Malibu Canyon Apartments

I don't know what is more frustrating, having cockroaches crawling through my shower drain and kitchen ceiling light and washer/dryer unit, or the way the staff handles the situation. For three months now we have had a cockroach infestation and after being "treated" three times, they continue to return. I have told numerous people that they are more than likely coming into the unit as a result of the one next door being remodeled, but they refuse to spray next door or look into the issue further. Two weeks ago I asked for a plan to be devised, but heard nothing back. I go to the leasing office to get help and the lady working tells me she can't help me but hopes the problem is solved because "they will still have to rent our unit" when we move out. Goes to show how little they care about residents and how much they care about getting their money. I have attached some pictures for your enjoyment, and advise you to stay away. Ignore the fake posts about the "emaculate"grounds. I would give this place zero stars if I could.

Update only: despite the message on Yelp saying they would pass along my message and have an employee reach out to me months ago, no contact has been received. Let me again reiterate the disappointing experiences I have had with every single interaction with the company.

This place is an absolute nightmare. They require free reign over your bank account and any indiscretion they perceive they will take out of your account with no question or chance of recourse. They have charged us for damages that their own maintenance people have made. It's infested with rats, raccoons, and coyotes. The sprinkler system makes the entire premises smell rotten and floods the sidewalk making it impossible to go to and from your apartment to your car without stepping in the disgusting water. Management is completely unresponsive. They are just shy from being complete slumlords. UPDATE: IF YOU DONT SIGN UP FOR AUTOPAY (READ ABOVE: THEY CAN CHARGE YOU FOR WHATEVER THEY LIKE) YOU ARE CHARGED $100 A MONTH OR $1200 A YEAR. THIS PLACE HAS BEEN AN ABSOLUTE NIGHTMARE

UPDATE: I paid $3,150 as a deposit last year when i signed the lease. After charging me an extra $837 last month, they returned to me only $143.9. $4,000 altogether and i got less than less than 4% of the deposit back. Don't try to argue with them cauz they would promise you something and forget about it in one second.

I have been at Malibu canyons apt for a year now .. It is pet friendly, nice amenities, and great location. I truly enjoy living here except for a major ongoing issue I am having with this complex. First management is impossible to get a hold of I always have to go in person to speak to any one. My issue is maintenance. They are flaky, ineffective and enter my place whenever they want even when i put in writing not to enter when I am not present. They do not tell you they have been inside either I only know because all my stuff has been moved and riffled though. bottom line if you have any issues do not expect management to do anything and be ok with random men going into your apt and moving all your stuff around whenever they want.

Let me start this story off with this, NEVER GIVE THIS COMPANY ANY PERSONAL INFO! Not even a phone number! They will charge you a deposit and a application fee and then deny you on some wild explanation that makes no sense (like having bad credit but you have almost the highest credit rating available). Then after they hold your money ransom for a few days. You will get TONS of telemarketers calling because clearly they sold my cell number the second they had it. Now weeks have gone by I GET AROUND 30 JUNK CALLS A DAY and my money has still hasn't been released. All and all if I could give this place a zero I would but I am forced to give this trash they call a "company" a one star because they are good at stealing money and selling personal information fast. Whoever runs this scam is human garbage. Don't fall for this ploy to get your personal information.

The community manager, Charise, did reach out but it was the standard email. Definitely could tell it was just copied and pasted. My friends got it, and they sent it to me twice. Instead of asking what they could do to help or anything, they literally just gave me instructions on what to do when I move out. It was very cold and inconsiderate. They could literally care less and that is what everyone keeps telling me. Were those instructions going to solve my problem here? OBVIOUSLY NOT

Horrible, money grubbing corporation. I put down a deposit on 4/30 for a move in of 6/19. By 5/6 I was fed up with the company. I received 3 versions of a lease, none of which had any of the right information. Wrong lease term, wrong lease amount, even without my name on one! I finally told them to forget it. I lost any good faith and asked for my deposit back. Allyson Oyone, the manager whom I'd never spoken to, refused after I requested that my representative, Tatiana Hartounian, please request that my deposit be returned. The manager Said they sent the lease within 72 hours which meant my $1000 is no longer refundable and they fulfilled their obligation... regardless of whether it was accurate or not so now it is non refundable... 50 days before I was to move in!?! No longer refundable!? So I sent all the proof and correspondence to my bank and disputed the charge. My bank agreed with me. Soooo, I got my $1000 back through a bank dispute. Cut to 6/17: I receive a "closing move out invoice" for $25 which I should pay through my residential portal. I don't have a residential portal! I never moved in! I told them I wasn't moving in on 5/6/2021. I called the corporation in Denver who sent the invoice and was told it is for insufficient funds and will go on my rental report if I don't pay it! Can you believe this!? From a place I've never lived in! How can I pay through a portal I don't have access to!?! And during COVID?! This company is just horrible! I will make sure this doesn't happen to anyone else. If they have done this to you too, please contact me ASAP!

Unless you sleep like the dead or have a second floor apartment don't expect to sleep at night. I hear every little thing my neighbors do. It's absolutely ridiculous. But what's worst is the floors creek so loudly it literally sounds like the roof is going to collapse in on me. And when I complained about it they wouldn't get back to me. It wasn't until I told them I was a law student at Pepperdine and that I would be telling everyone to not move here that they actually came out and inspect the apartment. Unfortunately they still won't do anything. Honestly don't be fooled by the pictures online or the model apartments. My apartment looks no where near those, none of my cabinets are hung correctly and the windows rattle and shake anytime someone opens the front door. You are getting ripped off living here. Plus, the pool stuff never works, I don't think I have seen the cabanas actually working once since I moved in. The only good thing I can say is the maintenance staff is very responsive and attentive. I can't wait to move out! I would have broken my lease if it wouldn't have cost me a fortune to do so.

Do not rent!! You will not get your security deposit back! Management does not respond to your request. Drug dealers in the complex! Google it! Malibu canyon apartment barricaded by sheriffs department. Oh, and they offer incentives, reward money if tenants post positive reviews.

So true what Jason Lopez said about management and what Caleb said about the apartments. I've lived there for 6 years. I'm not going to repeat what Caleb R. said and I agree with every word. Besides, be CAREFUL with moving out!! As soon as I moved out and the move out inspector signed that I should be getting all my deposit back, I emailed the financial dept. and provided them my new mailing address and asked them to send my check to the new address. After waiting for weeks, I checked on the status and they said that they had sent it to the previous address and I should fill out an affidavit form to sign that I hadn't received the check so they resend it. Weeks passed and I heard nothing back. After too many attempts to contact them, they sent me a print that my check had been deposited. I asked them to trace the check because I hadn't even seen the check. I even sent them my bank statements to prove that I never deposited it. They ignored my contacts as much as they could and after all, treated me like a thief. This is how they treat you even after being their client for six years. They didn't even bother to trace my check and see who has deposited it. I'm filing a police report and wouldn't recommend there my worst enemy.

I have lived here for a year .. the pros: pet friendly , amenities, newly renovated and great location cons: no cellphone service you have to connect to wireless, management is rude and never returns your calls or answers the phone, maintenance never shows up at the appointment time you make and when they do they are always clueless and cannot fix the issue - example they had to fix my AC three times and still have not be able to figure out why my closet light is leaking water. Also maintenance will come and go as they please even if you tell them not to enter you place they don't care and yes they brake/move all your stuff around.

The apartments and community itself are nice, but be ware- the regional manager is unprofessional and degrading to women. As a doctoral student, I received a notice about 6 months before my lease was up telling me I needed to decide to renew or not. I called to say I would likely renew but needed more time to decide. I then received another notification saying the same thing, which I called to respond to again. Then I received a notice on my door saying since I did not renew it would be available to new students. So I called again to tell them I am likely renewing and would like until closer to my end of lease to decide (as I'm allowed under california state law). Today I received ANOTHER notification that my apartment would go to new students, so I called the office and spoke to regional manager (not Amanda, but the regional guy). He did not apologize and say lets try to fix this, instead he spoke to me like a stupid little girl, as if this were my fault. I let him know what I thought of the way he runs his business, and then he said that I am not allowed to renew my lease or live here anymore because he doesn't want residents who would harass their neighbors. I have had zero complaints against me, I love my neighbors, I've paid rent every month, I am a single girl living alone supporting myself. This is unacceptable.

How hard is it to just give a price? Just keep flipping around the rent price. All I wanted to know was how much a 2 bedroom apartment would be with a 1 year lease, move in immediately. Not sure why no one can give me a number. Ridiculous.

