Palazzo East

Despite the negative reviews online we decided to pursue seeing this property. We called four days in advance to schedule to see a 3 bedroom unit on Saturday. When we arrived for our appointment there weren't any 3 bedroom units to see. Believe what you read. ...

Just another apartment complex but gloomy.

Do not move here! they will nickel and dime you on the way out. I was a good tenant who paid on time no issues. They charge a bogus paint damage charge of 160.00. I had 4 pieces of furniture the entire time living there. they're calling 3 scuffs that could be cleaned by the cleaning crew which I paid them 150.00 to do paint damage. the apartments are expensive and they upcharge you for everything and then to use any excuse to keep portions of your security deposit is just bad form. 🙁

As a multi year tenant I whole heartedly agree with the negative reviews. This breaks my heart to see one of the most respectful and best neighbor's I've had possibly move because of their issues living here and yet building trying to raise their rent $500! I myself have had sewage in my sinks, rats chew through my patio doors and leave feces all behind my couch and more. Don't get me started on the elevators which keep me in a constant state of anxiety every time I get in them. Not good for someone with anxiety disorder I assure you. Plus all the amenities we once enjoyed are going away or costing money. I only stayed due the love of some neighbor's (who many have reached a level of frustration and are moving out) and my dog and frankly being too busy to look for something new. But this is a ridiculous tragedy to see such great tenants who have lived here for so many years get bamboozled into having their rent raised a ridiculous amount. This place is falling apart. They seem to care more about getting deep pocket tenants who care little about keeping up a nice property and abiding by the rules then those that truly want to be here and create a great and safe community. We have seen wicked courtyard fights, shootings, more smokers (In what I supposed to be a smoke free complex) then I can count. It's time to step up the game palazzo. And I don't mean by redoing the apartments and charging home rent prices for them. Do right by your tenants or you'll all continue to see major backlash from current residence who all talk and are feeling the same.

This is a week that I expect an answer. You should considered your existing customers as a priority rather than a jog trying to find new customers. My account is update daily with new amount ranging from $ 13,000 to $ 2,000 past due. I made screenshoot of daily error that appears in my account. Which makes me think of the incompetence of the people who manages the movements of the palazzo accounts, and that explains the numbers bad review on yelp. Today one more time , I lost my whole morning, has to wait a appointment that never arrives. I will do the research to find the email of the president and head of AIMCO, hoping he can take into consideration the tenants who keep the business AIMCO

Worst apartment in the world!!!! Management here is horrible ! Please do not even contemplate living here ! You will be paying close to 2,700$ for 800 sq feet and will receive nothing but an old apartment unit, terrible kitchen cabinets (slams when you close them), old bathroom etc Countless times I had ROACHES in the unit and had to vacant for over one week (lost all of my food in my fridge and pantry) given they had to fumigate the premise. Once I had the fire alarm go off and the help line asked me to answer a survey after the call when I was panicking. We had to terminate our lease early and management made sure to screw us of every dollar from our security deposit! Do not expect to see a penny of it after you move out ! They will charge for paint, cleaning and the person doing the inspection will grind you for everything and say the apartment is not to Palazzo standards (BS) - the apt is in terrible condition! Luckily i took pictures of when i moved in !!!! Stay away !!!!

Terrible office/administrative staff. Yes, it's beautiful, with central geographic location but that's when the good stuff ends. I don't mind paying the expensive rent. What I do mind is how they withdrew rent from my bank account TWICE by accident, and 5 calls and 1 month later have still not reimbursed me. The remote controls to the gates stopped working (twice), and there were no replacement for weeks because they ran out of remotes?! The gardening staff is terrific, but unfortunately, manicured lawns and flower beds do not justify 2500 for a 1 bedroom. I don't know if it's the change in management in recent years that has brought on this incompetent and bad office staff, but something has got to change.

There are so many things wrong with this place, but one of the worst offenses is their continual lack of regard for privacy. I have been a renter for twenty two years and I have never experienced anything like this. I am friends with my neighbors, and we have all agreed that AIMCO completely abuses their right to enter into the units. On average, they enter into the apts three times a month, and at the most (so far) it has been ELEVEN TIMES a month. I don't know what it's for except for services that I don't want (AT&T - which gives AIMCO kickback), and "improvements" that we never see. They also enter to constantly check the fire alarms or service them. My guess is they're too cheap to install something that actually works. I don't like strange men coming into my space and working constantly. They even go into the closets. It is unreasonable and intrusive. Speaking of management's lack of regard for privacy, it has trickled down to the maintenance staff who also enter whenever they want. They illegally enter units and I have been told "oops, wrong apartment" after they used a key to open my door while I was home. Management also gives your key out to random vendors. The AT&T guys that were installing fiber in the building had my key.. WHY? The security guards, as nice as they are, don't do anything. They watch all the cars go in and out of the gates and don't check them to see if they live there. Some actually look like they're pretending they don't see people driving into the gate who don't belong. The whole privacy and security situation is unsettling. The security gates have also been broken and wide open for weeks at a time for people to come in and out as they please. With the amount of issues involving shootings and murders here, you would think they would be more careful. Another completely unsettling thing about the management here is that they are completely aware of things wrong with the building, but chose not to fix them. For example, there is something wrong with the plumbing here. The garage pipes leak sewage (I saw the AIMCO person try and dispute someone else's review that had that in it, but it is true, I have seen the pipes labeled SEWER leaking MULTIPLE TIMES), and every apartments' sinks flood with sewage at one point or another. Management is completely aware of this, yet no action is taken to fix or prevent it. Scroll through the reviews, you will see pictures of backed up sinks. It recently happened to me and it is absolutely disgusting. The management team doesn't respond to e-mails or phone calls, or even pick up their phones at all for that manner. Don't get conned into a lease here. It is pretty on the outside, but once something arises that shouldn't be happening and you bring it to AIMCO, you will see that you are treated like crap. They act like they're doing a favor by taking your money. And you work hard for your money, so you should live somewhere where you'll be treated with some respect for spending it. Yelp should make zero stars an option just for this place! *In response to George's comments* I am VERY UNFORTUNATELY a lease holder and have in fact received all of the of emails about the fire alarms. I also have ELEVEN emails and notices in one month about entering my apartment for fire alarms, at&t installations, and various other things. So please do not assure me of anything false, especially when I have proof. If anyone is interested in seeing those ELEVEN notices for entry, please message me. Also in regards to "the exact opposite of my thinking"... let's be honest here, there is a reason that the fire installations needed to happen. What we had before did not work (alarms constantly going off at all hours of the day and night), and since cheaping out is aimco's MO, yes, I am thinking that these new ones won't be top of the line either. About entering my closets for BOTH fire sprinklers and at&t installation, it was NOT COMMUNICATED to me. I was communicated that it would be happening, not that it would be as intrusive as it was. Also, what code is there for a yearly fire sprinkler inspection? None. You get a cheaper rate for your insurance at the expense of your residents' privacy. But you don't care, you can save a buck! And yes, the CRIMES I mentioned happened years ago, one by a non resident on grounds. Since then, the "courtesy attendants" who are apparently not security (lol) even though they respond to noise complaints and the ones that do their jobs (ie Sam), actually check cars going in and out of the gates, have been even more lax since the violent gun crimes. George, stop trying to deflate the comments by residents. We are on the ground level and have proof for our claims. We have all gone to the management multiple times for complaints before posting on public forums. Our concerns are not addressed or mostly, even acknowledged, and then we are basically called liars by you. Not a good look, George. Not good PR at all, aimco.

Kristina is just such a horrible person!!! She threatened to tow my car away even with a visitor pass!! Clearly the visitors parking is from 8am-5pm i was in between that time and with full promision to enter the building !! I was just there to do my job!! She discriminated me!!! Way before i even entered the building!!! Upper Management needs to supervise this women to do her job right with good morals !!! Made me upset this women targeting me how horrible. The staff is so rude as well !! Simply asking for directions they get mad!! Except the front gate security!! The gentleman provided me with information with respect!!

My husband and I were excited to live at Palazzo. It is a beautiful property with a fantastic location. The finishes in the apartments are not as nice as our previous location...linolium floors (yuck!) mismatched appliances, etc. but we thought it was a decent trade for the amazing location and other amenities. What we found upon moving in is that palazzo is very poorly managed. You name it and palazzo management has botched it. From losing our application to the concierge losing our packages to shutting off the property's water with no notice to the residents,...the management is beyond horrible. In addition, the property started construction on Palazzo West in 2012 and it's a never ending process. There is no construction on the weekends when they do most of their tours however, during the week, the entire property is over run by construction vehicles, the elevators are monopolized by the crews and they also park in visitor parking so good luck getting anyone in to visit. The parking security gate is also left open all day so that the construction people can get in and out....apparently the security of resident vehicles and apartments is secondary. The construction is due to the "Penthouses at Palazzo" renovation effort. Once theyve remodeled the very dated penthouses, they are hoping to lease them for 5k+ FYI: what the current residents are finding is that AIMCO is issuing huge rent hikes to the current tenants in an effort to get them out and renovate the units. So if you plan to move into a penthouse unit and stay more than a year...you're going to be out of luck. While the grounds appear to be well kept, they don't do much in the way of pest control....I've called the office about rats in the gutters inside the property as well as roaches out on the grounds....pretty disgusting. The icing on this rotten from the inside cake is the cable service. The building is wired for Direct Tv only which leaves us unable to get any tv service other than direct tv. This didn't bother us until we moved in and discovered after 6 months of repair appointments, that they wired the building incorrectly (that's what the tech told us anyhow) so now we live with television service that cuts out constantly and splices in the religious channel whenever we try to watch movies on HBO. It sounds alot funnier than it is. We finally gave up on them ever fixing it and aimco couldn't care less about their residents having television service. I really miss television sigh. In a nutshell: this place glitters but it definitely isn't gold. I wouldnt renew our lease here if they offered to give us an apartment for free....it's that bad. DONT DO IT. I read all these yelp reviews with a grain of salt before we moved in and i'm telling you....it's really that bad. Look away from the light! Look away from the light!!

