Palazzo East

I wish we had done more research before moving into Palazzo East. Management is horrendous and will renege on their signed agreements. I paid my rent 1 day late ONCE and they have decided that my parking concession is now forfeited for the remainder of my lease term. Nothing in my signed agreement supports this, but management will not help. Refused to connect me with supervisors, claiming everyone else was "on leave" for a month. If you like being nickel and dimed and scamed by your management company, definitely move in to Palazzo East.

If I could give this horrible place zero stars I would. This place is truly awful. Management is TERRIBLE, buildings are terrible workmanship and CHEAP. Not only that but the buildings fire alarms go off at all hours of the day several times a month! I am writing this review after the third one went off this month. Absolutely terrifying experience. The entire buildings fire alarm went off at 8:30pm. A really really scary experience to be taking a shower and the fire alarm goes off for NO reason. Never move here. Worst apartment complex in LA.

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Worst apartment in the world!!!! Management here is horrible ! Please do not even contemplate living here ! You will be paying close to 2,700$ for 800 sq feet and will receive nothing but an old apartment unit, terrible kitchen cabinets (slams when you close them), old bathroom etc Countless times I had ROACHES in the unit and had to vacant for over one week (lost all of my food in my fridge and pantry) given they had to fumigate the premise. Once I had the fire alarm go off and the help line asked me to answer a survey after the call when I was panicking. We had to terminate our lease early and management made sure to screw us of every dollar from our security deposit! Do not expect to see a penny of it after you move out ! They will charge for paint, cleaning and the person doing the inspection will grind you for everything and say the apartment is not to Palazzo standards (BS) - the apt is in terrible condition! Luckily i took pictures of when i moved in !!!! Stay away !!!!

The worst service I have ever had in my life. I've accidentally locked up my bathroom door and I've requested the service to open it. It's been 3 hours now and no one is showing up. I'm calling them for 10 times now, every time I call them they say we can not do something about it, you just gotta wait. Are they joking or what??? I regret so hard that I have a leasing contract for 1 year for this stupid place. really wanna move out now. Just learn how to serve properly your current residents before taking $3000 (least expensive one) monthly lease from people.

Do not move in but DON'T this place are really stilling when you move in everything Is nice and good , after 11 months that include more than 4000 dollars of coast that no one will really telling you it the entrance to the complex i decided to move out and stop let them to keep and charge me for what I never knew. Today they did my last check out inspection, I was again upset 125 for cleaning an empty 1bd 250 for small blind on the balcony door and 300 wash the wall it's not fair , but this is the palazzo. Do not move in you will be ripped

Just an update for anyone considering moving into the Palazzo, DONT MOVE THERE! I finally had to break my lease because they refused to do anything about the smoker who lived next to me and made my apartment, clothes and furniture reek of cigarette smoke and exacerbate my allergies. When I discussed this for the last time with Andrea the useless "resident relations manager" she agreed to allow me to break the lease, wrote an email confirming this along with her apologies. I gave my notice to move out per their instructions and at my walk through they assessed a standard fee for cleaning and painting and gave me a signed document stating that I would receive the remainder of my 1000.00 deposit within 21 days. 30 days later they send me a bill for more than 11,000.00 to cover the remainder of the original lease! And their response emailed to me by their incompetent useless leasing office attended Jesse was that "sorry, I should have explained better" So, please don't be fooled by the response noted on my original review from their business mgr, James G. who promised to have their VP named Didi get in touch with me. She never did, nor did he return my emails. Their home office in Colorado (who I tried to contact and left msg to complain about my living situation which were never returned) called me today to let me know they are sending the 11,000.00 bill to a collection agency. Again, this place is he most unprofessional establishment. Dangerous and ghetto. Don't be fooled by their outside appearance. Once you sign the lease they don't care about anything. They will rent to anyone (which is apparent once you see who your neighbors are) and as I mentioned before they do not even check IDs let alone employment verification.

Dear Mr. G of Palazzo: Instead of contacting you directly, I like to respond here so that more public can relate. I already suggested to let the management know regarding your current outrageous policy and think about adopting new policy to Ms. C. Smith, your Resident Relation Specialist in writing. You can ask her to see my back and forth emails with her making sure that I fully understand your 'policy.'

I moved into the community in December 2014 and left to go out of town. I came back to roaches. After being told by the leasing agent that there were no roach problems, I have them. The exterminator made up a lie saying that the roaches came from a trash bin and Sean in the management office said he didn't know what Lloyd(exterminator) was talking about. After moving in, I had to pull everything from the cabinets, closets, against the wall, etc. for the exterminator to come out. Now they want me to do it again so that they can spray a second time. It's like moving once a month with the packing and unpacking. Lloyd the exterminator also left my door unlocked the first time he sprayed and all he could do was say "sorry"! It also took 2 weeks for someone to come out to exterminate . The excuse is that roaches come with the territory when you live in a large community! That's ridiculous! C k

terrible experience with all 4 people who worked on Saturday .none of them would acknowledge we were there ,let alone get up to show an apartment.too busy to show an apartment with that many vacants.seems to me that's why you have so many.never have I had this happen o us before.lazy people.ill take my money somewhere else

Just saw a rat running through my living room. 2nd time in 2 years! According to other residents, we are not the only ones dealing with this problem!! I really like living here when things are good, but when things are bad -it's horrible and I cant take it anymore!!! Bad - 2 times my apartment was flooded due to a fault of a neighbor, not ours. They forced us out of the apartment both times and displaced us for at least 1 week each time. Initially management refused to provide alternate housing/pay for hotels, offered absolutely nothing and directed us to contact the insurance company. We really had to fight tooth and nail (even emailing the CEO of Aimco) to even get our rent prorated for the period we were displaced, and we know that most people do not even get that. Very stressful experience. Bad - 2 times in 2 years, we find a rat in our apartment! First time, my wife saw a live rat in our toilet bowl (we have a picture to prove it!). Just now - saw a rat run across my living room and had to kick it out through the front door. I cant stand rodents!!! There are also massive standing water puddles everywhere in the garage and it never gets fixed quickly. Good - building is pretty quiet and walls are pretty insulated except for the wall sharing the hallways. Double-pain windows are good too and prevents outside noise. Good - apartment building is always being cleaned. So how do rats get in here? I think it's because it floods all the time in different parts of the complex and the standing water attract rodents during hot days. Staff - this is a very large complex with many tenant requests. They can't service so many tenants, it's virtually impossible. This is why this should not be called a luxury apartment because they cant give you personal attention.

Bad Service! i don't take time to write reviews like ever, Basically they have one of the best locations in LA (palazzo west), but because of that they give minimal if any attention to their existing tenants, there are other better buildings in the Area, For Example, Broadcast center which is ironically owned by the same owner has much better service, so it must just be the management of the palazzo which is bad! Thanks!

Terrible office/administrative staff. Yes, it's beautiful, with central geographic location but that's when the good stuff ends. I don't mind paying the expensive rent. What I do mind is how they withdrew rent from my bank account TWICE by accident, and 5 calls and 1 month later have still not reimbursed me. The remote controls to the gates stopped working (twice), and there were no replacement for weeks because they ran out of remotes?! The gardening staff is terrific, but unfortunately, manicured lawns and flower beds do not justify 2500 for a 1 bedroom. I don't know if it's the change in management in recent years that has brought on this incompetent and bad office staff, but something has got to change.

