Palazzo East

Terribly overpriced for such small rooms. Neighbours smoke despite being a smoke-free apartment and the service never help.

Do not move here! they will nickel and dime you on the way out. I was a good tenant who paid on time no issues. They charge a bogus paint damage charge of 160.00. I had 4 pieces of furniture the entire time living there. they're calling 3 scuffs that could be cleaned by the cleaning crew which I paid them 150.00 to do paint damage. the apartments are expensive and they upcharge you for everything and then to use any excuse to keep portions of your security deposit is just bad form. 🙁

In reference to the other posting, I was also seduced into moving into the Palazzo West. The building offers a great pool, security/doorman, and resort like amenities. ( well they did... classes at the gym you now have to pay and they cut out other perks too) However living here is not quite the resort dream. Due to apparent reduced budgets, hallways/elevators are often dirty and the front office is completely not effective, not efficient, and completely rude. Complaints and concerns or neighbor issues go on deaf ears. They care more about attracting new people then retaining their current tenants. They really do not care and try to use a scare tactic and act like they taking care of business. They don't take care of business and they are not fabulous and act very common very crass and very rude. The units are "new" feeling but the staff here and the poor maintenance will result in one few tenants shortly. Best plus is the pool and doorman/security resource. Worst: Attitude of staff and cleanliness issues.

10 reasons not to live at Palazzo apartments: 1. Dog waste everywhere many residents just leave it there. 2. Dog urine regularly in lifts. 3. Dogs off their leads all the time when this is strictly forbidden, it won't be long before someone is bitten. 4. Dogs roam around the pool jumping on beds when it is strictly forbidden. 5. Pool heating has broken down twice in as many months and you are not notified until you put your toe in the water - try explaining why you can't swim to a 2 year old. 6. Pool area a wasteland after 5pm of diapers, food waste, much of it in the pool. 7. No action taken by management when a neighbor below us regularly displays violent, harassing, threatening and aggressive behavior to us, including climbing up from his balcony with a stick to try to break our windows - apartments are poorly constructed and regular living causes noise below, most people understand, many don't - we are now in the process of getting a restraining order. 8. Recent shooting and stabbing of 2 residents leaves us with a feeling of being vulnerable and unsafe. 9. Gym and spa area poorly maintained/cleaned. 10. Service requests for maintenance items that previously were sorted within 24 hours are now regularly 72 hours.

My husband and I were excited to live at Palazzo. It is a beautiful property with a fantastic location. The finishes in the apartments are not as nice as our previous location...linolium floors (yuck!) mismatched appliances, etc. but we thought it was a decent trade for the amazing location and other amenities. What we found upon moving in is that palazzo is very poorly managed. You name it and palazzo management has botched it. From losing our application to the concierge losing our packages to shutting off the property's water with no notice to the residents,...the management is beyond horrible. In addition, the property started construction on Palazzo West in 2012 and it's a never ending process. There is no construction on the weekends when they do most of their tours however, during the week, the entire property is over run by construction vehicles, the elevators are monopolized by the crews and they also park in visitor parking so good luck getting anyone in to visit. The parking security gate is also left open all day so that the construction people can get in and out....apparently the security of resident vehicles and apartments is secondary. The construction is due to the "Penthouses at Palazzo" renovation effort. Once theyve remodeled the very dated penthouses, they are hoping to lease them for 5k+ FYI: what the current residents are finding is that AIMCO is issuing huge rent hikes to the current tenants in an effort to get them out and renovate the units. So if you plan to move into a penthouse unit and stay more than a year...you're going to be out of luck. While the grounds appear to be well kept, they don't do much in the way of pest control....I've called the office about rats in the gutters inside the property as well as roaches out on the grounds....pretty disgusting. The icing on this rotten from the inside cake is the cable service. The building is wired for Direct Tv only which leaves us unable to get any tv service other than direct tv. This didn't bother us until we moved in and discovered after 6 months of repair appointments, that they wired the building incorrectly (that's what the tech told us anyhow) so now we live with television service that cuts out constantly and splices in the religious channel whenever we try to watch movies on HBO. It sounds alot funnier than it is. We finally gave up on them ever fixing it and aimco couldn't care less about their residents having television service. I really miss television sigh. In a nutshell: this place glitters but it definitely isn't gold. I wouldnt renew our lease here if they offered to give us an apartment for free....it's that bad. DONT DO IT. I read all these yelp reviews with a grain of salt before we moved in and i'm telling you....it's really that bad. Look away from the light! Look away from the light!!

Since posting this TWO days ago, I got not one, but TWO MORE LETTERS THAT THEY PLAN TO ENTER!! That will be the sixth time they've needed to enter this month!! There is NO PRIVACY here whatsoever!!

Worst gate keeper I have ever seen. Can't even speak proper English and trying to act like he's the boss of the whole building? No management AT ALL. WORST direction guidance ever. Makes both deliveries and tenants REALLY frustrated. Hollywood worse level of management

I was a resident for four years, and saw the quality of living go from just acceptable to completely AWFUL. My candid opinion is that everyone should STAY AWAY FROM THIS PLACE! Management is unresponsive and ineffective. Here are just a few examples. I was in building 3, and my neighbors got to the point where they woke me up almost every weekend at 2AM or 3AM - and management did NOTHING. Management did nothing about dogs taking dumps in the hallway, neighbors leaving garbage lying around, or for that matter any other problem. I wasn't able to use my balcony almost the entire time I was there because my neighbors were chain smokers. All of these things could have been handled, except that management NEVER helped with anything unless you chased them down repeatedly. Even with the things that are totally in their control. For example, I have proof that I paid my rent on time (management even admitted in writing that I paid my rent on time), but their records are still wrong. The final straw was when it took TWO months for me to get my security deposit back after I moved out. I finally wrote to the CEO of their parent company (AIMCO), telling him I was going to sue his company: that was the ONLY reason why they finally gave me my money. Don't be fooled by the nice facilities and apartments. Management is HORRIBLE, incompetent, and will do NOTHING to help you unless you write to their CEO. Finally - to be fair, if you're 20 or 30 something, single, and into partying this is probably the right place for you because you probably won't care about the things that management is suppose to do. Good luck! BTW - Carol W. of the Palazzo Communities, don't bother annoying me with your canned response. You guys had FOUR years to make a good impression and never bothered then.

TLDR: Zero soundproofing in the floors and ceilings. Third floor apartment bedrooms are directly below penthouse kitchens/living areas, and you will be kept awake if they stomp/bang around all night. Shenny has zero empathy, is deeply condescending and patronizing, ignores emails, refuses to respond in writing, and refuses to put me in contact with the company who owns the property. Andy ignores all of my emails and is never around. Maintenance enters the apartment unannounced on totally different days than scheduled, even while I'm sleeping. - Very soon after moving in, it became clear that there is zero soundproofing between the floors and ceilings. I can hear loud banging, scraping, dragging, and stomping on the ceiling, at all hours of the day and night. These noises are so loud that I can hear them while wearing foam earplugs with a 32 db NRR and running multiple white noise machines. These noises occur on a near nightly basis, going till 3 am or later and starting up again as early as 5 or 6 am. This is a clear violation of legally mandated quiet hours and has caused me severe sleep deprivation that damaged my mental and physical health and performance at work. Over the course of ten months I have filed noise complaints through the resident portal, and I also have sent video and audio recordings of the noises directly to Shenny. The noises haven't stopped, and my complaints and questions have been mostly ignored and the situation has not been resolved by management. One early morning during quiet hours, I was woken up by the sound of loud hammering on my bedroom ceiling. I can't imagine what was happening up there, but it sounded like a literal hammer. A day or two later, I was forced out of bed when water started pouring through the same area of my bedroom ceiling, flooding my bed and floor. Afterwards, I went to the management office to talk to Shenny. I asked her if the building could please investigate the source of the noises, the hammering, and now the flooding, but she dismissed my concerns and made it clear that they only cared about the damage to the property. I re-iterated that this suspicious activity had been going on for months, that it was getting steadily worse, and that if this wasn't addressed by management, next time it might be even worse and destroy my stuff. Shenny then looked me in the eye, smirked, and said "that's what (renter's) insurance is for". Of course, no investigation or action was ever taken by her or management, and the loud, late-night noises continue regularly. I've filed more complaints, and most of them never even received a response from Shenny. I've continued to make it clear how significantly this is disturbing my sleep, and the negative effects it's having on my physical and mental health. I eventually went back to the office and brought more recordings to share in person, but Shenny began gaslighting me. She told me that these were normal living noises and were not violations of quiet hours. When I pointed out that these noises stopped me from sleeping and occurred regularly during the legally mandated quiet hours, she said that my upstairs neighbor just has a "different sleep schedule" and that I'd have to "live with it". When I asked for her to tell me that in writing, she stared at me blankly for a moment and then refused. I followed up that discussion with emails with detailed, specific questions about the situation, and she ignored and refused to answer nearly every single one. I'm now stuck in limbo because Shenny is now ignoring every single one of my emails and resident portal complaints. I have not heard a word from her since. Andy has not responded to a single email. My upstairs neighbor continues to violate quiet hours without consequence. Also, maintenance does not care what day you schedule work for, and shows up and enters the apartment on any random day without any warning. They did this to me, and entered my apartment on the wrong morning while I was sleeping. That was not a one-off event, they have shown up on the wrong day other times as well.