Pros: -Dog-friendly -Resort-like vibe -Gate-keeper on duty 24/7 (This was like the only pro for me..) -Location is ideal (This can also be a con since it attracts the unwanted visitors) Cons: -Overall very old building, which leads to SO MANY problems -Neighbors partying ALL THE TIME (noises echoing in the courtyard) We had to call police 10 times a year to quite down -UNBEARABLE walking noises/music from neighbors This was the worse apt I lived in in terms of noise canceling -Plumbing issue (had to call a maintenance at least 5 times a year) -Roaches/Silverfish (I saw them a lot more in this apt than any other place I lived) the Roach problem is REAL.. No matter how clean your unit is, the WHOLE building is infested. -Dog poop everywhere/Ppl not picking up. You'll smell it if you live in the 1st floor -Not an ideal place to cook due to small windows which are far away from the Kitchen ( in the unit I lived ) -Some of the ppl in mgmt are very rude -Ridiculously expensive rent (which increases so much every year) relative to the poor quality of living in this place They barely provide any benefit/incentive to stay to the loyal tenants Would give zero star if I am really honest. I can't believe this place still has 2.5 star.. I highly recommend to save your money and look to different apartments.

I am a returning resident i resided there 2 years ago. Management has went down the drain. I decided to move in a penthouse location so I can have That experience and let's just say this building Management is Horrendous. I have been living here a little over two months, and the elevator is still in operable. Last week both elevators was down, so I literally had no way to get into the parking garage. My toilets have been out. It was a defective toilet therefore two toilets didn't flush in the house. The showers were clogged up and poop would come up through the showers. I pay over 5500 per month and this is what I'm dealing with For a 2 bedroo. Shenny Ramariez is poor representation for Aimco. She lack empathy and is very condescending how she deliberates. Everyone is Extremely nice until you move in then the Real comes out. Lastly theor is a couple of long-term resident who bully other residents particularly African American and Management has nothing to stop it. I am requesting a callback from Timothy or Andy.

Do not believe the hype. This building is made of paper. You can hear every single sound your neighbor makes. If you live below someone that does not respect the fact that they live in a building and not a house, you are screwed. (the rents are higher than a mortgage), the management will NOT help you. You will be hard pressed to get the "Habitability peaceful quiet enjoyment" that you are entitled to by California law. The fire alarms go off at any hour of the day frequently. A neighbor of mine experienced the person living above her throw his GARBAGE on to her balcony every night; management did nothing. Many of the people that reside @ The Palazzo are self entitled. I've witnessed these people be incredibly rude to the the front gate security too many times to count. These security people are the sweetest hard- working people at The Palazzo. If you have an unusually loud disrespectful neighbor and you complain in-person and in writing enough times, management might offer to relocate you to another apartment, but even with that huge hassle it's still a crap shoot. If your neighbors are courteous (Nice people live there too), you still can hear their washing machine, garbage disposal, music and conversations. The apartments on the top floor do not have the same layout as the floors below them. If you're on the 3rd floor.. the penthouse's kitchen is placed over your bedroom. You'll hear the washer while you sleep. You will hear people walking (kitchen's don't have carpet), and If they're heavy footed your paintings will fall off of the wall. These way-too- expensive apartments are cheaply built. If you do try and relax in the spa, guess what? It is located directly under the gym and you will hear weights dropping during your massage!!!! The Palazzo is a pretty dump. I lived in Manhattan most of my life, so I am not precious about loud noise. This place was ridiculous. I know nobody builds anything as solid as a pre war building anymore, but even the worst post war tenement has more insulation than the HELLazzo! Unless your corporation is paying your rent here for a few weeks -short stay only- don't get a lease here. You will rue the day you move into this place.. Don't do it.

constant noise complaints even when I'm out of town. the managers are so dumb they don't even bother looking into it just harass the residents

I was a resident for four years, and saw the quality of living go from just acceptable to completely AWFUL. My candid opinion is that everyone should STAY AWAY FROM THIS PLACE! Management is unresponsive and ineffective. Here are just a few examples. I was in building 3, and my neighbors got to the point where they woke me up almost every weekend at 2AM or 3AM - and management did NOTHING. Management did nothing about dogs taking dumps in the hallway, neighbors leaving garbage lying around, or for that matter any other problem. I wasn't able to use my balcony almost the entire time I was there because my neighbors were chain smokers. All of these things could have been handled, except that management NEVER helped with anything unless you chased them down repeatedly. Even with the things that are totally in their control. For example, I have proof that I paid my rent on time (management even admitted in writing that I paid my rent on time), but their records are still wrong. The final straw was when it took TWO months for me to get my security deposit back after I moved out. I finally wrote to the CEO of their parent company (AIMCO), telling him I was going to sue his company: that was the ONLY reason why they finally gave me my money. Don't be fooled by the nice facilities and apartments. Management is HORRIBLE, incompetent, and will do NOTHING to help you unless you write to their CEO. Finally - to be fair, if you're 20 or 30 something, single, and into partying this is probably the right place for you because you probably won't care about the things that management is suppose to do. Good luck! BTW - Carol W. of the Palazzo Communities, don't bother annoying me with your canned response. You guys had FOUR years to make a good impression and never bothered then.

********** be awarded ****** ********Management doesn't actually do anything. it's unfortunate that this is the only way to get their attention****** This place and the people who run it get worse by the day they will promise anything but...... till you move in and then ...leave a massage on VOICE MAIL ...she /He will call you back......And then Im so sorry to hear that .....yes but nothing Happen the elevator is still Broken !!!!!! THEY DON'T GIVE A FUCK ALL THEY DO IS PROMISE LIE'S AND LIE'S This place is a ghetto !!!! The elevator broke down every other day the management use cheap company to fix it ..cheap cheap .....YES ALWAYS BROKEN OUT OF ORDER ....WALK ...WALK ..WALK AROUND THE BUILDING NO ELEVATOR.....THE PART WILL BE SOON YES..AFTER 2 WEEKSSSSSS or More ..... thats a shame !!!!!!!!!!! SEE IT YOURSELF COME VISIT DON'T LET THE INTERNET PICTURES BUY UR TRUST !!!!!! CARRY YOUR GROCERY FROM THE STAIRS OR OTHER ELEVATOR !!!!! VERY CLASSIC BUILDING AND MANAGER !!!!!!! ALL THEY DO IS DRESS NICE AND SMILE THEN .....FUCK YOU LEAVE A MESSAGE ON MY VOICE MAIL ....!!!!!!! 1.the parking garage security gate is always open and broken 2.noise cars with music at night coming in and out ...can't sleep 3.rats running all over 4.pitbull dogs are there...please say no pit-bull dogs but i guess if you have the money it buy peace .... Helloooo ( we have small kids here..... hello ) Wake up and read the lease no scary dogs and dangerous.... 5.dirty elevators frozen yogurt cups on the floor at night ..... 6.everything is extra fee... watch out and you will see it after u move in 7.they welcome you with a smile and promise promise everything till you really moved in to this getto ...then they dont give a fuck !!! 8.cheap pool furnitures...orange metal chairs 9.spa water dirty..old naked man in the jacuzzi ..yakkiieeee 10.everyone can come in to the pool (no security check) 11.residence from across the building join in the pool and spa for free....YES FREE 12.hot days forget to find a chair by the pool ....park la brea residence welcome in with no security check every one is there no room to get a chair 13.night time loud music from cars coming in and out ..BOOM BOOM BOOM MUSIC 14.manegment sucks all they care is $$$$$$$$$$$$ bring me your money 15.police is always here at night ....fighting.... Sometime shooting...drugs 16. is this the place you want your family and kids to be here...???? 17.no pool party... no bbq... no nothing all the money go to the management's 18.the gym.... everyone is welcome don't need to live here.. just walk in free gym .... no security check .....do you live here ??? Hello ...... i guess they don't give a fuck !!!! 19.over price .....and welcome to disneyland free admission ............. mickey mouse for the kids all over .....FREE SHOW rats.....rats.... running all over next to the spa area!!!!!!!!!!!!!!!! 20.Pool water always Cold !!!!! YOU Don't need to travel to Dubai....WELCOME to my island full of arabs here at the palazzo ++++ allahu akbar++++ you hear them pray !!!!!!! Now you tell me if you like to enjoy the palazzo WEST OR EAST OR NOTHING This place and the people who run it get worse by the day. 🙁 good luck section " A " soon to come GO FIND A BETTER CLASSIC PLACE FOR YOUR MONEY !!!!!!!!!!!!!!!!!! THEY ARE CHEAP HERE !!!!! I WILL TRY TO TAKE PICTURES AND UPLOAD IT HERE !!!!!! SEEEEEEE..........YOU SOON

We moved in about 6 weeks ago and in those 6 weeks I've dealt with the noisiest most obnoxious neighbors that party until 5am AND at this very moment I'm listening to other neighbors drill and do what sounds like extensive construction at 11pm at night. I also have smoke and the smell of smoke (weed and cigarettes) coming through my vents and under the sink cabinets nearly every day. I thought it was a smoke-free property. We were sold a total lie. The people that live here have no courtesy for others. It's like a frat house.