I have lived here for almost a year so I am updating my review. In short, I am moving out as soon as my lease expires. I hate this place. Everything I said in my previous review still stands with the following additions: 1. Rats and Flies. Like I said in my previous review, the pest problem still exists. Pest control came by multiple times but could not fix the problem. There are rats in my patio & window sill EVERY NIGHT. Rats made holes in my patio furniture & theres so much rat shit I never go out my patio or open the windows at nighttime. A SWARM OF FLIES everywhere. I had pest control come out multiple times and at one point the office staff called me and said "you keep putting the same request!" Well its because the problem hasn't gone away?! And also the residents are charged with "pest control" fee? 2. Impossible Management. People at the office are rude and not helpful. Most them are very lazy and seem like they hate to be there. Always on their iphones and quick to dismiss your concerns. Working staff (cleaning & maintenance) are amazing though. Every time you call the office with a question or concern, you will be rerouted multiple times, only to be given a different number which they never answer (and mailbox is full). They call themselves a "luxury" apartment, but do not operate like one. I have never lived in such an apartment that is THIS difficult to deal with. The management is pretty much my main reason for moving out. 3. Plumbing Issues. I have one of the more upgraded units (Naples Premier) but the cosmetic upgrades and new appliances could not help with the issues related to the old structure of the building. I have had so many plumbing issues which even til this day have not been fixed even after multiple maintenance visits (also it sucked because we have a newborn at home and did not want people entering our home during the peak Covid times. We had to live with so many problems). Some of the more serious problems were: tub leaking and flooding the bathroom (had the mats soaked and had me cleaning the whole bathroom which sucked), bathroom sink backing up and disgusting residue and food scraps from upstairs kitchen coming up the sink MULTIPLE TIMES (exhausted a whole bottle of Clorox spray), and the hallway flooding. 4. Noise Issues. The building must be really old because I can hear my upstairs neighbor's dog walking. I unwillingly learned so many things about my upstairs neighbor. The worst thing is that my neighbor likes to wake up in the middle of the night and use the restroom which always wakes up my newborn. Noise proof is the worst I have ever seen. Their rent is definitely not justified for the quality of the structure. 5. Ridiculous Fees. Apparently, they require a 60-day notice to move out and if you give notice anywhere later than 60days prior, you are charged the same amount as your rent with what it's called an "insufficient notice fee." Meaning if you give your notice just one day short of two months prior, to move out when your lease expires, you have to pay a day's rent for giving the notice "only" 59 days prior to your lease expiration. This is charged even if you don't actually occupy the unit for an extra day. I gave my move out notice one month and a half prior to my lease expiration date and was charged $1,545.33 as an insufficient notice fee! A $1,545 fee for giving a 45 day advance notice! Customarily, a 45-day notice is considered more than sufficient as many other apartments only require a month advance notice. They pretty much charge you for a unit you no longer occupy so that they make money off a vacant unit all whilst the unit is either getting ready for the next tenant (biz cost) and available to rent out. Even if they rent out the unit soon enough, this money is not returned to you because remember, this is a "penalty" for giving the notice late and not a cost they actually incur. I think is predatory and unconscionable business practice. 6. Utilities. Expect your utilities to double when you live here. Don't know why but water & sewer is a lot more here than other apartments in the area when each unit has its own water meter. You are charged with various fees by the community. My rent is $3,600 and with utilities (those charged by the community), I pay about $4,000 a month. It sucks that this apartment could be an amazing community given its prime location, but the management is just ughhhh. I am so happy to finally move out and not deal with rats and the management.

10 reasons not to live at Palazzo apartments: 1. Dog waste everywhere many residents just leave it there. 2. Dog urine regularly in lifts. 3. Dogs off their leads all the time when this is strictly forbidden, it won't be long before someone is bitten. 4. Dogs roam around the pool jumping on beds when it is strictly forbidden. 5. Pool heating has broken down twice in as many months and you are not notified until you put your toe in the water - try explaining why you can't swim to a 2 year old. 6. Pool area a wasteland after 5pm of diapers, food waste, much of it in the pool. 7. No action taken by management when a neighbor below us regularly displays violent, harassing, threatening and aggressive behavior to us, including climbing up from his balcony with a stick to try to break our windows - apartments are poorly constructed and regular living causes noise below, most people understand, many don't - we are now in the process of getting a restraining order. 8. Recent shooting and stabbing of 2 residents leaves us with a feeling of being vulnerable and unsafe. 9. Gym and spa area poorly maintained/cleaned. 10. Service requests for maintenance items that previously were sorted within 24 hours are now regularly 72 hours.

I have lived at the Palazzo West for almost 3 years. There is currently a leak under my carpet. I have contacted management and maintenance several times and no one has done anything about it. My tiny apartment that costs $2,675 a month now smells like mold and mildew. I would highly advise not to live in this community in which high rent does not translate to good service from community services.

I am moving out of here in 3 weeks and it could not come soon enough. Let's start with the management. It does not matter how many times you call or how many voicemails you leave, they will NEVER get back to you. The staff that work for the building have half a brain. Don't expect them to know the answers to any basic questions without having to run and ask someone else. The walls are paper thin. Their "security" can't do anything about noise complaints, they ask you to call the police. And if the police decide to waste their time, it's about 2 hours of waiting for them. The building has turned into a community of people that you don't want to a surround yourself with, I.e. A shooing and stabbing incident in my building. There is a reason they are offering a month free incentive... Avoid at all costs.

I used to live here for a year in a one bed room apartment which was $2490 a month. The management is HORRIBLE. They never answer their phone calls or return the calls, ever. I always had to go down to the office to get a hold of them. They never seemed to get to the office at 10am, which is when they are supposed to open. All the workers there sounded like they are so proud or something. Come one right. Aimco which oversees all the apartments including palazzo and park la brea is a piece too. The central office in Colorado said that I could only get a hold of them through email or fax. What kind of business is that? Customer service is absolutely horrible. The place looks beautiful but poorly constructed. Walls seem thick but they are paper thin. I could hear people next to me and upstairs fight all the time screaming and swearing. My dog was terrified of people screaming and shouting all the time. Dogs are very very loud too. People who live there are awful too. I used to say hi to my neighbors and they would just ignore me. Basically this is a nest of spoiled rich kids. If you are able to afford $2500 a month for one bed room, look somewhere else. Don't be fooled by the website or what the office people tell you. Absolutely HORRIBLE.

WARNING!!! WARNING!!!! Despite all the glitz and glamour this place offers, the security and customer service is by far the worst. We had moved into this place thinking that it is safe and secure, but to our surprise we got robbed one month after we moved in in broad daylight. The leasing office did nothing for us and did not even apologize. They would not even let us see the security camera footage to see how this could have happened, leading us to believe that it was indeed an inside job. 3 months later after this incident happened, 2 more apartments got robbed and the only thing the management had to say was to make sure both locks were locked when leaving your home. The office manager, Steve is the most unprofessional person in the office and does not offer any solutions to any of the problems we have encountered with them. He does not answer any phone calls or emails and is the rudest person. He does not deserve the title he holds and is a poor excuse for an office manager. When we came to the end of our lease, we had made arrangements to avoid paying more than our ridiculous $600 dollar /month increase for rent to find a better place to live. Upon our move out date, we were held responsible for a ridiculous charge for days that we did not occupy the apartment. After no help from the leasing office regarding this issue, we had to contact the corporate office, which still has yet to investigate the matter 2 months after the fact. It is not worth it to live in this place when managed by unprofessional, ignorant liars. Palazzo West has a much nicer management and is way more helpful in any issues you may have. Do not move to Palazzo East!!! There are much better, bigger, cheaper, quieter and brighter apartments on the westside.

We came in today to see the apartment at 11am for our confirmed appointment... we even arrived early. The security wouldn't let us in, we called the apartment leasing office, managers, etc. and no one responded... so we couldn't even see the complex. No one tried to help us and we were basically told to leave when we had an appointment confirmed for 11am... email confirmation and all. We're taking this as a sign to stay far, far away. What a mess...

Before this weekend, I might have given this place 3, maybe even 4 stars. Right now I wish I could give it zero. My car was broken into and damaged in an attempted theft. Management called it an "isolated incident"... Come to find out some residents dealt this exact same situation four months ago. Someone took a screwdriver to their car locks and, at least in my case, the ignition. This happened inside our supposedly secure garage. Management has done nothing to improve security, even as LA becomes increasingly dangerous. I don't care about luxury; my main concern is safety. The cops can't do anything and management *won't* do anything. Now I'm left having to pay hundreds of dollars in repairs to my vehicle and I'm no longer comfortable living in this community. I just want to warn any prospective residents: if you care about your physical safety, perhaps this isn't the place for you.

The customer service personnel is top notch, but the leasing agents and the people who live in these apartments are less than par. Choose wisely when considering moving here.

Over-priced, and rent goes up EVERY year, no negotiations. Horrible leasing office staff; incompetent & no customer service skills. Not recommend these apartments to anyone. Huge waste of money. Very Disappointed.