Where do you start a 15 month whirlpool journey that you watch slowly spin out of your control? I've been reading through quite a few comments that mirror everything a new potential client should be aware of and avoid this property at all cost. Don't be drawn in by the superficial looks of the main office with its clubhouse and resort looking pool. It's all a facade. Be aware of this "Aimco" run property with its false promises and management team that will attempt to lure you in, and then disrespect and disregard your privacy and self respect. My journey started here years ago when the property was just a few years old. It was a great place for young adults to enjoy all the amazing amenities and great outdoors surrounding this community nestled near the beaches and away from the influences of LA. Now that I returned to restart a new journey with the visions of the years past, I only found disappointment starting with the lure of a free month rent. Guess again. Read the fine print only given to you after you sign. At that, read everything. Nothing is like it seems. There are signs posted all over. I was in an auto accident and while using a temporary walker I was ran off the walking path to our apartment by a pack of skateboarders and scooters. I was told that I should have taken a photo of the incident by management, but there's nothing they could do. Security is nonexistent but you pay for it, however, if it nears 10 pm you could see somebody at the Main Pool ( pool #2 or clubhouse)... As for cleanliness in the area we rented for 15 months- 1. Pool #1 was always filthy, furniture including bbq old and mostly broken. And dead honey bees always present and in large numbers 2. The landscaping, general grounds, and areas surrounding buildings 14,15, and 16 were unkept and pretty much dead. Dog feces can be found everywhere even on the walking paths. 3. The downstairs apartments are like living in a auditorium where sounds can be heard day and night and trash and liquid can be found on your balcony and furniture after each performance upstairs. And what they call landscapers use the balconies to blow their grass and debris into. 4. If they do anything in the way of renovating other apartments, expect extreme noise early morning until late at night from all activity and trash everywhere that is not always cleaned up. Note - The trash cans used by residents are exclusively used by all maintenance Lastly, don't expect the front office to answer the phone or resolve problems. This includes all management. Remember you will be treated as if it's aways your problem or your fault that anything happens. Nobody else is complaining, or it could cost too much to fix right now. Or we're working on that and it should start sometime soon we'll let you know. Much more one could say...... Enjoy your stay if this is your choice

So sad to see the condition of Malibu Canyon Apt. It use to have great amenities & set in a beautiful setting. Now human waist flows freely out of 1 of the pools restrooms, directly next to those restrooms there are 3 huge beautiful trees, now they are orange and dying.... Coincidence I think not. The BBQs are always broken and for quite a while tables, chairs & umbrellas where removed and not replaced. We have been told for almost a year they are on back order... Please these are not custom order, a friend ordered custom 3 color panels with printing umbrellas and they were delivered in 4 weeks. After multiple request most tenants have given up and are waiting for their leases to end.

This place is HORRIBLE. We are moving. It looks nice and that is the trap. Everything the other reviewers said is true. The staff have never returned emails about issues we've had. (We only had two smallish issues) They comb www.apartmentratings.com for negative reviews and type some stock response about caring about tenants experience and to call them to discuss. Wish they cared when you contact them day to day. They only thing they care about is spinning/damage control on that site. In reality, they do NOTHING. Their business model is to just collect rents and ignore complaints or issues that can be easily resolved. Unfortunately, the staff live on site and often cause the problems. One night some girl and a guy were being super loud after hours in the pool when it is supposed to be closed. Found out the next day it was one of the managers that lives right by the pool. Try and lodge that complaint. The rent hikes are true. Ours is going up more than $200 for no reason! They charge for everything. My favorite is the $10/mo for parking space maintenance. I've never seen anyone cleaning my space. If they mean the leafblowers that are here EVERY DAY then that is ridiculous. They do not follow their own lease rules unless it costs them money. There are many power breed dogs here (even though they are listed as not allowed) many run off leash. They claim they never see any. All you have to do is walk around the complex once to see Pitbulls and Pit mixes. Maintenance people are disgruntled, older, men who cast dirty looks at everyone. And, yes, they do run people off the sidewalk in their golf carts with their scowled faces as they drive by. I see and hear the agents taking around prospective new tenants and cringe at their fake tones. I cringe because I remember them talking to us that way and making very nice-y nice. Once they've got you, those same people don't even smile or say Hi when they pass you after you've been there. RUN!! Beware of the smiles and friendliness...it is not real. Wish I had read reviews before saying yes to them.

My air conditioning hasn't worked in 3 days!!! We are going through a heat wave and the heat has been making quite ill. There's never any employees available on the weekends (which is now) and the maintenance staff is minimal and very far away. The service is HORRIBLE!!!!!

Unresponsive and comply rude staff. Clearly this place doesn't need new business as they can't seem to return calls or answer the phone

DO NOT DO IT!! Believe the negative comments! The people were nice and helpful until you sign that lease. ONLY RENT WITH THEM IF YOU LOVE LIVING WITH PEST PROBLEMS (roaches, cockroaches, rats, raccoons), BEING FRUSTRATED, and PISSED OFF! MAKE SURE IF YOU WANT TO MOVE OUT to put your 60-DAY NOTICE IN!!!!! WE WERE CHARGED OVER $5000 FOR A NOTICE FEE for not giving them a 60-day notice! Then they ignored us for 2 1/2 MONTHS! Super unprofessional. We reached out to Tatiana, Alyson, Aj W, Tim, the office, and the corporation. *crickets...crickets* I moved into my apartment for less than 24 HOURS, Cockroaches started coming out of the shower drain, and some were dead in the tub already. I was disgusted but was told it happens. Long story short, their apartments are infested with roaches. Other neighbors and people in the apartment, ALL HAD THE SAME PROBLEM! Also, they will lie and mislead you. Tatiana will smile in your face, act like the sweetest person, and be super available to talk to you BEFORE you sign your lease. Once you sign that lease, GOOD LUCK on getting in touch with anyone, but maintenance. The maintenance workers were so nice and helpful. The maintenance workers, the gym, and the playgrounds were the only good thing about that apartment!

I gave at least one month prior notice to the leading office staff and under their request I even paid one month rent 2100$ to them even though I didn't live in there at all. So I waited to move out as they requested again because I did a big favor for the lady Adria told me she found a next tenant to move in on Jan 2. I did and I expected they return me deposit 630(minus 120$ cleaning fee) you know what happened: for the past two months instead of returning me my deposit , they kept bothering me by mail which requests me to pay the move out notice fee 1622.94$ . Service here sucks and I feel totally unsatisfied about being ripped off. You guys didn't keep your promises and it sucks !

The reviews of this place really speak for themselves. Where do I begin? I have never in my life lived in an apartment complex with more issues than the Malibu Canyon Apartments. First off, after a year of living there, I completed my 12 month lease with them and switched to a month to month. I stayed because one of their employees, Jen, informed me that the month to month rate would be $2,626. Upon the date that rent was due, the total was $3,057. I had to physically walk into the leasing office to address this issue because no one was responding to my email/calls. Luis Rodriguez, the manager, informed me that it was a "clerical error" on Jen's part, and that I would have to pay the $3,057... which is $400 more than I was anticipating to pay monthly. They took 0 accountability for their employees mistake. Secondly, and most importantly, this property has an huge issue with maintenance entering homes without warning. On 3 separate occasions, they had entered my home without asking. Once, I was home and did not get to the door quick enough to answer, so the maintenance man welcomed himself in without consent. This prompted me to get security cameras just in case it happened again... SURPRISE! It did. I was in the shower when an older man entered my home, knocked on my bathroom door while I was actively naked and in the shower, and proceeded to wait outside of the door until I exited the bathroom. I am a 23 year old woman, I live alone, and I felt super violated and uncomfortable. (I've attached a screenshot from the security clip for reference.) I emailed management about this issue, but I received no response. I had no intention of leaving them a review, but I have been moved out for 3 weeks now, and they're now asking for an additional $130 on top of keeping my $1,000 deposit. The itemized statement is an absolute joke, including the $520 paint fee upon moving out. It is in your best interest to not live at this location. (Update: the "I will look into this for you" comment left below by Susan is not true, and is simply a ploy to make it seem like this place cares about the experiences of their tenants. I have not received any email/phone call/text in regards to this review. These people do not care, take from that what you will.)

I don't know what is more frustrating, having cockroaches crawling through my shower drain and kitchen ceiling light and washer/dryer unit, or the way the staff handles the situation. For three months now we have had a cockroach infestation and after being "treated" three times, they continue to return. I have told numerous people that they are more than likely coming into the unit as a result of the one next door being remodeled, but they refuse to spray next door or look into the issue further. Two weeks ago I asked for a plan to be devised, but heard nothing back. I go to the leasing office to get help and the lady working tells me she can't help me but hopes the problem is solved because "they will still have to rent our unit" when we move out. Goes to show how little they care about residents and how much they care about getting their money. Ignore the fake posts about the "emaculate" grounds. leasing staff will feed you lies about how great the apartment is and rush you to sign, and as soon as you do it will be next to impossible to ever get ahold of them again.

The leasing office bumped up my rent by 15% without doing any renovations or upgrades in my apartment. I had a 15 months lease and the least expensive option to renew cost me $3240 a year. The worst part was dealing with the office. The staff is not responsive and treat you without any respect. They tell you they will follow up - and never do, they talk down to you and make you feel that they do not value you as a tenant. They dragged the process out and I was left with no time to look for an alternate option. Charise doesn't follow-up, but says she will every time. When a tenant doesn't deliver on their promise, the management is on them without any delay, but when the management doesn't deliver - the tenant is stuck. Currently my bedroom is not livable because there is a water leak and there is water sitting in my closet which also causes a terrible stench. So far addressing this issue has been nothing but frustrating as no one has even come in to acknowledge the issue after they promised multiple times that it would be addressed. I will update you on the resolution, but I am highly disappointed so far.

Monthly power outages lasting over 12 hours. Not the management's fault, but still a fact of life here in this location. Expensive, noisy, embarrassingly terrible landscaping. The maintenance crew are the only decent thing here.

