Foxchase Apartments

Please make sure to do a little research on this apartments before signing a lease, to make my experience shorter I'll tell you what's my issue... I live in the 1st floor, 1st, mices 2nd, centipedes a lot of them 3rd, humidity the smell is so bad, the walls turn out green and last but not least ants everywhere in my kitchen bathroom bedroom living room in my sofa in the floor everyweree you can think of but they don't do anything, now u saying why you still there well my lease is almost over and I am so happy to move out can't wait... my husband and I are waiting for our 1st baby and saw this place our future but 6 months later I was extremely unhappy this wasn't what I wanted for my baby so for personal reasons we had to renew our lease I was sooooo mad but now I'm not making the same mistake we moving out, hopefully people read this reviews before signing to live here, love the location and everything in this place but I'm not a friend of insects.

I have been waiting for my deposit refund check since my move out in July. When I contact management to get more information on when I can expect to receive it, they give me the run around and then never reach out with an update. At this point, I am not expecting to receive my check and will unfortunately have to pursue external escalation since there is no resolution internally.

Mice. Lots of mice. You can hear them running around in the walls. Maintenance can't seem to find where the entrance is so that it can be sealed. Gross.

Do not rent from here if you need Metro access. They will no longer be providing shuttle service at the end of February 2017. They haven't even communicated this yet to the tenants (I found out from a 3rd party, who has more courtesy and professionalism then the property mgmt. company). They claim their reason for discontinuing the shuttle service is "the amount of daily riders has decreased" which is simply not true, as the shuttle I take in the morning is often full and some are forced to get off. They also claim other complexes in the area don't offer shuttle service either, which is simply not true. They are just looking to save a buck. Current tenants will be now forced into longer and more expensive commutes.

Literally only giving one star because there isn't an option for zero. I am sitting outside of my apartment in the hallway for pest control issues for the 4th or 5th time this month!! If I see another mouse, something in me is going to snap!!!! This apartment complex couldn't care less that the living conditions are not up to par for its residence. The maintenance team apparently came to fill all the holes in the apartment so why am I still seeing mice?! When I pay 1200?! I could live somewhere else!!! I'm so wholly dissatisfied. PLEASE SPARE YOURSELVES!!

As a current resident in these apartments i do not recommend this place to anyone So disappointing

The apartment itself isn't that bad and the location is ok, its the management that makes a person not want to stay. The person who handled my paperwork to convince me to lease here told me that the average utilities for a 1 bed with 1 occupant would be about $50. I'm not holding anyone to this but when you ask what utilities average you expect something close. The minimum water bill is $50 which is billed through the apartment management (you pay for the billing service) so add in electric and gas and bills are much higher. They require online documents to include the initial lease. When this was finalized the website to do this was down. I was also not in Virginia. The person who I was working with was practically in a panic telling me that I would not get the rent amount I agreed to if I didn't sign the lease that day. If I had backed out it would have put me in a bind for a place to live. I had to give a code to him to allow him to sign it for me. He supposedly read everything but that was a lie. When I moved in I had to give my apartment key to maintenance so they could fix the blinds that were promised to be fixed prior to move in, no one seemed to think this was odd or cared that I gave up a key I signed for. About a month in water started leaking into the bedroom. I placed a service order that took three days to be filled. The person who went to fix it called me three times at work to "discuss" the leak. He spent most of the time telling me that I didn't close the shower curtain or had the water angled wrong, as if I didn't know how to shower without making a mess. I repeatedly pointed out that there was no water on the floor in the bathroom just in the bedroom. When I got back that day a letter reflecting the service call was left which stated something in the shower had been replaced. I guess he just couldn't justify not spending the money to replace a part that was leaking without risking me taking further action to resolve the issue. I received a letter of non-payment on my door a couple months later that was dated for the pervious year with someone else name. I had to make multiple phone calls to get that straightened out which ended with someone saying "oops that happens" and I should disregard. I had complained about noise at 2am from my downstairs neighbor but all they would do was send an email to everyone in the building. However, we got multiple letters telling us we would pay a $500 fee for smoking near the building or on our balcony, a second offense is $1000. But the worth experience was trying to move out of this place. I am a military veteran and dependent. We have orders, which too forever to get, but finding someone to work with me to end my lease early was a nightmare. I tried to explain my situation but was told sorry can't help and I don't work at that location, when asked who else I could contact. Beside the stress of having to continue to pay rent and prepare to move overseas when I finally got the orders they gave me a move out date after my lease ended! After many phone calls and emails (I wanted everything documented) they finally agreed to let me break the lease three weeks early. Upon move out I was charged $95. Yes the paperwork says you have the option to select that they clean the apartment for you and that it only costs $90, but they don't care. They will charge you regardless because you have to sign a document when you hand over your keys agreeing to it and when you electronically sign the documents to move out you don't have a choice but to opt for them to charge you. This place is a joke. Every time I was in contact with maintenance they were condescending and the management ignore you unless you continuously make a fuss. I you chose to live here make sure you read every line of everything you agree to. The location is good if you don't mind riding the bus for at least 30 minutes to get to the metro. Overall its pretty quiet and wood floors are better than carpet. The apartments look nothing like the models they show to get you to sign a lease.

If I could rate this place 0 stars I would. Besides the price and location, there are absolutely no redeeming qualities about this apartment complex. First, they made us sign a second lease and moved our apartment a week before we moved in. This was forgivable as things do change last minute. However, from there on out, it has been a nightmare. The parking situation is horrific. Anyone can park anywhere and they don't tow those without a sticker except maybe once a month. If you live near the intersection of Taney and Raleigh, there won't be a day when cars are disobeying signs and causing near accidents. There are insects everywhere. No matter how many times they come to exterminate (which is often). They will not notify you before they do things. I.e. they had a contractors on our balcony at 8 AM without notice who came up by a ladder to work in the closet. Then posted after the work was done a week later that contractors would be coming in to do work. We also referred people who did move in and never saw the referral award after multiple contact attempts. They also forgot to charge us for pet rent for SEVERAL months, then called a year in to say they would start charging us. Last, but not least, want to charge us 2,000 dollars because they are claiming they did not receive our notice to move out within 60 days in the middle of a pandemic. This has been the absolute worst place to live. I never write reviews, but this has been such a horrible experience that others deserve to know about it. Save your time, sanity, and money folks!!!

Only out to get your money. Shady management, Aimco is the worst, and the maintenance department sucks.

I was a resident from 2016 to 2021. The neighborhood is friendly convenient to everything including Metro 395 and 495. Buses are close by as well. Within 2 miles you'll find ample grocery stores shopping gas stations and restaurants. The Maintenance office is good to work with but the leasing office is not. They're very difficult to get in touch with and have deleted my former review as well as forged my signature on the lease renewal and charged me several months rent when I gave a 60 day notice to move. I wouldn't recommend living here at all. Also there was mice in my apartment every year for 5 years. They don't upgrade their apartments unless the tenants pay $200 more monthly. Very poor management.

TERRIBLE PLACE TO LIVE. RATS AND ANTS EVERY WHERE, MANGEMENT IS HURANDUS!!! SAVE YOUR MONEY AND DO NOT GET AN APARMENT HERE!!!! I RECENTLY MOVED HERE AND SO FAR I HATE IT. I JUST CAN'T WAIT UNTIL MY LEASE IS OVER...

LOOK ELSEWHERE!! You get what you pay for, people. Rent is cheap(er) than in the surrounding area for a reason. I read the reviews and didn't listen because it was cheap and I definitely paid the price of my sanity living here!! There is a reason there are so many vacant units. Rent increases once your initial lease is up and is over 10%!! Once you've signed the lease, expect the property managers to go silent. It's impossible to get ahold of them by phone. The walls are paper thin and you can hear everything your neighbors are doing 24/7. (Yelling, fighting, crying, you name it, you can hear it.) If you have a complaint, they tell you to go to the website and file a complaint which then goes to a dead end and nothing gets done. Their monthly conservice charges (water, sewer, trash, other fee, pest control) are the highest I've seen anywhere ($150-180 a month). They will charge you both to clean $150 and repaint the walls $350+ when you move out deducted from your deposit. The only reason this place even deserves 1 star at all is because of their maintenance team, who are amazing. They are probably all underpaid considering how cheap this place is, but they do have a responsive maintenance crew!