It is 8 in the evening and I am sitting here in my apartment, basically an ashtray, not enjoying my self at all, my neighbors can't stop smoking, between the marijuana and cigarettes it has become unbearable. My mouth is dry, my couch and clothes smell like I am a smoker, and my apartment that I pay an exorbitant amount to live in smells like an ashtray. I have complained 10. 20. 30 times already about my neighbors and smoking weed and cigarette violations have been proven a ridiculous amount if times yet, they haven't been evicted , like they are supposed to be after multiple violatiins, just fined a few dollars, like it means anything to fine a resident who can afford a 10 thousand dollar apt, a couple bucks. Do not move here if you value your health. Getting out as fast as I van when lease is up.

WARNING: This place sells itself like its some fancy place worthy of the price and full of amenities--- FALSE!!! This place has a quick turn around of randoms & countless times I've heard some serious domestic situations echoing through the halls with no security showing up. Speaking of security-- what security? Honestly, the guards at the gate are far more of an inconvenience than a security measure. The back gate, where I enter to get to building 3, was broken and wide open for a month and when they FINALLY fixed it- no ones clickers worked and nearly 2 weeks later they still can't be bothered to fix it. When I tried to get them to reprogram the remotes they switched out my remotes & then neither the exterior gate worked and then the interior parking gate wouldn't work, so I was worse off than I was before it started! Not to mention, they can't even be bothered to put your name in the call box for your guests & it's been over a year since we've lived here- calling, emailing every month only to be met with no results, just excuses and avoidance. They FORCE you into Direct TV & then the service is HORRIBLE- you pay for all the bells and whistles and they just can't deliver, but you can't switch providers because of some deal they have with a 3rd party company *which charges you again and again for coming out to "fix" things that continue to malfunction- it's a total rip off. And they don't care-- management couldn't care less that they continuously don't live up to the stated perks of being here. Once you sign your lease, it's basically a fuck you, good luck attitude behind false polite smiles of incompetent people, who don't know the first thing about how to make this a safe and convenient residence that lives up to the list of perks you think you get for paying the price. Oh, and the WORST PART... They can come into your apartment whenever they want, to do whatever they want, whether your home or not, whether you agree to have something done on a day where you can be there-- NOPE. Just constant notes saying "Hey we're letting you know we're gonna bust into your apartment to do 'upgrades' *which you don't ever see* at such & such a date/time." PERIOD. They don't care about your schedule, your privacy, your security. They couldn't care less. Just give us your money & fuck you. OHHHH and did I mention the constant sound of sirens & vacuums that surround your every waking moment. Don't worry, that's free. Lastly, after not living up to the list of things you pay for, they raise your rent every year... more than the 5% allowed by law & ride your ass for months leading up to the lease being up, wanting you to commit to staying, or let them show off your apartment while your gone to potential new buyers. No one stays here for long because it's secretly a semi-shady environment with no consideration given by management to live up to their listed amenities.

Not so great, unfortunately. This review is based on just the first month of living at the Palazzo. Like many other reviews here, the location can't be beat! The ground and the building look great from the outside but once you are actually there, it's not what it seems which is too bad! It's all start and end with customer service. There is none from the staffs working in the office. They simply sent us an email to "notify" us that our apartment that we signed the lease for is not available 2 days prior to our move in date. Two days! I would think if someone were doing their jobs at the office they would have figured out what was happening and anticipated what needed to be done. 2 days was inexcusable! After that we actually had to initiated all of the contact and follow up (Let's not forget, no one picks up the phone even during the business hours of expecting a call!) The "manager" pretty much took no responsibilities in fixing the problem or following up. She insisted that it's our responsibility to talk to her boss if we wanted things done. Huh? We eventually got the new apartment lease sign after 3 days of rushing the "boss" to give us an answer. There was no apologies! None! What's worse was we ended up moving into a unit that was flooded with raw sewage the first night we moved in! It's pretty sickening to be paying so much money in the "luxury apartment" to have this happening. Apparently this happened once before when my partner stayed at one of the corporate apartments here. And it seems other yelper had the same issue as well. Again, the follow up from the office was lacking. No one took any initiative or any proactive actions to make the situation better. The favorite saying seems to be "we didn't know.." If your resident apartment was flooded with raw sewage, you sent a cleaning crew, right? Last gripe about the community is their account system. It's very confusing and when we made a call to the office taking to a couple of people, no one had any idea what they were looking at. Eventually we were told of a mistake in the calculation in the move in/transfer fee but we were hit with the penalty for late payment even though it's their mistake. It took 4 days for them to fix the issues. However if you make the payment electronically using check and if you make a mistake typing in the account number incorrectly, you will still get an email from them that the payment was made successfully! BUT 4 days later, they will send you a notice for a fee since the payment actually didn't go through. Why would you send out that the payment process was successful to begin with? May be it's cheap way in making money off people mistakes? And the only response we get from the office was to give them a call if we were confused! I think based on the experience living here so far, it's not possible to recommend anyone to be here and have to endure the lack of professionalism with the front office staffs. It's probably ok if we don't have to deal with issues however, there have been many issues and no one has stepped up. Truly disappointing. This place can be so much better. One star is for location.

I am a current resident at the Palazzo; I've been here for 1 year and 9 month. Signing a lease at this property has been one of the biggest mistakes I could have made. When being toured around the property before signing, I was promise quality services, and upscale apartments. You would expect that for $3250 a month right? Well wrong... A lot of the apartments here have cockroach problems. I started seeing roaches a few months into living here. I've had them for 9 months now, this summer I also saw cockroach in the sauna (the men sauna is always in maintenance), that's disgusting! The management told us it's an isolated incident, but after speaking to the pest control company they use, the Palazzo has many units with pest problems (liars). The pest control has been coming once a week, and the problem has only gotten worse. I bring a housekeeper twice a week to clean the apartment and the problem still persists. After battling with the leasing and management office, they brought a team here to flip the apartment. STILL NO DIFFERENCE! The management even told us we can change apartment unites without breaching the contract. When the leasing agent showed us an available unit; it was smaller, and almost $400 more expensive per month. Are you kidding me? Way to keep us tied into a shitty apartment... We've been paying 40k a year to live in pure shit. The floors aren't real wood, windows and doors are cheap, the air-conditioning in the bedrooms aren't strong, and their gym/spa facilities aren't very clean. I chose the palazzo for the amenities and to feel as if I were in a hotel but for the price you pay to live here the amenities are not worth it. I rather pay the same price for beautiful apartment elsewhere in Los Angeles and chose The Palazzo because I thought they were good, but after living in LA a while, I realized there are dozens of residents that provide a higher standard of service for CHEAPER! If you're looking for something luxurious worth your money, STAY AWAY FROM THE PALAZZO! Lastly most importantly at place like the Palazzo you would except the Management to respond promptly to emails or phone calls at the price your paying for service, the service is horrible and good luck getting a respond from management unless you go knocking at there door trying to find them when there roaming around doing nothing.

I have asked maintenance to come for over 3 weeks now to put in another hanging rod in my closet. They told me during move-in that this was an easy fix and they just needed more rods to be shipped so they would come in a week. Fast forward 3 weeks later a maintenance man comes over and reassesses my request and tells me it will be another week before the hanging rod can be put in. When I was not home, a maintenance man came over and installed 3 shelves. I never asked for shelves and already removed the ones in that area. Now I have 6 shelves and still no hanging rod.

Very confusing layout due to the lack of visible labeling on building. Difficult to have food delivered. Guards give zero information and enjoy confusing tenants, prospective renters, guests and delivery drivers. The thought of The Palazzo Communities now fill me with a lingering disgust. I would rather be subjected to fatwa then be within these gated walls.