We lived here for 2 years. If you believe in energy, you may want to consider not living here. It really was like living in N. Hollywood with only a little more nature. Between the constant policing of the area, cockroaches in the kitchen almost every week ( I am a super clean person ) not being able to put plants on your balcony without a fine, hearing coyotes howl every night ( every night ) no joke... Even heard a few small dogs get eaten alive on the mountain over the years... The property owners are super cheap and if you are 1 day late on your rent (1) you will be publically humiliated with a notice on your door with your name facing out so everyone knows your name, ( talk about no regard for your privacy and dangerous ). God forbid if you have a maintenance issue, it takes them days to get to you and while your waiting don't be surprised if your 1982 dishwasher and garbage disposal break down too. It's an overpriced nightmare. Don't be fooled by the exotic pool, it's filled with nothing but crying babies and teenagers drinking alcohol in cups while swearing. I think it may be built on an old indian cemetery, that's how bad it is. Proceed with caution and look at your rental Bill closely, they charge you for things that they don't tell you they charge you for. Super shady and offensively gross

I recently had an unpleasant experience with the management team at Malibu Canyon Apartments, specifically with manager Luis Rodriguez. Despite multiple mistakes in my account that led to personal expenses for unlawful deductions, Luis Rodriguez showed no intentions of rectifying the situation. The lack of accountability and communication from the management team, especially Luis Rodriguez, was disappointing. I had to deal with unauthorized charges in my third-party account totaling $5,122, and despite reaching out for assistance, no action was taken to resolve the issue. Overall, my experience with Malibu Canyon Apartments was tainted by the unprofessional behavior of the management team, particularly Luis Rodriguez. I would caution others to be wary of engaging with this property due to the lack of accountability and poor customer service exhibited in this incident. Not one email has been answer by the manager regarding this matter and in person he said he will fix the errors however he hasn't done anything to prevent my account to be charged unlawfully.

we moved here 2 months ago This place is very poorly mange , the parking area is sucks, around the trash can is always dirty, inside the apartment is awful , dish washer and washer dryer not working well, air conditioning was damage and they fixed itvafter 10 days, we requested several time for the problems several time , still same ......!!!!!! ee found black widow in the bed room also , i hate this place cant wait to move out !!!!

Do you enjoy lies, awful customer service, and throwing your money into a blender and watching it churn into oblivion? Then you've found your new home, courtesy of Malibu Canyon Apartments! This place is a joke and a SCAM. DO NOT MOVE HERE. I cannot stress this enough. I created a yelp account purely to save you time, frustration, and money. I won't even go into detail on all the insane things they did prior to our move in (should have paid attention to these massive, flailing red-flags and firework show), but here's the gist: -They lied, lied, lied. Pricing, locking in rates, delaying move in date, utilities, charging incorrect amounts that we did not authorize, etc. The list goes on and on. Document and have physical copies of absolutely everything you do with these people. Documents conveniently go missing. Moving out: They will charge you to replace carpets with no damage. They claim pet damage, I assure you, there is ZERO "damage" to those carpets. This costs $550 of your deposit. What a coincidence that just about every weekend you'll see carpets on the sidewalk ready to replace like-new carpets in the apartments (scam much?). They will charge you to paint the whole apartment regardless of damage/dirt. So I guess feel free to destroy the walls, and let your kids paint and crayon to their heart's content. Normal cleaning is the only legitimate thing they charge for. If you already live in this dung heap do yourself a favor and take pictures of EVERYTHING before moving out, and I highly suggest doing the final walk-through in person. Speaking of dung heap, you'll get refreshing whiffs of sewage while living here from the northern tip of Malibu Canyon & Sewage Smell Inc., all the while cockroaches roam free at night like it's the apocalypse. Seriously, do yourself a favor and avoid this awfully managed money pit. You may not realize just how happy you are that you decided to live anywhere else, but I assure you, you will be so, so happy. I recommend checking out Avalon Apartments (there's one just a couple miles south), we moved to one and it is our Knight in Shining Armor. On a side note, the maintenance staff is truly amazing and actually care about the people who live here. That's the only good thing one could say about this... "place."

This place is perfect for you and your family if.............. * You like hearing your upstairs neighbors pissing into the toilet, walking around at 3am, talking, having parties even turning light switches on and off. (I am almost certain they took short cuts and did not put any insulation under the wood flooring.) * You like living next to drug dealers who, leave their cigarette butts in front of your door, leave bags of trash in front of their door for days and scream during the night that they are going to kill someone. * You go on vacation only to come back to find your car gone and find out the complex moved it half a mile up the street so that they could re-surface your parking lot but don't tell you anything about it. (I almost reported it stolen) * You like having $250 withheld from your deposit for a 'Full repainting fee' just because you left 6 or 7 screw holes in the wall. Not to mention you spend half a day cleaning all marks off of the walls. * You like hearing obnoxious people talking extra loud in the hot tub until early hours of the morning even though the pool areas is meant to be closed by 10:00pm. (Security not doing their job). * You like walking into your house with an un-announced stranger inside doing an inspection. We honestly tried our hardest to keep the Apartment in the best condition that we could and they had the audacity to charge a full painting fee for a few screw holes in the walls, I was going to write a decent review on here because I try to see the best in things but this one just drew the last straw. Just beware that if you move in to this place, it's almost certain that they will charge you for a repaint fee no matter what condition you left the place. You may as well graffiti the walls before you move out, get the most out of your $250 that they will keep.

Despite the fact that they call themselves a smoke-free complex, they do not take any action if your neighbor smokes. My apartment is filled with smoke every day, coming through ventilation and cracks in the walls and ceiling. The leasing office completely ignores all calls and letters.

Amanda should not be in a management position. She does not know how to deal with tenants in emergency situation and is beyond rude and seems uneducated in consumer relations. When our car was stolen Sunday night from our parking spot she was more concerned with "managements reputation" then taking action to prevent this horrible type of thing from happening again. Wrong approach! Maybe someone in Aimco will decided to put up cameras here at LEAST at the EXITS and ENTRY of drive way- so you know what's going on. This is a dark canyon at night. And this happening is SCARY!!! To the Community, I am putting this out there so that this doesn't happen again. Be advice and on the alert if you see anyone in the parking lot going from car to car at night call the police.

After 9 nine month of living in Malibu canyon apartment I have to say if you are going to rent 1 of this apartment you ruin your peace, first of all it's smoke free community it's a cigar lounge 2 I complaining every night about a load music and no body cares ! So I gonna right a review every night that they wake me up here!

Just to recap... The first 1.5 months living in the community were horrible! We had terrible neighbors below us that continually harassed us. I.e banging up on our floors with practically Every step we took, Smoked cigarettes and other types of drugs. They loudly played video games, shouted through many domestics (at all hours) and liked to use their BBQ. With every issue addressed we were told by staff to await a resolve. And we did. However through our tried patience we decided that our lease length would be unbearable. It wasn't in our best or safest interest to remain. The company after MUCH negotiating 'let' us take a 30 day notice of intent to vacate. However before the date we noticed this couple moving. Obviously evicted and hoped all the issues were resolved. So we (my husband, 2 young girls and I) went to speak with Tamara about perhaps continuing our leasing agreement. We wrote her our intent and figured a happily ever after.... Until the very next day! It's now 20:00. Our girls just settled into bed, (a 15 month old and a 4 yr old- If you have children you understand how important and difficult maintaining a routine can be.) When suddenly we all hear this loud bumping and scraping from below!? Service people? Come to clean and paint at this hour!!? We were so angered as this session (and my girls) went on past 22:00! Early the next day work resumed in the downstairs apartment. Assuming another painter as a strong odor filled our apartment. Though this smell was different and more powerful than paint. Within the first hour I was feeling ill and lightheaded. we remained thinkng it would soon pass and opened all our windows, doors and turned the ceiling fan to ventilate. As the second hour passed I was awed at just how heavy this vapor was, and called my husband at work to explain. our apartment became completely unbearable, and had no choice but to leave. Returning a few hours later to this still present odor. Even along the walkways outside you could smell this! Now of course we totally understand the apt would be in need of a reno. We expected some noise and sorting but this situation was beyond a nuisance. The next morning I called Flora Bialo of this issue. I was understanding of the needed reno. She informed me that they had reglazed the bathtub. It then became apparent that we had not endured just paint fumes, but more hazardous and dangerous chemicals! She assured me that they used no harming materials?! (Mind you all reglazing materials are hazardous! people have DIED from exposure) and asked if there was any odor still present. I replied that there was tho not as overpowering as the previous day. She then said she would contact maintenance about this issue, and if there was nothing more she had another call coming in! My husband asked for the msds from Aiesha Williams. It took her a week later to get this to us!! With the msds now available, we're completely shocked that there is not a required notice or signs present during 'reglazing'. Meanwhile we have not been well. Those first days we had headaches. loss of appetites and were extremely irritated. We've since had itchy throats and dry coughs. We have a doctor that will verify the severity of these complications. There definitely is NO consideration to tenants on these kinds of matters. With the presence of small children you'd think they'd be more courteous! We have been harmed and misled. And we're sorry this situation hadn't occurred sooner, as we would have continued our intent to vacate. Resident relations have STILL not responded!

I rented an apartment here in the mid-1990's during my days in law school. I then rented a 2 bedroom 1 bath apartment about 2 years ago. About 8 months into my lease, I asked to, and was approved for, a larger unit with 2 bedrooms and 2 bathrooms. I fully completed my lease term and asked if I could sign up for a 1 bedroom apartment for a new lease. They termed it a "transfer" and "denied" my request for a transfer, instead telling me that I either had to renew my lease on the 2 bedroom, 2 bath that I no longer need or be stuck with a higher rented rate, month to month. I've never been treated with less regard for my business and am now exploring other communities in the area so that I can move into a 1 bedroom as that is all I need at present. Bottom line, they'll "let" you upgrade but won't "let" you downgrade. Matt B.

My contract was end at Aug19th,2019, I moved out early on Aug 2nd, I returned everything ; keys wristbands and paid all my fees also giving my forward address for deposit return; the office told me my deposit returned in next 6-8weeks, till yesterday I send them email to notify them they just reply me say it is undeliverable because they cannot figure out the right address. If I don't send this email, they probably never tell me anything about this.

Possibly the worst staff that I have ever known. They are very rude to you whether a resident or a guest and act as if the apartments are the new Garden of Eden. They are not. After 2 years they have ruined this place for me. One is even my neighbor and she may be the rudest of all.

