Indigo Apartment Homes

I thought the apartments were going to be really nice and come to

Abhorrent management Not worth the extra $$$. ...

Overpriced and awful for tenants. Couldn't get reception in the apartment, so almost missed my move out. ...

The experience I received from leasing office is not worth at all paying the very expensive rent: ...

WORST PROPERTY EVER!!!!! The staff is VERY incompetent. They couldn't deliver the right message and they won't even make up to it. They can only say Oh, this is not my job, I'm only delivering message. But are you delivering the right message??? Hire someone who can do their job PLEASE.

Edit: changing my review from a 4-star to a 1-star because of the terrible experience I had with the customer care move out team. ...

The place is in excellent shape, as facility management is just awesome. There is a massive problem with the management and some residents with pets. If you don't like to see pets doing their business on the balcony and elevators, and ...

Terrible Experience at Indigo Apartment - Avoid at All Costs! I recently had the misfortune of living in the Indigo apartment complex, and I ...

At first glance this seems like a really new, modern apartment building. I agree that the apartment itself looks great, but it is definitely not worth the price. There are a huge amount of flaws with living here such as rude disrespectful ...

This is our second year in the property. The first year was great but I think during our first and second year building management has changed. ...

Believe the 1-2 star reviews!!! Avoid at all costs!!!

Just moved out from Indigo 2 weeks ago. It should have been a really wonderful experience to live in Indigo given the location. However there's a quite a lot pitfalls that you need to watch out for. ...

This complex has gone significantly worse. 1. The elevators are never working. Miraculously they are able order the wrong part every single time to delay it even further. It's absurd that an elevator can ...

Charged 300$ for a cleaning fee and $300 for a repainting fee on top of that. I've never been charged so many fees on move out before. I never nail any holes on the walls, but they cited minor scuffs as a basis to repaint the entire apartment. Also water/electric/sewer was like $300/month while living there, which I thought was surprisingly high.

Wrote a bad review the other day and recieved a call today to remove . Whats the point on reviews then. ...

Great Living Experience with a Costly Move-Out Caveat I lived at Indigo Apartments for one year, occupying a penthouse unit with premium parking, EV charging, and other top-tier amenities. As one of their highest-paying tenants, I expected--and largely received--a premium living experience. The apartment itself was solid, with great views, modern finishes, and convenient features. Everything you'd anticipate when paying top dollar. However, I want to issue a candid warning to future residents: be prepared to lose your deposit unless your apartment looks exactly as it did the day you moved in. My $1,000 deposit vanished due to strict and somewhat unreasonable move-out policies. Despite living carefully, I was charged $400 to repaint the entire apartment for a few small dings, $305 for linoleum floor wear, and a mandatory $200+ cleaning fee. The maintenance team is particularly aggressive during move-out, charging for every little thing, with no room for negotiation or discussion. In hindsight, I would strongly advise hiring a local contractor to touch up the apartment before moving out--spending a hundred dollars up front could save you almost the entire deposit. While the living experience at Indigo is definitely upscale, their approach to move-out is something all future tenants should be aware of.

The management was irresponsible and unprofessional. The common areas and hallways were dirty and not following county's safety instructions for covid-19, people were around without mask and elevators were frequently unhygienic (pet poop, ...

Update: very unprofessional handling of our lease extension. George's response does not reveal the whole story. We did sign the move out notice but after that Aimco gives us an offer to *cancel* the move out, with lower rent and a good ...

My packages delivered to this address often get returned.

If you search for a quiet place, stay away! Different people search for different experiences, so I'll tell you why I can't wait to get out of here: ...

Don't rent here! Shiny on the outside and looks appealing and worth the high price, but it is not. During our stay here are just a few of the things that happened: ...

Beware! Management removes reviews! I was Daniel's roommate (the review about the water leaks). I posted a review ...

Be Aware!!! They will do everything to push your contract to high season (March- Oct) so that they can increase your rent and charge you way more than what your initial ...

I cannot imagine an apartment does not consider power outage at all. Recently there is a power outage in the neighbor, the entrance to the garage and even the apartment building both fail, and many residents including us have to wait for a ...

I seriously regret moving here and can not wait to leave. We were told when we moved in that the building still needed a few "finishing touches, like painting." What we weren't told is that "finishing touches" included ...

Looking to lease an apartment. Astounding that on multiple occasions I made an appointment to tour and I was never even able to access the building, nor be able to get in touch with ANYONE looking at the building. The blatant lack of ...

Please read the reviews before moving to this building. Don't fall for the first good impressions, these guys are liars and dime you for everything. Reasons you shouldn't live at Indigo: ...

After living at Indigo, Redwood City, for almost a year, I give it only 1 star. Despite the fancy tours and luxury facilities, the building suffers from low quality appliances/hardware and poor maintenance. I am listing some of these issues ...

we are robbed in our unit during our tenancy here. a solid proof of lack of security. the refund due is still not processed after 2 months and the office promised 10 ...

