Palazzo East

Do not move here and save your money! This place is far from luxury and it's essentially dangerous. All of the permits are expired for the elevators, the property smells like feces and urine and there is mold growing in my unit. The assistant manager named Chrissy is rude and degrading. She spoke down to me over the phone when I expressed my complaints and options to get out of my lease. Spare your money and find somewhere else to live. I wouldn't recommend anyone to live here! Shame on the Palazzo East! Let me out of my lease!!!!!!!!

Where should I start? Leasing office? Leaks on ceilings? Lack of maintenance on the common areas? Stalkers around the building? Cero security? Dirty hallways? Cockroaches? I'll try to be brief but they make it so hard. The leasing office is a mess, they do nothing about anything, even if you complain but they're so good at bullying you and threatening to evict you. They do learn how to treat and deal with people. There are leaks in the gym, and some apartments that are NEVER fixed, also flooded parking lots and apartments. The gym has 4+ machines that haven't been working for months, but do nothing about them when we pay a VERY expensive lease. The fire pit has also not been working since July. How long does it take to fix a fire pit? Elevator of building five has not been checked since 2017 according to the paper stamped in it. Stalkers everywhere and harassing married and single women yet they still renew their leases. Security? Non existent, Duke is the only decent security guard in the complex. Months ago some crazy guy trespassed the property and hit someone. A courier from a delivery company was peeing at 12 noon, right outside my apt. Last week there was dog poop all over the hallway. (Images bellow) BBC They also threatened me with starting an eviction because apparently they "know" that my dog is a restricted breed (which he isn't and we didn't know about his dna) they put me into so much stress and always bullying me with "I have proof and videos of your dog barking" but they do that to everyone! The only star that I gave them is because of the people leaving here and the incredible community we've created WITHOUT the leasing office. When someone comes to the tour around the complex, they make sure of pretending that they're a pet friendly and that they have attentive staff, which to be honest the only valuable staff here are the maintenance people.

UPDATE: You do not want to live here, period. I've been living here since April, and I can not wait to move out. It is overpriced, and the management absolutely don't do shit. Most of the residents are rich stupid people who have tons of money to throw and think they can do anything. People drive nice cars here race in the parking and always park at the space they are not supposed to park. Save your money, and find somewhere that's actually worth living and has decent human beings than bunch of sugar babies/rich teenagers who don't live in the real world.

There are so many things wrong with this place, but one of the worst offenses is their continual lack of regard for privacy. I have been a renter for twenty two years and I have never experienced anything like this. I am friends with my neighbors, and we have all agreed that AIMCO completely abuses their right to enter into the units. On average, they enter into the apts three times a month, and at the most (so far) it has been ELEVEN TIMES a month. I don't know what it's for except for services that I don't want (AT&T - which gives AIMCO kickback), and "improvements" that we never see. They also enter to constantly check the fire alarms or service them. My guess is they're too cheap to install something that actually works. I don't like strange men coming into my space and working constantly. They even go into the closets. It is unreasonable and intrusive. Speaking of management's lack of regard for privacy, it has trickled down to the maintenance staff who also enter whenever they want. They illegally enter units and I have been told "oops, wrong apartment" after they used a key to open my door while I was home. Management also gives your key out to random vendors. The AT&T guys that were installing fiber in the building had my key.. WHY? The security guards, as nice as they are, don't do anything. They watch all the cars go in and out of the gates and don't check them to see if they live there. Some actually look like they're pretending they don't see people driving into the gate who don't belong. The whole privacy and security situation is unsettling. The security gates have also been broken and wide open for weeks at a time for people to come in and out as they please. With the amount of issues involving shootings and murders here, you would think they would be more careful. Another completely unsettling thing about the management here is that they are completely aware of things wrong with the building, but chose not to fix them. For example, there is something wrong with the plumbing here. The garage pipes leak sewage (I saw the AIMCO person try and dispute someone else's review that had that in it, but it is true, I have seen the pipes labeled SEWER leaking MULTIPLE TIMES), and every apartments' sinks flood with sewage at one point or another. Management is completely aware of this, yet no action is taken to fix or prevent it. Scroll through the reviews, you will see pictures of backed up sinks. It recently happened to me and it is absolutely disgusting. The management team doesn't respond to e-mails or phone calls, or even pick up their phones at all for that manner. Don't get conned into a lease here. It is pretty on the outside, but once something arises that shouldn't be happening and you bring it to AIMCO, you will see that you are treated like crap. They act like they're doing a favor by taking your money. And you work hard for your money, so you should live somewhere where you'll be treated with some respect for spending it. Yelp should make zero stars an option just for this place! *In response to George's comments* I am VERY UNFORTUNATELY a lease holder and have in fact received all of the of emails about the fire alarms. I also have ELEVEN emails and notices in one month about entering my apartment for fire alarms, at&t installations, and various other things. So please do not assure me of anything false, especially when I have proof. If anyone is interested in seeing those ELEVEN notices for entry, please message me. Also in regards to "the exact opposite of my thinking"... let's be honest here, there is a reason that the fire installations needed to happen. What we had before did not work (alarms constantly going off at all hours of the day and night), and since cheaping out is aimco's MO, yes, I am thinking that these new ones won't be top of the line either. About entering my closets for BOTH fire sprinklers and at&t installation, it was NOT COMMUNICATED to me. I was communicated that it would be happening, not that it would be as intrusive as it was. Also, what code is there for a yearly fire sprinkler inspection? None. You get a cheaper rate for your insurance at the expense of your residents' privacy. But you don't care, you can save a buck! And yes, the CRIMES I mentioned happened years ago, one by a non resident on grounds. Since then, the "courtesy attendants" who are apparently not security (lol) even though they respond to noise complaints and the ones that do their jobs (ie Sam), actually check cars going in and out of the gates, have been even more lax since the violent gun crimes. George, stop trying to deflate the comments by residents. We are on the ground level and have proof for our claims. We have all gone to the management multiple times for complaints before posting on public forums. Our concerns are not addressed or mostly, even acknowledged, and then we are basically called liars by you. Not a good look, George. Not good PR at all, aimco.

I lived at the Palazzo in 2013. After my year lease, I couldn't be happier moving out. The walls are paper thin, I could hear my neighbors entire conversation since we shared living room walls. Bugs every where! I always had silverfish in my bathroom and kitchen. My neighbor moved out because of cock roaches, but I never had them. My apartment was so dark, I would never know the time of day. After they tried to increase my rent $300/month and with their convincing "it's cheaper to stay and not pay for movers", I was out. Don't get sold from their model apartment. It will be nothing like you expect.

Hard to give more than 1 star when every time it rains we have our tubs filled with the building sewage. In two years and a half here we also had problems with the stoves (to be replaced), washer and drier (to be fixed), dishwasher (fixed multiple times), the balcony (flooded) and I think that's enough for $4,000 a month for a 2bd 2 bath. Btw rent was increased 9% at contract expiration, but well...at least luxury living right?!?

Pros: -Dog-friendly -Resort-like vibe -Gate-keeper on duty 24/7 (This was like the only pro for me..) -Location is ideal (This can also be a con since it attracts the unwanted visitors) Cons: -Overall very old building, which leads to SO MANY problems -Neighbors partying ALL THE TIME (noises echoing in the courtyard) We had to call police 10 times a year to quite down -UNBEARABLE walking noises/music from neighbors This was the worse apt I lived in in terms of noise canceling -Plumbing issue (had to call a maintenance at least 5 times a year) -Roaches/Silverfish (I saw them a lot more in this apt than any other place I lived) the Roach problem is REAL.. No matter how clean your unit is, the WHOLE building is infested. -Dog poop everywhere/Ppl not picking up. You'll smell it if you live in the 1st floor -Not an ideal place to cook due to small windows which are far away from the Kitchen ( in the unit I lived ) -Some of the ppl in mgmt are very rude -Ridiculously expensive rent (which increases so much every year) relative to the poor quality of living in this place They barely provide any benefit/incentive to stay to the loyal tenants Would give zero star if I am really honest. I can't believe this place still has 2.5 star.. I highly recommend to save your money and look to different apartments.

Have heard multiple accounts (with proof) that this place charged people rent for monthes after they moved out!! Sketchy, would definitely watch out for this place.