I hate this place , the dumpster is always dirty and smells bad and always looks embarrassing in front of my guests There is no security at nights and it's not safe at all , if I have a problem with my apartment no one is responsible at the office and they don't care , i would love to move out earlier, I don't recommend it to anyone

I have lived here for a few months. I would say that my positive experience was completely destroyed by my new neighbors - a bunch of noisy students who just do not give a f$&@ about neighbors. I am surprised management does not do anything about it and enforce community rules; the most important for them is monthly rent. That is all. I am looking for a new apartment...

Hands down the worst place you can live. The place smells like sewage and toxic sulfur EVERY DAY. It was making me and others sick. They know it happens and do not disclose it prior to moving so then you get into a situation where you have to break the lease and pay 60 days and another two months plus of rent due to uninhabitable conditions which is illegal. The raw sewage sulfur smell is H2s which smells the most towards the middle and the end of the apartments. It went into my apartment daily and was making me physically ill. I called the gas company, the city, the air- I did everything I could to find out what this toxic smell is. You hear different things. It's a landfill, or they are dumping toxic waste in the woods behind. The Gas Company told me on video it's Radioactive material. That's freaking scary. Everybody talks about it once there. It starts at night, so you won't know until you sign the lease the first night. The Gas company told me to google Rockedyne-and told me it's toxic waste beyond the apartments and in the ground. It's one of the worst situations I have ever dealt with and the complex knows it exists. One office person told me in email that I should try to figure it out myself and the place was habitable. It is actually really scary and toxic. Words cannot even express the disgust you will feel when you smell it. Moving here was the worst, costly mistake I have ever made. Do yourself a favor. If you want to move here come at night from 7 pm till the morning around 9pm. Stay a little bit an hour or two. That is all I have to say. Walk at the end of the Las Virgenes- building 58/60/61 and all the apartments behind, and you will smell it and never want to go back there. You can find reviews speaking of it if you dive deep even back to 2015/2007. On top of this they had nerve to charge me 40k when I paid my proper early termination fees and yes they did adjust it after I complained and pointed it out it was wrong on my ledger. Nobody should have to double check they are good when you follow all rules and pay what you pay on time. These people disgust me. Danny the maintenance guy is thorough and nice. So is Juan in maintenance. That's about it.

I originally left a 5 star review on there website after a few months of living here with relative ease. Only to now have our rent raised during a global pandemic and economic disaster. Terrible renewal offers and literally the worst response times I have ever seen. Complex demands two months notice but takes 2 weeks or longer to get back to me when I have questions about my lease. The amenities have been extremely limited, closed or downgraded even before quarantine (Turns a spa into a barbecue grill area???). Much better and more affordable options, go somewhere where you're treated like a person instead of a cash cow.

We've had 3 different apartments now. The shower handles do not work. You can't open 3 of the doors because they are designed to be too close to the fridge. They are now charging $85 per month to have a mail box with them.... I thought that was illegal to hold someone elses mail guess not. Just a beautiful way for them to make more money. It takes 9.5 minutes for the water to get hot in the shower. The apartments are way too small for the price. Your can get a 2 bedroom home with a garage for the same price. Please do your research if you are considering moving here.

Extremely tired of kids screaming and running around until midnight. The security patrol doesn't even answer the phone to assist. Office staff don't do anything about it. No silence and quiet time after work. It is more stressful. I wish I could move out immediately.

Really wish I would have read all the reviews prior to contacting this place or renting here. Haven't even moved in yet and already having issues with this place. Nobody is on the same page. Already paid several thousand to them. Signed the lease. And they send you this legal doc that when I showed to our attorneys he laughed at it. Basically trying to get you to sign your rights away. Then I was told since I'm relocating for work from Hawaii, that a co-worker could come in and pick up the keys either tomorrow or Thursday. Then I'm told not until they get the hard copy of the court doc that I mentioned above. Then I call Amanda the manager and I'm told NOBODY else can pick up keys for you, no matter what! Well I work in financial and real estate and I can tell you the way they conduct theirselves is unprofessional and borderline illegal. I'm looking now for another place to call home.

UNTRUSTWORTHY - DO NOT RENT Making a corporate move or moving without seeing the place? DO NOT RENT HERE. Poor management and untrustworthy. I made a $750 payment to hold an apartment, and I was told (I worked with Flora) the apartment would be new and redone. The apartment is dirty, with a patchwork paint job, and numerous other problems. Two weeks into living here and this is the short list of issues: - Fours days without hot water. - No electricity to outlets on one entire wall. - Smudges on walls and patchwork paint job cracking off the wall. The leasing agent said they will paint yet that hasn't happened. Not to mention, they are going to paint while I live in the place and sleep with fumes. - Bugs in the light fixtures. - I paid $270 to clean and sanitize the apartment so I could move in. My cleaning service even found clothing from the previous tenant. - Laminate wood floor is torn from previous tenant. - Screen on the window and slider is broken and has holes. - The blinds on the slider are broken and need replaced. - Closet doors are rusted and fall off the track. - Bathtub faucets do not match and are missing parts. Oh, yes, in the master bath, for cold water turn the knob to hot and for hot water turn the knob to cold. Malibu Canyon is a maintenance nightmare.

Kind of a bummer so so many people are smoking there, and it's supposed to be smoke free. Way too much marijuana, and slowly declined from feeling kid friendly, safe, family oriented and fun, to a little scary, threatening, and misleading. It's sad too because it's a nice property, there are a lot of nice people there as well, the office staff is really nice, but the bad apples have really spoiled it unfortunately.

10/13/2018 Informed that a $50/year fee is required for package delivery, spoke with Amanda and voiced my dissatisfaction with not having packages delivered to my doorstep. 10/16/2018 Amanda walked me through process for getting packages from their locker. My FOG key would not allow me access to the package pickup facility...."Guess this is not your day" was the response I got from Amanda when my FOG didn't work. Initial start of my oven had the fire alarm going off, called office and a technician brought in a ventilation fan. Technician told me that there was plastic of some kind left on the oven when last cleaned. Power outage on 10/17/18. These complaints are after living here for 2 weeks. I'll keep adding as this will be a break-lease lawsuit against Malibu Canyon Apartments

I regret to inform future residents of Malibu Canyons Apartments about the concerning experiences I have had with the management team, particularly Luis Rodriguez and Francis Bloise. Throughout my tenancy, I encountered various instances of abuse of power and disregard for tenant rights, which I feel compelled to share to prevent others from facing similar challenges. Luis Rodriguez, the manager in place, and Francis Bloise have been uncooperative and dismissive when addressing legitimate concerns regarding move-out charges. Despite providing evidence of a clean unit through a receipt from a professional cleaning service, they insisted on imposing cleaning fees that they admitted are standard for all units, even though such practices are unlawful under California law. Furthermore, interactions with Christian in the leasing office revealed a pattern of arbitrary rule enforcement, where new rules were created to avoid fulfilling responsibilities. Christian's refusal to accept payment via money orders, citing nonexistent rules, only to backtrack upon escalation, reflects a lack of professionalism and adherence to legal guidelines. Jamie, another staff member, demonstrated a lack of attention to detail and care for current residents, focusing solely on prospective tenants. When it came time for me to move in, crucial information and access were withheld until the intervention of a manager returning from vacation, highlighting a lack of accountability and communication within the team. Elena's misguided response to a request to report managerial misconduct by providing the contact information of a maintenance person instead of a superior raises concerns about transparency and accountability within the management structure. Francis, working in the billing department from Denver, failed to adhere to California rental laws by charging painting fees after three years of residency, contrary to regulations outlined in deduction rental laws. This disregard for legal obligations reflects poorly on the professionalism and integrity of the management team. Lastly, Luis Rodriguez's reluctance to address issues promptly and effectively unless directly confronted demonstrates a lack of proactive management and a disregard for tenant well-being. His handling of a significant billing error only after personal intervention further underscores his inadequacy as a manager. In conclusion, based on my experiences, I caution prospective residents against leasing at Malibu Canyons Apartments under the current management team. The lack of transparency, adherence to legal guidelines, and commitment to tenant satisfaction make it a challenging living environment under the supervision of Luis Rodriguez, Francis Bloise, and their team.

Don't recommend moving in here. 1.Leasing agents are only interested in you at move in to get a $500 commission on you. Once you'll move in, it will take long time with several follow up emails to get back to you with any question. 2.They make you sign court eviction documents even prior your move in. 3.Packages are not delivered to the door, but are left in the locker room. If package stays there for more than 2 day you get billed 10$ per day while the package is there. You have to run to locker room once they let you know its delivered. And management threatens to throw it away. If you order furniture, you would have to carry it yourself from the lockbox. 4. Your lease will be increased 10% no matter what, even if they put your apartment for even less then what you are currently paying. Very hard to negotiate. 5. During winter mold grows on the windows.

I agree with all the the pros and cons that has been stated on yelp. While I enjoy living in my unit, its location and amenities I can't say the same about management and the lease renewal process. Few things for potential leasee -If you choose to rent, pay attention to all the emails, deadlines and payments you made when signing the lease -Parking does not come with your unit, even if you have a 2 bedroom -Only internet options are Spectrum and AT&T -People often have their pets off leash and does not pick up after their pets -Unless you use the gym during the day & at odd hours it's usually packed -Management will email and text consistently 4 months before your lease ends to remind you to renew. Someone even came to our unit at 9pm on a Saturday night to post a reminder to renewal. -You have to give notice to vacate at least 60 days before your lease ends -They will not negotiate the renewal amount even if you show them their own ads with exact units in your building for the same or a lessor amount than what you're paying Good thing there are plenty of other luxury apartments around.

Yelp this place! You will read the horror stories they have going on at MCA! You're welcome! ...

