Malibu Canyon Apartments

I have finally moved out of this apartment and couldn't be happier. Their new rent rates went from $2000 to $2400. I moved in there nearly 3 years ago and rent started in the low $1900s. We had a noisy tenant below us who would play music and have people over till 2am and malibu canyon did not make any effort to have them comply to the good neighbor agreement. This was an ongoing issue for a year that made my stay unbearable. It was almost like it was an inconvenience to them when I would report it as I could hear it in the tone of their voice. I wouldn't recommend this place to anyone. It's a rip off and they will jack up your rates over 15% each lease renewal.

Malibu Canyon Apartments are a beautiful façade. They do a great job of selling you on the pool/cabanas/BBQs but once you move in you will find out that the jacuzzi is broken for extended periods of time, the cabana lights do not work, and the BBQs are constantly out of order. Once you commit to the lease, they are unwilling to communicate with you because they already have your money. The management is way below par. They are rude and inefficient. However, the maintenance guys are great and extremely helpful. The walls are extremely thin. On the bottom floor, I am kept up at night from my upstairs neighbors' shower dripping. If this place improved the efficiency and attitude of their management, in addition to fixing the recurring problems that are clearly listed numerous times in these Yelp reviews, they would have a whole lot more positivity. But until then, I highly recommend spending your money elsewhere.

READ BEFORE RENTING HERE: Malibu Canyon Apartment boasts beautiful surroundings and grounds; picturesque pools, nice hiking trails, and the gym, while small, was equipped with a lot of commonly used equipment. They use the Luxer locker system and while it helps keep packages protected, it was often difficult to find your package (if the lockers are full, packages are left on the floor of the mailroom so you have to sift through all the other boxes and hope yours isn't picked up by mistake - worse if someone just put your package in the locker without scanning it in, you won't get a code so good luck getting it). The apartment bedrooms and living rooms are spacious and modern. But the extra space you get in the other rooms is taken from the kitchen. It was difficult to have more than one person in there. The apartments themselves aren't very sound proof as we could hear our upstairs neighbors talking on a few occasions and you could hear step by step where they were walking in the apartment. Additionally, we had our fair share of bugs and critters randomly in the apartment. When we first moved in, we found a few dead cockroaches near window sills and doors (this went on for at least the first month we were there). We also woke up, twice, to a toad in our apartment (?), yes, toads. We still don't know how they ended up in our apartment (we were very good about keeping doors and windows closed). Maintenance was a pain - the technicians were sweet but response was slow and delayed. We had our washer leak on several occasions and we placed 3 requests over the span of 2 months regarding the washer. After the first request was placed, we didn't hear back until an hour later at which point we thought we had resolved the issue ourselves, so no maintenance was performed. It leaked again a week later, hence the second request. After 2 days, maintenance responded and found no problems. We were told we must be overfilling the washer (we went 6 months with no issue so this didn't seem right to us). Since the last visit didn't really help, we were hesitant to place another request. After about a month or two of mopping up floors every time we did a load of laundry or watching each load like a hawk, we placed a third request. This time, two technicians came to take a look at the unit and agreed there was some issue and a new washer/dryer unit was finally ordered. As you've probably gathered from other reviews, there is no cell service, which means you need to rely on Wi-Fi. Not entirely a problem until you have guests or a delivery driver who can't contact you for directions when they get lost in the large complex. Maybe that's not a problem for you, but wait until there's a power outage... and for some reason they happened OFTEN, at least once or twice a month when we were there. No Wi-Fi, no cell service, and no power. I would see a lot of people leave the complex to kill the time, hoping power would be restored by the time they returned. With all of the above and the expensive rent, my roommate and I decided to sign a new lease elsewhere, honestly we couldn't wait to move out. (BUT WAIT, THERES MORE). We were in the process of moving out and after returning to the apartment after 4 days, I saw there was a leak from the ceiling/AC unit. I immediately placed an emergency work request and 6 days went by before it was responded to - a day after our lease ended. We were charged $275 for the ceiling and told that they "unfortunately couldn't rectify the situation in time" and that we would be responsible for it. After the $1000 security deposit was used, we still had to pay $46. The other charges were simply paint ($400+), REQUIRED PRO CLEANING ($150), and last month's utilities. TLDR; Beautiful complex and spacious homes. Not worth the rent. No cell service, frequent power outages, unresponsive management/maintenance, and not really close to anything location wise. Better off finding something a bit further north (cheaper rent, better location). Currently in Oak Park and wished we had moved here sooner.

Warning!! Do not rent from this place. They will take your money when your lease ends. The only reason you see positive reviews is because they offer incentives if you write something positive. "You have the chance of winning a $500 gift card." Let's get started. Maintenance issues?? You will not get a response for at least a week. Trash bins?? Will always be overflowed. Pools?? Tenants have pooped in the pools before (yes, POOPED) and water has not been drained and refilled in many years. Kids running around unattended and good luck if you want to BBQ. Jacuzzi?? works half the time and do not get cleaned as they should. I have to say there is a huge drug use problem at this complex. A lot of tenants are HIGH! Even during the day. A lot of fights. You ca "GOOGLE IT" a few months ago, the Lost Hills SHERIFFS DEPT barricaded the complex...due to drugs! Just type "Malibu canyon apartments barricaded" to read the story. The police are there on a daily basis..domestic violence, drugs, etc.

Been living here for 2 years now! Leaks started around the holidays & is still going on! They tried to fix it once but it just got worse... just living with puddles around the apartment! Leak in the bathroom, kitchen and in the closet. The worse was when a pipe burst and the water from upstairs went through the ceiling! This is what ur going to be paying for!!!!! They won't send u to a hotel or anything while they work on fixing stuff. U just gotta go figure out wer to go until they finish construction!

Horrible, money grubbing corporation. I put down a deposit on 4/30 for a move in of 6/19. By 5/6 I was fed up with the company. I received 3 versions of a lease, none of which had any of the right information. Wrong lease term, wrong lease amount, even without my name on one! I finally told them to forget it. I lost any good faith and asked for my deposit back. Allyson Oyone, the manager whom I'd never spoken to, refused after I requested that my representative, Tatiana Hartounian, please request that my deposit be returned. The manager Said they sent the lease within 72 hours which meant my $1000 is no longer refundable and they fulfilled their obligation... regardless of whether it was accurate or not so now it is non refundable... 50 days before I was to move in!?! No longer refundable!? So I sent all the proof and correspondence to my bank and disputed the charge. My bank agreed with me. Soooo, I got my $1000 back through a bank dispute. Cut to 6/17: I receive a "closing move out invoice" for $25 which I should pay through my residential portal. I don't have a residential portal! I never moved in! I told them I wasn't moving in on 5/6/2021. I called the corporation in Denver who sent the invoice and was told it is for insufficient funds and will go on my rental report if I don't pay it! Can you believe this!? From a place I've never lived in! How can I pay through a portal I don't have access to!?! And during COVID?! This company is just horrible! I will make sure this doesn't happen to anyone else. If they have done this to you too, please contact me ASAP!

Worst apartment complex ever! Do not rent here. The rent is way too expensive. My car got broken into two times here. Make sure you invest in a camera because your car will get broken into. The people in the office started out nice when we first moved here. Now they are very rude. You can't ever get a hold of anyone. There are always new people working in the office. Since I've lived here, there has been about 5 or 6 different managers. They brag about the 4 pools they have, but all of them are dug up and under construction. However, the one good thing I can say about this place, is that the maintenance men are all very nice and do a great job.

This place is HORRIBLE. We are moving. It looks nice and that is the trap. Everything the other reviewers said is true. The staff have never returned emails about issues we've had. (We only had two smallish issues) They comb www.apartmentratings.com for negative reviews and type some stock response about caring about tenants experience and to call them to discuss. Wish they cared when you contact them day to day. They only thing they care about is spinning/damage control on that site. In reality, they do NOTHING. Their business model is to just collect rents and ignore complaints or issues that can be easily resolved. Unfortunately, the staff live on site and often cause the problems. One night some girl and a guy were being super loud after hours in the pool when it is supposed to be closed. Found out the next day it was one of the managers that lives right by the pool. Try and lodge that complaint. The rent hikes are true. Ours is going up more than $200 for no reason! They charge for everything. My favorite is the $10/mo for parking space maintenance. I've never seen anyone cleaning my space. If they mean the leafblowers that are here EVERY DAY then that is ridiculous. They do not follow their own lease rules unless it costs them money. There are many power breed dogs here (even though they are listed as not allowed) many run off leash. They claim they never see any. All you have to do is walk around the complex once to see Pitbulls and Pit mixes. Maintenance people are disgruntled, older, men who cast dirty looks at everyone. And, yes, they do run people off the sidewalk in their golf carts with their scowled faces as they drive by. I see and hear the agents taking around prospective new tenants and cringe at their fake tones. I cringe because I remember them talking to us that way and making very nice-y nice. Once they've got you, those same people don't even smile or say Hi when they pass you after you've been there. RUN!! Beware of the smiles and friendliness...it is not real. Wish I had read reviews before saying yes to them.