I am a current resident at the Palazzo; I've been here for 1 year and 9 month. Signing a lease at this property has been one of the biggest mistakes I could have made. When being toured around the property before signing, I was promise quality services, and upscale apartments. You would expect that for $3250 a month right? Well wrong... A lot of the apartments here have cockroach problems. I started seeing roaches a few months into living here. I've had them for 9 months now, this summer I also saw cockroach in the sauna (the men sauna is always in maintenance), that's disgusting! The management told us it's an isolated incident, but after speaking to the pest control company they use, the Palazzo has many units with pest problems (liars). The pest control has been coming once a week, and the problem has only gotten worse. I bring a housekeeper twice a week to clean the apartment and the problem still persists. After battling with the leasing and management office, they brought a team here to flip the apartment. STILL NO DIFFERENCE! The management even told us we can change apartment unites without breaching the contract. When the leasing agent showed us an available unit; it was smaller, and almost $400 more expensive per month. Are you kidding me? Way to keep us tied into a shitty apartment... We've been paying 40k a year to live in pure shit. The floors aren't real wood, windows and doors are cheap, the air-conditioning in the bedrooms aren't strong, and their gym/spa facilities aren't very clean. I chose the palazzo for the amenities and to feel as if I were in a hotel but for the price you pay to live here the amenities are not worth it. I rather pay the same price for beautiful apartment elsewhere in Los Angeles and chose The Palazzo because I thought they were good, but after living in LA a while, I realized there are dozens of residents that provide a higher standard of service for CHEAPER! If you're looking for something luxurious worth your money, STAY AWAY FROM THE PALAZZO! Lastly most importantly at place like the Palazzo you would except the Management to respond promptly to emails or phone calls at the price your paying for service, the service is horrible and good luck getting a respond from management unless you go knocking at there door trying to find them when there roaming around doing nothing.

My husband & I are current residents & we regret choosing this place as our home. We know a few of the celebs that live in the penthouses & for a fact all the attention & care goes to the penthouses. IF YOU ARE NOT A CELEBRITY OR AN IGNORANT KID WITH NO STANDARDS STAY AWAY FROM THIS PLACE. We have been here over 3 months. The noise level is outrageous because the walls are super thin. We hear EVERYTHING as if it were happening in our living room. We loose sleep every night because of the foot steps upstairs. We hear neighbors having sex, conversations that take place outside. Every door that opens shuts around our apt make our walls tremble. The quality of the appliances are crap. The light fixtures are from the 80's. They flicker & make the most annoying buzzing sound. The shower door leak water onto the floor after every shower. The sinks make gurgling sounds & dirty water has resurfaced into the sinks. Nerve wrecking! The plumbing is a huge issue including in the parking garage. Random pipes leaking water on to the cars & the garbage smell slaps you when you walk into the garage. The ventilation system is horrible. They have changed the filters however if I dust today in a few hours you will have a film of dust as if it were months since you've dusted. The employees from management, maintenance, & security are nice but they are conditioned to beat around the bush when an issue needs to be resolved. Essentially they are very apologetic & sweet but do nothing to fix the issue. I complained 2 wks after moving in & months later we are still having the same problems. After so many years of living in different apartment complex around the world this has been the worst! As I'm writing this review I am also trying to enjoy the sweet stomping noise from upstairs making my wall pics shift. Home sweet home if you enjoy this type of zoo. If you have nervous pets DO NOT TORTURE THEM BY MOVING HERE.

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

Avoid living here at all costs. I was a resident of the Palazzo East for a year and a half during which time there were constant headaches, problems, and up-charges, with the nightmare continuing post-move out. This is not a "luxury" community; this is a poorly maintained and shoddily built scam: - the buildings are very noisy and police officers are a frequent presence - there is constant cigarette smoking despite the no-smoking policy - the gates and elevators are always broken - there are dog feces everywhere - the community is a cess pool of Airbnb parties Worst of all, the management company will try and scam you at every turn with fraudulent charges. Rebakah Larson and Jared Webb are two particularly terrible employees at Aimco that are both unresponsive and committed to perpetuating illegal and fraudulent activity.

This place has actually gotten worse. Here is what $3200 gets you for a 1 bedroom in the middle of a pandemic: - Dog pee in the stairwell (see picture below... I took this last week) - Rude and racist staff. There are definately different resident rules based on your race/nationality. I will say this feedback excludes the repair and cleaning staff. They are lovely! - Inconsiderate neighbors that make working from home unbearable due to loud banging and stomping pretty much all day everyday - Lost and delayed packages. The package locker system (parcel pending) has always been a nightmare. 9 times out of 10 your packages will just be left on the floor for anyone to take. - Unresponsive and rude community manager - Random fire alarms in the middle of the night Let's just say I can't wait for my lease to end so I can move out. Also ... Aimco please don't feel the need to respond to my post. I've reached out directly several times about these issues and nothing is ever resolved.

Do not move here and save your money! This place is far from luxury and it's essentially dangerous. All of the permits are expired for the elevators, the property smells like feces and urine and there is mold growing in my unit. The assistant manager named Chrissy is rude and degrading. She spoke down to me over the phone when I expressed my complaints and options to get out of my lease. Spare your money and find somewhere else to live. I wouldn't recommend anyone to live here! Shame on the Palazzo East! Let me out of my lease!!!!!!!!

The property is nice and easy to get around the city. I have lived here for over 6 years for this fact mainly. The Service dept is Great as they are on the ball with things. if you ever have an issue or need something from the office the Management is the worse i have ever seen. Usually can only get the Property manager by email. They never answer the phone even when just sitting in office and if you are not a friend or famous they could care less about you. I moved out and they had rented my place 3 days after i gave 60 day notice. they sent me a bill for $52,000 they never answered me and had to call another dept. then got adjusted and charged me the days it took for them to get ready for the move-in so they did not have to send me back deposit. They also will automatically charge you 125 for cleaning and 250 for painting even if not needed since the CA law states they can charge to get ready for move in even though they do not update the painting while you live there so normal wear and tear does not matter. It is all a racket and if your famous or date or be friends with the office you are fine as they definitely discriminate at this property and company

Has anybody else experienced a rent increase of $500+ per month in one year? We've been residents at the Palazzo West for just about a year, and we received notice that our rent is being increased by $500 PER MONTH next year. One of the rationale that was given to us for the rent hike was the fact that we would spend the same amount in moving costs anyways, so why not save ourselves the headache of moving and pay them the $6000 instead so we can stay in our apartment? Sounds pretty shady to me. This is exactly what they wrote to us: "Spending weekends packing and taking time off work is simply too much on top of your already busy life. Add in the application, admin fee, security deposit, truck rental and cleaning supplies, and the dollars really start to add up! "

Been a resident here for a few months and this place is not worth it - regret moving here. Noisy, noisy and smelly, smelly. Smells like an old bar from the 90's with cigarette stench coming from all over the place. Had to wash all our clothes on a few occasions since the smoke from (cigarettes and other) comes in from vents, cracks and windows. Did I mention noisy? Also finishes are mediocre - if you check this place just check the showers (cheap plastic). We've complained to management for months and they really don't seem to care - avoid our calls and ignore the problem. DO NOT MOVE HERE !!!!

Do not move here! they will nickel and dime you on the way out. I was a good tenant who paid on time no issues. They charge a bogus paint damage charge of 160.00. I had 4 pieces of furniture the entire time living there. they're calling 3 scuffs that could be cleaned by the cleaning crew which I paid them 150.00 to do paint damage. the apartments are expensive and they upcharge you for everything and then to use any excuse to keep portions of your security deposit is just bad form. 🙁

I have lived in the Palazzo west (building 6240) for 2 years. The only reasons I stayed that long is because it's a lot of work to move out and the location was pretty convenient (Grove, Farmer's market, pretty close to everything, lots of restaurants on 3rd street etc...) When I decided to move there I was impressed by how nice it was from the inside and the model apt I saw was amazingly decorated. But when I moved there, they didn't even show me the apt before officially moving in. They said someone was living there. Therefore, I did not realize that the apt received NO SUNLIGHT AT ALL until about 2 weeks after I moved in. MANY of the apt in this building are shaded all year long because of the trees outside and how the building is facing. In addition to the NO SUN Light problem (which gave me bad allergies because my furniture and everything was rotting in the dark) I WOULD BE UP ALL NIGHT some nights because of THE EXTREMELY LOUD NEIGHBORS. These buildings are FULL OF IDIOT PARTY PEOPLE who scream on top of their lungs on their balconies in the middle of the night. I would call the front gate and notify them but that didn't stop the party people from being obnoxiously loud. In addition, THE WALLS AND CEILING are SUPER THIN so I could hear the next door neighbors' alarm clock and the neighbor above's every foot step when I was trying to sleep. The apts there are super over priced. I moved out about a months ago to a HOUSE in VENICE that is much much nicer and that is cheaper than the penthouse condos at Palazzo. I still haven't gotten my security deposit. I just called twice and the guy in charge is too busy to deal with me (which triggered me to write this review). Another super annoying thing is that I could never have guests over because it would take them 15 minutes to find my apt. ALSO the apt I was in HAD NO CELL PHONE RECEPTION FROM VERIZON OR ATT so I had to get a landline. And I paid for the fastest internet service but it was fairly slow. The management of the palazzo can get away with a lot because of their location and how they look from the outside but people have to know the truth about this place.

I lived at the Palazzo in 2013. After my year lease, I couldn't be happier moving out. The walls are paper thin, I could hear my neighbors entire conversation since we shared living room walls. Bugs every where! I always had silverfish in my bathroom and kitchen. My neighbor moved out because of cock roaches, but I never had them. My apartment was so dark, I would never know the time of day. After they tried to increase my rent $300/month and with their convincing "it's cheaper to stay and not pay for movers", I was out. Don't get sold from their model apartment. It will be nothing like you expect.