Nice amenities, but very poor security, and building is starting to have some major issues with air conditioning and heating failing. They turned off our heat for a month in the middle of winter. There is at least one rat living in the 3rd ...

The building has outpriced itself and the value of the place has plummeted. No concern from building management about quality of life here. Very loud construction on all sides of the building, no access to amenities spaces due to management ...

Virtual Classes system has been broken for almost 3 months and does not seem that they will fix it in near future... If something happens and you can front desk/emergency line - noone picks up... Trash smell... ...

Indigo failed to honor Preferred employer discount written in the lease agreement, as well as promises of paying it back (which never happened). ...

There are 2 elevators per tower, and the tower I was in always seemed to have issues so that only 1 of the elevators would be working at a time, making it take forever to get up and down the floors. ...

Let me share my experiences with Indigo apartment and hopefully this helps your decision whether you want to move in. I write this review as I moved out after 16-months of living in one of the studio unit. I'll go with the good things first, bad things and then neutral things that you need to know before making decision. 1) Good thing: location, cleanness, amenities, the feeling of 'luxury' living and ease of requesting maintenance. What's advertised in their website is true. Only takes 2-3 mins to get on 101, compared to a few other luxury apartments in RWC such as Huxley and highwater where you should pass the congesting downtown area to get to the highway. Also, the building is concrete - so almost no noise from neighbors. I loved how quite it was. In terms of living there, I was 100% happy. 2) Bad things: All those good things only come at cost, which is fair. What I did not like is that the property management company "Air communities" sees the customers and current tenants only as source of money. They are very kind and quick when you owe something, when you have to pay something, or when you are about to sign the lease. But when you're trying to negotiate for the lease extension, they go- "we'll review and get back to you within two business days" and you never hear back for a week. I had to call them four more times to hear that their offer is firm, not negotiable. After the move-out, I tried to reach out to them to ask about canceling 1-year long Luxer-one subscription (Yes. You need to pay to get packages, and they will charge you if you forget to pick-up within two days). Again, I heard that I will hear back- which is not the case. Instead, I'm getting lots of automatic text messages asking I am still interested in new lease in this apartment BECAUSE I reached out to the phone number shown in google maps. Still waiting for the answer from them. Don't get fooled by the numbers in the lease extension offers. In my case, they put the total amount I pay a month including all the utilities (But not itemized of course) and then put their offers of "base rent" right below which DO NOT include these utilities. This is NOT a fair comparison, obvious that this is intended to make it seem not much of rent increase. I contacted to the leasing office manager to make it right, asking "Don't you think this numbers are confusing and unclear to the tenants?" But I heard back "Wouldn't they already know how much they're currently paying for the base rent?". I stopped trying to argue. 3) Neutral things you need to know: You are expected to pay $400-$500 in addition to the base rent every month (based on my experience in a studio unit. It may vary depending on the unit size). They DO tell you about this before signing. Here's some breakdown: parking, water, sewer, pest control, other fees, the GAS and ELECTRICITY FOR THE BUILDING, the gas and electricity for your unit (your PG&E account, separate from what they charge you). Also, when you decide to move out- Don't expect to get your security deposit back. They will charge you $180-250 of cleaning fee no matter how well you cleaned unless you use professional cleaners and submit the receipt. They will also charge you the painting labor fee plus the materials (in my case $330), if you have a tiny scratch or stain on walls that looks like you can easily remove. I think they try to meet the standard to provide this clean and luxury unit (as I described in the good things section), so I put it in the list of neutral things. Overall, the apartment is very good if you don't care too much about what you pay and about how the property management company tries to make more profit out of your pocket. Maybe that's what luxury apartments are.

I totally agree Vincent's view. Besides noise, they play music from 10am to 7pm by the pool. This make me feel like living by night club. For people who need work from home, this is not a good place to stay. I try to contact a manager, but ...

Raised my rent 25%. They also dont disclose how much the shared utilities are. I have a tiny 550sq foot place and still pay $200 plus power a month. They also charge you for parking $125, when all the other luxury buildings have parking included.

A beautiful apartment building held back by awful management. Apartment burglary was met with little support and gaslighting. ...

Been living here for almost a year. The location is good and the amenities are nice, but my roommate and I have had a terrible experience with building management that has overshadowed all the positives. ...

Our ceiling was leaking water and table was damaged when we first moved in. Turned out the balcony from the floor above was not sealed properly. Manager said they would move us to a hotel for a few days when they do the painting inside. But ...

It is not fun to have fire alarm at 5-6 AM twice a week!

There's roughly $300-500+ of costs in addition to rent when adding parking ($100 per spot), pets ($100 per pet), and HOA ($200 and upward depending on square footage). ...

Lots of positives and negatives. 4-year resident Positives: Love my apartment. Size is good, very quiet, appliances are new and have a modern esthetic. ...