Palazzo East

We came in today to see the apartment at 11am for our confirmed appointment... we even arrived early. The security wouldn't let us in, we called the apartment leasing office, managers, etc. and no one responded... so we couldn't even see the complex. No one tried to help us and we were basically told to leave when we had an appointment confirmed for 11am... email confirmation and all. We're taking this as a sign to stay far, far away. What a mess...

The lady that works at the leasing office has the worst service ever., nov, 9, 2023 am shift

I lived at the Palazzo in 2013. After my year lease, I couldn't be happier moving out. The walls are paper thin, I could hear my neighbors entire conversation since we shared living room walls. Bugs every where! I always had silverfish in my bathroom and kitchen. My neighbor moved out because of cock roaches, but I never had them. My apartment was so dark, I would never know the time of day. After they tried to increase my rent $300/month and with their convincing "it's cheaper to stay and not pay for movers", I was out. Don't get sold from their model apartment. It will be nothing like you expect.

If I could give this horrible place zero stars I would. This place is truly awful. Management is TERRIBLE, buildings are terrible workmanship and CHEAP. Not only that but the buildings fire alarms go off at all hours of the day several times a month! I am writing this review after the third one went off this month. Absolutely terrifying experience. The entire buildings fire alarm went off at 8:30pm. A really really scary experience to be taking a shower and the fire alarm goes off for NO reason. Never move here. Worst apartment complex in LA.

Do not move here and save your money! This place is far from luxury and it's essentially dangerous. All of the permits are expired for the elevators, the property smells like feces and urine and there is mold growing in my unit. The assistant manager named Chrissy is rude and degrading. She spoke down to me over the phone when I expressed my complaints and options to get out of my lease. Spare your money and find somewhere else to live. I wouldn't recommend anyone to live here! Shame on the Palazzo East! Let me out of my lease!!!!!!!!

Me and my partner have been leaving in this country since July 2015 and we have leased the apartment at paseo colarodo in Pasadena. Last month we decided to move to west Hollywood area and we have found the Palazo apartment and last weekend we went to leasing office and see what the options are. The lady at leasing office was very helpful and we ask her that we are new Here and we don't have strong credit score yet, lady said don't worry you'll prove after all we have dicieded to lease the apartment and we paid $1000 to run the application plus $80 application fee . After 4 days later they decided To reject our application due to our Credit Score is under 600 ( as we have only been in California 6 months) I am very surprise that company like this they have no solution for this kind of suttiation and they do not welcome anyone even they have decent job and income. Rather then they find a solution they rejected our application straight away. I have never been humiliated that much. Ablasutely ridiculous if you are new California don't go lease from this company. We lost $80 application.

I love my apartment and the building itself is pretty nice (there are always apartment living problems), but the "spa" and "fitness center" is a nightmare. "East" is always a mess. I've heard "West" is no better. But the real problem is the staff. The regular attendants are pretty friendly, but the manager is a real piece of work. If you can avoid ever having anything to do with him, I highly recommend that route. He is rude, dismissive, and downright mean - huge chip on his shoulder, and always some sort of "I've got limited power in this particular situation, so I am going to use it to its full extent" attitude. Anytime I have had to deal with him has always been unpleasant - it has caused me to forgo the convenience of using the gym facilities in my building and get a membership at L.A. Fitness. I suggest that if you are planning on moving into "East" (or "West" for that matter) avoid the "spa" and "fitness center" completely and keep your regular gym membership - you will be glad you did.

I have asked maintenance to come for over 3 weeks now to put in another hanging rod in my closet. They told me during move-in that this was an easy fix and they just needed more rods to be shipped so they would come in a week. Fast forward 3 weeks later a maintenance man comes over and reassesses my request and tells me it will be another week before the hanging rod can be put in. When I was not home, a maintenance man came over and installed 3 shelves. I never asked for shelves and already removed the ones in that area. Now I have 6 shelves and still no hanging rod.

We moved in about 6 weeks ago and in those 6 weeks I've dealt with the noisiest most obnoxious neighbors that party until 5am AND at this very moment I'm listening to other neighbors drill and do what sounds like extensive construction at 11pm at night. I also have smoke and the smell of smoke (weed and cigarettes) coming through my vents and under the sink cabinets nearly every day. I thought it was a smoke-free property. We were sold a total lie. The people that live here have no courtesy for others. It's like a frat house.

Very confusing layout due to the lack of visible labeling on building. Difficult to have food delivered. Guards give zero information and enjoy confusing tenants, prospective renters, guests and delivery drivers. The thought of The Palazzo Communities now fill me with a lingering disgust. I would rather be subjected to fatwa then be within these gated walls.

I am a returning resident i resided there 2 years ago. Management has went down the drain. I decided to move in a penthouse location so I can have That experience and let's just say this building Management is Horrendous. I have been living here a little over two months, and the elevator is still in operable. Last week both elevators was down, so I literally had no way to get into the parking garage. My toilets have been out. It was a defective toilet therefore two toilets didn't flush in the house. The showers were clogged up and poop would come up through the showers. I pay over 5500 per month and this is what I'm dealing with For a 2 bedroo. Shenny Ramariez is poor representation for Aimco. She lack empathy and is very condescending how she deliberates. Everyone is Extremely nice until you move in then the Real comes out. Lastly theor is a couple of long-term resident who bully other residents particularly African American and Management has nothing to stop it. I am requesting a callback from Timothy or Andy.

Do not recommend at all.

This is disgusting , I woke up to my shower filled with poop and flooded with water . my entire apartment smells like poop . I pay $3200 a month for rent this is absurd, I now can not go to work because I can not shower and who wants to come home to a shower filled with poop.

Over-priced, and rent goes up EVERY year, no negotiations. Horrible leasing office staff; incompetent & no customer service skills. Not recommend these apartments to anyone. Huge waste of money. Very Disappointed.

The follow-up to our issues were met with the kind of sterile, corporate, anti-compassion that we have come to expect from this community. We tried to escape our lease just one month early so that we didn't have to experience further sewage explosions. But they couldn't understand why - their defence being "we clean it up every time"... We've since moved to a new place where everything works... The grounds are well kept... The rent is reasonable... And most importantly, the management team on the grounds are empowered to make decisions. I would be thrilled if my review deterred even just one person from living at any Aimco property. They really are a horrible corporation.

I lived here from 2003 - 2005 and not only was it a total rip-off, but once I decided to leave, they trumped up all these ridiculous charges (like having to replace the entire carpet) and basically stole my deposit. I worked at 20th Century Fox at the time and was NEVER home, so to say I barely used the place is an understatement. In fact, it's 2014 and I'm still so disgusted that I've just now decided to write the review so as to warn others. Yuck.

I'm a resident here on the penthouse level and for some reason, my review was removed. So here it is: the security guard here was robbing residents of packages and dumping them in the stairwell. I caught him, called the police and he was arrested with a large box filled with items from residents. He confessed to working with accomplices but there was no further investigation by the Palazzo. When I informed management of this, a particularly unprofessional aimco employee named Priscilla Gonzales became aggressive and started attacking me on the phone (I recorded the conversation and will send it to anyone who would like to listen to this incompetent woman who felt it was appropriate to be aggressive to a resident, just pm me if you're interested). She also told me 3 times that it would just be better if I moved out (rather than her doing something about this situation). She told me she was frustrated and getting impatient. This type of person should really not be working at the Palazzo! She compared being robbed by a security guard contracted by your building to having your car broken into by a random person and finally said that perhaps she should just start looking into me. What? Yes that happened. I don't feel that someone like this should even be interacting with residents. This just to me seemed like an defensive impertinent woman trying to threaten us in a nonsensical manner.

Kristina is just such a horrible person!!! She threatened to tow my car away even with a visitor pass!! Clearly the visitors parking is from 8am-5pm i was in between that time and with full promision to enter the building !! I was just there to do my job!! She discriminated me!!! Way before i even entered the building!!! Upper Management needs to supervise this women to do her job right with good morals !!! Made me upset this women targeting me how horrible. The staff is so rude as well !! Simply asking for directions they get mad!! Except the front gate security!! The gentleman provided me with information with respect!!