The reviews of this place really speak for themselves. Where do I begin? I have never in my life lived in an apartment complex with more issues than the Malibu Canyon Apartments. First off, after a year of living there, I completed my 12 month lease with them and switched to a month to month. I stayed because one of their employees, Jen, informed me that the month to month rate would be $2,626. Upon the date that rent was due, the total was $3,057. I had to physically walk into the leasing office to address this issue because no one was responding to my email/calls. Luis Rodriguez, the manager, informed me that it was a "clerical error" on Jen's part, and that I would have to pay the $3,057... which is $400 more than I was anticipating to pay monthly. They took 0 accountability for their employees mistake. Secondly, and most importantly, this property has an huge issue with maintenance entering homes without warning. On 3 separate occasions, they had entered my home without asking. Once, I was home and did not get to the door quick enough to answer, so the maintenance man welcomed himself in without consent. This prompted me to get security cameras just in case it happened again... SURPRISE! It did. I was in the shower when an older man entered my home, knocked on my bathroom door while I was actively naked and in the shower, and proceeded to wait outside of the door until I exited the bathroom. I am a 23 year old woman, I live alone, and I felt super violated and uncomfortable. (I've attached a screenshot from the security clip for reference.) I emailed management about this issue, but I received no response. I had no intention of leaving them a review, but I have been moved out for 3 weeks now, and they're now asking for an additional $130 on top of keeping my $1,000 deposit. The itemized statement is an absolute joke, including the $520 paint fee upon moving out. It is in your best interest to not live at this location. (Update: the "I will look into this for you" comment left below by Susan is not true, and is simply a ploy to make it seem like this place cares about the experiences of their tenants. I have not received any email/phone call/text in regards to this review. These people do not care, take from that what you will.)

Do not live here. My wife and I were very excited to move to the complex because its a beautiful place and looked like our daughter was going to have fun there. After our lease was up we decided to renew the lease. Two days after we signed the lease my wife was given 1-2 months to live because of brain cancer. When we asked if they could please let us out of the lease they told us no. We left anyways and now, they have sent me to collections. They do not care about their residents. All they care about is getting paid. I understand that we signed a lease but you would think these people would have a heart. Don't be fooled by the great pool area and clean facilities. This place is horrible! There are plenty of places to live in Calabasas.

Kind of a bummer so so many people are smoking there, and it's supposed to be smoke free. Way too much marijuana, and slowly declined from feeling kid friendly, safe, family oriented and fun, to a little scary, threatening, and misleading. It's sad too because it's a nice property, there are a lot of nice people there as well, the office staff is really nice, but the bad apples have really spoiled it unfortunately.

We had an absolutely terrible time here. You'll hear this time and again from people who live here...it's beautiful, the pool is great, but the management and service is absolutely dreadful. We had problems with our lease from the get-go, and the front office demonstrated that they were absolutely incompetent to do anything about it. They consistently overcharged us for our monthly parking permit which they made us get, and despite acknowledging the fact that we were being overcharged, the women I spoke with at the front office had no idea how to get it removed from the monthly bill. Move-out was equally dreadful, as their policies are convoluted and unfair. My advice is to STAY AWAY. They lure you in with the beautiful pool and the nice model apartments, but you'll be buried in fees and debt by the time you leave. Don't put yourself through hell...find a better place to live.

Dissatisfied!!!! False service promised, THEY DID NOT COMPLETE services for air filters, smoke detectors, and lighting water heaters. They do not have records or receipts of these services upon requesting proof of service after noticing I've had respiratory system issues for the past month.... No one in management has a sense of urgency for your concerns. They don't seem to care about resident safety or health given their delay in response to my urgent concerns. All they care about is occupancy. There has been recent past incident that I've been made aware about a resident with GUNS. In my opinion this could have potentially put me and other residents living above in danger and failed to notify residents. I have tried to address major concerns both in office and via email with Adam Schultz, Area Vice President and have not heard back since 11:58am this morning. Goes to show resident safety and grievances are at the bottom of their to do list. NOT A PET FRIENDLY PLACE AND AMANDA BEGIN SHOULD NOT BE A MANAGER. She fails to properly identify disturbances and goes into my resident portal account unauthorized adding notes as if I entered them..... Most of not all of the management team here seems to only have Retail management experience which explains their lack of hospitality...

Amanda should not be in a management position. She does not know how to deal with tenants in emergency situation and is beyond rude and seems uneducated in consumer relations. When our car was stolen Sunday night from our parking spot she was more concerned with "managements reputation" then taking action to prevent this horrible type of thing from happening again. Wrong approach! Maybe someone in Aimco will decided to put up cameras here at LEAST at the EXITS and ENTRY of drive way- so you know what's going on. This is a dark canyon at night. And this happening is SCARY!!! To the Community, I am putting this out there so that this doesn't happen again. Be advice and on the alert if you see anyone in the parking lot going from car to car at night call the police.

Please avoid working with AJ, he is a sales rep/ leasing manager. I am a current resident of Malibu Canyon and I've been living here for the past 18 months. I've visited the leasing office because my lease is coming to an end and I wanted to verify a few details. AJ was very unconcerned with my questions and was extremely dismissive. This is a reminder to be kind to whomever you interact with. I left that interaction very unsettled and, it is unfortunate, that he is representing Malibu Canyon.

I have been at Malibu canyons apt for a year now .. It is pet friendly, nice amenities, and great location. I truly enjoy living here except for a major ongoing issue I am having with this complex. First management is impossible to get a hold of I always have to go in person to speak to any one. My issue is maintenance. They are flaky, ineffective and enter my place whenever they want even when i put in writing not to enter when I am not present. They do not tell you they have been inside either I only know because all my stuff has been moved and riffled though. bottom line if you have any issues do not expect management to do anything and be ok with random men going into your apt and moving all your stuff around whenever they want.

Incompetence or jerks? Please consider this warning. I had a continuous issues while Iived at these apartments. While I lived here, the management would ignore our requests (it got so bad, we were being billed charges like pet fees that did not apply to our unit). I moved out a year ago AND HAVE YET TO RECEIVE MY RENT DEPOSIT BACK. Management has confirmed that I would get. I have confirmed the amounts and everything with their corporate office but the actual people are so incompetent I have not received it. They I am stunned. I wish we never lived here as a year later I am trying to get my deposit.

Poor service at the office. Have been trying for several months to get non applicable charges off my monthly bill. Apparently, this is beyond their abilities.

Where to begin. The only maintenance team is excellent and friendly. The property manager is horrible. Managers:Management is extremely greedy you will not get your deposit back no matter how clean you leave your apartment. California law requires units to be painted in between each tenant and to avoid paying out of their own pocket they will use your deposit. After speaking with my neighbors I learned they all shared similar experiences. One of my neighbors described her experience during a confrontation from the aggressive on site manager who attempted to charger her twice the amount of a security deposit citing some fabricated reason. I've come back from work numerous times to find the local property manager snooping around my unit it felt very invasive. Smart rent: each unit comes with a smart rent system as the person who gives you the tour explains. That's all I was told is that I get one. Towards the end of my lease I got a call from SmartRent customer service asking how my experience was. They told me I had been paying hundreds every month for all of these features I was never told about and that my UNIT WAS NEVER ACTIVATED. The agent told me I he would create a formal document showing that my smart rent unit had never been turned on throughout my lease so I could try and get a refund for the thousands I had spent. I sent the proof of documentation and the smart rent agents contact information to the local property manager and he stated they would not be refunding me. The most concerning this about this whole situation was that my door code was the vacant unit code. Meaning any maintenance personnel or the property manager could enter at any moment. This was troublesome because I got a super off putting vibe from the manager to begin with and knowing he had access the entire time was terrifying. Pests and noise: my unit was infested with various bugs before and during my stay from roaches to ants and mites. These units are ANCIENT and many of my neighbors had leaks. Expect to always hear your neighbors if you live in a lower unit and the endless screaming of random children until about 10pm every night. Mail room: see photo a thief's dream. I would plead with anyone considering this as an option to LOOK ELSEWHERE. I just moved into essence apartments in Thousand Oaks and I love it. There are plenty of better options with better management and nicer units/facilities all while being affordable. You owe it to yourself to do more research before your come trapped in a lease.

Unresponsive and comply rude staff. Clearly this place doesn't need new business as they can't seem to return calls or answer the phone

It's 11:30 pm and no regulations and rules being enforced for the pool. Music blasting and people screaming.

The management are complete idiots. Paperwork not signed correctly( their fault only) given wrong information several times about move out date. 3 people in management completely clueless. Never taking blame for their mistakes. Make sure you get everything in writing because their word means nothing and won't admit their mistakes. Over charged for everything on move out !!! Take pictures! Airconditioning never worked Cheap kitchen Do not rent there My son rented there. You know who I am, I called several times, you have my number. You gave him the wrong paperwork, then held him accountable, but you however claim no fault. Different standards.

