getting notices that we owe them money. DO NOT MOVE HERE AT ALL COSTS -- THIS IS HOW THEY TREAT OUR VETERANS. Disgusting.

Think before you rent here. When we first started our lease all was great, everyone was nice and the unit was a step up from our place in another state. A couple weeks ago we were notified by residents in out unit about black mold in two units via the HVAC. Their kids were getting nose bleeds and the other neighbor had to move out and throw away all her possessions . When we came by the office to talk to maintenence we were told he isn't a mold specialist but would be out to look and leave a note about next steps. Although not satisfied with the response and our safety and health clearly a concern of ours, we figured we'd have to let him go through necessary steps. Nothing has been done... our health and the residents health is obviously not their concern. We tried to follow up and then put in another service request which supposedly was completed but still no follow up, note, nothing. We're still waiting to know what the next steps are in this process and want to get this resolved as we could possibly be breathing this in. At this point if this is not done I will notify the better business bureau and have the country health inspector and/or the health department out to look into the matter. So yeah don't cause yourself extra stress and possible health issues living here.

Haven't moved yet wanted to talk to management about something that wasn't disgusted on my Iease that I didn't agree with. I called them early in the morning and left a message and still didn't receive a call. Are they that busy that they cannot pick up tenants call. In addition the wall are very thin where you can hear your neighbors doing everything. (Walking,talking)

Bad customer service, nobody ever picks up the phone.

It's the worst apartment I have ever seen ,they have poor management poor house hold, it's really old something breaks every month couldn't imagine my self in that apartment

Everything breaks. The kitchen is outdated and the counters/cabinets are cracked and old. The yard is not taken care of and mushrooms are growing all over the place. Trash is constantly littering the grass everywhere. Cockroaches! If you don't call and complain, they won't come take care of them. The shower tiles are literally caving in. The only plus is that the maintenance staff is great. Otherwise, it is over priced for the quality and I cannot wait to move.

THIEVES-I would give AIMCO 0 stars if I could. They basically played with my time and money. The managers gave me false information about my possibilities to transfer to the property just to charge me $600 dollars! They promised to give me my money back, and they did! But later, i get a call from collection trying to contact me because I didn't pay the application. oh and try to call fox chase... it is impossible to reach them. They are all rude. I will seek justice.

Their 1 bed appartements are too small yet they come with hefty monthly utility bills, so beside paying rent and your own gas/electricity accounts, you will have to pay a conservice utility bill that adds automatically to your rent, and the thing fluctuates ,some charges don't even make any sense, like why whould my sewer bill alone averages 55$ on a tiny appartement. Big problem with roaches, insects and mold. Also , when we moved out after living there for 2 years, the management brought some vendor and allowed total charges of 1262$ in alleged damages and other stuff, including two coats of paints , cabins and marbel resurfacing, basically they charged us for a unit restoration when its their job to prep it for next tenant, manager refused to considerate these unfair charges and stated that he "feels" they are accurate, this is merely wrong because paint falls under normal wear tear which again they refused to acknowledge, we feel scammed and betrayed, very disappointed with foxchase and would never recommend them.

I lived here happily for several years. When I was furloughed in March due to Covid-19, I did not want to give up the apartment and did everything I could to continue making rent payments on time. My lease ends next month and I am still out of the job - I called and explained all of this, that I do not have the funds to continue leasing due to this, and they explained to me that they still plan to charge me over 2,000 (my monthly rent is less than 1,400) because I gave 30 days notice instead of 60. During a pandemic. This is exploitative on so many levels and really shows that Foxchase does not care about their residents. I hope they are able to rectify this situation, but honestly it seems the whole company lacks empathy.

After newly moving in and never receiving a water bill until almost 6 months of living here and shortly after I was humiliated by having court papers posted publicly on my door that was being evicted in court for a $200 water bill. This is not a good look and left a awful taste,. No, Wont be here too long!

Location is great yes, BUT I have been dealing with horrible pest control issues the whole time I have been living at my apartment no matter the season. I really don't want to move, but I am tired of paying all of this money to have unwanted guests. Mice!!!!!

Only out to get your money. Shady management, Aimco is the worst, and the maintenance department sucks.