My apartment has experienced chronic sewage overflow in both my bathtub and toilet. The ceiling has also leaked in multiple places due to clogged lines, and this is only the beginning of a long list of issues I've encountered living here. The management staff is quick to "fix" the problem, until another plumbing clog occurs the next week, and to add insult to injury they only sanitized my apartment after I sent an email informing them I was moving out. The management staff seems to believe that living with these repetitive issues, and the stench that lasts for days afterwards, is totally fine and habitable. For the price of living here, you can find an option with better management in the actual city of West Hollywood. Save your money and future aggravation.

Bad Service! i don't take time to write reviews like ever, Basically they have one of the best locations in LA (palazzo west), but because of that they give minimal if any attention to their existing tenants, there are other better buildings in the Area, For Example, Broadcast center which is ironically owned by the same owner has much better service, so it must just be the management of the palazzo which is bad! Thanks!

I was a doctor at Cedars Sinai and choose to live here because of its close proximity. It is a very great location but it was one disaster after another. 1) We hired a cleaning service that left the place spotless. We let the front desk know this specifically. They said great as they had mentioned if we did this we would not have to pay for their cleaning services as long as the inspection passed. We got charged an extra $130 for cleaning. I called to enquire from customer care (which is a separate place in Denver) and was told that we got charged because we didn't provide them with a receipt of our cleaning services- this wasn't mentioned anywhere in the lease, or on the exit sheet OR by the front desk when we went to go see if there was ANYTHING else we needed to do. Straight lies and failures in communication. Also despite the fact that the place was left spotless EVERYONE pays the same amount. 2) The women's locker room constantly had mold in the steamroom and weird soap residue in the hot tub. 3) The pool was entirely not secure. People would sneak in all the time who didn't live there and nobody actually monitored it. 4) Tons of money went into random things like redoing the pool in the middle of the summer in LA (no pool for 6 months with no warning when we moved in about it), re doing all the toilets yet the elevator buttons were broken for the entire time we lived there (2 years). 5) Really silly inconveniences and rules: the gate doesn't allow you to let your friends in unless you have a local LA phone number, you arn't allowed to dry your towels on your own balcony, you aren't allowed to bring your children into the locker room even though there is no other place to easily change their clothes. Don't move into this apartment- the bottom line is that you might as well move across the street to park La Brea where you will pay at least a thousand less for the same amount of space and get way better service.

Hey James G. Please stop commenting on all of our postings saying you're going to help. All you do is contact the leasing office-- which is obviously the first thing all of us have already done. They never get back to us and you drop the ball-- leaving us in NO BETTER a situation than we were in before we posted. This place is such a sham, just like your comments. P.S.-- Right now I can barely breathe because the elevator up reeked of garbage and the courtyard always reeks of urine. THE PALAZZO IS A RAT INFESTED RIP-OFF OF A COMPLEX, THE LAST THING FROM "LUXURY APARTMENT LIVING" AS THEY FALSELY ADVERTISE. WHAT A JOKE THAT IS.

Anthill in the heart of Los Angeles

The building staff and building manager Andy are nice and so is the community however there is no security. My cars have been broken in for the third time and I can only assume that it will keep happening again. There is only one security guard at a time for 5 buildings in the community with almost no video surveillance in certain areas which explains why the person that is consistently breaking into my cars feels like he can continue messing around with total impunity ( I assume it's the same guy because of the same MO - screw driver to the lock). I am not alone in this predicament and we only requested that more cameras be installed but to no avail. But I should consider myself lucky since I only suffered economic loss while other resident have been physically attacked by intruders. In conclusion If you care for your safety and the safeguard of your property do not move here.

WARNING!!! WARNING!!!! Despite all the glitz and glamour this place offers, the security and customer service is by far the worst. We had moved into this place thinking that it is safe and secure, but to our surprise we got robbed one month after we moved in in broad daylight. The leasing office did nothing for us and did not even apologize. They would not even let us see the security camera footage to see how this could have happened, leading us to believe that it was indeed an inside job. 3 months later after this incident happened, 2 more apartments got robbed and the only thing the management had to say was to make sure both locks were locked when leaving your home. The office manager, Steve is the most unprofessional person in the office and does not offer any solutions to any of the problems we have encountered with them. He does not answer any phone calls or emails and is the rudest person. He does not deserve the title he holds and is a poor excuse for an office manager. When we came to the end of our lease, we had made arrangements to avoid paying more than our ridiculous $600 dollar /month increase for rent to find a better place to live. Upon our move out date, we were held responsible for a ridiculous charge for days that we did not occupy the apartment. After no help from the leasing office regarding this issue, we had to contact the corporate office, which still has yet to investigate the matter 2 months after the fact. It is not worth it to live in this place when managed by unprofessional, ignorant liars. Palazzo West has a much nicer management and is way more helpful in any issues you may have. Do not move to Palazzo East!!! There are much better, bigger, cheaper, quieter and brighter apartments on the westside.

We received the apartment with noisy dryer and the fireplace wasn't working at all, which they didn't know about. I wish they checked the apartment before we moved in. We're now in our second month and they didn't fix the fireplace yet. They changed the noisy dryer with another noisy one! I don't know what's wrong!

If you are looking for a place close to the city center and with its own security, you should choose this property. Even though, monthly charge is about $1,000x expensive than other apartment with similar conditions, but you would enjoy the location and general settings. However, you should not expect anything from the office of the management and it's the worse I have ever seen. They never answer the phone when they are chatting in the office, and it was almost impossible to get hold of any of them standing while standing outside and knocking their doors. We could really see you pretending to be invisible. I have lived there for 11 months, just 2 months shorter than the contract period. Due to Covid19, my move-out date was two months earlier than the leasing date. When I sent mail to the manger, he said that I must pay monthly rent for the remaining contract period before I move out. So, I asked several times how much I must pay, but I didn't get a clear answer from the manager. Thus, I only had to believe the amount that was shown on their portal. I paid whatever I owed them and left. Approximately, a couple of weeks later, the final financial report arrived by e-mail, and they took three thousand and some dollars from my deposit, which I never informed from the manager. So, I sent an e-mail asking why I am getting much less than what they owe me, and the manager said, " This will get corrected as it should have added the remainder of your lease instead of the notice fee.' Then, he manually adjusted the amount I must pay and took almost all the deposit out, leaving only 57 dollars. I noticed that the system is very unstable, and should not be trusted, and managers do not seem to care about their mistakes. If the system has a problem, the manager should apologize to customers first on their mistakes and in fact, thank to the customer who caught the problem on their system. YES of NO? Also, do not expect to see vacancy status on the portal. I was told that all the availability of the apartment will be listed on the portal at https://www.palazzo-east.com/en/apartments/residences.html. I was informed that I may get more deposit back if someone rents that apartment. However, I have been monitoring the website and I found out that my apartment was not on that portal more 10 days straight. Manager said that it is standard practice to show the vacancy of the apartment randomly and he has no control over this portal. What is the chance of your apartment is being seen to someone, if the portal does not show the full availability? Everyone does not know all the standard practices because people are coming from all over the world. Yes! It is true that all of us need to do as the Americans do because we are in United States. However, if the community has so many racial/ethnic groups in your property, you must understand the differences and act like you understood them. Because customer has not asked, it does not give you a right to blame on customers not knowing YOUR STANDARD PRACTICES. It is a pity that I had the worst experience in a place I believed to be the best place at first. Lastly, please fix your elevators, my son and wife were stuck inside of your elevators several times, and we have heard people screaming and pressing alarms a lot.