I was live 3 year East palazzo.l like location and apt .but menager is rude .garden and spa very dirty .securty persons very helpfull.

DO NOT Trust all reviews below. Most reviews are written by residents who are eager to get discount. I was one of them but failed to get the benefit. The property is well maintained. But, some staffs are not professional.

Dont come here if you think this is a smoke free community. It is a plain lie. The manager Matthew Turner is extremely unreliable. I have been living here for a fee years paying their extremely high rent with yearly increases. For the past year there has been marijuana smoke coming into our bathroom from one of the vents. I have contacted the manager multiple times and the complaint has fallen on deaf ears. Mr Turner simply tells me that the fine print in the lease states that Palazzo cannot promise a smoke free environment. For around $4000 a month, I expect much more from this place. Stay away!

The building staff and building manager Andy are nice and so is the community however there is no security. My cars have been broken in for the third time and I can only assume that it will keep happening again. There is only one security guard at a time for 5 buildings in the community with almost no video surveillance in certain areas which explains why the person that is consistently breaking into my cars feels like he can continue messing around with total impunity ( I assume it's the same guy because of the same MO - screw driver to the lock). I am not alone in this predicament and we only requested that more cameras be installed but to no avail. But I should consider myself lucky since I only suffered economic loss while other resident have been physically attacked by intruders. In conclusion If you care for your safety and the safeguard of your property do not move here.

The worst service I have ever had in my life. I've accidentally locked up my bathroom door and I've requested the service to open it. It's been 3 hours now and no one is showing up. I'm calling them for 10 times now, every time I call them they say we can not do something about it, you just gotta wait. Are they joking or what??? I regret so hard that I have a leasing contract for 1 year for this stupid place. really wanna move out now. Just learn how to serve properly your current residents before taking $3000 (least expensive one) monthly lease from people.

We received the apartment with noisy dryer and the fireplace wasn't working at all, which they didn't know about. I wish they checked the apartment before we moved in. We're now in our second month and they didn't fix the fireplace yet. They changed the noisy dryer with another noisy one! I don't know what's wrong!

Don't even think about it!! I was staying in a corporate apartment at the Palazzo, and I couldn't wait to leave. Before moving here, I thought I might want to stay. Unfortunately, the place is nothing like the website (kudos to the web designer). Cellular service is abysmal, and I have two phones (one personal; one for work). I couldn't get any service on AT&T and barely a bar on Verizon. Calls dropped constantly - daily. If the phone did manage to ring, I had to run out to the balcony to answer the call, but every single time the phone would still drop mid-call. It's like the Palazzo exists in some sort of cellular black hole. Read other reviews - everyone has the same problem with cell phones there. The place is filthy, smells of marijuana, and the appliances are all mismatched and cheap. I would give Zero Stars - so the one star I'm forced to give is really too high.

We came in today to see the apartment at 11am for our confirmed appointment... we even arrived early. The security wouldn't let us in, we called the apartment leasing office, managers, etc. and no one responded... so we couldn't even see the complex. No one tried to help us and we were basically told to leave when we had an appointment confirmed for 11am... email confirmation and all. We're taking this as a sign to stay far, far away. What a mess...

Didn't enjoy my time here at all. Aimco managed properties are the worst. The leasing office was a joke, elevators were constantly not working, and despite having a gate to get in, plenty of people could drive right in. I do not recommend signing a lease here. Stay away.

I wish I could give this place zero stars. The WORST community ever. Read all the negative reviews below. They are true, I have experienced almost everything people have written about. Don't move in here unless you want to shave a couple years off your life from stress and anxiety

The Palazzo management will always tell you that they will get back to you and won't. Despite Palazzo's comment on my review, they have yet to get in touch with me about their in-room water fall blunder immediately before my moveout. For details about my two years at the Palazzo West, please refer to the actual review. I will not initiate the contact, since I had been talking to their managemetn office, written in the survey, and also tried to contact corporate to no avail. Looking back, dog feces in the apartment floor at least three times left for over 20 hours despite calling in, too. Attentive, they are not.

I'm a resident here on the penthouse level and for some reason, my review was removed. So here it is: the security guard here was robbing residents of packages and dumping them in the stairwell. I caught him, called the police and he was arrested with a large box filled with items from residents. He confessed to working with accomplices but there was no further investigation by the Palazzo. When I informed management of this, a particularly unprofessional aimco employee named Priscilla Gonzales became aggressive and started attacking me on the phone (I recorded the conversation and will send it to anyone who would like to listen to this incompetent woman who felt it was appropriate to be aggressive to a resident, just pm me if you're interested). She also told me 3 times that it would just be better if I moved out (rather than her doing something about this situation). She told me she was frustrated and getting impatient. This type of person should really not be working at the Palazzo! She compared being robbed by a security guard contracted by your building to having your car broken into by a random person and finally said that perhaps she should just start looking into me. What? Yes that happened. I don't feel that someone like this should even be interacting with residents. This just to me seemed like an defensive impertinent woman trying to threaten us in a nonsensical manner.

DO NOT LIVE HERE - understantement of the year. I lived here for 2 years. I completely agree with Takent A and Jenn H's assessment of the quality of life. Rules only seem to be selectively enforced and only when its convenient for the management. On my first week, I had a UPS package stolen from my doorstep. Managenment was completely unhelpful and rude. The rudeness seemed to be persistent as well as pervasive. Then there's the noise. The walls are so extremely thin. The tenant above me is constantly stomping on the floor at all hours of the night and day. I brought the issue to management who were unable to remedy the situation. I was told verbatim from an assistant manager that "the tenant is getting tired of our reminders." Nothing was ever done about the situation because management basically grew tired of me telling them about this extremely noisey tenant above me. It really was the prime motivator for deciding to move out Then, there is constant noise from other tenants in the courtyard from people singing or having loud conversations at all hours of the night. Very little is ever done about that. Then there's the constant short circuits that set off the fire alarms at all hours of the day and night. Nothing's ever been done to fix that. People leave dog feces in the hallways and the doggie park. Nothing is done about that. Oh, and a few times, my 12lb dog and I were pretty much malled by my neighbor's much larger dog (apparently there are no weight restrictions on dogs anymore). When I reported this to the manager, she said she was going to suggest "obedience classes." Nothing ever came of it, and we had to live out the rest of our time there evading Cujo. Other tenants make it a habit of leaving their garbage out in public - next to waste paper baskets. Nothin was done about that. Maintanence/Cleaning staff constantly make noise late at night. Nothing is ever done ablout that. Consildated Smart Systems provides the worst services and apparently because the entire building uses them, there are bandwidth issues which means you may or may not get service, especially when you need it. And forget trying to get a service appointment with them. Yet, when I gave notice that I was moving out, Alisha only wanted to schedule my inspection for times that were during my working hours. I work a 9-5 job, but apparently, that's an inconvenience for her. I was told that I didn't need to be present for the inspection. Seriously? Of course I want to be present. And finally, there is the issue of rules being made up as management goes along. When I moved out, my original movers decided not to show up. I had to scramble to find the only available movers to come the next day. When they arrived, they were refused access to the loading area because they arrived at 8AM (the only time I could get them to come) and weren't allowed in until 10am. THere was absolutely NO reason for this. Not a singly vehicle was in the area and no one would have been inconvenienced. Of course this new rule was something never communicated to anyone at any time...and I wasn't even provides a reasonable explanation for it. I was told to "call the office" at 8am on Sunday when of course no one was there...and of course the guard refused to call the building manager - because accomodation is not something that's well-regarded by management or their staff. Its ok for constant noise above my head at all hours of the day and night, loud balcony parties, dog feces, garbage in the halls...but god forbid my movers come and want to park quietly in the loading area while they pack up my apartment...apparently that's too much to be tolerated. In the end, they parked in the lot next door, packed up my things, brought them out to the loading zone and at 10am loaded the truck. Not a single tenant was inconvenience or disturbed. This is exactly how the move would have been handled with or without the truck being parked in the loading zone. All of the consternation was just entirely unecessary. I am just glad to be out of there. Don't make the same mistake I made. Go elsewhere.

This place is the biggest ripoff of all time. If it wasn't for the kind maintenance and cleaning crew I would've moved out. I can't even get them to mail my security deposit to the correct name and this is after 4 phone calls and 4 emails. AIMCO is simply a joke. Their average employee lasts about two weeks. Follow ups are nonexistent. Don't live here

Front Gate are very rude. I came to visit friends (been coming for a whole year now) and every time they are acting like it's a JAIL!!!!! HORRIBLE PEOPLE IN THE FRONT GATE. ARE YOU GUYS KIDDING ME. my friends want to move out because of you

It is 8 in the evening and I am sitting here in my apartment, basically an ashtray, not enjoying my self at all, my neighbors can't stop smoking, between the marijuana and cigarettes it has become unbearable. My mouth is dry, my couch and clothes smell like I am a smoker, and my apartment that I pay an exorbitant amount to live in smells like an ashtray. I have complained 10. 20. 30 times already about my neighbors and smoking weed and cigarette violations have been proven a ridiculous amount if times yet, they haven't been evicted , like they are supposed to be after multiple violatiins, just fined a few dollars, like it means anything to fine a resident who can afford a 10 thousand dollar apt, a couple bucks. Do not move here if you value your health. Getting out as fast as I van when lease is up.