Unprofessional workers. you go into the office no one is ever there. no one can answer questions. I had to send out two emails to get maintenance and pest control done to my apartment. This leasing office/office is very unprofessional and unorganized. nobody knows what's going on. Also they are literally only open for about 2-3 days a week what the heck is that? I can't wait for my lease to be up so I can leave! this is beyond ridiculous. do not move here !

Great location and decent prices but the staff are really rude and disrespectful. If I didn't have a contract with them I would have left long time ago.

This PLACE IS AWEFUL!!!!!!!!! DO NOT COME HERE.. I LIVE AT 516 N HOWARD STREET APT 402 SINCE APRIL; AT THE BEGGINING IT WAS OKAY...SINCE THEY IT'S BEEN CHAOS. I REPORTED TO THE MAINTANANCE TEAM ON 7/2014 THAT A DEAD RAT WAS SPOTTED ON THE BALCONY. THEY CAME AND PATCHED THE WHOLE ON THE WALL AND PUT TRAPS AND THAT WAS IT. TILL THIS DAY I STILL HAVE RATS ROAMING THE DINING, KITCHEN AND LIVING AREA OF MY APARTMENT. ON 9/25/14 I REPORTED TO THE MAINTANACENCE TEAM THAT I HAD BEDBUGS IN MY HOME. THEY DID ABSOLUTLY NOTHING AND REPORTED MY REQUEST AS BEING DONE AND COMPLETLED. THIS PLACE IS HORRIBLE I DO NOT RECOMMEND IT TO ANYONE. YOU WILL HAVE A BETTER CHANCE FINDING SOMETHING BETTER AT THE GHETTO THAT LIVING AT THIS DUMP. I WILL MOST CERTERLLY GET IN CONTACT WITH MY FRIEND WHO IS A LAWYER TO SEE IF HE CAN HELP ME GET OUT OF MY LEASE THE LEGAL WAY!!!!!!!!!!!!!!!!

Safety

Foxchase is a decent affordable apartment complex. That's the main driver, cheap. Recently though they are significantly increasing the cost of rent, trying to overhaul some amenities to provide a broader range of "nicer" amenities. Including a small dog park. The other residents are some of the nicest people I have met, most people who live here are young families starting off in life, or people temporarily moving into the neighborhood for a short time. All in all it's a great place to live, if you don't mind the persistent noise, bugs, the occasional crime and never seeing your security deposit again. Let's start with the noise, these are much older buildings, that were either poorly constructed or were constructed with the idea of them being large mansions. You will hear your neighbors day and night, from walking through the hallways, slamming door to just having casual conversations in their living room your neighbors live with you here. Insulation of the apartments, none of my windows really sealed, the weather stripping on my front door was basically non-existent so there was a breeze moving through my apartment year-round. Nice for getting fresh air but terrible for efficiency with the thermostat. Hot in the summer, cold in the winter. My neighbor downstairs would burn incense and it would rise through the floorboards into my apartment and drive me crazy. Then when they moved out, the next tenant smoked weed chronically so it was great to have that seeping into my apartment as well. Albeit an alleged "no smoking community." Bugs, because of the aforementioned issues, and the focus on rebuilding for amenities that aren't needed. You will see / have mice, lady bugs, salamanders, ants, spiders and other various creepy crawlers as roommates not ideal but they charge you about $10 a month to deal with the bug issue, as part of their hidden fees. Hidden fees, everything, "energy efficient appliances" about $8 a month, communal water and waste water management, you get charge per square foot / occupant in your apartment. So if your 4 neighbors have 3 kids, you get to subsidize their water usage. It's really a great and fair system. Crime, during the time I lived there I never personally had an issue with crime, except for my neighbor the first 6 months being a drug dealer. Seeing the comings and goings of strangers into my building all hours of the night and day: because the exterior door didn't lock and management didn't care to fix it. Great work on that dog park. To seeing 5 different cars have their tires stolen in the parking lot. There was no communication from management about security awareness or to look out for suspicious behavior at any time. Now your security deposit. Consider is already forfeit, even if you leave the place immaculate, and especially if you pay for their in house cleaning service. When I moved in, I noted that there were scratch marks on EVERY wall, especially in the staircase from the previous tenants. I wish I had kept track of that document. As such when I moved out, I paid for the "we will clean your apartment service, including the small amount of painting that would need to be done up to the size of a quarter." They charge $75 for this service, so I thought I was getting a deal. Nope -- they turned around and wanted to charge me about $400 to paint my whole apartment, the second floor, I didn't even hang up a single poster. So they settle on just the first floor at $273 Most of the walls were well-maintained, and honestly it seemed like I barely lived there. So, it's a cheap place to live, with staff that kinda cares, honestly the maintenance people, and cleaning staff were more friendly and heart warming than anyone else that worked there. Oh and be cautious of the sub-contractors they drive around going 30-45 mph in a the parking lots, with little to no regard to anyone who lives there.

Pest Issues no matter how clean you keep. At move out we hired professional cleaners and left the apartment spotless but were charged a "cleaning fee" of $230. Secured access locks are always broken by people not on the leases, Packages stolen so often I had to resort to using Amazon Lockers, Residents are always idling in the middle of the main roads, the office is ALWAYS closed and the "smoke free community" is an absolute lie as they do nothing to enforce it when it's reported. Save yourself the hassle and don't rent here.

If you like a disorganized management team and a lazy facility team than you've chosen the right place! This is a kicker. Need an inspection? No problem! Count on FoxChase to enter the WRONG apartment, try again only to find out they don't have the keys to get in, and have the audacity to ask ME to BORROW my key then NOT come back to inspect the apartment..and while your at it leave me keyless and locked out of my apartment! Then make me wait 2 hours to be let in..

Foxchase Apartments is by far the worst complex I could've chosen to move into. To start, the apartment itself had multiple cracked tiles (kitchen and bathroom), water coming up from the under the floor(living room/bedroom), both of which took weeks to get resolved when, I was told it would be handled before my move in day. Somehow a family of idk how many, but definately too many (young kids included) ended up on the top floor, which of course leads to late nights(past 11pm), early mornings(7am to start) and, all day every day running around as if they are practicing for the circus 24/7. The biggest issue I have is the disgusting attitudes held by the staff and managers at the main office. Not only do they, not take any responsibility for anything wrong with the apartment itself, but they also seem to care very little about the well being of their tenants when it comes to maintenance,noise complaints or any complaint for that matter. After complaining for a month to the same staff and managers about the apartments issues and ridiculous noise above me, I was told handle it myself, which Isnt my job. The part that really gets me is the lack of respect for me as a tenant, the ill mindset to do nothing to help resolve my issues and the lack of communication between staff, managers and myself. One person has notes, the other doesn't. One claims theyll try to resolve the issue and then you find nothing has been done at all and for a representative of an establishment to intentionally hang up on a tenant, MULITPLE TIMES is just despicable and disgusting business practice. Im sad to say I live here because the staff have made this a living NIGHTMARE. If your looking for terrible staff and endless issues with no help from the people you pay thousands of dollars to, Foxchase is the place to be. If you want to live in a nice, quiet place, with good staff and good pricing.....LOOK ELSEWHERE! Beware what they try to sell you, I promise its nothing like it seems.