I wish I could give this place zero stars. The WORST community ever. Read all the negative reviews below. They are true, I have experienced almost everything people have written about. Don't move in here unless you want to shave a couple years off your life from stress and anxiety

Where should I start? Leasing office? Leaks on ceilings? Lack of maintenance on the common areas? Stalkers around the building? Cero security? Dirty hallways? Cockroaches? I'll try to be brief but they make it so hard. The leasing office is a mess, they do nothing about anything, even if you complain but they're so good at bullying you and threatening to evict you. They do learn how to treat and deal with people. There are leaks in the gym, and some apartments that are NEVER fixed, also flooded parking lots and apartments. The gym has 4+ machines that haven't been working for months, but do nothing about them when we pay a VERY expensive lease. The fire pit has also not been working since July. How long does it take to fix a fire pit? Elevator of building five has not been checked since 2017 according to the paper stamped in it. Stalkers everywhere and harassing married and single women yet they still renew their leases. Security? Non existent, Duke is the only decent security guard in the complex. Months ago some crazy guy trespassed the property and hit someone. A courier from a delivery company was peeing at 12 noon, right outside my apt. Last week there was dog poop all over the hallway. (Images bellow) BBC They also threatened me with starting an eviction because apparently they "know" that my dog is a restricted breed (which he isn't and we didn't know about his dna) they put me into so much stress and always bullying me with "I have proof and videos of your dog barking" but they do that to everyone! The only star that I gave them is because of the people leaving here and the incredible community we've created WITHOUT the leasing office. When someone comes to the tour around the complex, they make sure of pretending that they're a pet friendly and that they have attentive staff, which to be honest the only valuable staff here are the maintenance people.

Just another apartment complex but gloomy.

DO NOT Trust all reviews below. Most reviews are written by residents who are eager to get discount. I was one of them but failed to get the benefit. The property is well maintained. But, some staffs are not professional.

Since posting this TWO days ago, I got not one, but TWO MORE LETTERS THAT THEY PLAN TO ENTER!! That will be the sixth time they've needed to enter this month!! There is NO PRIVACY here whatsoever!!

Despite the negative reviews online we decided to pursue seeing this property. We called four days in advance to schedule to see a 3 bedroom unit on Saturday. When we arrived for our appointment there weren't any 3 bedroom units to see. Believe what you read. ...

Pretty much a nightmare from the moment we moved in. The woman who showed us the apartment made sure to point out that the complex was non-smoking and assured us that any construction or renovations would be nowhere near our unit. Besides, the walls were thick and we should not have any issues with noise. None of this could have been further from the truth. The cigarette and pot smoke wafting from other units is intrusive and constant, despite numerous complaints to management (by several tenants, not just us). The neighbors above us regularly get into loud domestic disputes through the night, even leading to the husband being arrested recently. Management is apparently completely unaware of these issues, despite, again, contacting them about the noise levels. Other grievances include: construction (which we were assured would happen nowhere near us) often happening on holidays, weekends, and before 8 am Management taking out rent from our direct deposit twice in one month. Fine, a mistake. But instead of crediting us for the following month as promised, they simply took out rent again. And then claimed they had no record of the double rent from before. We asked to discontinue direct deposit after this, and were assured that it would be stopped. It hasn't. An alarm going off in the parking garage nonstop for 18 hours. When we mentioned this to management a couple days later, they "were unaware of any such incident." Trying to get cable/internet installed was quite an ordeal, as they were unable to enter the electrical room when they arrived. Maintenance informed us that the key was lost or stolen. They did not seem to understand how this could be a problem, or particularly concerned about replacing the key. It took an extra two weeks to finally get cable/internet. I could go on. A couple isolated incidents I can understand, no one is perfect. But this is just one thing after another. And management is aggressively ignorant of any problem, with no communication among employees. We are told one thing by a leasing agent, then something completely contradictory by the property manager. It is simply exhausting. The grounds are pretty. We were suckered. Please do not make the same mistake. Rent literally anywhere else. Palazzo is a hole.

bad time here. i sent my parents here last year, i booked with my card and my parents trip was ruin . they were asked to provide my card? well i was not on that trip!! therefor they could not check in for the full days i HAD BOOKED.. Thanks for destroying there trip!!! will never stay there again. waste of time, plus this place will nickel and dime you to death.. its just so sad !! my parents luv this place.. we will no longer at all stay here again,or refer anyone

Bad place SPENCER FOR RENT AND USED MATERIALLY LOW QUALITY

The gorgeous exterior of this community drew me in as I was driving the area, hunting for apartments. The resort-style pool looked nice and I liked the Spanish theme. Went to the leasing office to request information. A male associate told me he'd find someone who could take me on a tour. Ten minutes and two cups of coffee later, I was told that no one was available. REALLY? I'll take my moolah elsewhere. If you can't make time for me as a prospective resident, I'm quite sure that you won't think much of me as a resident. Too bad. Deuces

Do not move here! they will nickel and dime you on the way out. I was a good tenant who paid on time no issues. They charge a bogus paint damage charge of 160.00. I had 4 pieces of furniture the entire time living there. they're calling 3 scuffs that could be cleaned by the cleaning crew which I paid them 150.00 to do paint damage. the apartments are expensive and they upcharge you for everything and then to use any excuse to keep portions of your security deposit is just bad form. 🙁

DO NOT LIVE HERE - understantement of the year. I lived here for 2 years. I completely agree with Takent A and Jenn H's assessment of the quality of life. Rules only seem to be selectively enforced and only when its convenient for the management. On my first week, I had a UPS package stolen from my doorstep. Managenment was completely unhelpful and rude. The rudeness seemed to be persistent as well as pervasive. Then there's the noise. The walls are so extremely thin. The tenant above me is constantly stomping on the floor at all hours of the night and day. I brought the issue to management who were unable to remedy the situation. I was told verbatim from an assistant manager that "the tenant is getting tired of our reminders." Nothing was ever done about the situation because management basically grew tired of me telling them about this extremely noisey tenant above me. It really was the prime motivator for deciding to move out Then, there is constant noise from other tenants in the courtyard from people singing or having loud conversations at all hours of the night. Very little is ever done about that. Then there's the constant short circuits that set off the fire alarms at all hours of the day and night. Nothing's ever been done to fix that. People leave dog feces in the hallways and the doggie park. Nothing is done about that. Oh, and a few times, my 12lb dog and I were pretty much malled by my neighbor's much larger dog (apparently there are no weight restrictions on dogs anymore). When I reported this to the manager, she said she was going to suggest "obedience classes." Nothing ever came of it, and we had to live out the rest of our time there evading Cujo. Other tenants make it a habit of leaving their garbage out in public - next to waste paper baskets. Nothin was done about that. Maintanence/Cleaning staff constantly make noise late at night. Nothing is ever done ablout that. Consildated Smart Systems provides the worst services and apparently because the entire building uses them, there are bandwidth issues which means you may or may not get service, especially when you need it. And forget trying to get a service appointment with them. Yet, when I gave notice that I was moving out, Alisha only wanted to schedule my inspection for times that were during my working hours. I work a 9-5 job, but apparently, that's an inconvenience for her. I was told that I didn't need to be present for the inspection. Seriously? Of course I want to be present. And finally, there is the issue of rules being made up as management goes along. When I moved out, my original movers decided not to show up. I had to scramble to find the only available movers to come the next day. When they arrived, they were refused access to the loading area because they arrived at 8AM (the only time I could get them to come) and weren't allowed in until 10am. THere was absolutely NO reason for this. Not a singly vehicle was in the area and no one would have been inconvenienced. Of course this new rule was something never communicated to anyone at any time...and I wasn't even provides a reasonable explanation for it. I was told to "call the office" at 8am on Sunday when of course no one was there...and of course the guard refused to call the building manager - because accomodation is not something that's well-regarded by management or their staff. Its ok for constant noise above my head at all hours of the day and night, loud balcony parties, dog feces, garbage in the halls...but god forbid my movers come and want to park quietly in the loading area while they pack up my apartment...apparently that's too much to be tolerated. In the end, they parked in the lot next door, packed up my things, brought them out to the loading zone and at 10am loaded the truck. Not a single tenant was inconvenience or disturbed. This is exactly how the move would have been handled with or without the truck being parked in the loading zone. All of the consternation was just entirely unecessary. I am just glad to be out of there. Don't make the same mistake I made. Go elsewhere.

Nobody contact to me even though they replied a week ago that they will contact to me shortly. That's the way how Palazzo works. This night, I catched one roaches in my unit, one in hallways. I am so sad that me and my baby are living here with roaches without any response from Palazzo.