The Palazzo management will always tell you that they will get back to you and won't. Despite Palazzo's comment on my review, they have yet to get in touch with me about their in-room water fall blunder immediately before my moveout. For details about my two years at the Palazzo West, please refer to the actual review. I will not initiate the contact, since I had been talking to their managemetn office, written in the survey, and also tried to contact corporate to no avail. Looking back, dog feces in the apartment floor at least three times left for over 20 hours despite calling in, too. Attentive, they are not.

I was live 3 year East palazzo.l like location and apt .but menager is rude .garden and spa very dirty .securty persons very helpfull.

Me and my partner have been leaving in this country since July 2015 and we have leased the apartment at paseo colarodo in Pasadena. Last month we decided to move to west Hollywood area and we have found the Palazo apartment and last weekend we went to leasing office and see what the options are. The lady at leasing office was very helpful and we ask her that we are new Here and we don't have strong credit score yet, lady said don't worry you'll prove after all we have dicieded to lease the apartment and we paid $1000 to run the application plus $80 application fee . After 4 days later they decided To reject our application due to our Credit Score is under 600 ( as we have only been in California 6 months) I am very surprise that company like this they have no solution for this kind of suttiation and they do not welcome anyone even they have decent job and income. Rather then they find a solution they rejected our application straight away. I have never been humiliated that much. Ablasutely ridiculous if you are new California don't go lease from this company. We lost $80 application.

If you can afford the Palazzo East, then you can afford to live somewhere better. We lived here for two years. The first year was great. It was quiet, clean, and the staff was super helpful. Any issues we had were resolved quickly. Year one was five stars. I'm not sure what happened in year two, whether the property changed owners or management but things changed. The property became loud and noisy. Dog excrement became a frequent sight around the property, even in the hallway of our building. The halls begun to stink of weed and cigarette smoke. Then, came the roaches. We reported seeing roaches and a few days later, an exterminator came in. They sprayed, told us to wait a week or so and alert the office if they came back. They did come back, we let the Palazzo East office know, and several days later they got back to us. An exterminator came out, the problem didn't go away, so we reported it again. This time it was a couple of weeks to get a response. An exterminator came back, then so did the roaches so we reported it again to silence. We finally found a new place to move but didn't hear anything about the roach problem for a month while we also waited to be let out of our lease. I know that it wasn't just us because the last two months we were there, the vacant apartment next to us was being sprayed for bugs weekly and they exterminator mentioned coming to Palazzo East regularly. That neglect on the part of Palazzo East to fix their roach problem led to us having to throw away all of our living room set because we found roaches in them when we moved. Like I said, if you can afford to live here, you can afford something better.

DO NOT LIVE HERE unless you don't mind terrible customer service, management that steals from you & general unprofessional behavior that borderlines on outrageous. Over priced. Over rated. - When I moved in my dishwasher, washer dryer & shower were all broken -fire alarm (which is LOUD) seems to go off all the time. Loud, ear shattering fire alarm going off at all hours for seemingly no reason - they FORCE you to use Consolidated Smart Systems for TV & internet and it's way over priced & terrible service/package - ZERO CELL PHONE RECEPTION in your apartment - Your apartment manager will ignore all phone calls & emails - they will STEAL your security deposit - they charged me $270 move out few for cleaning etc (which is fair) THEN randomly assessed another $3200(!!!!!!) saying I didn't give 30 days notice...even though the form shows I DID give 30 days notice. - no direct phone number PALAZZO IS A SCAM. TERRIBLE VIBES. SHADY BUSINESS PRACTICES. Thieves & liars! STAY AWAY.

The pool and the SPA are always very dirty

Don't live here. The neighbor above me are walking load and the sound ventilation is really bad. In addition, the new SmartRent system they have upgrading the keys with passcode access. When I was traveling to Europe, maintenance entered my apartment but I have not have any service request lately. There is not a notification before doing any service or entering of my home which was disrespectful. I called the leasing office, they just said that they will reach back to me when they get any information on anything going on in my apartment. But they never called back. You don't want to worry about your apartment being entered by somebody with no heads up and don't know what is going on with your home. And you really need a live camera to monitor your home just to make sure no one is messing up your stuff when you are not home. It's really bad this community gives you this unsafe feeling. And the community does not guarantee your valuables being safe even with this kinds of free, disrespectful entries.

BEWARE! READ ALL BELOW! SCAM COMPANY! I AM OUT $1100 for wasting my time and energy on this poorly managed company with employees who have no prior training and no ethics. Andy Tanner will belittle you via email so have fun with that, but don't let his rude communication via email make you think you're in the wrong because a true leader of a company would do their best to fix any issue regardless of the situation. He prides himself on customer service, but I have a chain of emails that would make people cringe coming from a person who leases apartments... I'm sorry, but I don't want people to ever go through the nightmare that I have had this week with AIMCO employees and Palazzo East Apartments. Don't let the "luxury" amenities trick you and read previous yelp reviews before setting up a tour here because there's so many BETTER places in Los Angeles that will be respectful and act ethically. please read below. $1100 charge straight to their account and it will almost be an entire week without receiving my money back. They make you wait an apparent 10 days after "application" for money they fail to tell you they are taking before being approved. Has anyone seen their brochure? It says $1000(on approved credit) and they claim they don't mislead? Only getting $1000 back because we did an "application" that was "denied" that costs $100. The manager could not even send me confirmation that I approved this charge, but threatened me with saying he'd contact local law enforcement because I am making this up? They never sent us any confirmation that our application even existed by the way. Most apartments send immediate documentation..we would know we got a place just as expensive down the street the next day with the same credit, same income, just the two of us with no hassle or unauthorized charges. Luckily, we could scrape together money for an actual holding deposit that was not taken prior to approval, but I'm still waiting on my hard earned money that should have never been taken in the first place from Aimco. Can you imagine if every apartment took $1000 without telling you or having youl you Ty sign your signature while applying for an apartment without disclosing that in the beginning of the application. I would have left had I known! Message me for more details on my experience with terrible management and attacks via email from Aimco's supposed "manager" who fake advertises that he first No credit ran or verified, 0 documentation sent to us regarding anything about our "denied application" that the manager said he would expose because I said I'd be telling my large LA network about this place. That actually happened. It is actually comical that a leasing manager would say that. I'm not ashamed of a denied application nor was that ever the issue. I am actually relieved that I dodged a bullet with this apartment complex and Aimco! For the record, incase Aimco still wants to email attack me- all I wanted was my money back, but they are taking their sweet time when it's been sitting in their account all week. Funny how that works right? ? Message me for questions! GOOD LUCK! Stay away from Palazzo!! I promise you. This place will not get any better as long as they have employees who act like you're beneath them.

If I could give this place 0 stars I would. Theres a reason this place only has 2 1/2 star rating.... It sucks. There's rats crawling every night. There's a creepy guy that lives here and management hasn't done anything to get rid of this person when tenants have called the cops on him many times. Before him there was a different creep that would harass women, I was one of the women and no matter how many people complained he continued to live here and management did nothing but say yeah you're not the only one that's complained about him.. the pipes are awful my toilet and sinks have overflown many times you have to pay $2 an hour for guest parking now and the claim that they started charging because it was their solution to tenants complaining about parking.... Which I'm not the only tenant now who's called that a lie... the alarm will go off for hours at a time randomly not even when it's scheduled but randomly and the sound is so piercing you feel like your ears are bleeding.... I'm moving out finally soon.... The only think I like here are some of the tenants, the pool and the sauna but that's still not worth it.. also the floor plans are weird if you want pictures I have plenty ... at one point I had meal worms on my patio don't even know how they got there, at first I thought they were leaves from the trees above my patio but nope

terrible experience with all 4 people who worked on Saturday .none of them would acknowledge we were there ,let alone get up to show an apartment.too busy to show an apartment with that many vacants.seems to me that's why you have so many.never have I had this happen o us before.lazy people.ill take my money somewhere else

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My name is Tina who just moved in few days ago. The residents service team is very hard to communicate. I was supposed to receive my FOB and remote so I can get into the property. The manager at the residence service said one hour. It took over 2 days emailing reminding several times. Eventually I called and finally someone picked up the phone this staff name Nevi. She was so rude and unpleasant to speak. Very Unprofessional!! We're paying so much money on rent and this is the service we get. Unacceptable!! Already having issues with the management team wow I might have to see if I can cancel the lease. They're great at taking my money but not doing their jobs!! And regarding the property it looks nice from the outside however inside the unit the walls are so thin I can hear the neighbors and the unit shakes like an earthquake when downstairs ppl slams the doors. I didn't want to say this but worse than parklabrea. At least over there it's old building but you can't hear much from the neighbors.