I was a resident here for over 7 years and feel well-equipped to assess the Palazzo East in a fair and honest manner. I should start by saying my first 5 1/2 years there were blissful. It was like living in a resort and I had very few complaints, nor did I ever question the value of the rent I was paying. There were a couple of negatives here and there but that didn't bother me, because it still felt like luxury living overall. Then about a year and a half ago it started to go downhill. The common areas were not kept as clean. The elevators kept breaking (sometimes staying broken for more than 48 hours). The poorly accessible, badly lit stairwells leading down to the parking garage were filthy and cobweb-ridden. Security got lazy and more incidents happened. The management was WAY less attentive -- phone calls of varying importance went unreturned and the building manager (who used to be "the guy who cares") stopped returning calls/emails to residents because he's "too busy" running both East and West all the time (get used to this refrain if you need anything done -- apparently he is too busy to do the actual nuts and bolts of his job anymore and we're supposed to feel bad that he's so busy). And that was only the beginning... A big problem with this community is the way it is built. The hallways are vast, which you would think spells privacy and quiet but actually it becomes a nightmare scenario if you have a bad neighbor - and in 7 years there I had many - because the walls are so thin and you're removed from everyone else so there is almost zero accountability to the community at large. In other words, you're isolated from most of the building but if you have one loud, crazy, or partying neighbor, it means you get your own personal surround sound relationship with them. I lived next door to a rotating cast of crazies, including two next-door neighbors in abusive relationships (I'm talking 911 calls, screaming at all hours, running from the police, hearing death threats and talk of suicide - no exaggeration) and a neighbor who felt the need to play house music 24 hours a day. A famous boxer also lived in the unit above me and he would have people over at all hours for religious ceremonies, and it basically sounded like elephants were walking above me because the vibrations were so intense. If you are considering the Palazzo East, you should know that the building 1) seems to attract loud, partying and crazy types despite its perception as being "upscale" and 2) the very nature of the building's layout allows for this kind of behavior. If you're a young woman, get used to men cat-calling at you from their balconies when you come home at night... it's disturbing when it's your home. I have many friends who live in smaller communities or duplexes, and I grew to envy their solitude because something about the sociology/behavior of people changes when they are more intimately aware of their neighbors and not in a large impersonal community. Here are some specific problems that arose in the last year for me: one of my utility bills began to triple, every month, for no reason. This was December of 2012 when it started. Because it is a company that Palazzo is contracted with, I had to go through the leasing office to get help with the matter and it drew out - no joke - into a 9 month-long saga. And it was always me that was chasing people down to get answers. Next, my boyfriend's car was towed even though he had a valid parking pass. That cost him $250. The Palazzo only offered to cover half the cost of the tow. I am STILL owed that money to this day. Then, one of my crazy neighbors got so out of control that I began to fear for my safety. Her abusive ex-boyfriend would stalk our hallway (he was not a resident - Fort Knox security for you) and bang on her door, shouting death threats. I sometimes would have to come to work late because I'd be scared to leave my apartment, knowing he was wandering the hall waiting for her to leave. Security, no matter how many times I called them, were never able to deal with this effectively. I did have to call the police a couple of times as well. After my 3rd 911 call, I had an epiphany that no person paying $2400 a month should have to deal with this kind of insanity, ever and decided to move. To anyone considering this place, I promise you one thing - you will find a nicer, newer, better managed building SOMEWHERE ELSE and it will almost certainly cost you LESS money. The management are an exhausting array of powerless, incompetent, & "too busy" types (manager Steven) to deal with anything effectively. And to top it off the community is getting older and more dated/tacky- looking each year. Life is too short to live at the Palazzo East!

Do not move here and save your money! This place is far from luxury and it's essentially dangerous. All of the permits are expired for the elevators, the property smells like feces and urine and there is mold growing in my unit. The assistant manager named Chrissy is rude and degrading. She spoke down to me over the phone when I expressed my complaints and options to get out of my lease. Spare your money and find somewhere else to live. I wouldn't recommend anyone to live here! Shame on the Palazzo East! Let me out of my lease!!!!!!!!

If I could give 0 stars I would! I scheduled a meeting with them at 2 in the afternoon, I arrived at the place 10 minutes before the time and announced that I had arrived. I waited for 25 minutes and then they told me that they were busy and I would have to wait another hour or come another day! 0 stars is my score for you!

Do not recommend at all.

I live at the penthouse palazzo WEST and i am paying almost $5000 monthly for the worst management ever. The people who works at the leasing office are horrible. I had to call them more than 8 times to get along with someone. Poor communication with the residents. The maintenance were great for a while then they start being as bad as the leasing office. I stayed for 4 days with no hot water.

2 years ago I was seduced by the look and amenities offered at The Palazzo West at Park La Brea and became a resident. In the beginning I was very satisfied with the way the property conducted business. However with the change of managers (more than once) I am sorry to say I can't wait for my lease to end in March. The once offered amenities that I enjoyed have been taken away altogether with no warning or reduction in my rent. The managements story is they can't afford to offer the amenities any longer that I am still paying for....EXCUSE ME? However the property still maintains fresh flowers in the rental office...seasonal flowers all over the property and is REPAINTING the entire property along with retiling the water features . The property is more about attracting new residents than keeping the residents it already has happy. BEWARE !!!! You can't judge a book by it's cover.

BEWARE! READ ALL BELOW! SCAM COMPANY! I AM OUT $1100 for wasting my time and energy on this poorly managed company with employees who have no prior training and no ethics. Andy Tanner will belittle you via email so have fun with that, but don't let his rude communication via email make you think you're in the wrong because a true leader of a company would do their best to fix any issue regardless of the situation. He prides himself on customer service, but I have a chain of emails that would make people cringe coming from a person who leases apartments... I'm sorry, but I don't want people to ever go through the nightmare that I have had this week with AIMCO employees and Palazzo East Apartments. Don't let the "luxury" amenities trick you and read previous yelp reviews before setting up a tour here because there's so many BETTER places in Los Angeles that will be respectful and act ethically. please read below. $1100 charge straight to their account and it will almost be an entire week without receiving my money back. They make you wait an apparent 10 days after "application" for money they fail to tell you they are taking before being approved. Has anyone seen their brochure? It says $1000(on approved credit) and they claim they don't mislead? Only getting $1000 back because we did an "application" that was "denied" that costs $100. The manager could not even send me confirmation that I approved this charge, but threatened me with saying he'd contact local law enforcement because I am making this up? They never sent us any confirmation that our application even existed by the way. Most apartments send immediate documentation..we would know we got a place just as expensive down the street the next day with the same credit, same income, just the two of us with no hassle or unauthorized charges. Luckily, we could scrape together money for an actual holding deposit that was not taken prior to approval, but I'm still waiting on my hard earned money that should have never been taken in the first place from Aimco. Can you imagine if every apartment took $1000 without telling you or having youl you Ty sign your signature while applying for an apartment without disclosing that in the beginning of the application. I would have left had I known! Message me for more details on my experience with terrible management and attacks via email from Aimco's supposed "manager" who fake advertises that he first No credit ran or verified, 0 documentation sent to us regarding anything about our "denied application" that the manager said he would expose because I said I'd be telling my large LA network about this place. That actually happened. It is actually comical that a leasing manager would say that. I'm not ashamed of a denied application nor was that ever the issue. I am actually relieved that I dodged a bullet with this apartment complex and Aimco! For the record, incase Aimco still wants to email attack me- all I wanted was my money back, but they are taking their sweet time when it's been sitting in their account all week. Funny how that works right? ? Message me for questions! GOOD LUCK! Stay away from Palazzo!! I promise you. This place will not get any better as long as they have employees who act like you're beneath them.

Have heard multiple accounts (with proof) that this place charged people rent for monthes after they moved out!! Sketchy, would definitely watch out for this place.

Bad place SPENCER FOR RENT AND USED MATERIALLY LOW QUALITY

My husband & I are current residents & we regret choosing this place as our home. We know a few of the celebs that live in the penthouses & for a fact all the attention & care goes to the penthouses. IF YOU ARE NOT A CELEBRITY OR AN IGNORANT KID WITH NO STANDARDS STAY AWAY FROM THIS PLACE. We have been here over 3 months. The noise level is outrageous because the walls are super thin. We hear EVERYTHING as if it were happening in our living room. We loose sleep every night because of the foot steps upstairs. We hear neighbors having sex, conversations that take place outside. Every door that opens shuts around our apt make our walls tremble. The quality of the appliances are crap. The light fixtures are from the 80's. They flicker & make the most annoying buzzing sound. The shower door leak water onto the floor after every shower. The sinks make gurgling sounds & dirty water has resurfaced into the sinks. Nerve wrecking! The plumbing is a huge issue including in the parking garage. Random pipes leaking water on to the cars & the garbage smell slaps you when you walk into the garage. The ventilation system is horrible. They have changed the filters however if I dust today in a few hours you will have a film of dust as if it were months since you've dusted. The employees from management, maintenance, & security are nice but they are conditioned to beat around the bush when an issue needs to be resolved. Essentially they are very apologetic & sweet but do nothing to fix the issue. I complained 2 wks after moving in & months later we are still having the same problems. After so many years of living in different apartment complex around the world this has been the worst! As I'm writing this review I am also trying to enjoy the sweet stomping noise from upstairs making my wall pics shift. Home sweet home if you enjoy this type of zoo. If you have nervous pets DO NOT TORTURE THEM BY MOVING HERE.