I moved into Foxchase November 2013. I took the apartment that had the least amount of maintenance issues. I've never paid my rent late, and never had any complaints besides the few maintenance tickets I put in. November 2014 I signed for another year. My initial mistake. MY SECOND YEAR WAS HELL!!! November 7th 2015 I finally let management know I couldn't take the issues anymore and needed to move out immediately (after staying in hotels for the past month on and off because of the mice infestation). Long story short, it resulted in me getting a very rude phone call from their "customer care" department today saying i owe over $7 THOUSAND DOLLARS for ending my lease or I would have to get an attorney! Issue One-My apartment had a serious mice infestation that lasted a few months. I could hear them underneath the floor and in the walls. I killed one by hand and my fiance caught one. Family and friends were afraid to visit, and I stopped cooking at home for fear of catching diseases. I am very clean. Never left food or dishes out. I pay pest control fees to foxchase/AIMCO every month, yet the issue was never resolved. ( I was told it was because of construction to the building behind me). Issue Two-I paid $40/month for a parking space. I went on a 8 day vacation and SOMEHOW Foxchase "mistakenly" had my reserved parking sign pulled up and my car was towed. I came back with 2 large suitcases, a dead phone, at11pm at night, to no car (PS. I also left my house keys in my car while on vacation in case my luggage was lost).I walked to 7-11, with suitcases and caught a cab to the tow company. Although Foxchase later reimbursed me for my tow fee, the inconvenience was horrible. And they only reimbursed me after I had to prove to them, by way of a picture I happen to take, that my car was in a reserved space. Because, SOMEHOW they had no records of me having a space, nor anyone pulling my sign and removing my painted space decal Issue Three-My electric bill was around $300 dollars some months. I had a gas stove and lived alone. After making Dominion Power come out several times to check the issue, a Technician finally said I should check my dryer vents. Foxchase/ AIMCO maintenance came and cleaned my vents and I continued to have the same electric bill issue. Only until I ended up calling Sears and paying out of pocket to have an HVAC tech come out. The tech said my vents were so backed up, that with my vents opened they could barely tell if the dryer was on or off , the backup was so bad and old that you could not see the trash "breathe" ...$99 later the issue was fixed ISSUE 4-I got out of the shower one morning and came downstairs to get a towels out of the dryer, I had no clothes on and a maintenance guy just opens my front door. I called and complained because I put a permanent note on all of my tickets that say, call before entering because there are women in the apartment. It happened a SECOND AND A THIRD TIME. As of 10/31/15, I was all paid up .Here is an insert from a letter I wrote on 11/07/15 "The living conditions are intolerable, with mice running around ( I have picture of the droppings the left around the apartment, and videos of the noises they make while running in between the walls at night.... I cant take it anymore and it's unfair for me to have been staying in a hotel as well, because the pest issue was never fixed. (please see attached pictures, and maintenance letters, and hotel receipts)..." Update 11/29/17. Foxchase had someone reach out to me regarding this issue only to appear as if they were trying to be helpful in reviews. I have not heard from Foxchase since. Instead, they took me to court without sending me any court documents, a phone call or an email. NONE of my information has changed, my emergency contact and contact for non-payment never changed, the address I moved to was the same address on my driver license. I was found guilty in my absence. Someone contacted me with the same issue. If anyone else experienced issues like this and are interested in entering a suit, contact me.

I applied for an apartment, but was still shopping around for a better one. These apartments are small, no washer/ dryer, have closed living spaces and are frankly way overpriced. Anyway, I was told by the leasing agent that if in 72 hours I did not sign the lease, I would no longer have the apartment and my security deposit would come back to me ($500). This was not the case. A month later, paying my credit card bill I figured I would call and ask when I should expect to see the refund. The regional manager was the least helpful person I've ever dealt with. He did not care what I had to say, offered no help toward the situation and was not empathetic at all. I can't imagine if I lived there and had an issue arise. I wouldn't trust this place with "customer service" like this. I am now out $500 during a pandemic; thanks Foxchase!

I had a friend recently move from here and it reminded me of my experience. I lived here from 2012 to 2015 and there was always some mess going on with our building. The A.C. unit broke down 2 different times and the administrative office seems to take their sweet time with notifying maintenance. Me and my roommate also kept having an issue with mice when we hardly ever used the kitchen let alone left food in there. After hiring an exterminator it was revealed there were multiple holes within the walls they were coming through go figure right? The rent was the most irritating part because it kept going up. When we first moved in we were paying $1,426 monthly for rent alone. The following year they tried to bump it up to $1,785 a month for the same type of lease we had before! We talked them down to $1,602 but for our final lease our rent was raised to $1,860. They weren't willing to negotiate with us that time but luckily that was the last time because I found a new apartment and my roommate was going to separate from the military anyway. The best part was when we had to do an early termination with about 2 weeks left on the lease. They were going to charge us both individually 3,000 and something a piece which came out to $6,300 total! Thing is since my roommate was separating the military his orders would validate us from having to pay a fee but the administrative office would NEVER pick up the phone or respond to voicemail or emails. I took this as them not trying to honor the military clause which is FEDERAL LAW by the way and made an appointment with the legal office at the base I worked at. Fortunately for Foxchase they contacted my roommate the day I was going to take action. They said they were "validating" his separation orders. After that 3 weeks of trying to contact them they finally removed the outrageous fee and we paid a small fee for cleaning the apartment but man I always recommend people to look elsewhere to this day. Maybe the management has changed by now and I seriously hope it has because the actual apartments aren't bad at all the management just ruined everything for us.

Moved in on the 21st of November, 20 days later I've already caught three mice. it's sad having to kill these creatures, but they are very dangerous as they case many diseases. I hear them running around in the walls all night. ...

I have lived here for a year in one of the renovated units. At first the place seemed nice with all new appliances, but its just covering up the deep issues of these old buildings. I have had multiple issues with pests- from all sorts of bugs and now mice. I have had both maintenance and the contractors come and fill various holes in the apt, but it seems like there are so many holes in the building its impossible to keep the mice out. I have had pest control come multiple times and the problem has still not been resolved. In addition I've called maintenance SEVEN times for my fridge not cooling. It stops working literally every week and still has not been replaced. While the team does eventually show up, they only provide temporary fixes instead of thoroughly going through the apt and finding and fixing problem areas. Additionally, all of the 2br are on the top floor which is commonly rented to young families-meaning you will hear screaming, crying, dragging of furniture, loud noises all day and night. I am so uncomfortable living here. If you can afford to live elsewhere I would recommend doing so.

Do not move here!!!!! Roaches, mice, no matter how clean & tidy we keep the place!!! Worst of all, I get notifications that maintenance accessed and "completed work" in my unit when I'm not there, even though I NEVER SUBMITTED ANYTHING. 3 times now. Anytime I try to get in touch with the office to try to get clarification, no one answers. I've tried to get in touch with them in the middle of the week, middle of the day, and I never get an answer or a callback. If anyone at Foxchase is reading this, CALL ME NOW, I will not hesitate to call the authorities for breaking & entering if this happens again. Completely unacceptable. Who is in my apartment when I'm gone and WHY?!????

Do not rent at Fox Chase apartments. They show you these nice model apartments and they apartment you rent looks nothing like that. I have been renting here for almost two years and it has been a terrible decision. When I first moved in the shower was not working and it took over a week to get fixed. I was without heat for about a week as well. It got down to 50 degrees in the apartment. When I first moved here they had a shuttle that would fit about 20 people and it would pick you up every 30 minutes. I picked this apartment complex because of the shuttle service only for it to be removed a few month late due to"no one riding it". The shuttle was packed I never rode it with a seat empty. Most recently they did a survey and there was "overwhelming results" for more reserved parking. There were already 5 spots in the lot that were reserved and only 3 were ever used. There are now 12 and they sit mostly empty. Before they added spots I already had a difficult time finding parking now it is almost impossible. I pay $15 per car to park on the street. To get a reserved spot is about $80. This complex does not care about it's tenants. They are just money hungry and are trying to get there tenants frustrated enough with parking so they pay $80 per month. Each year you are going to pay more for less as they take away more and more things.

Hello Everyone, I am writing this review because Foxchase was my very first apartment on my own and I am disgusted at the treatment and unnecessary charges after my move out. When I first moved I was paying for reserved spot but they did not have that spot ready so I was given a reserved spot across the street. They take a very long time in repairing things, I've had my shower handle replaced multiple times and the last time he replaced it he put it on opposite so hot was cold and cold was hot. I did not bother to call again because I knew it would take forever and I knew I would not be renewing my lease. They don't have a doorbell so you have to walk downstairs to open the door for guests. They have a terrible rodent problem which I called about but they did nothing to address the issue. They are roaches in the front of the building and inside. During my year stay I saw one mouse and come to find out there was a huge hole behind my stove and a hole behind my washing machine. The only good thing I can say about this place was my neighbors, my packages were never touched and everyone pretty much minds their business. When you first walk into my apartment it is pitch black because they have no lighting at the entrance which was a huge inconvenience. I had to walk with my phone flash light on every time I came home from work. I wish I had seen these reviews prior to moving in or else I would have avoided this bad experience. They contacted me several times to not move out then charge me $140 for uneven tiles in the bathroom, and $145 in bathtub surface damage for discoloration. Let it be noted that I also had to pay a cleaning fee of $95 but yet was charge for discoloration in the bathroom. I took care of the apartment as if it was my own but if you are moving into this complex note EVERYTHING! Any crack, nook and cranny because if you don't they will charge you in the end. It was my first time on my own and definitely a learning experience. I do not recommend this complex. They have a high turn over rate, for since I've been there 13 months I've seen countless tenants move in and out. Do your homework and learn from my mistakes, do not move here.