Worst management ever! One time I was late with my rent and two years later it comes up I have an eviction from Palazzo on my credit report. I was never evicted and current management is not doing anything to resolve this issue. All I need is a letter that says that I was never evicted and management at Palazzo says that they need to go through their corporate office. It has been over a week and I can't rent any place because of the eviction. Do not move into this place!

If you are looking for a place close to the city center and with its own security, you should choose this property. Even though, monthly charge is about $1,000x expensive than other apartment with similar conditions, but you would enjoy the location and general settings. However, you should not expect anything from the office of the management and it's the worse I have ever seen. They never answer the phone when they are chatting in the office, and it was almost impossible to get hold of any of them standing while standing outside and knocking their doors. We could really see you pretending to be invisible. I have lived there for 11 months, just 2 months shorter than the contract period. Due to Covid19, my move-out date was two months earlier than the leasing date. When I sent mail to the manger, he said that I must pay monthly rent for the remaining contract period before I move out. So, I asked several times how much I must pay, but I didn't get a clear answer from the manager. Thus, I only had to believe the amount that was shown on their portal. I paid whatever I owed them and left. Approximately, a couple of weeks later, the final financial report arrived by e-mail, and they took three thousand and some dollars from my deposit, which I never informed from the manager. So, I sent an e-mail asking why I am getting much less than what they owe me, and the manager said, " This will get corrected as it should have added the remainder of your lease instead of the notice fee.' Then, he manually adjusted the amount I must pay and took almost all the deposit out, leaving only 57 dollars. I noticed that the system is very unstable, and should not be trusted, and managers do not seem to care about their mistakes. If the system has a problem, the manager should apologize to customers first on their mistakes and in fact, thank to the customer who caught the problem on their system. YES of NO? Also, do not expect to see vacancy status on the portal. I was told that all the availability of the apartment will be listed on the portal at https://www.palazzo-east.com/en/apartments/residences.html. I was informed that I may get more deposit back if someone rents that apartment. However, I have been monitoring the website and I found out that my apartment was not on that portal more 10 days straight. Manager said that it is standard practice to show the vacancy of the apartment randomly and he has no control over this portal. What is the chance of your apartment is being seen to someone, if the portal does not show the full availability? Everyone does not know all the standard practices because people are coming from all over the world. Yes! It is true that all of us need to do as the Americans do because we are in United States. However, if the community has so many racial/ethnic groups in your property, you must understand the differences and act like you understood them. Because customer has not asked, it does not give you a right to blame on customers not knowing YOUR STANDARD PRACTICES. It is a pity that I had the worst experience in a place I believed to be the best place at first. Lastly, please fix your elevators, my son and wife were stuck inside of your elevators several times, and we have heard people screaming and pressing alarms a lot.

Lived here for a year...at first it seems appealing -- centrally located (esp. if you work in Beverly Hills or the surrounding area) -- easy walking distance to the grove but let's talk about the complex itself: 1) the elevators were ALWAYS breaking down and NO the permits were not up to date despite what the "owner" writes under several of these reviews. On more than one occasion I would press my floor number to be stuck on the elevator and then have it randomly decide to drop me off on the top floor. (Which technically requires a key to access) 2) the gate was constantly broken.. to the point that for at least 10 of the 13 months I was there, they just left it propped open! So much for security 3) the fire alarm constantly goes off -- it was a daily occurrence and would often happen in the middle of the night. 4) management there is a joke! How are you never available to answer calls?! On top of that if you leave a message you also will not get a call back. 5) On a weekly basis some residents would just place their trash in the stairwell instead of taking it to the chute 6)Every time it would rain the parking garage would be flood. Imagine trying to leave for work but having to walk though water covering your ankles just to get to your vehicle!! 7)They made our move out process horrific and even threw away our belongings before our lease was over!! If I were you I would NOT move here unless your fresh out of college and don't mind slumming it.

I moved in 3 days ago. Just moved to LA and my daughter is helping me. We toured the apartments, was shown one apartment. I asked to see the actual apartment I would receive. After following our agent walking in 4 inch heels, we arrived to my current apartment 20 minutes later and the agent couldn't open the door, said she forgot the right key. I choose to put a deposit down based on the appearance of the apt. I saw, my daughter had to get to work. I needed the apt. immediately because my son was moving into a new apt and could not keep his cat. I signed the lease and paid $1400 deposit, $3080 for initial rent due. This was classic bate and switch. My current apt. has worn & dirty carpet, scratched cabinets, cabinet doors that are slanted, mothball and mold smell in the closet, broken toilet, permanent water stains on the faucets, scratched refrigerator door. During the inspection tour I asked if I should follow Nicole and she said she was just checking to see if everything works. She turned the tv on, checked the water and a few other things. I was asked to sign a paper which now I know was the official inspection report. Needless to say none of the problems were listed. It is my fault that I signed papers without reading them, but I was in a hurry because of family problems. When I moved in the day after signing the lease the TV did not work because the batteries had been removed. The next day I reported the problems to the community manager. She promises to replace the carpet with hardwood flooring. The maintenance manager promises to fix the cabinet doors. I am hoping these promises will be met, but I am angry that they would rent an apt in this shape. I am not sure what my rights are if they do not fulfill their promises. Be careful.

The most terrible complex I've ever lived in! The maintenance are horrible everything so cheap and old and super expensive. People partying all night loud music,cigarettes and drugs all over the place smell like drugs store in Venice Beach. Dogs poop and pee all over the walk way and grass. The security doesn't do shit to take care of this and so the management team. Elevators not working at least 3-4 times a week!!! So for those days you have to go 10 min walk to your car or downstairs,no one care! The people that work here are not friendly at all,doesn't try to make anything better or help. Don't do it to yourself and choose other option to live in a nice lifestyle and not suffer every day.

Pretty much a nightmare from the moment we moved in. The woman who showed us the apartment made sure to point out that the complex was non-smoking and assured us that any construction or renovations would be nowhere near our unit. Besides, the walls were thick and we should not have any issues with noise. None of this could have been further from the truth. The cigarette and pot smoke wafting from other units is intrusive and constant, despite numerous complaints to management (by several tenants, not just us). The neighbors above us regularly get into loud domestic disputes through the night, even leading to the husband being arrested recently. Management is apparently completely unaware of these issues, despite, again, contacting them about the noise levels. Other grievances include: construction (which we were assured would happen nowhere near us) often happening on holidays, weekends, and before 8 am Management taking out rent from our direct deposit twice in one month. Fine, a mistake. But instead of crediting us for the following month as promised, they simply took out rent again. And then claimed they had no record of the double rent from before. We asked to discontinue direct deposit after this, and were assured that it would be stopped. It hasn't. An alarm going off in the parking garage nonstop for 18 hours. When we mentioned this to management a couple days later, they "were unaware of any such incident." Trying to get cable/internet installed was quite an ordeal, as they were unable to enter the electrical room when they arrived. Maintenance informed us that the key was lost or stolen. They did not seem to understand how this could be a problem, or particularly concerned about replacing the key. It took an extra two weeks to finally get cable/internet. I could go on. A couple isolated incidents I can understand, no one is perfect. But this is just one thing after another. And management is aggressively ignorant of any problem, with no communication among employees. We are told one thing by a leasing agent, then something completely contradictory by the property manager. It is simply exhausting. The grounds are pretty. We were suckered. Please do not make the same mistake. Rent literally anywhere else. Palazzo is a hole.

Very confusing layout due to the lack of visible labeling on building. Difficult to have food delivered. Guards give zero information and enjoy confusing tenants, prospective renters, guests and delivery drivers. The thought of The Palazzo Communities now fill me with a lingering disgust. I would rather be subjected to fatwa then be within these gated walls.

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

I have lived here for almost a year so I am updating my review. In short, I am moving out as soon as my lease expires. I hate this place. Everything I said in my previous review still stands with the following additions: 1. Rats and Flies. Like I said in my previous review, the pest problem still exists. Pest control came by multiple times but could not fix the problem. There are rats in my patio & window sill EVERY NIGHT. Rats made holes in my patio furniture & theres so much rat shit I never go out my patio or open the windows at nighttime. A SWARM OF FLIES everywhere. I had pest control come out multiple times and at one point the office staff called me and said "you keep putting the same request!" Well its because the problem hasn't gone away?! And also the residents are charged with "pest control" fee? 2. Impossible Management. People at the office are rude and not helpful. Most them are very lazy and seem like they hate to be there. Always on their iphones and quick to dismiss your concerns. Working staff (cleaning & maintenance) are amazing though. Every time you call the office with a question or concern, you will be rerouted multiple times, only to be given a different number which they never answer (and mailbox is full). They call themselves a "luxury" apartment, but do not operate like one. I have never lived in such an apartment that is THIS difficult to deal with. The management is pretty much my main reason for moving out. 3. Plumbing Issues. I have one of the more upgraded units (Naples Premier) but the cosmetic upgrades and new appliances could not help with the issues related to the old structure of the building. I have had so many plumbing issues which even til this day have not been fixed even after multiple maintenance visits (also it sucked because we have a newborn at home and did not want people entering our home during the peak Covid times. We had to live with so many problems). Some of the more serious problems were: tub leaking and flooding the bathroom (had the mats soaked and had me cleaning the whole bathroom which sucked), bathroom sink backing up and disgusting residue and food scraps from upstairs kitchen coming up the sink MULTIPLE TIMES (exhausted a whole bottle of Clorox spray), and the hallway flooding. 4. Noise Issues. The building must be really old because I can hear my upstairs neighbor's dog walking. I unwillingly learned so many things about my upstairs neighbor. The worst thing is that my neighbor likes to wake up in the middle of the night and use the restroom which always wakes up my newborn. Noise proof is the worst I have ever seen. Their rent is definitely not justified for the quality of the structure. 5. Ridiculous Fees. Apparently, they require a 60-day notice to move out and if you give notice anywhere later than 60days prior, you are charged the same amount as your rent with what it's called an "insufficient notice fee." Meaning if you give your notice just one day short of two months prior, to move out when your lease expires, you have to pay a day's rent for giving the notice "only" 59 days prior to your lease expiration. This is charged even if you don't actually occupy the unit for an extra day. I gave my move out notice one month and a half prior to my lease expiration date and was charged $1,545.33 as an insufficient notice fee! A $1,545 fee for giving a 45 day advance notice! Customarily, a 45-day notice is considered more than sufficient as many other apartments only require a month advance notice. They pretty much charge you for a unit you no longer occupy so that they make money off a vacant unit all whilst the unit is either getting ready for the next tenant (biz cost) and available to rent out. Even if they rent out the unit soon enough, this money is not returned to you because remember, this is a "penalty" for giving the notice late and not a cost they actually incur. I think is predatory and unconscionable business practice. 6. Utilities. Expect your utilities to double when you live here. Don't know why but water & sewer is a lot more here than other apartments in the area when each unit has its own water meter. You are charged with various fees by the community. My rent is $3,600 and with utilities (those charged by the community), I pay about $4,000 a month. It sucks that this apartment could be an amazing community given its prime location, but the management is just ughhhh. I am so happy to finally move out and not deal with rats and the management.