I was a resident for four years, and saw the quality of living go from just acceptable to completely AWFUL. My candid opinion is that everyone should STAY AWAY FROM THIS PLACE! Management is unresponsive and ineffective. Here are just a few examples. I was in building 3, and my neighbors got to the point where they woke me up almost every weekend at 2AM or 3AM - and management did NOTHING. Management did nothing about dogs taking dumps in the hallway, neighbors leaving garbage lying around, or for that matter any other problem. I wasn't able to use my balcony almost the entire time I was there because my neighbors were chain smokers. All of these things could have been handled, except that management NEVER helped with anything unless you chased them down repeatedly. Even with the things that are totally in their control. For example, I have proof that I paid my rent on time (management even admitted in writing that I paid my rent on time), but their records are still wrong. The final straw was when it took TWO months for me to get my security deposit back after I moved out. I finally wrote to the CEO of their parent company (AIMCO), telling him I was going to sue his company: that was the ONLY reason why they finally gave me my money. Don't be fooled by the nice facilities and apartments. Management is HORRIBLE, incompetent, and will do NOTHING to help you unless you write to their CEO. Finally - to be fair, if you're 20 or 30 something, single, and into partying this is probably the right place for you because you probably won't care about the things that management is suppose to do. Good luck! BTW - Carol W. of the Palazzo Communities, don't bother annoying me with your canned response. You guys had FOUR years to make a good impression and never bothered then.

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

As a long time renter I was excited to move in. The leasing staff are great, but they don't live there & know nothing about the living situation. Rats, ants and cockroaches. The fire alarm for an hour while you try to work is a joke. If they tell you it is ok to use vapor cigarettes it is a lie. I specifically asked Shawniece & then was told it was a 250 fine once I was in. Spa is lovely but the people working there are just so so. Constantly changing their policies. If you are looking for a nice luxury rental go elsewhere. Seriously you do not want to rent here. Best day there was finally leaving. Edit - I forgot the construction. Always, all the time. It is generally loud there but every 5 days there is some new issue that requires earth movers or dump trucks for concrete. It is truly awful

This place is awful. We lived here for a few years many years ago and it was a pleasant experience. We've been living here again for the past few months and the place is horrible. Upon move-in, practically all of our appliances were broken and needed to be replaced one by one. Our dishwasher was broken for 2 weeks. The rents are exorbitant, which makes this unacceptable. The guest parking lot is always full with Palazzo construction workers, so our visitors struggle to park. The elevators are terrible--one day, the security feature stopped working and we literally couldn't get up to our apartment for several hours due to elevators and hall doors being locked. Guards are completely ineffective. Now we've been dealing with constant cigarette smoke pouring into our apartment (in this non-smoking building). Despite a month of complaints, the smoke persists. Would never recommend this place to anyone.

Worst gate keeper I have ever seen. Can't even speak proper English and trying to act like he's the boss of the whole building? No management AT ALL. WORST direction guidance ever. Makes both deliveries and tenants REALLY frustrated. Hollywood worse level of management

I'm a resident here on the penthouse level and for some reason, my review was removed. So here it is: the security guard here was robbing residents of packages and dumping them in the stairwell. I caught him, called the police and he was arrested with a large box filled with items from residents. He confessed to working with accomplices but there was no further investigation by the Palazzo. When I informed management of this, a particularly unprofessional aimco employee named Priscilla Gonzales became aggressive and started attacking me on the phone (I recorded the conversation and will send it to anyone who would like to listen to this incompetent woman who felt it was appropriate to be aggressive to a resident, just pm me if you're interested). She also told me 3 times that it would just be better if I moved out (rather than her doing something about this situation). She told me she was frustrated and getting impatient. This type of person should really not be working at the Palazzo! She compared being robbed by a security guard contracted by your building to having your car broken into by a random person and finally said that perhaps she should just start looking into me. What? Yes that happened. I don't feel that someone like this should even be interacting with residents. This just to me seemed like an defensive impertinent woman trying to threaten us in a nonsensical manner.

Where should I start? Leasing office? Leaks on ceilings? Lack of maintenance on the common areas? Stalkers around the building? Cero security? Dirty hallways? Cockroaches? I'll try to be brief but they make it so hard. The leasing office is a mess, they do nothing about anything, even if you complain but they're so good at bullying you and threatening to evict you. They do learn how to treat and deal with people. There are leaks in the gym, and some apartments that are NEVER fixed, also flooded parking lots and apartments. The gym has 4+ machines that haven't been working for months, but do nothing about them when we pay a VERY expensive lease. The fire pit has also not been working since July. How long does it take to fix a fire pit? Elevator of building five has not been checked since 2017 according to the paper stamped in it. Stalkers everywhere and harassing married and single women yet they still renew their leases. Security? Non existent, Duke is the only decent security guard in the complex. Months ago some crazy guy trespassed the property and hit someone. A courier from a delivery company was peeing at 12 noon, right outside my apt. Last week there was dog poop all over the hallway. (Images bellow) BBC They also threatened me with starting an eviction because apparently they "know" that my dog is a restricted breed (which he isn't and we didn't know about his dna) they put me into so much stress and always bullying me with "I have proof and videos of your dog barking" but they do that to everyone! The only star that I gave them is because of the people leaving here and the incredible community we've created WITHOUT the leasing office. When someone comes to the tour around the complex, they make sure of pretending that they're a pet friendly and that they have attentive staff, which to be honest the only valuable staff here are the maintenance people.

The property is nice and easy to get around the city. I have lived here for over 6 years for this fact mainly. The Service dept is Great as they are on the ball with things. if you ever have an issue or need something from the office the Management is the worse i have ever seen. Usually can only get the Property manager by email. They never answer the phone even when just sitting in office and if you are not a friend or famous they could care less about you. I moved out and they had rented my place 3 days after i gave 60 day notice. they sent me a bill for $52,000 they never answered me and had to call another dept. then got adjusted and charged me the days it took for them to get ready for the move-in so they did not have to send me back deposit. They also will automatically charge you 125 for cleaning and 250 for painting even if not needed since the CA law states they can charge to get ready for move in even though they do not update the painting while you live there so normal wear and tear does not matter. It is all a racket and if your famous or date or be friends with the office you are fine as they definitely discriminate at this property and company

If I could give this place 0 stars I would. Theres a reason this place only has 2 1/2 star rating.... It sucks. There's rats crawling every night. There's a creepy guy that lives here and management hasn't done anything to get rid of this person when tenants have called the cops on him many times. Before him there was a different creep that would harass women, I was one of the women and no matter how many people complained he continued to live here and management did nothing but say yeah you're not the only one that's complained about him.. the pipes are awful my toilet and sinks have overflown many times you have to pay $2 an hour for guest parking now and the claim that they started charging because it was their solution to tenants complaining about parking.... Which I'm not the only tenant now who's called that a lie... the alarm will go off for hours at a time randomly not even when it's scheduled but randomly and the sound is so piercing you feel like your ears are bleeding.... I'm moving out finally soon.... The only think I like here are some of the tenants, the pool and the sauna but that's still not worth it.. also the floor plans are weird if you want pictures I have plenty ... at one point I had meal worms on my patio don't even know how they got there, at first I thought they were leaves from the trees above my patio but nope

Had one of your residents nearly run me over with their car, then threatened me with a weapon near the south driveway entrance. There's no security camera to have tracked the incident. Went to leasing office to address this and the girls in the office just gave blank stares no apologies and just said we have no control over what our residents say.

Nobody contact to me even though they replied a week ago that they will contact to me shortly. That's the way how Palazzo works. This night, I catched one roaches in my unit, one in hallways. I am so sad that me and my baby are living here with roaches without any response from Palazzo.

