Laurel Crossing Apartment Homes

The management team are terrible.

STAY AWAY FROM THIS APARTMENT COMPLEX. Always miscommunication between leasing agents on site and property management ...

235/5000 I'm being unfairly charged 12000+, for management errors, which they have committed and do not want to accept. I lived very well here. but now that I left, they want to make me pay unfairly a misplaced amount.

If you live here, expect to pay fees and have facilities that aren't clean. Here are some of the things I experienced living at Laurel Crossing apartment complex: - I was charged a $3,470.93 fee for "insufficient notice" when I decided to move out at the end of my agreed-upon lease. This is the equivalent of almost $300 per month, or 1.5 months worth of rent. The management did this because they have a 60 day notice clause for moving out, which is longer than any other competitive leases I've looked into in the area. Somehow this is legal in California, so be wary of being taken advantage of by the extra fees that the management can decide to charge. - The common areas were not kept clean. A few examples I experienced include: - Laundry rooms routinely were not clean when I went to use them, and I always had to check every machine to see if they were dirty before using. I found animal hair, food, trash, and more in the machines regularly, and noticed that the floors and machines were often wet and dirty. Occasionally the room would have a strong unpleasant smell and extreme heat. - I regularly saw broken glass, dumped furniture, and trash in the stairwells, parking spaces in my building, and near the mailboxes. - Maintenance issues with the facilities seemed like they were left unfixed for extended periods, such as a broken walkway that was taped off for weeks and broken equipment in the gym. Overall, I'd recommend looking to a place that is clean and less usurious about its approach to leasing and charging fees and takes better care of the facilities. I can't wait to see how much is taken out of my security deposit, and if my experience ends up being similar to what the other reviewers have said they were charged. Hopefully they use the extra $$$ they are charging me to keep the place cleaner.

Terrible Complex! Unresponsive Staff: It often takes two or three emails before someone responds ...

WORST EXPERIENCE AND DO NOT RENT HERE!!! I hope I could rate this apartment as 0 if there is an option. ...

Horrible place to live. Don't take care of the grounds or care about tenants.

I moved out in May and it is said that I moved out in the middle of July. Didn't get my deposit back after 5 months.

I'm currently having ongoing issues with this complex. I've been trying to move from one apartment unit to another within the complex since May. I had signed three leases previous today when I was supposed to move. I've now incured serial ...

Plumbing is backing up at least 4 times a month into the kitchen sink or bathtub. Rooms have 10 layers of paint on the walls and cabinets. can clearly see where patch work is. All around living here was a mediocre experience

Apart from my pleasant discussions with Erin and the office manager, whose name I have forgotten, the entire experience was poor. I did like the apartment and wanted to move asap. I was ready to start the application process right on the ...

The manager is very impolite and extremely gross, no culture. If you leave they try to charge you $1,000 for cleaning even though everything was left clean and was only 1 bedroom area. They try to charge you for things triple expecting you don't notice and complain about the expenses. They don't answer your questions regarding these issues and turn their backs on you and walk away. Which this review is viewed by the owner of these conglomerate.

This apartment building is not worth the money. Upon moving in to the apartment, it was clear that the apartment itself was not ...

Well to begin with let me say that I'm satisfied with Scotshollow's surrounding. Ton's of parking space, and a park right next to you, friendly neighbors. That is it apart from that there is nothing good to say about it. when I step in to ...

They have a towing vehicle surveilling the premises 24/7. They don't even have visitor parking or you cant even get a rental car.I parked my rental car for 3 hrs and was charged 1000$ to get it back No in house laundry, the bathroom exhaust is very loud, One of the bedrooms is very small Even though the rent is less comparatively you will be charged very high fee for sewage, water, garbage and so on

WORST APARTMENT COMPANY! DO NOT RENT HERE! We lived here for a year and that was a year too long. The leasing office is never available and when they are they are some of the most rude people to work with. We decided to move out after ...

Well where to start, first know this apartment complex has no security of any kind meaning not only do they not patrol around your vehicles but also they do not patrol the buildings you live in. So your wife or child can easily come in ...