DECEPTION!!!!! 0 across the board!!!! No help no phone service not a friendly place ... If I could give a 0 I would!!! They make no efforts to work with you or get your needs/ request filled. I had asked for things to be modified on my rent such as removal of a pet and change of a parking spot which they did not do for months. I asked to have gym equipment replaced, fixed, and/ or updated and of course it did not happen. During one of their services of having the car ports cleaned; one of my cars were damaged in the process. The biggest concern is the deception of their team and their "lease renewal" process. My experience.... I have recently moved from the property and I had received multiple notices of an early renewal process and benefits however in the notice it gives you a date that is after your 60 day marker therefore make you think that you're getting a deal when you're actually being deceived into thinking your 60 day marker point is actually later than your 60 day/ the time you have to renew your process so if you plan on staying with the company which I do not recommend for multiple reasonings Make sure that you keep track of your actual 60 days as opposed to The day that they state on their supposedly early specials of renewable terms... Another really good thing to know about Malibu Canyon is the lack of phone service and cable/Internet services they do not tell you in advance of how difficult it's going to be for phone service living in that canyon majority of the time I had to be on Wi-Fi calling or Wi-Fi anything in order to get any sort of service and or connection therefore if you are in a business that requires Internet or phone services Malibu Canyon is not the place for you I had experienced that the hard way in the last seven months

Nothing has been done to alleviate our move out terms After 10 years I am sad to say that I would NEVER recommend this place to anyone. If you really want to know what goes on at this community look no further than the hot tub. Every time management was brought up in our 10 years there were stories of horror ringing out. Money hungry, not taking care of tenants, enforcing ridiculous rule changes, charging erroneous fees (late fees when you are not even late), to running a scheme to have people write positive reviews on yelp by stating they would enter a raffle for a gift card. You may ask why 10 years then? My children grew up in the Calabasas school system and waited until both of them graduated (which was finally this month). We were model tenants without incidents, paid rent every month on time but that wasn't enough for them as they still try to nickle and dime every ounce out of you by lying to your face then acting stupid later. You can not believe a word anyone says to you. I have been told countless things by management which turns out to be 100% lies later. Things like adding parking spaces, terms of your lease, updates around the property, telling you that you are no responsible for wear and tear on a closet door then charge you for it down the line. Hot tubs are infested as they hire incompetent people to clean them and Amanda Begin (site manager) is as stone cold as they come. Giving you the middle finger through the smile of her teeth. Take my advice and the advice of countless people who have stayed there that we heard at the hot tub. Stay far away!! There is a reason why their yelp page is littered with 1 star reviews. Bad business practices don't make a good stay.

We moved out in March 11 and we didn't receive our security deposit yet, today is April 23. Manager said we sent check to you and it's not our problem now, it's your problem if you didn't receive it! It's ridiculous. Be ware, that company can not refund you money after ending you lease contract.

Have to keep updating because so many things keep happening nonstop with no accountability. If you live by main pool you will be kept up until 12 am most nights from parties and screaming kids. 1st May 5th complaint today still happens nightly. 10 pm is the law and what you sign in the lease. 2nd more mold. No central heat and air so the bedroom has no fan either. Have to keep window open at night and you can't because of the noise. This ahVAC is probably original to this apartment I'm guessing 30+ years old. Anytime we turn it on because of the 100 degree days, we both are congested, non stop sneezing, headache . I'm just trying to save anyone else from moving here.

Im not happy with their management and staff , they don't care about their tenant, and they never answer to your needs. Apartments are all such a mess, old and dirty, kitchen appliances are dirty and disgusting, I asked them so many times to change the stove but instead of answering me, they just send me a note to buy bleach and clean the stove. their is no security anymore, all they do is just keep changing the management, I told them bath tub has mull and needs to be change but they just came and paint over it lol , The only reason that Im here is their rent and location.

Do NOT rent here. They steal your money. Horrible customer service. Everyone in the leasing office is clueless and has no idea what's going on. This place is horribly run.

Keeps getting worse. The electric gate on the first pool has been out for over a week, just been out again now to go in the pool and the gate is still broken on both gates you can't get in. I also noticed that the pool rope has been tied around the gates from the inside to stop you from opening it. There has been no notice up to say why the pool area is closed. One of the ellipticals a has been broken for 4 months, the treadmills work sometimes, they gym itself is absolutely filthy. The trash and coyote problem is out of control !!! See attached pictures.

So true what Jason Lopez said about management and what Caleb said about the apartments. I've lived there for 6 years. I'm not going to repeat what Caleb R. said and I agree with every word. Besides, be CAREFUL with moving out!! As soon as I moved out and the move out inspector signed that I should be getting all my deposit back, I emailed the financial dept. and provided them my new mailing address and asked them to send my check to the new address. After waiting for weeks, I checked on the status and they said that they had sent it to the previous address and I should fill out an affidavit form to sign that I hadn't received the check so they resend it. Weeks passed and I heard nothing back. After too many attempts to contact them, they sent me a print that my check had been deposited. I asked them to trace the check because I hadn't even seen the check. I even sent them my bank statements to prove that I never deposited it. They ignored my contacts as much as they could and after all, treated me like a thief. This is how they treat you even after being their client for six years. They didn't even bother to trace my check and see who has deposited it. I'm filing a police report and wouldn't recommend there my worst enemy.

This place is run and inhabited by organized crime/drug traffickers and I'm genuinely shocked the federal government hasn't stepped in to protect the average American Citizen from what is going on here. It's a very scary situation.

DO NOT COME HERE!!! They are complete money scammers that don't give two Shits about you. The management is horrible, the garbage bins are disgusting, and the owners of the complex don't care about anyone. Additionally there is a huge roach problems, the air conditioners don't work, and the hot water only works half the time. Lastly, it is not safe here because of the lack of security and they are tearing down the basketball courts, which are used more than anything other amenity here. This place does not even deserve a star. NEVER RENT HERE.

My air conditioning hasn't worked in 3 days!!! We are going through a heat wave and the heat has been making quite ill. There's never any employees available on the weekends (which is now) and the maintenance staff is minimal and very far away. The service is HORRIBLE!!!!!

One of the worst experiences I've ever had to deal with, when it comes to property management. STAY AWAY FROM THIS COMMUNITY. Their management alone, is enough to tank this place. They are unprofessional, rude, and overall created a very unpleasant experience. DO NOT MOVE INTO THIS COMMUNITY. They are truly crooks, and some of the most unethical people I've dealt with.

This whole entire place is a scam. They show it online like it's the most amazing paradise on earth. All they have is a nice pool and that's it. The apartments itself are absolutely terrible and the residence are also terrible for the most part so many addicts in here it's disturbing, the apartments that sell are extremely cheap. I would rather live underneath a bridge with a warm blanket, then live over here Not to mention, the staff over here is extremely unfriendly. They are so fake and they do absolutely nothing that they are supposed to do.

Absolutely terrible. what makes it worst is the mangement and fees. much less... barely any service

After living at Malibu Canyon Apartments for three years, I had to move for medical reasons. In that time; my apartment had one major leak from unit above, dishwasher replaced twice, three sink leaks, one refinishing of the tub in the master bath, drywall replacements where the nails from the walls were popping out and major cracks whenever there was an earthquake. 50 documented service repairs. Overall the office staff is helpful, the maintenance staff is excellent. Upon my move out, I really did not think I would get back my deposit because they tried to charge me $500 to remove my BF's name from the lease when he moved last year DURING THE PANDEMIC. During the pandemic I paid my rent EARLY every month!!! To receive a BILL of $995 of which $1,196 was a "notice fee" shows that the management company (not even local) will try to get when they can whenever they can. I am an extremely clean person and always take care of my home. There's a charge for $180 DRYWALL repair, $130 for cleaning AND $180 to remove trash (one potted plant). Also, in response to the mail theft in the reviews, it has been going on for years. They don't care. There is a Facebook group that documents this with photos. They also have a car break in problem so if you cannot pay for a parking spot and park in the street be forewarned that your car will be broken into. There is one security detail for the 950 units and he is off by midnight.

Do you enjoy lies, awful customer service, and throwing your money into a blender and watching it churn into oblivion? Then you've found your new home, courtesy of Malibu Canyon Apartments! This place is a joke and a SCAM. DO NOT MOVE HERE. I cannot stress this enough. I created a yelp account purely to save you time, frustration, and money. I won't even go into detail on all the insane things they did prior to our move in (should have paid attention to these massive, flailing red-flags and firework show), but here's the gist: -They lied, lied, lied. Pricing, locking in rates, delaying move in date, utilities, charging incorrect amounts that we did not authorize, etc. The list goes on and on. Document and have physical copies of absolutely everything you do with these people. Documents conveniently go missing. Moving out: They will charge you to replace carpets with no damage. They claim pet damage, I assure you, there is ZERO "damage" to those carpets. This costs $550 of your deposit. What a coincidence that just about every weekend you'll see carpets on the sidewalk ready to replace like-new carpets in the apartments (scam much?). They will charge you to paint the whole apartment regardless of damage/dirt. So I guess feel free to destroy the walls, and let your kids paint and crayon to their heart's content. Normal cleaning is the only legitimate thing they charge for. If you already live in this dung heap do yourself a favor and take pictures of EVERYTHING before moving out, and I highly suggest doing the final walk-through in person. Speaking of dung heap, you'll get refreshing whiffs of sewage while living here from the northern tip of Malibu Canyon & Sewage Smell Inc., all the while cockroaches roam free at night like it's the apocalypse. Seriously, do yourself a favor and avoid this awfully managed money pit. You may not realize just how happy you are that you decided to live anywhere else, but I assure you, you will be so, so happy. I recommend checking out Avalon Apartments (there's one just a couple miles south), we moved to one and it is our Knight in Shining Armor. On a side note, the maintenance staff is truly amazing and actually care about the people who live here. That's the only good thing one could say about this... "place."

It's been 2 years since I moved out and I'm still pissed about the entire ordeal. Do not rent from this place. They are evil. I still can't believe they sued me for something they promised me would be okay. Never in my life was I so badly mistreated. I own rental property myself and know the value of good tenants, I have been a tenant many times before in other places. No real estate, housing experience in my life has caused me the level of disgust and resentment I feel toward this company. I am not a disgruntled former tenant. I am one of MANY pissed off tenants and former tenants. Check out the other blog sites - they all say the same.