I have lived in a Foxchase apartment for about a year and overall have not been happy with the apartment. Although this apartment had many problems, the primary reason that I am writing this review is because I, as well as my female neighbors, have experienced peeping toms. I live on the ground floor and caught someone filming me from outside the window while I was in my apartment. Although the windows have window shades, it is easy to see through them. My neighbor said that she has had the same experience three times, and that it has also happened to other neighbors. I called the police when it happened, and they got there quickly. However, when I spoke to the apartment management about switching apartments to a higher floor or ending my lease early, they were not helpful at all and told me that my security was not their concern (it is actually written in the lease). As a female living alone, I did not feel safe in these apartments, especially living on the ground floor, and want to warm other women of this problem. In addition, early on, I had massive cockroaches in the kitchen. However, management was responsive and eventually got rid of them within a few months. I have also had mice in the apartment (once on my kitchen counter). Management was also responsive to this and set mouse traps. The apartment has leaked twice, once getting the entire floor area in the living room wet. Appliances are also not great.

Wonderful experience before and during move in; however, things completely changed once living in the community. Appliances continue to break, parking is scarce, and the shuttle service to the Metro station stopped a couple months ago. Although I am leaving at the beginning of next month, trying to get prorated rent reduced so I won't have to pay a hefty amount in two apartments was something that was not offered even though I am not staying during the full month/the intended lease date.

Dodgy customer service. Could not log in to my account to play rent this month until after they charged a late fee. I called 3 days prior, and the representative said someone would call me in the coming days to help me log in. Called again today and the guy never put in a log that I called with an issue. So the girl had to assume I was lying to her about calling with an issue and I was treated as I liar when trying to explain the situation. So due to aimco/foxchases records keeping negligence I'm stuck with a fee for an account I could not log into and they are treating me as though I am lying about ever calling in the first place. Maintenance is A-, there are problems but the team is quick to respond and resolve issues (except i've been waiting for them to re-glaze the bathtub for about 4 months, they said they would schedule somebody to come in but no luck yet.). I was ready to give this place 4-5 stars, but they treated me very poorly with this exchange I would not recommend giving money to this place especially if you are a young professional with a heavy travel schedule. Thank you aimco/foxchase for treating me like a liar when I was overseas on a business trip and could not resolve this in person. I hope that late fee was worth another poor review. At least this helps add some transparency to your customer service and why you get so many poor reviews.

Unsafe, zero security, thieving is common.

Been trying to talk to staff about leasing an apartment. 1st the phone lines don't work correct but on top of that they had someone text me back who was quite rude and uninformed of the basics such as pricing. If you look online there 2 bedrooms are listed as between about 1700 and 8000, so I called to get the correct information and yet they couldn't tell me what they were going for. Never mind I'll find a more professional company

I made an appointment to see the apartments & speak with someone about the pricing & get more information. I drove all the way from Falls Church & even confirmed that morning that I would be getting a tour & speaking to someone about moving in. When I arrived there I was greated by a woman who from the start had such a terrible attitude, I believe her name was Jasmine. I told her I was there for the tour & she even confirmed by name & date/time. She said there was noone available to give me a tour & didn't provide any further information. She said I could reschedule for another day if I wanted to. Again, I confirmed the appointment an hour before arriving & was frustrated that they made me drive all the way to Alexandria just to be told that I had to make yet another appointment to see the apartments. No apology at all nor any respect for people's time in this place. If they wanted me to reschedule I would have had no problem, but instead they made me drive all the way there to speak to an unknowable rude woman who did not help nor provide any information. I will be looking at other apartments instead. Don't waste your time coming to this place.

Do not live here. People are rude and nasty and threaten you.

Transparency is an issue here. On my move-out statement, they charged me for bills that are not communicated. Reaching out by phone call requires a number attempts patiently. On the residents app, there's a menu with a title "move out instructions" which opens to a blank page.

Biggest mistake ever choosing to live here. Mice infested buildings, no upkeep of the grounds, and don't get me started on the customer service! Lost my deposit, and won't return it. Months later after numerous unsuccessful attempts to follow up, and they have no record that I even lived there! The BBB needs to shut this place down. Run. Run far far away! Please, heed my advice.. Don't put yourself through this. Don't sign any agreement with this property. The people in the leasing office are very nice, but other than that.. No value to anything. You're better off living outside than living here.