Hey James G. Please stop commenting on all of our postings saying you're going to help. All you do is contact the leasing office-- which is obviously the first thing all of us have already done. They never get back to us and you drop the ball-- leaving us in NO BETTER a situation than we were in before we posted. This place is such a sham, just like your comments. P.S.-- Right now I can barely breathe because the elevator up reeked of garbage and the courtyard always reeks of urine. THE PALAZZO IS A RAT INFESTED RIP-OFF OF A COMPLEX, THE LAST THING FROM "LUXURY APARTMENT LIVING" AS THEY FALSELY ADVERTISE. WHAT A JOKE THAT IS.

I wish I could give this place zero stars. The WORST community ever. Read all the negative reviews below. They are true, I have experienced almost everything people have written about. Don't move in here unless you want to shave a couple years off your life from stress and anxiety

Never been there

Don't live here. The neighbor above me are walking load and the sound ventilation is really bad. In addition, the new SmartRent system they have upgrading the keys with passcode access. When I was traveling to Europe, maintenance entered my apartment but I have not have any service request lately. There is not a notification before doing any service or entering of my home which was disrespectful. I called the leasing office, they just said that they will reach back to me when they get any information on anything going on in my apartment. But they never called back. You don't want to worry about your apartment being entered by somebody with no heads up and don't know what is going on with your home. And you really need a live camera to monitor your home just to make sure no one is messing up your stuff when you are not home. It's really bad this community gives you this unsafe feeling. And the community does not guarantee your valuables being safe even with this kinds of free, disrespectful entries.

Pretty much a nightmare from the moment we moved in. The woman who showed us the apartment made sure to point out that the complex was non-smoking and assured us that any construction or renovations would be nowhere near our unit. Besides, the walls were thick and we should not have any issues with noise. None of this could have been further from the truth. The cigarette and pot smoke wafting from other units is intrusive and constant, despite numerous complaints to management (by several tenants, not just us). The neighbors above us regularly get into loud domestic disputes through the night, even leading to the husband being arrested recently. Management is apparently completely unaware of these issues, despite, again, contacting them about the noise levels. Other grievances include: construction (which we were assured would happen nowhere near us) often happening on holidays, weekends, and before 8 am Management taking out rent from our direct deposit twice in one month. Fine, a mistake. But instead of crediting us for the following month as promised, they simply took out rent again. And then claimed they had no record of the double rent from before. We asked to discontinue direct deposit after this, and were assured that it would be stopped. It hasn't. An alarm going off in the parking garage nonstop for 18 hours. When we mentioned this to management a couple days later, they "were unaware of any such incident." Trying to get cable/internet installed was quite an ordeal, as they were unable to enter the electrical room when they arrived. Maintenance informed us that the key was lost or stolen. They did not seem to understand how this could be a problem, or particularly concerned about replacing the key. It took an extra two weeks to finally get cable/internet. I could go on. A couple isolated incidents I can understand, no one is perfect. But this is just one thing after another. And management is aggressively ignorant of any problem, with no communication among employees. We are told one thing by a leasing agent, then something completely contradictory by the property manager. It is simply exhausting. The grounds are pretty. We were suckered. Please do not make the same mistake. Rent literally anywhere else. Palazzo is a hole.

Don't live here. Management and the rules sucks. Lots of regulations and very sensitive "long time" tenants.

Didn't enjoy my time here at all. Aimco managed properties are the worst. The leasing office was a joke, elevators were constantly not working, and despite having a gate to get in, plenty of people could drive right in. I do not recommend signing a lease here. Stay away.

Shameful to blame your lack of compliance on your residents and in turn, charge them for money they really don't owe you knowing that they have limited options... taking advantage is what that is called. Wouldn't recommend living here

I love my apartment and the building itself is pretty nice (there are always apartment living problems), but the "spa" and "fitness center" is a nightmare. "East" is always a mess. I've heard "West" is no better. But the real problem is the staff. The regular attendants are pretty friendly, but the manager is a real piece of work. If you can avoid ever having anything to do with him, I highly recommend that route. He is rude, dismissive, and downright mean - huge chip on his shoulder, and always some sort of "I've got limited power in this particular situation, so I am going to use it to its full extent" attitude. Anytime I have had to deal with him has always been unpleasant - it has caused me to forgo the convenience of using the gym facilities in my building and get a membership at L.A. Fitness. I suggest that if you are planning on moving into "East" (or "West" for that matter) avoid the "spa" and "fitness center" completely and keep your regular gym membership - you will be glad you did.

My unit was full of roaches. I saw them in the first day of move-in.Totally I saw 10 more roaches in my unit and hallways. I did not pay 3,000 dollars to live with roaches. At first, I was disappointed that there are roaches in this luxury apartment like palazzo east. But It was just beginning. Worst part was office. To solve this problem, I had to beg several times to office. But It was not easy to cantact with them.(My email was ignored for 4 times.) They never give me answer and gave me wrong information. After long waiting with roaches, I finally moved to another unit but I had to paid a lot of money for moving by myself and moreover I moved from remodeled unit to non-remodeled unit with SAME PRICE. It is unfair contract!!! During whole process, I was treated as black customer and never get apologies about emails, roaches and unnecessary moving.

Has anybody else experienced a rent increase of $500+ per month in one year? We've been residents at the Palazzo West for just about a year, and we received notice that our rent is being increased by $500 PER MONTH next year. One of the rationale that was given to us for the rent hike was the fact that we would spend the same amount in moving costs anyways, so why not save ourselves the headache of moving and pay them the $6000 instead so we can stay in our apartment? Sounds pretty shady to me. This is exactly what they wrote to us: "Spending weekends packing and taking time off work is simply too much on top of your already busy life. Add in the application, admin fee, security deposit, truck rental and cleaning supplies, and the dollars really start to add up! "

The building was made so that it creates a tunnel. If you live towards the inside you can hear everything all night long. If a woman walks through with heels on she sounds like she is in your apartment. I live on the 3rd floor. Additionally I love animals but there is no control on the barking. The building is so greedy that they do not consider the tenants that do not have dogs. But since they get extra money for animals management does nothing to fix the problem. Which happens all night long and all day. Do not be a person that is self employed and work from home you will get absolutely no relief from the dog barking and noise. As far as rent, I have lived here for five years and they do not believe in not raising your rent every year by at least $100 per month. There is absolutely no loyalty.

bad time here. i sent my parents here last year, i booked with my card and my parents trip was ruin . they were asked to provide my card? well i was not on that trip!! therefor they could not check in for the full days i HAD BOOKED.. Thanks for destroying there trip!!! will never stay there again. waste of time, plus this place will nickel and dime you to death.. its just so sad !! my parents luv this place.. we will no longer at all stay here again,or refer anyone

Imagine paying around $3500 for a one bedroom and now you have to pay for guest parking. What makes it worse is that in the email they make it sound like it was our idea as a community for them to do this. Move here if you don't mind being nickel and dimed for basic needs.

Do not move here! they will nickel and dime you on the way out. I was a good tenant who paid on time no issues. They charge a bogus paint damage charge of 160.00. I had 4 pieces of furniture the entire time living there. they're calling 3 scuffs that could be cleaned by the cleaning crew which I paid them 150.00 to do paint damage. the apartments are expensive and they upcharge you for everything and then to use any excuse to keep portions of your security deposit is just bad form. 🙁

Don't even think about it!! I was staying in a corporate apartment at the Palazzo, and I couldn't wait to leave. Before moving here, I thought I might want to stay. Unfortunately, the place is nothing like the website (kudos to the web designer). Cellular service is abysmal, and I have two phones (one personal; one for work). I couldn't get any service on AT&T and barely a bar on Verizon. Calls dropped constantly - daily. If the phone did manage to ring, I had to run out to the balcony to answer the call, but every single time the phone would still drop mid-call. It's like the Palazzo exists in some sort of cellular black hole. Read other reviews - everyone has the same problem with cell phones there. The place is filthy, smells of marijuana, and the appliances are all mismatched and cheap. I would give Zero Stars - so the one star I'm forced to give is really too high.