No phone reception here, power outages that can last for hours, maintenance not fixing an outdoor water leak for weeks now. Disgusting. Management ignoring emails and maintenance requests

UNTRUSTWORTHY - DO NOT RENT Making a corporate move or moving without seeing the place? DO NOT RENT HERE. Poor management and untrustworthy. I made a $750 payment to hold an apartment, and I was told (I worked with Flora) the apartment would be new and redone. The apartment is dirty, with a patchwork paint job, and numerous other problems. Two weeks into living here and this is the short list of issues: - Fours days without hot water. - No electricity to outlets on one entire wall. - Smudges on walls and patchwork paint job cracking off the wall. The leasing agent said they will paint yet that hasn't happened. Not to mention, they are going to paint while I live in the place and sleep with fumes. - Bugs in the light fixtures. - I paid $270 to clean and sanitize the apartment so I could move in. My cleaning service even found clothing from the previous tenant. - Laminate wood floor is torn from previous tenant. - Screen on the window and slider is broken and has holes. - The blinds on the slider are broken and need replaced. - Closet doors are rusted and fall off the track. - Bathtub faucets do not match and are missing parts. Oh, yes, in the master bath, for cold water turn the knob to hot and for hot water turn the knob to cold. Malibu Canyon is a maintenance nightmare.

After 9 nine month of living in Malibu canyon apartment I have to say if you are going to rent 1 of this apartment you ruin your peace, first of all it's not a smoke free community it's a cigar lounge 2 I complaining every night about a load music and no body cares ! So I gonna right a review every night that they wake me up here!

Possibly the worst staff that I have ever known. They are very rude to you whether a resident or a guest and act as if the apartments are the new Garden of Eden. They are not. After 2 years they have ruined this place for me. One is even my neighbor and she may be the rudest of all.

By far the worst place I have ever lived! So loud and noisy, a bunch of Pepperdine students they cater toward with no care of families. They let some people get away with murder while harping on average families trying to live their lives. Yelp has way more bad reviews. They have wrist bands for the pool that you have to use and if you lose costs 200 dollars. You have to pay to park in your own community and if you want ups packages expect to pay for a locker. This place is so money hungry. And with 900 units it wont be quiet, especially with the paper thin walls and fake hardwood floors top and bottom expect to hear your neighbors ALL THE TIME! I cant believe how happy I am that I moved from there! The maintenance is great but the management is far from good and play favorites. If noise and getting takin advantage of is your thing then you found your place. But I will advise against it. Cant stand that I put up with it for as long as I did! Not to mention the cops down there every other week, with 900 units and mostly college kids, what do you expect I guess. Wish i was warned, went to look at the place on a Saturday when it was quiet. Guess they were all hungover. Dont expect A-Man-Duh (Amanda) to do anything for you but shrug her tall man shoulders and say they can rent your place to someone else

I have lived here for a year .. the pros: pet friendly , amenities, newly renovated and great location cons: no cellphone service you have to connect to wireless, management is rude and never returns your calls or answers the phone, maintenance never shows up at the appointment time you make and when they do they are always clueless and cannot fix the issue - example they had to fix my AC three times and still have not be able to figure out why my closet light is leaking water. Also maintenance will come and go as they please even if you tell them not to enter you place they don't care and yes they brake/move all your stuff around.

Lived here for just under a year. Already I have filed two insurance claims both for water damage from the apartment above. Management does absolutely nothing to help. The insurance company was very helpful but they even said that the management company is terrible at responding to claims and very slow. After each incident I was forced to pay out of pocket to stay at a hotel and to replace my damaged belongings. Not once was there any attempt to check for mold even though the water had sat in the walls for weeks. Additionally, the complex was cheaply built. The walls are paper thin and if you are unfortunate enough to get a unit on the first floor then you will hear every sneeze and step from the unit above. I made several complains about the upstairs unit and never once was anything done about it. Management basically told me "too bad". For the price and location of the units you would think the experience and quality would be much better. Save yourself the stress and DO NOT RENT HERE. THIS PLACE IS THE WORST.

If you like to live in kindergarten, Malibu Canyon apartment is the best place

We've had 3 different apartments now. The shower handles do not work. You can't open 3 of the doors because they are designed to be too close to the fridge. They are now charging $85 per month to have a mail box with them.... I thought that was illegal to hold someone elses mail guess not. Just a beautiful way for them to make more money. It takes 9.5 minutes for the water to get hot in the shower. The apartments are way too small for the price. Your can get a 2 bedroom home with a garage for the same price. Please do your research if you are considering moving here.

Hands down the worst place you can live. The place smells like sewage and toxic sulfur EVERY DAY. It was making me and others sick. They know it happens and do not disclose it prior to moving so then you get into a situation where you have to break the lease and pay 60 days and another two months plus of rent due to uninhabitable conditions which is illegal. The raw sewage sulfur smell is H2s which smells the most towards the middle and the end of the apartments. It went into my apartment daily and was making me physically ill. I called the gas company, the city, the air- I did everything I could to find out what this toxic smell is. You hear different things. It's a landfill, or they are dumping toxic waste in the woods behind. The Gas Company told me on video it's Radioactive material. That's freaking scary. Everybody talks about it once there. It starts at night, so you won't know until you sign the lease the first night. The Gas company told me to google Rockedyne-and told me it's toxic waste beyond the apartments and in the ground. It's one of the worst situations I have ever dealt with and the complex knows it exists. One office person told me in email that I should try to figure it out myself and the place was habitable. It is actually really scary and toxic. Words cannot even express the disgust you will feel when you smell it. Moving here was the worst, costly mistake I have ever made. Do yourself a favor. If you want to move here come at night from 7 pm till the morning around 9pm. Stay a little bit an hour or two. That is all I have to say. Walk at the end of the Las Virgenes- building 58/60/61 and all the apartments behind, and you will smell it and never want to go back there. You can find reviews speaking of it if you dive deep even back to 2015/2007. On top of this they had nerve to charge me 40k when I paid my proper early termination fees and yes they did adjust it after I complained and pointed it out it was wrong on my ledger. Nobody should have to double check they are good when you follow all rules and pay what you pay on time. These people disgust me. Danny the maintenance guy is thorough and nice. So is Juan in maintenance. That's about it.

RUN FAR AWAY! THEY ARE THEIFS!! My husband and I gave noticed we would be moving out on 1/28/22. They require a 60 day notice. We sent an email but got no response. A week went by and we hadn't heard from the office so we went down there. They hadn't seen our email and said they would back date our notice to 1/28. THEY NEVER DID. We did our final walk through and were told we would only be charged $250 for a cleaning fee and it would be deducted from our deposits. We got a check in the mail a few weeks later for a quarter of our original deposit. The paperwork showed a move out day of April 8th. We moved out March 28 (60 days from our notice). They charged us for rent, parking, and all utilities beyond March 28. We emailed them to let them know there was a discrepancy on our final invoice. We sent them all necessary documentation to prove the office messed up on our move out date. They told us they would fix it and send us a new check. We didn't hear back for weeks. When we did hear back it was excuse after excuse on why the check hasn't been sent out. It is now August and we still haven't received a check. We have sent several emails with no response. Moral of the story. They are withholding over $1,200 of my money because of an error on their staffs side. I have been beyond patient with them. This has left me with no choice but to take legal action.

HORRIFYING EXPERIENCE MOVING IN AND AFTER YOU MOVE!! DO NOT MOVE IN HERE!!!!! I needed a temporary place to live and had very little time and then found Malibu Canyon Apartments. The way this organization does business is unacceptable! When I moved in the floors were NOT CLEAN at all. In fact, they were black with filth... the paint was coats and coats on top of each other.. with hair and dirt stuck under the paint. When I mentioned it they said someone would come clean and never did...same thing at neighbors, a few months before I moved out ( When my new neighbors moved in they were perturbed by the same paint job on their remodeled unit as well as the black filthy floors when they moved in. Just like with me, the company said they'd come clean and never followed up?!?...) In addition, I had to call to have several items fixed as did my neighbors . This could have been avoided with a simple walk through prior to the tenants moving in. I felt like a property manager living there and calling to have everything repaired from the broken window, the blinds to the screens to the slider to the dishwasher to the oven to them not changing broken light covers outside until a year of me asking consistently...They had no security guards for months and let the landscaping die. Not to mention, they let the broken sprinklers flow onto the street for weeks wasting water all over the street and sidewalks. It was a muddy mess for weeks from the lack of maintenance and dirt on the sidewalk. The Malibu Canyon Apartment company / staff let a smoke alarm go off in the community for more than 24 hours!!!!!!! When my neighbors and I called the leasing office. They wanted US to find out which apartment it was coming from and dial 911... Prior to this,The SWAT team was there with guns drawn in August of 2016 for a wanted man that lived below me. This should have absolutely been disclosed way back then. I have a young boy and am a single woman.. I had to learn about if from neighbors months later who were terrified by the situation and experience. I payed full pop for an unsafe, disgusting apartment with an insouciant staff! IN ADDITION, Their website for rental payments had a glitch on January 1 2017 and they charged me $100.00 extra anyway. My rent was never late!!!!!!!! If that's not enough, when you move out they want you to move on the 3rd of the month instead of the 1st to milk you a little more!!! This Company will cut corners when you are living there and when you move out EVEN MORE, like you cannot believe. It seems to always be their word against yours in ANY CASE!!!! ... They will not accept a personal house cleaner for the move out cleaning, paid for by me even with a receipt.. I had to pay my lady and then pay them $130.00. Even though right after I moved out, they completely remodeled with new cabinets appliances and paint and of course dusted the entire unit and my old neighbors after I vacated. The remodel makes a mess and leaves it until they are finished too by the way!!! Oh but it gets better! I mean WORSE By law, in the state of California. Once a Tenant has vacated, the landlord has 21 days to give an explanation as to why nothing will be returned or to return the deposit money with an explanation for deductions WITHIN 21 DAYS OF VACATING...!! They stated that they will only give me $870.00 of my 1,000.00 deposit ( subtracting the $130.00 for the supposed cleaning). I moved out September 3, 2017 and it is now October 10,2017. Still no check has come in the mail, just an email saying that I will not be reimbursed for the cleaning lady I hired and asking for a receipt which I sent right away and got no reply.. I called this morning to ask about my check and now they want me to sign an affidavit saying that the check was lost. I am going to make an example of this company. If I have to take my valuable time take them to small claims court. I WILL. I heard nightmare stories the whole time I lived there... and from people that lived there in the past. I wanted to share on YELP so that people know what type of company this is and that there are other properties to live in. You just have to look with a realtor who cares about your best interest. The Landlord pays for any commission owed on any listed property rental. If you find something without a realtor, if it's a good realtor they will look over the lease for you even if they make no money. Malibu Canyon does not take care of their staff or clients.... What A JOKE!!!!