Nightmare!!! Nothing good to say. Poorly maintained mice infested units. Laundry facilities are disgusting and cannot get machines fixed. Dog and cat piss in the hallways. Maintenance are not certified plumbers or electricians so it often takes 3 or 4 times to get anything fixed. No one is every reachable.

Police here for neighbors constantly, noisy, pest problem, car is constantly nicked. They have begun charging me for pest control monthly due to pests new neighbors have brought. Can't wait to get out of here. I'd love to break the lease at this point, but trying to wait it out to avoid penalty. Terrible!!!

my experience at foxchase has not been a good one. i can never get in contact with the administration office. my house had been invaded by maintenance men who came in for a broken water heater and didn't even knock on my door. They came straight in and claimed that "they were told no one was home." since when does someone not knock before entering someones home also, when the appliances were being replaced in my apartment days after moving in, they used my bathroom and left urine on the floor and the seat. the door was also closed and when i went in to see the mess, the bathroom reeked of fecal matter. there was also trash left in my sink and food remnant. in the kitchen sink from where they were eating in my home at some point during their time in the unit.. overall, i am completely dissatisfied with this apartment complex. i will be TRYING to get in contact with the administrative office to end my lease. i will not feel constantly disrespected and fear for my safety because someone doesn't know how to knock.

If I can give 0 star,.i will gladly give it. The staffs are not helpful. First of all I have problems with parking, get back from wrk around 10 pm and I have to walk in the dark alone for 20-25 mins to get to my apartment.i wasn't paying any parking fee at my old apartment but always got a parking spot near home., they never said anything about reserve parking until I moved in... secondly when I moved in for the first two months my bills remained the same till the third month (January 2018)..when I was gonna pay my bills and realized they added an additional fee to it and when I went to the office to ask them about it ..they just gave me a cock and bill story about how utilities and sewage and stuff..when I came to sign my lease , the lady told me everything has bn added and that the amount of money I will be paying is what I see on my lease but I moved in and it is a different story..I will advice any new tenant moving in here to be very careful with them .. they are not straight forward.. if I have ever regretted anything in my life.. it will be moving into this apartment..I wish I could just leave .. a lesson learnt.. always read reviews before purchasing something..

Don't move here they have rodents! I was given one price at the tour and when I went to look at the property I was given it was on the most busy street. I expressed my concerns to the representative helping me, explaining that I have a small child whom at the time just started running around and would be in danger that close to a busy road. To resolve my issue the representative selected a different property for me but didn't disclose there would be an increase in the discussed rental payment. In fact I didn't find out until my first rental payment was due. Also I discovered that my building had a rodent problem from my neighbors. I would have expected you all to inform the residents of this situation at hand because our entire building had a rodent problem at this time yet to resolve this all they did was put down traps that didn't prevent the rodents or stop them from coming in. I wouldn't recommend this place to anyone.

Horrible experience - mice and bugs - little to no assistance with either issue. Neighbors in building had double-digit numbers of people living in 1 & 2 bedroom apartments. Drunk in building slamming on doors in the middle of night begging for money. Same drunk passed out by mailboxes. All reported, nothing done about it. There was a constant smell to the ridiculously small apartment that we couldn't figure out....while cleaning out the apartment, I pulled out the fridge and found piles of mouse droppings basically "cooking" on the fridge engine....would explain why we were sick more often that year.... To top it all off, when I went to apply for an auto loan, I find out that I have a hit on my credit from this place....when I call to clear it up, I get sent from one office to another, until I end up having to leave a voice mail. Absolutely ridiculous customer service!!!!

Foxchase staff entered the apartment without notice or permission, when I was out of state, and left the door unlocked for five days. When I alerted them the door was unlocked, the complex manager told me I should lock up after them when they enter without permission or notifying me. This is Foxchase. They did this a second time, entered the apartment without notifying me, and again left the door unlocked for 5 days. When I noticed the door was unlocked and tried to lock it remotely, the lock jammed. I called emergency maintance and the police and eventually Foxchase went over to lock the jammed door to the apartment that Foxchase had left unlocked for 5 days. Their management company (the lovely Susan?) said they'd look into it, but, really, she wasn't any more concerned the 2nd time than they were the first time. This sloppy attitude towards notifying residents about entry and then leaving doors unlocked for days could endanger you. I don't know why the app didn't send notifications that the door had been unlocked, but you can't count on it, either. If you're fine with not locking your door in Foxchase, you should know what everyone in the neighborhood knows: most buildings can easily be broken into by yanking on the front exterior door. The building entrance doors on most buildings can just be yanked open with a hard pull. Foxchase fixed the one on my building after a non-resident accosted me one morning while leaving the laundry room, and I reported this. However, they have not methodically addressed the problem throughout the complex (a problem that they know about) with all of the buildings. An encampment for unhoused persons has set up across the street from Foxchase, and the man who accosted me appears to hang out there, and this problem may grow with the worsening economy, that non-residents seek entry to charge phones or for warmth in the buildings. 2 huge tree branches that could seriously injure a person have fallen in front of my apartment. After the first one, I expressed my concern that other trees looked unstable, but Foxchase did nothing, and another branch fell, blocking the entire walkway to my building. Another tree fell a block away, totalling a car. A murdered man was found in the parking lot behind my building. My 3rd floor apartment flooded due to blocked gutters. The management doesn't answer phones. A man, not a resident, passed out on the landing below mine. There have been a possum and a rat in the building, but I never had a problem with insects, even though Foxchase is sloppy about pest control (improper notification). When it comes down to it, Foxchase security and safety is a big risk, their entering without notice and leaving doors unlocked is beyond careless for apartment staff. This is absolutely fundamental. And the falling trees? How long before someone is seriously injured?

DO NOT MOVE HERE! There are pro's and con's to everywhere you go, and I'm going to list both with extreme honesty. Please read this and seriously consider all of my con's before you even think about moving to this place. Let's start with con's: 1. There is absolutely NO insulation between these apartments. You can hear every single noise from your neighbors. Apartments all usually have horrible insulation, but these were EXTREMELY horrible. Every. single. day. multiple times a day I could hear my neighbors alarms go off, every phone call she made or received, as well as EVERYTHING she talked about. You can also here every time they shower, flush a toilet, open their door, or go in their closet. 2. The ventilation is horrible. You can smell absolutely every strong smell from every apartment. Every time someone cooks, especially with spices, your whole apartment fills up with the smell, and there's literally no escaping it. For example, one of our neighbors cooked cabbage one night ( we all know how disgusting that smell is) and the WHOLE building smelled horrible. Multiple neighbors called the office, and each other with complaints on how horrible it was to even be in your own "home." 3. The particular building we lived in (4478 Raleigh) is the grossest building you will ever be in. The building hallways permanently smell from all the cooking, and garbage people leave everywhere. The security door was broken for a few months, I put in a request to have it fixed, and then the next day someone broke it again. After that it was broken for another 6 months. Also the widow, the only window in the common area of the building, is always open and the screen is always broke, so i hope you enjoy bugs flying into the building and your apartment. Also outside the building expect to find dog poop everywhere. 4. You will have a bug problem. Ours was ants, and nothing was ever fixed or done about it even though you pay monthly for pest control. 5. Parking is horrible. There were days that we had to park blocks away from our building. We eventually paid to park in the parking lot ($15 a month) but then they towed our car. 6. Water. So when you live at Foxchase your water, sewer, trash, and pest control bills are through Foxchase with a utility service called Conservice. Now you would think that you would be charged for the water and sewer amount that you, in your individual apartment home, use. NOPE! You pay a ratio of what everyone uses. WHY IN THE WORLD WOULD I PAY FOR SOMEONE ELSE'S WATER USE!!! Our gallon usage (for two people) averaged about 6,500 gallons per month! That is the most ridiculous thing I have ever encountered at an apartment complex. Paying for someone else's water and sewage. 6.5 THE WATER WAS SHUT OFF WITHOUT NOTICE ALL THE TIME! The first year we were there, it was shut off once a month, for multiple hours, without any notice. The one time we received notice was from our neighbor because she was having the work done, so she knew it was going to be shut off. There are more cons, but unfortunately google has a limit and won't let me post everything. I had 9 major explained cons, so just know there is more. Pro's: 1. Location. It's honestly located in on of the perfect areas. You have the foxchase shopping center right down the road, which is very nice to walk to, and have availability to. You also have a walking park right next to the shopping center, a library down the road, and it's very close to 395N to get to Arlington/DC. 2. The maintenance people were some of the best. They were all helpful, fast, and extremely nice. One man in particular we had visit out apartment multiple times, I believe his name was Melvin (older gentleman, bald, has grown kids), and he was simply the best. If Melvin was working on your apartment, you knew things were going to be done correctly. You can also always plan to have a delightful conversation with him. I hope you read this and other reviews and truly sit down and think before you decide to live here. If you do stay away from 4478 R.