Avoid living here at all costs. I was a resident of the Palazzo East for a year and a half during which time there were constant headaches, problems, and up-charges, with the nightmare continuing post-move out. This is not a "luxury" community; this is a poorly maintained and shoddily built scam: - the buildings are very noisy and police officers are a frequent presence - there is constant cigarette smoking despite the no-smoking policy - the gates and elevators are always broken - there are dog feces everywhere - the community is a cess pool of Airbnb parties Worst of all, the management company will try and scam you at every turn with fraudulent charges. Rebakah Larson and Jared Webb are two particularly terrible employees at Aimco that are both unresponsive and committed to perpetuating illegal and fraudulent activity.

As a multi year tenant I whole heartedly agree with the negative reviews. This breaks my heart to see one of the most respectful and best neighbor's I've had possibly move because of their issues living here and yet building trying to raise their rent $500! I myself have had sewage in my sinks, rats chew through my patio doors and leave feces all behind my couch and more. Don't get me started on the elevators which keep me in a constant state of anxiety every time I get in them. Not good for someone with anxiety disorder I assure you. Plus all the amenities we once enjoyed are going away or costing money. I only stayed due the love of some neighbor's (who many have reached a level of frustration and are moving out) and my dog and frankly being too busy to look for something new. But this is a ridiculous tragedy to see such great tenants who have lived here for so many years get bamboozled into having their rent raised a ridiculous amount. This place is falling apart. They seem to care more about getting deep pocket tenants who care little about keeping up a nice property and abiding by the rules then those that truly want to be here and create a great and safe community. We have seen wicked courtyard fights, shootings, more smokers (In what I supposed to be a smoke free complex) then I can count. It's time to step up the game palazzo. And I don't mean by redoing the apartments and charging home rent prices for them. Do right by your tenants or you'll all continue to see major backlash from current residence who all talk and are feeling the same.

We received the apartment with noisy dryer and the fireplace wasn't working at all, which they didn't know about. I wish they checked the apartment before we moved in. We're now in our second month and they didn't fix the fireplace yet. They changed the noisy dryer with another noisy one! I don't know what's wrong!

constant noise complaints even when I'm out of town. the managers are so dumb they don't even bother looking into it just harass the residents

Hard to give more than 1 star when every time it rains we have our tubs filled with the building sewage. In two years and a half here we also had problems with the stoves (to be replaced), washer and drier (to be fixed), dishwasher (fixed multiple times), the balcony (flooded) and I think that's enough for $4,000 a month for a 2bd 2 bath. Btw rent was increased 9% at contract expiration, but well...at least luxury living right?!?

This is very Good place and location.Everythings was Good.That's the most deluxury communities in West Hollywood.But there has a manager and he is so rude.I want to move in that's why him.He doesn't allow my guest Or my family.I always living troubles.Spa is dirty always.Please talk with him.

Since posting this TWO days ago, I got not one, but TWO MORE LETTERS THAT THEY PLAN TO ENTER!! That will be the sixth time they've needed to enter this month!! There is NO PRIVACY here whatsoever!!

UPDATE: You do not want to live here, period. I've been living here since April, and I can not wait to move out. It is overpriced, and the management absolutely don't do shit. Most of the residents are rich stupid people who have tons of money to throw and think they can do anything. People drive nice cars here race in the parking and always park at the space they are not supposed to park. Save your money, and find somewhere that's actually worth living and has decent human beings than bunch of sugar babies/rich teenagers who don't live in the real world.

Despite the negative reviews online we decided to pursue seeing this property. We called four days in advance to schedule to see a 3 bedroom unit on Saturday. When we arrived for our appointment there weren't any 3 bedroom units to see. Believe what you read. ...

This is disgusting , I woke up to my shower filled with poop and flooded with water . my entire apartment smells like poop . I pay $3200 a month for rent this is absurd, I now can not go to work because I can not shower and who wants to come home to a shower filled with poop.

TLDR: Zero soundproofing in the floors and ceilings. Third floor apartment bedrooms are directly below penthouse kitchens/living areas, and you will be kept awake if they stomp/bang around all night. Shenny has zero empathy, is deeply condescending and patronizing, ignores emails, refuses to respond in writing, and refuses to put me in contact with the company who owns the property. Andy ignores all of my emails and is never around. Maintenance enters the apartment unannounced on totally different days than scheduled, even while I'm sleeping. - Very soon after moving in, it became clear that there is zero soundproofing between the floors and ceilings. I can hear loud banging, scraping, dragging, and stomping on the ceiling, at all hours of the day and night. These noises are so loud that I can hear them while wearing foam earplugs with a 32 db NRR and running multiple white noise machines. These noises occur on a near nightly basis, going till 3 am or later and starting up again as early as 5 or 6 am. This is a clear violation of legally mandated quiet hours and has caused me severe sleep deprivation that damaged my mental and physical health and performance at work. Over the course of ten months I have filed noise complaints through the resident portal, and I also have sent video and audio recordings of the noises directly to Shenny. The noises haven't stopped, and my complaints and questions have been mostly ignored and the situation has not been resolved by management. One early morning during quiet hours, I was woken up by the sound of loud hammering on my bedroom ceiling. I can't imagine what was happening up there, but it sounded like a literal hammer. A day or two later, I was forced out of bed when water started pouring through the same area of my bedroom ceiling, flooding my bed and floor. Afterwards, I went to the management office to talk to Shenny. I asked her if the building could please investigate the source of the noises, the hammering, and now the flooding, but she dismissed my concerns and made it clear that they only cared about the damage to the property. I re-iterated that this suspicious activity had been going on for months, that it was getting steadily worse, and that if this wasn't addressed by management, next time it might be even worse and destroy my stuff. Shenny then looked me in the eye, smirked, and said "that's what (renter's) insurance is for". Of course, no investigation or action was ever taken by her or management, and the loud, late-night noises continue regularly. I've filed more complaints, and most of them never even received a response from Shenny. I've continued to make it clear how significantly this is disturbing my sleep, and the negative effects it's having on my physical and mental health. I eventually went back to the office and brought more recordings to share in person, but Shenny began gaslighting me. She told me that these were normal living noises and were not violations of quiet hours. When I pointed out that these noises stopped me from sleeping and occurred regularly during the legally mandated quiet hours, she said that my upstairs neighbor just has a "different sleep schedule" and that I'd have to "live with it". When I asked for her to tell me that in writing, she stared at me blankly for a moment and then refused. I followed up that discussion with emails with detailed, specific questions about the situation, and she ignored and refused to answer nearly every single one. I'm now stuck in limbo because Shenny is now ignoring every single one of my emails and resident portal complaints. I have not heard a word from her since. Andy has not responded to a single email. My upstairs neighbor continues to violate quiet hours without consequence. Also, maintenance does not care what day you schedule work for, and shows up and enters the apartment on any random day without any warning. They did this to me, and entered my apartment on the wrong morning while I was sleeping. That was not a one-off event, they have shown up on the wrong day other times as well.

I have lived in the Palazzo west (building 6240) for 2 years. The only reasons I stayed that long is because it's a lot of work to move out and the location was pretty convenient (Grove, Farmer's market, pretty close to everything, lots of restaurants on 3rd street etc...) When I decided to move there I was impressed by how nice it was from the inside and the model apt I saw was amazingly decorated. But when I moved there, they didn't even show me the apt before officially moving in. They said someone was living there. Therefore, I did not realize that the apt received NO SUNLIGHT AT ALL until about 2 weeks after I moved in. MANY of the apt in this building are shaded all year long because of the trees outside and how the building is facing. In addition to the NO SUN Light problem (which gave me bad allergies because my furniture and everything was rotting in the dark) I WOULD BE UP ALL NIGHT some nights because of THE EXTREMELY LOUD NEIGHBORS. These buildings are FULL OF IDIOT PARTY PEOPLE who scream on top of their lungs on their balconies in the middle of the night. I would call the front gate and notify them but that didn't stop the party people from being obnoxiously loud. In addition, THE WALLS AND CEILING are SUPER THIN so I could hear the next door neighbors' alarm clock and the neighbor above's every foot step when I was trying to sleep. The apts there are super over priced. I moved out about a months ago to a HOUSE in VENICE that is much much nicer and that is cheaper than the penthouse condos at Palazzo. I still haven't gotten my security deposit. I just called twice and the guy in charge is too busy to deal with me (which triggered me to write this review). Another super annoying thing is that I could never have guests over because it would take them 15 minutes to find my apt. ALSO the apt I was in HAD NO CELL PHONE RECEPTION FROM VERIZON OR ATT so I had to get a landline. And I paid for the fastest internet service but it was fairly slow. The management of the palazzo can get away with a lot because of their location and how they look from the outside but people have to know the truth about this place.