What a mistake it was to signup for a 1-year lease at Palazzo East. BEWARE! BEWARE! If you are asian, you will constantly face passive and active racism. I signed up after this Asian sales lady showed me around. The complex is clean and beautiful, although I think it could be better at such high rent. They charge extra for little amenities, like bringing friends to the gym or $250 for additional parking spot. VERY EXPENSIVE! Rent itself is very high, almost $3000 per month for one-bedroom apartment. YIKES!! The people at the office are nice and friendly towards everyone, but the few asian residents. The residents themselves are a whole another story. I have heard on more than one occasion, of residents making fun of the very few Asian residents that live in this complex. Racist jokes and passive racism towards Asians is pervasive at Palazzo east. This is definitely NOT a friendly community for Asians. Do not be fooled by the asian sales lady who works in the office. I'd rather live across the street in Park La Brea, where the rent is half ($1900 for 2 bedroom) and I never have to deal with racism. I have asian friends who live in Park La Brea and they love it there. They also have heard stories of racism coming from Palazzo East. They have another location Palazzo West, I don't know if it is any better. IF YOU ARE ASIAN and don't want to deal with the constant racism on a daily basis; at the pool, in the elevator, in the parking garage, at the gym, at the rental office, or just in general from most residents, then DO NOT MOVE HERE. I'd love to move out now, but they charge ridiculous amounts of money to terminate the lease. Cannot wait until August, when my lease is up ... If you are White or Persian, this place will be perfect for you.

10 reasons not to live at Palazzo apartments: 1. Dog waste everywhere many residents just leave it there. 2. Dog urine regularly in lifts. 3. Dogs off their leads all the time when this is strictly forbidden, it won't be long before someone is bitten. 4. Dogs roam around the pool jumping on beds when it is strictly forbidden. 5. Pool heating has broken down twice in as many months and you are not notified until you put your toe in the water - try explaining why you can't swim to a 2 year old. 6. Pool area a wasteland after 5pm of diapers, food waste, much of it in the pool. 7. No action taken by management when a neighbor below us regularly displays violent, harassing, threatening and aggressive behavior to us, including climbing up from his balcony with a stick to try to break our windows - apartments are poorly constructed and regular living causes noise below, most people understand, many don't - we are now in the process of getting a restraining order. 8. Recent shooting and stabbing of 2 residents leaves us with a feeling of being vulnerable and unsafe. 9. Gym and spa area poorly maintained/cleaned. 10. Service requests for maintenance items that previously were sorted within 24 hours are now regularly 72 hours.

The pool and the SPA are always very dirty

Pros: -Dog-friendly -Resort-like vibe -Gate-keeper on duty 24/7 (This was like the only pro for me..) -Location is ideal (This can also be a con since it attracts the unwanted visitors) Cons: -Overall very old building, which leads to SO MANY problems -Neighbors partying ALL THE TIME (noises echoing in the courtyard) We had to call police 10 times a year to quite down -UNBEARABLE walking noises/music from neighbors This was the worse apt I lived in in terms of noise canceling -Plumbing issue (had to call a maintenance at least 5 times a year) -Roaches/Silverfish (I saw them a lot more in this apt than any other place I lived) the Roach problem is REAL.. No matter how clean your unit is, the WHOLE building is infested. -Dog poop everywhere/Ppl not picking up. You'll smell it if you live in the 1st floor -Not an ideal place to cook due to small windows which are far away from the Kitchen ( in the unit I lived ) -Some of the ppl in mgmt are very rude -Ridiculously expensive rent (which increases so much every year) relative to the poor quality of living in this place They barely provide any benefit/incentive to stay to the loyal tenants Would give zero star if I am really honest. I can't believe this place still has 2.5 star.. I highly recommend to save your money and look to different apartments.

I wish we had done more research before moving into Palazzo East. Management is horrendous and will renege on their signed agreements. I paid my rent 1 day late ONCE and they have decided that my parking concession is now forfeited for the remainder of my lease term. Nothing in my signed agreement supports this, but management will not help. Refused to connect me with supervisors, claiming everyone else was "on leave" for a month. If you like being nickel and dimed and scamed by your management company, definitely move in to Palazzo East.

We (a few neighbors) had woke up to a terrible noise at 3:15am! this new guy (moved around 3 weeks ago) has making noise since he came here (loud music etc), but tonight is a whole different thing! 3:15am, that's the hour I woke up cause of this guy, and I wish it was cause of just music. He shouted "FUCK YOU!" to himself, a few times, throwing stuff in his apt, making loud noise, and also playing loud music. I called the "back gate", he send someone, after that it was o.k, he muted for a few minutes and came back to life after a few minutes, continuing to make loud throwing stuff noise. He is crazy and sounds dangerous! who is acting like this? cursing and shouting with violence, sounds like he had a "trip". We LOVED living here, but with a baby on the way, I feel NOT SAFE AT ALL, with this crazy guy around. I want to feel there's someone responsible enough at your management that can put an end to this (make this guy leave!) cause I can't stay where I don't feel safe. I taught paying almost 3,000$ for a 1 bed will bring me to live among high quality people, I was wrong! I had better neighbors living in a regular 2k apt...

********** be awarded ****** ********Management doesn't actually do anything. it's unfortunate that this is the only way to get their attention****** This place and the people who run it get worse by the day they will promise anything but...... till you move in and then ...leave a massage on VOICE MAIL ...she /He will call you back......And then Im so sorry to hear that .....yes but nothing Happen the elevator is still Broken !!!!!! THEY DON'T GIVE A FUCK ALL THEY DO IS PROMISE LIE'S AND LIE'S This place is a ghetto !!!! The elevator broke down every other day the management use cheap company to fix it ..cheap cheap .....YES ALWAYS BROKEN OUT OF ORDER ....WALK ...WALK ..WALK AROUND THE BUILDING NO ELEVATOR.....THE PART WILL BE SOON YES..AFTER 2 WEEKSSSSSS or More ..... thats a shame !!!!!!!!!!! SEE IT YOURSELF COME VISIT DON'T LET THE INTERNET PICTURES BUY UR TRUST !!!!!! CARRY YOUR GROCERY FROM THE STAIRS OR OTHER ELEVATOR !!!!! VERY CLASSIC BUILDING AND MANAGER !!!!!!! ALL THEY DO IS DRESS NICE AND SMILE THEN .....FUCK YOU LEAVE A MESSAGE ON MY VOICE MAIL ....!!!!!!! 1.the parking garage security gate is always open and broken 2.noise cars with music at night coming in and out ...can't sleep 3.rats running all over 4.pitbull dogs are there...please say no pit-bull dogs but i guess if you have the money it buy peace .... Helloooo ( we have small kids here..... hello ) Wake up and read the lease no scary dogs and dangerous.... 5.dirty elevators frozen yogurt cups on the floor at night ..... 6.everything is extra fee... watch out and you will see it after u move in 7.they welcome you with a smile and promise promise everything till you really moved in to this getto ...then they dont give a fuck !!! 8.cheap pool furnitures...orange metal chairs 9.spa water dirty..old naked man in the jacuzzi ..yakkiieeee 10.everyone can come in to the pool (no security check) 11.residence from across the building join in the pool and spa for free....YES FREE 12.hot days forget to find a chair by the pool ....park la brea residence welcome in with no security check every one is there no room to get a chair 13.night time loud music from cars coming in and out ..BOOM BOOM BOOM MUSIC 14.manegment sucks all they care is $$$$$$$$$$$$ bring me your money 15.police is always here at night ....fighting.... Sometime shooting...drugs 16. is this the place you want your family and kids to be here...???? 17.no pool party... no bbq... no nothing all the money go to the management's 18.the gym.... everyone is welcome don't need to live here.. just walk in free gym .... no security check .....do you live here ??? Hello ...... i guess they don't give a fuck !!!! 19.over price .....and welcome to disneyland free admission ............. mickey mouse for the kids all over .....FREE SHOW rats.....rats.... running all over next to the spa area!!!!!!!!!!!!!!!! 20.Pool water always Cold !!!!! YOU Don't need to travel to Dubai....WELCOME to my island full of arabs here at the palazzo ++++ allahu akbar++++ you hear them pray !!!!!!! Now you tell me if you like to enjoy the palazzo WEST OR EAST OR NOTHING This place and the people who run it get worse by the day. 🙁 good luck section " A " soon to come GO FIND A BETTER CLASSIC PLACE FOR YOUR MONEY !!!!!!!!!!!!!!!!!! THEY ARE CHEAP HERE !!!!! I WILL TRY TO TAKE PICTURES AND UPLOAD IT HERE !!!!!! SEEEEEEE..........YOU SOON

terrible experience with all 4 people who worked on Saturday .none of them would acknowledge we were there ,let alone get up to show an apartment.too busy to show an apartment with that many vacants.seems to me that's why you have so many.never have I had this happen o us before.lazy people.ill take my money somewhere else