We really do not recommend this apartment based on our experiences. This apartment has problems in their account management (they may changed your balanced as needed and you don't know which one and when is the final balance) and customer ...

They release your parking spot before lease ends. They charge you extra month fee after lease ends. Manager is mentally disabled.

I had lived here for more than 3 years. For my last year of stay, I was on a month to month lease. The check out was very confusing. It asks for at least two months of notice for moving out even for month to month contract. The automatic system for the check out date was not synchronized with the system. I ended up getting charged for extra month after I moved out and checked out. My rent with fees was about $3000 a month for a one bedroom apartment. I was told the sauna was under construction, but I had never seen it open. It was a scam, just like the lease.

I like the area very central to me. The apartments complex has a lot amenities which is great however the gym equipment is very old I have had 2 accidents definitely needs a full renovation and the elevator of the building 199 always needs ...

The worst apartment I've had the displeasure of renting from, which is saying something since I've also rented from Greystar. The actual apartment itself is perfectly adequate. Maybe a bit old and decrepit in certain places (place was built in the 1920's), but overall satisfying the ethos of function over form. Where things took a turn was during the moveout process. As other reviews have alleged, Laurel Crossing has a flagrant disregard for security deposit laws in the manner that they charge for damages. We spent multiple days to fully clean out our unit: vacuuming, swiffering, painting over cracks with their provided paint bucket, sweeping, etc. After that, Laurel Crossing took ~$600 out of our security deposit for "painting" and "cleaning." They provided no photo evidence, no itemized bills for the service, all violations of California law. We ended up filing in Small Claims court and won our full security deposit back, but that took a full year, 3 trips to the courthouse to file paperwork, and 1 court appearance to resolve. TL:DR Unless you want to fight Laurel Crossing in court to get your money back, don't sign a lease.

Not even 1 star to be honest. Management is TERRIBLE. They will NEVER respond to your phone calls (they simply dont pick up). ...

Rubbish apartment, arrogant staff, arbitrary deduction of deposit.

Laurel Crossing looks like a nice community from the outside but don't let that deceive you. The community manager was helpful during the first week of move in but afterwards switched to taking 2+ weeks for a reply on all questions, during ...

Just take a look at all the 1 star reviews. I have nothing new to say.

no no no, just no! do yourself a favor and find another place to rent

This place is absolute trash. Been here for two years and wasted 60k on rent for a place that is falling apart. Even worse, the people in the office consistently do paperwork incorrectly and we've wound up in legal trouble because of it. Do not step foot near this place. I wish zero stars was an option.

This place is infested with rats living in the bushes and roaches in the apartments. Horrible place to live! The popcorn ceilings are asbestos and cancerous. Water was constantly turned off along with the hot water in the winter. People who live here are nasty and vile. STAY AWAY!!!

Moved out after more than 2 years of stay, liked the area (green, open) and leasing staff. ...

I signed a 15 month lease with this place and that was a mistake. I lived all 15 months there and paid $750 for a deposit and $500 pet deposit. $1250 all together. The blinds were all broken, floor and kitchen had damage, the storage door on the deck was deteriorating because it's cheap material. Bathroom drawers I had to glue back together on my own. I put alot of time and effort and paid professional cleaners to come and have the apartment back to how I got it so I can ensure I get my deposit back, I painted and patched all holes I made in the wall to hang pictures. I honestly believe I gave them the apartment in better conditions than I received it. They had the audacity to charge me $1700 for damages (rounded number). So not only did they take my deposit but they charged me on top and kept calling to pay them. What a rip off. Do not lease here, they will keep the deposit. The most disgusting part about them keeping my deposit and charging me is that on the last day of my move out they came in and started measuring to update the apartment and start construction. What in the hell is the point of charging me a cleaning fee if they're just going to make it a mess with construction. BEWARE OF LAURIE MEADOWS CROOKS! I attached photos of the cleanliness I left it. No reason to charge me for cleaning and damages when I fixed the place for them... DO NOT MOVE IN HERE. To add on to the terrible 15 months, they charge for everything and they do not do a good job with the trash, it over piles and people just leave everything on the ground.