DO NOT DO IT!! Believe the negative comments! The people were nice and helpful until you sign that lease. ONLY RENT WITH THEM IF YOU LOVE LIVING WITH PEST PROBLEMS (roaches, cockroaches, rats, raccoons), BEING FRUSTRATED, and PISSED OFF! MAKE SURE IF YOU WANT TO MOVE OUT to put your 60-DAY NOTICE IN!!!!! WE WERE CHARGED OVER $5000 FOR A NOTICE FEE for not giving them a 60-day notice! Then they ignored us for 2 1/2 MONTHS! Super unprofessional. We reached out to Tatiana, Alyson, Aj W, Tim, the office, and the corporation. *crickets...crickets* I moved into my apartment for less than 24 HOURS, Cockroaches started coming out of the shower drain, and some were dead in the tub already. I was disgusted but was told it happens. Long story short, their apartments are infested with roaches. Other neighbors and people in the apartment, ALL HAD THE SAME PROBLEM! Also, they will lie and mislead you. Tatiana will smile in your face, act like the sweetest person, and be super available to talk to you BEFORE you sign your lease. Once you sign that lease, GOOD LUCK on getting in touch with anyone, but maintenance. The maintenance workers were so nice and helpful. The maintenance workers, the gym, and the playgrounds were the only good thing about that apartment!

we moved here 2 months ago This place is very poorly mange , the parking area is sucks, around the trash can is always dirty, inside the apartment is awful , dish washer and washer dryer not working well, air conditioning was damage and they fixed itvafter 10 days, we requested several time for the problems several time , still same ......!!!!!! ee found black widow in the bed room also , i hate this place cant wait to move out !!!!

This place is perfect for you and your family if.............. * You like hearing your upstairs neighbors pissing into the toilet, walking around at 3am, talking, having parties even turning light switches on and off. (I am almost certain they took short cuts and did not put any insulation under the wood flooring.) * You like living next to drug dealers who, leave their cigarette butts in front of your door, leave bags of trash in front of their door for days and scream during the night that they are going to kill someone. * You go on vacation only to come back to find your car gone and find out the complex moved it half a mile up the street so that they could re-surface your parking lot but don't tell you anything about it. (I almost reported it stolen) * You like having $250 withheld from your deposit for a 'Full repainting fee' just because you left 6 or 7 screw holes in the wall. Not to mention you spend half a day cleaning all marks off of the walls. * You like hearing obnoxious people talking extra loud in the hot tub until early hours of the morning even though the pool areas is meant to be closed by 10:00pm. (Security not doing their job). * You like walking into your house with an un-announced stranger inside doing an inspection. We honestly tried our hardest to keep the Apartment in the best condition that we could and they had the audacity to charge a full painting fee for a few screw holes in the walls, I was going to write a decent review on here because I try to see the best in things but this one just drew the last straw. Just beware that if you move in to this place, it's almost certain that they will charge you for a repaint fee no matter what condition you left the place. You may as well graffiti the walls before you move out, get the most out of your $250 that they will keep.

I have lived here for three years so far, from 2020 to 2023. Overall, I'd say these apartments are fine but pricey for what they are. I unfortunately cannot recommend, due to the skyrocketing rent (+10% every year) and increasing fees. Apartments are fairly well laid out, but the kitchens are small. Amenities are good. The pools are nice. The gym is small (as most apartment gyms are) but well equipped. In my opinion, the best amenity offered is proximity to hiking and biking trails. You can walk out your front door, and be on the trails in minutes. The hills and the open space are beautiful. If you want to be closer to nature without being too far from the city, this is the place. The buildings themselves are somewhat older, and it does show. My apartment's roof has leaked every winter for the three years that I lived here. Maintenance came and looked at it every year, but it still leaks when it rains heavily. The windows are also poorly sealed, which leads to moisture on my windowsills constantly. In 2020, shortly after my move-in, the pipes burst and flooded my bathroom. Maintenance fixed the issue promptly, but the work to replace bathroom fixtures was sloppy (ie: there are still water stains on the walls/baseboards, white paint on the bathroom floor, damage to caulking around the sink, dents in drywall, etc. caused by their work) My air-conditioning broke down during the hottest part of the summer in 2022, and I spent several days with all my curtains and blinds closed, just hoping the indoor temperature would stay below 90 while I was waiting for a fix. On the upside, the walls must be well insulated, because the dark interior of my apartment stayed in the mid-80s while the outdoors were 110+ F. My washer/dryer needed constant repairs until it was finally replaced after a dozen or so breakdowns and service requests. Luckily, there is a laundromat across the street. None of these are damning problems on their own. I just wouldn't have expected to deal with so many of these problems so frequently while paying premium, luxury apartment rent. And the rent is high, for what these apartments are. Expect that your rent will increase by the maximum legally allowed amount every year (that's +10% every year, no matter what)! And remember: you're outside the city of LA here, so no citywide renter protections can help you. They'll also find little ways to increase fees every year on top of the rent increases themselves (convenience fees, locker delivery fees, and parking fees all increased for 2023!). My rent has increased $700/month over the three years that I lived here. I realize that California housing is a brutal market, but the fact is that the vacancy at Malibu Canyon Apartments is more than ten times what it was when I moved in (60+ available apartments at the moment!). I can't imagine what the logic is behind pushing for maximum allowable rent increases while residents seem to be moving out as quickly as they can. Ultimately, the steep and constant increase in rent and fees is why I could not recommend this complex as a long-term home. Move-out Updates (moving to 1 star): I would now actively advise to not rent here. 1) I was told that I would be charged for repainting after living in the unit for 3.5 years, even for normal wear and tear on the paint. I have never been charged for normal wear and tear, and I am not certain that this is legal. 2) I scheduled an in-person move-out inspection to verify the state of the apartment. AIR Communities provided a 3.5 hour window for the inspection to take place and refused to make an appointment time within the window. I waited in an empty apartment for over 3.5 hours. No one ever showed up to complete the inspection. This is incredibly unprofessional, and is emblematic of the bumbling and disorganized nature of the management of this property.

I feel so lucky that, after 30 days of hassle with management, I was able to avoid moving in to this dump, and get almost my entire deposit back. If one were to Google the title "Santa Susana Field Laboratory", he/she would learn that this complex lies upon the banks of a watershed less than 10 miles downhill of an experimental lab. According to Wikipedia, this site is among the most challenging cleanup jobs, if not the most challenging, in the country. Everything from Radioactive Isotopes to Toxic Rocket Fuel. Right up Bell Canyon, the occasional rainshower, or quite possibly a strong wind here or there may bring you an undisclosed, possibly classified shipment of chemicals, Radioactive particles and waste. Some say this is the reason why Management here has such a crappy and unpredictable disposition. At any rate, I'm thankful I didn't end up signing a lease downhill from a site that has been tied up in legislation since a near nuclear meltdown, and several similar accidents has left it an environmental disaster. I just watched the evening news, there are cancer victims going after the government on this one.

Really wish I would have read all the reviews prior to contacting this place or renting here. Haven't even moved in yet and already having issues with this place. Nobody is on the same page. Already paid several thousand to them. Signed the lease. And they send you this legal doc that when I showed to our attorneys he laughed at it. Basically trying to get you to sign your rights away. Then I was told since I'm relocating for work from Hawaii, that a co-worker could come in and pick up the keys either tomorrow or Thursday. Then I'm told not until they get the hard copy of the court doc that I mentioned above. Then I call Amanda the manager and I'm told NOBODY else can pick up keys for you, no matter what! Well I work in financial and real estate and I can tell you the way they conduct theirselves is unprofessional and borderline illegal. I'm looking now for another place to call home.