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

Just an update for anyone considering moving into the Palazzo, DONT MOVE THERE! I finally had to break my lease because they refused to do anything about the smoker who lived next to me and made my apartment, clothes and furniture reek of cigarette smoke and exacerbate my allergies. When I discussed this for the last time with Andrea the useless "resident relations manager" she agreed to allow me to break the lease, wrote an email confirming this along with her apologies. I gave my notice to move out per their instructions and at my walk through they assessed a standard fee for cleaning and painting and gave me a signed document stating that I would receive the remainder of my 1000.00 deposit within 21 days. 30 days later they send me a bill for more than 11,000.00 to cover the remainder of the original lease! And their response emailed to me by their incompetent useless leasing office attended Jesse was that "sorry, I should have explained better" So, please don't be fooled by the response noted on my original review from their business mgr, James G. who promised to have their VP named Didi get in touch with me. She never did, nor did he return my emails. Their home office in Colorado (who I tried to contact and left msg to complain about my living situation which were never returned) called me today to let me know they are sending the 11,000.00 bill to a collection agency. Again, this place is he most unprofessional establishment. Dangerous and ghetto. Don't be fooled by their outside appearance. Once you sign the lease they don't care about anything. They will rent to anyone (which is apparent once you see who your neighbors are) and as I mentioned before they do not even check IDs let alone employment verification.

DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!

I live at the penthouse palazzo WEST and i am paying almost $5000 monthly for the worst management ever. The people who works at the leasing office are horrible. I had to call them more than 8 times to get along with someone. Poor communication with the residents. The maintenance were great for a while then they start being as bad as the leasing office. I stayed for 4 days with no hot water.

I am moving out of here in 3 weeks and it could not come soon enough. Let's start with the management. It does not matter how many times you call or how many voicemails you leave, they will NEVER get back to you. The staff that work for the building have half a brain. Don't expect them to know the answers to any basic questions without having to run and ask someone else. The walls are paper thin. Their "security" can't do anything about noise complaints, they ask you to call the police. And if the police decide to waste their time, it's about 2 hours of waiting for them. The building has turned into a community of people that you don't want to a surround yourself with, I.e. A shooing and stabbing incident in my building. There is a reason they are offering a month free incentive... Avoid at all costs.

Predatory business practices disguised as unfixable system issues. A community of this stature and price point has no excuse for either. Get it together and be accountable. ETA: Don't bother with a long, flowery language response that amounts to "it's not our fault and we didn't do anything wrong" like you've done on the rest of your bad reviews. It's your business, it's your choice if you make things right or not.

Dont come here if you think this is a smoke free community. It is a plain lie. The manager Matthew Turner is extremely unreliable. I have been living here for a fee years paying their extremely high rent with yearly increases. For the past year there has been marijuana smoke coming into our bathroom from one of the vents. I have contacted the manager multiple times and the complaint has fallen on deaf ears. Mr Turner simply tells me that the fine print in the lease states that Palazzo cannot promise a smoke free environment. For around $4000 a month, I expect much more from this place. Stay away!

Terribly overpriced for such small rooms. Neighbours smoke despite being a smoke-free apartment and the service never help.

I have lived at the Palazzo West for almost 3 years. There is currently a leak under my carpet. I have contacted management and maintenance several times and no one has done anything about it. My tiny apartment that costs $2,675 a month now smells like mold and mildew. I would highly advise not to live in this community in which high rent does not translate to good service from community services.

I don't have one positive thing to say about this place. This is my first ever negative review I have given in 12 years of leasing apartments. It is absolutely impossible to live comfortably and to relax in this apt complex. Here are the negatives I have personally experienced. 1. 99% of the people managing the building are brain dead. They couldn't even figure out how to put my letter into outgoing mail and a $20,000 check was lost, great for business... 2. The rent is astronomical for the kind of treatment you receive and the actual apts are not that nice for what you pay. Staff is super friendly showing you the apt and signing your lease, however, they will not answer a call or respond to an issue once your lease is signed. It took my two months to speak to the GM and I called every single day. 3. They say you get use of a gym and spa included in your rent, not the case. It is always closed due to understaffing, construction, etc. I've lived here for 6 months and it has been closed about 65% of the time I have gone. 4. There is construction going on around the complex, in the complex, and in surrounding structures from 8am - 8pm, 6 days a week. (See Photo of construction literally 5 feet from my balcony) 5. They never notify us when we have a package and it is just a guessing game if we will actually get the package someone sent us. 6. The parking garage is extremely dangerous. There are accidents in the same 2 spots constantly and they have done nothing to fix the problem. 7. I woke up for work today and the water was shut off due to scheduled maintenance. By scheduled, I mean they put a note on my door 5 minutes before they shut the water off. The list goes on and on and on. I am just scratching the surface of why I cannot wait to move out of this place. In conclusion, I would rather live on a wooden raft in the middle of the Arctic ocean before I choose to live at The Palazzo again. The money you have to spend is definitely not equivalent to the level of service and apt quality you receive. Written By: Josh Heffler

I just moved from here. The main reason is because I didn't feel safe. There were many times that staff and other people tried to get into my locked apartment without my consent or prior knowledge. Some of them worked for the Palazzo and some of them did not (The Bug Man, for instance), but they all had a key. I even came home once to a maintenance person in my apartment who was not scheduled. When I complained to management, they didn't seem to see what the immediate problem was, forget the bigger picture that random vendors from all around LA are given master keys to literally everyone's apartment on grounds. They can do whatever they want with those keys. It's not safe for your body or for your things. In the same vein, the amount of times they did schedule people to work in your apartment is insane. Management makes it clear that you are just a tenant, and it is their space, not your home. No consideration is given to stop the constant entering. They'll say that they'll try to schedule you for this or that inspection (way too many) or for the work (that never actually needs) to be done, but they don't actually do it or cancel unnecessary repairs or additions. I honestly don't know how people living there now are ok with strangers coming into their space all the time, with access to their keys. Other important issues I've had while living there include: -my apartment's bathroom flooded with sewage, and I know I'm not the only one so this is a plumbing issue that hasn't been addressed. -No one (guests and deliveries) could actually find my apartment because everything on grounds looks the same. -The noise between apartments is incredibly loud, even when people are just walking -I've seen roaches and silverfish and mice on grounds I've brought up all these issues multiple times to the management. The managem is extremely useless and sometimes, flat out rude. They don't do anything to address concerns and are the corporation, AIMCO, is extremely cold. You are just a number to them, not a person. I would avoid living in the Palazzo or any place run by AIMCO like the plague. In response to the comments made by Andy: It doesn't really matter if you think that the vendors you use are reputable. The fact is, is that too many random people have access to everyone's keys. If someone broke into an apartment using a key they copied, you wouldn't even know where to begin to trace it. Not only that, those strangers are allowed to enter with the building's permission to do whatever they want around my personal things and as much as we complain, we are not allowed to stop it. Also, there were many times that consent was NOT obtained at all, yet either a vendor or member of the staff entered into my apartment. Which we both know is illegal and we both know you did. And despite the courtesy staff having maps and the buildings being labeled by extremely small numbers on signs, everyone gets lost. Also, did everyone notice he did not address the plumbing or bug issue? Probably because they know both are problems they can't talk their way out of based on pics on yelp and everyone's experiences living there. The Palazzo made my life hell and I would steer clear of living on their property or any Aimco property.