This building does not even deserve a 1 star rating it is a COMPLETE FUCKING SHIT HOLE with the most DISCOURTEOUS AND DISMISSIVE leasing staff. DO NOT SIGN A LEASE HERE, if you do, YOU WILL REGRET IT. I have lived here for 2.5 years and am finally moving out after being suckered into a second lease term. Throughout the duration of both of my lease terms, the building has made a complete 180 in all of their attempts to please the residents. THEY ARE AWFUL to say the least! They STEAL your money, pull from your payment accounts at random, and have gone through three property managers and multiple leasing/staff members. There has been multiple shootings (including a suicide/murder) - which they notified residents about via email claiming it to be a "domestic incident," AND multiple stabbings and burglaries - all of which they do NOTHING about. This building deserves to be put out of business. Their 24 hour security is COMPLETE HORSE CRAP. Half the security doesn't speak English and it takes them 45 minutes on average to tend to any minor issues i.e., cars being parked in your personal spot THAT YOU PAY FOR MONTHLY and noise complaints, not to mention major issues-which they don't even bother with at all. Apartments are broken into regularly and the property management team does NOTHING to help residents resolve these issues. The only decent people here are the maintenance staff. SCAMMERS, CON-ARTISTS, and CROOKS should be the palazzo communities slogan. Signing a lease here would be a major disservice. Do yourself a ginormous favor and DO NOT tour this property and/or even allow yourself to get suckered into signing a lease by these poorly trained, unknowledgeable, money hungry snakes. Xoxo

Predatory business practices disguised as unfixable system issues. A community of this stature and price point has no excuse for either. Get it together and be accountable. ETA: Don't bother with a long, flowery language response that amounts to "it's not our fault and we didn't do anything wrong" like you've done on the rest of your bad reviews. It's your business, it's your choice if you make things right or not.

The pool and the SPA are always very dirty

#NAME?

Imagine paying around $3500 for a one bedroom and now you have to pay for guest parking. What makes it worse is that in the email they make it sound like it was our idea as a community for them to do this. Move here if you don't mind being nickel and dimed for basic needs.

I was live 3 year East palazzo.l like location and apt .but menager is rude .garden and spa very dirty .securty persons very helpfull.

Didn't enjoy my time here at all. Aimco managed properties are the worst. The leasing office was a joke, elevators were constantly not working, and despite having a gate to get in, plenty of people could drive right in. I do not recommend signing a lease here. Stay away.

Worst management ever! One time I was late with my rent and two years later it comes up I have an eviction from Palazzo on my credit report. I was never evicted and current management is not doing anything to resolve this issue. All I need is a letter that says that I was never evicted and management at Palazzo says that they need to go through their corporate office. It has been over a week and I can't rent any place because of the eviction. Do not move into this place!

Kristina is just such a horrible person!!! She threatened to tow my car away even with a visitor pass!! Clearly the visitors parking is from 8am-5pm i was in between that time and with full promision to enter the building !! I was just there to do my job!! She discriminated me!!! Way before i even entered the building!!! Upper Management needs to supervise this women to do her job right with good morals !!! Made me upset this women targeting me how horrible. The staff is so rude as well !! Simply asking for directions they get mad!! Except the front gate security!! The gentleman provided me with information with respect!!

Anthill in the heart of Los Angeles

If I could give 0 stars I would! I scheduled a meeting with them at 2 in the afternoon, I arrived at the place 10 minutes before the time and announced that I had arrived. I waited for 25 minutes and then they told me that they were busy and I would have to wait another hour or come another day! 0 stars is my score for you!

This is a week that I expect an answer. You should considered your existing customers as a priority rather than a jog trying to find new customers. My account is update daily with new amount ranging from $ 13,000 to $ 2,000 past due. I made screenshoot of daily error that appears in my account. Which makes me think of the incompetence of the people who manages the movements of the palazzo accounts, and that explains the numbers bad review on yelp. Today one more time , I lost my whole morning, has to wait a appointment that never arrives. I will do the research to find the email of the president and head of AIMCO, hoping he can take into consideration the tenants who keep the business AIMCO

Had one of your residents nearly run me over with their car, then threatened me with a weapon near the south driveway entrance. There's no security camera to have tracked the incident. Went to leasing office to address this and the girls in the office just gave blank stares no apologies and just said we have no control over what our residents say.

The Palazzo management will always tell you that they will get back to you and won't. Despite Palazzo's comment on my review, they have yet to get in touch with me about their in-room water fall blunder immediately before my moveout. For details about my two years at the Palazzo West, please refer to the actual review. I will not initiate the contact, since I had been talking to their managemetn office, written in the survey, and also tried to contact corporate to no avail. Looking back, dog feces in the apartment floor at least three times left for over 20 hours despite calling in, too. Attentive, they are not.

This is very Good place and location.Everythings was Good.That's the most deluxury communities in West Hollywood.But there has a manager and he is so rude.I want to move in that's why him.He doesn't allow my guest Or my family.I always living troubles.Spa is dirty always.Please talk with him.

Pretty much a nightmare from the moment we moved in. The woman who showed us the apartment made sure to point out that the complex was non-smoking and assured us that any construction or renovations would be nowhere near our unit. Besides, the walls were thick and we should not have any issues with noise. None of this could have been further from the truth. The cigarette and pot smoke wafting from other units is intrusive and constant, despite numerous complaints to management (by several tenants, not just us). The neighbors above us regularly get into loud domestic disputes through the night, even leading to the husband being arrested recently. Management is apparently completely unaware of these issues, despite, again, contacting them about the noise levels. Other grievances include: construction (which we were assured would happen nowhere near us) often happening on holidays, weekends, and before 8 am Management taking out rent from our direct deposit twice in one month. Fine, a mistake. But instead of crediting us for the following month as promised, they simply took out rent again. And then claimed they had no record of the double rent from before. We asked to discontinue direct deposit after this, and were assured that it would be stopped. It hasn't. An alarm going off in the parking garage nonstop for 18 hours. When we mentioned this to management a couple days later, they "were unaware of any such incident." Trying to get cable/internet installed was quite an ordeal, as they were unable to enter the electrical room when they arrived. Maintenance informed us that the key was lost or stolen. They did not seem to understand how this could be a problem, or particularly concerned about replacing the key. It took an extra two weeks to finally get cable/internet. I could go on. A couple isolated incidents I can understand, no one is perfect. But this is just one thing after another. And management is aggressively ignorant of any problem, with no communication among employees. We are told one thing by a leasing agent, then something completely contradictory by the property manager. It is simply exhausting. The grounds are pretty. We were suckered. Please do not make the same mistake. Rent literally anywhere else. Palazzo is a hole.