Do not rent from foxchase! The management is impossible to get a hold of. They don't return emails or phone calls. They emailed only myself and not my roommate saying we have to give 60 days notice to move out. This was 7 days before that 60 day mark. I was busy working and when I made it down to fill out the paperwork (11 days late) they told us there would be a fee but they could not tell us how much. It turned out to be $740. No where on their website or in any email did it outline the late policy, which is they charge you a full day of rent for every day late you are in filling out the paperwork. The leasing office didn't mention that policy other than we will have a fee charged at some point. I spoke with a manager about it and requested it be reduced or removed. It was removed from our bill. Then magically after we moved out and paid our final rent it appeared again. Their response was that the request for a reduction or removal was denied. They say customer service is important to them but that is not true. DO NOT RENT FROM THEM.

Don't know where to start. Admin/leasing office is just a mess. You walk in and sit there for an hr or so before someone finally decides to help. Don't even bother calling because no one will answer the phone. ( you will waste your time). Right now they don't have walk ins, is by appointment only. Impossible to get an appointment when they don't respond to the phone. I have literally been sitting on the waiting area and calling the office and no one responded lol. Currently trying to solve a problem i have and it has been no response for a month . I have send numerous emails since July 1st to try to solve the problem before the new bill comes out, guess what? Well the new bill is coming out in a few days and i haven't got an answer nor appointment for the last month. This is a pet friendly complex but i've been told to keep my dog from barking. They charge a pest fee but there's insects everywhere. I don't know why the fee. Very happy with the maintenance department, The only good thing about foxchase. Amazing maintenance team, very professional and attentive. If you submit a request most times is fixed by the next day. Very happy with their response.

I lived in Foxchase apartments for 3 weeks and had to leave because of personal reasons. I'm 23 just graduated from college and got a job opportunity out in DC. This establishment tied over $4000 onto me because I had to leave due to certain circumstances but even after explaining to them that I just don't have that money they wouldn't work with me at all. Wayne Harris is the worst manager at the establishment because after being told to get into contact with him I sent him an email explaining how I only stayed for 3 weeks and had to leave because of certain reasons he just told one of the other workers at Foxchase, ingnored my email and I had to find out his answer by calling Foxchase and have someone's else explain to me what his highness Wayned Harris said which was basically "we can't help you at all"... completely unprofessional organization and would no way at all recommend it to anyone. After a million phone calls they were able to drop it down a little above 3 grand that I now have to pay $266 a month for a year.... if you are 100% committed to this place and can somehow predict that you won't have to leave due to family/work/illness then stay because they won't cut you slack at all... Again, I stayed three weeks at the place and everything was exactly the way it was when I moved in but because they are starting to get a bad rep (on basically every online review website) they will try to milk as much money out of you...Don't make my mistake and make sure you have a lawyer to look over their move in contact and just a lawyer in general if you are living at Foxchase in Alexandria....they are sneaky...

They started out great. Friendly staff, grounds seemed well cared for, neighbors seemed nice. But over the past year and a half, everything has gone downhill. Maintenance is either excellent or doesn't bother, with the latter being the most common. Parking is an absolute nightmare, as they don't have enough parking spaces and expect people to pay absurd amounts for individually reserved spaces, and do not enforce towing on the less expensive reserved spaces. The dog park is in disrepair, with the gate damaged, one of the poop bins knocked over, one of the hurdles consistently on its side, and a complete inability to drain after wet weather causing an extremely unpleasant stink and increased risk of parasites. There is no enforcement on dog poop pickup, so in the past few months, the inconsiderate dog owners have turned the grassy areas into a veritable minefield of feces. They appear incapable of enforcing their smoke-free policy as well. While I have been lucky enough to avoid major pest problems, many people have not. Getting someone to return a phone call is like trying to pay off a student loan on a minimum wage salary: impossible, disheartening, and frustrating. Tl;dr: Run.

Oh m God leasing office staff very unfriendly.

Fees, endless fees. Also paying for parking is a joke since finding a spot late at night can be impossible due to all the cars without parking stickers that park on site, look elsewhere for an apartment if you have a car. Don't forget about the endless fees to a group of con artists know as conservice, con is even in the name! Edit dropping a star due to issues with the front doors of the apartment buildings. The front door of every foxchase apartment building is secured very poorly by a mag lock which can easily be forced open with a swift yank of the front door no key needed. This method of "opening" the front door of the building was used so much by maintenance and others it got to the point the door of my building would no longer close since it had become so heavily damaged. I put in multiple maintenance requests to have the front door fixed with some being marked complete even no work was ever done. If you're a person who values security look to rent elsewhere because foxchase management doesn't care if you live in a building that can be accessed by anyone who just pulls on the front door.

Unsafe, zero security, thieving is common.

Hello ! This is Berk Sayal ! I had an appointment today. I have a complaint for your company and your workers.When I come to the lease office, the man was very rude who is sitting front of the computer at the table. He asked directly" when do you move to apartment " it was a bad question! Do you treat to your every guest is like this ? is this your service quality? I've been talking with Jen for 2 weeks yours regional manager. I told her first, I would like to look at the apartment and then I will decide when I can move to apartment. Also, when I arrived to number 103 building, there was a code system on the 204 door. Why Didn't they say the code to me? I waited 30 minutes at front of the door. I didn't surprise. It was a bad greeting the costumer. it was bad guidance the costumer. I never come over there. I will never recommend any to my friends. I am writing this email. because you have to know this Dear Manager and talk them. !

TERRIBLE living here!!! Parking after 8:00pm is basically impossible although you have to pay $30 a month, or you run the risk of your car getting towed. The parking spots are so small be prepared for scratches from other people trying to squeeze into spots way too small for their car. They've increased the amount for a reserved spot to $70 that is almost a mile away from my building. Like the other reviews mention there are mouses. I lived on the top floor and had the exterminators (that they mention in their replies) come in and nothing changed. Management sucks and takes no accountability to the many issues here. They also are forcing tenets to pay $60 a month for wifi now with barely any notice.

Unprofessional! They rarely answer your call. And they are not responsive with emails. They reply when you're no longer interested. You'll lose your time and money.

Please do not rent there! You get contacted by Melody and Randy both of them are a JOKE! Cons ** No parking at night ** Old buildings always something wrong ** Service requested wait for like 2 months to be taken care ** Service manager doesnt do anything to fix it. ** Your packages will get stolen ** Tenis court? Well is a dog poop area ** Customer service, wait for the call back maybe couple of months ** Hidden charges You will be very tired of living there after the first month!! There many places that you can live for the same amount of rent or even less and with better quality and faster response!!!

I accidentally posted a 5 star rating just moments before getting started, so please disregard! Location, location, location !!! Its Great, however its a dump! If you have 1900.00 a month for rent then look around because you will get mad everyday when you enter these rehabed projects! The bldg carpets are disgusting and the games tthe mgmt played with me is what id like to share. I rented a 1 bedroom for a year and aside for the waterbugs i fought off daily in the spring and summer both inside and outside the bldg it was ok. So i decided to rent a 2 bedroom and all hell broke loose. The policy is blind. You cant actually see the apt and there is no 30 money back or satifaction guarantee. My concern was real and the complex mgr assured me if something did not meet my standard they would fix it. LIES, LIES AND MORE LIES !!!!!! I screamed and ahouted until they painted the bldg, half a.**cleaned the bldg carpet, resurfaced my kitchen countertops and i could go on for another several characters. I finally exhausted myself but in an effort to pay it forward.... I CAUTION YOU, DONT DO IT! They have yet to meet my standard! My lease is up in Sept and i look forward to moving. FYI I have NEVER written an apt apartment rating! Im not an angry person but i am hopeful someone will read this post and benefit!