If you are an immigrant you should stay away from these scammers. My refrigerator broke down, I told them. They did not help with the repair. their phones did not turn on. I bought a new refrigerator 20 days later. they sent me a high bill ...

By far the worst place I've ever lived. Work orders never get done, my neighbors also complained about this. Your money is spent on coats of paint and amenities to attract new renters. Important mail of mine was lost twice. Cockroaches in ...

No matter the price the environment worth this price or not. The woman who called Alesia in leasing office is the rude and impolite she always sit there do nothing let yourself solve the problems I wish the manager faired her ASAP I think she is racist. As been live for one year she did so many times to me being rude and uncourteous.

SLUM LANDLORD ALERT! Where do I start, ...

Throws incorrect charges on move-out. When we tried to fight, they reported us to credit bureaus and spoiled our credit scores. ...

They refused to refund my holding deposit even though there is no cost for prorated rent. I signed a lease starting in February 2023 in November 2023. After a couple of weeks, my job offer changed so I cannot move there in February, and ...

Please stay away from this company and apartment complex. We are current residents and cannot wait to get out from here. Expect to pay extra ~$200 for your rent (in addition to utilities, which are around $350-400 for 3 people). Parking is additional 80$ per space and is not included into the base rent price. There's a free parking outside on the street, but it is the nightmare and most of the times it is full. You will also pay $7/m for the electronic door lock (which has it own mind and can fail you in most inconvenient moment), $8/m for luxer locker and other small fees (conservice, pets control). Starting this year you will also have to pay for Xfinity as part of their rent ($80/m) and there's no way for you to waive this fee if you want to go with your own provider (like us). We do not have pets, but as far as i remember it is 60$ per pet. They are pet friendly and public space is dirty and stinky. They allow big dogs which are usually not allowed in majority of complexes around the bay. There's no washer and dryer within apartments and community laundries must be used. You will also have to pay for those, around $2-2.50 per wash and $2-3 per dryer. We can confirm the noise issues brought up by other reviewers and especially wanted to highlight some loud and powerful cars that are passing neighborhood at night. This place is not safe for kids. We see a lot of weird people walking around and they do not have security onsite. Apartments themselves are old. They are slowly renovating some of them, but this "cheap" renovation is limited to kitchens and bathrooms only. Floors are old and dirty. There are no carpets. We wanted to transfer to the renovated one, but ended up in the constant loop of conversations between local leasing office and main corporate office. While we were talking for more than 2 weeks the apartment was gone. New management that took over in the middle of 2023 is awful. I think they are confused how things work and more on the scamloard side of the fence. It is hard to get ahold of them. TLDR: Save yourself from headache and do not get tricked by low base rent prices. There are better alternatives in town. We were stupid enough to sign 24 months lease since it gave us the "best" price. Termination is not an option since we need to give 60 days notice and pay 2 months rent penalty which is insane.

This place is awful. They have some of the most unhelpful employees in the leasing office and in the "customer care" office that I have ever seen. We had to move out early due to financial troubles and paying the lease termination fee has been a complete and total nightmare. The people that work here absolutely refuse to be any help. I have essentially been begging them to allow me to pay the termination fee. The problem is that they decide to charge you for rent acceleration and their system doesn't let you pay anything but the full amount which comes out to about $46,000 which if I had that laying around I wouldn't need to break the lease would I? They are completely unhelpful. Also, when you break the lease you have to sign a contract indicating that you are breaking it. When you do that you have to choose between paying the total amount that the rest of the lease would have been and a rent termination fee. Guess which of the two options come automatically selected in the contract they send you! If you guessed that they try to scam you by selecting the option to pay the amount that covers the rest of the lease you would be right! Not only that but you also have to ask them to change it. I wonder how many people they have scammed with that. Super scummy. If you are planning on leasing here you should also know that with all the fees they charge you every month you will be paying about $700-$900 a month in rent more than you initially were told. Hope you can afford it! If you want to rent here, don't. I strongly strongly recommend against it. They just want your money they don't want to be helpful at all. Three maintenance team on the other hand is really good so that's something. Shout out to Alex for always fixing things quickly, explaining the problem, and ensuring it doesn't happen again! Small Edit: They finally allowed us to pay the separation fee but it was then replaced by the fact that they charged us almost $500 to paint the apartment. Their stellar explanation for why this needs to happen? Three small holes in the wall for a TV mount, 3 scuffs on the wall, and one small chip in the paint. DO NOT RENT FROM THESE SCAM ARTISTS