Front Gate are very rude. I came to visit friends (been coming for a whole year now) and every time they are acting like it's a JAIL!!!!! HORRIBLE PEOPLE IN THE FRONT GATE. ARE YOU GUYS KIDDING ME. my friends want to move out because of you

Has anybody else experienced a rent increase of $500+ per month in one year? We've been residents at the Palazzo West for just about a year, and we received notice that our rent is being increased by $500 PER MONTH next year. One of the rationale that was given to us for the rent hike was the fact that we would spend the same amount in moving costs anyways, so why not save ourselves the headache of moving and pay them the $6000 instead so we can stay in our apartment? Sounds pretty shady to me. This is exactly what they wrote to us: "Spending weekends packing and taking time off work is simply too much on top of your already busy life. Add in the application, admin fee, security deposit, truck rental and cleaning supplies, and the dollars really start to add up! "

I don't have one positive thing to say about this place. This is my first ever negative review I have given in 12 years of leasing apartments. It is absolutely impossible to live comfortably and to relax in this apt complex. Here are the negatives I have personally experienced. 1. 99% of the people managing the building are brain dead. They couldn't even figure out how to put my letter into outgoing mail and a $20,000 check was lost, great for business... 2. The rent is astronomical for the kind of treatment you receive and the actual apts are not that nice for what you pay. Staff is super friendly showing you the apt and signing your lease, however, they will not answer a call or respond to an issue once your lease is signed. It took my two months to speak to the GM and I called every single day. 3. They say you get use of a gym and spa included in your rent, not the case. It is always closed due to understaffing, construction, etc. I've lived here for 6 months and it has been closed about 65% of the time I have gone. 4. There is construction going on around the complex, in the complex, and in surrounding structures from 8am - 8pm, 6 days a week. (See Photo of construction literally 5 feet from my balcony) 5. They never notify us when we have a package and it is just a guessing game if we will actually get the package someone sent us. 6. The parking garage is extremely dangerous. There are accidents in the same 2 spots constantly and they have done nothing to fix the problem. 7. I woke up for work today and the water was shut off due to scheduled maintenance. By scheduled, I mean they put a note on my door 5 minutes before they shut the water off. The list goes on and on and on. I am just scratching the surface of why I cannot wait to move out of this place. In conclusion, I would rather live on a wooden raft in the middle of the Arctic ocean before I choose to live at The Palazzo again. The money you have to spend is definitely not equivalent to the level of service and apt quality you receive. Written By: Josh Heffler

They love scamming! When my lease was up, I told them I wasn't renewing. I ended up asking for an extra week because I couldn't move into my next place yet. They said no because they had "someone else moving in". I said "okay, what all do I have to do to move out?" the woman in the leasing office told me I just had to leave my keys. After I fully moved out, I realized I was getting charged for rent. I went back to ask why, and the woman in the front office said "oops! The system automatically renewed your lease. You must not have given sufficient notice of moving out." ??? They forced me to pay 3 months of rent after I fully moved out. I've now heard four stories of them doing the same thing to others. They don't even need the money. Do not live here. I can't.

UPDATE: You do not want to live here, period. I've been living here since April, and I can not wait to move out. It is overpriced, and the management absolutely don't do shit. Most of the residents are rich stupid people who have tons of money to throw and think they can do anything. People drive nice cars here race in the parking and always park at the space they are not supposed to park. Save your money, and find somewhere that's actually worth living and has decent human beings than bunch of sugar babies/rich teenagers who don't live in the real world.

If you are looking for security who doesn't care about your safety, this is the place for you. If you have a mold issue be prepared to wait a for anyone to care. Be prepared to spend a lot of money. Be prepared to be disrespected by the staff. This is one of the worst living experiences I've ever had. I've had a mold issue, my car stolen, harassed by other tenants and staff. It's a nightmare. Oh and let's not forget the many windows of apartments with tinfoil in the windows... so sketchy. they'll let anyone move in.

DO NOT LIVE HERE unless you don't mind terrible customer service, management that steals from you & general unprofessional behavior that borderlines on outrageous. Over priced. Over rated. - When I moved in my dishwasher, washer dryer & shower were all broken -fire alarm (which is LOUD) seems to go off all the time. Loud, ear shattering fire alarm going off at all hours for seemingly no reason - they FORCE you to use Consolidated Smart Systems for TV & internet and it's way over priced & terrible service/package - ZERO CELL PHONE RECEPTION in your apartment - Your apartment manager will ignore all phone calls & emails - they will STEAL your security deposit - they charged me $270 move out few for cleaning etc (which is fair) THEN randomly assessed another $3200(!!!!!!) saying I didn't give 30 days notice...even though the form shows I DID give 30 days notice. - no direct phone number PALAZZO IS A SCAM. TERRIBLE VIBES. SHADY BUSINESS PRACTICES. Thieves & liars! STAY AWAY.

There are so many things wrong with this place, but one of the worst offenses is their continual lack of regard for privacy. I have been a renter for twenty two years and I have never experienced anything like this. I am friends with my neighbors, and we have all agreed that AIMCO completely abuses their right to enter into the units. On average, they enter into the apts three times a month, and at the most (so far) it has been ELEVEN TIMES a month. I don't know what it's for except for services that I don't want (AT&T - which gives AIMCO kickback), and "improvements" that we never see. They also enter to constantly check the fire alarms or service them. My guess is they're too cheap to install something that actually works. I don't like strange men coming into my space and working constantly. They even go into the closets. It is unreasonable and intrusive. Speaking of management's lack of regard for privacy, it has trickled down to the maintenance staff who also enter whenever they want. They illegally enter units and I have been told "oops, wrong apartment" after they used a key to open my door while I was home. Management also gives your key out to random vendors. The AT&T guys that were installing fiber in the building had my key.. WHY? The security guards, as nice as they are, don't do anything. They watch all the cars go in and out of the gates and don't check them to see if they live there. Some actually look like they're pretending they don't see people driving into the gate who don't belong. The whole privacy and security situation is unsettling. The security gates have also been broken and wide open for weeks at a time for people to come in and out as they please. With the amount of issues involving shootings and murders here, you would think they would be more careful. Another completely unsettling thing about the management here is that they are completely aware of things wrong with the building, but chose not to fix them. For example, there is something wrong with the plumbing here. The garage pipes leak sewage (I saw the AIMCO person try and dispute someone else's review that had that in it, but it is true, I have seen the pipes labeled SEWER leaking MULTIPLE TIMES), and every apartments' sinks flood with sewage at one point or another. Management is completely aware of this, yet no action is taken to fix or prevent it. Scroll through the reviews, you will see pictures of backed up sinks. It recently happened to me and it is absolutely disgusting. The management team doesn't respond to e-mails or phone calls, or even pick up their phones at all for that manner. Don't get conned into a lease here. It is pretty on the outside, but once something arises that shouldn't be happening and you bring it to AIMCO, you will see that you are treated like crap. They act like they're doing a favor by taking your money. And you work hard for your money, so you should live somewhere where you'll be treated with some respect for spending it. Yelp should make zero stars an option just for this place! *In response to George's comments* I am VERY UNFORTUNATELY a lease holder and have in fact received all of the of emails about the fire alarms. I also have ELEVEN emails and notices in one month about entering my apartment for fire alarms, at&t installations, and various other things. So please do not assure me of anything false, especially when I have proof. If anyone is interested in seeing those ELEVEN notices for entry, please message me. Also in regards to "the exact opposite of my thinking"... let's be honest here, there is a reason that the fire installations needed to happen. What we had before did not work (alarms constantly going off at all hours of the day and night), and since cheaping out is aimco's MO, yes, I am thinking that these new ones won't be top of the line either. About entering my closets for BOTH fire sprinklers and at&t installation, it was NOT COMMUNICATED to me. I was communicated that it would be happening, not that it would be as intrusive as it was. Also, what code is there for a yearly fire sprinkler inspection? None. You get a cheaper rate for your insurance at the expense of your residents' privacy. But you don't care, you can save a buck! And yes, the CRIMES I mentioned happened years ago, one by a non resident on grounds. Since then, the "courtesy attendants" who are apparently not security (lol) even though they respond to noise complaints and the ones that do their jobs (ie Sam), actually check cars going in and out of the gates, have been even more lax since the violent gun crimes. George, stop trying to deflate the comments by residents. We are on the ground level and have proof for our claims. We have all gone to the management multiple times for complaints before posting on public forums. Our concerns are not addressed or mostly, even acknowledged, and then we are basically called liars by you. Not a good look, George. Not good PR at all, aimco.