I have only lived here for three months and I hate it here. The people in the office are incompetent at best and never have a direct answer or solution to any of my questions. There online system as serious glitches and ended up charging my card for twice my rent and when I brought up the concern to the office they said it was my fault and that I would have not only pay my bank to cancel the charge but also pay an additional $50 to the apartment complex! The maintenance team are quick and efficient which I find to be the only pro for living in this apartment complex...Parking is impossible to find after 9PM and really inconvenient when you come home from class at 10PM. Lastly the complex only offers Comcast as an internet service provider and this company is the worse and in the 3 months that I have lived here I have had to call Comcast on 4 separate occasions. Let me be frank if I did not have to use Comcast best believe I would not be paying $40 a month for such mediocre service. I am counting down the months until my lease is up because I definitely will not be renewing.

I have send my issue on my portal. If it's not life threatening no one will reply you no one will come and help you be aware!!!!

How is it here? It's eh. The main issue I have with this place is parking. You pay for general lot parking which is understandable but it seems like they assign more parking passes than they have parking spots. If you pay to park in the parking lot then you shouldn't have a problem finding a spot. That leads to people parking on corners, perpendicular to the flow of traffic and any other way they can, legal or not, just to park. On top of that the spaces are so tight you can barely get out of your car. My Mercedes has over 13 dings and scratches from car doors and other things hitting it in a reserved spot. My van has paint from other cars on it after they hit it with their door. It's gotten to the point where I'm going to contact a lawyer to see what can be done about the residents and management because I'm not going to kick out thousands of dollars to fix the damage done to my vehicles. Not only that but delivery trucks block both reserved and non reserved parking spots and I've seen the grounds keepers hit car bumpers with weed wackers and lawn mowers. The other issue was mice but after pest control failed to get rid of them I took matters in my own hands and got rid of them in a week.

Please please don't live here .Think very long and hard about what you're doing ! read the reviews before you decide to turn in your application fee . This is a warning horrible customer service , everything is very outdated horrible pest . I felt I actually own a pet mouse .

**Edited to add, this person commenting back to reach out is doing nothing and is probably not capable of enacting change at the actual complex level. For those looking at these reviews to determine if you should move here and like that someone is commenting back, it's not realy. Don't move here. It's not worth the literal headaches.** When I first moved in I would have reviewed this apartment complex a four or a five but after a almost two years I can't rate Foxchase any better than a one for several reasons. One: parking was adjusted and half of the spots in each lot were removed to make room for more reserved parking spaces. You have to pay for the parking lot access anyway so creating more reserved spaces is an unnecessary money grab. We were told it was because so many people were on the wait list for reserved spots, but there are still empty spots three months later (so much so they needed to offer incentives to get people to sign up before the end of the year). The removal of these spaces requires people who work late to need to park on the street or several blocks away though we are paying for parking lot access. Two: this is a non smoking community but I have neighbors that smoke cigarettes and weed at all hours that comes into my apartment and I've called the office three times to complain and yet nothing has been done about it. Three: My cat has killed two mice and a baby squirrel that have some how made it into my apartment but maintenance doesn't know how they got in (this has never happened at any other place I've lived in) Four: the rent increase year over year is astounding, I've never had such an increase in my yearly renewal at any apt I've ever lived in. I wasn't able to move during my renewal this year based on the costs associated while planning a wedding, but I'm not living here after the next renewal.

This is the second time I've been towed in 2 weeks for "parking in a reserved spot" even though I check every time and it never has reserved on it. This is ridiculous. Especially when I pay to park here.

Not professional at all. And hugely bureaucratic. The staff kept asking for sensitive info such as bank statements and many other docs, although a 02 months deposit is enough to start renting a place for persons with no credit score (new legal settler). On top of that, they charge you a $50 fee and lock you with a $500 deposit. DO NOT RECOMMEND THEM!

I would give it 3 stars if it wasnt for the parking ! The apartments are very nice and spacious ! (Although our Bedroom door and downstairs bathroom door cant close or lock! A little gust of wind will mess up your cable. The washer isn't that bad but the dryer...We have to put our clothes in for two hours just so they MIGHT BE all the way dry and our oven light doesnt work. ) But the parking lot is ridiculous!!!!! Since My husband and I have been here which has only been about 3 months our cars have been dinked , scratched , and this morning I come down to my car to see my rear view mirror tilted to the sky with scratch marks all on the back of it!! We take care of our cars and make sure we always park inside and in the middle of the lines like a decent human being but I still come down to scratches and dings in my car!! IM SO FURIOUS!! AND TO THINK WE PAID TO BE ABLE TO PARK IN THIS PARKING LOT !! We are basically paying to get our cars dented and scratched all over!! We are on the brink of moving because this is freaking ridiculous!!

Foxchase is cheap for a reason. I recently discover the reason why. Living on the ground floor brings its issues. One of those issues being, the sewage backup into my unit I recently experienced. Maintenance and management were both notified and advised me that they had a professional cleaning company on the way to handle all cleanup and sanitization of both the unit and my own personal property. Company arrived but did not clean much of anything. They left even after I advised them of the sewage still on the floor. Maintenance and management were both notified but being after hours no one was available. So taking it upon myself to sanitize the unit I did so. I contacted management about the issue the following day during business hours. no answer and the call went to voicemail, message left. The next day tried again. Still no answer and voicemail was left. That same day I received a survey for there service. I handled the survey the same way they handled the sewage issue. Poor grades were issued. The next day I finally received a response from management 3 days after the incident, who issued an apology and said that they would contact the property owner (Aimco) due to the situation and see if they could assist me in the damages since it was not of my doing. 2 days later an email was sent "sorry again but damage is on you and your renters insurance." The next day I received a call from the head of maintenance who apologized and said I should not of had to handle that problem at all. He said he will do better and apologized. Now a week later from the date of incident. I contacted management by phone and email again to see if they will assist me in compensation for the problem that was their responsibility and failed at doing so and I handled. Still no response. At this point I am beyond angry, the fact that no one in management seems to care and there almost lack of response has me curious of other health issues such as mine that have taken place. At this time I have contacted the BBB and filed a claim for Aimco's inability to provide a clean living space not of my own doing. I have also contacted Virginia's board of health and human services who will be conducting a health inspection. To investigate if any other tenants may have been exposed to sewage in there units and if proper measures were taken in clean up by maintenance and follow up by management. If this is what you can afford, be warned. There are other issues that will become apparent within the first week or 2 of moving in. Good luck if you decide to live here but if possible don't live on the ground floor unless you like sewage in your home.

I moved into foxchase when I was 5 months pregnant lived there for 4 months . I put in plenty of trouble tickets about roaches I had mice droppings in my bed the staff weren't helpful I definitely wouldn't recommend anyone to live on their property. Save your money!

One word: Mice! I can't wait to move when my lease is up.

Worst place a human can live

Becareful! This company is a scam. Don't pay if you're asked to do so. They'll charge you with a $50 application fee and reject it with no reason.

Stay away from these apartments! These people are rip-offs. They pressure you into signing a lease by increasing the quotation amounts. Then when you leave, they charge you $90 for a cleaning fee even though you clean the apartment better than when you moved in. For one inch scratches on the countertop, they charged me $155. I recommend that if you do decide to rent from these rip-offs; you take pictures of everything during initial move-in inspection to protect yourself. Move-in at your own risk and don't expect to get your security deposit back.

Biggest mistake ever choosing to live here. Mice infested buildings, no upkeep of the grounds, and don't get me started on the customer service! Lost my deposit, and won't return it. Months later after numerous unsuccessful attempts to follow up, and they have no record that I even lived there! The BBB needs to shut this place down. Run. Run far far away! Please, heed my advice.. Don't put yourself through this. Don't sign any agreement with this property. The people in the leasing office are very nice, but other than that.. No value to anything. You're better off living outside than living here.