This apartment is rated at 2.7 stars for a reason. While the apartment itself is ok, management is absolutely terrible, as is the parent company, AIR Communities. I had the absolute displeasure of taking this apartment to Small Claims court and won, which tells you just how much they think they are above the law since they were so confident that they would win just for them to lose. The apartment charged and stole a very large portion of our security deposit with no evidence of injury to the apartment beyond the normal wear and tear (they cannot charge you for normal wear and tear which is the normal degradation that happens over time and would be found in all living spaces), no photos, no itemized invoice, etc. We had even asked them what we could do to receive our security deposit back and was told to clean the oven and behind the oven and fridge and to paint the apartment. The maintenance manager, Andrew (who was the only kind and communicative person from the apartment) came and looked behind our fridge and oven and in our oven and approved the cleanliness. We were given paint by the maintenance team to ensure that the colors matched. We took before and after photos of the painting and compared them to photos of the apartment when we had moved in, and it actually looked better than when we had moved in. It was because we had all of our photo and video evidence and because the apartment refused to abide by CA laws (I.e. they refused to provide us with an itemized invoice even though we asked both the apartment and AIR Communities) that they lost in court. However, that wasn't even the end of the story. Despite the judge ruling in favor of us receiving our full security deposit back, both Laurel Crossings and AIR Communities REFUSED to send us back our full deposit and abide by the ruling. It took an entire year to settle this and us informing them that if they continued to refuse to send us our entire deposit back, then we would take them to court again. When we mentioned taking them to court again, they returned the remainder of our deposit without another word or even an apology. I have lived in 4 different apartments now, and this one is by far the worst one. Do NOT rent from here unless you want to engage in a year long court battle with them after you move out or lose money. In addition to that, scheduling our preinspection move out showed the lack of communication within the management team.

DO NOT LIVE HERE. Do not even consider living here. Laurel Crossing and AIMCO should not even exist as a business. The way they run their operations and business is an absolute joke. From the moment we moved in, the apartment was not clean, ...

Everything is horrible. If You Still choose to live here and have issues . It's on you .

I would give 0 star if I could. Living in the laurel crossing for 1 year, and the apartment charged more than $2,000 move-out fee. They charged $350 for the "missing" smartRent hub even though ...

- pet piss and dirt all over the public areas. It is especially frustrating in the hallways and building stairs. No one cleans those. Never. It can be solved by a high pressure hot water cleaning once a month but they just don't care. ...

DO NOT LIVE HERE. I cannot wait for my lease to be up. The leasing office is WORSE than dealing with the DMV. ...

Sam, a young sales rep was very very good. Super nice guy and very helpful. He even followed up with me and answered more questions I had. Then went back in at 5:35pm a couple days later to show my girlfriend the apartment (which she will ...

Terrible living experience. Impossible to relax in your home if on a bottom story. Loud music and people working out above even though there's a gym on the complex. Complaining does nothing. Management acts like they care then they do nothing. Wish I could break the lease.

Inappropriate prices for what the apartments worth, pretty run down community.

If I was able to put 0 starts I WOULD TOTALLY DO THAT. One is already to much for Laurie Crossing Apartments. We just moved out of this apartments and the depoosit that was supposed to be reimbursed ($500.00) is completely gone. On top that ...

This apartment has given me the most surreal experience of my life, and I cannot wait to leave this complex and find a better apartment, which would basically be a better apartment than anyone. ...