On first impression, the Palazzo is paradise. I've lived here over five years but am finally moving because it all continues to go downhill. The amenities are amazing, but they have stopped doing repairs or anything so much of the great amenities are unusable. The management is abominable and a disaster and the turnover is extremely high. They don't respond to maintenance requests in a timely fashion and their customer service is horrific. There is no loyalty to residents who have been here. They would rather have the building be empty than be amenable and cooperative with current residents. I am so frustrated and disappointed with them. Our ceiling has been leaking for over a year and they are now finally addressing it. But barely. There are holes in our ceiling for months while they get bids to fix it upstairs. It won't be fixed by the time we move out. I would suggest looking elsewhere for this price!

I wish I could give this place zero stars. The WORST community ever. Read all the negative reviews below. They are true, I have experienced almost everything people have written about. Don't move in here unless you want to shave a couple years off your life from stress and anxiety

Did a delivery to the managements office in the parking structure and 3 of the workers wearing blue shirts were sitting down in a chair sleeping instead of fixing the property up with requests.to make it worst they became really aggressive and confrontational if you ask them a question in reguards to who's to sign for the deliveries.contacted some girl sitting in the office in regards to there maintenance department employees and she also was confrontational.not. good for business not good for business.im pretty sure the owner might know that this is true but makes up excuses cause he dont want to fire someone he pays minimum wage dealing with peoples issues instead of him dealing with it.

The worst service I have ever had in my life. I've accidentally locked up my bathroom door and I've requested the service to open it. It's been 3 hours now and no one is showing up. I'm calling them for 10 times now, every time I call them they say we can not do something about it, you just gotta wait. Are they joking or what??? I regret so hard that I have a leasing contract for 1 year for this stupid place. really wanna move out now. Just learn how to serve properly your current residents before taking $3000 (least expensive one) monthly lease from people.

drove an hour to look at an apartment.couldnt get the girl off her but to show us over at East.she was too busy.really you have that many vacants and your too busy.went over to west and guess they didn't want to rent either .all 3 employees didn't want to show an apartment.what a nightmare.my family and I will take our money somewhere else.

It is 8 in the evening and I am sitting here in my apartment, basically an ashtray, not enjoying my self at all, my neighbors can't stop smoking, between the marijuana and cigarettes it has become unbearable. My mouth is dry, my couch and clothes smell like I am a smoker, and my apartment that I pay an exorbitant amount to live in smells like an ashtray. I have complained 10. 20. 30 times already about my neighbors and smoking weed and cigarette violations have been proven a ridiculous amount if times yet, they haven't been evicted , like they are supposed to be after multiple violatiins, just fined a few dollars, like it means anything to fine a resident who can afford a 10 thousand dollar apt, a couple bucks. Do not move here if you value your health. Getting out as fast as I van when lease is up.

The customer service personnel is top notch, but the leasing agents and the people who live in these apartments are less than par. Choose wisely when considering moving here.

We (a few neighbors) had woke up to a terrible noise at 3:15am! this new guy (moved around 3 weeks ago) has making noise since he came here (loud music etc), but tonight is a whole different thing! 3:15am, that's the hour I woke up cause of this guy, and I wish it was cause of just music. He shouted "FUCK YOU!" to himself, a few times, throwing stuff in his apt, making loud noise, and also playing loud music. I called the "back gate", he send someone, after that it was o.k, he muted for a few minutes and came back to life after a few minutes, continuing to make loud throwing stuff noise. He is crazy and sounds dangerous! who is acting like this? cursing and shouting with violence, sounds like he had a "trip". We LOVED living here, but with a baby on the way, I feel NOT SAFE AT ALL, with this crazy guy around. I want to feel there's someone responsible enough at your management that can put an end to this (make this guy leave!) cause I can't stay where I don't feel safe. I taught paying almost 3,000$ for a 1 bed will bring me to live among high quality people, I was wrong! I had better neighbors living in a regular 2k apt...

We moved in about 6 weeks ago and in those 6 weeks I've dealt with the noisiest most obnoxious neighbors that party until 5am AND at this very moment I'm listening to other neighbors drill and do what sounds like extensive construction at 11pm at night. I also have smoke and the smell of smoke (weed and cigarettes) coming through my vents and under the sink cabinets nearly every day. I thought it was a smoke-free property. We were sold a total lie. The people that live here have no courtesy for others. It's like a frat house.

I'm a resident here on the penthouse level and for some reason, my review was removed. So here it is: the security guard here was robbing residents of packages and dumping them in the stairwell. I caught him, called the police and he was arrested with a large box filled with items from residents. He confessed to working with accomplices but there was no further investigation by the Palazzo. When I informed management of this, a particularly unprofessional aimco employee named Priscilla Gonzales became aggressive and started attacking me on the phone (I recorded the conversation and will send it to anyone who would like to listen to this incompetent woman who felt it was appropriate to be aggressive to a resident, just pm me if you're interested). She also told me 3 times that it would just be better if I moved out (rather than her doing something about this situation). She told me she was frustrated and getting impatient. This type of person should really not be working at the Palazzo! She compared being robbed by a security guard contracted by your building to having your car broken into by a random person and finally said that perhaps she should just start looking into me. What? Yes that happened. I don't feel that someone like this should even be interacting with residents. This just to me seemed like an defensive impertinent woman trying to threaten us in a nonsensical manner.

I moved in 3 days ago. Just moved to LA and my daughter is helping me. We toured the apartments, was shown one apartment. I asked to see the actual apartment I would receive. After following our agent walking in 4 inch heels, we arrived to my current apartment 20 minutes later and the agent couldn't open the door, said she forgot the right key. I choose to put a deposit down based on the appearance of the apt. I saw, my daughter had to get to work. I needed the apt. immediately because my son was moving into a new apt and could not keep his cat. I signed the lease and paid $1400 deposit, $3080 for initial rent due. This was classic bate and switch. My current apt. has worn & dirty carpet, scratched cabinets, cabinet doors that are slanted, mothball and mold smell in the closet, broken toilet, permanent water stains on the faucets, scratched refrigerator door. During the inspection tour I asked if I should follow Nicole and she said she was just checking to see if everything works. She turned the tv on, checked the water and a few other things. I was asked to sign a paper which now I know was the official inspection report. Needless to say none of the problems were listed. It is my fault that I signed papers without reading them, but I was in a hurry because of family problems. When I moved in the day after signing the lease the TV did not work because the batteries had been removed. The next day I reported the problems to the community manager. She promises to replace the carpet with hardwood flooring. The maintenance manager promises to fix the cabinet doors. I am hoping these promises will be met, but I am angry that they would rent an apt in this shape. I am not sure what my rights are if they do not fulfill their promises. Be careful.

We received the apartment with noisy dryer and the fireplace wasn't working at all, which they didn't know about. I wish they checked the apartment before we moved in. We're now in our second month and they didn't fix the fireplace yet. They changed the noisy dryer with another noisy one! I don't know what's wrong!

Terrible office/administrative staff. Yes, it's beautiful, with central geographic location but that's when the good stuff ends. I don't mind paying the expensive rent. What I do mind is how they withdrew rent from my bank account TWICE by accident, and 5 calls and 1 month later have still not reimbursed me. The remote controls to the gates stopped working (twice), and there were no replacement for weeks because they ran out of remotes?! The gardening staff is terrific, but unfortunately, manicured lawns and flower beds do not justify 2500 for a 1 bedroom. I don't know if it's the change in management in recent years that has brought on this incompetent and bad office staff, but something has got to change.

Avoid this place like the plague. It is worn out and in desperate need of refurbishments, the 'jungle' they are so proud of often smells of sewage, and the management approach of the complex is appalling. They charge vacant fees on utilities if you don't sign up for a certain website, they don't address pest infestations, and try to take as much from you security deposit based on nonsense. It is overpriced, unfriendly, and overall not worth your money or energy.