Don't buy any promise that may be given to you by this property. I was refereed by a friend to this property and went on the 11th of October near COB as my appointment was given to me. I had a place that I already paid the rent until the end of the month, so I was looking probably two or three days before the month ending just to move my stuff and clean the the apartment I am vacating. I was told by the leasing consultant that they have a promotion if i move in by the 15th that I will get a one month free and $1000 gift card with certain rent, if I want to move in by the 23rd that I will only get one month free and little higher rent, after the 23rd I won't get any promotion and the rent will be even higher. The leasing agent stressed if I don't pay the $50 application fee and $500 withholding fee, that the apartment may vanish overnight as people may reserve it online, and she was very pushy as it is really her job. I have trusted her, after all she seems trust-able and friendly. She then gave a list of what I need to do next and emailed me the instruction as well. This was all on Wednesday COB. The next two days which is Thursday and Friday, I had to spent time to set up the Washington Gas bill, dominion power bill and search for renters insurance on my work breaks. Then I set up the Washington gas bill and dominion power bill to my name believing that they would have been trust worthy and keep their word in tact. I have also tried to set up my renters insurance, but there was phone tagging between my and the insurance agents I was trying to buy the premium from. I was not aware of that I had to have the insurance before the signing the lease. I received a personal phone call from the leasing agent from her cell phone the day I was suppose to move in. There was no follow-up calls between my visit and the actual move in date. The agent told me to make sure I finalized the renters insurance before I walk-in the office and offer if I could not get the insurance that they can provide me with $14.95/month. I told her i have an insurance for $115/year which is about $9. 58/month so I told her I don't need theirs. The agent said to send her the quote before I buy it to make sure it has all they required. I forwarded the insurance quote which she reviewed and told me it is ok to buy it. This was around noon on the day I was suppose to move in. I finalized the insurance and paid for the year and forward the receipt to the agent. She replied all is great and told me to go sign the lease and take the key. while I was walking in to the leasing office, I received an email saying the insurance was starting at midnight which is about 8 hours later from the time of signing the lease, and unless I backdated the insurance or buy one month insurance from them, that I can't sign the lease despite that making me wait for about one hour in the waiting room although I got there on time. The insurance agent calmly explain to her there is not way to start insurance on the same day the premium is paid, and said it will start at EOD midnight at 12:01 AM. The leasing agent then tried to get me buy their renters insurance for one month although she knows my insurance is starting in about 7 hours at this time. Then, I was told to come tomorrow, I went the next day, and I was told I am not qualified to get the $1000 gift card anymore as it expired the day before, and they said the corporate office is not willing to extend the offer for me. THIS IS RIDICULOUS. Then I calmly asked if they can't honor their promise, to cancel my application and refund my $550. Then they said you just passed the 72 hour cancellation period and you won't get your money back. Then they cancelled my application stating that "APPLICANT DID NOT WANT TO MOVE IN" and they suggested if I move there with in the next 120 days, I will be able to $500 credit towards my rent. If you are by all means been promised anything from this property, it means nothing as they can just change their mind at any time. YOU SHOULD NOT TRUST 'FOXCHASE APARTMENT ALEXANDRIA"

I didn't have and roaches whatsoever. I just had a black poka dotted rat that comes out the top of stove , like a birthday surprise and walk around the house like he owned it since the Shirley-Duke era..

Avoid if possible! Last straw was when a large branch from a very dead tree fell on my truck I had to call the emergency line and the lady I spoke to was very unconcerned. Maintenance moved it almost 5 hours later, but the office refuses to return my calls about the damage caused. There are also bug issues in every tenant's apartment I've spoken to including mine. After months, I went to a third party for the pest control and finally have gotten it under control. Repairs are timely, but haphazard and often leave a mess or 'fix' the wrong thing.

I moved to -foxchase apartments in May 2020. Since I've moved here my experience has been great! I have really enjoyed the neighborhood as I've been able to walk around on the trails. When I see neighbors they wave or speak to me. I love being able to walk to the grocery store or to restaurants. It was difficult to move here during the pandemic because I didn't get to see my actual apartment until the day I moved in. However the staff did give me a virtual tour and let me come and look at a model apartment before I actually moved. Recently had an issue with my air conditioning on a Saturday morning. I put in a maintenance request online and 20 minutes later the maintenance guy came and fixed my air conditioning within a few minutes! I am very pleased with my experience thus far. I am editing my review. It is 1/31/21 and it is 1:49am and I am stuck with a mouse in my apartment for the second time. The first time I had a mouse in my apartment was in October 2020 and it was here for a whole month. Pest control and maintenance came several times to lay traps and seal holes. However, tonight has proven that not all the holes were sealed up. I am really upset to have to live like this. They just added a pest control fee to the rent because they have an issue with pests all over the property'. I think It's very unfair that I have to pay a pest control fee when I continuously have to have pest problems. I will not be renewing my lease.

first i had mice problem for a couple of months. Then their towing company towed my car twice once was a rental car and once was a new car that didnt have a sticker yet. Each time on a weekend and I had to pay 250$ x 2. Washer and dryer broke multiple times. They did repair them in 1 day or two though. Then when my rent was supposed to be monthly 5 days before moving out they said they needed 60 days notice! Even though i talked to them over the phone twice about the rent being "monthly" they failed to warn me they need this long notice. What is the purpose of monthly rent if you need 2 months notice!. Anyway dont live here unless you have to.

Do not choose these apartments as your new house. IT IS FULL OF MICE. You will be crazy of mice. They will live with you together, and it is disgusting. The bacteria they bring will make children sick and every corner of the house stinks. There will be mice everywhere. They cannot solve the problem, and you will have to move. I have lived here for 4 years now, each year the rent increases, mice increase as well, the service gets worse. There might be less problems in their new buildings but, their old buildings suck.

Don't Move here! Scroll to the left! The leasing office and management are the worst I've ever seen. I've been a resident for almost 5 years paid my rent on time normally the 1st of the month and requested to move early due to personal reasons. Not only did they say I'd have to pay a hefty $6258 but will take back the $300 renewal of the lease that was given to me. They're overpriced for the value and I've complained several times since I lived here. The maintenance staff are wonderful but the managers treat people terribly and their tenants. Do not move here! Find a newer nicer place to live. I regret my move here and want to warn people don't waste your time. After 5 years of being a loyal tenant they still have no respect or sensitivity for others.

The outside door didn't lock, had packages stolen , management was impossible to get in touch with, felt unsafe living here, my building smelled like smoke from one of the other units. This was one of the worst apartment complexes I have lived in and wouldn't recommend it to anyone

Lived here for 2 years. Had a horrible experience with the apartment falling apart, inability to coordinate with residents when there where other issues, and a lack of the complex know who was living in the apartments. There was a family of 9 to 10 people living in the smallest one bedroom apartment size for well ever a year in my building. Would not recommed Foxchase. Also, I've had an issue with my toilet ever since we have moved in and every month or so someone has to come out to "fix" the issue.

This is not a place to live in!!! First thing it's all kind of bugs sharing the place with you!! Had a nice problem since my husband and I basically moved in. Reported sooo many times and just nothing!! We bought a house and just because we're not officially getting discharged from the military we have to pay $5000 to move out tho our lease is up!

Since zero stars wasn't an option Foxchase shall only get 1. I have said positive things about the staff and the complex before but the move out process topped it off as a terrible experience. I am very displeased with the move-out process. Foxchase Apartments took advantage of my wife and I as we told them we would be leaving the area before our final move-out inspection. We were charged $155 for scratches to the kitchen counter. We have pictures of our kitchen the day we left it was fine. This place seems to do whatever they can to get money out of their residents. I will make sure that all of my military contacts in the area tell their members to not move into Foxchase apartments or any Aimco property period. This place will one day be sued for these outrageous charges and I will laugh and hope they go out of business.