Apartments are not updated but they charge the same price as an updated apartment and will raise rent every year. They try to lock you into insane lease terms like 24 months. The water was turned off at least once a week for "repairs." The ...

My own car in my paid carpot was tagged as unauthorized, and would be towed at my own expense?!! Glad I drove that night and found the notice before being towed. This is insane. ...

Very poor management. Take days to start taking action to find your missing package or fulfill your ...

This is is the worst place too live in San Mateo! Everyone that reads my review should really go too Yelp and see the videos and pictures I posted! My two bedroom apt is located bldg 365 unit 217! I've had nothing but issues with management ...

Firstly, I'm brown, that doesn't mean am stupid. And I know my rights. ...

I've been staying here in a 1-Bed apt for around 2.5 yrs but now having to involuntarily move out due to community's artificial price inflation. They offered me a rent raise of ~$200 on my 3rd renewal while the community's online portal had ...

The place is not remotely worth the price. As Scotchollow, the complex wasn't bad, but once they decided to make things a little more corporate and go with Laurel Crossing, things fell apart. They have no more than 3 maintenance workers ...

One of the worst management staff I've ever dealt with. From day 1 when we 1st moved in, nothing was working properly. The apartment was not ready. The closet doors were laying on the floor. The shower drain was missing. You can see there ...

HORRIBLE. If I could give zero stars I would. I've been renting from various apartments for the last 10 years and this is by far the WORST. Just moved out a week ago and opted for early termination of my lease. Even during COVID, they were ...

Laurel Crossing charged me an extra $500 on move out for a stove replacement, even though it was in 100% working condition and there were no damages on it. They blackmailed me with a call after I moved out, saying that the charges must be paid. They have not sent me the rest of my deposit after 2 months.

dead on arrival

They only care about money, not the tentants need. :/

Lots of extra fees add up quickly: pet rent: $60 per month ...

This place is completely incompetent.

We signed a lease with Laurel Crossing Apartments in May for a move-in date of June. The process was smooth, we signed all papers, put down a deposit and stopped looking further for homes. We thought our home hunt was finally over. But ...

Very unhealthy place. Ceiling leaking water, highly humidity bad mould.not much sunshine. Too much installed electrical appliances and devices in too small space. So it is not healthy place to live.. At least for me.

It's high time google allowed negative review points! Firstly, I'm brown, that doesn't mean am stupid. ...

Have had a leak in our apartment for months. Maintenance outright refuses to fix the issue and we have had to call Roto-Rooter to come fix it.

I have lived here for 8 months and am sharing my account due to regretting signing a longer lease than I would have if I understood the real costs of living here. I have a 1 br apartment and utilities alone have been over 500$ every month. There are additional charges that are not transparent, parking, mail, etc. for the 300 or so units here they have 2 representatives working the office, and my experience has been that there's an hour or two throughout their office hours everyday that neither are in office. They do not reply to voice mail. Even when arranging my move in, I had to go into the office to get a reply. To their credit, their service team is very prompt, address any issues I've had within 48 hours if not same day. The grounds themselves are nice, pool and gym are well maintained and the park next to the property is great for kids. Just be aware the rental price leaves out 20-30% of the total expense living here. There are several other neighborhoods nearby with comparable rental rates and they all seem on par with this property but I'd struggle to imagine any would gouge as deeply with the ancillary charges here so be sure to read the fine print.

You are surrounded by people whose only interests lie in their own well being, without consideration for the people above or below them. Keep in mind that this is my experience only. There is a fat neckbeard sans neckbeard that plays ...

Unfortunately, I am not able to rate the complex any higher than 1 star given the excruciatingly painful move out process. First, there are paint charges for normal wear and tear from placing furniture against walls. This is absolutely not ...

We moved out of Laurel Crossing beginning of January. Throughout our stay we had several concerns. 1) There was a complete lack of communication via email. Additionally, when you called the office it went to a completely different location ...