Not so great, unfortunately. This review is based on just the first month of living at the Palazzo. Like many other reviews here, the location can't be beat! The ground and the building look great from the outside but once you are actually there, it's not what it seems which is too bad! It's all start and end with customer service. There is none from the staffs working in the office. They simply sent us an email to "notify" us that our apartment that we signed the lease for is not available 2 days prior to our move in date. Two days! I would think if someone were doing their jobs at the office they would have figured out what was happening and anticipated what needed to be done. 2 days was inexcusable! After that we actually had to initiated all of the contact and follow up (Let's not forget, no one picks up the phone even during the business hours of expecting a call!) The "manager" pretty much took no responsibilities in fixing the problem or following up. She insisted that it's our responsibility to talk to her boss if we wanted things done. Huh? We eventually got the new apartment lease sign after 3 days of rushing the "boss" to give us an answer. There was no apologies! None! What's worse was we ended up moving into a unit that was flooded with raw sewage the first night we moved in! It's pretty sickening to be paying so much money in the "luxury apartment" to have this happening. Apparently this happened once before when my partner stayed at one of the corporate apartments here. And it seems other yelper had the same issue as well. Again, the follow up from the office was lacking. No one took any initiative or any proactive actions to make the situation better. The favorite saying seems to be "we didn't know.." If your resident apartment was flooded with raw sewage, you sent a cleaning crew, right? Last gripe about the community is their account system. It's very confusing and when we made a call to the office taking to a couple of people, no one had any idea what they were looking at. Eventually we were told of a mistake in the calculation in the move in/transfer fee but we were hit with the penalty for late payment even though it's their mistake. It took 4 days for them to fix the issues. However if you make the payment electronically using check and if you make a mistake typing in the account number incorrectly, you will still get an email from them that the payment was made successfully! BUT 4 days later, they will send you a notice for a fee since the payment actually didn't go through. Why would you send out that the payment process was successful to begin with? May be it's cheap way in making money off people mistakes? And the only response we get from the office was to give them a call if we were confused! I think based on the experience living here so far, it's not possible to recommend anyone to be here and have to endure the lack of professionalism with the front office staffs. It's probably ok if we don't have to deal with issues however, there have been many issues and no one has stepped up. Truly disappointing. This place can be so much better. One star is for location.

Worst apartment in the world!!!! Management here is horrible ! Please do not even contemplate living here ! You will be paying close to 2,700$ for 800 sq feet and will receive nothing but an old apartment unit, terrible kitchen cabinets (slams when you close them), old bathroom etc Countless times I had ROACHES in the unit and had to vacant for over one week (lost all of my food in my fridge and pantry) given they had to fumigate the premise. Once I had the fire alarm go off and the help line asked me to answer a survey after the call when I was panicking. We had to terminate our lease early and management made sure to screw us of every dollar from our security deposit! Do not expect to see a penny of it after you move out ! They will charge for paint, cleaning and the person doing the inspection will grind you for everything and say the apartment is not to Palazzo standards (BS) - the apt is in terrible condition! Luckily i took pictures of when i moved in !!!! Stay away !!!!

The lady that works at the leasing office has the worst service ever., nov, 9, 2023 am shift

I was a resident here for over 7 years and feel well-equipped to assess the Palazzo East in a fair and honest manner. I should start by saying my first 5 1/2 years there were blissful. It was like living in a resort and I had very few complaints, nor did I ever question the value of the rent I was paying. There were a couple of negatives here and there but that didn't bother me, because it still felt like luxury living overall. Then about a year and a half ago it started to go downhill. The common areas were not kept as clean. The elevators kept breaking (sometimes staying broken for more than 48 hours). The poorly accessible, badly lit stairwells leading down to the parking garage were filthy and cobweb-ridden. Security got lazy and more incidents happened. The management was WAY less attentive -- phone calls of varying importance went unreturned and the building manager (who used to be "the guy who cares") stopped returning calls/emails to residents because he's "too busy" running both East and West all the time (get used to this refrain if you need anything done -- apparently he is too busy to do the actual nuts and bolts of his job anymore and we're supposed to feel bad that he's so busy). And that was only the beginning... A big problem with this community is the way it is built. The hallways are vast, which you would think spells privacy and quiet but actually it becomes a nightmare scenario if you have a bad neighbor - and in 7 years there I had many - because the walls are so thin and you're removed from everyone else so there is almost zero accountability to the community at large. In other words, you're isolated from most of the building but if you have one loud, crazy, or partying neighbor, it means you get your own personal surround sound relationship with them. I lived next door to a rotating cast of crazies, including two next-door neighbors in abusive relationships (I'm talking 911 calls, screaming at all hours, running from the police, hearing death threats and talk of suicide - no exaggeration) and a neighbor who felt the need to play house music 24 hours a day. A famous boxer also lived in the unit above me and he would have people over at all hours for religious ceremonies, and it basically sounded like elephants were walking above me because the vibrations were so intense. If you are considering the Palazzo East, you should know that the building 1) seems to attract loud, partying and crazy types despite its perception as being "upscale" and 2) the very nature of the building's layout allows for this kind of behavior. If you're a young woman, get used to men cat-calling at you from their balconies when you come home at night... it's disturbing when it's your home. I have many friends who live in smaller communities or duplexes, and I grew to envy their solitude because something about the sociology/behavior of people changes when they are more intimately aware of their neighbors and not in a large impersonal community. Here are some specific problems that arose in the last year for me: one of my utility bills began to triple, every month, for no reason. This was December of 2012 when it started. Because it is a company that Palazzo is contracted with, I had to go through the leasing office to get help with the matter and it drew out - no joke - into a 9 month-long saga. And it was always me that was chasing people down to get answers. Next, my boyfriend's car was towed even though he had a valid parking pass. That cost him $250. The Palazzo only offered to cover half the cost of the tow. I am STILL owed that money to this day. Then, one of my crazy neighbors got so out of control that I began to fear for my safety. Her abusive ex-boyfriend would stalk our hallway (he was not a resident - Fort Knox security for you) and bang on her door, shouting death threats. I sometimes would have to come to work late because I'd be scared to leave my apartment, knowing he was wandering the hall waiting for her to leave. Security, no matter how many times I called them, were never able to deal with this effectively. I did have to call the police a couple of times as well. After my 3rd 911 call, I had an epiphany that no person paying $2400 a month should have to deal with this kind of insanity, ever and decided to move. To anyone considering this place, I promise you one thing - you will find a nicer, newer, better managed building SOMEWHERE ELSE and it will almost certainly cost you LESS money. The management are an exhausting array of powerless, incompetent, & "too busy" types (manager Steven) to deal with anything effectively. And to top it off the community is getting older and more dated/tacky- looking each year. Life is too short to live at the Palazzo East!

Shameful to blame your lack of compliance on your residents and in turn, charge them for money they really don't owe you knowing that they have limited options... taking advantage is what that is called. Wouldn't recommend living here

Over-priced, and rent goes up EVERY year, no negotiations. Horrible leasing office staff; incompetent & no customer service skills. Not recommend these apartments to anyone. Huge waste of money. Very Disappointed.

I am a returning resident i resided there 2 years ago. Management has went down the drain. I decided to move in a penthouse location so I can have That experience and let's just say this building Management is Horrendous. I have been living here a little over two months, and the elevator is still in operable. Last week both elevators was down, so I literally had no way to get into the parking garage. My toilets have been out. It was a defective toilet therefore two toilets didn't flush in the house. The showers were clogged up and poop would come up through the showers. I pay over 5500 per month and this is what I'm dealing with For a 2 bedroo. Shenny Ramariez is poor representation for Aimco. She lack empathy and is very condescending how she deliberates. Everyone is Extremely nice until you move in then the Real comes out. Lastly theor is a couple of long-term resident who bully other residents particularly African American and Management has nothing to stop it. I am requesting a callback from Timothy or Andy.

Avoid living here at all costs. I was a resident of the Palazzo East for a year and a half during which time there were constant headaches, problems, and up-charges, with the nightmare continuing post-move out. This is not a "luxury" community; this is a poorly maintained and shoddily built scam: - the buildings are very noisy and police officers are a frequent presence - there is constant cigarette smoking despite the no-smoking policy - the gates and elevators are always broken - there are dog feces everywhere - the community is a cess pool of Airbnb parties Worst of all, the management company will try and scam you at every turn with fraudulent charges. Rebakah Larson and Jared Webb are two particularly terrible employees at Aimco that are both unresponsive and committed to perpetuating illegal and fraudulent activity.

Avoid this place like the plague. It is worn out and in desperate need of refurbishments, the 'jungle' they are so proud of often smells of sewage, and the management approach of the complex is appalling. They charge vacant fees on utilities if you don't sign up for a certain website, they don't address pest infestations, and try to take as much from you security deposit based on nonsense. It is overpriced, unfriendly, and overall not worth your money or energy.