Let me just start by telling you that I have lived in many apartments since my college years and they may not have been as "luxurious" or expensive as Malibu Canyon claims to be, but I received better service, felt more respected and had a better living experience in any of those apartments than I ever did at Malibu Canyon. They try to sell you on the main pool, gym, and tennis courts and claim to be a "smoke free" apartment building. First, for all of the privilege of paying a high rent, you get no cell phone service and your internet will be slow. Not to mention that during my time there, I had many days and nights without electricity. Your rent will also increase every year by a high amount and you will have to pay for parking. I wouldn't have minded this so much if they would have at least remodeled or upgraded the appliances in my apartment but of course, they didn't. I wouldn't even have minded if they would have treated me with respect. For example, I didn't have a working stove for the first 6 months I was there and when I asked for maintenance, I received a person who condescendingly told me how to use a stove. Finally, after three service calls, they finally believed me and said I would be getting a new stove but would have to wait until someone moved out from another apartment as vacant apartments would be remodeled with stainless steel appliances. Excuse me!!! I didn't buy that and demanded a new stove...why should I get a used one if this place is so luxurious???? Also, I never lived with louder, nosier people in my life. I can't tell you how many times I saw the police here over domestic disturbances. Once, I was not even allowed to leave my apartment because the swat team had to come to a neighboring apartment due to a tenant's son who threatened his father and had explosives in his apartment. I am also pretty sure that they missed installing insulation in the apartment floors. I don't mind hearing footsteps, that's normal. But when I can hear the person upstairs open dresser drawers, use the bathroom, flush the toilet, take a shower, have phone calls, hear cell phones ringing and vibrating, pull out chairs in the dining room and make out every one of their moves and know about their personal life when I never talked to them at all is beyond ridiculous. I promise you, I heard EVERYTHING the people above me did and it wasn't pleasant. At times, I felt like I lived under a bowling alley. Also, when you move out they schedule a pre-move out interview and inspection to tell you what to repair and what to expect as deductions from your deposit. I was told I would only be charged a $125 fee for cleaning. They dinged me another $125 for paint. Really? When they gave me the apartment it was filthy and the bathroom looked like a two-year-old cocked the bathtub and toilet. Also, my screen doors to my balcony were broken and dirty. I never complained about the cleaning because I thought I would let it slide. Lastly, and I saved the best for last, the worst part was my neighbor upstairs and their smoking. I complained several times and each time I did, the neighbor upstairs harassed me. In addition, I couldn't even enjoy my balcony because the balcony upstairs kept throwing their cigarette buds and trash on to mine. Do you know how? Through the floor; the upstairs balcony, instead of having a cement floor, had slats of wood as a floor with gaping wide gaps in between. The person upstairs smoked like a chimney and the smell permeated through the vents and my apartment had a terrible smell. Thankfully when I left, I wasn't too far along in my pregnancy so the second hand smoke wouldn't affect my baby. After everything that I paid and the complaints, they never did anything about it. I was miserable in this apartment. Management is terrible and they don't care about the tenants. They never helped me unless I owed them money. Flora had a bad attitude, Cherise never responded to any emails and all the other staff came and went very quickly. I can see why. Save yourself - look away!

Update only: despite the message on Yelp saying they would pass along my message and have an employee reach out to me months ago, no contact has been received. Let me again reiterate the disappointing experiences I have had with every single interaction with the company.

Terrible management. There is no management. Slow maintenance and rude management. They have no time for us they only take the money but no service no customer service! Avalon is way better

I gave at least one month prior notice to the leading office staff and under their request I even paid one month rent 2100$ to them even though I didn't live in there at all. So I waited to move out as they requested again because I did a big favor for the lady Adria told me she found a next tenant to move in on Jan 2. I did and I expected they return me deposit 630(minus 120$ cleaning fee) you know what happened: for the past two months instead of returning me my deposit , they kept bothering me by mail which requests me to pay the move out notice fee 1622.94$ . Service here sucks and I feel totally unsatisfied about being ripped off. You guys didn't keep your promises and it sucks !

Hi This is Ali again and we are listening loud music again !

Do not rent!! You will not get your security deposit back! Management does not respond to your request. Drug dealers in the complex! Google it! Malibu canyon apartment barricaded by sheriffs department. Oh, and they offer incentives, reward money if tenants post positive reviews.

Please get away from this community as much as possible. The leasing company is unsupportive and unresponsive. They won't be able to return any fees you paid, including the security deposit. Huge cheating experiences dealing with them.

Update: Service people from the complex call me non stop, different people every time, none of them on the same page. Also they will harass you for months before your lease is up to resign, and they increase rent by an insane amount a year. Where do I being. I have lived here for 2 years and recently they decided to install smart locks. My lock has had nothing but problems, will only unlock sometimes. They refuse to replace the lock because it works "sometimes". They are so cheap and have horrible management and maintenance. They don't care if you pay 2k a month to live here and that your dog is stuck in the apartment or that you need to get to work and your door wont open

Where do you start a 15 month whirlpool journey that you watch slowly spin out of your control? I've been reading through quite a few comments that mirror everything a new potential client should be aware of and avoid this property at all cost. Don't be drawn in by the superficial looks of the main office with its clubhouse and resort looking pool. It's all a facade. Be aware of this "Aimco" run property with its false promises and management team that will attempt to lure you in, and then disrespect and disregard your privacy and self respect. My journey started here years ago when the property was just a few years old. It was a great place for young adults to enjoy all the amazing amenities and great outdoors surrounding this community nestled near the beaches and away from the influences of LA. Now that I returned to restart a new journey with the visions of the years past, I only found disappointment starting with the lure of a free month rent. Guess again. Read the fine print only given to you after you sign. At that, read everything. Nothing is like it seems. There are signs posted all over. I was in an auto accident and while using a temporary walker I was ran off the walking path to our apartment by a pack of skateboarders and scooters. I was told that I should have taken a photo of the incident by management, but there's nothing they could do. Security is nonexistent but you pay for it, however, if it nears 10 pm you could see somebody at the Main Pool ( pool #2 or clubhouse)... As for cleanliness in the area we rented for 15 months- 1. Pool #1 was always filthy, furniture including bbq old and mostly broken. And dead honey bees always present and in large numbers 2. The landscaping, general grounds, and areas surrounding buildings 14,15, and 16 were unkept and pretty much dead. Dog feces can be found everywhere even on the walking paths. 3. The downstairs apartments are like living in a auditorium where sounds can be heard day and night and trash and liquid can be found on your balcony and furniture after each performance upstairs. And what they call landscapers use the balconies to blow their grass and debris into. 4. If they do anything in the way of renovating other apartments, expect extreme noise early morning until late at night from all activity and trash everywhere that is not always cleaned up. Note - The trash cans used by residents are exclusively used by all maintenance Lastly, don't expect the front office to answer the phone or resolve problems. This includes all management. Remember you will be treated as if it's aways your problem or your fault that anything happens. Nobody else is complaining, or it could cost too much to fix right now. Or we're working on that and it should start sometime soon we'll let you know. Much more one could say...... Enjoy your stay if this is your choice

They will not return any of your security deposit when you move out. We kept our place spotless and they charged us our whole deposit

PLEASE READ AND DO NOT FALL INTO THE TRAP. Please see photos supporting my review. Where do I begin with this place. When I originally moved in I was quoted 2200 a month, after parking, sewer, pest control, gas, trash, add service fee and insurance it was 2,469. With that being said obviously it was off to a bad start. I had my key fob and wristband stolen from the pool area, which I reported to them immediately and they charged me 200 for the fob and wristband. The unit above me had a leak in the tub causing it to drip into my unit downstairs. It took 2 days for them to repair and the ceiling was brown from the water damage which they never painted. The parking spots are small and I have a large SUV. In September of 2019 when the spot became available next to me which was for larger vehicles, I went to the office and spoke to the receptionist to change to the spot next to me since it was vacant. I was told to speak to be manager Amanda on scene. I wrote 4 separate emails to her asking for the spot with not one single reply. I know it was a good email because we had corresponded with it before. Like most single parents I do not make a lot of money so things are tight. At this location they allow you to pay rent thru a portal online. Sometimes I have been late and pay their late charges which I have no problem with. On the 4th they give you a demand letter to pay or quit and give 3 days to pay your rent. In or on feb 8th around 530AM, I Sent a payment scheduled for that Monday the 11th (because I deposited my check on the night of the 7th to cover the rent) through THEIR system which gave me a confirmation number at the completion of my session for the total amount due. This was before their office was even open for business on that Friday. I assumed with their confirmation number payment was received and all was good On Feb 22nd I received and eviction notice from them saying I had not paid February rent. I immediately contacted Jamie Braswell and addressed my concern. I was informed because it was not paid on the closing day of the 7th the eviction process started on the 8th. When i informed them I had a confirmation number with time stamp saying it was before they opened, their response was it was to late at that point and process had already been started. I said In no way was I trying to defraud them and would like to settle this. Their response was I needed to pay February rent, plus legal fees for their eviction process AND rent for March up front 7 days before it was due. I've never heard of such a thing. Om Feb 25th at 1045 am i informed them I did not have that kind extra money laying around and could not pay that up front. If they were going to bully me into paying up front a week in advance I would have to vacate the premises. Now for an agent who was so sensitive to time and responding they did not get back to me for 3 days later. Since I had not heard from them and they were going to bully me out of the premises I vacated Monday the 25th. After that on today March 1 I received a an email with a 14,588 balance for my lease which is through August. This place is all about money and not about helping the common person who at time may fall on hard times and struggles. Jamie Braswell saw an opportunity to bully me out of my apartment and took advantage of it by demanding money upfront knowing I did not have it. I had already vacated the apartment when I heard what they did was against the lease asking for money up front. If your thinking about this place please look elsewhere, and save yourself the emotional pain and grief. Learn from my experience of how bad this place really is.

I don't know what is more frustrating, having cockroaches crawling through my shower drain and kitchen ceiling light and washer/dryer unit, or the way the staff handles the situation. For three months now we have had a cockroach infestation and after being "treated" three times, they continue to return. I have told numerous people that they are more than likely coming into the unit as a result of the one next door being remodeled, but they refuse to spray next door or look into the issue further. Two weeks ago I asked for a plan to be devised, but heard nothing back. I go to the leasing office to get help and the lady working tells me she can't help me but hopes the problem is solved because "they will still have to rent our unit" when we move out. Goes to show how little they care about residents and how much they care about getting their money. Ignore the fake posts about the "emaculate" grounds. leasing staff will feed you lies about how great the apartment is and rush you to sign, and as soon as you do it will be next to impossible to ever get ahold of them again.