I was a resident for four years, and saw the quality of living go from just acceptable to completely AWFUL. My candid opinion is that everyone should STAY AWAY FROM THIS PLACE! Management is unresponsive and ineffective. Here are just a few examples. I was in building 3, and my neighbors got to the point where they woke me up almost every weekend at 2AM or 3AM - and management did NOTHING. Management did nothing about dogs taking dumps in the hallway, neighbors leaving garbage lying around, or for that matter any other problem. I wasn't able to use my balcony almost the entire time I was there because my neighbors were chain smokers. All of these things could have been handled, except that management NEVER helped with anything unless you chased them down repeatedly. Even with the things that are totally in their control. For example, I have proof that I paid my rent on time (management even admitted in writing that I paid my rent on time), but their records are still wrong. The final straw was when it took TWO months for me to get my security deposit back after I moved out. I finally wrote to the CEO of their parent company (AIMCO), telling him I was going to sue his company: that was the ONLY reason why they finally gave me my money. Don't be fooled by the nice facilities and apartments. Management is HORRIBLE, incompetent, and will do NOTHING to help you unless you write to their CEO. Finally - to be fair, if you're 20 or 30 something, single, and into partying this is probably the right place for you because you probably won't care about the things that management is suppose to do. Good luck! BTW - Carol W. of the Palazzo Communities, don't bother annoying me with your canned response. You guys had FOUR years to make a good impression and never bothered then.

What a mistake it was to signup for a 1-year lease at Palazzo East. BEWARE! BEWARE! If you are asian, you will constantly face passive and active racism. I signed up after this Asian sales lady showed me around. The complex is clean and beautiful, although I think it could be better at such high rent. They charge extra for little amenities, like bringing friends to the gym or $250 for additional parking spot. VERY EXPENSIVE! Rent itself is very high, almost $3000 per month for one-bedroom apartment. YIKES!! The people at the office are nice and friendly towards everyone, but the few asian residents. The residents themselves are a whole another story. I have heard on more than one occasion, of residents making fun of the very few Asian residents that live in this complex. Racist jokes and passive racism towards Asians is pervasive at Palazzo east. This is definitely NOT a friendly community for Asians. Do not be fooled by the asian sales lady who works in the office. I'd rather live across the street in Park La Brea, where the rent is half ($1900 for 2 bedroom) and I never have to deal with racism. I have asian friends who live in Park La Brea and they love it there. They also have heard stories of racism coming from Palazzo East. They have another location Palazzo West, I don't know if it is any better. IF YOU ARE ASIAN and don't want to deal with the constant racism on a daily basis; at the pool, in the elevator, in the parking garage, at the gym, at the rental office, or just in general from most residents, then DO NOT MOVE HERE. I'd love to move out now, but they charge ridiculous amounts of money to terminate the lease. Cannot wait until August, when my lease is up ... If you are White or Persian, this place will be perfect for you.

Do not move here. When we move out I will update this post and list all of the reasons but just trust me and don't do it. Living on the penthouse level I have been extremely upset by a myriad of things. I have yet to encounter one tenant who has anything good to say about the buildings, the upkeep, and especially the management. Plus side? Living near the grove. That's it.

DO NOT Trust all reviews below. Most reviews are written by residents who are eager to get discount. I was one of them but failed to get the benefit. The property is well maintained. But, some staffs are not professional.

My husband and I were excited to live at Palazzo. It is a beautiful property with a fantastic location. The finishes in the apartments are not as nice as our previous location...linolium floors (yuck!) mismatched appliances, etc. but we thought it was a decent trade for the amazing location and other amenities. What we found upon moving in is that palazzo is very poorly managed. You name it and palazzo management has botched it. From losing our application to the concierge losing our packages to shutting off the property's water with no notice to the residents,...the management is beyond horrible. In addition, the property started construction on Palazzo West in 2012 and it's a never ending process. There is no construction on the weekends when they do most of their tours however, during the week, the entire property is over run by construction vehicles, the elevators are monopolized by the crews and they also park in visitor parking so good luck getting anyone in to visit. The parking security gate is also left open all day so that the construction people can get in and out....apparently the security of resident vehicles and apartments is secondary. The construction is due to the "Penthouses at Palazzo" renovation effort. Once theyve remodeled the very dated penthouses, they are hoping to lease them for 5k+ FYI: what the current residents are finding is that AIMCO is issuing huge rent hikes to the current tenants in an effort to get them out and renovate the units. So if you plan to move into a penthouse unit and stay more than a year...you're going to be out of luck. While the grounds appear to be well kept, they don't do much in the way of pest control....I've called the office about rats in the gutters inside the property as well as roaches out on the grounds....pretty disgusting. The icing on this rotten from the inside cake is the cable service. The building is wired for Direct Tv only which leaves us unable to get any tv service other than direct tv. This didn't bother us until we moved in and discovered after 6 months of repair appointments, that they wired the building incorrectly (that's what the tech told us anyhow) so now we live with television service that cuts out constantly and splices in the religious channel whenever we try to watch movies on HBO. It sounds alot funnier than it is. We finally gave up on them ever fixing it and aimco couldn't care less about their residents having television service. I really miss television sigh. In a nutshell: this place glitters but it definitely isn't gold. I wouldnt renew our lease here if they offered to give us an apartment for free....it's that bad. DONT DO IT. I read all these yelp reviews with a grain of salt before we moved in and i'm telling you....it's really that bad. Look away from the light! Look away from the light!!

Update. Tonight I came home to find someone else parked in my spot. The one that Palazzo charges you extra for. When I alert security, they tell me I have to park in guest parking and that's basically all they can do. Like I said, they really don't care about the residents satisfaction. Also forgot to mention that there is a big insect issue here. I see spiders in my place all of the time. Saw a big one in a huge web in the hallway yesterday. The INDOOR hallway.

Just an update for anyone considering moving into the Palazzo, DONT MOVE THERE! I finally had to break my lease because they refused to do anything about the smoker who lived next to me and made my apartment, clothes and furniture reek of cigarette smoke and exacerbate my allergies. When I discussed this for the last time with Andrea the useless "resident relations manager" she agreed to allow me to break the lease, wrote an email confirming this along with her apologies. I gave my notice to move out per their instructions and at my walk through they assessed a standard fee for cleaning and painting and gave me a signed document stating that I would receive the remainder of my 1000.00 deposit within 21 days. 30 days later they send me a bill for more than 11,000.00 to cover the remainder of the original lease! And their response emailed to me by their incompetent useless leasing office attended Jesse was that "sorry, I should have explained better" So, please don't be fooled by the response noted on my original review from their business mgr, James G. who promised to have their VP named Didi get in touch with me. She never did, nor did he return my emails. Their home office in Colorado (who I tried to contact and left msg to complain about my living situation which were never returned) called me today to let me know they are sending the 11,000.00 bill to a collection agency. Again, this place is he most unprofessional establishment. Dangerous and ghetto. Don't be fooled by their outside appearance. Once you sign the lease they don't care about anything. They will rent to anyone (which is apparent once you see who your neighbors are) and as I mentioned before they do not even check IDs let alone employment verification.

If you are looking for security who doesn't care about your safety, this is the place for you. If you have a mold issue be prepared to wait a for anyone to care. Be prepared to spend a lot of money. Be prepared to be disrespected by the staff. This is one of the worst living experiences I've ever had. I've had a mold issue, my car stolen, harassed by other tenants and staff. It's a nightmare. Oh and let's not forget the many windows of apartments with tinfoil in the windows... so sketchy. they'll let anyone move in.

Dear Mr. G of Palazzo: Instead of contacting you directly, I like to respond here so that more public can relate. I already suggested to let the management know regarding your current outrageous policy and think about adopting new policy to Ms. C. Smith, your Resident Relation Specialist in writing. You can ask her to see my back and forth emails with her making sure that I fully understand your 'policy.'

Bad place SPENCER FOR RENT AND USED MATERIALLY LOW QUALITY

Before this weekend, I might have given this place 3, maybe even 4 stars. Right now I wish I could give it zero. My car was broken into and damaged in an attempted theft. Management called it an "isolated incident"... Come to find out some residents dealt this exact same situation four months ago. Someone took a screwdriver to their car locks and, at least in my case, the ignition. This happened inside our supposedly secure garage. Management has done nothing to improve security, even as LA becomes increasingly dangerous. I don't care about luxury; my main concern is safety. The cops can't do anything and management *won't* do anything. Now I'm left having to pay hundreds of dollars in repairs to my vehicle and I'm no longer comfortable living in this community. I just want to warn any prospective residents: if you care about your physical safety, perhaps this isn't the place for you.