This place is the biggest ripoff of all time. If it wasn't for the kind maintenance and cleaning crew I would've moved out. I can't even get them to mail my security deposit to the correct name and this is after 4 phone calls and 4 emails. AIMCO is simply a joke. Their average employee lasts about two weeks. Follow ups are nonexistent. Don't live here

**DO NOT MOVE TO THIS PLACE! ** 1. Avoid first floor!! Rat is all over the place at night next to the pool . Check the place at night time . 2.this place have the MOST SLOWEST Elevator in the world!!!! Ask the people living here( average 7 -8 min wait ) also it's get broke every other week and it takes forever to fix . 3. Really noisy place you can hear your neighbor next to you/ Above you , fighting/ having S** / etc 4. You going to find out a lot of extra fee for each month rent.so if you pay 3200$ for one bathroom add on it 200$ for fee

Never been there

Hard to give more than 1 star when every time it rains we have our tubs filled with the building sewage. In two years and a half here we also had problems with the stoves (to be replaced), washer and drier (to be fixed), dishwasher (fixed multiple times), the balcony (flooded) and I think that's enough for $4,000 a month for a 2bd 2 bath. Btw rent was increased 9% at contract expiration, but well...at least luxury living right?!?

Do not move here! they will nickel and dime you on the way out. I was a good tenant who paid on time no issues. They charge a bogus paint damage charge of 160.00. I had 4 pieces of furniture the entire time living there. they're calling 3 scuffs that could be cleaned by the cleaning crew which I paid them 150.00 to do paint damage. the apartments are expensive and they upcharge you for everything and then to use any excuse to keep portions of your security deposit is just bad form. 🙁

Don't live here. The neighbor above me are walking load and the sound ventilation is really bad. In addition, the new SmartRent system they have upgrading the keys with passcode access. When I was traveling to Europe, maintenance entered my apartment but I have not have any service request lately. There is not a notification before doing any service or entering of my home which was disrespectful. I called the leasing office, they just said that they will reach back to me when they get any information on anything going on in my apartment. But they never called back. You don't want to worry about your apartment being entered by somebody with no heads up and don't know what is going on with your home. And you really need a live camera to monitor your home just to make sure no one is messing up your stuff when you are not home. It's really bad this community gives you this unsafe feeling. And the community does not guarantee your valuables being safe even with this kinds of free, disrespectful entries.

Do not move here and save your money! This place is far from luxury and it's essentially dangerous. All of the permits are expired for the elevators, the property smells like feces and urine and there is mold growing in my unit. The assistant manager named Chrissy is rude and degrading. She spoke down to me over the phone when I expressed my complaints and options to get out of my lease. Spare your money and find somewhere else to live. I wouldn't recommend anyone to live here! Shame on the Palazzo East! Let me out of my lease!!!!!!!!

Pros: -Dog-friendly -Resort-like vibe -Gate-keeper on duty 24/7 (This was like the only pro for me..) -Location is ideal (This can also be a con since it attracts the unwanted visitors) Cons: -Overall very old building, which leads to SO MANY problems -Neighbors partying ALL THE TIME (noises echoing in the courtyard) We had to call police 10 times a year to quite down -UNBEARABLE walking noises/music from neighbors This was the worse apt I lived in in terms of noise canceling -Plumbing issue (had to call a maintenance at least 5 times a year) -Roaches/Silverfish (I saw them a lot more in this apt than any other place I lived) the Roach problem is REAL.. No matter how clean your unit is, the WHOLE building is infested. -Dog poop everywhere/Ppl not picking up. You'll smell it if you live in the 1st floor -Not an ideal place to cook due to small windows which are far away from the Kitchen ( in the unit I lived ) -Some of the ppl in mgmt are very rude -Ridiculously expensive rent (which increases so much every year) relative to the poor quality of living in this place They barely provide any benefit/incentive to stay to the loyal tenants Would give zero star if I am really honest. I can't believe this place still has 2.5 star.. I highly recommend to save your money and look to different apartments.

On first impression, the Palazzo is paradise. I've lived here over five years but am finally moving because it all continues to go downhill. The amenities are amazing, but they have stopped doing repairs or anything so much of the great amenities are unusable. The management is abominable and a disaster and the turnover is extremely high. They don't respond to maintenance requests in a timely fashion and their customer service is horrific. There is no loyalty to residents who have been here. They would rather have the building be empty than be amenable and cooperative with current residents. I am so frustrated and disappointed with them. Our ceiling has been leaking for over a year and they are now finally addressing it. But barely. There are holes in our ceiling for months while they get bids to fix it upstairs. It won't be fixed by the time we move out. I would suggest looking elsewhere for this price!

I moved in 3 days ago. Just moved to LA and my daughter is helping me. We toured the apartments, was shown one apartment. I asked to see the actual apartment I would receive. After following our agent walking in 4 inch heels, we arrived to my current apartment 20 minutes later and the agent couldn't open the door, said she forgot the right key. I choose to put a deposit down based on the appearance of the apt. I saw, my daughter had to get to work. I needed the apt. immediately because my son was moving into a new apt and could not keep his cat. I signed the lease and paid $1400 deposit, $3080 for initial rent due. This was classic bate and switch. My current apt. has worn & dirty carpet, scratched cabinets, cabinet doors that are slanted, mothball and mold smell in the closet, broken toilet, permanent water stains on the faucets, scratched refrigerator door. During the inspection tour I asked if I should follow Nicole and she said she was just checking to see if everything works. She turned the tv on, checked the water and a few other things. I was asked to sign a paper which now I know was the official inspection report. Needless to say none of the problems were listed. It is my fault that I signed papers without reading them, but I was in a hurry because of family problems. When I moved in the day after signing the lease the TV did not work because the batteries had been removed. The next day I reported the problems to the community manager. She promises to replace the carpet with hardwood flooring. The maintenance manager promises to fix the cabinet doors. I am hoping these promises will be met, but I am angry that they would rent an apt in this shape. I am not sure what my rights are if they do not fulfill their promises. Be careful.

It is 8 in the evening and I am sitting here in my apartment, basically an ashtray, not enjoying my self at all, my neighbors can't stop smoking, between the marijuana and cigarettes it has become unbearable. My mouth is dry, my couch and clothes smell like I am a smoker, and my apartment that I pay an exorbitant amount to live in smells like an ashtray. I have complained 10. 20. 30 times already about my neighbors and smoking weed and cigarette violations have been proven a ridiculous amount if times yet, they haven't been evicted , like they are supposed to be after multiple violatiins, just fined a few dollars, like it means anything to fine a resident who can afford a 10 thousand dollar apt, a couple bucks. Do not move here if you value your health. Getting out as fast as I van when lease is up.

Despite the negative reviews online we decided to pursue seeing this property. We called four days in advance to schedule to see a 3 bedroom unit on Saturday. When we arrived for our appointment there weren't any 3 bedroom units to see. Believe what you read. ...

If I could give this place 0 stars I would. Theres a reason this place only has 2 1/2 star rating.... It sucks. There's rats crawling every night. There's a creepy guy that lives here and management hasn't done anything to get rid of this person when tenants have called the cops on him many times. Before him there was a different creep that would harass women, I was one of the women and no matter how many people complained he continued to live here and management did nothing but say yeah you're not the only one that's complained about him.. the pipes are awful my toilet and sinks have overflown many times you have to pay $2 an hour for guest parking now and the claim that they started charging because it was their solution to tenants complaining about parking.... Which I'm not the only tenant now who's called that a lie... the alarm will go off for hours at a time randomly not even when it's scheduled but randomly and the sound is so piercing you feel like your ears are bleeding.... I'm moving out finally soon.... The only think I like here are some of the tenants, the pool and the sauna but that's still not worth it.. also the floor plans are weird if you want pictures I have plenty ... at one point I had meal worms on my patio don't even know how they got there, at first I thought they were leaves from the trees above my patio but nope

2 years ago I was seduced by the look and amenities offered at The Palazzo West at Park La Brea and became a resident. In the beginning I was very satisfied with the way the property conducted business. However with the change of managers (more than once) I am sorry to say I can't wait for my lease to end in March. The once offered amenities that I enjoyed have been taken away altogether with no warning or reduction in my rent. The managements story is they can't afford to offer the amenities any longer that I am still paying for....EXCUSE ME? However the property still maintains fresh flowers in the rental office...seasonal flowers all over the property and is REPAINTING the entire property along with retiling the water features . The property is more about attracting new residents than keeping the residents it already has happy. BEWARE !!!! You can't judge a book by it's cover.