I lived in Foxchase apartments for 3 weeks and had to leave because of personal reasons. I'm 23 just graduated from college and got a job opportunity out in DC. This establishment tied over $4000 onto me because I had to leave due to certain circumstances but even after explaining to them that I just don't have that money they wouldn't work with me at all. Wayne Harris is the worst manager at the establishment because after being told to get into contact with him I sent him an email explaining how I only stayed for 3 weeks and had to leave because of certain reasons he just told one of the other workers at Foxchase, ingnored my email and I had to find out his answer by calling Foxchase and have someone's else explain to me what his highness Wayned Harris said which was basically "we can't help you at all"... completely unprofessional organization and would no way at all recommend it to anyone. After a million phone calls they were able to drop it down a little above 3 grand that I now have to pay $266 a month for a year.... if you are 100% committed to this place and can somehow predict that you won't have to leave due to family/work/illness then stay because they won't cut you slack at all... Again, I stayed three weeks at the place and everything was exactly the way it was when I moved in but because they are starting to get a bad rep (on basically every online review website) they will try to milk as much money out of you...Don't make my mistake and make sure you have a lawyer to look over their move in contact and just a lawyer in general if you are living at Foxchase in Alexandria....they are sneaky...

Unprofessional! They rarely answer your call. And they are not responsive with emails. They reply when you're no longer interested. You'll lose your time and money.

: A Disappointing Experience at Foxchase Apartments I regret to share my extremely unsatisfactory experience with Foxchase Apartments. From the beginning, there was a lack of honesty and transparency. The information provided during the leasing process was deceptive, leaving customers feeling misled. The issues extend to the poor service quality. Communication was consistently subpar, and concerns raised were met with dismissive responses. Maintenance requests were often delayed, and when addressed, the solutions were temporary at best. Parking has proven to be a nightmare, with insufficient spaces available for residents. This has resulted in an ongoing struggle to find a parking spot, leading to unnecessary stress and inconvenience. The living conditions are simply uninhabitable. From pest infestations to unresolved maintenance issues, the overall environment falls far below acceptable standards. The promised amenities were either nonexistent or in a state of disrepair. In conclusion, my time at Foxchase Apartments has been marked by disappointment, frustration, and a feeling of being misled. I hope this review serves as a cautionary note for potential residents, urging them to consider their options carefully before committing to such an unsatisfactory living arrangement.

Would give 0 stars if I could. From start to finish this was by far the worst apartment I have ever lived in. Immediately the first thing I noticed upon moving in was the rampant cockroach infestation. When brought to the attention of the leasing office they were not at all helpful and I dealt with this roach infestation the whole time I lived there. Ironically enough the roaches weren't the worst part about living here. I also moved into an apartment with no hot water because the hot water heater was broken upon moving in and leaking all over the floor. Once again leasing office was not cooperative getting this fixed and overall the whole time I lived there it was impossible to get in touch with maintenance. From start to finish they found ways to scam me out of my money with random unnecessary charges and processing fees. They changed my lease from the end date being June 22nd to July 1st on my resident portal without consulting me just so they could scam me into paying rent for the 1st day of July. They also require you to pay for them to CLEAN AND PAINT the apartment when you move out (another thing I have never seen my whole life renting) So many charges like this that I have never experienced at any other apartment complex in my whole entire life. Not to mention how unsafe this apartment was as well. I was first notified of people staring into apartments through windows after only a week of living here! After reading other reviews it seems that many other people had safety issues regarding stalkers and peeping toms as well. To make matters worse the lock on the main door to my building never worked in the 14 months that I lived there despite me and many other tenants repeatedly bringing this to the leasing office's attention. And last but not least, they claim to be non smoking yet the whole apartment constantly reeks of marijuana! Seriously rent ANYWHERE else, I've rented apartments in the dmv my whole life and have never experienced anything like this.

Just adding to my previous review to give an example of living at Foxchase. Went down this morning to the on-site laundry room and the washing machine and dryer (and there is only one for the entire building) have been removed. No notice, no email, nothing. Called immediately and was told they had no idea why. Sent 4 emails, two automatic reply as they were out office and two have not replied. This is a perfect example of the kind of "concern for residents" you can expect! They may "promise" sufficient services but no guarantees!

Becareful! This company is a scam. Don't pay if you're asked to do so. They'll charge you with a $50 application fee and reject it with no reason.

If you frequently deploy for work, do not even consider this place. I received orders to deploy and the company will not work with me. My lease ends while I am overseas and the complex still made me pay the rest of my rent.