Shameful to blame your lack of compliance on your residents and in turn, charge them for money they really don't owe you knowing that they have limited options... taking advantage is what that is called. Wouldn't recommend living here

My unit was full of roaches. I saw them in the first day of move-in.Totally I saw 10 more roaches in my unit and hallways. I did not pay 3,000 dollars to live with roaches. At first, I was disappointed that there are roaches in this luxury apartment like palazzo east. But It was just beginning. Worst part was office. To solve this problem, I had to beg several times to office. But It was not easy to cantact with them.(My email was ignored for 4 times.) They never give me answer and gave me wrong information. After long waiting with roaches, I finally moved to another unit but I had to paid a lot of money for moving by myself and moreover I moved from remodeled unit to non-remodeled unit with SAME PRICE. It is unfair contract!!! During whole process, I was treated as black customer and never get apologies about emails, roaches and unnecessary moving.

They're the worst place you can move in please look for a better option. They will milk you and they have the idea that they will milk every single Arab. They broke into my car twice and the safety there is worst than downtown la. I was there for one year I saw people get shot and stabbed. Someone broke into my car twice and they knew who it was and they didn't share it. They didn't even cooperative with the police. Trust me don't put you and your loved ones in danger.The community is so unsafe I lived at the penthouse floor but people had access to my apartment they tried to break into it and the management didn't care. It's a place for people that do drugs and illegal activities I've seen that happen in the management doesn't care because they pay the rent so if you want to move in please move in somewhere safe that your family cannot be in danger I was a victim of this place twice and that's why I moved out and then they said that they're going to give me my deposit but they never did. They will lie to you all you want that's what they are liars liars and cheaters please watch out for your friends and family

DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!

Been a resident here for a few months and this place is not worth it - regret moving here. Noisy, noisy and smelly, smelly. Smells like an old bar from the 90's with cigarette stench coming from all over the place. Had to wash all our clothes on a few occasions since the smoke from (cigarettes and other) comes in from vents, cracks and windows. Did I mention noisy? Also finishes are mediocre - if you check this place just check the showers (cheap plastic). We've complained to management for months and they really don't seem to care - avoid our calls and ignore the problem. DO NOT MOVE HERE !!!!

Anthill in the heart of Los Angeles

I have lived in the Palazzo west (building 6240) for 2 years. The only reasons I stayed that long is because it's a lot of work to move out and the location was pretty convenient (Grove, Farmer's market, pretty close to everything, lots of restaurants on 3rd street etc...) When I decided to move there I was impressed by how nice it was from the inside and the model apt I saw was amazingly decorated. But when I moved there, they didn't even show me the apt before officially moving in. They said someone was living there. Therefore, I did not realize that the apt received NO SUNLIGHT AT ALL until about 2 weeks after I moved in. MANY of the apt in this building are shaded all year long because of the trees outside and how the building is facing. In addition to the NO SUN Light problem (which gave me bad allergies because my furniture and everything was rotting in the dark) I WOULD BE UP ALL NIGHT some nights because of THE EXTREMELY LOUD NEIGHBORS. These buildings are FULL OF IDIOT PARTY PEOPLE who scream on top of their lungs on their balconies in the middle of the night. I would call the front gate and notify them but that didn't stop the party people from being obnoxiously loud. In addition, THE WALLS AND CEILING are SUPER THIN so I could hear the next door neighbors' alarm clock and the neighbor above's every foot step when I was trying to sleep. The apts there are super over priced. I moved out about a months ago to a HOUSE in VENICE that is much much nicer and that is cheaper than the penthouse condos at Palazzo. I still haven't gotten my security deposit. I just called twice and the guy in charge is too busy to deal with me (which triggered me to write this review). Another super annoying thing is that I could never have guests over because it would take them 15 minutes to find my apt. ALSO the apt I was in HAD NO CELL PHONE RECEPTION FROM VERIZON OR ATT so I had to get a landline. And I paid for the fastest internet service but it was fairly slow. The management of the palazzo can get away with a lot because of their location and how they look from the outside but people have to know the truth about this place.

Nobody contact to me even though they replied a week ago that they will contact to me shortly. That's the way how Palazzo works. This night, I catched one roaches in my unit, one in hallways. I am so sad that me and my baby are living here with roaches without any response from Palazzo.

This is very Good place and location.Everythings was Good.That's the most deluxury communities in West Hollywood.But there has a manager and he is so rude.I want to move in that's why him.He doesn't allow my guest Or my family.I always living troubles.Spa is dirty always.Please talk with him.

The most terrible complex I've ever lived in! The maintenance are horrible everything so cheap and old and super expensive. People partying all night loud music,cigarettes and drugs all over the place smell like drugs store in Venice Beach. Dogs poop and pee all over the walk way and grass. The security doesn't do shit to take care of this and so the management team. Elevators not working at least 3-4 times a week!!! So for those days you have to go 10 min walk to your car or downstairs,no one care! The people that work here are not friendly at all,doesn't try to make anything better or help. Don't do it to yourself and choose other option to live in a nice lifestyle and not suffer every day.

Just another apartment complex but gloomy.

This is disgusting , I woke up to my shower filled with poop and flooded with water . my entire apartment smells like poop . I pay $3200 a month for rent this is absurd, I now can not go to work because I can not shower and who wants to come home to a shower filled with poop.

Didn't enjoy my time here at all. Aimco managed properties are the worst. The leasing office was a joke, elevators were constantly not working, and despite having a gate to get in, plenty of people could drive right in. I do not recommend signing a lease here. Stay away.

My apartment has experienced chronic sewage overflow in both my bathtub and toilet. The ceiling has also leaked in multiple places due to clogged lines, and this is only the beginning of a long list of issues I've encountered living here. The management staff is quick to "fix" the problem, until another plumbing clog occurs the next week, and to add insult to injury they only sanitized my apartment after I sent an email informing them I was moving out. The management staff seems to believe that living with these repetitive issues, and the stench that lasts for days afterwards, is totally fine and habitable. For the price of living here, you can find an option with better management in the actual city of West Hollywood. Save your money and future aggravation.

TLDR: Zero soundproofing in the floors and ceilings. Third floor apartment bedrooms are directly below penthouse kitchens/living areas, and you will be kept awake if they stomp/bang around all night. Shenny has zero empathy, is deeply condescending and patronizing, ignores emails, refuses to respond in writing, and refuses to put me in contact with the company who owns the property. Andy ignores all of my emails and is never around. Maintenance enters the apartment unannounced on totally different days than scheduled, even while I'm sleeping. - Very soon after moving in, it became clear that there is zero soundproofing between the floors and ceilings. I can hear loud banging, scraping, dragging, and stomping on the ceiling, at all hours of the day and night. These noises are so loud that I can hear them while wearing foam earplugs with a 32 db NRR and running multiple white noise machines. These noises occur on a near nightly basis, going till 3 am or later and starting up again as early as 5 or 6 am. This is a clear violation of legally mandated quiet hours and has caused me severe sleep deprivation that damaged my mental and physical health and performance at work. Over the course of ten months I have filed noise complaints through the resident portal, and I also have sent video and audio recordings of the noises directly to Shenny. The noises haven't stopped, and my complaints and questions have been mostly ignored and the situation has not been resolved by management. One early morning during quiet hours, I was woken up by the sound of loud hammering on my bedroom ceiling. I can't imagine what was happening up there, but it sounded like a literal hammer. A day or two later, I was forced out of bed when water started pouring through the same area of my bedroom ceiling, flooding my bed and floor. Afterwards, I went to the management office to talk to Shenny. I asked her if the building could please investigate the source of the noises, the hammering, and now the flooding, but she dismissed my concerns and made it clear that they only cared about the damage to the property. I re-iterated that this suspicious activity had been going on for months, that it was getting steadily worse, and that if this wasn't addressed by management, next time it might be even worse and destroy my stuff. Shenny then looked me in the eye, smirked, and said "that's what (renter's) insurance is for". Of course, no investigation or action was ever taken by her or management, and the loud, late-night noises continue regularly. I've filed more complaints, and most of them never even received a response from Shenny. I've continued to make it clear how significantly this is disturbing my sleep, and the negative effects it's having on my physical and mental health. I eventually went back to the office and brought more recordings to share in person, but Shenny began gaslighting me. She told me that these were normal living noises and were not violations of quiet hours. When I pointed out that these noises stopped me from sleeping and occurred regularly during the legally mandated quiet hours, she said that my upstairs neighbor just has a "different sleep schedule" and that I'd have to "live with it". When I asked for her to tell me that in writing, she stared at me blankly for a moment and then refused. I followed up that discussion with emails with detailed, specific questions about the situation, and she ignored and refused to answer nearly every single one. I'm now stuck in limbo because Shenny is now ignoring every single one of my emails and resident portal complaints. I have not heard a word from her since. Andy has not responded to a single email. My upstairs neighbor continues to violate quiet hours without consequence. Also, maintenance does not care what day you schedule work for, and shows up and enters the apartment on any random day without any warning. They did this to me, and entered my apartment on the wrong morning while I was sleeping. That was not a one-off event, they have shown up on the wrong day other times as well.