I enjoyed my stay there in corp. housing. What I didn't like is the endless parties at the pool and drunken neighbors at 4am coming home and banging on the doors at all hrs. not to mention yelling and laughing like banshees. Also, when I first visited, a blond girl in the office showed me around. She walked so fast I was practically chasing after her, she was cold and unfriendly. I always stopped by the office to get my packages, and was never greeted. They always have a bad attitude. Yes, it is an amazing gorgeous place, but bad service and bad neighbors ruined it

Dear Mr. G of Palazzo: Instead of contacting you directly, I like to respond here so that more public can relate. I already suggested to let the management know regarding your current outrageous policy and think about adopting new policy to Ms. C. Smith, your Resident Relation Specialist in writing. You can ask her to see my back and forth emails with her making sure that I fully understand your 'policy.'

WARNING: This place sells itself like its some fancy place worthy of the price and full of amenities--- FALSE!!! This place has a quick turn around of randoms & countless times I've heard some serious domestic situations echoing through the halls with no security showing up. Speaking of security-- what security? Honestly, the guards at the gate are far more of an inconvenience than a security measure. The back gate, where I enter to get to building 3, was broken and wide open for a month and when they FINALLY fixed it- no ones clickers worked and nearly 2 weeks later they still can't be bothered to fix it. When I tried to get them to reprogram the remotes they switched out my remotes & then neither the exterior gate worked and then the interior parking gate wouldn't work, so I was worse off than I was before it started! Not to mention, they can't even be bothered to put your name in the call box for your guests & it's been over a year since we've lived here- calling, emailing every month only to be met with no results, just excuses and avoidance. They FORCE you into Direct TV & then the service is HORRIBLE- you pay for all the bells and whistles and they just can't deliver, but you can't switch providers because of some deal they have with a 3rd party company *which charges you again and again for coming out to "fix" things that continue to malfunction- it's a total rip off. And they don't care-- management couldn't care less that they continuously don't live up to the stated perks of being here. Once you sign your lease, it's basically a fuck you, good luck attitude behind false polite smiles of incompetent people, who don't know the first thing about how to make this a safe and convenient residence that lives up to the list of perks you think you get for paying the price. Oh, and the WORST PART... They can come into your apartment whenever they want, to do whatever they want, whether your home or not, whether you agree to have something done on a day where you can be there-- NOPE. Just constant notes saying "Hey we're letting you know we're gonna bust into your apartment to do 'upgrades' *which you don't ever see* at such & such a date/time." PERIOD. They don't care about your schedule, your privacy, your security. They couldn't care less. Just give us your money & fuck you. OHHHH and did I mention the constant sound of sirens & vacuums that surround your every waking moment. Don't worry, that's free. Lastly, after not living up to the list of things you pay for, they raise your rent every year... more than the 5% allowed by law & ride your ass for months leading up to the lease being up, wanting you to commit to staying, or let them show off your apartment while your gone to potential new buyers. No one stays here for long because it's secretly a semi-shady environment with no consideration given by management to live up to their listed amenities.

Just an update for anyone considering moving into the Palazzo, DONT MOVE THERE! I finally had to break my lease because they refused to do anything about the smoker who lived next to me and made my apartment, clothes and furniture reek of cigarette smoke and exacerbate my allergies. When I discussed this for the last time with Andrea the useless "resident relations manager" she agreed to allow me to break the lease, wrote an email confirming this along with her apologies. I gave my notice to move out per their instructions and at my walk through they assessed a standard fee for cleaning and painting and gave me a signed document stating that I would receive the remainder of my 1000.00 deposit within 21 days. 30 days later they send me a bill for more than 11,000.00 to cover the remainder of the original lease! And their response emailed to me by their incompetent useless leasing office attended Jesse was that "sorry, I should have explained better" So, please don't be fooled by the response noted on my original review from their business mgr, James G. who promised to have their VP named Didi get in touch with me. She never did, nor did he return my emails. Their home office in Colorado (who I tried to contact and left msg to complain about my living situation which were never returned) called me today to let me know they are sending the 11,000.00 bill to a collection agency. Again, this place is he most unprofessional establishment. Dangerous and ghetto. Don't be fooled by their outside appearance. Once you sign the lease they don't care about anything. They will rent to anyone (which is apparent once you see who your neighbors are) and as I mentioned before they do not even check IDs let alone employment verification.

constant noise complaints even when I'm out of town. the managers are so dumb they don't even bother looking into it just harass the residents

I am moving out of here in 3 weeks and it could not come soon enough. Let's start with the management. It does not matter how many times you call or how many voicemails you leave, they will NEVER get back to you. The staff that work for the building have half a brain. Don't expect them to know the answers to any basic questions without having to run and ask someone else. The walls are paper thin. Their "security" can't do anything about noise complaints, they ask you to call the police. And if the police decide to waste their time, it's about 2 hours of waiting for them. The building has turned into a community of people that you don't want to a surround yourself with, I.e. A shooing and stabbing incident in my building. There is a reason they are offering a month free incentive... Avoid at all costs.

Me and my partner have been leaving in this country since July 2015 and we have leased the apartment at paseo colarodo in Pasadena. Last month we decided to move to west Hollywood area and we have found the Palazo apartment and last weekend we went to leasing office and see what the options are. The lady at leasing office was very helpful and we ask her that we are new Here and we don't have strong credit score yet, lady said don't worry you'll prove after all we have dicieded to lease the apartment and we paid $1000 to run the application plus $80 application fee . After 4 days later they decided To reject our application due to our Credit Score is under 600 ( as we have only been in California 6 months) I am very surprise that company like this they have no solution for this kind of suttiation and they do not welcome anyone even they have decent job and income. Rather then they find a solution they rejected our application straight away. I have never been humiliated that much. Ablasutely ridiculous if you are new California don't go lease from this company. We lost $80 application.

********** be awarded ****** ********Management doesn't actually do anything. it's unfortunate that this is the only way to get their attention****** This place and the people who run it get worse by the day they will promise anything but...... till you move in and then ...leave a massage on VOICE MAIL ...she /He will call you back......And then Im so sorry to hear that .....yes but nothing Happen the elevator is still Broken !!!!!! THEY DON'T GIVE A FUCK ALL THEY DO IS PROMISE LIE'S AND LIE'S This place is a ghetto !!!! The elevator broke down every other day the management use cheap company to fix it ..cheap cheap .....YES ALWAYS BROKEN OUT OF ORDER ....WALK ...WALK ..WALK AROUND THE BUILDING NO ELEVATOR.....THE PART WILL BE SOON YES..AFTER 2 WEEKSSSSSS or More ..... thats a shame !!!!!!!!!!! SEE IT YOURSELF COME VISIT DON'T LET THE INTERNET PICTURES BUY UR TRUST !!!!!! CARRY YOUR GROCERY FROM THE STAIRS OR OTHER ELEVATOR !!!!! VERY CLASSIC BUILDING AND MANAGER !!!!!!! ALL THEY DO IS DRESS NICE AND SMILE THEN .....FUCK YOU LEAVE A MESSAGE ON MY VOICE MAIL ....!!!!!!! 1.the parking garage security gate is always open and broken 2.noise cars with music at night coming in and out ...can't sleep 3.rats running all over 4.pitbull dogs are there...please say no pit-bull dogs but i guess if you have the money it buy peace .... Helloooo ( we have small kids here..... hello ) Wake up and read the lease no scary dogs and dangerous.... 5.dirty elevators frozen yogurt cups on the floor at night ..... 6.everything is extra fee... watch out and you will see it after u move in 7.they welcome you with a smile and promise promise everything till you really moved in to this getto ...then they dont give a fuck !!! 8.cheap pool furnitures...orange metal chairs 9.spa water dirty..old naked man in the jacuzzi ..yakkiieeee 10.everyone can come in to the pool (no security check) 11.residence from across the building join in the pool and spa for free....YES FREE 12.hot days forget to find a chair by the pool ....park la brea residence welcome in with no security check every one is there no room to get a chair 13.night time loud music from cars coming in and out ..BOOM BOOM BOOM MUSIC 14.manegment sucks all they care is $$$$$$$$$$$$ bring me your money 15.police is always here at night ....fighting.... Sometime shooting...drugs 16. is this the place you want your family and kids to be here...???? 17.no pool party... no bbq... no nothing all the money go to the management's 18.the gym.... everyone is welcome don't need to live here.. just walk in free gym .... no security check .....do you live here ??? Hello ...... i guess they don't give a fuck !!!! 19.over price .....and welcome to disneyland free admission ............. mickey mouse for the kids all over .....FREE SHOW rats.....rats.... running all over next to the spa area!!!!!!!!!!!!!!!! 20.Pool water always Cold !!!!! YOU Don't need to travel to Dubai....WELCOME to my island full of arabs here at the palazzo ++++ allahu akbar++++ you hear them pray !!!!!!! Now you tell me if you like to enjoy the palazzo WEST OR EAST OR NOTHING This place and the people who run it get worse by the day. 🙁 good luck section " A " soon to come GO FIND A BETTER CLASSIC PLACE FOR YOUR MONEY !!!!!!!!!!!!!!!!!! THEY ARE CHEAP HERE !!!!! I WILL TRY TO TAKE PICTURES AND UPLOAD IT HERE !!!!!! SEEEEEEE..........YOU SOON