Nobody contact to me even though they replied a week ago that they will contact to me shortly. That's the way how Palazzo works. This night, I catched one roaches in my unit, one in hallways. I am so sad that me and my baby are living here with roaches without any response from Palazzo.

I live at the penthouse palazzo WEST and i am paying almost $5000 monthly for the worst management ever. The people who works at the leasing office are horrible. I had to call them more than 8 times to get along with someone. Poor communication with the residents. The maintenance were great for a while then they start being as bad as the leasing office. I stayed for 4 days with no hot water.

The pool and the SPA are always very dirty

Imagine paying around $3500 for a one bedroom and now you have to pay for guest parking. What makes it worse is that in the email they make it sound like it was our idea as a community for them to do this. Move here if you don't mind being nickel and dimed for basic needs.

Hey James G. Please stop commenting on all of our postings saying you're going to help. All you do is contact the leasing office-- which is obviously the first thing all of us have already done. They never get back to us and you drop the ball-- leaving us in NO BETTER a situation than we were in before we posted. This place is such a sham, just like your comments. P.S.-- Right now I can barely breathe because the elevator up reeked of garbage and the courtyard always reeks of urine. THE PALAZZO IS A RAT INFESTED RIP-OFF OF A COMPLEX, THE LAST THING FROM "LUXURY APARTMENT LIVING" AS THEY FALSELY ADVERTISE. WHAT A JOKE THAT IS.

I asked about the price of a unit advertised and the price was not what on their website. A bit of a bait and switch. Also they said range but their available date wasn't . Be careful the price changes the minute they meet you. If you bait and switch can't do business with you. Concern if that is even legal a different price advertised. Example apt Perugia 3-127 for 2460 and they quote in person 2513 for Sept 1. What a ripoff !

BEWARE Management will constructively evict you. They have a 3x month termination fee in the contract. They won't help you because they want you to pay the termination fee. Then they can re-rent your apartment and double-dip the lease for 3 months. BEWARE

#NAME?

Had one of your residents nearly run me over with their car, then threatened me with a weapon near the south driveway entrance. There's no security camera to have tracked the incident. Went to leasing office to address this and the girls in the office just gave blank stares no apologies and just said we have no control over what our residents say.

I don't have one positive thing to say about this place. This is my first ever negative review I have given in 12 years of leasing apartments. It is absolutely impossible to live comfortably and to relax in this apt complex. Here are the negatives I have personally experienced. 1. 99% of the people managing the building are brain dead. They couldn't even figure out how to put my letter into outgoing mail and a $20,000 check was lost, great for business... 2. The rent is astronomical for the kind of treatment you receive and the actual apts are not that nice for what you pay. Staff is super friendly showing you the apt and signing your lease, however, they will not answer a call or respond to an issue once your lease is signed. It took my two months to speak to the GM and I called every single day. 3. They say you get use of a gym and spa included in your rent, not the case. It is always closed due to understaffing, construction, etc. I've lived here for 6 months and it has been closed about 65% of the time I have gone. 4. There is construction going on around the complex, in the complex, and in surrounding structures from 8am - 8pm, 6 days a week. (See Photo of construction literally 5 feet from my balcony) 5. They never notify us when we have a package and it is just a guessing game if we will actually get the package someone sent us. 6. The parking garage is extremely dangerous. There are accidents in the same 2 spots constantly and they have done nothing to fix the problem. 7. I woke up for work today and the water was shut off due to scheduled maintenance. By scheduled, I mean they put a note on my door 5 minutes before they shut the water off. The list goes on and on and on. I am just scratching the surface of why I cannot wait to move out of this place. In conclusion, I would rather live on a wooden raft in the middle of the Arctic ocean before I choose to live at The Palazzo again. The money you have to spend is definitely not equivalent to the level of service and apt quality you receive. Written By: Josh Heffler

Don't live here. Management and the rules sucks. Lots of regulations and very sensitive "long time" tenants.

The apartment complex is nice, however there are always hidden "surprise" charges on top of your monthly rent. For example, you will get charged for flushing toilets!!! Yup, you heard right. I've heard the management is horrible, and although we did not live there long enough to have many interactions ourselves, we have witnessed many situations from other tenants. Our move out bill included the "surprise" charges again, including a $250 charge for "wall damage", which was one ding in the wall, that our company that came to patch up holes from mounted TVs, forgot to patch. This place is a joke.

Worst gate keeper I have ever seen. Can't even speak proper English and trying to act like he's the boss of the whole building? No management AT ALL. WORST direction guidance ever. Makes both deliveries and tenants REALLY frustrated. Hollywood worse level of management

TLDR: Zero soundproofing in the floors and ceilings. Third floor apartment bedrooms are directly below penthouse kitchens/living areas, and you will be kept awake if they stomp/bang around all night. Shenny has zero empathy, is deeply condescending and patronizing, ignores emails, refuses to respond in writing, and refuses to put me in contact with the company who owns the property. Andy ignores all of my emails and is never around. Maintenance enters the apartment unannounced on totally different days than scheduled, even while I'm sleeping. - Very soon after moving in, it became clear that there is zero soundproofing between the floors and ceilings. I can hear loud banging, scraping, dragging, and stomping on the ceiling, at all hours of the day and night. These noises are so loud that I can hear them while wearing foam earplugs with a 32 db NRR and running multiple white noise machines. These noises occur on a near nightly basis, going till 3 am or later and starting up again as early as 5 or 6 am. This is a clear violation of legally mandated quiet hours and has caused me severe sleep deprivation that damaged my mental and physical health and performance at work. Over the course of ten months I have filed noise complaints through the resident portal, and I also have sent video and audio recordings of the noises directly to Shenny. The noises haven't stopped, and my complaints and questions have been mostly ignored and the situation has not been resolved by management. One early morning during quiet hours, I was woken up by the sound of loud hammering on my bedroom ceiling. I can't imagine what was happening up there, but it sounded like a literal hammer. A day or two later, I was forced out of bed when water started pouring through the same area of my bedroom ceiling, flooding my bed and floor. Afterwards, I went to the management office to talk to Shenny. I asked her if the building could please investigate the source of the noises, the hammering, and now the flooding, but she dismissed my concerns and made it clear that they only cared about the damage to the property. I re-iterated that this suspicious activity had been going on for months, that it was getting steadily worse, and that if this wasn't addressed by management, next time it might be even worse and destroy my stuff. Shenny then looked me in the eye, smirked, and said "that's what (renter's) insurance is for". Of course, no investigation or action was ever taken by her or management, and the loud, late-night noises continue regularly. I've filed more complaints, and most of them never even received a response from Shenny. I've continued to make it clear how significantly this is disturbing my sleep, and the negative effects it's having on my physical and mental health. I eventually went back to the office and brought more recordings to share in person, but Shenny began gaslighting me. She told me that these were normal living noises and were not violations of quiet hours. When I pointed out that these noises stopped me from sleeping and occurred regularly during the legally mandated quiet hours, she said that my upstairs neighbor just has a "different sleep schedule" and that I'd have to "live with it". When I asked for her to tell me that in writing, she stared at me blankly for a moment and then refused. I followed up that discussion with emails with detailed, specific questions about the situation, and she ignored and refused to answer nearly every single one. I'm now stuck in limbo because Shenny is now ignoring every single one of my emails and resident portal complaints. I have not heard a word from her since. Andy has not responded to a single email. My upstairs neighbor continues to violate quiet hours without consequence. Also, maintenance does not care what day you schedule work for, and shows up and enters the apartment on any random day without any warning. They did this to me, and entered my apartment on the wrong morning while I was sleeping. That was not a one-off event, they have shown up on the wrong day other times as well.

Do not move here. When we move out I will update this post and list all of the reasons but just trust me and don't do it. Living on the penthouse level I have been extremely upset by a myriad of things. I have yet to encounter one tenant who has anything good to say about the buildings, the upkeep, and especially the management. Plus side? Living near the grove. That's it.