Hey James G. Please stop commenting on all of our postings saying you're going to help. All you do is contact the leasing office-- which is obviously the first thing all of us have already done. They never get back to us and you drop the ball-- leaving us in NO BETTER a situation than we were in before we posted. This place is such a sham, just like your comments. P.S.-- Right now I can barely breathe because the elevator up reeked of garbage and the courtyard always reeks of urine. THE PALAZZO IS A RAT INFESTED RIP-OFF OF A COMPLEX, THE LAST THING FROM "LUXURY APARTMENT LIVING" AS THEY FALSELY ADVERTISE. WHAT A JOKE THAT IS.

I moved into the community in December 2014 and left to go out of town. I came back to roaches. After being told by the leasing agent that there were no roach problems, I have them. The exterminator made up a lie saying that the roaches came from a trash bin and Sean in the management office said he didn't know what Lloyd(exterminator) was talking about. After moving in, I had to pull everything from the cabinets, closets, against the wall, etc. for the exterminator to come out. Now they want me to do it again so that they can spray a second time. It's like moving once a month with the packing and unpacking. Lloyd the exterminator also left my door unlocked the first time he sprayed and all he could do was say "sorry"! It also took 2 weeks for someone to come out to exterminate . The excuse is that roaches come with the territory when you live in a large community! That's ridiculous! C k

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

Kristina is just such a horrible person!!! She threatened to tow my car away even with a visitor pass!! Clearly the visitors parking is from 8am-5pm i was in between that time and with full promision to enter the building !! I was just there to do my job!! She discriminated me!!! Way before i even entered the building!!! Upper Management needs to supervise this women to do her job right with good morals !!! Made me upset this women targeting me how horrible. The staff is so rude as well !! Simply asking for directions they get mad!! Except the front gate security!! The gentleman provided me with information with respect!!

Worst apartment in the world!!!! Management here is horrible ! Please do not even contemplate living here ! You will be paying close to 2,700$ for 800 sq feet and will receive nothing but an old apartment unit, terrible kitchen cabinets (slams when you close them), old bathroom etc Countless times I had ROACHES in the unit and had to vacant for over one week (lost all of my food in my fridge and pantry) given they had to fumigate the premise. Once I had the fire alarm go off and the help line asked me to answer a survey after the call when I was panicking. We had to terminate our lease early and management made sure to screw us of every dollar from our security deposit! Do not expect to see a penny of it after you move out ! They will charge for paint, cleaning and the person doing the inspection will grind you for everything and say the apartment is not to Palazzo standards (BS) - the apt is in terrible condition! Luckily i took pictures of when i moved in !!!! Stay away !!!!

maybe stop stealing from your residents ...

If you are looking for a place close to the city center and with its own security, you should choose this property. Even though, monthly charge is about $1,000x expensive than other apartment with similar conditions, but you would enjoy the location and general settings. However, you should not expect anything from the office of the management and it's the worse I have ever seen. They never answer the phone when they are chatting in the office, and it was almost impossible to get hold of any of them standing while standing outside and knocking their doors. We could really see you pretending to be invisible. I have lived there for 11 months, just 2 months shorter than the contract period. Due to Covid19, my move-out date was two months earlier than the leasing date. When I sent mail to the manger, he said that I must pay monthly rent for the remaining contract period before I move out. So, I asked several times how much I must pay, but I didn't get a clear answer from the manager. Thus, I only had to believe the amount that was shown on their portal. I paid whatever I owed them and left. Approximately, a couple of weeks later, the final financial report arrived by e-mail, and they took three thousand and some dollars from my deposit, which I never informed from the manager. So, I sent an e-mail asking why I am getting much less than what they owe me, and the manager said, " This will get corrected as it should have added the remainder of your lease instead of the notice fee.' Then, he manually adjusted the amount I must pay and took almost all the deposit out, leaving only 57 dollars. I noticed that the system is very unstable, and should not be trusted, and managers do not seem to care about their mistakes. If the system has a problem, the manager should apologize to customers first on their mistakes and in fact, thank to the customer who caught the problem on their system. YES of NO? Also, do not expect to see vacancy status on the portal. I was told that all the availability of the apartment will be listed on the portal at https://www.palazzo-east.com/en/apartments/residences.html. I was informed that I may get more deposit back if someone rents that apartment. However, I have been monitoring the website and I found out that my apartment was not on that portal more 10 days straight. Manager said that it is standard practice to show the vacancy of the apartment randomly and he has no control over this portal. What is the chance of your apartment is being seen to someone, if the portal does not show the full availability? Everyone does not know all the standard practices because people are coming from all over the world. Yes! It is true that all of us need to do as the Americans do because we are in United States. However, if the community has so many racial/ethnic groups in your property, you must understand the differences and act like you understood them. Because customer has not asked, it does not give you a right to blame on customers not knowing YOUR STANDARD PRACTICES. It is a pity that I had the worst experience in a place I believed to be the best place at first. Lastly, please fix your elevators, my son and wife were stuck inside of your elevators several times, and we have heard people screaming and pressing alarms a lot.

If I could give 0 stars I would! I scheduled a meeting with them at 2 in the afternoon, I arrived at the place 10 minutes before the time and announced that I had arrived. I waited for 25 minutes and then they told me that they were busy and I would have to wait another hour or come another day! 0 stars is my score for you!

This place is awful. We lived here for a few years many years ago and it was a pleasant experience. We've been living here again for the past few months and the place is horrible. Upon move-in, practically all of our appliances were broken and needed to be replaced one by one. Our dishwasher was broken for 2 weeks. The rents are exorbitant, which makes this unacceptable. The guest parking lot is always full with Palazzo construction workers, so our visitors struggle to park. The elevators are terrible--one day, the security feature stopped working and we literally couldn't get up to our apartment for several hours due to elevators and hall doors being locked. Guards are completely ineffective. Now we've been dealing with constant cigarette smoke pouring into our apartment (in this non-smoking building). Despite a month of complaints, the smoke persists. Would never recommend this place to anyone.

We rented through air B and B and found out it was illegal to rent from this location as we tried to enter the pool. We understand fully that this happens but there is no reason to be belittled and treated like garage by I'm assuming the manager Andy Tanner. I was with my 70 year old parents and he told us we had 10 minutes to vacate the premises or else he was going to call the LAPD. Again, my parents are 70 years old. He screamed at myself and my parents telling us we were trespassing and we are going to be arrested if we don't hurry up. This type of behavior when I said it was inappropriate is stemmed down from the corporate office and this is how they want him to handle situations. That's one corporate office that I would stay far away from and I would stay far away from Andy as well. We are here celebrating my niece and nephews pre k graduation and he really has ruined this day for us. Hats off to you.

As a long time renter I was excited to move in. The leasing staff are great, but they don't live there & know nothing about the living situation. Rats, ants and cockroaches. The fire alarm for an hour while you try to work is a joke. If they tell you it is ok to use vapor cigarettes it is a lie. I specifically asked Shawniece & then was told it was a 250 fine once I was in. Spa is lovely but the people working there are just so so. Constantly changing their policies. If you are looking for a nice luxury rental go elsewhere. Seriously you do not want to rent here. Best day there was finally leaving. Edit - I forgot the construction. Always, all the time. It is generally loud there but every 5 days there is some new issue that requires earth movers or dump trucks for concrete. It is truly awful

I love my apartment and the building itself is pretty nice (there are always apartment living problems), but the "spa" and "fitness center" is a nightmare. "East" is always a mess. I've heard "West" is no better. But the real problem is the staff. The regular attendants are pretty friendly, but the manager is a real piece of work. If you can avoid ever having anything to do with him, I highly recommend that route. He is rude, dismissive, and downright mean - huge chip on his shoulder, and always some sort of "I've got limited power in this particular situation, so I am going to use it to its full extent" attitude. Anytime I have had to deal with him has always been unpleasant - it has caused me to forgo the convenience of using the gym facilities in my building and get a membership at L.A. Fitness. I suggest that if you are planning on moving into "East" (or "West" for that matter) avoid the "spa" and "fitness center" completely and keep your regular gym membership - you will be glad you did.