As a long time renter I was excited to move in. The leasing staff are great, but they don't live there & know nothing about the living situation. Rats, ants and cockroaches. The fire alarm for an hour while you try to work is a joke. If they tell you it is ok to use vapor cigarettes it is a lie. I specifically asked Shawniece & then was told it was a 250 fine once I was in. Spa is lovely but the people working there are just so so. Constantly changing their policies. If you are looking for a nice luxury rental go elsewhere. Seriously you do not want to rent here. Best day there was finally leaving. Edit - I forgot the construction. Always, all the time. It is generally loud there but every 5 days there is some new issue that requires earth movers or dump trucks for concrete. It is truly awful

DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!

The building was made so that it creates a tunnel. If you live towards the inside you can hear everything all night long. If a woman walks through with heels on she sounds like she is in your apartment. I live on the 3rd floor. Additionally I love animals but there is no control on the barking. The building is so greedy that they do not consider the tenants that do not have dogs. But since they get extra money for animals management does nothing to fix the problem. Which happens all night long and all day. Do not be a person that is self employed and work from home you will get absolutely no relief from the dog barking and noise. As far as rent, I have lived here for five years and they do not believe in not raising your rent every year by at least $100 per month. There is absolutely no loyalty.

Have heard multiple accounts (with proof) that this place charged people rent for monthes after they moved out!! Sketchy, would definitely watch out for this place.

We rented through air B and B and found out it was illegal to rent from this location as we tried to enter the pool. We understand fully that this happens but there is no reason to be belittled and treated like garage by I'm assuming the manager Andy Tanner. I was with my 70 year old parents and he told us we had 10 minutes to vacate the premises or else he was going to call the LAPD. Again, my parents are 70 years old. He screamed at myself and my parents telling us we were trespassing and we are going to be arrested if we don't hurry up. This type of behavior when I said it was inappropriate is stemmed down from the corporate office and this is how they want him to handle situations. That's one corporate office that I would stay far away from and I would stay far away from Andy as well. We are here celebrating my niece and nephews pre k graduation and he really has ruined this day for us. Hats off to you.

The customer service personnel is top notch, but the leasing agents and the people who live in these apartments are less than par. Choose wisely when considering moving here.

bad time here. i sent my parents here last year, i booked with my card and my parents trip was ruin . they were asked to provide my card? well i was not on that trip!! therefor they could not check in for the full days i HAD BOOKED.. Thanks for destroying there trip!!! will never stay there again. waste of time, plus this place will nickel and dime you to death.. its just so sad !! my parents luv this place.. we will no longer at all stay here again,or refer anyone

Just another apartment complex but gloomy.

terrible experience with all 4 people who worked on Saturday .none of them would acknowledge we were there ,let alone get up to show an apartment.too busy to show an apartment with that many vacants.seems to me that's why you have so many.never have I had this happen o us before.lazy people.ill take my money somewhere else

I'm a resident here on the penthouse level and for some reason, my review was removed. So here it is: the security guard here was robbing residents of packages and dumping them in the stairwell. I caught him, called the police and he was arrested with a large box filled with items from residents. He confessed to working with accomplices but there was no further investigation by the Palazzo. When I informed management of this, a particularly unprofessional aimco employee named Priscilla Gonzales became aggressive and started attacking me on the phone (I recorded the conversation and will send it to anyone who would like to listen to this incompetent woman who felt it was appropriate to be aggressive to a resident, just pm me if you're interested). She also told me 3 times that it would just be better if I moved out (rather than her doing something about this situation). She told me she was frustrated and getting impatient. This type of person should really not be working at the Palazzo! She compared being robbed by a security guard contracted by your building to having your car broken into by a random person and finally said that perhaps she should just start looking into me. What? Yes that happened. I don't feel that someone like this should even be interacting with residents. This just to me seemed like an defensive impertinent woman trying to threaten us in a nonsensical manner.

Don't even think about it!! I was staying in a corporate apartment at the Palazzo, and I couldn't wait to leave. Before moving here, I thought I might want to stay. Unfortunately, the place is nothing like the website (kudos to the web designer). Cellular service is abysmal, and I have two phones (one personal; one for work). I couldn't get any service on AT&T and barely a bar on Verizon. Calls dropped constantly - daily. If the phone did manage to ring, I had to run out to the balcony to answer the call, but every single time the phone would still drop mid-call. It's like the Palazzo exists in some sort of cellular black hole. Read other reviews - everyone has the same problem with cell phones there. The place is filthy, smells of marijuana, and the appliances are all mismatched and cheap. I would give Zero Stars - so the one star I'm forced to give is really too high.

The building staff and building manager Andy are nice and so is the community however there is no security. My cars have been broken in for the third time and I can only assume that it will keep happening again. There is only one security guard at a time for 5 buildings in the community with almost no video surveillance in certain areas which explains why the person that is consistently breaking into my cars feels like he can continue messing around with total impunity ( I assume it's the same guy because of the same MO - screw driver to the lock). I am not alone in this predicament and we only requested that more cameras be installed but to no avail. But I should consider myself lucky since I only suffered economic loss while other resident have been physically attacked by intruders. In conclusion If you care for your safety and the safeguard of your property do not move here.

I have lived in the Palazzo west (building 6240) for 2 years. The only reasons I stayed that long is because it's a lot of work to move out and the location was pretty convenient (Grove, Farmer's market, pretty close to everything, lots of restaurants on 3rd street etc...) When I decided to move there I was impressed by how nice it was from the inside and the model apt I saw was amazingly decorated. But when I moved there, they didn't even show me the apt before officially moving in. They said someone was living there. Therefore, I did not realize that the apt received NO SUNLIGHT AT ALL until about 2 weeks after I moved in. MANY of the apt in this building are shaded all year long because of the trees outside and how the building is facing. In addition to the NO SUN Light problem (which gave me bad allergies because my furniture and everything was rotting in the dark) I WOULD BE UP ALL NIGHT some nights because of THE EXTREMELY LOUD NEIGHBORS. These buildings are FULL OF IDIOT PARTY PEOPLE who scream on top of their lungs on their balconies in the middle of the night. I would call the front gate and notify them but that didn't stop the party people from being obnoxiously loud. In addition, THE WALLS AND CEILING are SUPER THIN so I could hear the next door neighbors' alarm clock and the neighbor above's every foot step when I was trying to sleep. The apts there are super over priced. I moved out about a months ago to a HOUSE in VENICE that is much much nicer and that is cheaper than the penthouse condos at Palazzo. I still haven't gotten my security deposit. I just called twice and the guy in charge is too busy to deal with me (which triggered me to write this review). Another super annoying thing is that I could never have guests over because it would take them 15 minutes to find my apt. ALSO the apt I was in HAD NO CELL PHONE RECEPTION FROM VERIZON OR ATT so I had to get a landline. And I paid for the fastest internet service but it was fairly slow. The management of the palazzo can get away with a lot because of their location and how they look from the outside but people have to know the truth about this place.