Worst management ever! One time I was late with my rent and two years later it comes up I have an eviction from Palazzo on my credit report. I was never evicted and current management is not doing anything to resolve this issue. All I need is a letter that says that I was never evicted and management at Palazzo says that they need to go through their corporate office. It has been over a week and I can't rent any place because of the eviction. Do not move into this place!

This is a week that I expect an answer. You should considered your existing customers as a priority rather than a jog trying to find new customers. My account is update daily with new amount ranging from $ 13,000 to $ 2,000 past due. I made screenshoot of daily error that appears in my account. Which makes me think of the incompetence of the people who manages the movements of the palazzo accounts, and that explains the numbers bad review on yelp. Today one more time , I lost my whole morning, has to wait a appointment that never arrives. I will do the research to find the email of the president and head of AIMCO, hoping he can take into consideration the tenants who keep the business AIMCO

Lived here for a year...at first it seems appealing -- centrally located (esp. if you work in Beverly Hills or the surrounding area) -- easy walking distance to the grove but let's talk about the complex itself: 1) the elevators were ALWAYS breaking down and NO the permits were not up to date despite what the "owner" writes under several of these reviews. On more than one occasion I would press my floor number to be stuck on the elevator and then have it randomly decide to drop me off on the top floor. (Which technically requires a key to access) 2) the gate was constantly broken.. to the point that for at least 10 of the 13 months I was there, they just left it propped open! So much for security 3) the fire alarm constantly goes off -- it was a daily occurrence and would often happen in the middle of the night. 4) management there is a joke! How are you never available to answer calls?! On top of that if you leave a message you also will not get a call back. 5) On a weekly basis some residents would just place their trash in the stairwell instead of taking it to the chute 6)Every time it would rain the parking garage would be flood. Imagine trying to leave for work but having to walk though water covering your ankles just to get to your vehicle!! 7)They made our move out process horrific and even threw away our belongings before our lease was over!! If I were you I would NOT move here unless your fresh out of college and don't mind slumming it.

My husband and I were excited to live at Palazzo. It is a beautiful property with a fantastic location. The finishes in the apartments are not as nice as our previous location...linolium floors (yuck!) mismatched appliances, etc. but we thought it was a decent trade for the amazing location and other amenities. What we found upon moving in is that palazzo is very poorly managed. You name it and palazzo management has botched it. From losing our application to the concierge losing our packages to shutting off the property's water with no notice to the residents,...the management is beyond horrible. In addition, the property started construction on Palazzo West in 2012 and it's a never ending process. There is no construction on the weekends when they do most of their tours however, during the week, the entire property is over run by construction vehicles, the elevators are monopolized by the crews and they also park in visitor parking so good luck getting anyone in to visit. The parking security gate is also left open all day so that the construction people can get in and out....apparently the security of resident vehicles and apartments is secondary. The construction is due to the "Penthouses at Palazzo" renovation effort. Once theyve remodeled the very dated penthouses, they are hoping to lease them for 5k+ FYI: what the current residents are finding is that AIMCO is issuing huge rent hikes to the current tenants in an effort to get them out and renovate the units. So if you plan to move into a penthouse unit and stay more than a year...you're going to be out of luck. While the grounds appear to be well kept, they don't do much in the way of pest control....I've called the office about rats in the gutters inside the property as well as roaches out on the grounds....pretty disgusting. The icing on this rotten from the inside cake is the cable service. The building is wired for Direct Tv only which leaves us unable to get any tv service other than direct tv. This didn't bother us until we moved in and discovered after 6 months of repair appointments, that they wired the building incorrectly (that's what the tech told us anyhow) so now we live with television service that cuts out constantly and splices in the religious channel whenever we try to watch movies on HBO. It sounds alot funnier than it is. We finally gave up on them ever fixing it and aimco couldn't care less about their residents having television service. I really miss television sigh. In a nutshell: this place glitters but it definitely isn't gold. I wouldnt renew our lease here if they offered to give us an apartment for free....it's that bad. DONT DO IT. I read all these yelp reviews with a grain of salt before we moved in and i'm telling you....it's really that bad. Look away from the light! Look away from the light!!

My unit was full of roaches. I saw them in the first day of move-in.Totally I saw 10 more roaches in my unit and hallways. I did not pay 3,000 dollars to live with roaches. At first, I was disappointed that there are roaches in this luxury apartment like palazzo east. But It was just beginning. Worst part was office. To solve this problem, I had to beg several times to office. But It was not easy to cantact with them.(My email was ignored for 4 times.) They never give me answer and gave me wrong information. After long waiting with roaches, I finally moved to another unit but I had to paid a lot of money for moving by myself and moreover I moved from remodeled unit to non-remodeled unit with SAME PRICE. It is unfair contract!!! During whole process, I was treated as black customer and never get apologies about emails, roaches and unnecessary moving.

The most terrible complex I've ever lived in! The maintenance are horrible everything so cheap and old and super expensive. People partying all night loud music,cigarettes and drugs all over the place smell like drugs store in Venice Beach. Dogs poop and pee all over the walk way and grass. The security doesn't do shit to take care of this and so the management team. Elevators not working at least 3-4 times a week!!! So for those days you have to go 10 min walk to your car or downstairs,no one care! The people that work here are not friendly at all,doesn't try to make anything better or help. Don't do it to yourself and choose other option to live in a nice lifestyle and not suffer every day.

If you are looking for security who doesn't care about your safety, this is the place for you. If you have a mold issue be prepared to wait a for anyone to care. Be prepared to spend a lot of money. Be prepared to be disrespected by the staff. This is one of the worst living experiences I've ever had. I've had a mold issue, my car stolen, harassed by other tenants and staff. It's a nightmare. Oh and let's not forget the many windows of apartments with tinfoil in the windows... so sketchy. they'll let anyone move in.

This place is awful. We lived here for a few years many years ago and it was a pleasant experience. We've been living here again for the past few months and the place is horrible. Upon move-in, practically all of our appliances were broken and needed to be replaced one by one. Our dishwasher was broken for 2 weeks. The rents are exorbitant, which makes this unacceptable. The guest parking lot is always full with Palazzo construction workers, so our visitors struggle to park. The elevators are terrible--one day, the security feature stopped working and we literally couldn't get up to our apartment for several hours due to elevators and hall doors being locked. Guards are completely ineffective. Now we've been dealing with constant cigarette smoke pouring into our apartment (in this non-smoking building). Despite a month of complaints, the smoke persists. Would never recommend this place to anyone.

The building was made so that it creates a tunnel. If you live towards the inside you can hear everything all night long. If a woman walks through with heels on she sounds like she is in your apartment. I live on the 3rd floor. Additionally I love animals but there is no control on the barking. The building is so greedy that they do not consider the tenants that do not have dogs. But since they get extra money for animals management does nothing to fix the problem. Which happens all night long and all day. Do not be a person that is self employed and work from home you will get absolutely no relief from the dog barking and noise. As far as rent, I have lived here for five years and they do not believe in not raising your rent every year by at least $100 per month. There is absolutely no loyalty.

My husband & I are current residents & we regret choosing this place as our home. We know a few of the celebs that live in the penthouses & for a fact all the attention & care goes to the penthouses. IF YOU ARE NOT A CELEBRITY OR AN IGNORANT KID WITH NO STANDARDS STAY AWAY FROM THIS PLACE. We have been here over 3 months. The noise level is outrageous because the walls are super thin. We hear EVERYTHING as if it were happening in our living room. We loose sleep every night because of the foot steps upstairs. We hear neighbors having sex, conversations that take place outside. Every door that opens shuts around our apt make our walls tremble. The quality of the appliances are crap. The light fixtures are from the 80's. They flicker & make the most annoying buzzing sound. The shower door leak water onto the floor after every shower. The sinks make gurgling sounds & dirty water has resurfaced into the sinks. Nerve wrecking! The plumbing is a huge issue including in the parking garage. Random pipes leaking water on to the cars & the garbage smell slaps you when you walk into the garage. The ventilation system is horrible. They have changed the filters however if I dust today in a few hours you will have a film of dust as if it were months since you've dusted. The employees from management, maintenance, & security are nice but they are conditioned to beat around the bush when an issue needs to be resolved. Essentially they are very apologetic & sweet but do nothing to fix the issue. I complained 2 wks after moving in & months later we are still having the same problems. After so many years of living in different apartment complex around the world this has been the worst! As I'm writing this review I am also trying to enjoy the sweet stomping noise from upstairs making my wall pics shift. Home sweet home if you enjoy this type of zoo. If you have nervous pets DO NOT TORTURE THEM BY MOVING HERE.