I was kicked out of this community because of a woman who lived there complained to Amanda the Manager that I "stripped by the pool on my birthday". It was my Birthday July 4th and all my guests witnessed me the entire day in a dress which was never even taken off to enjoy the pool. Unfortunately even though my Family and Friends as well as my neighbors knew that this was made up and slanderous, Amanda the Manager believed her and Amanda made sure my Lease was not renewed. When I got the notice in October, I went to the office to speak to Amanda to see why my lease was not being renewed. Amanda confronted me and said "You had a party by the pool on your Birthday?... You stripped by the pool". I was so shocked. I asked her who said this? I also asked her If I stripped by the pool on July 4th how come no one mentioned it to me until three months later? The entire community would have been talking about it but no one had heard anything. Not one word about it as it came as a shock to everyone who was at the Party as well as all my neighbors and my Family. This woman had told Amanda juicy and absoluty untrue details about lots of neighbors being Russian spies Drug Dealers etc. and had many kicked out as I learned later. Amanda proceeded to say that they had video evidence of me stripping by the pool. I asked Amanda to produce the tape of me stripping and she denied my request. I heard shortly afterwards from the security gaurd that the pool cameras were not even working during the July 4th holiday. So Amanda was gaslighting me. I knew there was no tape of me stripping because I did not even go in the pool much less take my Birthday dress off the entire day. I was busy hosting my party with my Daughter, my Best Friend and sweet neighbors. I was also late on my rent a few times which did not help the situation because I was having issues with my Coinbase account overdrawing my bank account twice. So ultimately they were able to make sure I was unable to rent at Malibu Canyon and said it was because of that instead of the stripping RUMOR. But is was mostly because the woman slandering me and Amanda believed her. My neighbors cried when they saw me go. I was very helpful always the one to give a ride if someone needed one. Always showed up when someone needed help. I had one neighbor who relied on my rides she was disabled. Oh well, the woman who slandered me had told me before July 4th that she works for Aimco the company who owns Malibu Canyon as an "attorney". The woman also has rabbits and doves in her own apartment, running and flying around and in the meanwhile she told Amanda about all the neighbors who had unregistered animals in their apartment. But those people did not lose their place like I did. One woman was a good friend and a sweet lady and the cat was only there for visiting not living with her only when her daughter was there part time. This woman is very bad and she still lives there to this day right and she lives right by the pool. She told me that she gets paid to spy for Aimco and unfor"tunately she makes up LIES to do her job if that is even true. Amanda has since been fired too many complaints from community members who had a bad brush with her fierce side. Not very good at discerning gossip. The floors are also very thin, so if you live upstairs the downstairs neighbors complain about noise and another reason to get kicked out. Very unstable. I deserve an apology from Aimco and Malibu Canyon for how they treated me purely based upon a mentally unstable woman's words. Very sad and I know she had MANY people kicked out of Malibu Canyon over made up lies that Amanda unfortunately believed. Very Sad. Life is too short to have bad neighbors who tell lies about good people. My family was devastated I had to leave, they loved to visit and I loved it there. It was devastating and it took me 2 years to not cry when I talked about it. I have healed and I miss my neighbors they always ask me to come and visit. David Stone is an awesome guy. He voted me "LEAST LIKELY TO STRIP" Sonny is an awesome guy too my Greek Neighbor I miss it there!!! . BEWARE it is worse than Payton's Place with spies who make up lies and ruin good peoples reputations. I hope that woman was lying that she was a paid SPY for Aimco.Really messed up if true. Not a stable place to lease a place from.

*****PLEASE - PLEASE - PLEASE*** Do "NOT" rent from Malibu Canyon Apartments or any property from Aimco Co. You will be sorry if you do. These people lie right to your face and it will cost you lots of cash at the end when you move out in extra "Bogus" fees... Please Do "NOT" rent here; do yourself a huge favor...! Don't be fooled by Elisabeth D's positive review. You will live in Hell and deal with the DEVIL if you do business with these Despicable - Lying people. You will not get your deposit back and you will own more in "made up" fees...

If you are looking to rent an apartment here, I highly recommend you don't. A huge mistake!! Bunch of shenanigans.

Do not live here. My wife and I were very excited to move to the complex because its a beautiful place and looked like our daughter was going to have fun there. After our lease was up we decided to renew the lease. Two days after we signed the lease my wife was given 1-2 months to live because of brain cancer. When we asked if they could please let us out of the lease they told us no. We left anyways and now, they have sent me to collections. They do not care about their residents. All they care about is getting paid. I understand that we signed a lease but you would think these people would have a heart. Don't be fooled by the great pool area and clean facilities. This place is horrible! There are plenty of places to live in Calabasas.

RUN FAR AWAY! THEY ARE THEIFS!! My husband and I gave noticed we would be moving out on 1/28/22. They require a 60 day notice. We sent an email but got no response. A week went by and we hadn't heard from the office so we went down there. They hadn't seen our email and said they would back date our notice to 1/28. THEY NEVER DID. We did our final walk through and were told we would only be charged $250 for a cleaning fee and it would be deducted from our deposits. We got a check in the mail a few weeks later for a quarter of our original deposit. The paperwork showed a move out day of April 8th. We moved out March 28 (60 days from our notice). They charged us for rent, parking, and all utilities beyond March 28. We emailed them to let them know there was a discrepancy on our final invoice. We sent them all necessary documentation to prove the office messed up on our move out date. They told us they would fix it and send us a new check. We didn't hear back for weeks. When we did hear back it was excuse after excuse on why the check hasn't been sent out. It is now August and we still haven't received a check. We have sent several emails with no response. Moral of the story. They are withholding over $1,200 of my money because of an error on their staffs side. I have been beyond patient with them. This has left me with no choice but to take legal action.

DECEPTION!!!!! 0 across the board!!!! No help no phone service not a friendly place ... If I could give a 0 I would!!! They make no efforts to work with you or get your needs/ request filled. I had asked for things to be modified on my rent such as removal of a pet and change of a parking spot which they did not do for months. I asked to have gym equipment replaced, fixed, and/ or updated and of course it did not happen. During one of their services of having the car ports cleaned; one of my cars were damaged in the process. The biggest concern is the deception of their team and their "lease renewal" process. My experience.... I have recently moved from the property and I had received multiple notices of an early renewal process and benefits however in the notice it gives you a date that is after your 60 day marker therefore make you think that you're getting a deal when you're actually being deceived into thinking your 60 day marker point is actually later than your 60 day/ the time you have to renew your process so if you plan on staying with the company which I do not recommend for multiple reasonings Make sure that you keep track of your actual 60 days as opposed to The day that they state on their supposedly early specials of renewable terms... Another really good thing to know about Malibu Canyon is the lack of phone service and cable/Internet services they do not tell you in advance of how difficult it's going to be for phone service living in that canyon majority of the time I had to be on Wi-Fi calling or Wi-Fi anything in order to get any sort of service and or connection therefore if you are in a business that requires Internet or phone services Malibu Canyon is not the place for you I had experienced that the hard way in the last seven months

I have just had a conversation with Amanda (the site manager) regarding her termination of our 3 years long lease! The reason for termination is that her "interaction with me was unpleasant". I am happy that we interacted only once (when we had very expensive package lost in their new mail box system). It's hard to imagine what she does with people she interacts on multiple occasions. Despite another year we have to be in this school district, it's nice to leave this place.

I can't wait until my lease ends. I took a chance. I went through an absolute nightmare from day one moving in. All the reviews below about staff and management are correct. They are not and never will be, on your side. They are not and never will be, on your side.I know it's hard to find a place to live but you will have nothing and no money as they continue to add fees without your consent. Constant. It's a money sucker and they will fight you on a random fee for an additional $100 on a $2900 tiny apartment. Don't do it. if only the amount of people hurt here could rise up and sue Malibu Canyon Apartments, they'd be shut down. Rightfully so.

This place sucks. I just moved here from Boston,MA and this place has made me HATE California so much. You pay for EVERYTHING, even repairs. Nothing is included. They don't pay for absolutely nothing even though you get a shitty apartment for the price you pay. Oh and that refrigerator that is included, be prepared to maintain it yourself along with everything else. I've had to put in multiple maintenance request for this place since we moved in 6 months ago for things that should've been taken care of before move-in and I'm being charged all the time. I am BAFFLED on how this place is run, they make it look so nice on the outside, but the things within the apartments is just sad and disgusting. You shouldn't charge people over $3000 for a 2 bedroom apartment and not take care of the ACTUAL apartments. Stop worrying about the outside and put some care into the apartments. Painting over things is not the answer. Absolutely ridiculous.

WARNING DO NOT RENT HERE. Short list of maintenance issues after living here only four days. - No hot water since move in day - No electricity to outlets on one entire wall - Found belongings from previous tenant in unit. Paid $270.00 to clean unit - Bugs in light fixtures - Holes in screens and blinds are broken - Unit not fresh painted. Patch work paint job on going sleeping in paint fumes - Closet doors are rusted and falling off the track - Black particles in bath/shower water

If you like living next to a landfill then this is the place for you. Don't be surprised at the roaches and rodents though.

Absolutely terrible. what makes it worst is the mangement and fees. much less... barely any service

Nothing has been done to alleviate our move out terms After 10 years I am sad to say that I would NEVER recommend this place to anyone. If you really want to know what goes on at this community look no further than the hot tub. Every time management was brought up in our 10 years there were stories of horror ringing out. Money hungry, not taking care of tenants, enforcing ridiculous rule changes, charging erroneous fees (late fees when you are not even late), to running a scheme to have people write positive reviews on yelp by stating they would enter a raffle for a gift card. You may ask why 10 years then? My children grew up in the Calabasas school system and waited until both of them graduated (which was finally this month). We were model tenants without incidents, paid rent every month on time but that wasn't enough for them as they still try to nickle and dime every ounce out of you by lying to your face then acting stupid later. You can not believe a word anyone says to you. I have been told countless things by management which turns out to be 100% lies later. Things like adding parking spaces, terms of your lease, updates around the property, telling you that you are no responsible for wear and tear on a closet door then charge you for it down the line. Hot tubs are infested as they hire incompetent people to clean them and Amanda Begin (site manager) is as stone cold as they come. Giving you the middle finger through the smile of her teeth. Take my advice and the advice of countless people who have stayed there that we heard at the hot tub. Stay far away!! There is a reason why their yelp page is littered with 1 star reviews. Bad business practices don't make a good stay.