The gorgeous exterior of this community drew me in as I was driving the area, hunting for apartments. The resort-style pool looked nice and I liked the Spanish theme. Went to the leasing office to request information. A male associate told me he'd find someone who could take me on a tour. Ten minutes and two cups of coffee later, I was told that no one was available. REALLY? I'll take my moolah elsewhere. If you can't make time for me as a prospective resident, I'm quite sure that you won't think much of me as a resident. Too bad. Deuces

I live at the penthouse palazzo WEST and i am paying almost $5000 monthly for the worst management ever. The people who works at the leasing office are horrible. I had to call them more than 8 times to get along with someone. Poor communication with the residents. The maintenance were great for a while then they start being as bad as the leasing office. I stayed for 4 days with no hot water.

The worst service I have ever had in my life. I've accidentally locked up my bathroom door and I've requested the service to open it. It's been 3 hours now and no one is showing up. I'm calling them for 10 times now, every time I call them they say we can not do something about it, you just gotta wait. Are they joking or what??? I regret so hard that I have a leasing contract for 1 year for this stupid place. really wanna move out now. Just learn how to serve properly your current residents before taking $3000 (least expensive one) monthly lease from people.

Before this weekend, I might have given this place 3, maybe even 4 stars. Right now I wish I could give it zero. My car was broken into and damaged in an attempted theft. Management called it an "isolated incident"... Come to find out some residents dealt this exact same situation four months ago. Someone took a screwdriver to their car locks and, at least in my case, the ignition. This happened inside our supposedly secure garage. Management has done nothing to improve security, even as LA becomes increasingly dangerous. I don't care about luxury; my main concern is safety. The cops can't do anything and management *won't* do anything. Now I'm left having to pay hundreds of dollars in repairs to my vehicle and I'm no longer comfortable living in this community. I just want to warn any prospective residents: if you care about your physical safety, perhaps this isn't the place for you.

We came in today to see the apartment at 11am for our confirmed appointment... we even arrived early. The security wouldn't let us in, we called the apartment leasing office, managers, etc. and no one responded... so we couldn't even see the complex. No one tried to help us and we were basically told to leave when we had an appointment confirmed for 11am... email confirmation and all. We're taking this as a sign to stay far, far away. What a mess...

DO NOT LIVE HERE - understantement of the year. I lived here for 2 years. I completely agree with Takent A and Jenn H's assessment of the quality of life. Rules only seem to be selectively enforced and only when its convenient for the management. On my first week, I had a UPS package stolen from my doorstep. Managenment was completely unhelpful and rude. The rudeness seemed to be persistent as well as pervasive. Then there's the noise. The walls are so extremely thin. The tenant above me is constantly stomping on the floor at all hours of the night and day. I brought the issue to management who were unable to remedy the situation. I was told verbatim from an assistant manager that "the tenant is getting tired of our reminders." Nothing was ever done about the situation because management basically grew tired of me telling them about this extremely noisey tenant above me. It really was the prime motivator for deciding to move out Then, there is constant noise from other tenants in the courtyard from people singing or having loud conversations at all hours of the night. Very little is ever done about that. Then there's the constant short circuits that set off the fire alarms at all hours of the day and night. Nothing's ever been done to fix that. People leave dog feces in the hallways and the doggie park. Nothing is done about that. Oh, and a few times, my 12lb dog and I were pretty much malled by my neighbor's much larger dog (apparently there are no weight restrictions on dogs anymore). When I reported this to the manager, she said she was going to suggest "obedience classes." Nothing ever came of it, and we had to live out the rest of our time there evading Cujo. Other tenants make it a habit of leaving their garbage out in public - next to waste paper baskets. Nothin was done about that. Maintanence/Cleaning staff constantly make noise late at night. Nothing is ever done ablout that. Consildated Smart Systems provides the worst services and apparently because the entire building uses them, there are bandwidth issues which means you may or may not get service, especially when you need it. And forget trying to get a service appointment with them. Yet, when I gave notice that I was moving out, Alisha only wanted to schedule my inspection for times that were during my working hours. I work a 9-5 job, but apparently, that's an inconvenience for her. I was told that I didn't need to be present for the inspection. Seriously? Of course I want to be present. And finally, there is the issue of rules being made up as management goes along. When I moved out, my original movers decided not to show up. I had to scramble to find the only available movers to come the next day. When they arrived, they were refused access to the loading area because they arrived at 8AM (the only time I could get them to come) and weren't allowed in until 10am. THere was absolutely NO reason for this. Not a singly vehicle was in the area and no one would have been inconvenienced. Of course this new rule was something never communicated to anyone at any time...and I wasn't even provides a reasonable explanation for it. I was told to "call the office" at 8am on Sunday when of course no one was there...and of course the guard refused to call the building manager - because accomodation is not something that's well-regarded by management or their staff. Its ok for constant noise above my head at all hours of the day and night, loud balcony parties, dog feces, garbage in the halls...but god forbid my movers come and want to park quietly in the loading area while they pack up my apartment...apparently that's too much to be tolerated. In the end, they parked in the lot next door, packed up my things, brought them out to the loading zone and at 10am loaded the truck. Not a single tenant was inconvenience or disturbed. This is exactly how the move would have been handled with or without the truck being parked in the loading zone. All of the consternation was just entirely unecessary. I am just glad to be out of there. Don't make the same mistake I made. Go elsewhere.

As a multi year tenant I whole heartedly agree with the negative reviews. This breaks my heart to see one of the most respectful and best neighbor's I've had possibly move because of their issues living here and yet building trying to raise their rent $500! I myself have had sewage in my sinks, rats chew through my patio doors and leave feces all behind my couch and more. Don't get me started on the elevators which keep me in a constant state of anxiety every time I get in them. Not good for someone with anxiety disorder I assure you. Plus all the amenities we once enjoyed are going away or costing money. I only stayed due the love of some neighbor's (who many have reached a level of frustration and are moving out) and my dog and frankly being too busy to look for something new. But this is a ridiculous tragedy to see such great tenants who have lived here for so many years get bamboozled into having their rent raised a ridiculous amount. This place is falling apart. They seem to care more about getting deep pocket tenants who care little about keeping up a nice property and abiding by the rules then those that truly want to be here and create a great and safe community. We have seen wicked courtyard fights, shootings, more smokers (In what I supposed to be a smoke free complex) then I can count. It's time to step up the game palazzo. And I don't mean by redoing the apartments and charging home rent prices for them. Do right by your tenants or you'll all continue to see major backlash from current residence who all talk and are feeling the same.

The follow-up to our issues were met with the kind of sterile, corporate, anti-compassion that we have come to expect from this community. We tried to escape our lease just one month early so that we didn't have to experience further sewage explosions. But they couldn't understand why - their defence being "we clean it up every time"... We've since moved to a new place where everything works... The grounds are well kept... The rent is reasonable... And most importantly, the management team on the grounds are empowered to make decisions. I would be thrilled if my review deterred even just one person from living at any Aimco property. They really are a horrible corporation.

Bad place SPENCER FOR RENT AND USED MATERIALLY LOW QUALITY

My husband & I are current residents & we regret choosing this place as our home. We know a few of the celebs that live in the penthouses & for a fact all the attention & care goes to the penthouses. IF YOU ARE NOT A CELEBRITY OR AN IGNORANT KID WITH NO STANDARDS STAY AWAY FROM THIS PLACE. We have been here over 3 months. The noise level is outrageous because the walls are super thin. We hear EVERYTHING as if it were happening in our living room. We loose sleep every night because of the foot steps upstairs. We hear neighbors having sex, conversations that take place outside. Every door that opens shuts around our apt make our walls tremble. The quality of the appliances are crap. The light fixtures are from the 80's. They flicker & make the most annoying buzzing sound. The shower door leak water onto the floor after every shower. The sinks make gurgling sounds & dirty water has resurfaced into the sinks. Nerve wrecking! The plumbing is a huge issue including in the parking garage. Random pipes leaking water on to the cars & the garbage smell slaps you when you walk into the garage. The ventilation system is horrible. They have changed the filters however if I dust today in a few hours you will have a film of dust as if it were months since you've dusted. The employees from management, maintenance, & security are nice but they are conditioned to beat around the bush when an issue needs to be resolved. Essentially they are very apologetic & sweet but do nothing to fix the issue. I complained 2 wks after moving in & months later we are still having the same problems. After so many years of living in different apartment complex around the world this has been the worst! As I'm writing this review I am also trying to enjoy the sweet stomping noise from upstairs making my wall pics shift. Home sweet home if you enjoy this type of zoo. If you have nervous pets DO NOT TORTURE THEM BY MOVING HERE.