Did a delivery to the managements office in the parking structure and 3 of the workers wearing blue shirts were sitting down in a chair sleeping instead of fixing the property up with requests.to make it worst they became really aggressive and confrontational if you ask them a question in reguards to who's to sign for the deliveries.contacted some girl sitting in the office in regards to there maintenance department employees and she also was confrontational.not. good for business not good for business.im pretty sure the owner might know that this is true but makes up excuses cause he dont want to fire someone he pays minimum wage dealing with peoples issues instead of him dealing with it.

If you can afford the Palazzo East, then you can afford to live somewhere better. We lived here for two years. The first year was great. It was quiet, clean, and the staff was super helpful. Any issues we had were resolved quickly. Year one was five stars. I'm not sure what happened in year two, whether the property changed owners or management but things changed. The property became loud and noisy. Dog excrement became a frequent sight around the property, even in the hallway of our building. The halls begun to stink of weed and cigarette smoke. Then, came the roaches. We reported seeing roaches and a few days later, an exterminator came in. They sprayed, told us to wait a week or so and alert the office if they came back. They did come back, we let the Palazzo East office know, and several days later they got back to us. An exterminator came out, the problem didn't go away, so we reported it again. This time it was a couple of weeks to get a response. An exterminator came back, then so did the roaches so we reported it again to silence. We finally found a new place to move but didn't hear anything about the roach problem for a month while we also waited to be let out of our lease. I know that it wasn't just us because the last two months we were there, the vacant apartment next to us was being sprayed for bugs weekly and they exterminator mentioned coming to Palazzo East regularly. That neglect on the part of Palazzo East to fix their roach problem led to us having to throw away all of our living room set because we found roaches in them when we moved. Like I said, if you can afford to live here, you can afford something better.

The follow-up to our issues were met with the kind of sterile, corporate, anti-compassion that we have come to expect from this community. We tried to escape our lease just one month early so that we didn't have to experience further sewage explosions. But they couldn't understand why - their defence being "we clean it up every time"... We've since moved to a new place where everything works... The grounds are well kept... The rent is reasonable... And most importantly, the management team on the grounds are empowered to make decisions. I would be thrilled if my review deterred even just one person from living at any Aimco property. They really are a horrible corporation.

Anthill in the heart of Los Angeles

They love scamming! When my lease was up, I told them I wasn't renewing. I ended up asking for an extra week because I couldn't move into my next place yet. They said no because they had "someone else moving in". I said "okay, what all do I have to do to move out?" the woman in the leasing office told me I just had to leave my keys. After I fully moved out, I realized I was getting charged for rent. I went back to ask why, and the woman in the front office said "oops! The system automatically renewed your lease. You must not have given sufficient notice of moving out." ??? They forced me to pay 3 months of rent after I fully moved out. I've now heard four stories of them doing the same thing to others. They don't even need the money. Do not live here. I can't.

Me and my partner have been leaving in this country since July 2015 and we have leased the apartment at paseo colarodo in Pasadena. Last month we decided to move to west Hollywood area and we have found the Palazo apartment and last weekend we went to leasing office and see what the options are. The lady at leasing office was very helpful and we ask her that we are new Here and we don't have strong credit score yet, lady said don't worry you'll prove after all we have dicieded to lease the apartment and we paid $1000 to run the application plus $80 application fee . After 4 days later they decided To reject our application due to our Credit Score is under 600 ( as we have only been in California 6 months) I am very surprise that company like this they have no solution for this kind of suttiation and they do not welcome anyone even they have decent job and income. Rather then they find a solution they rejected our application straight away. I have never been humiliated that much. Ablasutely ridiculous if you are new California don't go lease from this company. We lost $80 application.

This place is the biggest ripoff of all time. If it wasn't for the kind maintenance and cleaning crew I would've moved out. I can't even get them to mail my security deposit to the correct name and this is after 4 phone calls and 4 emails. AIMCO is simply a joke. Their average employee lasts about two weeks. Follow ups are nonexistent. Don't live here

If you are looking for security who doesn't care about your safety, this is the place for you. If you have a mold issue be prepared to wait a for anyone to care. Be prepared to spend a lot of money. Be prepared to be disrespected by the staff. This is one of the worst living experiences I've ever had. I've had a mold issue, my car stolen, harassed by other tenants and staff. It's a nightmare. Oh and let's not forget the many windows of apartments with tinfoil in the windows... so sketchy. they'll let anyone move in.

Just another apartment complex but gloomy.

My apartment has experienced chronic sewage overflow in both my bathtub and toilet. The ceiling has also leaked in multiple places due to clogged lines, and this is only the beginning of a long list of issues I've encountered living here. The management staff is quick to "fix" the problem, until another plumbing clog occurs the next week, and to add insult to injury they only sanitized my apartment after I sent an email informing them I was moving out. The management staff seems to believe that living with these repetitive issues, and the stench that lasts for days afterwards, is totally fine and habitable. For the price of living here, you can find an option with better management in the actual city of West Hollywood. Save your money and future aggravation.

I just moved from here. The main reason is because I didn't feel safe. There were many times that staff and other people tried to get into my locked apartment without my consent or prior knowledge. Some of them worked for the Palazzo and some of them did not (The Bug Man, for instance), but they all had a key. I even came home once to a maintenance person in my apartment who was not scheduled. When I complained to management, they didn't seem to see what the immediate problem was, forget the bigger picture that random vendors from all around LA are given master keys to literally everyone's apartment on grounds. They can do whatever they want with those keys. It's not safe for your body or for your things. In the same vein, the amount of times they did schedule people to work in your apartment is insane. Management makes it clear that you are just a tenant, and it is their space, not your home. No consideration is given to stop the constant entering. They'll say that they'll try to schedule you for this or that inspection (way too many) or for the work (that never actually needs) to be done, but they don't actually do it or cancel unnecessary repairs or additions. I honestly don't know how people living there now are ok with strangers coming into their space all the time, with access to their keys. Other important issues I've had while living there include: -my apartment's bathroom flooded with sewage, and I know I'm not the only one so this is a plumbing issue that hasn't been addressed. -No one (guests and deliveries) could actually find my apartment because everything on grounds looks the same. -The noise between apartments is incredibly loud, even when people are just walking -I've seen roaches and silverfish and mice on grounds I've brought up all these issues multiple times to the management. The managem is extremely useless and sometimes, flat out rude. They don't do anything to address concerns and are the corporation, AIMCO, is extremely cold. You are just a number to them, not a person. I would avoid living in the Palazzo or any place run by AIMCO like the plague. In response to the comments made by Andy: It doesn't really matter if you think that the vendors you use are reputable. The fact is, is that too many random people have access to everyone's keys. If someone broke into an apartment using a key they copied, you wouldn't even know where to begin to trace it. Not only that, those strangers are allowed to enter with the building's permission to do whatever they want around my personal things and as much as we complain, we are not allowed to stop it. Also, there were many times that consent was NOT obtained at all, yet either a vendor or member of the staff entered into my apartment. Which we both know is illegal and we both know you did. And despite the courtesy staff having maps and the buildings being labeled by extremely small numbers on signs, everyone gets lost. Also, did everyone notice he did not address the plumbing or bug issue? Probably because they know both are problems they can't talk their way out of based on pics on yelp and everyone's experiences living there. The Palazzo made my life hell and I would steer clear of living on their property or any Aimco property.

The building staff and building manager Andy are nice and so is the community however there is no security. My cars have been broken in for the third time and I can only assume that it will keep happening again. There is only one security guard at a time for 5 buildings in the community with almost no video surveillance in certain areas which explains why the person that is consistently breaking into my cars feels like he can continue messing around with total impunity ( I assume it's the same guy because of the same MO - screw driver to the lock). I am not alone in this predicament and we only requested that more cameras be installed but to no avail. But I should consider myself lucky since I only suffered economic loss while other resident have been physically attacked by intruders. In conclusion If you care for your safety and the safeguard of your property do not move here.