I have lived here for a year and the apartments and area is very nice. We moved in last November for a fairly good rate. However for our renewal they increased the rent over $100, which is nearly a 7% increase. We viewed available apartments on the site and we found openings for apartments less than what we were paying for today. We talked to the leasing office and corporate and they refused to match the prices that were listed on their site. They made up excuses saying the price we got is very good, but that is hard to believe when every unit available for the same model apartment we have is more than $50 less than their renewal rate. I am very disappointed in the renewal process and would not recommend living here to others.

Do not live here. First, when we signed the lease to live here, both my roommate and I signed up for a parking spot. However, they only gave us one parking spot when we moved in and told us they had no explanation for not giving us both. On the first night here, my car was severely keyed on all doors and the hood. The damage was over $4k and I am a law student living off student loans. The office refused to help in any way, there is no security throughout the whole place, and the staff was not kind. Second, after I got my entire car got repainted, my car battery died and my car was stuck in the parking spot. In these two days it was dead, my car door got "dinged" so badly that the paint was entirely taken off, not just a scratch. $400 more to repaint my entire door. We know who it was considering my car was dead and not going anywhere, there was 0% chance it happened somewhere else. The man who parks next to me refused to pay, and the office would not do anything about it again. Now today, he scratched my roommates car door. Once again the office is not helping us at all. The man who keeps hitting our cars claims he "needs" that spot because the spot we have is tight and the office took his side despite the damage and stress he is causing to us, law students with negative money. You lose the right to say you "need" the spot when you are causing severe and expensive damage to others cars and the office has all the power to remove him from the spot. On top of all of this, we still only have one spot for two of us, so one of us has to park on the street every day which the office still did not explain or resolve. Besides the thousands of dollars of car damage, the staff replies to residents unkindly and sassy, it is very unprofessional. They don't work Mondays for some reason. We have had a nasty bug problem. They shut off the power to the whole complex one Saturday afternoon and didn't turn it back on until Sunday morning, giving no notice to majority of residents. Maybe they have a thing for not helping out females, maybe it is because we are young, who knows, but 0/10 recommend living here.

DO NOT get fooled by the pool and BBQ grills! The front office is horrible, and will LIE about everything!! They tried screwing me big time before I even signed! They wasted so much of my time. If you are dumb enough to want to move here, listen to me, and listen well, PROCEED WITH A LAWYER!!!

Oh my god, is the staff like mentally retarded at this place. I live here and I can't believe how unprofessional and unknowledgable the staff is. Don't get me wrong the amenities and the location at this place is great, but if you have the heart and patience to deal with such a staff that operates at a snails pace and have no clue or information about their management company, well...it's up to you. My FOB did not work for one year, I think I've asked everyone in their office to fix it for me and when it did, the amenities were being renovated and I had to wait another six months to work my key. No one no what the hell they are talking about but they sure as hell know when your rent isn't on time!! Their lease states that we the tenants will be charged a late fee on the 4th day of the month if our rent is not turned in. Can we the tenant charge the management company (staff) for late fees when they don't fix our FOB keys after a year or charge them a late fee when no one in their office can give you a balance of what you owe? Not fair! Don't rent here, save yourself the trouble and headache of having to deal with the staff.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area.

Do you like listening to your neighbor's through your walls, ceilings, and floors? Do you enjoy paying to live somewhere that should be paying you? Do you like being misled, lied to, and taken advantage of? Do you want to live at the end of a road surrounded by mountains, which has a landfill on the other side. Then come live at Malibu canyon apartments!! Just sign the simple 50+ page lease agreement that gives you full responsibility for all of their many problems! *** Energy conservation fee, parking, package, pest control, sewer, storm drainage, trash, pet, water, and service fee for the aforementioned fees are not included in the rent and are additional. *** Reviews with more than one star are most likely people who have very little life experience and have never lived anywhere else in California.

I'm not happy here anymore. the new management team is dense and horrible to deal with. I can't wait for my lease to be up and finally be rid of this place.

Most of the recent reviews say it all. I lived here for over 3 years and had multiple issues with leaks, appliances needing repairs, and mailroom issues. The maintenance team is great, but the management is terrible. Like many have said, don't expect to get any of your deposit back, no matter how well you clean.

Hi This is Ali again and we are listening loud music again !

Would give less stars if possible. Oh where to begin, let's start with having moved out and having to take them to small claims court to get our $833 security deposit back. Just know these "people" and I mean corporation will do everything in their power to nickel and dime you until they've squeezed every last penny from you. Don't be fooled by the nice pictures of the amenities and such, even weekend at the pool is a little kids party blasting crap music. Cars and houses get broken into on the regular. Cockroach infestation like the likes you've never seen. Dog poop everywhere from pet owners who can kts. I honestly can't think of a single good thing to say about this s-hole. Buyer beware if you've read this, and don't be fooled into signing a lease with their subsidiaries like Avalon

DO NOT MOVE HERE. Worst management I have ever dealt with. AIMCO is terrible with communicating and will charge you for everything. Ridiculous service fees make rent at least $150-200 more each month. Consider this when you hear the fee you will be paying for rent. During this pandemic, all 4 pools and the gym were closed for months and management said that rent only covers your apartment and does not cover amenities so no one gets reimbursed whatsoever. Funny because when they show you the complex, the pool is the first place they bring you.... they literally sell you on the amenities and then say that they are just a perk when it comes down to it. Our rent was raised 13% in 2 years of living there, and was raised another $100 in the middle of the first COVID-19 shutdown while we (and most everyone) were unemployed. We moved out (thankfully) and just got our final account statement showing what we got refunded from the deposit, and we were even charged a "final move out service fee" of $20. While $20 is nothing comparatively, this is the silliest thing I have ever heard. We have given thousands of dollars to this company already.... but sure let's pay you to move out as well. READ THE REVIEWS AND BELIEVE THEM. Move elsewhere and get much more for your money!

One of the worst experiences I've ever had to deal with, when it comes to property management. STAY AWAY FROM THIS COMMUNITY. Their management alone, is enough to tank this place. They are unprofessional, rude, and overall created a very unpleasant experience. DO NOT MOVE INTO THIS COMMUNITY. They are truly crooks, and some of the most unethical people I've dealt with.

Please get away from this community as much as possible. The leasing company is unsupportive and unresponsive. They won't be able to return any fees you paid, including the security deposit. Huge cheating experiences dealing with them.

Lived here for just under a year. Already I have filed two insurance claims both for water damage from the apartment above. Management does absolutely nothing to help. The insurance company was very helpful but they even said that the management company is terrible at responding to claims and very slow. After each incident I was forced to pay out of pocket to stay at a hotel and to replace my damaged belongings. Not once was there any attempt to check for mold even though the water had sat in the walls for weeks. Additionally, the complex was cheaply built. The walls are paper thin and if you are unfortunate enough to get a unit on the first floor then you will hear every sneeze and step from the unit above. I made several complains about the upstairs unit and never once was anything done about it. Management basically told me "too bad". For the price and location of the units you would think the experience and quality would be much better. Save yourself the stress and DO NOT RENT HERE. THIS PLACE IS THE WORST.

TL;DR - rent too high, staff doesn't care, residents are white trash, deadly insects inside are the norm. These apartments are awful. I've left many service requests over the years asking for various things to be fixed and not only do they not come when you had specifically set a date for them they do not call to tell you they won't be coming. Our clothes washer broke and I gave them 2 days notice that it was broken and to fix it, didn't hear a single word from them for a week. I made another appointment and 3 days after they then decide they want to show up and fix it. I was told that a maintenance worker had a family emergency and they were short staffed. I believed it at the time, but this is obviously not the case because it's happened every time since then as well. The front door doesn't fit inside the frame very well and you can clearly see the outside as well as a gigantic crack in the bottom that the weather stripping is too short to cover. Of course many days after I set an appointment they decide to show up and "fix" it. All he did was move the weather stripping to the side that needed to be covered. That did absolutely nothing as it just moved back. He tried fixing the front door and all he did was move the handle this way or that a little and now if its unlocked you don't even have to turn the handle for the door to open. My cat can open this thing no problem. A few weeks ago I had made an appointment for them to fix our dishwasher. The bottom never drains of the disgusting water and leaves food and a horrible stink backed up in there. Naturally 4-5 days after the initial appointment date someone shows up and all he does is fix a filter. This did nothing for the gross water back up because this place is cheap and they refuse to give you new things, assuming you're the problem all your appliances are falling apart. The appliances are likely from the early 90s and were falling apart even when they bought them. This place is black widow central. I've had 4 massive black widows within 2 feet of my front or back door over the past few months. Of course they can easily get in with that gaping hole in the bottom of my front door or the gap between the A/C unit and the wall that I can clearly see through to the outside. The kids that live here are horribly misbehaved. They would throw trash on my patio on a daily basis. I called the front office telling them some kids were leaving trash near my house. They have a guy come over and he asks the kids if they were throwing trash, naturally a child being a child they lied and said no and that was the end of that. Still trash on my patio everyday for the next few weeks. It escalates to food being thrown at my door, sauce packets being stomped on at my front door and gum being wrapped around my door handle. I have pictures to prove all of these things. I've never once interacted with the children around here so they have no reason to be harassing me. The Waste Management people seem to come once a week if that. Garbage piles up in my house because the dumpsters are CONSTANTLY and literally overflowing. People throw out their closet doors which have floor to ceiling mirrors leaving glass all over the area in the process and completely blocking the entrance to the dumpsters. People that live here are trashy and leave furniture and things like that outside of the dumpsters. I guess no one in California has heard of paying it forward or being a decent person and donating these things? No one is going to pick up your nasty couch after it's been sitting in front of a dumpster. You've taken a perfectly good piece of furniture and have thrown it to the wolves. Use your brain. They pride themselves on being smoke free, what a farce. People smoke and drink here all the time leaving beer bottles on people's steps and in their parking spots. Paper thin walls. I can hear the people above me peeing believe it or not. It's pretty disgusting. I've lived in much cheaper places that are far nicer and whose staff actually cared. So not worth the money they charge.