DO NOT LIVE HERE!!!!! PLEASE DO YOURSELF A FAVOR AND FIND SOMEWHERE ELSE! If you're going to pay such high rent you would expect amazing service! Wrong! I had roaches in my apt., I literally went to get a water bottle one night and there was a roach on my foot. My balcony was full of them, I couldn't even step outside. I am pregnant and all they offered was to come fumigate. I had to leave my apt for a week so I wouldn't breathe in the chemicals. After endless back and forth's they finally agreed to find a new a tenant, because they were not livable conditions for me. I left the apt spotless, the roaches weren't due to my cleanliness, the apt was immaculate. THESE PEOPLE ARE CROOKS, YOU WILL NOT SEE YOUR SECURITY DEPOSIT. THEY WILL FIND RANDOM CHARGES AND TAKE FULL ADVANTAGE OF YOU. Again, PLEASE STAY AWAY!! Just some advice from a pregnant lady who is very disappointed by the customer service at the Palazzo. Good luck with your search!

If I could give this horrible place zero stars I would. This place is truly awful. Management is TERRIBLE, buildings are terrible workmanship and CHEAP. Not only that but the buildings fire alarms go off at all hours of the day several times a month! I am writing this review after the third one went off this month. Absolutely terrifying experience. The entire buildings fire alarm went off at 8:30pm. A really really scary experience to be taking a shower and the fire alarm goes off for NO reason. Never move here. Worst apartment complex in LA.

I wish we had done more research before moving into Palazzo East. Management is horrendous and will renege on their signed agreements. I paid my rent 1 day late ONCE and they have decided that my parking concession is now forfeited for the remainder of my lease term. Nothing in my signed agreement supports this, but management will not help. Refused to connect me with supervisors, claiming everyone else was "on leave" for a month. If you like being nickel and dimed and scamed by your management company, definitely move in to Palazzo East.

The property is nice and easy to get around the city. I have lived here for over 6 years for this fact mainly. The Service dept is Great as they are on the ball with things. if you ever have an issue or need something from the office the Management is the worse i have ever seen. Usually can only get the Property manager by email. They never answer the phone even when just sitting in office and if you are not a friend or famous they could care less about you. I moved out and they had rented my place 3 days after i gave 60 day notice. they sent me a bill for $52,000 they never answered me and had to call another dept. then got adjusted and charged me the days it took for them to get ready for the move-in so they did not have to send me back deposit. They also will automatically charge you 125 for cleaning and 250 for painting even if not needed since the CA law states they can charge to get ready for move in even though they do not update the painting while you live there so normal wear and tear does not matter. It is all a racket and if your famous or date or be friends with the office you are fine as they definitely discriminate at this property and company

I've lived at the Palazzo East for over a year now, and boy let me tell you about some of the experiences I have had. First of all, most of the management is a joke and thinks their time is more precious than their residents. I had a professional musician/piano teacher move into the unit above mine. He moved in with a piano and other musician instruments which he likes to play throughout the day, sometimes for hours. I could hear EVERYTHING, every note, every scale, and it was loud enough where I wouldn't even be able to hear my television when he was playing full force. I'm a law student and having a piano player live above me is incredibly disruptive. It is also arguably in violation of my implied warranty of habitability, covenant of quiet enjoyment, etc promised to me by CA Law. I tried to communicate with the management several times, and for the first month of so they did absolutely nothing about it. I finally went to the manager and politely explained the urgency of my situation. I gave him over a week to speak to his legal department and of course he never got back to me, and then proceeded to ignore my phone calls for 5 days when I tried to contact him over two weeks later. I had to ask my lawyer to call and help me handle the situation. Long story short, the Palazzo was hardly sympathetic of my concerns, were quite dismissive of my needs, and resolved the problem by telling me I could move (they didn't pay any of the costs other than waiving a $600 transfer fee, which is ridiculous money making ploy to begin with). They also raised my rent by $70 in the new unit I picked out (which is essentially the same unit I had before, just in a different location). They were even unwilling to help me lower my rent in my new unit a bit or cover any overlap costs that resulted from me being forced to lease my unit a week earlier than my move out day. I understand this may have been a legal gray area for them and they felt they weren't required to do anything, but when you pay excessive amounts for rent, you expect a sympathetic, professional, and responsive management that works with both parties to come to a fair resolution. I guess that's too much to ask for here. The Palazzo never fails to remind you how they're trying to cheapen your experience day by day and squeeze every single last dime out of your wallet if they can. To the Palazzo, it's quite clear that they don't think of you as residents/customers they value, but instead see you as nothing but giant wallets they're trying to squeeze money out of day and night. I understand most businesses feel this way, but at least they pretend to care about your needs. For example, Palazzo used to have wonderful amenities and services, but those long gone. The days of water and fresh fruit in the spa, towels and snacks at the pool, and a water boy service at the pool are long gone. They're slowly cutting amenities that are basic and of little cost to them such as providing a water dispenser and plastic cups in the spa. However, instead they've decided to invest in making the front desk of the spa a retail haven. They sell bikinis, chapstick, thongs, nail polish etc near the front desk which they try and sell to the residents. Residents live at the Palazzo and pay inflated prices for rent because they want superior service, NOT because they want to be a tacky leopard print bikini at the front desk. Instead of fronting money to purchase unnecessary knicknacks that no one buys, spend that money to keep residents happy so they'll renew their leases! OH YES, and let's not forget the class action lawsuit the residents filed against the palazzo because the Palazzo failed to pay their water bill on time and got excessive overage fees. Instead of handling the issue themselves, they quietly charged each resident more to cover the late fees. AY yi yi yi. You may be wondering why I still live here. It's honestly just because I'm too busy to move, the Palazzo is pretty close to where I go to school, and I'm also currently looking into purchasing my own place. I decided I'd rather spend my energy working with a realtor than wasting my time finding a new apartment for rent. As much of a dump as this place is, I'm putting up with it solely for my own convenience for the time being.

**DO NOT MOVE TO THIS PLACE! ** 1. Avoid first floor!! Rat is all over the place at night next to the pool . Check the place at night time . 2.this place have the MOST SLOWEST Elevator in the world!!!! Ask the people living here( average 7 -8 min wait ) also it's get broke every other week and it takes forever to fix . 3. Really noisy place you can hear your neighbor next to you/ Above you , fighting/ having S** / etc 4. You going to find out a lot of extra fee for each month rent.so if you pay 3200$ for one bathroom add on it 200$ for fee

This is a week that I expect an answer. You should considered your existing customers as a priority rather than a jog trying to find new customers. My account is update daily with new amount ranging from $ 13,000 to $ 2,000 past due. I made screenshoot of daily error that appears in my account. Which makes me think of the incompetence of the people who manages the movements of the palazzo accounts, and that explains the numbers bad review on yelp. Today one more time , I lost my whole morning, has to wait a appointment that never arrives. I will do the research to find the email of the president and head of AIMCO, hoping he can take into consideration the tenants who keep the business AIMCO

I have lived at the Palazzo West for almost 3 years. There is currently a leak under my carpet. I have contacted management and maintenance several times and no one has done anything about it. My tiny apartment that costs $2,675 a month now smells like mold and mildew. I would highly advise not to live in this community in which high rent does not translate to good service from community services.

This place has actually gotten worse. Here is what $3200 gets you for a 1 bedroom in the middle of a pandemic: - Dog pee in the stairwell (see picture below... I took this last week) - Rude and racist staff. There are definately different resident rules based on your race/nationality. I will say this feedback excludes the repair and cleaning staff. They are lovely! - Inconsiderate neighbors that make working from home unbearable due to loud banging and stomping pretty much all day everyday - Lost and delayed packages. The package locker system (parcel pending) has always been a nightmare. 9 times out of 10 your packages will just be left on the floor for anyone to take. - Unresponsive and rude community manager - Random fire alarms in the middle of the night Let's just say I can't wait for my lease to end so I can move out. Also ... Aimco please don't feel the need to respond to my post. I've reached out directly several times about these issues and nothing is ever resolved.