Do NOT rent here. Front office took our money and never called us to confirm out move in date. When we DID get ahold of someone they tries to raise our rent because they had the wrong move in dates for us. We never got out refund back. Even after going through the BBB. Aweful experience. Don't let the amenities fool u. They are there for a reason!

Yelp this place! You will read the horror stories they have going on at MCA! You're welcome! ...

Don't recommend moving in here. 1.Leasing agents are only interested in you at move in to get a $500 commission on you. Once you'll move in, it will take long time with several follow up emails to get back to you with any question. 2.They make you sign court eviction documents even prior your move in. 3.Packages are not delivered to the door, but are left in the locker room. If package stays there for more than 2 day you get billed 10$ per day while the package is there. You have to run to locker room once they let you know its delivered. And management threatens to throw it away. If you order furniture, you would have to carry it yourself from the lockbox. 4. Your lease will be increased 10% no matter what, even if they put your apartment for even less then what you are currently paying. Very hard to negotiate. 5. During winter mold grows on the windows.

Management are so rude and they don't care about you after contact.

The community manager, Charise, did reach out but it was the standard email. Definitely could tell it was just copied and pasted. My friends got it, and they sent it to me twice. Instead of asking what they could do to help or anything, they literally just gave me instructions on what to do when I move out. It was very cold and inconsiderate. They could literally care less and that is what everyone keeps telling me. Were those instructions going to solve my problem here? OBVIOUSLY NOT

Just to recap... The first 1.5 months living in the community were horrible! We had terrible neighbors below us that continually harassed us. I.e banging up on our floors with practically Every step we took, Smoked cigarettes and other types of drugs. They loudly played video games, shouted through many domestics (at all hours) and liked to use their BBQ. With every issue addressed we were told by staff to await a resolve. And we did. However through our tried patience we decided that our lease length would be unbearable. It wasn't in our best or safest interest to remain. The company after MUCH negotiating 'let' us take a 30 day notice of intent to vacate. However before the date we noticed this couple moving. Obviously evicted and hoped all the issues were resolved. So we (my husband, 2 young girls and I) went to speak with Tamara about perhaps continuing our leasing agreement. We wrote her our intent and figured a happily ever after.... Until the very next day! It's now 20:00. Our girls just settled into bed, (a 15 month old and a 4 yr old- If you have children you understand how important and difficult maintaining a routine can be.) When suddenly we all hear this loud bumping and scraping from below!? Service people? Come to clean and paint at this hour!!? We were so angered as this session (and my girls) went on past 22:00! Early the next day work resumed in the downstairs apartment. Assuming another painter as a strong odor filled our apartment. Though this smell was different and more powerful than paint. Within the first hour I was feeling ill and lightheaded. we remained thinkng it would soon pass and opened all our windows, doors and turned the ceiling fan to ventilate. As the second hour passed I was awed at just how heavy this vapor was, and called my husband at work to explain. our apartment became completely unbearable, and had no choice but to leave. Returning a few hours later to this still present odor. Even along the walkways outside you could smell this! Now of course we totally understand the apt would be in need of a reno. We expected some noise and sorting but this situation was beyond a nuisance. The next morning I called Flora Bialo of this issue. I was understanding of the needed reno. She informed me that they had reglazed the bathtub. It then became apparent that we had not endured just paint fumes, but more hazardous and dangerous chemicals! She assured me that they used no harming materials?! (Mind you all reglazing materials are hazardous! people have DIED from exposure) and asked if there was any odor still present. I replied that there was tho not as overpowering as the previous day. She then said she would contact maintenance about this issue, and if there was nothing more she had another call coming in! My husband asked for the msds from Aiesha Williams. It took her a week later to get this to us!! With the msds now available, we're completely shocked that there is not a required notice or signs present during 'reglazing'. Meanwhile we have not been well. Those first days we had headaches. loss of appetites and were extremely irritated. We've since had itchy throats and dry coughs. We have a doctor that will verify the severity of these complications. There definitely is NO consideration to tenants on these kinds of matters. With the presence of small children you'd think they'd be more courteous! We have been harmed and misled. And we're sorry this situation hadn't occurred sooner, as we would have continued our intent to vacate. Resident relations have STILL not responded!

Read the negative reviews. Living here, if you could actually call it that; is really awful. Some compare it to a trailer park. That is an insult to trailer parks.

Do you like listening to your neighbor's through your walls, ceilings, and floors? Do you enjoy paying to live somewhere that should be paying you? Do you like being misled, lied to, and taken advantage of? Do you want to live at the end of a road surrounded by mountains, which has a landfill on the other side. Then come live at Malibu canyon apartments!! Just sign the simple 50+ page lease agreement that gives you full responsibility for all of their many problems! *** Energy conservation fee, parking, package, pest control, sewer, storm drainage, trash, pet, water, and service fee for the aforementioned fees are not included in the rent and are additional. *** Reviews with more than one star are most likely people who have very little life experience and have never lived anywhere else in California.

DO NOT RENT! These units are so poorly built and maintained. The noise from upstairs units is unbearable. They are infested with cockroaches and should be shut down. The pest control company that Air Communities/Aimco use is the lowest corporate bid so the units are not properly treated. Additionally I had a leak that ruined my personal belongings due to the incredibly horrible build quality and insurance has been a nightmare. There is no accountability taken by the on-site staff/ "management". The staff are very competent at being duplicitous liars, yet incompetent with everything else. Once again, there is no accountability. My only option in order to leave this abomination of an apartment community was to terminate my lease early, spending a considerable amount of money to do so. Please take my advice and avoid signing with this community, they are despicable and disgusting. The staff and corporation should be ashamed of this community. There is a reason why there are so many negative reviews on yelp. AVOID!

Most of the recent reviews say it all. I lived here for over 3 years and had multiple issues with leaks, appliances needing repairs, and mailroom issues. The maintenance team is great, but the management is terrible. Like many have said, don't expect to get any of your deposit back, no matter how well you clean.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area.

If you like living next to a landfill then this is the place for you. Don't be surprised at the roaches and rodents though.

I was kicked out of this community because of a woman who lived there complained to Amanda the Manager that I "stripped by the pool on my birthday". It was my Birthday July 4th and all my guests witnessed me the entire day in a dress which was never even taken off to enjoy the pool. Unfortunately even though my Family and Friends as well as my neighbors knew that this was made up and slanderous, Amanda the Manager believed her and Amanda made sure my Lease was not renewed. When I got the notice in October, I went to the office to speak to Amanda to see why my lease was not being renewed. Amanda confronted me and said "You had a party by the pool on your Birthday?... You stripped by the pool". I was so shocked. I asked her who said this? I also asked her If I stripped by the pool on July 4th how come no one mentioned it to me until three months later? The entire community would have been talking about it but no one had heard anything. Not one word about it as it came as a shock to everyone who was at the Party as well as all my neighbors and my Family. This woman had told Amanda juicy and absoluty untrue details about lots of neighbors being Russian spies Drug Dealers etc. and had many kicked out as I learned later. Amanda proceeded to say that they had video evidence of me stripping by the pool. I asked Amanda to produce the tape of me stripping and she denied my request. I heard shortly afterwards from the security gaurd that the pool cameras were not even working during the July 4th holiday. So Amanda was gaslighting me. I knew there was no tape of me stripping because I did not even go in the pool much less take my Birthday dress off the entire day. I was busy hosting my party with my Daughter, my Best Friend and sweet neighbors. I was also late on my rent a few times which did not help the situation because I was having issues with my Coinbase account overdrawing my bank account twice. So ultimately they were able to make sure I was unable to rent at Malibu Canyon and said it was because of that instead of the stripping RUMOR. But is was mostly because the woman slandering me and Amanda believed her. My neighbors cried when they saw me go. I was very helpful always the one to give a ride if someone needed one. Always showed up when someone needed help. I had one neighbor who relied on my rides she was disabled. Oh well, the woman who slandered me had told me before July 4th that she works for Aimco the company who owns Malibu Canyon as an "attorney". The woman also has rabbits and doves in her own apartment, running and flying around and in the meanwhile she told Amanda about all the neighbors who had unregistered animals in their apartment. But those people did not lose their place like I did. One woman was a good friend and a sweet lady and the cat was only there for visiting not living with her only when her daughter was there part time. This woman is very bad and she still lives there to this day right and she lives right by the pool. She told me that she gets paid to spy for Aimco and unfor"tunately she makes up LIES to do her job if that is even true. Amanda has since been fired too many complaints from community members who had a bad brush with her fierce side. Not very good at discerning gossip. The floors are also very thin, so if you live upstairs the downstairs neighbors complain about noise and another reason to get kicked out. Very unstable. I deserve an apology from Aimco and Malibu Canyon for how they treated me purely based upon a mentally unstable woman's words. Very sad and I know she had MANY people kicked out of Malibu Canyon over made up lies that Amanda unfortunately believed. Very Sad. Life is too short to have bad neighbors who tell lies about good people. My family was devastated I had to leave, they loved to visit and I loved it there. It was devastating and it took me 2 years to not cry when I talked about it. I have healed and I miss my neighbors they always ask me to come and visit. David Stone is an awesome guy. He voted me "LEAST LIKELY TO STRIP" Sonny is an awesome guy too my Greek Neighbor I miss it there!!! . BEWARE it is worse than Payton's Place with spies who make up lies and ruin good peoples reputations. I hope that woman was lying that she was a paid SPY for Aimco.Really messed up if true. Not a stable place to lease a place from.