This place is run and inhabited by organized crime/drug traffickers and I'm genuinely shocked the federal government hasn't stepped in to protect the average American Citizen from what is going on here. It's a very scary situation.

I have lived here for three years so far, from 2020 to 2023. Overall, I'd say these apartments are fine but pricey for what they are. I unfortunately cannot recommend, due to the skyrocketing rent (+10% every year) and increasing fees. Apartments are fairly well laid out, but the kitchens are small. Amenities are good. The pools are nice. The gym is small (as most apartment gyms are) but well equipped. In my opinion, the best amenity offered is proximity to hiking and biking trails. You can walk out your front door, and be on the trails in minutes. The hills and the open space are beautiful. If you want to be closer to nature without being too far from the city, this is the place. The buildings themselves are somewhat older, and it does show. My apartment's roof has leaked every winter for the three years that I lived here. Maintenance came and looked at it every year, but it still leaks when it rains heavily. The windows are also poorly sealed, which leads to moisture on my windowsills constantly. In 2020, shortly after my move-in, the pipes burst and flooded my bathroom. Maintenance fixed the issue promptly, but the work to replace bathroom fixtures was sloppy (ie: there are still water stains on the walls/baseboards, white paint on the bathroom floor, damage to caulking around the sink, dents in drywall, etc. caused by their work) My air-conditioning broke down during the hottest part of the summer in 2022, and I spent several days with all my curtains and blinds closed, just hoping the indoor temperature would stay below 90 while I was waiting for a fix. On the upside, the walls must be well insulated, because the dark interior of my apartment stayed in the mid-80s while the outdoors were 110+ F. My washer/dryer needed constant repairs until it was finally replaced after a dozen or so breakdowns and service requests. Luckily, there is a laundromat across the street. None of these are damning problems on their own. I just wouldn't have expected to deal with so many of these problems so frequently while paying premium, luxury apartment rent. And the rent is high, for what these apartments are. Expect that your rent will increase by the maximum legally allowed amount every year (that's +10% every year, no matter what)! And remember: you're outside the city of LA here, so no citywide renter protections can help you. They'll also find little ways to increase fees every year on top of the rent increases themselves (convenience fees, locker delivery fees, and parking fees all increased for 2023!). My rent has increased $700/month over the three years that I lived here. I realize that California housing is a brutal market, but the fact is that the vacancy at Malibu Canyon Apartments is more than ten times what it was when I moved in (60+ available apartments at the moment!). I can't imagine what the logic is behind pushing for maximum allowable rent increases while residents seem to be moving out as quickly as they can. Ultimately, the steep and constant increase in rent and fees is why I could not recommend this complex as a long-term home. Move-out Updates (moving to 1 star): I would now actively advise to not rent here. 1) I was told that I would be charged for repainting after living in the unit for 3.5 years, even for normal wear and tear on the paint. I have never been charged for normal wear and tear, and I am not certain that this is legal. 2) I scheduled an in-person move-out inspection to verify the state of the apartment. AIR Communities provided a 3.5 hour window for the inspection to take place and refused to make an appointment time within the window. I waited in an empty apartment for over 3.5 hours. No one ever showed up to complete the inspection. This is incredibly unprofessional, and is emblematic of the bumbling and disorganized nature of the management of this property.

Honestly, the amenities are nice and the pool is awesome, but their service is awful. My roommate and I are female college students and first time apartment renters and they knew that and screwed us over by not informing us that we had to give them a 60 day notice that we were moving out at the end of our scheduled rent date. So again, without telling us we were forced to pay a late fee of $2,600 and on top of that pay for another months rent even though we had to move out on our scheduled move out date. Paying for a month that we weren't even there for which was another $2,100. Also, even if your apartment is in really good condition by the end of your lease, they will still say that it needs to be repainted which is another $240, which comes out of your deposit. They use they're hidden fees and rules to screw you out of your own money. The worst experience I've ever had by far. I'm a college student for crying out loud, I don't have $3,900 to give you after I've already moved out.

Absolutely horrible, the AC broke for 3 weeks in the middle of the summer and nothing was done about it until a maintenance man was flagged down in person. It is impossible to speak to anyone at this complex the staff don't answer phone calls or emails.

BIG CORPORATE GREED. The only thing this complex cares about other than its appearance from the outside is making sure they nickel and dime their residents at any cost. Unfortunately they will always win. Super friendly during the tour and super friendly moving you in. Once they have you locked in good luck feeling apart of a community. I feel like a prisoner here trying to deal with AIMCO. Wouldn't you think they would respond to their residents in a timely manner? Well unfortunately that's not the case. It takes a harsh email to the community manager or a yelp review to get them to respond to you. Then they respond on yelp, stretching the truth when addressing your concerns and they use good communication skills to try to deceive their future residents. Skip the BS call back your residents and quit trying to screw over hard working people that want to live in a beautiful area. PS - Malibu Canyon offers incentives to leave good reviews. Do not be fooled by all good reviews.

Rats in the walls (and nesting in my patio), rattle snakes, leaking ceiling, dog poop everywhere, major noise and crowds outside our apartment ... this is just a summary of the major issues we experienced while at MCA. We lived there for 2.5 years and overall I have nothing but distain for the management at this apartment. Let me just give you a bullet list: CONS: - VERY LOUD/BUSY towards the dead end where the trails are. I remember Flora saying "You'll love living down here its so quiet." She literally lied. The crowds of mountain bikers and hikers is insane especially on the weekends (you will never sleep in again) and they start at 6 am. - Weird and illegal activity at the dead end - so many instances of people doing drugs, homeless, people going off into the bushes at night - just weird stuff went down at the dead end. I didn't feel safe there. And the cops know it and often patrol the area. - Rattlesnakes at our patio and front door. Yes I understand this is a natural area, but beware if you have small kids or pets. Dogs were bitten and died due to snakes. - Dog poop EVERYWHERE! No one picks up their dog poop. And the dog poop stations are frequently full and on a hot day you get a strong waft of hot dog poop into your apartment. - Our upstairs neighbor had a leaky AC unit that leaked through our ceiling and onto our living room. What a mess! - RATS IN THE WALLS AND CEILING! I complained and put in maintenance requests at least 3 times and the rats were never resolved. We also had nesting rodents on our patio and rodent feces all over our patio. - LITERALLY THE WORST MANAGEMENT AND COMPANY! The management at the leasing office is terrible. The ladies are fake nice to your face but they are seriously so rude. The company, AIMCO, only cares about your money, they don't care about you as a person. When COVID hit my husband lost his hours at work. We had just re-newed our lease and once COVID started AIMCO refused to re-negotiate our rental rate even though our rental rate did not reflect the market rate. Our rent was regularly raised $85-$115 a month with each renewal, which makes no sense. We had a 625 sq ft apartment, 1 bedroom. Starting rent was $2025. Final rent at move out was $2223. Really? You think market rate changed that much over 2 years? And don't forget the extra $85 charge per month for utilities (water, pest control, garbage, sewer), on top of the $70 for Spectrum (thats the only internet in the area), $40 PGE and $30 SoCal Gas!!!!!! - If you have Verizon there is no cell phone service in the area. Good luck with that! - NASTYGRAMS - They will send you nasty letters, emails, phone calls, and physically come to your apartment to let you know the laundry list of things you have done wrong. Whether its other neighbors complaining about you or things they have caught you doing wrong. You learn to ignore them but they are infuriating. Don't you DARE come to my home, knock on my door during COVID, and complain to me about the things I've done wrong!!!!! These items can include: having plants in certain areas, decorating your front entrance, having hanging items in your patio, brushing your dog outside, washing your car, parking in the wrong parking spot, being noisy. UGH!!!! PROS: - The amenities are nice (pools, dog park, gym) but during COVID they shut it all down and wouldn't give us a rental credit! They said rent did not include the amenities! Um, OK ... WHY DO YOU THINK I PICKED TO LIVE HERE???????? stupid! DO NOT RENT AN APARTMENT HERE!

Im not happy with their management and staff , they don't care about their tenant, and they never answer to your needs. Apartments are all such a mess, old and dirty, kitchen appliances are dirty and disgusting, I asked them so many times to change the stove but instead of answering me, they just send me a note to buy bleach and clean the stove. their is no security anymore, all they do is just keep changing the management, I told them bath tub has mull and needs to be change but they just came and paint over it lol , The only reason that Im here is their rent and location.