Just saw a rat running through my living room. 2nd time in 2 years! According to other residents, we are not the only ones dealing with this problem!! I really like living here when things are good, but when things are bad -it's horrible and I cant take it anymore!!! Bad - 2 times my apartment was flooded due to a fault of a neighbor, not ours. They forced us out of the apartment both times and displaced us for at least 1 week each time. Initially management refused to provide alternate housing/pay for hotels, offered absolutely nothing and directed us to contact the insurance company. We really had to fight tooth and nail (even emailing the CEO of Aimco) to even get our rent prorated for the period we were displaced, and we know that most people do not even get that. Very stressful experience. Bad - 2 times in 2 years, we find a rat in our apartment! First time, my wife saw a live rat in our toilet bowl (we have a picture to prove it!). Just now - saw a rat run across my living room and had to kick it out through the front door. I cant stand rodents!!! There are also massive standing water puddles everywhere in the garage and it never gets fixed quickly. Good - building is pretty quiet and walls are pretty insulated except for the wall sharing the hallways. Double-pain windows are good too and prevents outside noise. Good - apartment building is always being cleaned. So how do rats get in here? I think it's because it floods all the time in different parts of the complex and the standing water attract rodents during hot days. Staff - this is a very large complex with many tenant requests. They can't service so many tenants, it's virtually impossible. This is why this should not be called a luxury apartment because they cant give you personal attention.

Never been there

I've been living at the Palazzo East for exactly one year. My apartment had a flood due to one of the pipes breaking and apparently it was the fault of a construction company who was working on something. Long story short, my apartment was flooded and not livable and everything was damaged. Insurnace was only able to cover a week or so. Palazzo East did not cover my rent when my entire apartment was affected and I had to take days off of work and months to get my apartment back to how it looked prior to the flood. Customer service was terrible. The building refused to cover the remains portion of my rent. This is not a place I will recommend to anyone. With all the stress and time off of work; getting my apartment back to a livable comfortable, clean, place the least they could have done was cover the remaining portion of my rent since it was there own contractor company that they hired. It is unfortunate to write this negative review but I want people to know that floods are VERY common here and they will not care to help you out with the rent and just ask you to go through insurance. Multiple people have told me they dealt with water pipe burst. I have spoken to an attorney and will be filing a lawsuit. Also when I moved in the unit was not complete, dirty and they never responded to my emails when I emailed them. Lastly, there are Airbnb units in the building. Think twice before renting from this building.

Don't live here. Management and the rules sucks. Lots of regulations and very sensitive "long time" tenants.

********** be awarded ****** ********Management doesn't actually do anything. it's unfortunate that this is the only way to get their attention****** This place and the people who run it get worse by the day they will promise anything but...... till you move in and then ...leave a massage on VOICE MAIL ...she /He will call you back......And then Im so sorry to hear that .....yes but nothing Happen the elevator is still Broken !!!!!! THEY DON'T GIVE A FUCK ALL THEY DO IS PROMISE LIE'S AND LIE'S This place is a ghetto !!!! The elevator broke down every other day the management use cheap company to fix it ..cheap cheap .....YES ALWAYS BROKEN OUT OF ORDER ....WALK ...WALK ..WALK AROUND THE BUILDING NO ELEVATOR.....THE PART WILL BE SOON YES..AFTER 2 WEEKSSSSSS or More ..... thats a shame !!!!!!!!!!! SEE IT YOURSELF COME VISIT DON'T LET THE INTERNET PICTURES BUY UR TRUST !!!!!! CARRY YOUR GROCERY FROM THE STAIRS OR OTHER ELEVATOR !!!!! VERY CLASSIC BUILDING AND MANAGER !!!!!!! ALL THEY DO IS DRESS NICE AND SMILE THEN .....FUCK YOU LEAVE A MESSAGE ON MY VOICE MAIL ....!!!!!!! 1.the parking garage security gate is always open and broken 2.noise cars with music at night coming in and out ...can't sleep 3.rats running all over 4.pitbull dogs are there...please say no pit-bull dogs but i guess if you have the money it buy peace .... Helloooo ( we have small kids here..... hello ) Wake up and read the lease no scary dogs and dangerous.... 5.dirty elevators frozen yogurt cups on the floor at night ..... 6.everything is extra fee... watch out and you will see it after u move in 7.they welcome you with a smile and promise promise everything till you really moved in to this getto ...then they dont give a fuck !!! 8.cheap pool furnitures...orange metal chairs 9.spa water dirty..old naked man in the jacuzzi ..yakkiieeee 10.everyone can come in to the pool (no security check) 11.residence from across the building join in the pool and spa for free....YES FREE 12.hot days forget to find a chair by the pool ....park la brea residence welcome in with no security check every one is there no room to get a chair 13.night time loud music from cars coming in and out ..BOOM BOOM BOOM MUSIC 14.manegment sucks all they care is $$$$$$$$$$$$ bring me your money 15.police is always here at night ....fighting.... Sometime shooting...drugs 16. is this the place you want your family and kids to be here...???? 17.no pool party... no bbq... no nothing all the money go to the management's 18.the gym.... everyone is welcome don't need to live here.. just walk in free gym .... no security check .....do you live here ??? Hello ...... i guess they don't give a fuck !!!! 19.over price .....and welcome to disneyland free admission ............. mickey mouse for the kids all over .....FREE SHOW rats.....rats.... running all over next to the spa area!!!!!!!!!!!!!!!! 20.Pool water always Cold !!!!! YOU Don't need to travel to Dubai....WELCOME to my island full of arabs here at the palazzo ++++ allahu akbar++++ you hear them pray !!!!!!! Now you tell me if you like to enjoy the palazzo WEST OR EAST OR NOTHING This place and the people who run it get worse by the day. 🙁 good luck section " A " soon to come GO FIND A BETTER CLASSIC PLACE FOR YOUR MONEY !!!!!!!!!!!!!!!!!! THEY ARE CHEAP HERE !!!!! I WILL TRY TO TAKE PICTURES AND UPLOAD IT HERE !!!!!! SEEEEEEE..........YOU SOON

Do not believe the hype. This building is made of paper. You can hear every single sound your neighbor makes. If you live below someone that does not respect the fact that they live in a building and not a house, you are screwed. (the rents are higher than a mortgage), the management will NOT help you. You will be hard pressed to get the "Habitability peaceful quiet enjoyment" that you are entitled to by California law. The fire alarms go off at any hour of the day frequently. A neighbor of mine experienced the person living above her throw his GARBAGE on to her balcony every night; management did nothing. Many of the people that reside @ The Palazzo are self entitled. I've witnessed these people be incredibly rude to the the front gate security too many times to count. These security people are the sweetest hard- working people at The Palazzo. If you have an unusually loud disrespectful neighbor and you complain in-person and in writing enough times, management might offer to relocate you to another apartment, but even with that huge hassle it's still a crap shoot. If your neighbors are courteous (Nice people live there too), you still can hear their washing machine, garbage disposal, music and conversations. The apartments on the top floor do not have the same layout as the floors below them. If you're on the 3rd floor.. the penthouse's kitchen is placed over your bedroom. You'll hear the washer while you sleep. You will hear people walking (kitchen's don't have carpet), and If they're heavy footed your paintings will fall off of the wall. These way-too- expensive apartments are cheaply built. If you do try and relax in the spa, guess what? It is located directly under the gym and you will hear weights dropping during your massage!!!! The Palazzo is a pretty dump. I lived in Manhattan most of my life, so I am not precious about loud noise. This place was ridiculous. I know nobody builds anything as solid as a pre war building anymore, but even the worst post war tenement has more insulation than the HELLazzo! Unless your corporation is paying your rent here for a few weeks -short stay only- don't get a lease here. You will rue the day you move into this place.. Don't do it.

Don't even think about it!! I was staying in a corporate apartment at the Palazzo, and I couldn't wait to leave. Before moving here, I thought I might want to stay. Unfortunately, the place is nothing like the website (kudos to the web designer). Cellular service is abysmal, and I have two phones (one personal; one for work). I couldn't get any service on AT&T and barely a bar on Verizon. Calls dropped constantly - daily. If the phone did manage to ring, I had to run out to the balcony to answer the call, but every single time the phone would still drop mid-call. It's like the Palazzo exists in some sort of cellular black hole. Read other reviews - everyone has the same problem with cell phones there. The place is filthy, smells of marijuana, and the appliances are all mismatched and cheap. I would give Zero Stars - so the one star I'm forced to give is really too high.