Don't let the amenities blind you. They love to nickel and dime you for everything. You think are getting a gym, pools, tennis courts all for free. But nothing is ever free. They have three prices for parking. Otherwise you park on the street. You are forced to pay for water and sewage as a group with all other residents, regardless of how much or how little you use. Have a pet? Gotta pay extra deposit and monthly rent. Want storage? Gotta pay for that too. And the paperwork they make you sign is ridiculous. It's like you are buying a house with the amount of paperwork they require. It's for them to cover themselves. It's not for your benefit. They don't tell you about the extra utilities they force you to pay until after you are in and it's too late to back out. They also make it appear that they don't have many units available, so if you want one coming up you have to put down a $1000 non refundable deposit to hold a unit. We never were even allowed to see the place until move in day. The area is surrounded by hills, so no cell phone reception. At least not with Verizon. And lastly, they are super nice to you up until you sign that last document. Then they will forget who you even are and don't lift a finger if you encounter any problems with your unit. After our 14 month lease is up, and their required two month notice, which is way more than what's normally required, we are out.

This place sucks. I just moved here from Boston,MA and this place has made me HATE California so much. You pay for EVERYTHING, even repairs. Nothing is included. They don't pay for absolutely nothing even though you get a shitty apartment for the price you pay. Oh and that refrigerator that is included, be prepared to maintain it yourself along with everything else. I've had to put in multiple maintenance request for this place since we moved in 6 months ago for things that should've been taken care of before move-in and I'm being charged all the time. I am BAFFLED on how this place is run, they make it look so nice on the outside, but the things within the apartments is just sad and disgusting. You shouldn't charge people over $3000 for a 2 bedroom apartment and not take care of the ACTUAL apartments. Stop worrying about the outside and put some care into the apartments. Painting over things is not the answer. Absolutely ridiculous.

I lived here for two years about a year ago and I had a thought to comeback because if their cheaper rates. But as soon as I heard that Flora (management desk) was still there I gave up all hope! As you take a tour you see all the wonderful pools. But that's about all that is positive to say! The apt are ok with washer/dryer in unit and if your able to be on the street or in the way back, it's pretty quiet. But College students galore!!! That was are main issue is our bedroom neighbor played music till 4am and had his own kreepy security sys with cameras all over (which is a violation) but mgmt didn't do a damn thing about it. Almost like it was their own children renting it. They would rather have a student then a clean couple. So it's out of my hands if mgmt is so terrible they can't protect their own property. What a shame! Good luck!

I don't know what is more frustrating, having cockroaches crawling through my shower drain and kitchen ceiling light and washer/dryer unit, or the way the staff handles the situation. For three months now we have had a cockroach infestation and after being "treated" three times, they continue to return. I have told numerous people that they are more than likely coming into the unit as a result of the one next door being remodeled, but they refuse to spray next door or look into the issue further. Two weeks ago I asked for a plan to be devised, but heard nothing back. I go to the leasing office to get help and the lady working tells me she can't help me but hopes the problem is solved because "they will still have to rent our unit" when we move out. Goes to show how little they care about residents and how much they care about getting their money. I have attached some pictures for your enjoyment, and advise you to stay away. Ignore the fake posts about the "emaculate"grounds. I would give this place zero stars if I could.

Oh my god, is the staff like mentally retarded at this place. I live here and I can't believe how unprofessional and unknowledgable the staff is. Don't get me wrong the amenities and the location at this place is great, but if you have the heart and patience to deal with such a staff that operates at a snails pace and have no clue or information about their management company, well...it's up to you. My FOB did not work for one year, I think I've asked everyone in their office to fix it for me and when it did, the amenities were being renovated and I had to wait another six months to work my key. No one no what the hell they are talking about but they sure as hell know when your rent isn't on time!! Their lease states that we the tenants will be charged a late fee on the 4th day of the month if our rent is not turned in. Can we the tenant charge the management company (staff) for late fees when they don't fix our FOB keys after a year or charge them a late fee when no one in their office can give you a balance of what you owe? Not fair! Don't rent here, save yourself the trouble and headache of having to deal with the staff.

TL;DR - rent too high, staff doesn't care, residents are white trash, deadly insects inside are the norm. These apartments are awful. I've left many service requests over the years asking for various things to be fixed and not only do they not come when you had specifically set a date for them they do not call to tell you they won't be coming. Our clothes washer broke and I gave them 2 days notice that it was broken and to fix it, didn't hear a single word from them for a week. I made another appointment and 3 days after they then decide they want to show up and fix it. I was told that a maintenance worker had a family emergency and they were short staffed. I believed it at the time, but this is obviously not the case because it's happened every time since then as well. The front door doesn't fit inside the frame very well and you can clearly see the outside as well as a gigantic crack in the bottom that the weather stripping is too short to cover. Of course many days after I set an appointment they decide to show up and "fix" it. All he did was move the weather stripping to the side that needed to be covered. That did absolutely nothing as it just moved back. He tried fixing the front door and all he did was move the handle this way or that a little and now if its unlocked you don't even have to turn the handle for the door to open. My cat can open this thing no problem. A few weeks ago I had made an appointment for them to fix our dishwasher. The bottom never drains of the disgusting water and leaves food and a horrible stink backed up in there. Naturally 4-5 days after the initial appointment date someone shows up and all he does is fix a filter. This did nothing for the gross water back up because this place is cheap and they refuse to give you new things, assuming you're the problem all your appliances are falling apart. The appliances are likely from the early 90s and were falling apart even when they bought them. This place is black widow central. I've had 4 massive black widows within 2 feet of my front or back door over the past few months. Of course they can easily get in with that gaping hole in the bottom of my front door or the gap between the A/C unit and the wall that I can clearly see through to the outside. The kids that live here are horribly misbehaved. They would throw trash on my patio on a daily basis. I called the front office telling them some kids were leaving trash near my house. They have a guy come over and he asks the kids if they were throwing trash, naturally a child being a child they lied and said no and that was the end of that. Still trash on my patio everyday for the next few weeks. It escalates to food being thrown at my door, sauce packets being stomped on at my front door and gum being wrapped around my door handle. I have pictures to prove all of these things. I've never once interacted with the children around here so they have no reason to be harassing me. The Waste Management people seem to come once a week if that. Garbage piles up in my house because the dumpsters are CONSTANTLY and literally overflowing. People throw out their closet doors which have floor to ceiling mirrors leaving glass all over the area in the process and completely blocking the entrance to the dumpsters. People that live here are trashy and leave furniture and things like that outside of the dumpsters. I guess no one in California has heard of paying it forward or being a decent person and donating these things? No one is going to pick up your nasty couch after it's been sitting in front of a dumpster. You've taken a perfectly good piece of furniture and have thrown it to the wolves. Use your brain. They pride themselves on being smoke free, what a farce. People smoke and drink here all the time leaving beer bottles on people's steps and in their parking spots. Paper thin walls. I can hear the people above me peeing believe it or not. It's pretty disgusting. I've lived in much cheaper places that are far nicer and whose staff actually cared. So not worth the money they charge.

I lived here for about a year. Like the pool except when management without warning closes for "maintenance". Management poor communication skills including Manuela and due to spanish speaking maintenance personnell communication is always confused. Lots of dogs so lots of poop grass well maintain but with all the dogs who wants to sit on the grass... very poor cell phone unless its sprint. i was told had to pay deposit to get dish after moving in this...ask if kids live next door gets noisy its apartment living...leave your new hi def stereo in storage walls not well insulated. guests find it very difficult to find your location and if they have Verizon forget about it.

I hate this place , the dumpster is always dirty and smells bad and always looks embarrassing in front of my guests There is no security at nights and it's not safe at all , if I have a problem with my apartment no one is responsible at the office and they don't care , i would love to move out earlier, I don't recommend it to anyone

I'm not happy here anymore. the new management team is dense and horrible to deal with. I can't wait for my lease to be up and finally be rid of this place.

So sad to see the condition of Malibu Canyon Apt. It use to have great amenities & set in a beautiful setting. Now human waist flows freely out of 1 of the pools restrooms, directly next to those restrooms there are 3 huge beautiful trees, now they are orange and dying.... Coincidence I think not. The BBQs are always broken and for quite a while tables, chairs & umbrellas where removed and not replaced. We have been told for almost a year they are on back order... Please these are not custom order, a friend ordered custom 3 color panels with printing umbrellas and they were delivered in 4 weeks. After multiple request most tenants have given up and are waiting for their leases to end.

I agree with all the the pros and cons that has been stated on yelp. While I enjoy living in my unit, its location and amenities I can't say the same about management and the lease renewal process. Few things for potential leasee -If you choose to rent, pay attention to all the emails, deadlines and payments you made when signing the lease -Parking does not come with your unit, even if you have a 2 bedroom -Only internet options are Spectrum and AT&T -People often have their pets off leash and does not pick up after their pets -Unless you use the gym during the day & at odd hours it's usually packed -Management will email and text consistently 4 months before your lease ends to remind you to renew. Someone even came to our unit at 9pm on a Saturday night to post a reminder to renewal. -You have to give notice to vacate at least 60 days before your lease ends -They will not negotiate the renewal amount even if you show them their own ads with exact units in your building for the same or a lessor amount than what you're paying Good thing there are plenty of other luxury apartments around.