We have lived at scotchollow apartments for 5 years and we are moving out in one week. Every body that lives here ends up moving because the company that owns scotchollow apartments. Only cares about money they do not care about their ...

Still don't understand how I'm paying 2 months of utilities for my final move out cost.... Overall the community is decent. The laundry room could be cleaner, machine's would be out of order weekly. Staff was decent. I was charged for 2 extra parking spots for months after management implemented charging for parking.... Rent here shot up $600+ since I've moved in back in 2021. What else??

Moved in a week ago and still waiting for a mailbox key. Our leasing consultant ghosted us after changing the lease at the last minute. Nice area though.

*A dated & a bit run down looking yet the rent is as if you're paying for a modern apartment. *Mediocre contractor vendors who leave a trail of mess behind and have zero ...

-Community and Amenities are great. Maintenance responds promptly most of the time. -Utilities are $200+ for a studio size one bedroom and they also charge for parking every month. Trash areas are always overfilled and washers are usually filled w/ tons of pet hair. -I was paying $50 a month for wifi and when they began their "community wifi" for $10 more than what i was paying for less speed; it caused my deal to get cancelled. So I began to be charged $160 by my wifi provider (so i had to cancel my internet service altogether). -They have a tow truck circle around the apartment complex and tow cars if parked in red zones or other areas. They say that the tow truck is being under surveillance 24/7, but in reality it's at random times. I've seen multiple people leave their car parked for more than an hour in a red zone and never get towed. I left my car parked in that zone for 10 minutes to unload my daughter and our dinner (it's a walk to and from the parking spot and apt.). when I came back to park my car, someone was towing it and I explained to him what had happened. He did not care and tried to bribe me to pay him cash so he wouldn't take it. He towed my car and I ended up paying $700 for them to hold it for two hours. The employees of the towing company also made me wait in the cold and dark, alone for more than 15 minutes. -Lease contract for one year or two years, then they'll raise your rent. Add it all up w/ utilities, wifi, pg&e and every time they raise it becomes not affordable to live here. -Super easy to lease here, but a headache to move out. You need to provide 60 days to let them know if you are renewing your lease or moving out. So if you are moving out, make sure you give them a two months notice because every day you let pass by, they will charge you. Even if you give them a 59 day notice! This company lacks communication!! One person would tell me one thing and another person would tell me another thing. Then when it came to pre-inspection, I was told to contact a certain email to schedule which I did. Just for me to wait during that time frame and have no one show up to inspect because they didn't communicate with maintenance. It was a lot of back and forth going on that caused a lot of unnecessary stress. -Only person that consistently answered questions, communicated, and was helpful was the maintenance manager (Andrew).

Charged extremely large amount of money after moving out. They already charged cleaning for $145, but still charged me 75 trash removal, and a lot more money that should not be charged.

Pros: Great location, nice pools/surrounding areas. The apartments are quite nice as well. ...

The place is nice and very green! The problem is the cleaning of the public spaces (especially on weekends). You will usually find trash in the floor or even clothes people lost from their laundry. The management is fine but they should ...

I just want to update some facts of living in this community: My rent was $2015 before, all fees cost me about $400, so my actual paying is $2500. When I moved out, I was charged of the professional cleaning fee and a full paint fee for a total 600 bucks, so your 500 deposit will never be returned even if you have cleaned the aparment so well. The security of this community is not good, I lost one of my "Gucci" bag when I moved out, this is probabaly taken by other neighbors when I forgot to lock my door, since I just saw it a few days before. My boyfriend lost his tools several times on his truck. The community guy constantly entry your personal place for different reasons, such as checking fire alarm, which really makes me annoying. General speaking, this community is pretty nice with a beautiful environment, I have also used the gym, it's not a big gym but almost has everything you needed. This apartment is slightly cheaper than neighborhood, however, there are so many invisible fee whenever you pay the rent. Parking for two cars cost me about $100, sewer and garbage cost me about $200, not to mention other pest control blabla fee. I changed the star a bit higher because when I moved in, I was taken by Jorge. He is an excellent receptionist!