The parking situation has gotten so bad that it now violates OSHA standards. Someone at management hired the lowest bidder to start renovations on the apartments. There are now industrial dumpsters that protrude into the middle of the street, threatening to cause a car accident. And if that isn't bad enough, there are forklifts parked on the street, with the forks left straight up in the air with equipment on them, waiting for a gust of wind to blow the equipment off the forks on to a poor residents car or even worse, someone driving or walking down the street, killing them. If you value your personal safety, please rent somewhere else.

Please please don't live here .Think very long and hard about what you're doing ! read the reviews before you decide to turn in your application fee . This is a warning horrible customer service , everything is very outdated horrible pest . I felt I actually own a pet mouse .

Hello ! This is Berk Sayal ! I had an appointment today. I have a complaint for your company and your workers.When I come to the lease office, the man was very rude who is sitting front of the computer at the table. He asked directly" when do you move to apartment " it was a bad question! Do you treat to your every guest is like this ? is this your service quality? I've been talking with Jen for 2 weeks yours regional manager. I told her first, I would like to look at the apartment and then I will decide when I can move to apartment. Also, when I arrived to number 103 building, there was a code system on the 204 door. Why Didn't they say the code to me? I waited 30 minutes at front of the door. I didn't surprise. It was a bad greeting the costumer. it was bad guidance the costumer. I never come over there. I will never recommend any to my friends. I am writing this email. because you have to know this Dear Manager and talk them. !

Foxchase is a true gem... Come sign a lease here and see why! God bless an overpriced, Alexandria apartment complex that is outdated, bug infested, and swamped with stink. If you aren't from Alexandria, don't even bother looking here. If you do, you'll understand it within 2 months in...

This is not a place to live in!!! First thing it's all kind of bugs sharing the place with you!! Had a nice problem since my husband and I basically moved in. Reported sooo many times and just nothing!! We bought a house and just because we're not officially getting discharged from the military we have to pay $5000 to move out tho our lease is up!

Moving into Foxchase was a nice and easy process with very helpful people. With that being said, once I was moved in - I was no longer a priority to the management. It is nearly impossible to ever hear back from any of the offices whether you email, call, or leave a voicemail. The parking situation is completely bizarre and they charge you to park when there is never any spaces available. THey have quite the bug problem, which they never responded back to me to help get rid of. There's been multiple times when I have been able to get through to the leasing office and have received quite the attitude on the phone regarding why I was calling or if I was contacting the right department. What it really boils down to is no one seems to know what they're doing or how to keep their residents happy throughout their entire experience with Foxchase Apartments.

Poor-quality apartments managed by a staggeringly callous and inept corporation. The apartments are not well made and are poorly maintained. Expect lots of bugs. If you're in one of the two-level units, you can expect any air you condition to leak out, resulting in wild temperature variations between floors. You can also count on the main office to utterly fail at communicating maintenance, schedule changes and the like while making their rental terms as obtuse as possible. All this after you're required to sign a "good neighbor" agreement. Don't rent here if you can avoid it. If you're here, get out as soon as you can.

they have no respect for their residents. 2 weeks ago the apartment above my unit had a water tank burst and the water started to leak into my unit. I called and told maintance and they said they would send someone over asap. 2 weeks later and the maintenance dude walks into my apartment, no call or knock on the door, while i'm changing. If you're a girl living by yourself don't be fooled by the low monthly rent.

This property is very conveniently located and a quite area that is the extent of the good of this property. The office has made my time here an extremely bad experience. During the lease signing with the office I worked with Silvia who made promises that she could not keep. I was told by Silvia that I would be receiving $200 off my first months rent. When I went to pay my first months rent I noticed that the $200 was not taking off the rent. I called Silvia who stated that she would take care of everything and not to worry about it. I waited a little bit to see if there was change there never was and plus they charged me $100 late fee while I was waiting on a call from Silvia. I called Silvia again to see what was going on. When I called this time she said that she was no longer working for FoxChase and was now at a different property under the same management. I asked if she could still fulfill the promise that she made. She told me to talk to management and said that they already were made aware of the issue. I talked to the manger Damon who was not helpful at all. Damon told me that he was not aware of any issue and even if he was there was nothing that he could do about it...great management... Great manager.... They are friendly and nice until you signed the lease..