PLEASE READ AND DO NOT FALL INTO THE TRAP. Please see photos supporting my review. Where do I begin with this place. When I originally moved in I was quoted 2200 a month, after parking, sewer, pest control, gas, trash, add service fee and insurance it was 2,469. With that being said obviously it was off to a bad start. I had my key fob and wristband stolen from the pool area, which I reported to them immediately and they charged me 200 for the fob and wristband. The unit above me had a leak in the tub causing it to drip into my unit downstairs. It took 2 days for them to repair and the ceiling was brown from the water damage which they never painted. The parking spots are small and I have a large SUV. In September of 2019 when the spot became available next to me which was for larger vehicles, I went to the office and spoke to the receptionist to change to the spot next to me since it was vacant. I was told to speak to be manager Amanda on scene. I wrote 4 separate emails to her asking for the spot with not one single reply. I know it was a good email because we had corresponded with it before. Like most single parents I do not make a lot of money so things are tight. At this location they allow you to pay rent thru a portal online. Sometimes I have been late and pay their late charges which I have no problem with. On the 4th they give you a demand letter to pay or quit and give 3 days to pay your rent. In or on feb 8th around 530AM, I Sent a payment scheduled for that Monday the 11th (because I deposited my check on the night of the 7th to cover the rent) through THEIR system which gave me a confirmation number at the completion of my session for the total amount due. This was before their office was even open for business on that Friday. I assumed with their confirmation number payment was received and all was good On Feb 22nd I received and eviction notice from them saying I had not paid February rent. I immediately contacted Jamie Braswell and addressed my concern. I was informed because it was not paid on the closing day of the 7th the eviction process started on the 8th. When i informed them I had a confirmation number with time stamp saying it was before they opened, their response was it was to late at that point and process had already been started. I said In no way was I trying to defraud them and would like to settle this. Their response was I needed to pay February rent, plus legal fees for their eviction process AND rent for March up front 7 days before it was due. I've never heard of such a thing. Om Feb 25th at 1045 am i informed them I did not have that kind extra money laying around and could not pay that up front. If they were going to bully me into paying up front a week in advance I would have to vacate the premises. Now for an agent who was so sensitive to time and responding they did not get back to me for 3 days later. Since I had not heard from them and they were going to bully me out of the premises I vacated Monday the 25th. After that on today March 1 I received a an email with a 14,588 balance for my lease which is through August. This place is all about money and not about helping the common person who at time may fall on hard times and struggles. Jamie Braswell saw an opportunity to bully me out of my apartment and took advantage of it by demanding money upfront knowing I did not have it. I had already vacated the apartment when I heard what they did was against the lease asking for money up front. If your thinking about this place please look elsewhere, and save yourself the emotional pain and grief. Learn from my experience of how bad this place really is.

Update: Service people from the complex call me non stop, different people every time, none of them on the same page. Also they will harass you for months before your lease is up to resign, and they increase rent by an insane amount a year. Where do I being. I have lived here for 2 years and recently they decided to install smart locks. My lock has had nothing but problems, will only unlock sometimes. They refuse to replace the lock because it works "sometimes". They are so cheap and have horrible management and maintenance. They don't care if you pay 2k a month to live here and that your dog is stuck in the apartment or that you need to get to work and your door wont open

Poor service at the office. Have been trying for several months to get non applicable charges off my monthly bill. Apparently, this is beyond their abilities.

Attention!!!! Before you decide to move in.. Look at all the bad reviews and see how many people find those particular reviews "Useful". Its always a large number! Don't let the good reviews trick you, the place sucks and they are not honest with you. The people giving good reviews probably just moved in, its only a matter of time before they start bashing it!

DO NOT RENT! These units are so poorly built and maintained. The noise from upstairs units is unbearable. They are infested with cockroaches and should be shut down. The pest control company that Air Communities/Aimco use is the lowest corporate bid so the units are not properly treated. Additionally I had a leak that ruined my personal belongings due to the incredibly horrible build quality and insurance has been a nightmare. There is no accountability taken by the on-site staff/ "management". The staff are very competent at being duplicitous liars, yet incompetent with everything else. Once again, there is no accountability. My only option in order to leave this abomination of an apartment community was to terminate my lease early, spending a considerable amount of money to do so. Please take my advice and avoid signing with this community, they are despicable and disgusting. The staff and corporation should be ashamed of this community. There is a reason why there are so many negative reviews on yelp. AVOID!

I lived here for two years about a year ago and I had a thought to comeback because if their cheaper rates. But as soon as I heard that Flora (management desk) was still there I gave up all hope! As you take a tour you see all the wonderful pools. But that's about all that is positive to say! The apt are ok with washer/dryer in unit and if your able to be on the street or in the way back, it's pretty quiet. But College students galore!!! That was are main issue is our bedroom neighbor played music till 4am and had his own kreepy security sys with cameras all over (which is a violation) but mgmt didn't do a damn thing about it. Almost like it was their own children renting it. They would rather have a student then a clean couple. So it's out of my hands if mgmt is so terrible they can't protect their own property. What a shame! Good luck!

Incompetence or jerks? Please consider this warning. I had a continuous issues while Iived at these apartments. While I lived here, the management would ignore our requests (it got so bad, we were being billed charges like pet fees that did not apply to our unit). I moved out a year ago AND HAVE YET TO RECEIVE MY RENT DEPOSIT BACK. Management has confirmed that I would get. I have confirmed the amounts and everything with their corporate office but the actual people are so incompetent I have not received it. They I am stunned. I wish we never lived here as a year later I am trying to get my deposit.

HORRIFYING EXPERIENCE MOVING IN AND AFTER YOU MOVE!! DO NOT MOVE IN HERE!!!!! I needed a temporary place to live and had very little time and then found Malibu Canyon Apartments. The way this organization does business is unacceptable! When I moved in the floors were NOT CLEAN at all. In fact, they were black with filth... the paint was coats and coats on top of each other.. with hair and dirt stuck under the paint. When I mentioned it they said someone would come clean and never did...same thing at neighbors, a few months before I moved out ( When my new neighbors moved in they were perturbed by the same paint job on their remodeled unit as well as the black filthy floors when they moved in. Just like with me, the company said they'd come clean and never followed up?!?...) In addition, I had to call to have several items fixed as did my neighbors . This could have been avoided with a simple walk through prior to the tenants moving in. I felt like a property manager living there and calling to have everything repaired from the broken window, the blinds to the screens to the slider to the dishwasher to the oven to them not changing broken light covers outside until a year of me asking consistently...They had no security guards for months and let the landscaping die. Not to mention, they let the broken sprinklers flow onto the street for weeks wasting water all over the street and sidewalks. It was a muddy mess for weeks from the lack of maintenance and dirt on the sidewalk. The Malibu Canyon Apartment company / staff let a smoke alarm go off in the community for more than 24 hours!!!!!!! When my neighbors and I called the leasing office. They wanted US to find out which apartment it was coming from and dial 911... Prior to this,The SWAT team was there with guns drawn in August of 2016 for a wanted man that lived below me. This should have absolutely been disclosed way back then. I have a young boy and am a single woman.. I had to learn about if from neighbors months later who were terrified by the situation and experience. I payed full pop for an unsafe, disgusting apartment with an insouciant staff! IN ADDITION, Their website for rental payments had a glitch on January 1 2017 and they charged me $100.00 extra anyway. My rent was never late!!!!!!!! If that's not enough, when you move out they want you to move on the 3rd of the month instead of the 1st to milk you a little more!!! This Company will cut corners when you are living there and when you move out EVEN MORE, like you cannot believe. It seems to always be their word against yours in ANY CASE!!!! ... They will not accept a personal house cleaner for the move out cleaning, paid for by me even with a receipt.. I had to pay my lady and then pay them $130.00. Even though right after I moved out, they completely remodeled with new cabinets appliances and paint and of course dusted the entire unit and my old neighbors after I vacated. The remodel makes a mess and leaves it until they are finished too by the way!!! Oh but it gets better! I mean WORSE By law, in the state of California. Once a Tenant has vacated, the landlord has 21 days to give an explanation as to why nothing will be returned or to return the deposit money with an explanation for deductions WITHIN 21 DAYS OF VACATING...!! They stated that they will only give me $870.00 of my 1,000.00 deposit ( subtracting the $130.00 for the supposed cleaning). I moved out September 3, 2017 and it is now October 10,2017. Still no check has come in the mail, just an email saying that I will not be reimbursed for the cleaning lady I hired and asking for a receipt which I sent right away and got no reply.. I called this morning to ask about my check and now they want me to sign an affidavit saying that the check was lost. I am going to make an example of this company. If I have to take my valuable time take them to small claims court. I WILL. I heard nightmare stories the whole time I lived there... and from people that lived there in the past. I wanted to share on YELP so that people know what type of company this is and that there are other properties to live in. You just have to look with a realtor who cares about your best interest. The Landlord pays for any commission owed on any listed property rental. If you find something without a realtor, if it's a good realtor they will look over the lease for you even if they make no money. Malibu Canyon does not take care of their staff or clients.... What A JOKE!!!!

Do NOT rent here. Front office took our money and never called us to confirm out move in date. When we DID get ahold of someone they tries to raise our rent because they had the wrong move in dates for us. We never got out refund back. Even after going through the BBB. Aweful experience. Don't let the amenities fool u. They are there for a reason!

We had an absolutely terrible time here. You'll hear this time and again from people who live here...it's beautiful, the pool is great, but the management and service is absolutely dreadful. We had problems with our lease from the get-go, and the front office demonstrated that they were absolutely incompetent to do anything about it. They consistently overcharged us for our monthly parking permit which they made us get, and despite acknowledging the fact that we were being overcharged, the women I spoke with at the front office had no idea how to get it removed from the monthly bill. Move-out was equally dreadful, as their policies are convoluted and unfair. My advice is to STAY AWAY. They lure you in with the beautiful pool and the nice model apartments, but you'll be buried in fees and debt by the time you leave. Don't put yourself through hell...find a better place to live.