Maintenance gave one of my neighbors the skeleton code and he often uses the code to gain access to other people's apartments. He admitted to switching his old fridge out with somebody else's. I know for a fact that he used that code to root around in this young girl's place because he told me all about it. The maintenance workers noticed the contents of my apartment and recognized me as an adult film star. They decided to talk my ear off often about the adult film industry as well as loom around my female friends when they were in the neighborhood. I never disclosed my identity to anyone there (except for the foxchase employees who had access to my apartment). This is a very "My First Apartment" community. You get a ton of teenagers/college students up in those apartments with their friends who get wasted and tug at the locked door until it opens (essentially breaking the lock- so the front door was unlocked for a good majority of my time living there). The upstairs neighbors stole clothes out of my laundry load- we all use the same laundry facility in the basement. (I caught one of their frequent visitors wearing a floral shirt of mine that a relative sent me from Hawaii- unmistakably mine). I ended up having to call the police enforce some manner of rule into the building (those who stole my clothing were young military men who tried to intimidate me by threatening to jump me). I was told by Foxchase's management that the men were "about to move out" so, I should just "avoid them". The cockroaches were a huge problem in the beginning and had to be treated frequently throughout my first three years living in foxchase. The MICE never really went away. You could always hear them in the walls during the winter. I was planning on living here for a few more years because the price was alright for me and it was so set back that I felt safe blending in until the morning of President's Day when some old woman who works in management came banging on my door, shouting at me about how she smelled weed in the building. She issued threats and critiqued my lifestyle (my dog was nervous and had peed on the floor- this was like 8am on a holiday, so I wasn't alert or coherent in the least). After passing this judgment, goofing on my dog's accident, and making disparaging remarks about my colorful lifestyle, they all grinned at me like I was a fool and carried on their merry way. One good thing: N. Imboden St. parking is free, so you and your guests can go ahead and park there all you want without paying for a permit. Go nuts. I know I'm gonna be telling out-of-towners to park there and uber into the city (just because I have an axe to grind with foxchase at this point).

Living here is horrible the maintenance staff. Dont due nothing goood. Ashley the manager dont care about the people living here I move out 3 months ago and i dont receive mi deposit. She just say are not . are not . due your job. Dont forget the roaches mice and all cain of pest

This place is fine for couples and not for kids. They'll find a way to get you out.

Everything good about this apartment is overshadowed by the cockroaches. Management has been in multiple times to try to control the issue (at least they've tried), but nothing seems to work. We live with cockroaches. From asking around, it seems that not every single building has a roach infestation, but many do. I recommend not even taking that risk. Being afraid to walk into the kitchen to make dinner or be home alone and encounter a roach does not feel like home. I'm looking forward to the end of the lease.

I am currently living here and love the location because it is extremely close to two grocery stores, gym, and bus stations that go to both metro stops. The layout of the apartment is awesome, but there are some major issues. First, I was promised that I would hear minimum sound from the people who live above; mostly soft sound of footsteps. I was lied to and literally ever step they take is echoed through the apartment to the point that a couple of times, pictures on my walls have tilted from the vibration of the foot steps. Whenever they use the shower, it is so loud that it sounds like someone is showering in my bathroom. It was even loud enough to wake my partial deaf father when he visited last weekend at 12 am in the morning. There is a roach and mice issue here. Even as I am typing this, I can hear a mouse in the kitchen moving around. I have approached FoxChase about this 4 different times and their solution is to lay more mouse traps which obviously is not working. The one time an exterminator was brought to the apartment, I was told by the exterminator with a member of the maintenance crew present that he needed to come 3 times a week until the issue was solved. When I tried to schedule with him the times, I was told that the Maintenance Office would contact me. I have received no phone calls or emails to this date and placed my 4th request right before writing this review. Yes, this place is one of the cheapest apartments in the area and has a great location, but please evaluate what you are willing to trade off before signing a lease with the apartment complex. If you are willing to deal with heavy footsteps or showers that wake you up at 4 am everyday and roaches running over you feet while you sit at the computer(that was how I found out about the roach issue) for the location, then by all means this place is great. However, for me and I assume many others, this is not the case and I will not be renewing my lease.

Would give 0 stars if I could. From start to finish this was by far the worst apartment I have ever lived in. Immediately the first thing I noticed upon moving in was the rampant cockroach infestation. When brought to the attention of the leasing office they were not at all helpful and I dealt with this roach infestation the whole time I lived there. Ironically enough the roaches weren't the worst part about living here. I also moved into an apartment with no hot water because the hot water heater was broken upon moving in and leaking all over the floor. Once again leasing office was not cooperative getting this fixed and overall the whole time I lived there it was impossible to get in touch with maintenance. From start to finish they found ways to scam me out of my money with random unnecessary charges and processing fees. They changed my lease from the end date being June 22nd to July 1st on my resident portal without consulting me just so they could scam me into paying rent for the 1st day of July. They also require you to pay for them to CLEAN AND PAINT the apartment when you move out (another thing I have never seen my whole life renting) So many charges like this that I have never experienced at any other apartment complex in my whole entire life. Not to mention how unsafe this apartment was as well. I was first notified of people staring into apartments through windows after only a week of living here! After reading other reviews it seems that many other people had safety issues regarding stalkers and peeping toms as well. To make matters worse the lock on the main door to my building never worked in the 14 months that I lived there despite me and many other tenants repeatedly bringing this to the leasing office's attention. And last but not least, they claim to be non smoking yet the whole apartment constantly reeks of marijuana! Seriously rent ANYWHERE else, I've rented apartments in the dmv my whole life and have never experienced anything like this.

Apartments are cramped and in bad repair. Expensive. Admin office workers are lazy and unhelpful. Not to mention, the finance office will find any way possible to cheat you out of more money. My experience was so negative that, for the first time in my life, I am suing.

DO NOT RENT AT FOXCHASE!!! I retract my previous 4-star review immediately upon learning what a financial, physical and emotional death trap this place is. I lived there for a year and almost lost my mind due the disgusting and uncomfortable living conditions at a premium rental cost. Cockroaches everywhere, overflowing trash dumpsters every week, toilet that always became clogged and rarely flushed correctly, outdated and horribly filthy kitchen with old and often broken appliances, loud, rude neighbors that smoked inside and the smell would drift into my apartment and the list goes on. I hated every minute of living there and could not wait to get out of the lease so much so that I subleased the place. Now I'm on the hook for $1600 because the woman I subleased to did not give 60 days notice before moving out and the leasing managers will not work with me on removing the charge. I'm a reasonable person but $1600 for a notice fee is unreal and unfair. I hope no one else has to endure what I went through there for $1600/month hence why I am writing this awful review of Foxchase. Beware and look elsewhere even you have to pay a little more, in the end it'll probably save you.

The apartments are over priced. No matter how clean you are, you will get mice and bugs. I put in a maintenance request about the mice and the only thing they did was put sticky traps down. They didn't work to find where the mouse came from and they didn't reach back out to see if the problem had been solved. The parking spots are tight and small. They are ideal for motorcycles but not for cars or trucks. Expect your car to get swiped or dinged from someone trying to fit in the spots. Also, if you come home after 10 on the weeknight, good luck finding a spot to park because both the lot and street parking gets full early. The only thing good about this complex is the maintenance staff. They are nice and are quick to complete the order. The location is what kept me there. For the price you pay you would expect there to be a lot of amenities but there aren't many at all except for the gym and the pool. The gym is as basic as a hotel. The apartments aren't all that nice either.

This place has MICE! I have requested maintenance to come and handle the problem over 5 times and just put traps down that did nothing. They are really nice people, but when I went to the front office to complain about the problem they were very dismissive of my complaints and didn't seem to care. Even when I went for noise complaint some people told me to call them and not the police then someone else said I should just call the police. I have a couple more months on my lease and I am counting down the days to leave, I can't wait to get out of here.

I made an appointment to see the apartments & speak with someone about the pricing & get more information. I drove all the way from Falls Church & even confirmed that morning that I would be getting a tour & speaking to someone about moving in. When I arrived there I was greated by a woman who from the start had such a terrible attitude, I believe her name was Jasmine. I told her I was there for the tour & she even confirmed by name & date/time. She said there was noone available to give me a tour & didn't provide any further information. She said I could reschedule for another day if I wanted to. Again, I confirmed the appointment an hour before arriving & was frustrated that they made me drive all the way to Alexandria just to be told that I had to make yet another appointment to see the apartments. No apology at all nor any respect for people's time in this place. If they wanted me to reschedule I would have had no problem, but instead they made me drive all the way there to speak to an unknowable rude woman who did not help nor provide any information. I will be looking at other apartments instead. Don't waste your time coming to this place.

i live with my husband, they told him that you will pay only electricity and gas. the water included with rent. now they sending a $100 bills sewer and water. we are only 2 persons maybe we pay laundry room water bill instead of our bill.