Has anybody else experienced a rent increase of $500+ per month in one year? We've been residents at the Palazzo West for just about a year, and we received notice that our rent is being increased by $500 PER MONTH next year. One of the rationale that was given to us for the rent hike was the fact that we would spend the same amount in moving costs anyways, so why not save ourselves the headache of moving and pay them the $6000 instead so we can stay in our apartment? Sounds pretty shady to me. This is exactly what they wrote to us: "Spending weekends packing and taking time off work is simply too much on top of your already busy life. Add in the application, admin fee, security deposit, truck rental and cleaning supplies, and the dollars really start to add up! "

The property is nice and easy to get around the city. I have lived here for over 6 years for this fact mainly. The Service dept is Great as they are on the ball with things. if you ever have an issue or need something from the office the Management is the worse i have ever seen. Usually can only get the Property manager by email. They never answer the phone even when just sitting in office and if you are not a friend or famous they could care less about you. I moved out and they had rented my place 3 days after i gave 60 day notice. they sent me a bill for $52,000 they never answered me and had to call another dept. then got adjusted and charged me the days it took for them to get ready for the move-in so they did not have to send me back deposit. They also will automatically charge you 125 for cleaning and 250 for painting even if not needed since the CA law states they can charge to get ready for move in even though they do not update the painting while you live there so normal wear and tear does not matter. It is all a racket and if your famous or date or be friends with the office you are fine as they definitely discriminate at this property and company

Leasing office is terrible ! Almost impossible to reach ! So unprofessional they only care about leasing new residents as soon as they get your money they will prioritize ew residents. They gave my parking spot to new resident even though I was living in the apartment for a year and half !!!! And paying for it without even letting me know. When you try to move out very unhelpful ! Terrible service DO NOT RECOMMEND!!!!

Before this weekend, I might have given this place 3, maybe even 4 stars. Right now I wish I could give it zero. My car was broken into and damaged in an attempted theft. Management called it an "isolated incident"... Come to find out some residents dealt this exact same situation four months ago. Someone took a screwdriver to their car locks and, at least in my case, the ignition. This happened inside our supposedly secure garage. Management has done nothing to improve security, even as LA becomes increasingly dangerous. I don't care about luxury; my main concern is safety. The cops can't do anything and management *won't* do anything. Now I'm left having to pay hundreds of dollars in repairs to my vehicle and I'm no longer comfortable living in this community. I just want to warn any prospective residents: if you care about your physical safety, perhaps this isn't the place for you.

We rented through air B and B and found out it was illegal to rent from this location as we tried to enter the pool. We understand fully that this happens but there is no reason to be belittled and treated like garage by I'm assuming the manager Andy Tanner. I was with my 70 year old parents and he told us we had 10 minutes to vacate the premises or else he was going to call the LAPD. Again, my parents are 70 years old. He screamed at myself and my parents telling us we were trespassing and we are going to be arrested if we don't hurry up. This type of behavior when I said it was inappropriate is stemmed down from the corporate office and this is how they want him to handle situations. That's one corporate office that I would stay far away from and I would stay far away from Andy as well. We are here celebrating my niece and nephews pre k graduation and he really has ruined this day for us. Hats off to you.

The apartment complex is nice, however there are always hidden "surprise" charges on top of your monthly rent. For example, you will get charged for flushing toilets!!! Yup, you heard right. I've heard the management is horrible, and although we did not live there long enough to have many interactions ourselves, we have witnessed many situations from other tenants. Our move out bill included the "surprise" charges again, including a $250 charge for "wall damage", which was one ding in the wall, that our company that came to patch up holes from mounted TVs, forgot to patch. This place is a joke.

Currently living here. Would not recommend you moving in here! They repeatedly constructing the complex, which makes the place super noisy! Awful management,Poor lifestyle and on the same time super high rent!

WARNING: This place sells itself like its some fancy place worthy of the price and full of amenities--- FALSE!!! This place has a quick turn around of randoms & countless times I've heard some serious domestic situations echoing through the halls with no security showing up. Speaking of security-- what security? Honestly, the guards at the gate are far more of an inconvenience than a security measure. The back gate, where I enter to get to building 3, was broken and wide open for a month and when they FINALLY fixed it- no ones clickers worked and nearly 2 weeks later they still can't be bothered to fix it. When I tried to get them to reprogram the remotes they switched out my remotes & then neither the exterior gate worked and then the interior parking gate wouldn't work, so I was worse off than I was before it started! Not to mention, they can't even be bothered to put your name in the call box for your guests & it's been over a year since we've lived here- calling, emailing every month only to be met with no results, just excuses and avoidance. They FORCE you into Direct TV & then the service is HORRIBLE- you pay for all the bells and whistles and they just can't deliver, but you can't switch providers because of some deal they have with a 3rd party company *which charges you again and again for coming out to "fix" things that continue to malfunction- it's a total rip off. And they don't care-- management couldn't care less that they continuously don't live up to the stated perks of being here. Once you sign your lease, it's basically a fuck you, good luck attitude behind false polite smiles of incompetent people, who don't know the first thing about how to make this a safe and convenient residence that lives up to the list of perks you think you get for paying the price. Oh, and the WORST PART... They can come into your apartment whenever they want, to do whatever they want, whether your home or not, whether you agree to have something done on a day where you can be there-- NOPE. Just constant notes saying "Hey we're letting you know we're gonna bust into your apartment to do 'upgrades' *which you don't ever see* at such & such a date/time." PERIOD. They don't care about your schedule, your privacy, your security. They couldn't care less. Just give us your money & fuck you. OHHHH and did I mention the constant sound of sirens & vacuums that surround your every waking moment. Don't worry, that's free. Lastly, after not living up to the list of things you pay for, they raise your rent every year... more than the 5% allowed by law & ride your ass for months leading up to the lease being up, wanting you to commit to staying, or let them show off your apartment while your gone to potential new buyers. No one stays here for long because it's secretly a semi-shady environment with no consideration given by management to live up to their listed amenities.

Been a resident here for a few months and this place is not worth it - regret moving here. Noisy, noisy and smelly, smelly. Smells like an old bar from the 90's with cigarette stench coming from all over the place. Had to wash all our clothes on a few occasions since the smoke from (cigarettes and other) comes in from vents, cracks and windows. Did I mention noisy? Also finishes are mediocre - if you check this place just check the showers (cheap plastic). We've complained to management for months and they really don't seem to care - avoid our calls and ignore the problem. DO NOT MOVE HERE !!!!

The Palazzo management will always tell you that they will get back to you and won't. Despite Palazzo's comment on my review, they have yet to get in touch with me about their in-room water fall blunder immediately before my moveout. For details about my two years at the Palazzo West, please refer to the actual review. I will not initiate the contact, since I had been talking to their managemetn office, written in the survey, and also tried to contact corporate to no avail. Looking back, dog feces in the apartment floor at least three times left for over 20 hours despite calling in, too. Attentive, they are not.

2 years ago I was seduced by the look and amenities offered at The Palazzo West at Park La Brea and became a resident. In the beginning I was very satisfied with the way the property conducted business. However with the change of managers (more than once) I am sorry to say I can't wait for my lease to end in March. The once offered amenities that I enjoyed have been taken away altogether with no warning or reduction in my rent. The managements story is they can't afford to offer the amenities any longer that I am still paying for....EXCUSE ME? However the property still maintains fresh flowers in the rental office...seasonal flowers all over the property and is REPAINTING the entire property along with retiling the water features . The property is more about attracting new residents than keeping the residents it already has happy. BEWARE !!!! You can't judge a book by it's cover.