I was a doctor at Cedars Sinai and choose to live here because of its close proximity. It is a very great location but it was one disaster after another. 1) We hired a cleaning service that left the place spotless. We let the front desk know this specifically. They said great as they had mentioned if we did this we would not have to pay for their cleaning services as long as the inspection passed. We got charged an extra $130 for cleaning. I called to enquire from customer care (which is a separate place in Denver) and was told that we got charged because we didn't provide them with a receipt of our cleaning services- this wasn't mentioned anywhere in the lease, or on the exit sheet OR by the front desk when we went to go see if there was ANYTHING else we needed to do. Straight lies and failures in communication. Also despite the fact that the place was left spotless EVERYONE pays the same amount. 2) The women's locker room constantly had mold in the steamroom and weird soap residue in the hot tub. 3) The pool was entirely not secure. People would sneak in all the time who didn't live there and nobody actually monitored it. 4) Tons of money went into random things like redoing the pool in the middle of the summer in LA (no pool for 6 months with no warning when we moved in about it), re doing all the toilets yet the elevator buttons were broken for the entire time we lived there (2 years). 5) Really silly inconveniences and rules: the gate doesn't allow you to let your friends in unless you have a local LA phone number, you arn't allowed to dry your towels on your own balcony, you aren't allowed to bring your children into the locker room even though there is no other place to easily change their clothes. Don't move into this apartment- the bottom line is that you might as well move across the street to park La Brea where you will pay at least a thousand less for the same amount of space and get way better service.

Have heard multiple accounts (with proof) that this place charged people rent for monthes after they moved out!! Sketchy, would definitely watch out for this place.

I actually feel like it is my duty to warn others of some of the blatant issues of this complex, especially those involving safety. The landscaping and the apartments are nice, the amenities are great, but once you live here for a month or two, you'll see it is not a nice place to live at all. -The elevators rarely work -The garage floods with sewage every time it rains and sometimes when it doesn't - Maintenance enters your apartment whenever they want, including when you fill out the service form with an option to call you before they show up for the appointment. They don't even knock, just use a key, doesn't matter if you're indisposed (which happened to my wife. NOT happy about this at all). -Speaking of entering into your apartment, they give out keys to vendors to go into your apartment alone, including but not limited to: the exterminator (which you'll need, more on that below), cable companies, workers for things that break outside of regular maintenance staff's capabilities. If you're ok with complete strangers who have not been background checked by AIMCO (the management company) not only having access to your apartment, but access to your KEY where they can MAKE COPIES, I think you're living in a utopian dreamworld where people only do the right thing. This is absolutely not ok for either privacy or safety. - Bugs. A lot, and everywhere, including the spa where they recently put up signs saying "closed for fumigation" (not even smart enough not to put that on the sign) -Constant fire alarms. Clearly they are trying to remedy this issue in a cheap manner because they are continually testing them and have to enter the apartments to see if their new systems are working very often. With a young child, I do not have confidence that there are adequate fire safety measures taken here. -Paper thin walls where you can hear your neighbors' full conversations -Loud Gardening very early in the morning -The door handles come off -The lights all buzz and flicker before they come on I've heard the management team jokingly refer to this building as section 8. I'm paying over $4,000 a month. I don't think that's funny. The staff is completely unprofessional, and AIMCO is the face of corporate greed. Sign a lease here at your own risk.

The lady that works at the leasing office has the worst service ever., nov, 9, 2023 am shift

I was a resident here for over 7 years and feel well-equipped to assess the Palazzo East in a fair and honest manner. I should start by saying my first 5 1/2 years there were blissful. It was like living in a resort and I had very few complaints, nor did I ever question the value of the rent I was paying. There were a couple of negatives here and there but that didn't bother me, because it still felt like luxury living overall. Then about a year and a half ago it started to go downhill. The common areas were not kept as clean. The elevators kept breaking (sometimes staying broken for more than 48 hours). The poorly accessible, badly lit stairwells leading down to the parking garage were filthy and cobweb-ridden. Security got lazy and more incidents happened. The management was WAY less attentive -- phone calls of varying importance went unreturned and the building manager (who used to be "the guy who cares") stopped returning calls/emails to residents because he's "too busy" running both East and West all the time (get used to this refrain if you need anything done -- apparently he is too busy to do the actual nuts and bolts of his job anymore and we're supposed to feel bad that he's so busy). And that was only the beginning... A big problem with this community is the way it is built. The hallways are vast, which you would think spells privacy and quiet but actually it becomes a nightmare scenario if you have a bad neighbor - and in 7 years there I had many - because the walls are so thin and you're removed from everyone else so there is almost zero accountability to the community at large. In other words, you're isolated from most of the building but if you have one loud, crazy, or partying neighbor, it means you get your own personal surround sound relationship with them. I lived next door to a rotating cast of crazies, including two next-door neighbors in abusive relationships (I'm talking 911 calls, screaming at all hours, running from the police, hearing death threats and talk of suicide - no exaggeration) and a neighbor who felt the need to play house music 24 hours a day. A famous boxer also lived in the unit above me and he would have people over at all hours for religious ceremonies, and it basically sounded like elephants were walking above me because the vibrations were so intense. If you are considering the Palazzo East, you should know that the building 1) seems to attract loud, partying and crazy types despite its perception as being "upscale" and 2) the very nature of the building's layout allows for this kind of behavior. If you're a young woman, get used to men cat-calling at you from their balconies when you come home at night... it's disturbing when it's your home. I have many friends who live in smaller communities or duplexes, and I grew to envy their solitude because something about the sociology/behavior of people changes when they are more intimately aware of their neighbors and not in a large impersonal community. Here are some specific problems that arose in the last year for me: one of my utility bills began to triple, every month, for no reason. This was December of 2012 when it started. Because it is a company that Palazzo is contracted with, I had to go through the leasing office to get help with the matter and it drew out - no joke - into a 9 month-long saga. And it was always me that was chasing people down to get answers. Next, my boyfriend's car was towed even though he had a valid parking pass. That cost him $250. The Palazzo only offered to cover half the cost of the tow. I am STILL owed that money to this day. Then, one of my crazy neighbors got so out of control that I began to fear for my safety. Her abusive ex-boyfriend would stalk our hallway (he was not a resident - Fort Knox security for you) and bang on her door, shouting death threats. I sometimes would have to come to work late because I'd be scared to leave my apartment, knowing he was wandering the hall waiting for her to leave. Security, no matter how many times I called them, were never able to deal with this effectively. I did have to call the police a couple of times as well. After my 3rd 911 call, I had an epiphany that no person paying $2400 a month should have to deal with this kind of insanity, ever and decided to move. To anyone considering this place, I promise you one thing - you will find a nicer, newer, better managed building SOMEWHERE ELSE and it will almost certainly cost you LESS money. The management are an exhausting array of powerless, incompetent, & "too busy" types (manager Steven) to deal with anything effectively. And to top it off the community is getting older and more dated/tacky- looking each year. Life is too short to live at the Palazzo East!

maybe stop stealing from your residents ...

The follow-up to our issues were met with the kind of sterile, corporate, anti-compassion that we have come to expect from this community. We tried to escape our lease just one month early so that we didn't have to experience further sewage explosions. But they couldn't understand why - their defence being "we clean it up every time"... We've since moved to a new place where everything works... The grounds are well kept... The rent is reasonable... And most importantly, the management team on the grounds are empowered to make decisions. I would be thrilled if my review deterred even just one person from living at any Aimco property. They really are a horrible corporation.

I have lived at the Palazzo West for almost 3 years. There is currently a leak under my carpet. I have contacted management and maintenance several times and no one has done anything about it. My tiny apartment that costs $2,675 a month now smells like mold and mildew. I would highly advise not to live in this community in which high rent does not translate to good service from community services.

Did a delivery to the managements office in the parking structure and 3 of the workers wearing blue shirts were sitting down in a chair sleeping instead of fixing the property up with requests.to make it worst they became really aggressive and confrontational if you ask them a question in reguards to who's to sign for the deliveries.contacted some girl sitting in the office in regards to there maintenance department employees and she also was confrontational.not. good for business not good for business.im pretty sure the owner might know that this is true but makes up excuses cause he dont want to fire someone he pays minimum wage dealing with peoples issues instead of him dealing with it.

Just saw a rat running through my living room. 2nd time in 2 years! According to other residents, we are not the only ones dealing with this problem!! I really like living here when things are good, but when things are bad -it's horrible and I cant take it anymore!!! Bad - 2 times my apartment was flooded due to a fault of a neighbor, not ours. They forced us out of the apartment both times and displaced us for at least 1 week each time. Initially management refused to provide alternate housing/pay for hotels, offered absolutely nothing and directed us to contact the insurance company. We really had to fight tooth and nail (even emailing the CEO of Aimco) to even get our rent prorated for the period we were displaced, and we know that most people do not even get that. Very stressful experience. Bad - 2 times in 2 years, we find a rat in our apartment! First time, my wife saw a live rat in our toilet bowl (we have a picture to prove it!). Just now - saw a rat run across my living room and had to kick it out through the front door. I cant stand rodents!!! There are also massive standing water puddles everywhere in the garage and it never gets fixed quickly. Good - building is pretty quiet and walls are pretty insulated except for the wall sharing the hallways. Double-pain windows are good too and prevents outside noise. Good - apartment building is always being cleaned. So how do rats get in here? I think it's because it floods all the time in different parts of the complex and the standing water attract rodents during hot days. Staff - this is a very large complex with many tenant requests. They can't service so many tenants, it's virtually impossible. This is why this should not be called a luxury apartment because they cant give you personal attention.