As a long time renter I was excited to move in. The leasing staff are great, but they don't live there & know nothing about the living situation. Rats, ants and cockroaches. The fire alarm for an hour while you try to work is a joke. If they tell you it is ok to use vapor cigarettes it is a lie. I specifically asked Shawniece & then was told it was a 250 fine once I was in. Spa is lovely but the people working there are just so so. Constantly changing their policies. If you are looking for a nice luxury rental go elsewhere. Seriously you do not want to rent here. Best day there was finally leaving. Edit - I forgot the construction. Always, all the time. It is generally loud there but every 5 days there is some new issue that requires earth movers or dump trucks for concrete. It is truly awful

Hard to give more than 1 star when every time it rains we have our tubs filled with the building sewage. In two years and a half here we also had problems with the stoves (to be replaced), washer and drier (to be fixed), dishwasher (fixed multiple times), the balcony (flooded) and I think that's enough for $4,000 a month for a 2bd 2 bath. Btw rent was increased 9% at contract expiration, but well...at least luxury living right?!?

I asked about the price of a unit advertised and the price was not what on their website. A bit of a bait and switch. Also they said range but their available date wasn't . Be careful the price changes the minute they meet you. If you bait and switch can't do business with you. Concern if that is even legal a different price advertised. Example apt Perugia 3-127 for 2460 and they quote in person 2513 for Sept 1. What a ripoff !

I actually feel like it is my duty to warn others of some of the blatant issues of this complex, especially those involving safety. The landscaping and the apartments are nice, the amenities are great, but once you live here for a month or two, you'll see it is not a nice place to live at all. -The elevators rarely work -The garage floods with sewage every time it rains and sometimes when it doesn't - Maintenance enters your apartment whenever they want, including when you fill out the service form with an option to call you before they show up for the appointment. They don't even knock, just use a key, doesn't matter if you're indisposed (which happened to my wife. NOT happy about this at all). -Speaking of entering into your apartment, they give out keys to vendors to go into your apartment alone, including but not limited to: the exterminator (which you'll need, more on that below), cable companies, workers for things that break outside of regular maintenance staff's capabilities. If you're ok with complete strangers who have not been background checked by AIMCO (the management company) not only having access to your apartment, but access to your KEY where they can MAKE COPIES, I think you're living in a utopian dreamworld where people only do the right thing. This is absolutely not ok for either privacy or safety. - Bugs. A lot, and everywhere, including the spa where they recently put up signs saying "closed for fumigation" (not even smart enough not to put that on the sign) -Constant fire alarms. Clearly they are trying to remedy this issue in a cheap manner because they are continually testing them and have to enter the apartments to see if their new systems are working very often. With a young child, I do not have confidence that there are adequate fire safety measures taken here. -Paper thin walls where you can hear your neighbors' full conversations -Loud Gardening very early in the morning -The door handles come off -The lights all buzz and flicker before they come on I've heard the management team jokingly refer to this building as section 8. I'm paying over $4,000 a month. I don't think that's funny. The staff is completely unprofessional, and AIMCO is the face of corporate greed. Sign a lease here at your own risk.

BEWARE Management will constructively evict you. They have a 3x month termination fee in the contract. They won't help you because they want you to pay the termination fee. Then they can re-rent your apartment and double-dip the lease for 3 months. BEWARE

They're the worst place you can move in please look for a better option. They will milk you and they have the idea that they will milk every single Arab. They broke into my car twice and the safety there is worst than downtown la. I was there for one year I saw people get shot and stabbed. Someone broke into my car twice and they knew who it was and they didn't share it. They didn't even cooperative with the police. Trust me don't put you and your loved ones in danger.The community is so unsafe I lived at the penthouse floor but people had access to my apartment they tried to break into it and the management didn't care. It's a place for people that do drugs and illegal activities I've seen that happen in the management doesn't care because they pay the rent so if you want to move in please move in somewhere safe that your family cannot be in danger I was a victim of this place twice and that's why I moved out and then they said that they're going to give me my deposit but they never did. They will lie to you all you want that's what they are liars liars and cheaters please watch out for your friends and family

Have heard multiple accounts (with proof) that this place charged people rent for monthes after they moved out!! Sketchy, would definitely watch out for this place.

In reference to the other posting, I was also seduced into moving into the Palazzo West. The building offers a great pool, security/doorman, and resort like amenities. ( well they did... classes at the gym you now have to pay and they cut out other perks too) However living here is not quite the resort dream. Due to apparent reduced budgets, hallways/elevators are often dirty and the front office is completely not effective, not efficient, and completely rude. Complaints and concerns or neighbor issues go on deaf ears. They care more about attracting new people then retaining their current tenants. They really do not care and try to use a scare tactic and act like they taking care of business. They don't take care of business and they are not fabulous and act very common very crass and very rude. The units are "new" feeling but the staff here and the poor maintenance will result in one few tenants shortly. Best plus is the pool and doorman/security resource. Worst: Attitude of staff and cleanliness issues.

BEWARE! READ ALL BELOW! SCAM COMPANY! I AM OUT $1100 for wasting my time and energy on this poorly managed company with employees who have no prior training and no ethics. Andy Tanner will belittle you via email so have fun with that, but don't let his rude communication via email make you think you're in the wrong because a true leader of a company would do their best to fix any issue regardless of the situation. He prides himself on customer service, but I have a chain of emails that would make people cringe coming from a person who leases apartments... I'm sorry, but I don't want people to ever go through the nightmare that I have had this week with AIMCO employees and Palazzo East Apartments. Don't let the "luxury" amenities trick you and read previous yelp reviews before setting up a tour here because there's so many BETTER places in Los Angeles that will be respectful and act ethically. please read below. $1100 charge straight to their account and it will almost be an entire week without receiving my money back. They make you wait an apparent 10 days after "application" for money they fail to tell you they are taking before being approved. Has anyone seen their brochure? It says $1000(on approved credit) and they claim they don't mislead? Only getting $1000 back because we did an "application" that was "denied" that costs $100. The manager could not even send me confirmation that I approved this charge, but threatened me with saying he'd contact local law enforcement because I am making this up? They never sent us any confirmation that our application even existed by the way. Most apartments send immediate documentation..we would know we got a place just as expensive down the street the next day with the same credit, same income, just the two of us with no hassle or unauthorized charges. Luckily, we could scrape together money for an actual holding deposit that was not taken prior to approval, but I'm still waiting on my hard earned money that should have never been taken in the first place from Aimco. Can you imagine if every apartment took $1000 without telling you or having youl you Ty sign your signature while applying for an apartment without disclosing that in the beginning of the application. I would have left had I known! Message me for more details on my experience with terrible management and attacks via email from Aimco's supposed "manager" who fake advertises that he first No credit ran or verified, 0 documentation sent to us regarding anything about our "denied application" that the manager said he would expose because I said I'd be telling my large LA network about this place. That actually happened. It is actually comical that a leasing manager would say that. I'm not ashamed of a denied application nor was that ever the issue. I am actually relieved that I dodged a bullet with this apartment complex and Aimco! For the record, incase Aimco still wants to email attack me- all I wanted was my money back, but they are taking their sweet time when it's been sitting in their account all week. Funny how that works right? ? Message me for questions! GOOD LUCK! Stay away from Palazzo!! I promise you. This place will not get any better as long as they have employees who act like you're beneath them.

Update. Tonight I came home to find someone else parked in my spot. The one that Palazzo charges you extra for. When I alert security, they tell me I have to park in guest parking and that's basically all they can do. Like I said, they really don't care about the residents satisfaction. Also forgot to mention that there is a big insect issue here. I see spiders in my place all of the time. Saw a big one in a huge web in the hallway yesterday. The INDOOR hallway.

This place is the biggest ripoff of all time. If it wasn't for the kind maintenance and cleaning crew I would've moved out. I can't even get them to mail my security deposit to the correct name and this is after 4 phone calls and 4 emails. AIMCO is simply a joke. Their average employee lasts about two weeks. Follow ups are nonexistent. Don't live here

Front Gate are very rude. I came to visit friends (been coming for a whole year now) and every time they are acting like it's a JAIL!!!!! HORRIBLE PEOPLE IN THE FRONT GATE. ARE YOU GUYS KIDDING ME. my friends want to move out because of you