This building does not even deserve a 1 star rating it is a COMPLETE FUCKING SHIT HOLE with the most DISCOURTEOUS AND DISMISSIVE leasing staff. DO NOT SIGN A LEASE HERE, if you do, YOU WILL REGRET IT. I have lived here for 2.5 years and am finally moving out after being suckered into a second lease term. Throughout the duration of both of my lease terms, the building has made a complete 180 in all of their attempts to please the residents. THEY ARE AWFUL to say the least! They STEAL your money, pull from your payment accounts at random, and have gone through three property managers and multiple leasing/staff members. There has been multiple shootings (including a suicide/murder) - which they notified residents about via email claiming it to be a "domestic incident," AND multiple stabbings and burglaries - all of which they do NOTHING about. This building deserves to be put out of business. Their 24 hour security is COMPLETE HORSE CRAP. Half the security doesn't speak English and it takes them 45 minutes on average to tend to any minor issues i.e., cars being parked in your personal spot THAT YOU PAY FOR MONTHLY and noise complaints, not to mention major issues-which they don't even bother with at all. Apartments are broken into regularly and the property management team does NOTHING to help residents resolve these issues. The only decent people here are the maintenance staff. SCAMMERS, CON-ARTISTS, and CROOKS should be the palazzo communities slogan. Signing a lease here would be a major disservice. Do yourself a ginormous favor and DO NOT tour this property and/or even allow yourself to get suckered into signing a lease by these poorly trained, unknowledgeable, money hungry snakes. Xoxo

I enjoyed my stay there in corp. housing. What I didn't like is the endless parties at the pool and drunken neighbors at 4am coming home and banging on the doors at all hrs. not to mention yelling and laughing like banshees. Also, when I first visited, a blond girl in the office showed me around. She walked so fast I was practically chasing after her, she was cold and unfriendly. I always stopped by the office to get my packages, and was never greeted. They always have a bad attitude. Yes, it is an amazing gorgeous place, but bad service and bad neighbors ruined it

Predatory business practices disguised as unfixable system issues. A community of this stature and price point has no excuse for either. Get it together and be accountable. ETA: Don't bother with a long, flowery language response that amounts to "it's not our fault and we didn't do anything wrong" like you've done on the rest of your bad reviews. It's your business, it's your choice if you make things right or not.

In reference to the other posting, I was also seduced into moving into the Palazzo West. The building offers a great pool, security/doorman, and resort like amenities. ( well they did... classes at the gym you now have to pay and they cut out other perks too) However living here is not quite the resort dream. Due to apparent reduced budgets, hallways/elevators are often dirty and the front office is completely not effective, not efficient, and completely rude. Complaints and concerns or neighbor issues go on deaf ears. They care more about attracting new people then retaining their current tenants. They really do not care and try to use a scare tactic and act like they taking care of business. They don't take care of business and they are not fabulous and act very common very crass and very rude. The units are "new" feeling but the staff here and the poor maintenance will result in one few tenants shortly. Best plus is the pool and doorman/security resource. Worst: Attitude of staff and cleanliness issues.

What a mistake it was to signup for a 1-year lease at Palazzo East. BEWARE! BEWARE! If you are asian, you will constantly face passive and active racism. I signed up after this Asian sales lady showed me around. The complex is clean and beautiful, although I think it could be better at such high rent. They charge extra for little amenities, like bringing friends to the gym or $250 for additional parking spot. VERY EXPENSIVE! Rent itself is very high, almost $3000 per month for one-bedroom apartment. YIKES!! The people at the office are nice and friendly towards everyone, but the few asian residents. The residents themselves are a whole another story. I have heard on more than one occasion, of residents making fun of the very few Asian residents that live in this complex. Racist jokes and passive racism towards Asians is pervasive at Palazzo east. This is definitely NOT a friendly community for Asians. Do not be fooled by the asian sales lady who works in the office. I'd rather live across the street in Park La Brea, where the rent is half ($1900 for 2 bedroom) and I never have to deal with racism. I have asian friends who live in Park La Brea and they love it there. They also have heard stories of racism coming from Palazzo East. They have another location Palazzo West, I don't know if it is any better. IF YOU ARE ASIAN and don't want to deal with the constant racism on a daily basis; at the pool, in the elevator, in the parking garage, at the gym, at the rental office, or just in general from most residents, then DO NOT MOVE HERE. I'd love to move out now, but they charge ridiculous amounts of money to terminate the lease. Cannot wait until August, when my lease is up ... If you are White or Persian, this place will be perfect for you.

If you can afford the Palazzo East, then you can afford to live somewhere better. We lived here for two years. The first year was great. It was quiet, clean, and the staff was super helpful. Any issues we had were resolved quickly. Year one was five stars. I'm not sure what happened in year two, whether the property changed owners or management but things changed. The property became loud and noisy. Dog excrement became a frequent sight around the property, even in the hallway of our building. The halls begun to stink of weed and cigarette smoke. Then, came the roaches. We reported seeing roaches and a few days later, an exterminator came in. They sprayed, told us to wait a week or so and alert the office if they came back. They did come back, we let the Palazzo East office know, and several days later they got back to us. An exterminator came out, the problem didn't go away, so we reported it again. This time it was a couple of weeks to get a response. An exterminator came back, then so did the roaches so we reported it again to silence. We finally found a new place to move but didn't hear anything about the roach problem for a month while we also waited to be let out of our lease. I know that it wasn't just us because the last two months we were there, the vacant apartment next to us was being sprayed for bugs weekly and they exterminator mentioned coming to Palazzo East regularly. That neglect on the part of Palazzo East to fix their roach problem led to us having to throw away all of our living room set because we found roaches in them when we moved. Like I said, if you can afford to live here, you can afford something better.

BEWARE! READ ALL BELOW! SCAM COMPANY! I AM OUT $1100 for wasting my time and energy on this poorly managed company with employees who have no prior training and no ethics. Andy Tanner will belittle you via email so have fun with that, but don't let his rude communication via email make you think you're in the wrong because a true leader of a company would do their best to fix any issue regardless of the situation. He prides himself on customer service, but I have a chain of emails that would make people cringe coming from a person who leases apartments... I'm sorry, but I don't want people to ever go through the nightmare that I have had this week with AIMCO employees and Palazzo East Apartments. Don't let the "luxury" amenities trick you and read previous yelp reviews before setting up a tour here because there's so many BETTER places in Los Angeles that will be respectful and act ethically. please read below. $1100 charge straight to their account and it will almost be an entire week without receiving my money back. They make you wait an apparent 10 days after "application" for money they fail to tell you they are taking before being approved. Has anyone seen their brochure? It says $1000(on approved credit) and they claim they don't mislead? Only getting $1000 back because we did an "application" that was "denied" that costs $100. The manager could not even send me confirmation that I approved this charge, but threatened me with saying he'd contact local law enforcement because I am making this up? They never sent us any confirmation that our application even existed by the way. Most apartments send immediate documentation..we would know we got a place just as expensive down the street the next day with the same credit, same income, just the two of us with no hassle or unauthorized charges. Luckily, we could scrape together money for an actual holding deposit that was not taken prior to approval, but I'm still waiting on my hard earned money that should have never been taken in the first place from Aimco. Can you imagine if every apartment took $1000 without telling you or having youl you Ty sign your signature while applying for an apartment without disclosing that in the beginning of the application. I would have left had I known! Message me for more details on my experience with terrible management and attacks via email from Aimco's supposed "manager" who fake advertises that he first No credit ran or verified, 0 documentation sent to us regarding anything about our "denied application" that the manager said he would expose because I said I'd be telling my large LA network about this place. That actually happened. It is actually comical that a leasing manager would say that. I'm not ashamed of a denied application nor was that ever the issue. I am actually relieved that I dodged a bullet with this apartment complex and Aimco! For the record, incase Aimco still wants to email attack me- all I wanted was my money back, but they are taking their sweet time when it's been sitting in their account all week. Funny how that works right? ? Message me for questions! GOOD LUCK! Stay away from Palazzo!! I promise you. This place will not get any better as long as they have employees who act like you're beneath them.

Me and my partner have been leaving in this country since July 2015 and we have leased the apartment at paseo colarodo in Pasadena. Last month we decided to move to west Hollywood area and we have found the Palazo apartment and last weekend we went to leasing office and see what the options are. The lady at leasing office was very helpful and we ask her that we are new Here and we don't have strong credit score yet, lady said don't worry you'll prove after all we have dicieded to lease the apartment and we paid $1000 to run the application plus $80 application fee . After 4 days later they decided To reject our application due to our Credit Score is under 600 ( as we have only been in California 6 months) I am very surprise that company like this they have no solution for this kind of suttiation and they do not welcome anyone even they have decent job and income. Rather then they find a solution they rejected our application straight away. I have never been humiliated that much. Ablasutely ridiculous if you are new California don't go lease from this company. We lost $80 application.

I moved into the community in December 2014 and left to go out of town. I came back to roaches. After being told by the leasing agent that there were no roach problems, I have them. The exterminator made up a lie saying that the roaches came from a trash bin and Sean in the management office said he didn't know what Lloyd(exterminator) was talking about. After moving in, I had to pull everything from the cabinets, closets, against the wall, etc. for the exterminator to come out. Now they want me to do it again so that they can spray a second time. It's like moving once a month with the packing and unpacking. Lloyd the exterminator also left my door unlocked the first time he sprayed and all he could do was say "sorry"! It also took 2 weeks for someone to come out to exterminate . The excuse is that roaches come with the territory when you live in a large community! That's ridiculous! C k

drove an hour to look at an apartment.couldnt get the girl off her but to show us over at East.she was too busy.really you have that many vacants and your too busy.went over to west and guess they didn't want to rent either .all 3 employees didn't want to show an apartment.what a nightmare.my family and I will take our money somewhere else.